Total Life Changes
2x BPTW WINNER
COMPANY / Total Life Changes HEADQUARTERS / Fair Haven, Michigan NUMBER OF FULL-TIME EMPLOYEES / 164 YEAR FOUNDED / 2003
WHAT I love the most about working for TLC is that everyone here believes in one another. They help you achieve your goals with full support and the requirements that you might need along the way! This is truly admirable!
—ADRIANA MENDOZA / SOCIAL MEDIA COORDINATOR
WHAT MAKES YOUR COMPANY ONE OF THE BEST PLACES TO WORK IN DIRECT SELLING? “We harness the spontaneity, creativity, and energy of every human soul in the building.” -Jack Fallon, Founder and CEO
HOW DOES YOUR COMPANY BRING THE SAME REDCARPET TREATMENT TO YOUR EMPLOYEES THAT YOU GIVE TO YOUR DISTRIBUTORS? “We challenge ourselves to do the same things in the building that we do in the field. We offer above average compensation, more benefits that are generally available at other workplaces, and unique ways to provide recognition. Our onboarding process includes immersing new employees into our company’s culture, including seven core values that drive our decisionmaking. Our employees are exposed to opportunities for personal and professional development to foster their growth and interests.” -John Licari, Chief Operating Officer
HOW WOULD YOU DEFINE YOUR COMPANY, AND WHAT ARE THE KEYWORDS THAT DESCRIBE YOUR CULTURE? “Total Life Changes has developed a strong community of diverse individuals that are seeking to help others reach their health and financial goals above and beyond their own goals and aspirations. This has translated into a worldwide network of human energy that wants to serve others. This energy continues to inspire our executive staff and leadership to work even harder. We continue to attract a nurturing group of souls that we are enabling every day to become better people to change the world.” -Jack Fallon, Founder and CEO
WHAT IS YOUR TOP PRIORITY WHEN IT COMES TO MAINTAINING A GREAT WORK ENVIRONMENT? “Fun. We must have fun. We encourage having fun on an hourly basis. We coordinate calisthenics during the day for our call center agents. We have impromptu live broadcasts that incorporate employees from every department to capture their energy and make sure they feel connected to our sales force of Life Changers. We go out of our way to find new ways to generate genuine excitement at the workplace.” -Jack Fallon, Founder and CEO
HOW DOES YOUR COMPANY SUPPORT TEAM MEMBERS IN THEIR PERSONAL AND PROFESSIONAL DEVELOPMENT? “Our executive staff and department heads work collaboratively to ensure that all of our employees are exposed to opportunities to strengthen their personal and professional development. This includes working with consultants on a regular basis. TLC has partnered with Ryan Lesperance, founder of Smash Creative. Ryan has been instrumental in helping to develop our company’s core values and our corporate workshops on a quarterly basis.” -Scott Bania, Chief Communications Officer
WHAT IS SOMETHING NEW THAT YOU’VE ADDED IN 2020 TO ENHANCE YOUR WORKPLACE? TLC has implemented 24-hour customer service Monday-Saturday in order to support our growing markets, and the call center has also been expanded, adding an additional 1500 square feet for our agents. We have plans to complete an onsite fitness center by the end of March 2020 to support all of our employees’ health and fitness goals. TLC now offers a 401k match program for all employees to supplement the needs of their retirement goals. A new Executive Management team was established in February 2020. The Executive Team evaluates departmental procedures and best practices to ensure the workplace is safe and operating effectively.