City of Downey – Outreach & Engagement
August 2025
Client Interactions Clients Enrolled Positive Exits
Services
Management, Transportation, Documentation, Medical/Mental Health Treatment, etc.)
Management and referrals
Net partners with outside agencies to connect clients with specific care requirements)
SUCCESS STORY
An individual contacted the City Net outreach hotline for help, stating that he was stranded in Apollo Park after having his belongings stolen. Case managers were able to locate and engage with the client directly, learning that he had been trying to work towards shelter after being unhoused and losing his belongings, particularly his EBT card, which had caused a serious problem. The team successfully transported the client to the Department of Social Services (continued on page 3).
Case managers focused outreach around the Rio San Gabriel Park due to a noticed increase of individuals in the area and the team continued to place referrals to the Salvation Army Bell Shelter for new clients. Additionally, outreach continues to focus on Firestone Boulevard, as it’s remained a long-time hotspot within the city.
SUCCESS STORIES
• (Continued from page 1) to assist with the process of obtaining a replacement card. After assisting, the case managers submitted a referral to the client for the Rancho Los Amigos shelter and then provided contact information so that the client could check in regularly. Thanks to City Net's assistance, the client now has their new EBT card and has reconnected with their case worker from the Department of Social Services, who will help the client continue to work on entering shelter in the coming days.
• City Net received a call from the City of Downey regarding an elderly gentleman experiencing homelessness and needing assistance Case managers met with the client at the Barbara J Riley Senior Center and learned that he had previously been in a Time-Limited Subsidy Program but had exhausted it. Since then, he'd spent five months looking for supportive services until someone at the senior center had connected him with the homeless outreach team He was eager to get off the streets into any available shelter, as being a 76-year-old living on the street had caused severe physical harm through the harsh environment Case managers were able to quickly arrange a referral to the Salvation Army Bell Shelter for the following day
Positive exits indicate clients moved off the streets or out of shelter into a more stable living situation. Temporary housing includes rehabilitation programs, institutional care facilities, and all transitional housing placements.
Permanently housed clients rent a private residence where they may receive ongoing subsidies or have moved into a residence with family or friends permanently.
