Partner Overview One Pager

100s of thousands of patients treated in their homes, millions in medical cost savings DispatchHealth delivers care across the healthcare continuum to keep patients healthy at home—from caring for the highest acuity patients with urgent or hospital level needs to supporting transitions of care and ongoing management of chronic conditions—we believe home is where your health is.

Key facts about DispatchHealth DispatchHealth was founded in 2013 to create an integrated, convenient, high touch, care delivery solution that extends the capabilities of a patient’s care team and provides definitive, quality care in the home while decreasing costs. Currently, DispatchHealth serves patients in markets across the US and is poised for continued rapid growth to meet consumer demand.

Who we partner with 150M individuals have access to our service through insurance contracts and health system/provider partnerships.

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Driving value for our partners Working with DispatchHealth puts the power of a complete system of in-home care at your fingertips, ready to deploy where and when you want it.

Here’s what we have helped our partners accomplish so far:

Medical Cost Savings An estimated $1,200 in medical cost savings for every visit that avoided an unnecessary trip to the emergency room.1 Medical cost savings ranges from $5,000 to $7,000 for every patient admitted with hospital level care in the home2

Reduced Readmissions

41%

of patients are greater than 65 years of age7

Coordinated Care

of patients have 2 or more complex conditions, for which services are coordinated post-visit8

Communication and coordination with the whole care ecosystem as nearly 80% of clinical notes transfer to an established PCP post-visit5

Patient Satisfaction

Consumer Preference

average net promoter score3 Based on hundreds of thousands of patients treated in their home

40%

reduction in 30-day readmissions for patients that receive transitional care services4

At our current growth rate, we are expected to generate over $2 billion in total medical cost savings by 2023.

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Complexity of Care

85% of people who have experience with receiving clinical care in the home would recommend it to family and friends6 73% of adults are confident in the quality of care received in the home6

52%

Medication reconciliation performed as on average patients have 10 existing medications each8

Insight Into Home Data collection and potential intervention occurs on 10 different Social Determinants of Health (SDOH) with at least one SDOH captured in roughly 40% of patients8

What we do: Complete system of care in the home

Core System Our technology system is core to enabling a complete system of care in the home

Technology is the engine that powers our foundation and comes as a base for everything we offer. It ensures we can scale and drives differentiation from other care delivery models.a By leveraging our proprietary technology platform, data science engine, and intelligent decision-making, our technology teams deliver solutions that fit the unique needs of our business and patients.

What we do: Complete system of care in the home Care System: Pre Hospital Services in our care system are activated to complement partner and patient needs

On-Demand Urgent Medical Care: DispatchHealth provides urgent and high acuity care in the comfort of home, reducing unnecessary ambulance trips and costly visits to the emergency room.

DispatchHealth calls this on-demand, same day or next day service Acute Care. Acute Care produces medical cost savings and improved patient experience.

Care Team: A DispatchHealth physician assistant or nurse practitioner and a medical technician, virtually supported by by an emergency medicine or internal medicine physician.

What we do: Complete system of care in the home Care System: Hospital Services in our care system are activated to complement partner and patient needs

In-Home Hospital Alternative: DispatchHealth provides hospital-level care in the comfort of a patient’s home. Such patients typically present with general medical conditions that could otherwise result in a hospital admission.

DispatchHealth calls this hospital alternative service Advanced Care. The Advanced Care team reduces unnecessary and costly hospital stays, which improves hospital capacity and throughput while producing superior outcomes for the patient.

Care team: Led by a board-certified hospitalisttrained internist, supported by a team of Advanced Practice Providers, a 24/7 nurse command center and other care givers as needed.

What we do: Complete system of care in the home Care System: Post Hospital Services in our care system are activated to complement partner and patient needs

Transitional Care/SNF at Home: DispatchHealth provides a variety of transitional care services aimed at readmission reduction to support the management of patients following a visit to the emergency room, hospital, or skilled nursing facility. DispatchHealth also partners with hospitals, payers, or skilled nursing facilities to support discharges and the transition home, or potentially provide more ongoing care in the home as an alternative to a skilled nursing facility and/ or other high-cost post-hospital management. At DispatchHealth, these services are called Bridge Care, ED to Home and Extended Care.

Care team: A DispatchHealth physician assistant or nurse practitioner plus a medical technician, virtually supported by a board-certified emergency medicine or internal medicine physician, or a board-certified hospitalist-trained internist, supported by team of Advanced Practice Providers, and a 24/7 nurse command center.

What we do: Complete system of care in the home Care System: Outpatient Support Services in our care system are activated to complement partner and patient needs

Last Mile Care/Population Health: DispatchHealth is uniquely positioned to extend a partner’s reach into the home in a variety of ways. Whether supporting a partner’s Population Health initiatives or leveraging Last Mile Care to complement virtual services, DispatchHealth meets patients in the comfort of their home.

DispatchHealth identifies and addresses social determinants of health, provides portable x-ray and ultrasound services, point of care lab testing, in-person assisted virtual visits, or other health and wellness assessments.

Care team: Extending partner care into the home with medical technicians, sonographers, radiologic techs, radiologist, nurses, or other providers as appropriate based on patient need.

What We Do: Complete system of care in the home Clinical Capabilities System Our clinical capabilities are integrated to support the system of care in the home

DispatchHealth’s flexible and expansive clinical capabilities can safely support care across the healthcare continuum to keep patients healthy at home. Not only can DispatchHealth provide an array of last mile services including portable x-ray and ultrasound, point of care lab testing, procedures and medication administration if needed, but patients can also benefit from the nurse triage and remote monitoring capabilities staffed through a 24/7 command center that can intervene clinically, address social needs, and coordinate after care.

These capabilities are integrated to support all services delivered by a multidisciplinary team of technicians, nurses, advanced practice providers and physicians employed by DispatchHealth with experience in emergency medicine, hospital medicine, family medicine and more.

Sources: 1. Medical Cost Savings – 2021, All Markets; Acute Care 2. Medical Cost Savings – 2021, All Markets; Advanced Care 3. Market Scorecard – 2021, All Markets, All Services 4. Health System Partner Bridge Care Case Study, March 2021 5. DispatchHealth Partner Scorecard – 2021, All Markets, All Services 6. Moving Health Home, August 2021; Methodology: Online interviews among a sample of 2200 adults. Data was weighted to approximate a target sample of adults based on gender, educational attainment, age, race, region. Results of the survey have a margin of error of +/- 2%.

7. Patient Journey: Standard Metrics ACCESS; All Markets, All Services, 2018-2021 8. Social Determinants and Medical History Dashboard – 2021, All Markets, All Services

Learn more at DispatchHealth.com/partners or partners@DispatchHealth.com DispatchHealth complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex.

Visit www.DispatchHealth.com/non-discrimination-statement to learn more.