DBHIDS Annual Report

Department of Behavioral Health and Intellectual disAbiliy Services

ANNUAL REPORT 2022-2023

ADDRESSING TRAUMA. ACHIEVING EQUITY. ENGAGING COMMUNITY.

DBHIDS.ORG JUNE 2024

THE CITY OF PHILADELPHIA DEPARTMENT OF

BEHAVIORAL HEALTH AND INTELLECTUAL disABILITY SERVICES OUR COMMITMENT

We take an active role in promoting the health and wellness of all Philadelphians through our population health approach. By empowering the entire community to take charge of their health, DBHIDS helps create a Philadelphia in which every resident can thrive.

MESSAGE FROM THE

COMMISSIONER Dear Philly, As interim Commissioner of DBHIDS, I’m pleased to highlight our achievements during the 2022-2023 fiscal year. At DBHIDS, our focus on Trauma, Equity, and Community (TEC) guided us in creating trauma-aware and equitable systems, minimizing additional distress for those in crisis.

Throughout the year, we made significant strides in reducing behavioral health disparities and advancing racial equity in Philadelphia’s BIPOC communities. By actively engaging community leaders, providers, advocates, and individuals with lived experience, we integrated diverse perspectives into our operations.

Key accomplishments include distributing over 50,000 behavioral health resource cards citywide, expanding access to Trauma-Focused Cognitive Behavioral Therapy, and introducing initiatives such as Trauma to Triumph, supporting youth in high-crime areas.

In our commitment to equity, DBHIDS diversified the provider network through DEI efforts, established the Social Determinants of Health Equity unit to address systemic racism, and launched the Forensic Equity unit to support justice-involved individuals. We also facilitated BIPOC provider focus groups to remove entry barriers.

Engaging community remains pivotal. Strengthening partnerships with organizations combating gun violence, our Community Wellness Engagement unit has supported over 7,500 individuals through various activities. Initiatives such as ReCAST fund projects promoting youth well-being amidst community violence, and collaborations such as the “Trigger” film foster healing among males of color.

Looking ahead, we’ll deepen our focus on trauma, especially in schools, with initiatives such as social media palm cards aiding youth and parents. Our crisis intervention efforts, including the Philadelphia Community Mobile Crisis Response Teams, have achieved high satisfaction rates. We’re expanding these services, with plans for adult crisis care and a Behavioral Health Urgent Care Center.

Continuing to innovate in substance use disorder treatment, DBHIDS offers peer support, outpatient care, and American Society of Addiction Medicine Level 4 programs. Our Mobile Outreach and Recovery Services link individuals citywide to vital support.

Supported by City Council, we’re committed to enhancing Philadelphia’s well-being. For more on our initiatives, visit DBHIDS.org/TEC. Thank you for partnering with us to create a resilient, equitable city for all Philadelphians.

Sincerely, Marquita C. Williams, Ph.D. DBHIDS Interim Commissioner

ADDRESSING TRAUMA. ACHIEVING EQUITY. ENGAGING COMMUNITY.

YEAR IN REVIEW In 2022 and 2023, DBHIDS responded proactively with transformative initiatives across Philadelphia, advancing community wellness, health care accessibility, and justice reform.

2022 JUNE Network of Neighbors responds to its 200th support request and aids its 36th school.

SEPTEMBER Mural Arts Porch Light Program launches “Our Land, Our Movement” in West Philadelphia, Olney, and Chinatown.

OCTOBER 100 percent staff HIPAA training completion.

DECEMBER 191 individuals supported through Life Sharing Program.

2023 JANUARY Launch of the “Equity” focused signature project

by Mural Arts Porch Light Program.

APRIL Behavioral Health Division initiates the Philadelphia Model for serious mental illness in long-term care.

MARCH Launch of the Philly L4 Post-Acute Program to address Xylazine crisis.

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MAY Division of Community Behavioral Health announces partnership with St. Christopher’s Hospital for Children and a new initiative to increase access to behavioral health care in pediatric clinics.

DBHIDS ANNUAL REPORT 2022 - 2023

JUNE Behavioral Wellness Center selected to provide services within the Monumental Post-Acute Care facility.

AUGUST Behavioral Health and Justice Division launches the Forensic Equity unit to mitigate disparities.

JULY Division of Planning Innovation holds the 16th annual Faith and Spiritual Affairs Conference “Healing from the Hurt with Trauma Informed Care”.

SEPTEMBER Division of Planning Innovation trains 89 community members in Psychological First Aid and Post-Traumatic Stress Management.

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ADDRESSING TRAUMA. ACHIEVING EQUITY. ENGAGING COMMUNITY.

Philadelphia Snapshot

Of the 1.58 million Philadelphia residents, over 802,000 were eligible for Medicaid in CY2022.

This is 51 percent of the population.

DBHIDS directly served over 113,000 residents from July 1, 2022, to June 30, 2023 (FY).

Division of Community Behavioral Health managed Medicaid funded mental health and addiction services for 100,716 members in CY2022.

Behavioral Health Division managed services for 25,893 uninsured residents in FY 2023.

Intellectual disAbility Services (IDS) division managed services for 13,024 in FY 2023, inclusive of Early Intervention.

DBHIDS seeks to improve the health status of all Philadelphians, not just those who experience stigma as a result of their intellectual disability and/or behavioral health challenges.

Map Source: DBHIDS Enterprise Data Warehouse. Unique individuals receiving service through Office of Mental Health, Behavioral Health Special Initiative, and Community Behavioral Health providers in calendar year 2023 based recorded home address.

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Individuals Served

 7,500-<10,000  5,000-<7,500  2,500-<5,000  0-<2,500

DBHIDS ANNUAL REPORT 2022 - 2023

Impact by the Numbers DBHIDS generates cost savings and economic impact for Philadelphia.

HealthChoices Behavioral Health Program Funding Stream Over 90 percent of DBHIDS funds support nonprofit agencies.

56 percent State 43 percent Federal 1 percent City of Philadelphia

Federal Government

Commonwealth of Pennsylvania

City of Philadelphia

DBHIDS

Community Behavioral Health

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ADDRESSING TRAUMA. ACHIEVING EQUITY. ENGAGING COMMUNITY.

Leadership Team Executive Management team members help chart the course for person-driven behavioral health and intellectual disability services.

Marquita C. Williams, Ph.D. Interim Commissioner

MISSION To educate, strengthen, and serve individuals and communities so all Philadelphians can thrive.

VISION

Amanda David, MSW, LSW Interim Deputy Commissioner, BHD

Tierra M. Pritchett, Ed.D.

Donna Bailey, MS, MBA Chief Executive Officer, CBH

Kleckner J. Charles, DSW, MPA Chief Program Officer, IDS

Lolita J. Griffin, M.Ed. Special Advisor to the Commissioner

Odysseus Marcopolus Chief Digital Officer

Anthony McLaughlin, MPA Chief of Innovation and Effectiveness

Katrina PrattRoebuck Senior Director of Systems Integration

LeVan White, MBA Senior Executive Advisor to the Interim Commissioner

Deputy Commissioner, AFQ

We envision a Philadelphia where every individual can achieve health, well-being, and self-determination.

VALUES Equity • Equality • Excellence Integrity • Outcomes Commitment to the whole population Right to recovery, resilience, and self-determination

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DBHIDS ANNUAL REPORT 2022 - 2023

ADVISORY BOARD DBH

IS O

R Y B OA

MINORITY

RD D

VE

I

RS

IT Y

CBH

BO

A RD

D IREC

45%

OF

MINORITY

TO R S D

IV

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S IT Y

President Vice President Secretary Treasurer

S

52%

Community Behavioral Health Board of Directors Jill Bowen, Ph.D. H. Jean Wright II, Psy.D. Tierra M. Pritchett, Ed.D. Kimberly Ali Cheryl Bettigole Eva Gladstein Liz Hersh Haneefa Richard Keisha Hudson Nicole Mitchell

ID

DV

Provider Provider Co-Chair Provider Provider Community Member Provider Provider Community Advocate Provider Provider Faith Organizer Provider Community Advocate Health Care Professional Co-Chair Provider Provider Family Member Provider Provider Community Member Educator Provider Health Care Provider Community Advocate Community Member

A

Angelita Alomar - Gilbert Hector Ayala Josephine Barilotti Rebecca Bonner Laura Boston Jones Frances Conwell Dawn Curry Mary K. Doherty Eric Edi, Ph.D. Ramona Griffiths Beverly J. Herberle Frank A. James Emily Loscalzo, Psy.D. Julia Lyon, LSW Priya Mammen, M.D., Ph.D. Nicole Mitchell Sara Molina-Robinson Barbara Nattile Cheryl Nichols Stephen A. Pina Andr Reide Elise Schiller Pascal Scoles Laura Sorenson Leslie Stickler, MSS, LSW Chris Sweeney S. Reno Wright

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ADDRESSING TRAUMA. ACHIEVING EQUITY. ENGAGING COMMUNITY.

STRATEGIC FRAMEWORK The DBHIDS strategic framework; Prioritizing to Address Our Changing Environment (PACE) guides the planning process integrating strategies and tactics aligned with goals established by the Office of the Deputy Managing Director of Health and Human Services (HHS), the Mayor’s Office, and the State of Pennsylvania.

Priority Areas Goals

Strategies

KPIs

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DBHIDS ANNUAL REPORT 2022 - 2023

POPULATION HEALTH The DBHIDS Population Health unit works within the Systems Integration unit to improve the mental health and well-being of all Philadelphia residents by addressing the underlying determinants of mental health, reducing disparities, and promoting preventive measures and initiatives. This team takes a broader perspective and considers the collective health of communities and populations across the city.

The team coordinates and supports DBHIDS initiatives across the spectrum with a specific focus on issues related to suicide prevention and engaging with the community in mental health awareness.

SOCIAL DETERMINANTS OF HEALTH This initiative aims to enhance health equity across Philadelphia’s behavioral health system by addressing economic mobility, food access, technology availability, and sustainable funding. The goal is to improve quality of life and life expectancy for Philadelphia residents.

SDOH Supports Program Pilots: Utilizing reinvestment funds, the DBHIDS Systems Integration team partnered with the DBHIDS Housing and Homeless unit and Behavioral Health and Justice Division. They target independent community residents needing support with food, technology, and transportation. The pilot assists 100 households: providing one-year fresh food access via Philabundance, distributing 100 Chromebooks, and issuing 27 transportation passes. Currently, 73 households are in the FEEDS food program, 100 participants received or are enrolled in TEA technology program, and 27 are using MASS transportation passes.

Quick Screen: DBHIDS collaborates with the division of Intellectual disAbility Services (IDS) and the Office of Homeless Services (OHS) to use the Quick Screen for brief mental health and substance use disorder assessments. A five-question screener links IDS and OHS entrants to the division of Community Behavioral Health (CBH) Member Services and ongoing behavioral health support. The goal is expanding the Quick Screen to two additional entry points.

Uniform Discharge Packet: DBHIDS SDOH Equity unit promotes DBHIDS and CBH collaboration to standardize discharge packets across care levels.

Community Resource Guide: DBHIDS System’s Integration and CBH units develop a one-page Community Resource Guide. It outlines Philadelphia’s resources including housing, health care, food, jobs, internet access, and transportation, distributed widely.

Shifting the Culture of Employment: Employment Programs Systems Specialist leads DBHIDS unit collaboration on job information sessions for participants interested in economic mobility and job training.

Youth, young adults, and those with behavioral health diagnoses from Philadelphia Department of Prisons are targeted.

FUTURE PLANS A DBHIDS Employment Programs System’s Specialist will assist four providers (COMHAR, Horizon House, and First Step Staffing) with employment referrals. An employment resource hub will provide NextGen Wireless, CEO Mobile Access unit, Philly ID, Liberty Resources, Community Resource Guide handouts, and other materials.

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ADDRESSING TRAUMA. ACHIEVING EQUITY. ENGAGING COMMUNITY.

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DBHIDS ANNUAL REPORT 2022 - 2023

City of Philadelphia Department of Behavioral Health and Intellectual disAbility Services

Intellectual disAbility Services

Planning Innovation

Administration, Finance, and Quality

Behavioral Health and Justice

Behavioral Health

Community Behavioral Health

PHILADELPHIA BEHAVIORAL HEALTH SYSTEM

DBHIDS Divisions Administration, Finance, and Quality Administration and Finance supports the provision of services in a fiscally responsible manner to ensure the sustainability of programs and the ability to continually improve.

Planning Innovation develops and implements strategies to advance the transformation of Philadelphia’s behavioral health system to a recovery-oriented system of care.

Behavioral Health Division includes the Office of Mental Health and the Office of Addiction Services and, through an extensive network, provides services to people requiring medical, social, and educational services.

Behavioral Health and Justice Division works to improve treatment outcomes in the community for people re-entering from incarceration and to decrease criminal recidivism through collaboration with the Philadelphia justice systems.

Intellectual disAbility Services is responsible for oversight, planning, administering, and coordinating the Infant Toddler Early Intervention Program and Intellectual disAbility and Autism supports and services.

Community Behavioral Health is a not-for-profit 501(c)(3) corporation contracted by the City of Philadelphia to provide mental health and substance use treatment services for Philadelphia County Medicaid recipients.

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ADDRESSING TRAUMA. ACHIEVING EQUITY. ENGAGING COMMUNITY.

Division of

Administration, Finance, and Quality

The Division of Administration, Finance, and Quality plays a pivotal role in supporting all DBHIDS divisions through a health economics approach, ensuring fiscal responsibility and program sustainability while striving for continual improvement.

Highlights and Major Initiatives

4,259 help desk tickets received and handled.

43 Network Improvement and Accountability Collaborative visits completed.

10,166 trainings completed.

23 new hires on-boarded.

9 reinvestment plans approved.

1,689 invoices paid.

110 right-to-know and open records requests logged.

27 complaints processed.

Accomplishments 100 percent staff completion of HIPAA training.

Network Improvement and Accountability Collaborative maintained a PACE goal with over providers achieving satisfactory re-credentialing status.

80 percent of

11 new fiscal policies and procedures for approval.

Exceeded fiscal year 2023 goals by conducting 123 classes and certifying 1,758 Mental Health First Developed and submitted Aiders.

Launched an interactive training catalog accessible via the DBHIDS intranet, offering over Introduced “Chat and Chew with Dr. Pritchett” lunch-and-learn events.

Revised and updated the reinvestment proposal process.

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500 courses.

DBHIDS ANNUAL REPORT 2022 - 2023

Looking Ahead As DBHIDS looks to the future, these initiatives underscore our commitment to advancing efficiency, quality, and accessibility in serving the needs of Philadelphia’s diverse community.

1. Implement DBHIDS Compliance Plan; Continue directed Performance Improvement Plan.

2. Translate community-focused e-Learnings into Philadelphia’s top five languages.

3. Train 1,700 individuals as certified Mental Health First Aiders by fiscal year 2025.

4. Expand and enhance Community Behavioral Health fiscal oversight.

5. Improve Corrective Action Plan procedures and submission process.

6. Develop repository for all DBHIDS software applications.

7. Continue updates to DBHIDS website and Intranet.

8. Implement internship and career development programs.

9. Promote internal staff training and utilization.

10. Implement updated electronic on-boarding and off-boarding procedures department-wide.

11. Further refine division protocols and procedures.

“Every day at AFQ, we are driven by a profound commitment to making a meaningful impact on the lives of Philadelphia’s residents. As a team member, witnessing the positive impact that our work within DBHIDS has is inspiring. Our work extends far beyond routine tasks; it’s about implementing the processes that help further the work that empowers and uplifts the people of Philadelphia.”

Veronica Copeland, Administrative Liaison to the Deputy Commissioner

“In 2023 there were many new efforts pushed and changes made within the Department, and the team was agile, adaptable, and responsive to them all. Looking forward to our continuing efforts to push further ahead and achieve more progress in the coming year.”

Tierra Pritchett, Ph.D., Deputy Commissioner Visit dbhids.org/afq to learn more.

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ADDRESSING TRAUMA. ACHIEVING EQUITY. ENGAGING COMMUNITY.

Division of

Planning Innovation

The Division of Planning Innovation advances Philadelphia’s behavioral health system using population health, data driven, and community focused strategies. Using a framework of equity, the division strives to promote access to behavioral wellness and treatment services for individuals residing in Philadelphia.

Major Initiatives and Impact Network of Neighbors In FY23, the Network of Neighbors responded to 200 support requests,

160 communities and 36 schools, benefiting almost 3,000 individuals. Training in Psychological First Aid and Post-Traumatic Stress Management certified 89 community members, increasing the total trained to 750. Partnerships with City departments supported municipal workers

aiding

affected by trauma amid heightened requests following incidents such as the September 2022 Roxborough High School shooting and the January 2023 Port Richmond building collapse.

Community Wellness Engagement unit Engaged 11,956 community members across Philadelphia’s ten city council districts offering peer support and linking individuals to behavioral health resources. A streamlined system improved responsiveness to event requests, supporting events and reaching

6,856 attendees with behavioral health information.

281 community

Diversity, Equity, and Inclusion Engaging Males of Color (EMOC) initiative hosted 19 screenings of “Trigger,” engaging 1,520 individuals in discussions on gun violence trauma. Initiatives like the Immigrant and Refugee Wellness Academy (IRWA) equipped multilingual immigrants with local behavioral health resources.

Mural Arts Porch Light Program Launching “Equity” focused signature project “Our Land, Our Movement” in West Philadelphia, Olney, and Chinatown to foster community healing.

Faith and Spiritual Affairs Held the 16th annual Faith and Spiritual Affairs Conference “Healing from the Hurt with Trauma-Informed Care”, attended by

468 individuals (268 in person, 200 online), offering

resources in braille.

Peer Culture Community Inclusion unit Sponsored courses and professional development for

216 individuals, exceeding goals with 227 participants in Professional

Development and Networking meetings.

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DBHIDS ANNUAL REPORT 2022 - 2023

Looking Ahead Expand with a fourth regional Network of Neighbors team, relaunching the Community Trauma Responder program in January 2024.

Piloting Recovery Cafes and enhancing community event support and training.

Introducing the first Spanish-language Certified Peer Specialist Training in Pennsylvania and launching Housing and Homeless Services program for Trauma-Informed Peer Services.

“The Immigrant Refugee Wellness Academy helped me to navigate about mental health, how I can help someone who is having mental health problems, and how to identify the signs.”

“I’m so glad I met you (Community Wellness Engagement Unit team member) at the Three Kings Day at Asociación Puertorriqueños en Marcha. I did not know where or how I was going to feed my children. I just want to say how grateful I am to you for helping me and connecting me with (community organization). Thank you for what you did for me and my children.”

“The Network of Neighbors program provided our School Community with a space of warmth, welcome, and safety.

We were in the throes of an incomprehensible tragedy, and they brought us small but meaningful moments of healing and connection, which allowed us to keep moving forward when it felt impossible.

Any school, group, or community will benefit from their care, intentionality, and presence.”

Community Program Participants

Visit dbhids.org/pi to learn more.

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ADDRESSING TRAUMA. ACHIEVING EQUITY. ENGAGING COMMUNITY.

Behavioral Health Division

DBHIDS’ Behavioral Health Division provides mental health services for adults and children requiring medical, social, and educational services.

The office provides these services through an extensive network of contracted provider agencies throughout Philadelphia.

Highlights Addressing the Xylazine Crisis Xylazine use among individuals with substance use disorder has escalated into a nationwide crisis, posing risks of overdose and severe infections. Traditional acute care settings struggle to provide adequate post-acute care, including intravenous therapy and wound management, while meeting behavioral health needs. Responding to this multifaceted crisis requires innovative, evidence-based approaches.

Development of the Philly L4 Post-Acute Program DBHIDS spearheaded a crisis-informed strategy to address this issue, culminating in the Philly L4 Post-Acute Program. Partnering with American Society of Addiction Medicine L4 hospitals such as Eagleville Hospital and Kensington Hospital, the program expanded services to include intravenous therapy, peripherally inserted central catheter line care, and complex wound management. This initiative ensures compliance with rigorous standards and enhances access to necessary resources.

Clinical Outcomes and Financial Impact Since its launch in March 2023, 132 individuals were identified for the program in acute care hospitals, with 40 percent of cases admitted. Of those admitted, 59 percent successfully finished medical care for infections, with most continuing rehabilitation for substance use disorder. This shift from prolonged acute care stays to specialized post-acute settings not only improved health outcomes but also reduced acute care hospital stays from 1,141 to 331 patient-days, which is expected to generate over $6 million annual savings for physical health managed care plans.

Expansion and Future Directions DBHIDS plans to expand the program to more acute care hospitals, aiming to integrate feedback through stakeholder surveys in November 2023. Gaining regional and national attention, this initiative represents a pivotal step towards holistic care for individuals with substance use disorder, combining medical treatment with behavioral health rehabilitation.

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DBHIDS ANNUAL REPORT 2022 - 2023

The Philadelphia Model: Addressing Serious Mental Illness in Long-term Care Background and Need The Philadelphia Model responds to the mental health crisis in which older adults with serious mental illness are living in psychiatric units and other restrictive settings including homeless shelters and jail that cannot meet their behavioral and physical health and personal care needs.

With 15 percent of adults over 60 affected by mental disorders and experiencing substantial functional impairments, and over 50 percent of nursing home residents having mental health disorders other than dementia, there is a critical need for tailored, integrated care solutions that promote access to existing Medicare- and Medicaid-funded care and services to address this need.

Innovative Approach Collaboration with federal, state, and local stakeholders to develop the Philadelphia Model, bridging behavioral health services with long-term care, this model ensures 24/7 behavioral health staffing alongside traditional nursing care, offering specialized services such as behavioral coaching and group therapy. By enhancing care quality and stability, it aims to support the vulnerable population of people with serious mental illnesses.

Implementation and Impact In June 2023, the Behavioral Wellness Center was selected to provide behavioral health services within the Monumental Post-Acute Care facility. Operational planning is under way focusing on clinical preparations and regulatory alignment to optimize care delivery for older adults with serious mental illness. Structured collaborations with relevant departments ensure adherence to state regulations and funding frameworks.

Visit dbhids.org/bhd to learn more.

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ADDRESSING TRAUMA. ACHIEVING EQUITY. ENGAGING COMMUNITY.

The Behavioral Health and Justice Division is dedicated to reducing the involvement of individuals with behavioral health challenges, including Serious Mental Illness, in the criminal justice system.

BHJD employs the Sequential Intercept Model to intervene at various points within the justice system, redirecting individuals towards behavioral health services instead of further justice system involvement. By facilitating access to treatment and support services that foster community stability, BHJD aims to decrease arrests and enhance the overall health, well-being, and autonomy of Philadelphians.

Behavioral Health and Justice Division

Major Activities As a division of DBHIDS, BHJD spans the intersection of criminal justice and behavioral health systems. It deploys clinical staff such as Navigators, Clinical Assessors, and certified peer specialists to assess needs, create comprehensive re-entry plans, and support individuals as they reintegrate into the community.

Collaboration with key justice partners—including the Defender Association, District Attorney’s Office, and Philadelphia Police Department—is pivotal to BHJD’s mission.

Highlights BHJD launched the Forensic Equity unit to address racial disparities and improve Social Determinants of Health among justice-involved individuals with behavioral health challenges. This unit utilizes a prevention spectrum framework to mitigate disparities within this vulnerable population.

The Veteran Initiatives unit within BHJD focuses on ensuring veterans receive tailored treatment and support, including trauma-informed care and resources for their families. The unit contributes expertise to CBH’s Crisis Intercept Mapping to address veteran suicide.

Testimonial: Success Story A notable initiative is the Christine Gibson Peer Support House (CGPSH), a peer-run crisis program designed to stabilize individuals transitioning from incarceration to the community. CGPSH provides comprehensive support services aimed at preventing reincarceration and facilitating successful community reintegration.

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DBHIDS ANNUAL REPORT 2022 - 2023

A Look Ahead BHJD plans to expand its Forensic Equity and Veteran Initiatives units, enhancing support for community members with behavioral health challenges and justice involvement. The division aims to strengthen diversity, equity, and inclusion within its workforce, integrating a Justice, Equity, Diversity, and Inclusion framework into its operations in collaboration with A.L. Colley and Associates.

BHJD remains committed to its mission of reducing justice involvement for individuals with behavioral health challenges in Philadelphia, ensuring they receive the support needed to lead stable, productive lives in the community.

Crisis Intervention Response Team Calls

98 percent of CIRT calls do not result in an arrest.

Less than Over

30 percent result in involuntary psychiatric hospitalization.

800 unique individuals served.

Conducted over

1,100 follow-up engagements.

450 Philadelphians referred for help with mental health, substance abuse, and physical health treatment services.

Visit dbhids.org/bhjd to learn more.

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ADDRESSING TRAUMA. ACHIEVING EQUITY. ENGAGING COMMUNITY.

Division of

Intellectual disAbility Services

The Division of Intellectual disAbility Services works with the Commonwealth and service providers to offer quality supports and services so individuals will have choices in their lives, meaningful relationships, and the opportunity to participate in their community as valued citizens.

Major Initiatives and Impact Trauma-Informed Care Integration In collaboration with CBH, IDS implemented the Trauma Screener to enhance behavioral health services’ effectiveness through a trauma-informed approach. By identifying individuals with significant trauma histories and PTSD, this initiative ensures tailored support integrated into their ongoing care plans, fostering improved outcomes and client satisfaction.

Life Sharing Program Despite challenges posed by COVID-19, IDS successfully supported 191 individuals through its Life Sharing program by the end of 2023. This initiative promotes community integration and enriches the lives of individuals with intellectual disabilities by placing them in supportive household environments, facilitating increased social interaction and personal growth.

Whole-Person Support Model Transitioning from a focus on population health risk mitigation, IDS expanded its role to emphasize whole-person support. This approach acknowledges the interconnectedness of physical, behavioral, and social health factors in individual well-being. By fostering collaboration among health care providers, families, and support systems, IDS ensures comprehensive care coordination that enhances overall health outcomes and quality of life.

Community Services Management Team The CSMT plays a pivotal role in provider engagement and support through quarterly wellness checks and technical assistance. These initiatives strengthen relationships with providers, ensuring efficient service delivery and promoting continuous quality improvement across the board.

Administrative Support Management Team oversees waiver capacities for individuals with intellectual disabilities, ensuring equitable access to necessary services while maintaining rigorous health and safety standards. By managing enrollment and recertification processes, this team supports thousands of individuals in accessing vital community living and support services.

Risk Management and Data Tool IDS developed a comprehensive Risk Management Data Tool to proactively address health and safety concerns among its service recipients. This tool facilitates early intervention and ensures swift resolution of critical issues, thereby safeguarding the well-being of vulnerable individuals in the community.

Training and Quality Improvement This underscores our commitment to ongoing staff development and service excellence. By standardizing training processes and partnering with educational institutions, IDS enhances workforce capabilities, ensuring staff readiness to deliver high-quality, personcentered care.

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DBHIDS ANNUAL REPORT 2022 - 2023

A Look Ahead START Model Program Expansion aims serve over 100 individuals annually by 2028. This initiative seeks to integrate mental health services for individuals with intellectual and developmental disabilities and co-occurring mental health disorders, enhancing community-based care and family support.

Continued Focus on Holistic Care Moving forward, IDS will continue to prioritize holistic care approaches that integrate physical, behavioral, and social health elements. By fostering collaboration with health care providers and community stakeholders, IDS aims to improve health outcomes and quality of life for all individuals served.

Diversity and Inclusion Initiatives IDS is committed to expanding diversity initiatives, including outreach events and workforce training programs aimed at promoting inclusivity and cultural competence within its operations and service delivery. By focusing on comprehensive care models, proactive risk management, and community collaboration, IDS continues to advance its mission of enhancing the lives of individuals with intellectual disabilities in Philadelphia, ensuring their dignity, well-being, and integration within the broader community.

Visit dbhids.org/ids to learn more.

“My experiences at the Brighter Future Awards event were enlightening. The exhibits and testimonies highlighted IDS’s impactful work, inspiring us to host similar events promoting disability awareness in our community.”

Rosalind Ellis, Community Member

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ADDRESSING TRAUMA. ACHIEVING EQUITY. ENGAGING COMMUNITY.

Division of

Community Behavioral Health

The Division of Community Behavioral Health (CBH) has undertaken significant strategic initiatives to support its network of over 200 Medical Assistance enrolled providers. This includes a comprehensive review and realignment of provider rates by level of care, ensuring financial sustainability postCOVID-19.

Our commitment to member engagement was evident through initiatives such as mPulse, a text messaging program aiding members with treatment reminders and medication adherence. Furthermore, the implementation of HealthTrio portals will enhance communication between CBH, its members, and providers.

Provider Network and Service Delivery CBH contracts encompass outpatient mental health, substance use, inpatient psychiatric, residential rehabilitation, family, school, and community-based programs. Collaborating with these providers, CBH strives to enhance service access, reduce disparities, and uphold public accountability. CBH served members, emphasizing culturally competent care and community participation.

100,232

CBH continues to evolve its services to meet the diverse needs of Philadelphia’s population, ensuring equitable access and effective delivery of behavioral health care across all age groups and service categories.

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DBHIDS ANNUAL REPORT 2022 - 2023

Utilization Data Highlights

Unique Members Served

Inpatient Psychiatric

10,316

Inpatient Drug and Alcohol

611

Non-Hospital Drug and Alcohol

8,149

Outpatient Psychiatric

73,320

Outpatient Drug and Alcohol

15,526

Behavioral Health Rehab for Children

10,111

Residential Treatment Facility Accredited

94

Residential Treatment Facility Non-Accredited

36

Ancillary Support

13,202

Community Support

12,447

Other

10,544

Unique Count

100,232

Special Populations by Age Group Fiscal Year 2023 unique members served 0-15

2,939

6-12

12,319

13-17

10,834

18-20

4,165

21-44

37,943

45-64

27,667

65+

4,365

Visit dbhids.org/cbh to learn more.

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ADDRESSING TRAUMA. ACHIEVING EQUITY. ENGAGING COMMUNITY.

888-545-2600 CBHPhilly.org - CALL. TEXT. CHAT. Resources Mental Health Screening Free Training Community Events Chat Live 24/7

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DBHIDS ANNUAL REPORT 2022 - 2023

CRISIS RESPONSE CENTERS 24/7 emergency evaluations to help determine the most appropriate level of care and services for both mental health and substance use crises.

ADULT Einstein CRC (Germantown) 5501 Old York Road, Philadelphia, PA 19141 215-951-8300 Friends Hospital CRC (Northeast Philadelphia) 4641 Roosevelt Blvd., Philadelphia, PA 19124 215-831-2600 Pennsylvania Hospital CRC (Center City/South Philadelphia) 801 Spruce St., Philadelphia, PA 19107 215-829-5433

Temple University/Episcopal CRC (North Philadelphia) 100 E. Lehigh Ave., Philadelphia, PA 19125 215-707-2577 HUP Cedar CRC – (West Philadelphia) Hospital of the University of Pennsylvania 501 S. 54th St., Philadelphia, PA 19143 215-748-9000 NET Access Point (Substance Use Treatment) 1007 W. Lehigh Ave., Philadelphia, PA 19133 215-408-4987

CHILDREN The Philadelphia Children’s CRC 3300 Henry Ave., Falls Two Building, 3rd Floor, Philadelphia, PA 19129 215-878-2600 Children’s Hospital of Philadelphia (CHOP) Behavioral Health and Crisis Center (at HUP Cedar) 501 S. 54th St., Philadelphia, PA 19143 445-428-5800

To reach the DBHIDS Main Office, call 215-685-5400 To learn more, visit DBHIDS.org Follow us @DBHIDS 27

Recovery.

Resilience.

Self-determination.

1101 MARKET ST. PHILADELPHIA, PA 19107 215-685-5400 DBHIDS.ORG

@DBHIDS

Cover photo credit: Steve Weinik