Pay As You Go information Pack

Welcome to Detector Inspector Pay As You Go information pack

Thank you for choosing Detector Inspector for safety & compliance services at your property. Since 2005, we have been working in partnership with real estate agencies to make homes safer for tenants and compliance simpler for owners and property managers and we’re proud to be Australia’s #1 residential safety & compliance provider.

Having been friends at school, we began offering smoke alarm servicing through real estate agents after reading about a fire tragedy at a rental home and the dramatic ramifications that ensued for the agency, the owner and the family of the tenant.

Working around the clock at our parents’ kitchen table, enlisting the help of reluctant siblings and grandparents to stuff envelopes and send out invoices, and our friends to do the servicing, we provided a reliable, consistent service for a fair price, taking on the responsibility for a critical piece of technology that every year, saves lives.

Since those humble beginnings, the business has grown to be the largest residential safety & compliance company in Australia, visiting over 300,000 properties per year around the country to deliver a multitude of important safety services.

The business has matured a great deal since we worked around our parents’ kitchen tables. We hope you’ll entrust us to provide safety & compliance assurance for your property now and into the future.

With best regards,

Jason Radolnik Director

Jordan Kagan Gescheit Director

Quality safety checks assured Get what you pay for with Detector Inspector’s compliance solutions, and rest easy knowing that your properties are being taken care of by the leader in safety and compliance.

Our checks are done in accordance with all your obligations, ensuring safer homes for tenants and protection for owners in the case of an incident.

✓ A comprehensive audit trail with photographs and technician notes recorded and stored to protect you in the case of an incident. ✓ A sophisticated technician app with workflows aligned to the legislative requirements.

Smoke alarm safety •

A safety check on each alarm, including button and decibel tests and positioning compliance check

•

Installation or replacement of faulty or expired smoke alarms required for compliance (with exclusions)

•

Free replacement of smoke alarm batteries

Learn more

Corded blind add-on service •

A safety check on all blinds, window coverings and fittings to ensure they are correctly secured and labelled

•

Free replacement or installation of missing or damaged cleats, cord guides, warning labels and swing tags (with exclusions)

•

Cord shortening service for beaded metal chains

Learn more

Water efficiency add-on service (NSW & QLD only) •

Water efficiency flow test of shower heads, cold water taps and single mixer taps for kitchen sinks and bathroom basins

•

Identification of required works to meet the regulated requirements or otherwise, issue of a compliance certificate

Learn more

Safety switch testing add-on service (NSW & QLD only) •

Free testing of the RCD safety switch

•

Where a safety switch fails, video evidence will be provided

•

The faulty unit will be replaced for $199 +GST including the electrician’s callout fee

Learn more

Our services Our services have been meticulously designed to meet the legislative requirements of each state. The range of services to ensure compliance of residential properties covers smoke alarms and corded blinds safety checks, water efficiency checks and RCD safety switch testing.

Wth these services you can enjoy: •

Fixed annual fee without any hidden costs

•

No callout fees for smoke alarm faults or corded blind issues between services

•

Product warranty replacement of non-Detector Inspector smoke alarms in Queensland with no callout fees and no charge for replacement alarms

•

Free replacement parts such as smoke alarm batteries

•

A Service Report with time/date and geo-located photos of each alarm & corded blind after each inspection

Did you know?

Tragically, one to two children die each year due to non-compliant corded blinds. Due to the potential strangulation hazard, landlords are required to ensure that all corded window coverings are properly fitted and maintained in accordance with the Competition and Consumer (Corded Internal Window Coverings) Safety Standard 2014. Learn more about landlord obligations here.

Hassle-free smoke alarm warranty replacement in Queensland We are completing product warranty replacement of non-Detector Inspector smoke alarms for properties that are enrolled in our smoke alarm safety service with no call-out fees and no charge for replacement alarms.

Provided the faulty alarm is in the manufacturer’s product warranty period and the owner’s subscription is current, our technicians will replace any faulty/ expired alarms on the spot.

If the manufacturer’s warranty period has expired, we will provide a quotation for the replacement of expired smoke alarms or alarms that become faulty.

We currently offer product warranty replacement for the following major brands with more to come.

Click here to learn more about how it works.

Service Report Post service, we will generate a comprehensive digital Service Report with details to the compliance status of your property. If there is a linked quote or an issued certificate, this will display here. This will be sent to your email inbox.

Key components of a Service Report ✓ Service Report overview Every Service Report contains a summary of the property and service completion details at the top. ✓ Issues breakdown We will list the gas & electrical appliance/smoke alarm, its location, and any related problems. For each appliance/smoke alarm that requires action, a summary is provided of the issue and how we recommend resolving this. ✓ Viewing media In smoke alarm Service Reports, we include photos showing the alarm position, alarm label and decibel reading during the service for review and audit trail purposes. In gas/electrical Service Reports, for each appliance/device, we take a photo or video of all key steps during the service for review and accuracy purposes ✓ Fact sheets In each Service Report, fact sheets are attached to certain problem items and provide additional information about regulatory compliance references or safety information.

More information Click here or search on “Understanding Service Reports” through our Help Centre for more information about smoke alarm, gas and electrical Service Reports.

Additional works quotation Our comprehensive safety checks will identify compliance or safety issues that cannot be rectified onsite from time-to-time. Where an issue is identified, we’ll issue a detailed, no-obligation quotation displaying the associated costs for your consideration. The exception will be where the work required falls outside of Detector Inspector services eg. handyman, structural works etc.

Key components of a quotation ✓ Quotation overview Every quotation contains the property information, expiry date and the option to view the related Service Report. ✓ Accept all works Where there are multiple safety & compliance issues to be rectified, you will be presented with an Accept All Works option at the top. Accepting all items in the quote typically reduces the total cost. And where Detector Inspector completes the work, you’ll also get the added advantage of compliance assurance from your recurring service provider. ✓ Item breakdown We will list the relevant items that require rectification along with the solution and price. For each item, a summary is provided of the issue and the option to accept or decline. ✓ Total amount In this section, any additional notes or information is included along with the total for accepted works.

Ways to pay After the completion of any additional works, you will receive an invoice with 30-day payment terms. You can pay over the phone by calling us on 1300 134 563 and pressing 3 or via bank transfer.

There for emergencies One of the benefits of choosing the largest provider of residential safety & compliance services is that we’ve got service team members that can be redirected to your property when the need arises.

Smoke alarm safety service If you are enrolled in our fixed-fee smoke alarm safety service, included in our annual period of coverage are free callouts for smoke alarm faults that occur between services. Also included are the replacement of batteries and expired or faulty smoke alarms (limited exclusions apply).

Urgent Jobs Framework Explore our Urgent Jobs Framework at www. detectorinspector.com.au/urgent for easy issue reporting and clear and rapid response times.

Getting in touch Our Help@DI customer support team is here to help, with after-hours support available until 10:30PM every day.

You can access support via a number of channels:

Help Centre at www.detectorinspector.com.au/help

Help@DI team via Email: help@detectorinspector.com.au Chat: Contact Page or www.detectorinspector.com.au Phone: 1300 134 563