Your trusted safety & compliance partner

Partnering with Community Housing Providers for Safer Homes

Introducing Detector Inspector Jason Radolnik and Jordan Kagan Gescheit started Detector Inspector out of their parents’ homes in 2005.

In 2023, Detector Inspector is the largest provider of residential safety & compliance services in Australia.

With 600 Australian staff across 6 states and territories, Detector Inspector prides itself on the quality of the services it provides during more than half a million property visits each year. Tailored to the legislated requirements in each state, Detector Inspector helps agencies and community and social housing providers to meet and manage their compliance obligations, connecting highly trained field staff with cutting-edge technology and advanced reporting.

In recent years, Detector Inspector has focused service and product innovation to meet the emerging needs of the CHP sector. With the scale and platform agility required to meet the varied needs of community and social housing, our investment in program management and pragmatic approach to designing solutions to meet the needs of each CHP has resulted in a significant increase in CHP properties on service.

Detector Inspector is proud to bring nearly two decades of experience and our highly trained and skilled workforce to meet the needs of the CHP sector. Combining forces for the good of the community is in our DNA and our purpose – Safer Homes – fits well with the sector’s efforts to bring affordable housing to those in need.

Jason Radolnik Director

Jordan Kagan Gescheit Director

Our footprint We currently employ field services teams and support functions across the eastern seaboard, Tasmania and South Australia, with our teams trained to meet the compliance requirements in each state.

Currently servicing Future ambition

2,000+

~1,000

Number of homes our field services team enter each day across the country

Number of people we employ across 5 Australian and 3 Philippines locations

~450 Number of smoke alarm technicians, gas fitters, electricians and apprentices (gas/electrical) in our field services team

~50K Number of safety issues reported and attended in past 12 months

1.2m Australian renters made safer in the homes in 2023

70K+ smoke alarms replaced in the past 12 months

Sources: Detector Inspector service data; Census 2021.

300K+ homes made safer each year Australia-wide and growing

375K

VIC

120K

NSW

50K

QLD

500K+ services completed in 2023

TAS SA

15K 10K Approx. number of services completed in each state in last 12 months

Our services The services we offer flex and change with the evolving requirements of each state. The constant you can trust is the quality of service we provide, rigorously ensuring compliance and delivering on our purpose – Safer Homes.

Smoke alarm safety

Gas safety

Electrical safety

Smoke alarm legislation varies in each state - our service ensures safety at the property while using technology to guarantee compliance with relevant legislation.

As a minimum, checks include button and decibel tests on each alarm, replacement of batteries, verification of compliant alarm location and the replacement of expired or faulty alarms.

Gas safety checks are required every 2 years in Victoria. They include a pressure retention test on the main gas line and a range of safety & compliance checks on all gas installations. In addition, the checks include full servicing of each mains connected gas appliance and a range of safety tests for carbon monoxide leaks, appliance operating pressures and flame abnormality.

Electrical safety checks are required every 2 years in Victoria. They include comprehensive testing of the switchboard, testing of every accessible power point in the home and electrical safety testing of all rental provider supplied electrical appliances. Using specialised equipment, our electricians complete earth continuity, voltage and polarity tests as required.

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In states other than Victoria, at a minimum, safety switch checks, though not prescribed, are a prudent addition to any program of checks.

Corded blinds safety

Water efficiency

Seamless rectification

Our trained technicians provide a comprehensive service and safety check of the corded blinds and window coverings at the property, to protect children from harm caused by strangulation. Each year, our corded blinds service will ensure that all blinds, window coverings and fittings are correctly secured and labelled in accordance with all relevant legislation.

Our comprehensive Water Efficiency service helps preserve water and meet guidelines regarding water usage of key appliances.

Our comprehensive safety checks will identify compliance or safety issues that require rectification from time-to-time. Where an issue is identified, we’ll issue a detailed, noobligation quotation for your consideration and we can also discuss immediate onsite rectification for certain common problems.

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The annual Water Efficiency service includes an assessment of water efficiency, identification of leaks and required works and issue of a Water Efficiency Certificate where the property is judged to be water efficient.

Victorian operations at a glance

Smoke alarm safety

Electrical safety

Gas safety

Corded blinds safety

Legislation From March 29, 2021, the Residential Tenancies Act requires: •

Smoke alarms are tested and checked at least once every 12 months.

•

Electrical safety check of all installations, appliances and fittings (in accordance with the requirements set out in the RTA) by a licensed electrician every 2 years.

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Gas safety check of all gas fittings (in accordance with the requirements set out in the RTA) by a licensed Type A gas fitter every 2 years.

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Required to maintain detailed records and provide those records within 7 days of request by tenant.

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Gas & electrical service reports must contain name & licence number of tradesperson and the date & results of the check (including any repairs required and action taken to address repairs).

New South Wales & Australian Capital Territory operations at a glance

Smoke alarm safety

Water efficiency service

Corded blinds safety

Safety switch checks

Legislation In New South Wales, the Residential Tenancies Act 2010 requires: •

Annual smoke alarm checks to ensure that alarms are in working order.

•

Removable batteries are changed over, expired alarms are replaced and faulty alarms are attended to within two business days of being notified of an issue.

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A record of manufacture dates and battery replacement dates of smoke alarms.

In the Australian Capital Territory, the Residential Tenancies Act (1997) requires: •

All leased properties in the Australian Capital Territory to be fitted with smoke alarms that comply with AS3786:2014.

•

In addition, annual inspection and testing is recommended by the Australian Capital Territory Fire and Rescue.

Queensland operations at a glance

Smoke alarm safety

Water efficiency service

Corded blinds safety

Safety switch checks

Legislation Since 1 January 2022, the Fire and Emergency Services Act (1990) requires: •

Installation of photoelectric, interconnected smoke alarms on each storey in each bedroom and in hallways for all dwellings that are powered by mains power or a non-removable 10-year lithium battery.

•

Before a new tenancy begins or an existing tenancy renews, testing of these alarms to ensure they are in working condition is required under the Act.

Tasmanian and South Australian operations at a glance

Smoke alarm safety

Corded blinds safety

Safety switch checks

Legislation In Tasmania, the Residential Tenancy (Smoke Alarms) Regulations 2012 stipulates: •

At the commencement of a tenancy, the smoke alarms must function effectively.

•

During the tenancy, the smoke alarm is maintained, with smoke alarms being mains powered or powered by a 10 year non-removable lithium battery.

In South Australia the Development Act (1993) identifies: •

Installation of photoelectric interconnected smoke alarms on each storey and in each hallway.

•

Smoke alarms are replaced at least every 10 years.

Our approach Our work in supporting the community housing sector has revealed the need for a high-touch program management framework, as follows:

Initiation

Planning

•

Enrolment of all properties to be serviced within the agreed portfolio.

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Scheduling of properties in collaboration with client requirements.

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This stage involves gathering all the necessary information and documentation for the properties to be serviced.

•

During this stage, a plan is created for when and how each property in the portfolio will be serviced. This plan will take into account the specific needs and preferences of the client.

Exec

•

Servicing compl includes carrying maintenance or per the schedule

•

Record of additi for approval. If a works arise, that be fixed on-site execution, the in is documented, presented to the approval before

cution

letion, which g out the actual service tasks as e.

ional works any additional t cannot during the nformation quoted and e client for proceeding.

Monitoring

Closing

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Reporting of services and client insights via custom reporting and/or Compliance Portal.

•

Post-implementation reviews, to take learnings into the next round of servicing.

•

This stage involves keeping track of the services provided and continuously monitoring the properties to ensure compliance is maintained.

Client feedback and insights are also collected and reported during this phase.

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After the servicing is completed, it’s essential to conduct a review to identify what went well and what could be improved. The lessons learned from this review can be used to enhance future servicing rounds.

Our market leading data and analytics Our leading data, statistics, and analytics provide deep insights to help businesses adapt to changing operational landscapes and maintain legislative compliance. These insights can be customised, to unlock opportunities, foster a culture of continuous improvement, and enable growth-focused partnerships.

Additional works insights Our analysis indicates that community and social housing properties tend to have a higher prevalence of safety concerns, with 2.3 times the frequency of identified issues compared to private rentals, which stand at 24%.

56%

Community and social housing properties requiring additional works

42%

81%

Identified issues that are fixable on-site

Average savings when pre-approved

Our technology solutions Our technology solutions are designed to provide safety & compliance assurance to those responsible for the management and maintenance of residential housing solutions.

Compliance Portal Compliance Portal provides fully functioned compliance services management and reporting.

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Provides self-service capabilities.

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Allows housing providers to identify and respond to compliance opportunities in their portfolios.

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Generates enduring records of all elements of our services at the property.

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Workflow Builder Sophisticated software allows us to tailor technician workflows for each service to the specific requirements of the legislation and internal standards and processes.

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Ensures compliance as workflows are mapped to regulations and standards.

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Ensures consistency of the way services are completed and creates an audit trail with notes, photos and videos.

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Provides real-time guidance to technicians on complex jobs reducing the likelihood of revisits.

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Case study: Victorian CHP Between January and July 2023, Detector Inspector spearheaded an extensive safety and compliance program in collaboration with a CHP, encompassing over 4,000 services performed across 1,200 properties.

See below a sample of our findings:

16%

58%

of properties had urgent electrical safety issues that required immediate on-site rectification

of properties had one or more electrical faults that required significant rectification works

11%

54%

of properties had urgent gas safety issues and/or resulted in immediate appliance disconnections required by law

of properties had one or more gas faults that required significant rectification works

Your trusted safety & compliance partner By establishing a specialised project management team and fine-tuning our service delivery processes, we’ve dedicated ourselves to catering to the unique requirements of CHPs and their clients. During the delivery of this program we:

Conducted frequent meetings and shared reporting that detailed insights around progress, blockers, issues found and rectified.

Established a framework and SLAs for urgent works ensuring issues were rectified promptly and renter inconvenience was mitigated.

Rectified high volumes of common faults under a pre-approved rate card reducing the need to re-attend, while also saving the client thousands of dollars and significant time and hassle.