We are excited to welcome you to the island of Aruba and delighted to have you as our guest at Divi Dutch Village Beach Resort.
This resort guide will help you make the most of your stay by informing you of our amenities and services. We always try to provide you with the most current information, but please note that our offerings are subject to change without notice. Should you have further questions, our staff is more than happy to assist you. Simply stop by our Concierge Desk or dial ext. 793. If you need resort assistance prior to arrival, please call 297-583-5000.
Our staff members have always been deeply engaged in meeting and warmly greeting our guests, and that will never change. To continue our tradition, our staff will now meet, greet, and thank all guests with a hand on their heart. We hope this safe and meaningful gesture will convey a warm welcome and show our appreciation for trusting us with your vacation.
We wish you safe travels and a wonderful vacation!
Thank you, The Management Team & Staff Divi Dutch Village Beach Resort
ACTIVITIES
There’s always something fun to do at our resort and on the happy island of Aruba!
• Beaches – The island is home to many incredible, award-winning beaches, each beautiful in its own way. Some of the best are Palm Beach, Arashi Beach, Baby Beach Boca Grandi Beach, Druif Beach (just a few steps from your room), Eagle Beach, Roger’s Beach, and Coco Beach.
• Golf at The Links at Divi Aruba – Located at Divi Village Golf & Beach Resort across the street, this meticulously landscaped 9-hole golf course features stunning views. The Links also offers a Pro Shop with equipment rental and great apparel, plus weekly golf tournaments, a driving range, and more. To book a tee time or sign up for a tournament, visit www.divilinks.com, contact the Pro Shop from your room at ext. 5052, or call 297-581-GOLF.
• Golf Lessons - If you want to improve your game, get some quick tips, or learn how to play, please dial ext. 5052, stop by the Pro Shop, or call 297-581-GOLF.
• Tennis/Pickleball Courts - Our resort offers lighted courts to help you improve your game and stay active while on vacation.
• Activities Center – The activities center, rock climbing wall, and fitness center are next to the Beach Bar. Guests can pick up and drop off snorkels, ebikes, floaties, and many other fun items daily. For hours, please call or visit the concierge desk.
• Family Activities – Family vacations at Divi mean fun for the whole family, including our youngest travelers. We have tons of fun family activities to keep you and your little ones entertained throughout the week. Please stop by the Concierge Desk for a list of this week’s activities. Please remember that a parent or guardian must accompany children for all activities.
• Shopping – Located across the street in Divi Village Golf & Beach Resort’s lobby, there is a Mini-Mart which is open Monday-Saturday from 8:00 a.m. – 7:45 p.m., and Sunday from 9 a.m. – 4:45 p.m. Aruba Aloe is also located in the lobby and open Monday-Friday from 9 a.m. – 9 p.m., and Saturday-Sunday from 9 a.m. – 5 p.m.
Located close to the resort is Alhambra Casino and Shops, where you’ll enjoy fine dining at Fusions, casual food from outlets such as Dunkin Donuts, Baskin Robbins and Subway, and shopping at various stores. The downtown harbor and Oranjestad are also excellent places to shop for high-end goods, and you’ll find plenty of perfume, jewelry, clothing, souvenirs, and more.
• Spa – Indulgence by the Sea Spa is located at Divi Aruba All Inclusive Resort and the hair and nail studio is located at Tamarijn Aruba All Inclusive, just a short distance from our resort. Let our expert staff pamper you from head to toe and help you unwind during your vacation. For a menu of spa treatments, services, and specials, please dial the Concierge Desk or call the spa directly at 297-583-0083 and the hair and nail studio at 297-525-5291. You can also visit spaaruba.com
• Top Attractions – There’s an endless amount of island attractions and adventures to choose from. Options include Arikok National Park, the Bubali Bird Sanctuary, the Butterfly Farm, deep-sea fishing, the famed natural pool, historic gold mines, the Kukoo Kunuku Party Bus, horseback riding, safari tours, De Palm Island, and more.
• Alhambra Casino – Located just a few minutes from the resort, Alhambra casino offers a dazzling array of slot machines and casino games. Plus, enjoy VIP benefits when you join the Players’ Club! For details, visit www.casinoalhambra.com or call 297-588-9000.
• Nightlife – From beach bars to cafés, high-end restaurants, nightclubs, and even the unforgettable Kukoo Kunuku party bus, there are plenty of places to enjoy Aruba’s lively nightlife.
For directions or more information on any island or resort experience, visit our Concierge Desk or dial ext. 793.
A complimentary shuttle is available to transport you around the resort and to the spas, the water sports center, the fitness center, Alhambra Casino and Shops, Divi Dutch Village, Tamarijn Aruba All Inclusive, and Divi Aruba All Inclusive.
AIRLINES
Please confirm your airline reservations at least 48 hours prior to your departure. For any further assistance, please visit our Concierge Desk or dial ext. 793. For information on all airlines, call 297-524-2324 or visit www.airportaruba.com
AIRPORT & CUSTOMS
Queen Beatrix International Airport, the local airport, is located an easy 20-30 minute drive from the resort. If you are departing to the United States, we strongly advise you to arrive at least 3-4 hours before your flight departure due to FAA security requirements and to clear United States Customs and Immigration in Aruba. Charter flights to the other islands and beyond may require you to be at the airport 2-3 hours in advance. For information on arrivals and departures, visit www.airportaruba.com.
ALL-INCLUSIVE PROGRAM
It doesn’t get easier or tastier than our all-inclusive package! When you add all-inclusive at Divi Dutch Village, you can enjoy the restaurants, bars, pools, amenities, and activities nearby at Divi Aruba All Inclusive and Tamarijn Aruba All Inclusive! Our complimentary shuttle between resorts ensures you can take full advantage of a huge range of activities, amenities, and services, including unlimited meals and drinks, one 9-hole round of golf per person per day from 10:30 a.m. - 2:00 p.m. at The Links at Divi Aruba, and the activities center where you’ll find the rock climbing wall, ebikes, snorkel gear, and more.
If you add all-inclusive to a current room-only reservation or purchase all-inclusive from the front desk, Kids 2 and under stay and eat free.
If you purchased all-inclusive when you made your initial reservation, our current special allows kids 12 and under to stay and eat free on reservations through December 20, 2024.
Please visit the front desk to inquire about an upgrade to the all-inclusive program and learn more at https://issuu.com/diviresortsmedia/docs/brochures_all- inclusive_ dutchvillage?fr=sNzI2NjQxMjY1Mzg.
Both offers are based on double occupancy for a minimum of three nights and are limited to one child per paying adult with a maximum of two children per room. Additional children will incur the applicable child pricing. No maximum night stay is required. Restrictions and blackout dates apply. The offer is subject to availability and cannot be combined with any Divi Resort special offer or discount.
AMENITIES
Our resort offers an array of amenities for you to enjoy on your vacation:
• 3 Freshwater Pools & Swim-Up Bar
• Beach Palapas, Chairs, & Towels
• Pool Cabanas, Palapas, Chairs, & Towels
• Poolside Food & Drinks at Tiki Pool Bar & Grill
• Full-Service Spa*
• Lighted Tennis/Pickleball Courts
• Nearby Golf Course*
• Beach Volleyball Court
• Activities Center*
• Beachfront Fitness Center
• Beach Volleyball Court
• Outdoor Rock Climbing Wall*
• Full-Service Spa*
• Hair & Nail Salon*
• Weekly Activities
• Complimentary Wi-Fi
• Free Parking
• Daily Housekeeping
• 24-Hour Front Desk
• Complimentary Shuttle Service
• Multilingual Staff
• All-Inclusive Option*
*Available at an additional cost. Please visit the Concierge Desk for pricing.
Food & beverage offerings, menus, and hours are subject to changes without notice. The allinclusive plan can be added at check-in. Visit www.diviresorts.com/dutch-village-amenitiesand-all-inclusive.htm for more information on the all-inclusive plan.
Complimentary shuttle service is available to transport you around the resort and to the spas, the water sports center, the fitness center, Alhambra Casino and Shops, Divi Village Golf, Tamarijn Aruba All Inclusive, and Divi Aruba All Inclusive. All-inclusive guests enjoy resort amenities and activities at Tamarijn Aruba All Inclusive and Divi Aruba All Inclusive. www.diviandtamarijnaruba.com/activities-and-entertainment.htm
ATM
There is an ATM located across the street in Divi Village Golf & Beach Resort’s lobby and additional ATMs can be found in Tamarijn Aruba All Inclusive Resort’s lobby, Alhambra Casino, and nearby supermarkets.
BABYSITTING SERVICES
Arrangements for childcare services can be accommodated through an outside provider. Dial ext. 793 for more information, and please specify if special needs or skills are required. A minimum of 24 hours notice is required to arrange childcare services.
BANKS
Aruba’s banks are typically open Monday-Friday from 8 a.m. – 4 p.m.
BEACH/POOL CHAIRS & PALAPAS
Beach and pool chairs are complimentary for all guests and are available on a first-come, firstserved basis. Please be aware that our beach attendants cannot reserve chairs in advance. Any chairs left unattended for more than two hours will be reassigned to other guests. Please do not place articles on the beach/pool chairs before 7 a.m. Reserving palapas is not allowed.
BEACH & POOL SAFETY
There is no lifeguard on duty, therefore swimming and diving are at your own risk. Please be especially attentive to the safety of children while on the beach and in the pools. Children under the age of 16 are not permitted to use the hot tub or jacuzzi. Children must be accompanied by an adult, and infants or toddlers who are still in diapers MUST wear a “swim diaper” or plastic pants with elastic waist and legs.
Please do not bring glass containers to the pool and beach areas. Proper pool and beach attire are required at all times. Play it safe and always wear reef-safe sunscreen! Swimming is prohibited during chemical treatments and cleanings. We also ask that you extinguish cigarettes in the receptacles provided and respect our other guests by keeping noise to a minimum after 8 p.m. Please read and comply with all rules posted on pool signs.
For your own health and safety, we recommend you do not purchase items from beach vendors who are not employed by the resort.
BEACH TOWELS
At check-in, guests will be given one beach towel card for each person in their party. Towels can be picked up and exchanged at the towel hut located by the Tiki pool. Dirty towels may be replaced for the same number of clean towels. We kindly ask that you consider the environment and change your towels only once per day. Please return all towel cards.
BELLMAN SERVICE
For personal assistance with your luggage or to store your luggage for the day, please contact the Front Desk at ext. 0. If you are traveling with a group, please check with the Front Desk to confirm what time your luggage should be outside your room for pickup. Please note that at peak check-in and checkout times, service may be delayed.
BILLING
Personal checks are not accepted at our resort. However, the Front Desk can assist you with cashing your traveler’s checks for up to $100 per day with proper identification. For your convenience, we will provide you with a copy of your charges the day before checkout. Keep in mind that this bill does not include any charges incurred after the initial presentation. Please review your account at your earliest convenience return all room key cards.
CAR RENTAL
Car rental can be arranged by the Concierge Desk. Please visit the desk located in the lobby or call ext. 793 for daily rates and availability.
CHECK-IN
Our resort’s official check-in time is 4:00 p.m., but we always try to have your room ready for you as soon as possible. Please understand that Saturdays and Sundays are our busiest days for arrivals and departures, and your room may not be ready until the official check-in time.
CHECKOUT
Our resort’s official checkout time is 10:00 a.m. As a consideration to arriving guests, please plan to vacate your room at this time so we can have it fresh and clean for the next guest. A late checkout fee of $100 for 2 hours (up to 12:00 p.m.), will be charged to your account for late departures.
To speed up your checkout process, we can present you with a bill for your charges on the day prior to your departure. Please keep in mind that this does not include your final night’s room charge and tax, additional food and beverages, or other charges you have incurred from the time the bill was presented. Please review your bill at your earliest convenience with our Front Desk staff. To avoid waiting in line on the morning of your departure (especially on Saturday mornings), you can settle your account the night before. The Front Desk tends to be quiet between 6 p.m. and 10 p.m.
If you are not leaving the resort immediately, and you have vacated your room, your luggage can be checked with the bell staff to stored safely until your departure.
CHURCHES & PLACES OF WORSHIP
Please visit the Concierge Desk or dial ext. 793 for more information about local churches and places of worship.
CLEAN CHECK PROGRAM
For over 50 years, Divi Resorts has focused on ensuring our guests enjoy healthy and safe Caribbean vacations. We’ve reviewed every area of our health and cleanliness procedures, and our enhanced CLEAN CHECK program follows the recommendations of the Centers for Diseases Control and Prevention (CDC), the World Health Organization (WHO), and the Ministries of Health on Aruba.
We have focused on every touchpoint: Front Desk, Concierge, & Bellman Service | Guest Rooms | Housekeeping & Laundry | Restaurants & Bars | Activities | Swimming Pools | Fitness Center | Public Spaces | Resort Maintenance | Banqueting & Events | Staff Training & Back of House | Vendors & Incoming Deliveries
For more details on our CLEAN CHECK program, visit www.diviresorts.com/clean-check.htm.
CLIMATE
Aruba’s temperature remains constant year-round, averaging about 80°F (27°C) each day, with water temperatures around 78°F (25°C) closer to the coast. Trade winds provide cooling breezes on the island, and on occasion, there’s a little rainfall in early fall. Aruba is also conveniently located outside of the hurricane belt.
COMMENTS & FEEDBACK
Your comments and feedback are very valuable to us. Please complete our Customer Satisfaction Survey located in the email you receive from us after your stay and post your feedback on TripAdvisor. We hope you’ll keep in touch with us through social media by liking our Facebook pages and following us on Instagram, Twitter, and Pinterest.
CONCIERGE DESK
If you need information on our resort amenities and activities or help booking island excursions and navigating the island, stop by our Concierge Desk located in the lobby. Our staff is available from 8:00 a.m. – 4:00 p.m. daily for expert advice and recommendations, or dial ext. 793 for assistance from your room.
A complimentary shuttle is available to transport you around the resort and to the spas, the water sports center, the fitness center, Alhambra Casino and Shops, Divi Village Golf, Tamarijn Aruba All Inclusive, and Divi Aruba All Inclusive. Please review the resort map for shuttle stop locations.
CREDIT CARDS
We accept American Express, Visa, MasterCard, and Discover. A list with emergency phone numbers to all major credit card companies is available at the Front Desk. Toll-free exchanges are not accessible from Aruba, therefore, any calls made will be charged at the regular international rates.
CRIBS & ROLLAWAY BEDS
Baby cribs and rollaway beds can be reserved for $10 per day. Please call the Front Desk at ext. 7813 or 7814 to reserve these items. There are a limited number of cribs and rollaway beds available, so they are released on a first-come, first-served basis.
CURRENCY
The official currency of Aruba is the Aruban florin, but US dollars are accepted everywhere, and it is not necessary to exchange US dollars into the local currency. Nearly all prices are listed in US dollars and we will gladly exchange the local currency for US dollars.
DIVI VACATION CLUB
Learn more about membership in the Divi Vacation Club and how you can experience more of Divi Dutch Village Beach Resort and club destinations on Barbados, Bonaire, and St. Maarten, as well as exchange through the Divi Exchange Network to thousands of exciting worldwide
destinations with Interval International. The club also includes the Loyalty Benefits Program with discounts and privileges on club services, club recognition, and club amenities. For an informative tour with one of our Vacation Specialists, please visit our Concierge desk, or call ext. 793. For more information anytime, please call 1-888-863-6822 (toll-free) or 1-919-4193484 (outside of the US), or visit www.divivacationclub.com
DOCTOR/DENTIST
Our Front Desk or Concierge Desk will be happy to assist you with locating a doctor or dentist on the island. If you have a medical emergency, please call 911 immediately.
DO NOT DISTURB
The “Do Not Disturb” privacy sign is supplied in your room for your convenience. If you do not wish to be disturbed, please place the sign on the handle of your entry door. If you cannot locate the sign, please contact the Front Desk. If you do not wish to receive telephone calls, please dial ext. 7813 or 7814 for the Front Desk to let us know.
DRESS CODE
The resort dress code is laid-back and informal, however, please do not wear wet swimsuits in our restaurants or the lobby. Evening wear is typically casual. It is not permitted to remove any part of your swimwear on the beach or around the pool.
DUTY-FREE
United States citizens, regardless of age, who have been out of the country for more than 48 hours and have not used their respective duty-free allowance within 30 days, are entitled to a duty-free tax exemption. For details, visit www.aaa.com/aaa/Traveler/CaribbeanCustoms.pdf
Canadian citizens, visit travel.gc.ca/returning/customs/what-you-can-bring-home-to-canada for details.
European and British citizens, visit your country’s official customs websites for details.
ELECTRICITY & ENERGY CONSERVATION
DC 120 volts, 60 cycle – USA voltage at the resort
We are conscious of protecting our natural resources and have an energy conservation plan that includes the use of low-watt light bulbs. Please help us conserve electricity by turning off the lights when you leave your room or when they are not in use. We also ask that you keep the sliding door closed, which will help avoid condensation in your unit.
Please assist us with our conservation efforts by:
• Observing the pool and beach towel exchange notice and reusing bath towels by hanging them on the rack in your room.
• Conserving water in-room and in public areas and reporting any water leaks.
• Decreasing your waste by using recycle bins for glass, cans, and plastic.
• Keeping the beach clean of litter.
• Protecting the iguanas from harm by not feeding them.
• Refraining from using single-use plastic bottles and straws.
In addition to our own environmental efforts, we support the local community and love to give back through our Divi Impact and Divi Cares programs. Ask us how you can contribute.
Drinking Water – There is no need to purchase bottled water in Aruba as the island’s tap water is pure and meets the highest standards set by the World Health Organization. We have water stations throughout the resort, where you can refill your reusable cups or bottles.
*For a doctor, dentist, or pharmacy.
FIRE & FIRE ALARMS
Please review the SAFETY & SECURITY section.
FITNESS CENTER
Please reserve your gym time in advance at divi.simplybook.me/v2 or contact our Concierge Desk for assistance.
Our beachfront fitness center is located next to our resort, above the Beach Bar, on the second floor of the building. The fitness center is open from 7 a.m. – 7 p.m. and accessible using your room key. Guests in buildings A through F will need to ask for a room key at the Front Desk. The gym offers stunning floor-to-ceiling views of the ocean and has the latest exercise equipment.
Please reserve your gym time in advance and limit your workout on any cardiovascular machine to 30 minutes when others are waiting. Children between the ages of 8 and 15 should be under strict, direct adult supervision when exercising. Children under 8 years of age are not allowed in the fitness center.
GRATUITIES, ROOM TAX, & OTHER GOVERNMENT CHARGES
There is a 15.5% service charge, a 1.47% turnover tax, a 9.5% government tax, and a $3 environmental levy per room on all nightly room rentals. The airport departure tax is usually covered in the price of your airline ticket. By island custom, a 15% service charge is added to
all food and beverage checks. Cash gratuities and/or tips are accepted and appreciated if you receive exceptional service from a staff member. These fees/charges are subject to change.
HAIRDRYERS
All rooms are equipped with hairdryers in the bathroom cupboard or drawer.
HOUSEKEEPING
• Divi Dutch Village Beach Resort guests receive a standard daily courtesy housekeeping service, which includes taking out the trash and changing towels. For guests checking on Saturdays, full service is provided on Wednesday, and for guests checking in on Sunday, full service is provided on Thursday. This standard service is free of charge for all guests.
• Full daily service is available for a nominal weekly charge that varies by the size of your room. To request full daily service, please speak to the Front Desk upon checkin or at any time during your stay. Service will be provided the day after the request is made.
The resort reserves the right to add a surcharge to rooms requiring cleaning beyond normal use. Also, note that any room exceeding the maximum number of persons allowed will be required to accept and pay for full daily service and extra person fees.
For housekeeping assistance, please dial ext. 0.
Timeshare Owners:
• You will receive one full-service weekly cleaning of your unit at no extra charge. Full daily service of your unit is available for an additional fee, which can be arranged at check-in or at any time during your stay.
Divi Vacation Club Members:
• President Elite members receive complimentary daily service. All other members may receive a discount for daily service depending on their level of membership.
• Should you need additional amenities such as soap, body lotion, shampoo, etc., please call the operator or the Front Desk.
Please consider the environment and think green by reusing your towels. Simply hang them up to dry and reuse as needed.
The resort reserves the right to add a surcharge to rooms requiring cleaning beyond normal use. Please note that any room exceeding the maximum persons allowed will be required to accept and pay for full daily service and extra person fees.
For housekeeping assistance, please dial ext. 0.
ICE MACHINES
Ice machines can be found throughout the property. Please ask the Concierge Desk for the nearest location to your room.
IMMIGRATION
All international guests are required to carry a valid passport. Visitors must have a return or continuing airline ticket. For more information, please visit the Front Desk.
For airport entry and exit protocols due to COVID-19, please visit the airport and airline websites prior to travel.
INTERNET SERVICE
Our Wi-Fi internet service is free of charge and available in all rooms on the resort. Please ask the Front Desk for the latest username and password, as we change this often for security reasons. To use the Wi-Fi in your room, please follow the instructions below:
• Turn on your computer/mobile device.
• View your internet browser and refresh.
• For network, select DIVI RESORTS and click connect.
• Enter the password given to you by the Front Desk.
• Press enter to log in and you’re ready to go online.
• If you cannot access the Wi-Fi, please dial the Front Desk.
INTERNATIONAL CALLING CODES
If you need assistance finding an international calling code, please contact our Front Desk or Concierge Desk.
INVENTORY TIMESHARE UNITS & STUDIOS
This is your home away from home, so we respectfully request that you leave your unit in the condition in which you would like to find it, and please refrain from hanging your clothing on the balcony rails. Furniture and all contents in the unit may not be removed or taken off the property. Please note that the resort reserves the right to charge for any damages to the unit and its amenities, even after departure. Your cooperation is greatly appreciated.
IRON & IRONING BOARD
These items are located in your guest room closet for your convenience.
LANGUAGE
In Aruba, most inhabitants speak, write, and read English, Dutch, Spanish, and Papiamento. Dutch is the official language of the island as Aruba is a Dutch colony. Papiamento is also spoken on Aruba, and locals are delighted when visitors use their language. Here are some helpful words:
Bon dia – Good morning Mi ta bon – I am fine
Bon ‘tardi – Good afternoon Ayo – Bye
Bon ‘nochi – Good night Danki – Thank you
Con ta Bai – How are you? Bon Bini – Welcome
LAUNDRY
On our resort, washers and dryers can be found in the back of building 10. Our washing machines and dryers require U.S. quarters and are $2 per load. Detergent and fabric softeners are available for purchase at the Mini-Mart in Divi Village Golf & Beach Resort’s lobby.
Dry cleaning is available Monday-Saturday. Please fill in the laundry list provided in your suite and dial ext. 0 before 8 a.m. Please indicate if express/same-day service is required. Service on Sundays and holidays is not available.
LOST & FOUND
Inquiries regarding lost items should be made to the Front Desk at ext. 7813 or 7814. We will make every effort to assist you in locating your lost item(s).
MAGAZINES & NEWSPAPERS
We provide complimentary daily newspapers in English. A selection of magazines is available for purchase at the Mini-Mart in Divi Village Golf & Beach Resort’s lobby.
Stamps are available at the Mini-Mart in Divi Village Golf & Beach Resort’s lobby. The cost to mail letters is determined by the weight of each letter.
MAINTENANCE
If you have a maintenance issue, please dial ext. 0.
MAPS
A map of the resort can be viewed anytime at www.diviresorts.com/divi-dutch-village-beachresort.htm#gallery. If you would like a printed resort map, please visit the Concierge Desk or Front Desk. Island roadmaps can also be picked up at the Concierge Desk.
MEETINGS, WEDDINGS, & SPECIAL EVENTS
Our food and beverage staff can arrange the perfect setting for your date night, anniversary, wedding, meeting, or special event. Any of these events or ceremonies can be held on the beach, at Divi’s beachside restaurants, at Alhambra Casino’s indoor banquet facility, or at the location of your choice on our property. We also offer special romance packages to create the perfect setting for you and your loved one, which includes a romantic candlelit beach dinner and welcome turndown service. Please contact the Front Desk or Concierge Desk for assistance with booking these packages and services while at the resort. We have professional resort-based coordinators to assist you with all of your needs. For assistance before you arrive, contact our groups department at 800-801-5550 or email groupsales@diviresorts.com.
NON-SMOKING POLICY
All rooms at our resort are non-smoking. Smoking is only allowed on your patio or balcony and at designated smoking areas around the resort. Please be advised that a sanitation fee of $300 will be charged to your account if you or any of your guests smoke inside your suite. If
you smoke on your balcony, patio, or anywhere on the resort, please use an ashtray or other receptacle to discard your cigarette. The island is very windy, so please be especially careful when disposing of your cigarette and be respectful to non-smokers who may be around you.
PHARMACIES
Our Front Desk or Concierge Desk will be happy to assist you with locating a pharmacy on the island. If you have a medical emergency, please call 911 immediately.
POPULATION
According to the most recent census, 120,000 people live on Aruba.
RADIO STATIONS
There are several local Aruba radio stations, including:
RESORT RESTAURANTS & BARS
Divi Dutch Village Beach Resort offers the following dining options:
Tiki Pool Bar & Grill
Delight in a light breakfast, sandwich, salad, or snack right by the pool at this poolside eatery, which specializes in Caribbean and American food. If you’re in the mood to relax with a delicious beverage, our bar has exactly what you need! For more information, dial ext. 225.
Beach Bar
Located on the beach next to the resort, the Beach Bar serves up delightful food and thirstquenching cocktails with a side of entertainment. It’s the perfect place to unwind, hang out with a drink, and watch an amazing Aruban sunset.
Located nearby at Divi Village Golf & Beach Resort are the following dining options:
Windows on Aruba
For a decadent brunch or dinner, visit Windows on Aruba. Located on the second floor of the clubhouse, this restaurant boasts stunning 180° views of the golf course and the ocean beyond. Indulge in the restaurant’s famous brunch featuring a vast à la carte menu with perfectly sized dishes carefully crafted by Executive Chef Darwin Torres and endless mimosas. Windows on Aruba also offers late-night brunch and dinner on select nights. Reservations are required. For more information or to make a reservation, visit www.windowsonaruba.com or dial ext. 722.
Mulligan’s Golf Cafe, Bar & Restaurant
The perfect end to a fun day of golf is a delicious meal at Mulligan’s Golf Café, Bar & Restaurant. This bar and restaurant overlooks the first and ninth holes and is surrounded by a gorgeous flowing waterfall. At Mulligan’s, you can enjoy a light breakfast, satisfying salad, or a cheesy brick-oven pizza. Reservations are preferred. For more information or to make a reservation, visit www.mulligansaruba.com or dial ext. 5062.
Seabreeze Restaurant & Sports Bar
Located next to one of our fabulous pools, Seabreeze Sports Bar offers hand-crafted cocktails, cold beer, and frozen drinks to keep you refreshed for the day ahead, as well as a tasty breakfast buffet, and lunch and dinner options. This open-air oasis is the ideal place to watch the game or cool off after endless hours of fun in the sun.
Infinity Bar & Grill
Grab a burger, nachos, or a sandwich at this poolside eatery with a swim-up bar, which happens to be one of the largest on the island. While enjoying a meal from the casual menu, watch the big game or your favorite talk show on the bar’s flat-screen TVs. For more information, dial ext. 7878.
All-Inclusive Dining
Please visit the front desk to inquire if an upgrade to the all-inclusive program is available - a 3 night minimum stay is required. For more information on all-inclusive dining visit issuu.com/diviresortsmedia/docs/brochures_all-inclusive_dutchvillage?fr=sNzI2NjQxMjY1Mzg
For more information on all-inclusive dining options at Tamarijn Aruba Ai and Divi Aruba AI please visit www.diviandtamarijnaruba.com/aruba-restaurants.htm
*Food and beverage offerings, menus, and hours are subject to change without notice.
SAFE DEPOSIT BOXES
Please make use of the complimentary safe deposit box in your room (usually located in the closet) and make sure to program the box with a code you will remember. The resort assumes no responsibility for the loss of any items not secured in the safe deposit box.
SAFETY & SECURITY
For your safety, we have security devices, lights, and patrols to protect you and your property. These measures do not provide an absolute guarantee against loss; therefore, it is up to you to obtain trip insurance and utilize other measures to protect against problems beyond our reasonable control.
We ask guests who see any suspicious activity to contact our Security Team or the Front Desk immediately at ext. 0, 7813, or 7814. Please keep in mind that all resort employees wear a name tag at all times.
Additional safety guidelines and best practices:
• Secure your room before you leave and at night by locking all windows and doors using the locking devices provided.
• Lock your entrance door from the inside and the connecting door, if applicable.
• Always lock up your valuables (money, passports, jewelry, etc.) in the safe deposit box provided in your room. Resort policy requires that a guest must always be present in their room when requesting resort assistance with safe deposit boxes.
• When returning to the hotel in the evening, use main access roads and walkways.
• Do not display your room keys in public or leave them in your vehicle, on restaurant tables, at swimming pools, or other places where they can be easily stolen. For your safety, keys do not display room numbers.
• Do not draw attention to yourself by displaying large amounts of cash or valuables.
Fire Safety:
When you check into your room, please locate the nearest fire exit and fire extinguisher. Make sure to review the fire safety exit plan on the back of your unit door. There is also a fire hose and extinguisher on each floor in the exterior stairwell. Count the number of doors between your room and the exits. This will assist you should the need for an emergency evacuation arise. Choose a specific spot to keep your keys so you can easily locate them in an emergency. In case of a fire, please remain calm. If the fire is in your room, get out quickly. Close the door, sound the alarm, and notify the resort staff. If the fire is not in your room, leave if it is safe to do so. Be sure to take your room key with you in case the fire blocks your exit and you need to re-enter your room. To check the hallway for fire, touch the door with the back of your hand to test the temperature. If the door is cool, get low to the floor, brace your shoulder against the door and open it slowly. Be ready to close it quickly if there are flames on the other side. Crawl low in the smoke to the nearest exit or staircase; the freshest air is near the floor. DO NOT USE ELEVATORS. Return to your room if the exit or staircase is aflame. If your room door is hot, do not open it. Instead, seal the door with wet towels or sheets. Turn off fans and air conditioning. Immediately call the Front Desk for help. Signal from your window. Jumping down from higher-level floors is dangerous and could result in injury or death. Follow the instructions given by the resort staff and/or local authorities such as the fire department, police, and ambulance staff. Do not re-enter your room unless authorities or resort staff have instructed you to do so.
Car Security:
Although our parking lot is well lit and regularly patrolled, we recommend that you lock all car doors and windows, and do not leave valuables or your room keys in your vehicle. We assume no liability for theft/or damage to your vehicle.
SUN EXPOSURE
The sun in Aruba can be very intense. Even during a cloudy day, harmful UV rays may still be present. Please exercise caution and use proper reef-safe sunscreen.
TELEPHONE USAGE
Room-to-Room Calling: Dial the room number to be connected. Room numbers beginning with a 9 will require you to dial 8 first and then the room number.
Local Calls: Dial 9 plus the phone number. There is a charge of US $0.86 per call/per minute, which is automatically charged to your account.
Cell Phones & CSM Calls: Please note that calls made to cellular and GSM phones incur a premium charge as stipulated by the local telephone company.
Long-Distance Calls: Dial 9 + 00 + area code + phone number. Charges for long-distance calls will be added to your account. For rates, please dial the operator at ext. 0 for assistance. International operators can be contacted by dialing 9 + 121. Please be advised that international operator-assisted calls have significantly higher rates.
Please be advised that long-distance rates from our island are significantly higher than US rates and 800 numbers cannot be dialed from a foreign country (they will be charged as regular overseas rates). National calling cards will not give you the discounted rate when calling from outside your country.
*All partial minutes will be charged a full minute.
TELEVISION CHANNEL
TIME ZONE
Aruba follows Atlantic Standard Time year-round. During the fall and winter, 12 p.m. on the east coast of the United States is 1 p.m. on the island. During U.S. Daylight Savings Time, it’s the same on the eastern seaboard as it Is on the island.
TIPPING
Most restaurants will not include automatic gratuity unless you are a large party. Standard tipping for good service in Aruba restaurants is 10-15%. If you have any questions, please visit our Concierge Desk.
TRANSPORTATION
On Aruba, vehicles drive on the right side of the road and international traffic signs are used. Foreign and international driver’s licenses are valid.
Bus Service – Aruba’s bus service is efficient and affordable. The bus stop to take you to Oranjestad is located right in front of the resort. The bus stop to take you to the high-rise hotels is located across the street in the opposite direction. You will see signs for “bushalte,” meaning “bus stop.” From Monday to Saturday, busses operate from 5:45 a.m. to 11:30 p.m., running every 20 minutes, except after 6 p.m., when service is hourly. Service is also hourly on Sundays and holidays. The fare is $2.30 one-way. Please try to carry the exact fare as large bills are not accepted.
Car rental can be arranged by the Concierge Desk. Please visit the desk located in the lobby or call ext. 793 for daily rates and availability.
Taxis – Taxi service is available 24 hours a day and taxis can be found at the front entrance of the resort at any time. Taxi rates are government-controlled and non-negotiable. Surcharges are commonly applied on Sundays, holidays, and after midnight. Please call the Front Desk for rate information.
TRASH
Please help us keep our resort and island clean and do not litter. Aruba is a windy island, so cups, bottles, and other items can blow away easily. Please preserve the environment by throwing your items away in the bins provided throughout the resort and by retrieving any items that blow away.
VENDING MACHINE
There is a vending machine located in the back of building 10.
WAKE-UP SERVICE
To request a wake-up call, dial ext. 7813 or 7314 for the Front Desk or ext. 0 for the operator.