Pay As You Go information pack

Welcome to Detector Inspector Pay As You Go information pack

Thank you for choosing Detector Inspector for safety & compliance services at your property. Since 2005, we have been working in partnership with real estate agencies to make homes safer for renters and compliance simpler for rental providers and property managers and we’re proud to be Australia’s #1 residential safety & compliance provider.

Having been friends at school, we began offering smoke alarm servicing through real estate agents after reading about a fire tragedy at a rental home and the dramatic ramifications that ensued for the agency, the rental provider and the family of the renter. Working around the clock at our parents’ kitchen table, enlisting the help of reluctant siblings and grandparents to stuff envelopes and send out invoices, and our friends to do the servicing, we provided a reliable, consistent service for a fair price, taking on the responsibility for a critical piece of technology that every year, saves lives.

Since those humble beginnings, the business has grown to be the largest residential safety & compliance company in Australia, visiting over 300,000 properties per year around the country to deliver a multitude of important safety services.

The business has matured a great deal since we worked around our parents’ kitchen tables. We hope you’ll entrust us to provide safety & compliance assurance for your property now and into the future.

With best regards,

Jason Radolnik Director

Jordan Kagan Gescheit Director

Quality safety checks assured Get what you pay for with Detector Inspector’s compliance solutions, and rest easy knowing that your properties are being taken care of by the leader in safety and compliance.

Our checks are done in accordance with all your obligations, ensuring safer homes for renters and protection for owners in the case of an incident.

✓ A comprehensive audit trail with photographs and technician notes recorded and stored to protect you in the case of an incident. ✓ A sophisticated technician app with workflows aligned to the legislative requirements. ✓ Extensive consultation with Energy Safe Victoria and the Victorian Building Authority to ensure gas & electrical services meet all the requirements outlined in the Residential Tenancies Act (“RTA”) (Vic) .

Smoke alarm safety Smoke alarm safety checks ensure the compliance of the property with applicable smoke alarm legislation and the annual servicing of smoke alarms as required by the regulations.

Checks include button and decibel tests on each alarm, replacement of batteries, verification of compliant alarm location and the replacement of expired or faulty alarms.

Click below or search for “Smoke Alarm Safety Check” through our Help Centre for more information.

Learn more

Gas safety Gas safety checks include a pressure retention test on the main gas line and a range of safety & compliance checks on all gas installations. In addition, the checks include full servicing of each mains connected gas appliance and a range of safety tests for carbon monoxide leaks, appliance operating pressures and flame abnormality.

Click below or search for “Gas Safety Check” through our Help Centre for more information.

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Electrical safety Electrical safety checks include comprehensive testing of the switchboard, testing of every accessible power point in the home and electrical safety testing of all rental provider supplied electrical appliances. Using specialised equipment, our electricians complete earth continuity, voltage and polarity tests as required.

Click below or or search for “Electrical Safety Check” through our Help Centre for more information.

Learn more

Our services Our services have been meticulously designed to meet the requirements of the RTA, as set out by Energy Safe Victoria and the Victorian Building Authority.

We have consulted extensively with both bodies to refine our approach to some of the more complex elements of the safety checks, and our input has contributed to the industry’s approach in many cases.

Service Report Post service, we will generate a comprehensive digital Service Report with details to the compliance status of your property. If there is a linked quote or an issued certificate, this will display here. This will be sent to your email inbox.

Key components of a Service Report ✓ Service Report overview Every Service Report contains a summary of the property and service completion details at the top. ✓ Issues breakdown We will list the gas & electrical appliance/smoke alarm, its location, and any related problems. For each appliance/smoke alarm that requires action, a summary is provided of the issue and how we recommend resolving this. ✓ Viewing media In smoke alarm Service Reports, we include photos showing the alarm position, alarm label and decibel reading during the service for review and audit trail purposes. In gas/electrical Service Reports, for each appliance/device, we take a photo or video of all key steps during the service for review and accuracy purposes ✓ Fact sheets In each Service Report, fact sheets are attached to certain problem items and provide additional information about regulatory compliance references or safety information.

More information Click here or search on “Understanding Service Reports” through our Help Centre for more information about smoke alarm, gas and electrical Service Reports.

Additional works quotation Our comprehensive safety checks will identify compliance or safety issues that cannot be rectified onsite from time-to-time. Where an issue is identified, we’ll issue a detailed, no-obligation quotation displaying the associated costs for your consideration. The exception will be where the work required falls outside of Detector Inspector services eg. handyman, structural works etc.

Key components of a quotation ✓ Quotation overview Every quotation contains the property information, expiry date and the option to view the related Service Report. ✓ Accept all works Where there are multiple safety & compliance issues to be rectified, you will be presented with an Accept All Works option at the top. Accepting all items in the quote typically reduces the total cost. And where Detector Inspector completes the work, you’ll also get the added advantage of compliance assurance from your recurring service provider. ✓ Item breakdown We will list the relevant items that require rectification along with the solution and price. For each item, a summary is provided of the issue and the option to accept or decline. ✓ Total amount In this section, any additional notes or information is included along with the total for accepted works.

Ways to pay After the completion of any additional works, you will receive an invoice with 30-day payment terms. You can pay over the phone by calling us on 1300 134 563 and pressing 3 or via bank transfer.

There for emergencies One of the benefits of choosing the largest provider of residential safety & compliance services is that we’ve got service team members that can be redirected to your property when the need arises.

Smoke alarm safety service If you are enrolled in our fixed-fee smoke alarm safety service, included in our annual period of coverage are free callouts for smoke alarm faults that occur between services. Also included are the replacement of batteries and expired or faulty smoke alarms (limited exclusions apply).

Electrical and gas safety services Where urgent attendance is required for an electrical or gas safety matter, a callout fee will apply. The callout fee includes the first 15 minutes of labour and if further work is required an hourly rate then applies.

Refer to the below table for more information:

Time

Pay As You Go

Callout fee during services operating hours (7am - 5pm business days) (includes first 15 minutes labour) Hourly rate* (charged in 30 minute blocks, not including materials)

Electrician - $100+GST^ Gas Fitter - $120+GST^

Electrician - $120+GST per hour Gas Fitter - $130+GST per hour

*does not apply to issues with Detector Inspector installed appliances for 12 months ^+50% during Extended hours (after 5pm-10pm weekdays, weekends, public holidays)

Urgent Jobs Framework Explore our Urgent Jobs Framework at www.detectorinspector.com.au/ urgent for easy issue reporting and clear and rapid response times.

Getting in touch Our Help@DI customer support team is here to help, with after-hours support available until 10:30PM every day.

You can access support via a number of channels:

Help Centre at www.detectorinspector.com.au/help

Help@DI team via Email: help@detectorinspector.com.au Chat: Contact Page or www.detectorinspector.com.au Phone: 1300 134 563