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www.fcaaonline.com • March/April 2019
MA
INTENANCE
W IN N E R S ! Pages 8-10
FAA Legislative Conference Page 12
CIR CLE OF E XCE LLE NCE GATSBY GA LA M A Y 9 T H , 2 0 19 T H E
F L O R I D A
T H E A T R E
Page 11
Page 26
THE OFFICIAL NEWSLETTER OF THE FIRST COAST APARTMENT ASSOCIATION
PLUS…
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FAX 1.800.367.9038 info@evict.com
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OFFICERS APRIL HUDSON, President Milestone Management KEN FURTAW, President Elect WRH Realty Services, Inc. JODY MAYOR, Secretary/Treasurer Fort Family Investments SHANNON GREGORY, Past President WRH Realty Services, Inc. MELISSA WENGER, Assoc. Vice President Apartments.com
COMMUNITY DIRECTORS BRIAN CRON Mariner’s Village Apartments JULIA FURBER ResProp Management BETH LAKIN The Loree MICHELLE MURPHY MAA SHARON STEFFEN Mission Springs BRENDA SHERRILL 5 Thousand Town KATIE WRENN WRH Realty Services, Inc.
ASSOCIATE DIRECTORS HOLLY FOX All Pro Roofing & Consulting LLC JASON FROTTEN HD Supply DANNY FUSINATTO House of Floors DUSTIN HAWLEY RentPath KEN HILBERT Sherwin-Williams TERRI JEFFRIES Cutting Edge Carpet BEN ZEIGLER Sweetwater Restoration
MAINTENANCE LIAISON KRIS MILLERSCHONE Lakeside
NEXTGEN LIAISON CAMY BERMUDEZ Palm Bay Club Apartments
DIRECTORS EMERITUS DARLA ERDELYI Giglio Signs DALE PRITCHARD A Greener Image JOHN GRAY Restore24 JILL WRIGHT Villages of Baymeadows STEVE THOMAS Maintenance Supply Headquarters ERIN TRIAY JEFF JACKSON Sherwin-Williams BRIAN DAVIES WRH Realty Services, Inc. KELLIE JACKSON Milestone Management
FCAA STAFF LINDSEY McCLAIN Executive Vice President TAYLOR TUCKER Director of Special Events CORY LUSTER Director of Education and Membership
CoastLINES 6 8-10 11 12 14 17-20 22 23 24 25 26 32
Letter from the Executive Vice President Maintenance Mania Winners Circle of Excellence Gatsby Gala FAA Legislative Conference Maintenance Breakfast RECAP Industry Resource Guide Legal or Not? 2019 Premier Sponsors Meet the Chair FCAA Graduates Golden Plunger Award Recipient FCAA Committees
Advertisers: AllWeather Contractors 16 Arbor Contract Carpet 21 Avalon Heating & Air 15 Bluewater Environmental of Florida, Inc. 3 BG Multifamily 34 Cutting Edge Carpet 36 First Place Fitness 29 HD Supply 27 House of Floors 4 Industry Resource Guide 17-20 Law Offices of Heist, Weisse & Wolk, P.A. 2 Lloyd’s Construction & Consulting, LLC 7 Maintenance Supply Headquarters 31 Mitchell S. Ritchie Attorney at Law 34 NAA Click & Lease 31 Poolsure 35 Rotech Pest Services 29 Sheriff’s Watch - Apartments 34 Sherwin Williams 3
CONTENT
M A IN T E N A
NCE
W IN N ER S !
CIR CL E OF E XCE L L E NCE GATS BY GA L A MA Y 9 T H, 20 19 T H E
F L O R I D A
T H E A T R E
Calendar of Events! TRADE SHOW 2019 Winning in the Game of Property Management 4/11 MAINTENANCE BREAKFAST Summer Survival 4/16 FAIR HOUSING SEMINAR 4/23 EPA CERTIFICATION 4/25 SUPPLIER SUCCESS 5/8 CIRCLE OF EXCELLENCE AWARDS 5/9 LEASING 101 5/14 ALL DAY MAINTENANCE - RFP/Scope of Work and Electrical Maintenance & Repair 5/21 ALL DAY MAINTENANCE Safety and Plumbing 6/18 CPO (Certified Pool/Spa Operator) 6/19 MAINTENANCE BREAKFAST Preventative Maintenance 7/16 CAMT (Certificate for Apartment Maintenance Technician) Summer 2019 7/17 EPA CERTIFICATION 7/18
CoastLINES is published by the First Coast Apartment Association (FCAA) in the interest of all segments of the apartment industry. Copies of the newsletter are included free with each membership. Dues, contributions or gifts to the First Coast Apartment Association (FCAA) are not deductible as charitable contributions. For Federal Tax purposes however, such dues, contributions or gifts may be deductible under other sections of the Internal Revenue Code. Please consult your tax advisor. Opinions expressed are those of the authors and do not reflect the opinions of the publishers.
CoastLINES: The Official Publication of
The First Coast Apartment Association 9456 Philips Highway, Suite 4 Jacksonville, Florida 32256 Phone: (904) 292-1345 • Fax: (904) 292-1291 E-Mail: info@fcaaonline.com Website: www.fcaaonline.com Executive Vice President & Editor: Lindsey McClain MARCH / APRIL 2019
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A Letter from the Executive Vice President – Dear First Coast Apartment Association Membership, It has been my honor to be the Association Executive for the First Coast Apartment Association for the last few years. The FCAA team is thrilled to see your association moving in new and exciting ways! Under the guidance of the Board of Directors and our incredible committee volunteers there are some big changes coming that we believe will take this association to new heights. The strength of our association comes from our members and volunteers. We are a strong association because of you! The Board of Directors met for an all-day planning session on Friday, February 8th at Hammock Beach in Palm Coast to discuss challenges facing the association. Under the leadership of our new Board President April Hudson of Milestone Management, the board generously donated a full day of their time to dive into discussions about the future of your association. The board has some great ideas to continue moving your association forward. The Board is made up of a fantastic group of people representing all different parts of our association. We are so lucky to have them as our Association leaders. At the end of the planning day the Board Members and staff participated in a team building activity that had them rushing around the Hammock Beach resort to complete tasks on a photo scavenger hunt. No one can ever doubt the dedication of Board Member Jason Frotten; he volunteered to go down a water slide completely clothed to push his team into the first-place spot! We are looking forward to a great year and we are so lucky to have each and every one of you as a part of our fantastic organization. Sincerely,
Executive Vice President
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MARCH / APRIL 2019
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E C N A N E T N I MA
MAINTENANCE MANIA WINNERS! TOP 5 OVERALL WINNERS! 1st – Jimmy Garcia / Integra River Run 2nd – Jose Serrano / Ciel 3rd – Jonathan Monger / JTB apartments 4th – Jeff Masse / Pointe Parc at St. Johns 5th – Colin McMaster / Pointe Parc at St. Johns
AO SMITH WATER HEATER INSTALLATION WINNERS!
FLUIDMASTER DUO TOILET CONVERSION WINNERS!
SMART COMFORT A/C REPAIR WINNERS!
FRIGIDAIRE ICEMAKER INSTALLATION WINNERS!
1st – Jose Serrano / Ciel 2nd – Jimmy Garcia / Integra River Run 3rd – Chyanne Potter / St. Augustine at the Lake
1st – Jimmy Garcia / Integra River Run 2nd – Chris Polk / Brookwood Club 3rd – Colin McMaster / Pointe Parc at St. Johns
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MARCH / APRIL 2019
1st – Amanda The-Malvoisin / Spyglass 2nd – Jimmy Garcia / Integra River Run 3rd – Jeff Masse / Pointe Parc at St. Johns
1st – Jimmy Garcia / Integra River Run 2nd – Jose Serrano / Ciel 3rd – Jonathan Monger / JTB apartments
KIDDE FIRE & CARBON MONOXIDE SAFETY INSTALLATION WINNERS!
1st – Jimmy Garcia / Integra River Run 2nd – Jose Serrano / Ciel 3rd – Chyanne Potter / St. Augustine at the Lake
KEY CONTROL WINNERS!
1st – Jimmy Garcia / Integra River Run 2nd – Darnell Graham / The Club at Town Center 3rd – Emanuael Mills / St Johns Pointe
MASTERS CATEGORY WINNERS!
1st – Brian Bussjager / Sola South Lux 2nd – Brett Palecek / Arium Town Center 3rd – James Frangella / Cassie Gardens
OFFICE CATEGORY WINNER Jennifer Lytle / Sola South Lux
MOST CREATIVE RACE CAR WATER HEATER WINNERS!
1st – Jonathan Monger / JTB apartments 2nd – Jimmy Garcia / Integra River Run 3rd – Jeff Massepointe / Pointe Parc at St. Johns
RACE CAR WINNERS!
1st – James Frangella / Cassie Gardens 2nd – Brian Bussjager / Sola South Lux 3rd – Jimmy Garcia / Integra River Run
Isaac Mattei / The Park at Matera
BEST USE OF MAINTENANCE MATERIALS Chyanne Potter / St. Augustine at the Lake
ENTERTAINMENT PACKAGE WINNER! Brad Starr / The Four
MARCH / APRIL 2019
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SPONSORS 2019 N AT I O N A L S P O N S O R
ENT SER LL
C
IC
EX
MultiCare, Inc.
EL
ES
CE VI
EXC E
EVENT SPONSORS LE NT PR
A Creative Commitment
SUPPORTING SPONSORS
Career Strategies First Place Fitness Rapid Response Team Cutting Edge Carpet All Installation of Jax Oak Crest Roofing Apt Fire Extinguisher Service
BACKING SPONSOR
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MARCH / APRIL 2019
Apartner
S AVE THE D ATE
C I R CL E O F EXCE L L E N CE GATSBY GALA MA Y 9 TH, 2 0 19 T H E
F L O R I D A
T H E A T R E
ARE YOU THE BEE’S KNEES? Are you the Bee’s Knees at your job? Join us for the 2019 Circle of Excellence Gatsby Gala! This 1920’s inspired event is going to be a swanky good time!
COCKTAIL RECEPTION 6:30PM - 8:00PM AWARDS CEREMONY 8:00PM - 9:00PM
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MARCH / APRIL 2019
We hope to see you join us at the best little Gin Joint in town (The Florida Theater) to celebrate the best of the best in Jacksonville!
TICKET PRICE
$65–TICKET PRICE • $25–NOMINATION FEE
For more information visit our website at www.FCAAonline.com or call/text us at 904-292-1345 MARCH / APRIL 2019
11
FAA Legislative Conference Members of the First Coast Apartment Association traveled to Tallahassee February 4th - 6th to meet with members of our Florida Legislature. Our members were able to successfully meet with Senator Aaron Bean, Senator Travis Hutson, and Senator Tracie Davis’ office. In the House of Representatives our members met with the Representatives and offices of; Cord Byrd, Clay Yarborough, Tracie Davies, Kimberly Daniels, Wyman Duggan, Jason Fischer, Cyndi Stevenson, Travis Cummings, and Paul Renner. FCAA supported four key issues during our meetings with our lawmakers. Our members worked hard to make sure that our voice was heard in Tallahassee!
Reduce Emotional Support Animal Fraud and Abuse
Prohibit Mandatory Inclusionary Zoning
Issue: The Legislature should pass legislation to reduce instances of emotional support animal fraud and abuse.
Issue: Mandatory inclusionary zoning practices do more harm than good.
The Florida Apartment Association urges the legislature to pass legislation to reduce fraud and provide clarity regarding reasonable accommodation practices for emotional support animals. The apartment industry strongly supports the rights of individuals with disabilities to request reasonable accommodations. However, the abuse in the current system places an undue burden on property owners and undermines the intent of the Fair Housing Act.
The Florida Apartment Association urges the Legislature to pass legislation that prevents local governments from mandating inclusionary zoning and encourages local governments to pursue marketbased incentives to address affordable housing. Mandatory inclusionary zoning policies stifle the development of new apartment communities and thereby exacerbate the rising demand for apartment homes. As a result of the rising demand and the reduction in supply caused by mandatory inclusionary zoning, the cost of housing for all Floridians will rise. In addition, these policies threaten the 47,000 jobs created by the Florida apartment industry and the $44.8 billion the industry contributes to the state’s economy annually.* *State data derived from www.WeAreApartments.org/data/state/Florida.
Members of FCAA met with Representative Paul Renner of District 24. The FCAA delegation met with Senator Aaron Bean of District 4 to discuss issues facing our industry.
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MARCH / APRIL 2019
FCAA met Representative Travis Cummings of District 18 to discuss issues facing our industry.
Protect the Sadowski Affordable Housing Trust Fund Issue: Use all Sadowski Affordable Housing funds for Florida housing programs. The Florida Apartment Association urges the Legislature to use all of the Housing Trust Fund monies exclusively for Florida’s housing programs and to pass Senate Bill 70, which will prevent the Legislature from diverting any cash balances in the Housing Trust Fund for other purposes within the state budget. Sadowski funds are highly leveraged with private sector loans and equity, which provide $4 to $6 for every dollar of state funding. As a result, Sadowski funds have a powerful economic impact in the State of Florida. In addition, the appropriation of the estimated $314.08 million* in the state and local housing trust funds in fiscal year 2019-2020 into Florida’s Housing programs would create 30,000 jobs and $5 billion in positive economic impact in Florida.
Members of the FCAA delegation met with Representative Sam Killebrew of District 41, and were able to help him understand how rampant Emotional Support Animal abuse is in the State of Florida. He is now sponsoring that bill in the House of Representatives.
Clarify the Impact Fee Process Issue: The Legislature should pass Senate Bill 144 to clarify the impact fee collection process. The Florida Apartment Association urges the Legislature to pass Senate Bill 144 to provide necessary clarity regarding the impact fee collection process. The inconsistency in the current impact fee system is problematic and burdensome for multifamily housing developers with projects across multiple jurisdictions. Similarly, the practice of using impact fee revenue to fund existing debt or noncapital projects raises costs for multifamily housing developers and thereby the cost of housing for all Floridians.
*Estimate based upon documentary stamp projection from 2019 Revenue Estimating Conference.
Members of the First Coast Apartment Association traveled to Tallahassee to represent the apartment industry. MARCH / APRIL 2019
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MAINTENANCE
Breakfast
P A C E R
A jaw dropping 60 maintenance professionals attended our Sold Out First Quarter Maintenance Breakfast. Energizing presentations covered how to deal with difficult people in everyday and out of the ordinary situations. Attendees walked away with a few pointers on how to approach difficult situations from coworkers and residents. A special thank you to Mr. Sparky who sponsored and amazing Breakfast. Registration is open for upcoming Maintenance events including training required to maintain your PMC License. www.fcaaonline/events
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MARCH / APRIL 2019
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. The Official Resource Guide of the First Coast Apartment Association www.fcaaonline.com
facebook.com/FirstCoastApartment Association
twitter.com/fcaaonline
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MARCH / APRIL 2019
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INDUSTRY ACCESS CONTROL GATES Access Control Systems ...........................(904) 570-1695 ADVERTISING AGENCY mbpr .......................................................(904) 424-6641 JOE Design, Inc.........................................(904) 501-9526 ADVERTISING Apartments.com.....................................(904) 778-5118 ForRent.com.............................................(904) 296-7171 JOE Design, Inc.........................................(904) 501-9526 RentJax.com...................................................(904) 701-0302 RentPath..................................................... (904) 262-0863 Zillow Rental Network................................ (541) 350-3620 AD TRACKING Apartment List......................................(985) 640-7703 ForRent.com.............................................(904) 296-7171 AIR CONDITIONING CONTRACTORS AllWeather Contractors.......................(904) 781-7060 Avalon Heating and Air............................(904) 245-1818 InVent, Inc................................................(904) 228-2263 AIR CONDITIONING EQUIPMENT AllWeather Contractors.......................(904) 781-7060 Avalon Heating and Air............................(904) 245-1818 ARD Distributors, Inc................................(800) 654-7721 Chadwell Supply, Inc................................... (888) 341-2423 HD Supply....................................................... (800) 431-3000 InVent, Inc................................................(904) 228-2263 Lloyd’s Heating and Air............................(904) 683-4468 Maintenance Supply Headquarters..........(866) 630-6747 Marcone Supply.......................................(314) 241-1946 Rapco Supply...........................................(407) 933-4102 Wilmar Supply.........................................(800) 345-3000 AIR FRESHENER Fresh Aire.................................................(904) 204-9004 ALARM SYSTEMS Agent Fire LLC..........................................(904) 687-3876 Village Key and Alarm..............................(904) 671-4944 ANSWERING SERVICE/ON HOLD MESSAGING Audio Images...........................................(904) 247-8600 APARTMENT LOCATORS Apartments.com.....................................(904) 778-5118 ApartmentData.com................................(713) 320-6650 ForRent.com.............................................(904) 296-7171 RentJax.com...................................................(904) 701-0302 RentPath..................................................... (904) 262-0863 APPLIANCES ARD Distributors, Inc................................(800) 654-7721 Chadwell Supply, Inc................................(888) 341-2423 HD Supply....................................................... (800) 431-3000 Maintenance Supply Headquarters..........(866) 630-6747 Wilmar Supply.........................................(800) 345-3000 APPLIANCE PARTS Chadwell Supply, Inc................................(888) 341-2423 Fox Appliance Parts..................................(404) 363-3313 HD Supply....................................................... (800) 431-3000 Maintenance Supply Headquarters..........(866) 630-6747 Marcone Supply.......................................(314) 241-1946 Rapco Supply...........................................(407) 933-4102 AQUATIC MAINTENANCE BlueWater Environmental of FL...............(904) 880-1817 BANKING SERVICES Colliers International Northeast Florida ..(904) 861-1101
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MARCH / APRIL 2019
RESOURCE
GUIDE
BATH & KITCHEN REFINISHING/REPAIRS Carter & Associates of NE FL.....................(904) 730-7440 Creative Multi Care, Inc. .........................(904) 384-1047 Lloyd’s Construction & Consulting, LLC ..(904) 683-4468 Restore24.................................................(904) 737-8673 Steve’s Painting & Maintenance................. (904) 332-6805 BIOHAZARD WASTE CLEANUP Baxter Restoration.................................(904) 662-0675 Bio-One....................................................(904) 910-8588 PuroClean.................................................(904) 716-6716 BROKERAGE Colliers International Northeast Florida...(904) 861-1101 SVN Alliance.............................................(904) 834-9809 CABINETS AllWeather Contractors.......................(904) 781-7060 Chadwell Supply, Inc................................(888) 341-2423 HD Supply....................................................... (800) 431-3000 Maintenance Supply Headquarters..........(866) 630-6747 Oxley Cabinet Warehouse Inc...................(904) 981-3011 Steve’s Painting & Maintenance................. (904) 332-6805 CARPET CLEANING, DYEING, RESTORATION Aqua Restorations....................................(904) 683-6982 Baxter Restoration...................................(904) 662-0675 Creative Multi Care, Inc. .........................(904) 384-1047 MM Turnkey Services ...............................(904) 998-3608 Precision Cleaning Services .....................(904) 440-5718 Restore24.................................................(904) 737-8673 Steve’s Painting & Maintenance................. (904) 332-6805 CEILING FANS Chadwell Supply, Inc................................(888) 341-2423 HD Supply....................................................... (800) 431-3000 Maintenance Supply Headquarters..........(866) 630-6747 Wilmar Supply.........................................(800) 345-3000 CERAMIC TILES AllWeather Contractors.......................(904) 781-7060 Lloyd’s Construction & Consulting, LLC ..(904) 683-4468 Rolland Reash Plumbing..........................(904) 260-7059 Steve’s Painting & Maintenance................. (904) 332-6805 CLEANING SERVICE AllWeather Contractors.......................(904) 781-7060 Career Strategies........................................ (904) 757-3456 Jax Busy Bee............................................(904) 510-3694 Jean’s Clean Team ....................................(904) 463-5704 Precision Cleaning Services ...................(904) 440-5718 Restore24.................................................(904) 737-8673 Steri-Clean...............................................(888) 577-7206 COLLECTIONS NCC Business Services..............................(904) 733-3033 Professional Debt Mediation....................(904) 398-0286 COMMUNICATIONS TextBox ...................................................(850) 205-1111 CONCIERGE SERVICE Career Strategies........................................ (904) 757-3456 Slingshot Life...........................................(251) 406-9257 CONCRETE REPAIRS AllWeather Contractors.......................(904) 781-7060 Lloyd’s Construction & Consulting, LLC ..(904) 683-4468 Rescue Construction Solutions, Inc...........(919) 615-1759 SweetWater Restoration.....................(904) 880-1919 COUNTERTOPS AllWeather Contractors.......................(904) 781-7060 Lloyd’s Construction & Consulting, LLC ..(904) 683-4468 Oxley Cabinet Warehouse Inc...................(904) 693-5554 Steve’s Painting & Maintenance................. (904) 332-6805
CREDIT CARD PROCESSING Three Rivers Consulting Inc. ....................(855) 677-4048 DESIGN/GRAPHICS Dimension Design....................................(904) 568-4201 JOE Design, Inc.........................................(904) 501-9526 DEODORIZING SERVICES Fresh Aire.................................................(904) 204-9004 Steri-Clean...............................................(888) 577-7206 DISC JOCKEY DJ Mario Entertainment...........................(904) 655-2518 DOG PARKS ET&T Distributors.....................................(888) 642-2226 Rescue Construction Solutions, Inc...........(919) 615-1759 DRY WALL REPAIR 5 Points Construction...............................(904) 755-7575 All Installation of Jax, Inc.........................(904) 514-8750 AllWeather Contractors.......................(904) 781-7060 Carter & Associates of NE FL.....................(904) 730-7440 Creative Multi Care, Inc. .....................(904) 384-1047 Lloyd’s Construction & Consulting, LLC ..................... (904) 683-4468 Restore24.................................................(904) 737-8673 Rolland Reash Plumbing.....................(904) 260-7059 Steve’s Painting & Maintenance...............(904) 332-6805 SweetWater Restoration.....................(904) 880-1919 DRYER VENT CLEANING Restore24.................................................(904) 737-8673 Window Gang..........................................(904) 262-7300 ELECTRICAL CONTRACTORS AllWeather Contractors.......................(904) 781-7060 Lloyd’s Construction & Consulting, LLC ..................... (904) 683-4468 EMERGENCY RESPONSE Baxter Restoration...............................(904) 662-0675 PuroClean.................................................(904) 716-6716 Restore24 ................................................(904) 737-8673 Steri-Clean...............................................(888) 577-7206 EVICTION SERVICES Click Notices.............................................(443) 878-1500 Dale G. Westling, Sr., P.A...........................(904) 356-2341 Junk Shot App..........................................(813) 447-3608 Law Offices of Heist, Weisse & Wolk.........(800) 253-8428 Mitchell Ritchie........................................(904) 387-6100 EXPENSE MANAGEMENT Cass Information Systems........................(314) 506-5756 FENCING/STAIR/RAIL INSTALLATION & REPAIR AllWeather Contractors.......................(904) 781-7060 Lloyd’s Construction & Consulting, LLC ..................... (904) 683-4468 Rescue Construction Solutions, Inc...........(919) 615-1759 FIBER CEMENT SIDING Lloyd’s Construction & Consulting, LLC ..................... (904) 683-4468 FINANCING Brooks Empire..........................................(904) 469-9401 Trillium Capital Resources........................(903) 329-7266 FIRE & SAFETY EQUIPMENT Agent Fire LLC..........................................(904) 687-3876 Apartment Fire Extinguisher Service........(904) 398-2030 Cintas Fire Protection...............................(904) 562-7000 Cox Fire Protection...................................(904) 781-8227 Pye-Barker Fire & Safety, Inc. ..................(904) 553-4222 Wayne Automatic Fire Sprinklers.............(904) 268-3030
SUPPLIERS IN RED INDICATE OUR 2019 PREMIER SPONSORS
INDUSTRY FIRE RESTORATION AllWeather Contractors.......................(904) 781-7060 Belfor USA, Jacksonville...........................(904) 240-0082 Lloyd’s Construction & Consulting, LLC ..(904) 683-4468 Restore24 ................................................(904) 737-8673 Steve’s Painting & Maintenance...............(904) 332-6805 SweetWater Restoration.....................(904) 880-1919 FITNESS & EXERCISE EQUIPMENT Advantage Sport & Fitness, Inc................(904) 437-6343 First Place Fitness Equipment...................(904) 998-0738 Fitness Pro ...............................................(850) 523-8882 SOFITCO....................................................(850) 259-5946 FLOORING Arbor Contract Carpet............................(904) 781-2003 Cutting Edge Carpet.................................(904) 475-9300 Expressions Carpet and Flooring.........(904) 739-2885 House of Floors.....................................(904) 262-6989 Lifestyle Flooring...................................(877) 383-1062 Lloyd’s Construction & Consulting, LLC ..(904) 683-4468 Mohawk Industries..................................(321) 287-3572 Redi Carpet..............................................(904) 781-4300 Sherwin Williams.................................(904) 448-8109 Southeast Floors .....................................(407) 888-8008 FOUNTAINS BlueWater Environmental of FL...............(904) 880-1817 FURNITURE Cort Furniture Rental.............................(904) 396-9000 Vector Travel.............................................(904) 426-9306 GENERAL CONTRACTORS AAPCO Florida..........................................(800) 728-2690 AllWeather Contractors.......................(904) 781-7060 Baxter Restoration................................(904) 662-0675 FSI Construction.......................................(904) 703-3762 Lloyd’s Construction & Consulting, LLC ..(904) 683-4468 PuroClean.................................................(904) 716-6716 Rescue Construction Solutions, Inc...........(919) 615-1759 Restore24.................................................(904) 737-8673 Steri-Clean...............................................(888) 577-7206 SweetWater Restoration.....................(904) 880-1919 GOLF CARTS National Carts.........................................(800) 803-8420 GUTTER INSTALLATION AND SERVICES AAPCO Florida..........................................(800) 728-2690 AllWeather Contractors.......................(904) 781-7060 Lloyd’s Construction & Consulting, LLC ..(904) 683-4468 Rescue Construction Solutions, Inc...........(919) 615-1759 Window Gang..........................................(904) 262-7300 HOARDING SERVICES Bio-One....................................................(904) 910-8588 Junk Shot App..........................................(813 )447-3608 Steri-Clean...............................................(888) 577-7206 HOUSEWARES Cort Furniture Rental..............................(904) 396-9000 INSURANCE Brown & Brown Insurance.......................(904) 565-8304 Fitzpatrick Insurance Solutions LLC..........(512) 289-8662 Hunt Insurance Group, LLC.......................(850) 241-7030 Liberty National.......................................(850) 661-0494 Roderick Crabbe Insurance, Inc................(904) 215-2121 INTERNET SERVICES Apartments.com..............................................(904) 778-5118 AT&T .......................................................(904) 679-2395 ForRent.com.............................................(904) 296-7171 RentPath..................................................... (904) 262-0863
RESOURCE
IRRIGATION Trimac Outdoor........................................(904) 589-8768 IT SERVICES / TECH SUPPORT NetTech Consultants.................................(904)992-6970 JANITORIAL SUPPLIES Chadwell Supply, Inc................................(888) 341-2423 Fresh Aire.................................................(904) 204-9004 HD Supply....................................................... (800) 431-3000 Maintenance Supply Headquarters..........(866) 630-6747 Wilmar Supply.........................................(800) 345-3000 JOB LISTINGS Career Strategies......................................(904) 757-3456 LAKE MAINTENANCE BlueWater Environmental of FL...............(904) 880-1817 LANDSCAPE MAINTENANCE Ameriscapes Landscape Management.......(443) 878-1500 Bright View................................................(904) 292-0716 Core Outdoor, Inc .......................................(904) 215-6866 Davey Commercial Grounds Maintenance......(904) 768-8733 Landscape Professionals..........................(904) 880-6165 Landscapes USA.......................................(386) 209-8974 Mulch Masters, LLC ..................................(904) 727-1100 TLC Total Lawn Care..................................(904) 699-0046 Trimac Outdoor........................................(904) 589-8768 Yellowstone Landscape............................(904) 268.2626 LAUNDRY SERVICE & EQUIPMENT CSC Service Works....................................(321) 696-1241 Southeastern Laundry .............................(904) 524-0088 Washco Laundry Equipment....................(904) 724-2622 LEAD REMOVAL Assist2build Inc........................................(904) 826-9265 LEAK DETECTION American Leak Detection.........................(904) 519-5700 Atlantic Pipe Services...............................(407) 792-1360 Lloyd’s Construction & Consulting, LLC ..(904) 683-4468 LEGAL SERVICES Click Notices.............................................(443) 878-1500 Dale G. Westling, Sr., P.A...........................(904) 356-2341 Fraser & Moloney.....................................(904) 622-8897 Law Offices of Heist, Weisse & Wolk.........(800) 253-8428
Lippes, Mathias, Wexler, Friedman LLP....(904) 374-9430 Mitchell S. Ritchie, PA..............................(904) 387-6100 LIFT STATION Consolidated Utilities ..............................(904) 249-8080 LIGHTING & LIGHTING SUPPLIES Chadwell Supply, Inc................................(888) 341-2423 HD Supply....................................................... (800) 431-3000 Maintenance Supply Headquarters..........(866) 630-6747 Wilmar Supply.........................................(800) 345-3000 LOCKSMITHS The Flying Locksmiths .............................(904) 512-0699 Village Key and Alarm..............................(904) 671-4944 LODGING/MEETING FACILITY Four Points by Sheraton...........................(904) 562-4920 Sherton of Jacksonville............................(904) 564-4772 MAINTENANCE SUPPLIES Chadwell Supply, Inc................................(888) 341-2423 HD Supply....................................................... (800) 431-3000 Maintenance Supply Headquarters..........(866) 630-6747 Marcone Supply.......................................(341) 241-1946 Rapco Supply...........................................(407) 933-4102 Wilmar Supply.........................................(800) 345-3000
SUPPLIERS IN RED INDICATE OUR 2019 PREMIER SPONSORS
GUIDE
MARKETING ApartmentData.com................................(713) 320-6650 ForRent.com.............................................(904) 296-7171 Gotcha Marketing....................................(888) 499-2212 JOE Design, Inc.........................................(904) 501-9526 mbpr .......................................................(904) 424-6641 RentPath..................................................(904) 262-0863 Vector Travel.............................................(904) 426-9306 MARKETING & TEXT SERVICES TextBox ...................................................(850) 205-1111 MOLD REMEDIATION Baxter Restoration.................................(904) 662-0675 Belfor USA, Jacksonville...........................(904) 240-0082 Lloyd’s Construction & Consulting, LLC ..(904) 683-4468 PuroClean.................................................(904) 716-6716 Restore24 ................................................(904) 737-8673 SweetWater Restoration.....................(904) 880-1919 MOSQUITO CONTROL BlueWater Environmental of FL...............(904) 880-1817 MULTI-FAMILY LOCKERS Luxer One-DSS.........................................(904) 504.3803 ODOR ELIMINATION Restore24.................................................(904) 737-8673 PAINT SUPPLIES Ace Painting ............................................(904) 714-3717 PPG Paints..............................................(904) 737-6474 Sherwin Williams.................................(904) 448-8109 PAINTING CONTRACTORS AAPCO Florida..........................................(800) 728-2690 Ace Painting ............................................(904) 714-3717 All Installation of Jax, Inc.........................(904) 514-8750 AllWeather Contractors.......................(904) 781-7060 Assist2build Inc........................................(904) 826-9265 Capitol City Painting.................................(850) 210-7230 Carter & Associates of NE FL.....................(904) 730-7440 Creative Multi Care, Inc. .........................(904) 384-1047 Lloyd’s Construction & Consulting, LLC ..(904) 683-4468 MM Turnkey Services ...............................(904) 998-3608 Performance Painting Contractors Inc......(904) 641-4821 Precision Cleaning Services .....................(904) 440-5718 Rescue Construction Solutions, Inc...........(919) 615-1759 Steve’s Painting & Maintenance...............(904) 332-6805 SweetWater Restoration.....................(904) 880-1919 PARKING LOT MAINTENANCE Duval Asphalt...........................................(904) 296-2020 Lloyd’s Construction & Consulting, LLC ..(904) 683-4468 Rescue Construction Solutions, Inc...........(919) 615-1759 PET WASTE STATIONS ET&T Distributors.....................................(888) 642-2226 Junk Shot App..........................................(813 )447-3608 PEST CONTROL/TERMITES A Greener Image.....................................(904) 739-8090 A.R.T Pest Control.....................................(888) 926-6488 DM Koehn Landscaping...........................(904) 716-0683 Massey Services Inc..................................(800) 881-8861 Rotech Pest Services................................(904) 485-0903 Terminix...................................................(904) 945-4788 Zenpura Pest Solutions............................(904) 257-0090 PHOTOGRAPHY Art & Alex Photography...........................(904) 273-4442 MARCH / APRIL 2019
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INDUSTRY PLAYGROUNDS ET&T Distributors.....................................(888) 642-2226 PLUMBERS AllWeather Contractors.......................(904) 781-7060 Atlantic Pipe Services...............................(407) 792-1360 Consolidated Utilities ..............................(904) 249-8080 Lloyd’s Construction & Consulting, LLC ..(904) 683-4468 Rolland Reash Plumbing........................(904) 260-7059 Roto-Rooter...........................................(904) 354-7321 POOL & PATIO FURNITURE Admiral Outdoor Furniture.......................(800) 999-2589 ET&T Distributors.....................................(888) 642-2226 Horizon Casual, Inc...................................(866) 657-8731 Taylor & Associates Pool and Patio Furniture, Inc. ...............................................................(855) 734-3580 POOL SERVICE, REPAIRS & RENOVATIONS ASP of Jax America’s Swimming Pool Co. .(904) 710-4204 Henderson Pool Services, Inc. ..................(904) 241-7665 Pool Care Pros..........................................(904) 334-0124 Poolsure...................................................(800) 858-7665 Rolland Reash Plumbing........................(904) 260-7059 BAP Pools.................................................(904) 614-1879 POOL SUPPLIES Chadwell Supply, Inc................................(888) 341-2423 Henderson Pool Services, Inc. ..................(904) 241-7665 HD Supply....................................................... (800) 431-3000 Maintenance Supply Headquarters..........(866) 630-6747 Pool Care Pros..........................................(904) 334-0124 Poolsure...................................................(800) 858-7665 PRESSURE WASHING AAPCO Florida..........................................(800) 728-2690 AllWeather Contractors.......................(904) 781-7060 American Softwash..................................(386) 761-2987 Lloyd’s Construction & Consulting, LLC ..(904) 683-4468 Rescue Construction Solutions, Inc...........(919) 615-1759 Window Gang..........................................(904) 262-7300 Window Washing & Pressure Washing.....(904) 885-7840 PRINTING JOE Design, Inc.........................................(904) 501-9526 PUBLIC RELATIONS mbpr .......................................................(904) 424-6641 PUMPS AllWeather Contractors.......................(904) 781-7060 Rolland Reash Plumbing .........................(904) 260-7059 Weeks Utility Service, Inc.........................(904) 726-5869 REALTOR SERVICES Florida Homes Realty & Mortgage ..........(904) 732-7053 RECRUITMENT, JOB LISTINGS Career Strategies......................................(904) 757-3456 Hire Alternatives-Jacksonville..................(904) 990.5151 MSB Resources.........................................(215) 661-8834 RECYCLING City Recycling Group ...............................(866) 732-5559 Conex Recycling.......................................(866) 879-2663 River City Trash Valet LLC..........................(904) 535-6016 Waste Management.................................(904) 370-1907
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RPaul Davis E Restoration S Oof North UFlorida R...(904) C 739-6047 E GUIDE RENOVATIONS AAPCO Florida..........................................(800) 728-2690 AllWeather Contractors.......................(904) 781-7060 Junk Shot App..........................................(813) 447-3608 Lloyd’s Construction & Consulting, LLC ..(904) 683-4468 Rescue Construction Solutions, Inc...........(919) 615-1759 Restore24.................................................(904) 737-8673 SweetWater Restoration.....................(904) 880-1919 RENTAL RELOCATION Apartment Condo & Home Selector.........(904) 739-6683 Apartments.com.....................................(904) 778-5118 ForRent.com.............................................(904) 296-7171 RentPath..................................................(904) 262-0863 Vector Travel.............................................(904) 426-9306 RESTORATION/REHAB AllWeather Contractors.......................(904) 781-7060 Aqua Restorations....................................(904) 683-6982 AAPCO Florida..........................................(800) 728-2690 Belfor USA, Jacksonville...........................(904) 240-0082 Elite Remodeling Services, Inc.................(904) 657-8383 Junk Shot App..........................................(813) 447-3608 Lloyd’s Construction & Consulting, LLC ..(904) 683-4468 Restore24.................................................(904) 737-8673 SweetWater Restoration.....................(904) 880-1919 ROOFING AAPCO Florida..........................................(800) 728-2690 All Pro Roofing & Consulting LLC ...........(904) 337-1082 AllWeather Contractors.......................(904) 781-7060 Assist2build Inc........................................(904) 826-9265 Champion Roofing...................................(904) 803-7804 Elite Remodeling Services, Inc...............(904) 657-8383 Oak Crest Roofing.....................................(913) 205-6849 Rescue Construction Solutions, Inc...........(919) 615-1759 SRG Roofing.............................................(904) 377-0866 SweetWater Restoration.....................(904) 880-1919 SECURE ON-LINE RENTAL PAY RentPaidOnline........................................(904) 599-2794 SECURITY, COURTESY OFFICER Arrow Security.........................................(904) 945-2769 S3 Security ..............................................(904) 449-6104 SIDING AAPCO Florida..........................................(800) 728-2690 AllWeather Contractors.......................(904) 781-7060 Assist2build Inc........................................(904) 826-9265 Lloyd’s Construction & Consulting, LLC ..(904) 683-4468 Rescue Construction Solutions, Inc...........(919) 615-1759 SIGNS, BANNERS & FLAGS Dimension Design....................................(904) 568-4201 Giglio Signs..............................................(904) 396-9046 STAFFING Apartner..................................................(904) 537-7494 BG Staffing ..............................................(904) 224-5000 Hire Alternatives......................................(904) 990-5151 MSB Resources.........................................(215) 661-8834 Career Strategies......................................(904) 757-3456 TOWING ASAP Towing & Storage Co., Inc.................(904) 771-7111 TELEPHONE SERVICES AT&T .......................................................(904) 679-2395
TRADESHOW EVENT SERVICES Cort Furniture Rental...............................(904) 396-9000 Dimension Design....................................(904) 568-4201 TRAINING / EDUCATION ForRent.com.............................................(904) 296-7171 TREE TRIMMING & REMOVAL Bold City Tree Service...............................(904) 285-1417 Bright View................................................(904) 292-0716 Davey Commercial Grounds Maintenance......(904) 768-8733 Rescue Construction Solutions, Inc...........(919) 615-1759 Roberts Tree Service, Inc..........................(904) 777-4793 Trimac Outdoor........................................(904) 589-8768 TURNKEY OPERATIONS AllWeather Contractors.......................(904) 781-7060 Career Strategies......................................(904) 757-3456 Carter & Associates of NE FL.....................(904) 730-7440 Creative Multi Care, Inc. .........................(904) 384-1047 Lloyd’s Construction & Consulting, LLC ..(904) 683-4468 MM Turnkey Services ...............................(904) 998-3608 Steve’s Painting & Maintenance...............(904) 332-6805 UTILITY SUBMETERING Minol USA................................................(972) 386-6611 Multifamily Utility Company....................(404) 201-3975 NWP Services...........................................(678) 612-8094 VALET TRASH SERVICE Affinity Waste Solutions...........................(407) 808-0550 Junk Shot App..........................................(813 )447-3608 River City Trash Valet LLC..........................(904) 535-6016 Skinner Waste Solutions ..........................(904) 239-7222 Tide Valet Waste, LLC................................(803) 216-0063 Valet Living.................................................(813) 248-1327 WASTE REMOVAL Advanced Disposal Services.....................(904) 783-7000 Affinity Waste Solutions.........................(404) 808-0550 Junk Shot App..........................................(813) 447-3608 Meridian Waste........................................(904) 994-7390 Skinner Waste Solutions ........................(904) 239-7222 Tide Valet Waste, LLC................................(803) 216-0063 Waste Management Inc. of Florida..........(904) 894-4516 WATER MITIGATION Aqua Restorations....................................(904) 683-6982 Baxter Restoration..................................(904) 662-0675 Belfor USA, Jacksonville...........................(904) 240-0082 PuroClean.................................................(904) 716-6716 Restore24.................................................(904) 737-8673 SweetWater Restoration.....................(904) 880-1919 WEB SITE DESIGN JOE Design, Inc.........................................(904) 501-9526 WINDOW CLEANING Window Gang..........................................(904) 262-7300
SUPPLIERS IN RED INDICATE OUR 2019 PREMIER SPONSORS
MARCH / APRIL 2019
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LEGAL OR NOT? by Brian Wolk, The Law Offices of Heist, Weisse & Wolk, PA
In January we filed an eviction, and the resident filed an answer requesting that our case be dismissed. Her only defense to the eviction is that she has a receipt from our assistant community manager which says, “January Rent”. The resident had not paid December rent and came in first thing in the morning on January 2 and gave the assistant community manager a check telling her it was for January rent. The following day, I posted the payment to December, and the computer then displayed a balance due for January rent plus some late fees. We then prepared a 3-day notice and served it to the resident, as her January rent was late on the 4th according to our lease. The 3-day notice referenced, “January rent $995.00”. This resident attached to her answer to the eviction complaint the receipt our assistant community manager provided her, and she has not deposited any money into the registry. She also is taking the position we cannot evict her for nonpayment of January rent because of the above mentioned rent payment receipt. We feel like we are being ripped off. Will this devious resident win in court?
There is a substantial risk that you may lose the eviction case based on the receipt which was given to the resident by the assistant community manager, particularly in conjunction with the way rent was demanded on the 3-day notice. An experienced eviction attorney will argue that a month’s rent was due and owing when the 3-day notice was served, but the inaccurate receipt will be a major problem for you, perhaps even a fatal one. You cannot evict a resident for not paying January rent, if the resident in fact paid January rent, and the receipt indicates this clearly in writing, even though both you and the resident know this is not in any way the whole story. Unfortunately, errors like this often lead to a judge denying an eviction. In the future, you should limit extra details like this on the receipt and your 3-day notices. Simply listing on the receipt that $995.00 was accepted would have been sufficient. By getting specific, it creates the opportunity for mistakes, which now your resident is trying to exploit. It is also important to write the receipt out clearly and spell out the amount received and the check or money order number, and the manner in which payment was received. Residents have been known to forge receipts, and occasionally the receipt in the resident’s possession is the only one in existence. Always use a receipt book for which a numbered carbon copy can be retained. I am the manager of a conventional apartment community. Our resident Judy walked into our management office and handed us a “Temporary Injunction for Protection against Repeat Violence”. It stated that Judy’s roommate, Ken, the other resident listed on the lease, is not to have any contact with Judy and is to stay at least 500 feet away from her, her car, and her home at all times, or be subject to arrest. Judy told us that Ken’s conduct has caused her to sustain significant physical injury, and he continues to threaten her, forcing her to attend court and obtain the injunction, as she was terrorized and in fear for her life. As a result, Judy requested that we change the locks on the apartment to deny Ken access. We are not sure if we should grant that request. Also, if we change the locks, and Ken enters the management office asking for a key to the apartment home, should we hand it to him?
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Continued on Page 30
ENT SER LL
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MultiCare, Inc.
EL
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2019 PREMIER SPONSORS
LE NT PR
A Creative Commitment
MARCH / APRIL 2019
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MEET
THE CHAIR LAU R A H U L S E Y
SPECIAL EVENTS COMMITTEE CHAIR What makes you passionate about volunteering for FCAA?
SPECIAL EVENTS COMMITTEE MEETINGS A PRIL 15 1 2: 30PM M AY 20 1 2: 30PM J UN E 17 1 2: 30PM
I have been involved with FCAA for over 15 years and I feel it is very important to volunteer and get involved in the local association to make sure we know what is going on within our industry. This is always a changing industry.
What does your committee do? The Special Events committee is a huge part of FCAA. We organize Networking and Charity events through out the entire year. These events are great way to meet with your peers to discuss what is going on in the Market and network to help each other out.
Why should someone join your committee? The Special Events Committee is a great committee to join, you will be a part of something that is helping our industry, from networking, to raising money for all FCAA charities.
Why is your committee important for FCAA? The Special Events Committee is very important. This is the committee that runs all year long and raises the most money for our charities.
What are you looking forward to your committee accomplishing in 2019? I am looking forward to growing our attendance and having new faces attend the events and join the committee.
How can people get involved with your committee? We always want new faces on our committee. Please reach out to me, lhulsey@rentpath.com and I will make sure you are added to our committee.
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Congratulations FCAA GRADUATES
CAM
(Certified Apartment Manager)
Shana Colo - Eagles Pointe - Townsend
CAMT (Certified Apartment Maintenance Technician)
Israel Acosta - Monterey Jarred Bass - Arium Deerwood Robert Bundshuh Darius Cain - Ocean Blue Arthur Casler - The Beach House Edward Castlen - Spyglass Richard Connell - GoldOller Rufus Dowdell - Holly Cove Bradley Fort - Fort Family Investments Anthony Gonzalez - 11 East Forsyth Osmany Guevara - Coventry Park Jayson Menor - Fort Family Investments Raul Ramos Navarro - Westdale Asset Management Zebedee Phillips - Gregory Cove Jason Roberts - The Beach House Levi Smith - St. Johns Plantation
MARCH / APRIL 2019
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GOLDEN PLUNGER RECIPIENT
Chris Polk – Brookwood Club Apartments
Chris Polk - Brookwood Club Apartments Chris Polk is the Maintenance Supervisor at Brookwood Club Apartments, part of the Milestone Management family. Chris is certainly deserving of recognition as he is a great leader, loyal, dependable, trustworthy and hardworking. Don’t let his impeccable appearance fool you as he works super hard down in the trenches with his team. Chris has been trusted with great responsibility to lead the due diligence maintenance inspection teams for acquisitions. Chris has always been willing to go assist other Milestone communities that were short staffed or struggling and maintains Brookwood all the while. Chris has mentored others including new hires. Chris has a great volunteer spirit and participates and frequents many FCAA events and community events. Chris is our pit master and pancake chef at resident functions and always does everything with a smile. Anyone that knows Chris will tell you he is always full of joy and smiling. As our team cheerleader, Chris always has encouraging words for everyone even while offering a correction. He is loved by his team, coworkers, corporate, vendors and residents. This year he was able to win a few awards at the Maintenance Mania event making us all so proud and helping to promote our Milestone reputation. Speaking of reputation, Chris has contributed to our ORA score by continuously offering excellent service to our residents and vendors alike.
Our ORA score is now well above the city and company average at 80%. Our Modern Message average is 4.4 stars out of 5 with review after review about our team exceeding expectations. Apartment Ratings has an 88% recommendation well above the 77% city average. All of our team has contributed to our high occupancy, ratings and the ability to make our budget each month but Chris has really led by example. Chris always does everything to the best of his ability and cheerfully. No problem is too big for him to take on and he has a gift of being able to turn negatives into positives. In the community, Chris is always helping others with storm clean up after the hurricane, tree removal etc. As a volunteer, Chris plays the bass guitar for the music ministry at his church. A husband and father of two beautiful children, Chris is always willing to help others with a smile on his face and gives of his time to others joyfully.
Golden Plunger nominations are open! If you know a deserving maintenance professional nomination including information on why you think this person should be recognized for their exceptional efforts. Nominations are free, and finalists will be voted on by the Board of Directors. Only one winner will be chosen per quarter. Nominations can be emailed to info@fcaaonline.com
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Looking for Meeting space for your whole team? Want to have your team together to create your budgets? TRAINING ROOM
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MARCH / APRIL 2019
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LEGAL OR NOT? by Brian Wolk, The Law Offices of Heist, Weisse & Wolk, PA
Continued from Page 22
Injunctions and restraining orders are court orders prohibiting a party from a specific course of action. As a conventional apartment community property manager, you have nothing to do with this conflict, other than the fact that you are renting an apartment home to both parties. While we recommend that you call your attorney in each situation, we generally advise that your company not change the locks. By doing so, you are denying access to one of your residents, which could be considered a prohibited practice. If the person obtaining the injunction changes the locks on her own, and provides your office with a key, we do not believe you have an obligation to provide the co-resident with key access, and in fact recommend against doing so. Please keep in mind that the above mentioned advice only applies to conventional apartment communities. Federally regulated programs, including but not limited to landlords of low income housing tax credit communities and Section 8 recipients are required to follow the federal law as provided in the Violence against Woman Act, ‘VAWA”. This federal law often will require a different course of action in comparison to conventional apartment communities.
Four months ago our company processed an application, accepted the applicant, and our new resident moved into the apartment home. A few days ago, we received information that our resident had been evicted numerous times in the past. We verified this information by emailing the previous apartment community that was listed on the eviction complaint. That property manager confirmed that she had filed an eviction on the resident, but the resident had vacated the premises prior to the eviction being completed. We ask the question on our application, “Have you ever been evicted?”, and the resident answered, “No”. May we evict this resident for misrepresentation on the application?
You have neglected to ask the correct question on your application. Most eviction filings do not actually result in the resident being evicted. Most residents vacate prior to being forcibly evicted by the sheriff from the premises; the property manager notifies the attorney that the resident has in fact vacated, and the eviction does not continue. If this occurs, an applicant arguably can answer without being dishonest that he has not been evicted. The right question to ask is, “Have you ever had an eviction action filed against you?” This question is much more inclusive, and if the resident answered, “No” to this, it would have allowed you to evict based upon the resident giving false or misleading information, if this right was preserved on the application or lease. Our office views a large amount of applications where blanks are not filled in, information is illegible, phone numbers turn out to be disconnected, yet the applications are approved. An applicant who is desperate to move into your apartment community will intentionally misrepresent, omit or distort information. A property manager should meticulously review an application before accepting an applicant.
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FCAA COMMITTEES FCAA Committees meet regularly to plan everything from networking events, education classes and topics, and legislative issues facing our industry. Our committee volunteers are what make our association successful!
List of Committees AWARDS:
Every year, the First Coast Apartment Association acknowledges the leaders of our industry through the Circle of Excellence Awards. Committee members establish criteria for the awards, encourage participation in each category, recruit individuals to judge entries, raise funds to cover the cost of the awards, and manage the event itself. Awards Chair -Sharon Steffen - Mission Springs mspman@lyndworld.com
COMMUNICATIONS:
FCAA’s primary lines of communication with its members are its semi-monthly newsletter, its e-newsletter, and its Website. Members of the Communications Committee report news that affects the multi-housing industry, identify articles of interest, create and edit articles, solicit advertisers for the Membership Directory and for CoastLINES, and ensure that Website content is current and contains useful industry links. Communications -Terri Jeffries - Cutting Edge Carpet terri@cuttingedgecarpet.com
EDUCATION/PROGRAMS:
FCAA provides comprehensive education programs with national certifications. Programs include the NALP (National Apartment Leasing Professional), CAM (Certified Apartment Manager), CAPS (Certified Apartment Property Supervisor), CAS (Certified Apartment Supplier), and CAMT (Certified Apartment Maintenance Technician) as well as pertinent workshops and seminars. Members of the Education Committee plan and develop workshops and seminars, recruit instructors and speakers, and teach classes. Education/Programs -Ken Furtaw - WRH Realty Services Inc. kfurtaw@wrhrealty.com
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HOSPITALITY:
The Hospitality Committee is responsible for ensuring that new members receive an orientation to FCAA activities. Members meet and greet new FCAA members, serve as mentors, solicit door prizes for dinner meetings, assist with registration, and decorate tables. Hospitality -Jennifer Kennedy - Career Strategies jkennedy@csi4jobs.com
LEGISLATIVE:
The Legislative Committee provides Association members with up-to-date information on local, state, and national legislative issues affecting the multifamily housing industry. Members engage in fundraising for the National Apartment Association PAC and the Florida APAC. Members are also required to attend FAA legislative meetings. Legislative -Shannon Gregory - WRH Realty Services Inc. sgregory@wrhrealty.com
MAINTENANCE:
The Maintenance Committee develops and conducts workshops and seminars that provide maintenance technicians with skills required for the PMC license, prepare them for the PMC licensing test and provide them with the continuing education credits required to renew their PMC license. Committee members also schedule CAMT classes, recruit CAMT instructors, and teach CAMT classes. Maintenance -Kris Millerschone - MAA Kristine.Millerschone@maac.com
MEMBERSHIP:
Membership dues and programs provide FCAA with its primary source of revenue, making the Membership Committee an important one. Members of the Membership Committee recruit new Community and Associate Members, serve as mentors to new members, recommend procedures to retain existing members, and identify membership benefits and services. Members also promote Dinner Meetings and Special Events. Membership -Holly Fox - Lloyds Heating and Air hollycfox@gmail.com
Volunteering for a cause-related charity or program also has its benefits, such as broadening your exposure beyond the boundaries of your specific professional network and allowing you to show a more compassionate or passionate side.
SPECIAL EVENTS:
How can people align their skill sets with their volunteer activities?
Members of the Special Events Committee oversee all details of special events (Summer Sizzler, Oktoberfest, Holiday Party, etc.), including site selection, decorations, food and beverages, and entertainment. FCAA reaches out to the community through its charitable activities. Members of the Special Events Committee also plan and conduct the annual Harbor House Softball Game, the Canned Food Drive to benefit the Clara White Mission, the Annual Poker Run, and other charitable activities approved by the Board of Directors. Special Events -Laura Hulsey - RentPath lhulsey@rentpath.com
TRADESHOW:
The annual tradeshow provides an opportunity for Associate Members to promote their goods and services to Community Members. Committee Members plan, organize, and promote the tradeshow and solicit corporate sponsorships. Trade Show -Melissa Wenger - Apartments.com mwenger@costar.com
NEXTGEN:
The NextGen committee is composed of the future leaders of the First Coast Apartment Association. NextGen committee is open to Supplier and Community members under the age of 35 who are interested in getting involved. NextGen plans the annual Apartment Day event as well as some charity events. NextGen -Camy Bermudez - Palm Bay Club Apartments. mgr@palmbayclubjax.com
How can board service or other volunteer activities boost your career?
Regardless of where and why you volunteer, the experience undoubtedly helps build your resume and adds to your marketability. And volunteering can be an excellent way to learn more about a particular role or sector, especially if you’re coming from the for-profit sector.
There are two things to consider here. Are you looking to utilize existing skills or to build new skills and gain expertise in an area slightly outside of your existing professional circle? If you’re seeking the latter, explore areas where you’ll get valuable experience, potential contacts, and fodder for your resume.
How should your volunteer activities change as you advance in your career?
As our careers advance, different driver or motivators come into play. Very often what changes the most is our desire to give back to the profession or community that contributed to our success. We switch our focus from being mentored to mentoring-or from getting experience to giving experience.
Volunteer FCAA offers volunteer opportunities in communications, education, special events, and membership development. For information on how you can make a difference as a volunteer, contact the FCAA office at 904-292-1345, info@fcaaonline.com.
Volunteering for a trade association provides several benefits, including the opportunity to network with your peers around your professional background or interests. It also exposes you to trends and best practices within your profession and gives you leadership training and experience. MARCH / APRIL 2019
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The Sheriff’s Watch – Apartments program is a voluntary partnership between the Jacksonville Sheriff’s Office, property managers, owners, staff and residents. If you are a property manager or owner interested in learning more about this program please call the substation in your area to talk to a Coordinator. Zone 1 (Downtown / Springfield / Eastside): (904) 924-5361 Zone 2 (Arlington / Mayport): (904) 726-5100 Zone 3 (Southside / Mandarin / San Marco): (904) 538-9902 Zone 4 (Riverside / Avondale / Ortega / Westside): (904) 573-3165 Zone 5 (Northwest / New Town / Baldwin): (904) 470-8900 Zone 6 (Northside / San Mateo / Oceanway): (904) 696-4335 Jacksonville Sheriff’s Office 501 E. Bay Street, Jacksonville, FL 32202
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