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Jacksonville 5:30PM –Fairgrounds 8:30PM Jacksonville Fairgrounds

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RE-CAP JANUARY

S AVE THE D ATE

MEETING

GATSBY GALA

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Roofing & Consulting

THE OFFICIAL NEWSLETTER OF THE FIRST COAST APARTMENT ASSOCIATION

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http://twitter.com/fcaaonline

www.fcaaonline.com • January/February 2019

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PLUS…

ONLINE PAPERLESS EVICTION PROCESS – Input and Go!

1.800.253.8428

FAX 1.800.367.9038 info@evict.com

EVICT.COM

Serving the Property Management Professional Since 1989 “The hiring of a lawyer is an important decision that should not be based solely on advertising. Before you decide, ask us to send you free written information about our qualifications and experience.” Available by Appointment: 37 N. Orange Avenue, Ste. 500, Orlando, FL 32801 • 17264 San Carlos Blvd., Ste. 308, Fort Myers Beach, FL 33931 – Principal Office


351 NEEDS NEW CARPET. 517 NEEDS A REPAINT. AND 644 NEEDS, WELL, EVERYTHING. ALL YOU NEED IS THIS. We know managing a multifamily community isn’t easy. That’s why we’ve become a trusted partner to so many property managers who demand quality and value. Only Sherwin-Williams offers innovative coatings, flooring, color services, painting equipment and supplies backed by over 3,900 North American stores and 2,200 representatives. So we can help solve your challenges just as quickly as they arise. Call 800-524-5979 to have a representative contact you or visit sherwin-williams.com ©2014 The Sherwin-Williams Company

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OFFICERS APRIL HUDSON, President Milestone Management KEN FURTAW, President Elect WRH Realty Services, Inc. JODY MAYOR, Secretary/Treasurer Fort Family Investments SHANNON GREGORY, Past President WRH Realty Services, Inc. MELISSA WENGER, Assoc. Vice President Apartments.com

COMMUNITY DIRECTORS BRIAN CRON JULIA FURBER ResProp Management BETH LAKIN The Loree MICHELLE MURPHY MAA SHARON STEFFEN Mission Springs BRENDA SHERRILL 5 Thousand Town KATIE WRENN WRH Realty Services, Inc.

ASSOCIATE DIRECTORS HOLLY FOX All Pro Roofing& Consulting LLC JASON FROTTEN HD Supply DANNY FUSINATTO House of Floors DUSTIN HAWLEY RentPath KEN HILBERT Sherwin-Williams TERRI JEFFRIES Cutting Edge Carpet BEN ZEIGLER Sweetwater Restoration

MAINTENANCE LIAISON KRIS MILLERSCHONE Lakeside

NEXTGEN LIAISON CAMY BERMUDEZ Palm Bay Club Apartments

DIRECTORS EMERITUS DARLA ERDELYI Giglio Signs DALE PRITCHARD A Greener Image JOHN GRAY Restore24 JILL WRIGHT Villages of Baymeadows STEVE THOMAS Maintenance Supply Headquarters ERIN TRIAY JEFF JACKSON Sherwin-Williams BRIAN DAVIES WRH Realty Services, Inc. KELLIE JACKSON Milestone Management

FCAA STAFF LINDSEY McCLAIN Executive Vice President TAYLOR TUCKER Director of Special Events

CoastLINES 8-12 Holiday Party Pictures 13 Save the Date 2019 Circle of Excellence “Gatsby Gala” 14 2018 Circle of Excellence RECAP 17-20 Industry Resource Guide 22 Legal or Not? 23 2019 Premier Sponsors 24 FCAA Graduates 26 January Breakfast Meeting RECAP 28 Meet The Chairs 32 2019 Tradeshow “Winning the Game” 33 PMC Checklist

Advertisers: AllWeather Contractors 16 Arbor Contract Carpet 21 Avalon Heating & Air 6 Bluewater Environmental of Florida, Inc. 3 BG Multifamily 34 Cutting Edge Carpet 36 First Place Fitness 7 HD Supply 27 House of Floors 4 Industry Resource Guide 17-20 Law Offices of Heist, Weisse & Wolk, P.A. 2 Lloyd’s Construction & Consulting, LLC 25 Maintenance Supply Headquarters 12 Mitchell S. Ritchie Attorney at Law 34 NAA Click & Lease 24 Poolsure 35 Rotech Pest Services 7 Sheriff’s Watch - Apartments 34 Sherwin Williams 3

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Calendar of Events!

2/13 2/19 2/20 2/21 2/25 3/5 3/7 3/12 3/13 3/14 3/14 3/18 3/22 3/26 4/3 4/4 4/10 4/11

Maintenance Mania NextGen Committee Meeting NALP Certification Class Landlord Tenant Law Class Special Events Committee Meeting Hospitality Committee Meeting Trade Show Committee Meeting Maintenance Mania Committee Meeting COE Committee Meeting CPO Class March Membership Lunch Meeting Special Events Committee Meeting Property Bus Tour All Day Maintenance CAM Certification Class Trade Show Committee Meeting COE Committee Meeting FCAA Annual Tradeshow

CoastLINES is published by the First Coast Apartment As­so­ci­a­tion (FCAA) in the in­ter­est of all seg­ments of the apart­ment industry. Copies of the news­let­ter are in­clud­ed free with each mem­ber­ship. Dues, con­tri­bu­tions or gifts to the First Coast Apart­ment As­so­ci­a­tion (FCAA) are not deductible as charitable con­tri­bu­tions. For Federal Tax pur­pos­es how­ev­er, such dues, con­tri­bu­tions or gifts may be deductible under other sec­tions of the In­ter­nal Rev­e­nue Code. Please consult your tax ad­vi­sor. Opin­ions ex­pressed are those of the au­thors and do not reflect the opin­ions of the pub­lish­ers.

CoastLINES: The Official Publication of

The First Coast Apartment Association 9456 Philips Highway, Suite 4 Jacksonville, Florida 32256 Phone: (904) 292-1345 • Fax: (904) 292-1291 E-Mail: info@fcaaonline.com Website: www.fcaaonline.com Executive Vice President & Editor: Lindsey McClain

CORY LUSTER Director of Education and Membership JANUARY / FEBRUARY 2019

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YOU MANAGE THE PROPERTY. WE’LL MANAGE THE HVAC. We’ve been serving Jacksonville’s multi-family and new construction markets since 2005. Let Avalon take the effort out of buying, installing and maintaning HVAC systems for your properties. WHY CHOOSE AVALON? Extremely competitive pricing. We offer a wholesale experience in a retail market. No-pressure sales process. We don’t work on commission, so there’s no purchase pressure. Highest-quality installation. We employ only the best. No subcontractors. Ever. Streamlined service. Most installations take less than a day or faster, we prioritize property managers and can contact tenants directly. Satisfaction guaranteed. Our labor is warrantied up to 10 years, and we stand firmly behind our work.

Count on us to keep you comfortable with pricing that works for you.

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2-TON AC SYSTEM Starting at

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(installed)


FITNESS EQUIPMENT SALES AND SERVICE u u u u u u u u u u

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PREVENTATIVE MAINTENANCE SERVICE

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For each visit a technician will provide a safety check, clean up and lubrication of all equipment. The technician will inspect and adjust all electrical units, cables, pulleys, bushings and normal wear items.

Compliance Depot, Ops Technology, Yardi, Net Vendor, RMIS, McKinley Approved ALTAMONTE SPRINGS • ORLANDO • MELBOURNE • TAMPA • SARASOTA 10290 Philips Hwy., Suite 1 • Jacksonville, FL 32256 Phone: 904.998.0738 • Fax: 904.998.0739 • info@1pfe.com

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PROTECTING YOUR PROPERTY HEALTH AND ENVIRONMENT. MULTI-FAMILY • COMMERCIAL • RESIDENTIAL

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JANUARY / FEBRUARY 2019

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Welcome to Our New 2019 Board Members JANUARY / FEBRUARY 2019

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A CLEAN COMMUNITY, IS A HAPPY COMMUNITY! Stock up on all of your Spring Cleaning supplies at MSH

@MSupplyHQ

Call 866-630-6747 • Español 888-281-0255 • Fax 866-631-6747 • supplyHQ.com

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JANUARY / FEBRUARY 2019


S AVE THE D ATE

C I R CL E O F EX CE L L E N CE GATSBY GALA MA Y 9 TH, 2 0 19 T H E

F L O R I D A

T H E A T R E

COCKTAIL RECEPTION 6:30PM - 8:00PM

REDUCED FEE $65 - TICKET PRICE $25 - MONINATION FEE

AWARDS CEREMONY 8:00PM - 9:00PM Are you the Bee’s Knees at your job? Join us for the 2019 Circle of Excellence Gatsby Gala! This 1920’s inspired event is going to be a swanky good time! NEW this year! – Reduced Nomination Fee! We hope to see you join us at the best little Gin Joint in town (The Florida Theater) to celebrate the best of the best in Jacksonville!

ACCEPTING NOMINATIONS MONDAY, MARCH 4TH – THURSDAY, APRIL 4TH

JANUARY / FEBRUARY 2019

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2018 CIRCLE OF EXCELLENCE

RECAP

Checking in with our previous winners. Junoz Muratagic CONVENTIONAL MAINTENANCE TECH OF THE YEAR Junoz is a reliable, hardworking technician who comes to work every day with a smile. He always has a positive attitude and is ready to complete any work order. He takes pride in his work, he especially enjoys HVAC work. Since becoming Conventional Maintenance Tech of the Year, Junoz has continued to excel in his position.

Robert Napier MAINTENANCE SUPERVISOR OF THE YEAR Robert is an outstanding Service Manager. Overseeing a large team, on a 524-unit property is no small task. Robert hits the ground running each day, leading his team by example, tackling complex work orders, and ensuring his property is running smoothly and efficiently at all times. Robert is dedicated to his job, and his dedication has only grown since becoming Maintenance Supervisor of the Year in 2018. His team members look to him for guidance. He does his best to provide a strong example of what it means to be a successful Service Manager.

Chyanne Potter ROOKIE MAINTENANCE TECHNICIAN OF THE YEAR Chyanne demonstrates daily the qualities we all look for in a successful maintenance technician. He comes to work with a contagious, positive attitude that is visible to his teammates and residents. There is no shortage of 5 star reviews from residents when he completes their service requests. He is always willing to lend a helping hand to anyone from his teammates to residents. Chyanne quickly went from an allaround great Rookie Maintenance Technician, to an experienced asset to the team.

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JANUARY / FEBRUARY 2019


Abdiel Perez ROOKIE MAINTENANCE TECHNICIAN OF THE YEAR Abdiel always goes the extra mile to get things done the right way. Abdiel continues to see out additional education and career development opportunities. Becoming the Rookie Maintenance Technician of the Year has ignited substantial career potential for Abdiel.

Thomas Marsh GROUNDSKEEPER OF THE YEAR Thomas takes pride in working at a fantastic property. Embracing the responsibility of maintaining curb appeal, functionality and safety Thomas is able to showcase his dedication to excellence. Thomas continues to maintain a positive attitude and showcase his skills as Groundskeeper of the Year. Our community is lucky to have Thomas.

Shcoby Brooks MAINTENANCE TECHNICIAN OF THE YEAR Shcoby continues to do what he loves, knock projects out, engage with residents and embrace learning growth and development. The past few months have offered several opportunities for Shcoby to further his career and share what he has learned with others. Since winning Maintenance Tech of the year – Affordable Shcoby has made a positive impact on our entire team and gives us another reason to celebrate.

James Frangella AFFORDABLE MAINTENANCE SUPERVISOR OF THE YEAR James continues to be the happiest maintenance man around. Since winning the Maintenance Supervisor of the Year – Affordable, James has never missed an opportunity to promote the association and his community. James continues to go above and beyond for our residents and his team.

JANUARY / FEBRUARY 2019

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Roofing to sidewalks, foundations to faucets, to heating and cooling...

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Plumbing Services Water Heaters Repiping Repairs Backflow Lift Stations Fixture Replacement Tile Stoppages Jetting Video


. The Official Resource Guide of the First Coast Apartment Association www.fcaaonline.com

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twitter.com/fcaaonline facebook.com/FirstCoastApartment Association JANUARY / FEBRUARY 2019

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INDUSTRY ACCESS CONTROL GATES Access Control Systems ...........................(904) 570-1695 ADVERTISING AGENCY mbpr .......................................................(904) 424-6641 JOE Design, Inc.........................................(904) 501-9526 ADVERTISING Apartments.com.....................................(904) 778-5118 ForRent.com.............................................(904) 296-7171 JOE Design, Inc.........................................(904) 501-9526 RentJax.com...................................................(904) 701-0302 RentPath..................................................... (904) 262-0863 Zillow Rental Network................................ (541) 350-3620 AD TRACKING Apartment List......................................(985) 640-7703 ForRent.com.............................................(904) 296-7171 AIR CONDITIONING CONTRACTORS AllWeather Contractors.......................(904) 781-7060 Avalon Heating and Air............................(904) 245-1818 InVent, Inc................................................(904) 228-2263 AIR CONDITIONING EQUIPMENT AllWeather Contractors.......................(904) 781-7060 Avalon Heating and Air............................(904) 245-1818 ARD Distributors, Inc................................(800) 654-7721 Chadwell Supply, Inc................................... (888) 341-2423 HD Supply....................................................... (800) 431-3000 InVent, Inc................................................(904) 228-2263 Lloyd’s Heating and Air............................(904) 683-4468 Maintenance Supply Headquarters..........(866) 630-6747 Marcone Supply.......................................(314) 241-1946 Rapco Supply...........................................(407) 933-4102 Wilmar Supply.........................................(800) 345-3000 AIR FRESHENER Fresh Aire.................................................(904) 204-9004 ALARM SYSTEMS Agent Fire LLC..........................................(904) 687-3876 ANSWERING SERVICE/ON HOLD MESSAGING Audio Images...........................................(904) 247-8600 APARTMENT LOCATORS Apartments.com.....................................(904) 778-5118 ForRent.com.............................................(904) 296-7171 RentJax.com...................................................(904) 701-0302 RentPath..................................................... (904) 262-0863 APPLIANCES ARD Distributors, Inc................................(800) 654-7721 Chadwell Supply, Inc................................(888) 341-2423 HD Supply....................................................... (800) 431-3000 Maintenance Supply Headquarters..........(866) 630-6747 Wilmar Supply.........................................(800) 345-3000 APPLIANCE PARTS Chadwell Supply, Inc................................(888) 341-2423 Fox Appliance Parts..................................(404) 363-3313 HD Supply....................................................... (800) 431-3000 Maintenance Supply Headquarters..........(866) 630-6747 Marcone Supply.......................................(314) 241-1946 Rapco Supply...........................................(407) 933-4102 AQUATIC MAINTENANCE BlueWater Environmental of FL...............(904) 880-1817 BANKING SERVICES Colliers International Northeast Florida ..(904) 861-1101

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RESOURCE

GUIDE

BATH & KITCHEN REFINISHING/REPAIRS Carter & Associates of NE FL.....................(904) 730-7440 Creative Multi Care, Inc. .........................(904) 384-1047 Lloyd’s Construction & Consulting, LLC ..(904) 683-4468 Restore24.................................................(904) 737-8673 Steve’s Painting & Maintenance................. (904) 332-6805 BIOHAZARD WASTE CLEANUP Baxter Restoration.................................(904) 662-0675 PuroClean.................................................(904) 716-6716 BROKERAGE Colliers International Northeast Florida...(904) 861-1101 SVN Alliance.............................................(904) 834-9809 CABINETS AllWeather Contractors.......................(904) 781-7060 Chadwell Supply, Inc................................(888) 341-2423 HD Supply....................................................... (800) 431-3000 Maintenance Supply Headquarters..........(866) 630-6747 Oxley Cabinet Warehouse Inc...................(904) 981-3011 Steve’s Painting & Maintenance................. (904) 332-6805 CARPET CLEANING, DYEING, RESTORATION Aqua Restorations....................................(904) 683-6982 Baxter Restoration...................................(904) 662-0675 Creative Multi Care, Inc. .........................(904) 384-1047 MM Turnkey Services ...............................(904) 998-3608 Precision Cleaning Services .....................(904) 440-5718 Restore24.................................................(904) 737-8673 Steve’s Painting & Maintenance................. (904) 332-6805 CEILING FANS Chadwell Supply, Inc................................(888) 341-2423 HD Supply....................................................... (800) 431-3000 Maintenance Supply Headquarters..........(866) 630-6747 Wilmar Supply.........................................(800) 345-3000 CERAMIC TILES AllWeather Contractors.......................(904) 781-7060 Lloyd’s Construction & Consulting, LLC ..(904) 683-4468 Rolland Reash Plumbing..........................(904) 260-7059 Steve’s Painting & Maintenance................. (904) 332-6805 CLEANING SERVICE AllWeather Contractors.......................(904) 781-7060 Career Strategies........................................ (904) 757-3456 Jean’s Clean Team ....................................(904) 463-5704 Precision Cleaning Services ...................(904) 440-5718 Restore24.................................................(904) 737-8673 Steri-Clean...............................................(888) 577-7206 COLLECTIONS NCC Business Services..............................(904) 733-3033 Professional Debt Mediation....................(904) 398-0286 COMMUNICATIONS TextBox ...................................................(850) 205-1111 CONCIERGE SERVICE Career Strategies........................................ (904) 757-3456 Slingshot Life...........................................(251) 406-9257 CONCRETE REPAIRS AllWeather Contractors.......................(904) 781-7060 Lloyd’s Construction & Consulting, LLC ..(904) 683-4468 Rescue Construction Solutions, Inc...........(919) 615-1759 SweetWater Restoration.....................(904) 880-1919 COUNTERTOPS AllWeather Contractors.......................(904) 781-7060 Lloyd’s Construction & Consulting, LLC ..(904) 683-4468 Oxley Cabinet Warehouse Inc...................(904) 693-5554 Steve’s Painting & Maintenance................. (904) 332-6805

CREDIT CARD PROCESSING Three Rivers Consulting Inc. ....................(855) 677-4048 DESIGN/GRAPHICS Dimension Design....................................(904) 568-4201 JOE Design, Inc.........................................(904) 501-9526 DEODORIZING SERVICES Fresh Aire.................................................(904) 204-9004 Steri-Clean...............................................(888) 577-7206 DISC JOCKEY DJ Mario Entertainment...........................(904) 655-2518 DOG PARKS ET&T Distributors.....................................(888) 642-2226 Rescue Construction Solutions, Inc...........(919) 615-1759 DRY WALL REPAIR 5 Points Construction...............................(904) 755-7575 All Installation of Jax, Inc.........................(904) 514-8750 AllWeather Contractors.......................(904) 781-7060 Carter & Associates of NE FL.....................(904) 730-7440 Creative Multi Care, Inc. .........................(904) 384-1047 Lloyd’s Construction & Consulting, LLC ..(904) 683-4468 Restore24.................................................(904) 737-8673 Rolland Reash Plumbing........................(904) 260-7059 Steve’s Painting & Maintenance................. (904) 332-6805 SweetWater Restoration.....................(904) 880-1919 DRYER VENT CLEANING Restore24.................................................(904) 737-8673 Window Gang..........................................(904) 262-7300 ELECTRICAL CONTRACTORS AllWeather Contractors.......................(904) 781-7060 Lloyd’s Construction & Consulting, LLC ..(904) 683-4468 EMERGENCY RESPONSE Baxter Restoration.................................(904) 662-0675 PuroClean.................................................(904) 716-6716 Restore24 ................................................(904) 737-8673 Steri-Clean...............................................(888) 577-7206 EVICTION SERVICES Click Notices.............................................(443) 878-1500 Dale G. Westling, Sr., P.A...........................(904) 356-2341 Junk Shot App..........................................(813) 447-3608 Law Offices of Heist, Weisse & Wolk........... (800) 253-8428 Mitchell Ritchie........................................(904) 387-6100 EXPENSE MANAGEMENT Cass Information Systems........................(314) 506-5756 FENCING/STAIR/RAIL INSTALLATION & REPAIR AllWeather Contractors.......................(904) 781-7060 Lloyd’s Construction & Consulting, LLC ..(904) 683-4468 Rescue Construction Solutions, Inc...........(919) 615-1759 FIBER CEMENT SIDING Lloyd’s Construction & Consulting, LLC ..(904) 683-4468 FIRE & SAFETY EQUIPMENT Agent Fire LLC..........................................(904) 687-3876 Apartment Fire Extinguisher Service............... (904) 398-2030 Cintas Fire Protection...............................(904) 562-7000 Cox Fire Protection...................................(904) 781-8227 Pye-Barker Fire & Safety, Inc. ..................(904) 553-4222 Wayne Automatic Fire Sprinklers.............(904) 268-3030


INDUSTRY FIRE RESTORATION AllWeather Contractors.......................(904) 781-7060 Belfor USA, Jacksonville...........................(904) 240-0082 Lloyd’s Construction & Consulting, LLC ..(904) 683-4468 Restore24 ................................................(904) 737-8673 Steve’s Painting & Maintenance...............(904) 332-6805 SweetWater Restoration.....................(904) 880-1919 FITNESS & EXERCISE EQUIPMENT Advantage Sport & Fitness, Inc................(904) 437-6343 First Place Fitness Equipment...................(904) 998-0738 Fitness Pro ...............................................(850) 523-8882 SOFITCO....................................................(850) 259-5946 FLOORING Arbor Contract Carpet............................(904) 781-2003 Cutting Edge Carpet.................................(904) 475-9300 Expressions Carpet and Flooring.........(904) 739-2885 House of Floors.....................................(904) 262-6989 Lifestyle Flooring...................................(877) 383-1062 Lloyd’s Construction & Consulting, LLC ..(904) 683-4468 Mohawk Industries..................................(321) 287-3572 Redi Carpet..............................................(904) 781-4300 Sherwin Williams.................................(904) 448-8109 Southeast Floors .....................................(407) 888-8008 FOUNTAINS BlueWater Environmental of FL...............(904) 880-1817 FURNITURE Cort Furniture Rental.............................(904) 396-9000 GENERAL CONTRACTORS AAPCO Florida..........................................(800) 728-2690 AllWeather Contractors.......................(904) 781-7060 Baxter Restoration................................(904) 662-0675 FSI Construction.......................................(904) 703-3762 Lloyd’s Construction & Consulting, LLC ..(904) 683-4468 PuroClean.................................................(904) 716-6716 Rescue Construction Solutions, Inc...........(919) 615-1759 Restore24.................................................(904) 737-8673 Steri-Clean...............................................(888) 577-7206 SweetWater Restoration.....................(904) 880-1919 GOLF CARTS National Carts.........................................(800) 803-8420 GUTTER INSTALLATION AND SERVICES AAPCO Florida..........................................(800) 728-2690 AllWeather Contractors.......................(904) 781-7060 Lloyd’s Construction & Consulting, LLC ..(904) 683-4468 Rescue Construction Solutions, Inc...........(919) 615-1759 Window Gang..........................................(904) 262-7300 HOARDING SERVICES Junk Shot App..........................................(813 )447-3608 Steri-Clean...............................................(888) 577-7206 HOUSEWARES Cort Furniture Rental..............................(904) 396-9000 INSURANCE Brown & Brown Insurance.......................(904) 565-8304 Hunt Insurance Group, LLC.......................(850) 241-7030 Liberty National.......................................(850) 661-0494 Roderick Crabbe Insurance, Inc................(904) 215-2121 INTERNET SERVICES Apartments.com..............................................(904) 778-5118 AT&T .......................................................(904) 679-2395 ForRent.com.............................................(904) 296-7171 RentPath..................................................... (904) 262-0863

RESOURCE

IRRIGATION Trimac Outdoor........................................(904) 589-8768 IT SERVICES / TECH SUPPORT NetTech Consultants.................................(904)992-6970 JANITORIAL SUPPLIES Chadwell Supply, Inc................................(888) 341-2423 Fresh Aire.................................................(904) 204-9004 HD Supply....................................................... (800) 431-3000 Maintenance Supply Headquarters..........(866) 630-6747 Wilmar Supply.........................................(800) 345-3000 JOB LISTINGS Career Strategies......................................(904) 757-3456 LAKE MAINTENANCE BlueWater Environmental of FL...............(904) 880-1817 LANDSCAPE MAINTENANCE Ameriscapes Landscape Management.......(443) 878-1500 Core Outdoor, Inc .......................................(904) 215-6866 Davey Commercial Grounds Maintenance......(904) 768-8733 Landscape Professionals..........................(904) 880-6165 Landscapes USA.......................................(386) 209-8974 Mulch Masters, LLC ..................................(904) 727-1100 TLC Total Lawn Care..................................(904) 699-0046 Trimac Outdoor........................................(904) 589-8768 Yellowstone Landscape............................(904) 268.2626 LAUNDRY SERVICE & EQUIPMENT CSC Service Works....................................(321) 696-1241 Southeastern Laundry .............................(904) 524-0088 Washco Laundry Equipment....................(904) 724-2622 LEAK DETECTION American Leak Detection.........................(904) 519-5700 Lloyd’s Construction & Consulting, LLC ..(904) 683-4468 LEGAL SERVICES Click Notices.............................................(443) 878-1500 Dale G. Westling, Sr., P.A...........................(904) 356-2341 Fraser & Moloney.....................................(904) 622-8897 Law Offices of Heist, Weisse & Wolk.........(800) 253-8428

Lippes, Mathias, Wexler, Friedman LLP....(904) 374-9430 Mitchell S. Ritchie, PA..............................(904) 387-6100 LIFT STATION Consolidated Utilities ..............................(904) 249-8080 LIGHTING & LIGHTING SUPPLIES Chadwell Supply, Inc................................(888) 341-2423 HD Supply....................................................... (800) 431-3000 Maintenance Supply Headquarters..........(866) 630-6747 Wilmar Supply.........................................(800) 345-3000 LOCKSMITHS The Flying Locksmiths .............................(904) 512-0699 LODGING/MEETING FACILITY Four Points by Sheraton...........................(904) 562-4920 Sherton of Jacksonville............................(904) 564-4772 MAINTENANCE SUPPLIES Chadwell Supply, Inc................................(888) 341-2423 HD Supply....................................................... (800) 431-3000 Maintenance Supply Headquarters..........(866) 630-6747 Marcone Supply.......................................(341) 241-1946 Rapco Supply...........................................(407) 933-4102 Wilmar Supply.........................................(800) 345-3000 MARKETING ForRent.com.............................................(904) 296-7171 JOE Design, Inc.........................................(904) 501-9526 mbpr .......................................................(904) 424-6641 RentPath..................................................(904) 262-0863

GUIDE

MARKETING & TEXT SERVICES TextBox ...................................................(850) 205-1111 MOLD REMEDIATION Baxter Restoration.................................(904) 662-0675 Belfor USA, Jacksonville...........................(904) 240-0082 Lloyd’s Construction & Consulting, LLC ..(904) 683-4468 PuroClean.................................................(904) 716-6716 Restore24 ................................................(904) 737-8673 SweetWater Restoration.....................(904) 880-1919 MOSQUITO CONTROL BlueWater Environmental of FL...............(904) 880-1817 MULTI-FAMILY LOCKERS Luxer One-DSS.........................................(904) 504.3803 ODOR ELIMINATION Restore24.................................................(904) 737-8673 PAINT SUPPLIES Ace Painting ............................................(904) 714-3717 PPG Paints..............................................(904) 737-6474 Sherwin Williams.................................(904) 448-8109 PAINTING CONTRACTORS AAPCO Florida..........................................(800) 728-2690 Ace Painting ............................................(904) 714-3717 All Installation of Jax, Inc.........................(904) 514-8750 AllWeather Contractors.......................(904) 781-7060 Capitol City Painting.................................(850) 210-7230 Carter & Associates of NE FL.....................(904) 730-7440 Creative Multi Care, Inc. .........................(904) 384-1047 Lloyd’s Construction & Consulting, LLC ..(904) 683-4468 MM Turnkey Services ...............................(904) 998-3608 Performance Painting Contractors Inc......(904) 641-4821 Precision Cleaning Services .....................(904) 440-5718 Rescue Construction Solutions, Inc...........(919) 615-1759 Steve’s Painting & Maintenance...............(904) 332-6805 SweetWater Restoration.....................(904) 880-1919 PARKING LOT MAINTENANCE Duval Asphalt...........................................(904) 296-2020 Lloyd’s Construction & Consulting, LLC ..(904) 683-4468 Rescue Construction Solutions, Inc...........(919) 615-1759 PET WASTE STATIONS ET&T Distributors.....................................(888) 642-2226 Junk Shot App..........................................(813 )447-3608 PEST CONTROL/TERMITES A Greener Image.....................................(904) 739-8090 A.R.T Pest Control.....................................(888) 926-6488 DM Koehn Landscaping...........................(904) 716-0683 Massey Services Inc..................................(800) 881-8861 Rotech Pest Services................................(904) 485-0903 Terminix...................................................(904) 945-4788 Zenpura Pest Solutions............................(904) 257-0090 PHOTOGRAPHY Art & Alex Photography...........................(904) 273-4442 PLAYGROUNDS ET&T Distributors.....................................(888) 642-2226 PLUMBERS AllWeather Contractors.......................(904) 781-7060 Consolidated Utilities ..............................(904) 249-8080 Lloyd’s Construction & Consulting, LLC ..(904) 683-4468 Rolland Reash Plumbing........................(904) 260-7059 Roto-Rooter...........................................(904) 354-7321

SUPPLIERS IN RED INDICATE OUR 2019 PREMIER SPONSORS JANUARY / FEBRUARY 2019

19


INDUSTRY POOL & PATIO FURNITURE Admiral Outdoor Furniture.......................(800) 999-2589 ET&T Distributors.....................................(888) 642-2226 Horizon Casual, Inc...................................(866) 657-8731 Taylor & Associates Pool and Patio Furniture, Inc. ...............................................................(855) 734-3580 POOL SERVICE, REPAIRS & RENOVATIONS ASP of Jax America’s Swimming Pool Co. .(904) 710-4204 Henderson Pool Services, Inc. ..................(904) 241-7665 Pool Care Pros..........................................(904) 334-0124 Poolsure...................................................(800) 858-7665 Rolland Reash Plumbing........................(904) 260-7059 BAP Pools.................................................(904) 614-1879 POOL SUPPLIES Chadwell Supply, Inc................................(888) 341-2423 Henderson Pool Services, Inc. ..................(904) 241-7665 HD Supply....................................................... (800) 431-3000 Maintenance Supply Headquarters..........(866) 630-6747 Pool Care Pros..........................................(904) 334-0124 Poolsure...................................................(800) 858-7665 Purple Heart Pools...................................(904) 312-4828 PRESSURE WASHING AAPCO Florida..........................................(800) 728-2690 AllWeather Contractors.......................(904) 781-7060 American Softwash..................................(386) 761-2987 Lloyd’s Construction & Consulting, LLC ..(904) 683-4468 Rescue Construction Solutions, Inc...........(919) 615-1759 Window Gang..........................................(904) 262-7300 Window Washing & Pressure Washing.....(904) 885-7840 PRINTING JOE Design, Inc.........................................(904) 501-9526 PUBLIC RELATIONS mbpr .......................................................(904) 424-6641 PUMPS AllWeather Contractors.......................(904) 781-7060 Rolland Reash Plumbing .........................(904) 260-7059 Weeks Utility Service, Inc.........................(904) 726-5869 REALTOR SERVICES Florida Homes Realty & Mortgage ..........(904) 732-7053 RECRUITMENT, JOB LISTINGS Career Strategies......................................(904) 757-3456 Hire Alternatives-Jacksonville..................(904) 990.5151 MSB Resources.........................................(215) 661-8834 RECYCLING City Recycling Group ...............................(866) 732-5559 Conex Recycling.......................................(866) 879-2663 River City Trash Valet LLC..........................(904) 535-6016 Waste Management.................................(904) 370-1907 RENOVATIONS AAPCO Florida..........................................(800) 728-2690 AllWeather Contractors.......................(904) 781-7060 Junk Shot App..........................................(813) 447-3608 Lloyd’s Construction & Consulting, LLC ..(904) 683-4468 Rescue Construction Solutions, Inc...........(919) 615-1759 Restore24.................................................(904) 737-8673 SweetWater Restoration.....................(904) 880-1919

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RPaul Davis E Restoration S Oof North UFlorida R...(904) C 739-6047 E GUIDE RENTAL RELOCATION Apartment Condo & Home Selector.........(904) 739-6683 Apartments.com.....................................(904) 778-5118 ForRent.com.............................................(904) 296-7171 RentPath..................................................(904) 262-0863 RESTORATION/REHAB AllWeather Contractors.......................(904) 781-7060 Aqua Restorations....................................(904) 683-6982 AAPCO Florida..........................................(800) 728-2690 Belfor USA, Jacksonville...........................(904) 240-0082 Elite Remodeling Services, Inc.................(904) 657-8383 Junk Shot App..........................................(813) 447-3608 Lloyd’s Construction & Consulting, LLC ..(904) 683-4468 Restore24.................................................(904) 737-8673 SweetWater Restoration.....................(904) 880-1919 ROOFING AAPCO Florida..........................................(800) 728-2690 AllWeather Contractors.......................(904) 781-7060 Champion Roofing...................................(904) 803-7804 Elite Remodeling Services, Inc...............(904) 657-8383 Oak Crest Roofing.....................................(913) 205-6849 Rescue Construction Solutions, Inc...........(919) 615-1759 SRG Roofing.............................................(904) 377-0866 SweetWater Restoration.....................(904) 880-1919 SECURE ON-LINE RENTAL PAY RentPaidOnline........................................(904) 599-2794 SECURITY, COURTESY OFFICER Arrow Security.........................................(904) 945-2769 S3 Security ..............................................(904) 449-6104 SIDING AAPCO Florida..........................................(800) 728-2690 AllWeather Contractors.......................(904) 781-7060 Lloyd’s Construction & Consulting, LLC ..(904) 683-4468 Rescue Construction Solutions, Inc...........(919) 615-1759 SIGNS, BANNERS & FLAGS Dimension Design....................................(904) 568-4201 Giglio Signs..............................................(904) 396-9046 STAFFING Apartner..................................................(904) 537-7494 BG Staffing ..............................................(904) 224-5000 Hire Alternatives......................................(904) 990-5151 MSB Resources.........................................(215) 661-8834 Career Strategies......................................(904) 757-3456 TOWING ASAP Towing & Storage Co., Inc.................(904) 771-7111 TELEPHONE SERVICES AT&T .......................................................(904) 679-2395 TRADESHOW EVENT SERVICES Cort Furniture Rental...............................(904) 396-9000 Dimension Design....................................(904) 568-4201 TRAINING / EDUCATION ForRent.com.............................................(904) 296-7171 TREE TRIMMING & REMOVAL Bold City Tree Service...............................(904) 285-1417 Davey Commercial Grounds Maintenance......(904) 768-8733 Rescue Construction Solutions, Inc...........(919) 615-1759 Roberts Tree Service, Inc..........................(904) 777-4793 Trimac Outdoor........................................(904) 589-8768

TURNKEY OPERATIONS AllWeather Contractors.......................(904) 781-7060 Career Strategies......................................(904) 757-3456 Carter & Associates of NE FL.....................(904) 730-7440 Creative Multi Care, Inc. .........................(904) 384-1047 Lloyd’s Construction & Consulting, LLC ..(904) 683-4468 MM Turnkey Services ...............................(904) 998-3608 Steve’s Painting & Maintenance...............(904) 332-6805 UTILITY SUBMETERING Minol USA................................................(972) 386-6611 NWP Services...........................................(678) 612-8094 VALET TRASH SERVICE Affinity Waste Solutions...........................(407) 808-0550 Invisible Waste Services...........................(407) 509-1293 Junk Shot App..........................................(813 )447-3608 River City Trash Valet LLC..........................(904) 535-6016 Skinner Waste Solutions ..........................(904) 239-7222 Tide Valet Waste, LLC................................(803) 216-0063 Valet Living.................................................(813) 248-1327 WASTE REMOVAL Advanced Disposal Services.....................(904) 783-7000 Affinity Waste Solutions.........................(404) 808-0550 Junk Shot App..........................................(813) 447-3608 Meridian Waste........................................(904) 994-7390 Skinner Waste Solutions ........................(904) 239-7222 Tide Valet Waste, LLC................................(803) 216-0063 Waste Management Inc. of Florida..........(904) 894-4516 WATER MITIGATION Aqua Restorations....................................(904) 683-6982 Baxter Restoration..................................(904) 662-0675 Belfor USA, Jacksonville...........................(904) 240-0082 PuroClean.................................................(904) 716-6716 Restore24.................................................(904) 737-8673 SweetWater Restoration.....................(904) 880-1919 WEB SITE DESIGN JOE Design, Inc.........................................(904) 501-9526 WINDOW CLEANING Window Gang..........................................(904) 262-7300

Please contact FCAA at 904-292-1345 to make any changes to your company information that appears in this Guide and may also appear online.

SUPPLIERS IN RED INDICATE OUR 2019 PREMIER SPONSORS


JANUARY / FEBRUARY 2019

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LEGAL OR NOT? by Brian Wolk, The Law Offices of Heist, Weisse & Wolk, PA

Last week one of our residents moved out of our apartment community after living in her unit for the past four years. She left mildew stains all over the bathroom shower and sink. Trash was scattered throughout the apartment, and the carpet which was present when she moved in has multiple stains due to her poodle. Our housekeeper charged us $220.00 when her normal charge is $125.00. It also cost us $650.00 to replace the carpet, and we usually change the carpeting out every five years. I made sure that we sent out our Notice of Intention to Impose Claim on Security Deposit in a timely fashion, and we charged the resident $870.00, our true cost to restore the apartment to its proper condition. Yesterday I received a nasty email from the resident’s attorney demanding return of the $870.00 within 7 days. I called the attorney, but she was not in, so I left a detailed message with her legal assistant explaining our reasoning. Do you think that we should return the $870.00 to the resident? Did we charge the correct amount for the damage to the apartment? The first mistake you made was picking up the phone and calling the resident’s attorney. You need to remember that the attorney works for the resident. You could end up jeopardizing your case if this case ends up in litigation, and you unwittingly divulge information to the resident’s attorney. Make sure that your attorney contacts the resident’s attorney. Next, the resident will usually not be held responsible for damages due to ordinary wear and tear. If the usual housekeeping charge is $125.00, then the resident should have only been charged $95.00, the amount above ordinary wear and tear. With respect to the carpet charge, if you end up replacing the carpet every five years as part of your normal practices, then you should not have charged the resident anything for the stains on the carpet, because the resident lived with the carpet for at least four years, and it appears that it was your normal time to replace the carpet anyway. In other words, the carpet’s value fully depreciated. I would urge you to return the deposit in order to avoid losing your case in court and exposing your company to a potentially significant attorney fee award.

Last month one of our residents failed to pay rent. He was served with a 3-day notice and then was sent to eviction. Today in the mail we received a copy of the answer filed in court this week by the resident’s attorney, who claimed that the rent was paid by the resident, and that the money orders were placed in our drop box located next to the management office. The resident’s attorney admits that the resident did not retain the receipts for the money orders. Our drop box is very similar to a mail slot, and there is a box on the floor below the slot. We have a sign posted which states that the drop box should only be used during non-business hours. Will we lose this case?

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LE NT PR

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FCAA GRADUATES CAS

(Certified Apartment Supplier)

Dallas David – HD Supply Danny Fusinatto – House Of Floors Catherine Povec – Sherwin-Williams

CAM

(Certified Apartment Manager)

Tory Bazemore – Sea Oats Kelly Campbell – Luxe at Bartram Park Yamese Cole – Villas at Dames Point Crossing Valerie Harkins – Harbor Group Management Amanda Hodges – Club at Danforth Emily Simrakovic – Avia St. Johns Jessica Zercher – Florida Club at Deerwood

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JANUARY Breakfast MEETING

RECAP

Jacksonville’s economy is still going strong with one of the nation’s top job growth rates and total household formation. Additionally, wage growth picked up significantly in 2018 and median income levels have grown faster than most Florida metros of late. This has, in part, fueled a multifamily market that is among the more fundamentally sound among the top 50 metros in the nation, as ranked by total market-rate inventory. Overall vacancies are currently at 6.9%, only 50 basis points above the lowest mark ever recorded by CoStar. Annual rent growth has been markedly up, with Jacksonville one of the top 5 rent growth metros in the nation. Sales volume was down somewhat last year from 2017’s record level, though still ranked among the top years in Jacksonville’s history. Prices are still increasing on a per unit basis and are at their cyclic high. Correspondingly, cap rates have also continued to compress, and yields are still attractive not just on a national basis but as compared against Florida peer metros.

MARKET FORECAST • • • • • • • •

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Job and Population Growth Among Highest in the Nation Unemployment Very Tight, Below National Average Wage Growth Among Best in Nation MF Construction Highest in Decades, Near Peak Rent Growth Cooling, Still Among Best in Nation Investment Pricing Rising, Caps Flattening SFH Construction Elevated, More Coming Home Ownership Represents Threat to MF Demand

JANUARY / FEBRUARY 2019

The one area to monitor is construction. Both multifamily and SFH are constructing at the highest levels in at least a decade, and also both among the highest levels per capita in the nation. Given the multifamily supply expected to deliver in 2019, expect vacancies to rise and some downward pressure on landlord ability to push rents. The amount of SFH underway is also a threat to MF demand, as low housing inventories have kept homes out of affordability for most renters over recent years.


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MEET

THE CHAIRS TRADESHOW COMMITTEE MEETINGS M ARCH 7 3 : 30PM A PRIL 4 3 : 30PM

M E L L I S A WE N G E R T R A D E S H O W C O M M I T T EE part of this particular committee. This event offers both the suppliers and properties the opportunity to see each other in a relaxed atmosphere, outside the office or place of business. Being a part of this committee allows you to share creative ideas, and watch them come to life, for an event that brings everyone together in the multi-family industry.

ME L L IS A WE N G E R What makes you passionate about volunteering for FCAA? My passion for volunteering comes out of my genuine interest in networking and interacting with others to solve problems. The First Coast Apartment Association is close to my heart because when I first moved to Jacksonville, 8 years ago, it was them who helped me meet fellow vendors and property friends. FCAA gave me the tools to be successful, and therefore helped me to become the salesperson I am today. Paying this forward is important to me.

What does your committee do? The Trade Show Committee helps organize one of the largest events of the year for FCAA. We are not only responsible for selling booth space, encouraging attendance, organizing the layout and coming up with a theme for the show; but it is also our responsibility to make sure the show is beneficial to both the apartment communities and to our supplier members.

Why should someone join your committee? The Trade Show is a major highlighted event, and it’s fun and beneficial to be a

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Why is your committee important for FCAA? The trade show committee is important to FCAA because it generates essential revenue for our business. The trade show itself puts many products and services in one location, so people in our industry can go to one place; to see and analyze what’s available in the market and what can make their businesses grow. The show offers the apartment industry a great opportunity for camaraderie and the creative exchange of ideas, which I also believe is essential to making our association great. It feels good to be a part of a committee that means so much to the association.

What are you looking forward to your committee accomplishing in 2019? I am looking forward to having the best trade show yet, in 2019. By “best”, I mean: The highest attended, the most interactive, the best feedback from both suppliers and community members and the most profitable for FCAA.

How can people get involved with your committee? For more information about joining the Trade Show Committee, please contact Melissa Wenger, from CoStar (Apts.com): Mwenger@costar.com, 994.778.5118


MEET

THE CHAIRS

CAM Y B E R MU D E Z N EXTGEN C OM M I T T E E What makes you passionate about volunteering for FCAA?

Why should someone join your committee?

How can people get involved with your committee?

This group has some amazing people from both the on-site and supplier sides. We all can share experiences as well as grow together in this industry.

Reach out to any of our members at any time. If you’re not sure if it is right for you, come join us for one meeting and ask any questions you might have. We also have a Next Gen page on Facebook to help with any questions you may have.

Why is your committee important for FCAA?

6:30PM

I’m looking forward to raising enough funds to begin offering Next Gen scholarships for designations. The committee is also working hard at developing opportunities for industry professionals can serve as mentors to our Next Gen members.

I

Next Gen Promotes the engagement of future industry leaders through professional connections, volunteering, and educational opportunities. This statement rings true to me. We are the Next Generation and we want to be sure to bring others up with us. We look up to the originators in the association but we want the new talent to not feel intimidated.

What are you looking forward to your committee accomplishing in 2019?

NEXTGEN COMMITTEE MEETING

What does your committee do?

C A MY B E R MU D E Z

FEBRUARY 18

When I was new in the industry, this association and its members were such a driving force and helped mold me into the person I am today. I see what it has done for my mentors, and I hope it can inspire a new member the way it has helped me!

The Next Gen is the Next Generation of our Industry. This is FCAA version of a young professionals committee, we are a little misunderstood, but we want to be the next leaders in the industry like those before us.

JANUARY / FEBRUARY 2019

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LEGAL OR NOT? by Brian Wolk, The Law Offices of Heist, Weisse & Wolk, PA

Continued from Page 22

The outcome of your case will probably turn on whether the judge believes the resident dropped off the money orders in your drop box, and to a lesser degree, the controls that you have in place with regard to the security of your drop box. Your attorney should request that the judge require the resident to produce receipts for the money orders. The resident’s attorney will attempt to convince the judge that your drop box was accessible to many people in your office. If the judge believes the money orders were deposited into your drop box, then the eviction request will likely be denied. You should review all procedures with regard to your drop box system, including security procedures, and evaluate how the drop box is emptied. We recommend phasing the drop box out as a way to pay. Keep in mind that many companies are eliminating their drop box access due to an increasing rash of thefts involving drop boxes.

We have two college students, age 20, living on our property with their parents who have been causing massive disturbances over the past three months. They have thrown garbage in our pool, play golf in our parking lot, and often use vulgar language when addressing neighboring residents. Many of our residents are non-renewing and moving elsewhere. I have talked to the parents of the young men at least five times over the past few months. They always deny that their children are causing any problems. Although there are no witnesses, we strongly suspect that these students are breaking into cars in the parking garage and vacant units. I am at my wits’ end! Can I require these residents to vacate?

From the outset, you should have served the residents with Seven-Day notices instead of only talking with them. You can chat with the residents until the end of time; however, you will not be moving any closer to starting an eviction action. Your talks with the residents have no real beneficial legal effect. If the offense is one that is curable, then the property manager should issue a Seven Day Notice to Cure. If the resident is still out of compliance after being served that type of notice, and rent has not been accepted, the resident should receive a Seven Day Notice of Termination. For more serious violations, such as felony criminal acts which occur on the premises, cure notices need not be issued, and the resident should instead be served with a Seven Day Termination Notice. Failure to timely deliver the proper legal notices only lengthens the process and adversely impacts your resident retention rate. With regard to the suspected criminal conduct in this case, make sure to contact the police immediately as soon as you become aware of the criminal activity.

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How do you measure up?

Includes regional data for all major job categories

AVAILABLE now

at faahq.org/research


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THE GAME OF PROPERTY MANAGEMENT

APR

IL 1 1, 2 0 1 9 Pre-paid Tickets FCAA Tradeshow

$10

Order Your Tickets On-line at fcaaonline.com

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Admission FCAA Tradeshow

of Event

THURSDAY, APRIL 11TH, 2019 5:30PM – 8:30PM 510 Fairgrounds Place Jacksonville, FL 32202

The annual FCAA tradeshow is a premier show that provides the opportunity for Associate Members to promote their goods and services to over 800+ Community Member attendees. This fun, yet professional, themed event features over 100+ booths that fill up the Jacksonville Fairgrounds with the sound of excitement! The FCAA trade show is our marquee event. Year after year it is the biggest Apartment industry networking event in North Florida. Join us and interact with colleagues and vendors.

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JANUARY / FEBRUARY 2019

$15

After April 5th Cash /Check/ Charge per person at the door. No invoicing after April Invoicing is only av 5th for this event ai purchase of 4 or m lable for the ore tickets.

We are unable to ensure delivery of your tickets after April 5th. They must be purchased and picked up at the FCAA office. For more information please contact FCAA at (904) 292-1345. Or email Taylor at taylor@fcaaonline.com

www.fcaaonline.com


PMC CHECKLIST PROPERTY MAINTENANCE CRAFTSMAN LICENSE

ALL PMC LICENSES EXPIRE ON SEPTEMBER 30TH, 2019 AND MUST BE RENEWED BEFORE THAT DATE.

ARE YOU A PMC LICENSE HOLDER? WHAT DO YOU NEED TO RENEW YOUR PMC LICENSE?

to the Return the license renewal paperwork City Of Jacksonville. the mail by August. in You should receive a renewal application a renewal application If you have not moved and do not receive of Jacksonville. please contact Gail Simon with the City

cksonville

Ja Pay your $50 renewal fee to the City of

edits Submit your 7 Continuing Education Cr to the City of Jacksonville. ses that satisfy the 7 CEC requirement.

FCAA provides All Day Maintenance clas – nance class between October 1st, 2017 nte mai day all an take or n take e hav you If matically submit proof of your 7 CEC’s September 30th, 2019 then we will auto directly to the City of Jacksonville. oming maintenance classes. Visit FCAAonline.com to see a list of upc

NEW THIS YEAR! There is now a $50 Late Fee for all license holders who do not complete their license renewal prior by 9/30/19. So save yourself some money and make sure that you complete your renewal prior to September 30th! JANUARY / FEBRUARY 2019

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APARTMENTS

The Sheriff’s Watch – Apartments program is a voluntary partnership between the Jacksonville Sheriff’s Office, property managers, owners, staff and residents. If you are a property manager or owner interested in learning more about this program please call the substation in your area to talk to a Coordinator. Zone 1 (Downtown / Springfield / Eastside): (904) 924-5361 Zone 2 (Arlington / Mayport): (904) 726-5100 Zone 3 (Southside / Mandarin / San Marco): (904) 538-9902 Zone 4 (Riverside / Avondale / Ortega / Westside): (904) 573-3165 Zone 5 (Northwest / New Town / Baldwin): (904) 470-8900 Zone 6 (Northside / San Mateo / Oceanway): (904) 696-4335 Jacksonville Sheriff’s Office 501 E. Bay Street, Jacksonville, FL 32202



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