The Case for Complex In-Home Healthcare Within Your Community Overview:
Solution:
The “Go To” 911 Alternative
Bringing Care into the Home
As a trusted partner of The Aspenwood Company, a business that manages a portfolio of senior living properties, DispatchHealth helps keep residents healthy without them having to leave home for urgent but non-life-threatening conditions or injuries.
When The Aspenwood Company chose to partner with DispatchHealth, the benefits they received helped them better serve their community through:
Community Engagement DispatchHealth worked with The Aspenwood Company staff, residents and family members to gain a deep understanding of emergency care needs.
Community Education The DispatchHealth team worked with The Aspenwood Company leadership to educate staff and families to call DispatchHealth instead of an emergency service when appropriate. This was done through co-branded brochures and community events customized for the The Aspenwood Company community to inform the community on the health, safety, and benefits of receiving complex care from the comfort of home.
Challenge: The High Cost of Offsite Healthcare Maintaining healthy residents and keeping them home are the top priorities of Senior Community Directors. However, when residents are in need of care, they are often rushed to the emergency room where they are exposed to other illnesses causing them to need more hands-on care. This means residents are forced to leave their community leaving a spot to fill for Community Directors.
Quarterly Reports The Aspenwood Company received quarterly reports to illustrate impact to residents in their communities. The DispatchHealth team engaged in an ongoing dialogue with leadership to identify meaningful educational opportunities and resources that could be provided to staff, residents and family members.
Results:
12 months
OF VISITS TO THE ASPENWOOD COMPANY COMMUNITIES
DISPATCHHEALTH NET PROMOTER SCORE
97
39
AVERAGE TIME ON SCENE
minutes
AVERAGE AGE OF CARE REQUESTERS
86
NUMBER OF PATIENTS TREATED
195
ESTIMATED COST SAVINGS IN 12 MONTHS
$211,700
Request Care: 855-239-1429 Learn More at DispatchHealth.com/partnership *All results shown are representative of the Retirement Center Management visit report, with data shown from 1/2019–12/2019.