Department of Behavioral Health and Intellectual disAbility Services
Social Determinates of Health Supports Program
RESOURCE PACKET
This packet intends to provide individuals and families enrolled in our Social Determinants of Health (SDOH) Supports programs such as Food Engagement through Efficient Delivery Services (increasing food access), Mobility Access through Supplemental Services (increasing access to transportation), and Technology Equipment Access (providing a Chromebook to allow access to technological equipment) with existing community resources. As the above programs near their ends, we encourage participants to enroll in existing community resources described below providing food, transportation, and technology. If you need assistance enrolling, please reach out to identified supports such as case managers, therapists, peer supports, and others. If you need peer supports we encourage you to contact CBH Member Services 888-545-2600.
Table of Contents Community Resource Guide – DBHIDS has created a one-page resource guide, complete with key numbers and information. For a list of additional key documents and resource information visit HealthyMindsPhilly.org/Boost. Food Access Flyer – Attached is a flyer detailing the places and dates where you can receive free meals. The phila.gov/food free food and meals finder also offers up-to-date information on distribution sites throughout the city. Or take advantage of the Amazon campaign allowing those that receive EBT benefits to utilize Amazon Fresh to get their groceries delivered for free. Increased Mobility with Transportation Flyers – Depending on your Medicaid or other insurance coverage, you can receive transportation to and from your medical and behavioral health appointments through Modivcare. Their informational document provides more details on the Medical Assistance Transportation Program, alongside the TripCare Flyer. We hope these will provide you a better understanding of the transportation services within the city. Digital Access Through Technology Flyer – Contact a Digital Navigator through the Office of Innovation and Technology to help determine whether you qualify for a free device and free broadband internet services. We have also included their flyer on connecting to the Affordable Connectivity Program for those who are interested in looking through the information without the assistance of a digital navigator. TechOWL Flyer – Contact TechOWL for assistance connecting with devices to assist those with vision and hearing loss. They also offer training in how one can best utilize these devices, as well as assistance via their helpline. BenePhilly Flyer – BenePhilly can assist you in signing up for the benefits you qualify for and assist you in the application process.
Katrina Pratt Roebuck, MBA Senior Director of DBHIDS Systems Integration
October 2023
CITY OF PHILADELPHIA
DEPARTMENT OF BEHAVIORAL HEALTH AND INTELLECTUAL disABILITY SERVICES
COMMUNITY SERVICES AND RESOURCE GUIDE
Housing
Healthcare
Office of Homeless Services 215-686-7175
Philadelphia Crisis Line 988 or 215-685-6440
24/7 Emergency Shelter Assistance
24/7 Mental Health Crisis and Suicide Prevention
Home Repairs 215-448-2160
Community Behavioral Health 888-545-2600
Phila. Division of Housing and Community Development helps homeowners with basic repairs
Mental health and substance use treatment services for Philadelphians with Medicaid.
Utility Shut-off Assistance 215-972-5170
Behavioral Health Services 215-599-2150
See if you are eligible for money from the Utility Emergency Services Fund.
Learn if you qualify for mental health and addiction services with the Targeted Case Management Unit.
Gas Heating Bill 866-857-7095
BHSI Substance Use Treatment 215-546-1200
Call LIHEAP for help with your gas bill.
Low-income Housing Online bit.ly/PHLhousing
Call Behavioral Health Special Initiative for addiction treatment options if you have limited or no insurance.
Search for apartments in Philadelphia.
Free Grief and Loss Support 215-685-7408/7411
Affordable Housing bit.ly/AffordPHL
Domestic Violence Hotline 866-723-3014
Search affordable apartments in Philadelphia.
Rental Assistance Programs rentassistance.us
Employment First Step Staffing 215-333-3349
To apply for Medical Assistance and Insurance call Medicaid at 215-560-7226, CBH Member Services at 888-545-2600, or online at compass.state.pa.
City Health Center phila.gov/services/mentalphysical-health/city-health-centers PHMC Dental 215-309-6223
$12 to $18/per hour same-day jobs, interviews, and rides to job sites. No experience is needed.
Call the Public Health Management Corp. for virtual telehealth and emergency dental services.
Job Coaching and Services 215-560-1900
Medical and Dental Services 215-320-6187
Call the Phila. Office of Vocational Rehabilitation for help with interviews, finding work, and keeping jobs, or visit 801 Market St., Suite 6034, Phila., PA 19107. Including people with intellectual disabilities.
Job Search 833-750-JOBS (5627) Call to schedule an appointment with CareerLink.
Call the Stephen Klein Wellness Center to schedule an appointment.
Children's Resources 215-836-0958 Call or visit Cradles to Crayons at 4700 Wissahickon Ave., Suite 142, Phila., PA 19144 Updated: Jan 2023
COMMUNITY SERVICES AND RESOURCE GUIDE Transportation
Food Assistance Food Distribution Sites
Medical Assistance Transportation - Modivcare 877-835-7436
phila.gov/food/# Find free groceries and meals near you. No ID is required.
Transportation to appointments for people with Medicaid.
Food pantries 311 or 800-5HUNGRY
Get rides to medical appointments or help with costs.
Call the Coalition Against Hunger for hot meals and food assistance in your area.
City Health Centers phila.gov/services/mental-physicalhealth/city-health-centers Older Adult Meal Sites 215-765-9040
Medical Appointment Transportation 215-580-7145
Paratransit Services 888-545-2600
Call SEPTA for the Share-Ride program and Paratransit services information.
Transportation Access Programs lyft.com/lyftup
Get rides to the things you need like groceries, jobs, voting, and vaccines.
Call the Phila. Corporation for Aging to reserve 5 to 7 free meals per week.
SNAP Hotline 215-430-0556
Call to apply for food stamps and other benefits.
Free Grocery Delivery amazon.com/snap-ebt
Additional Resources Find Help findhelp.org Search for food, utilities, transportation, and more. Where to Turn Guide projecthome.org/where-to-turn Regularly updated list of resources related to health & safety, benefits, and legal assistance, and more.
Sign up with your EBT card.
Internet Access High-Speed Internet Subsidy 833-511-0311
Call to apply for a monthly internet subsidy, mail-in applications, or visit GetEmergencyBroadband.org.
Computer Training 215-867-9732
Call, email, or visit the Phila. Office of Innovation and Technology online to learn computer skills.
Digital Navigator Helpline 215-426-7049
Internet and Computer Access for Philadelphia Residents.
Online QR Codes
For more online resources, use a cell phone camera to scan the QR code.
Housing Shelters
Utilities
Housing
Food Assistance Food
Delivery
Employment Hot Meals
Same-day
Coaching
@DBHIDS Photo: Steve Weinik
Search
Office of
FREE MEALS
Homeless Services
MEN ONLY
WOMEN ONLY
SENIORS ONLY
Please contact the meal site prior to arriving to confirm mealtimes.
Sunday Face to Face 215-438-7939 23 East Price St 9 am – 2:45 pm
Monday
Tuesday
Face to Face 215-438-7939 23 East Price St 9 am – 2:45 pm
Old St. Joe’s Church 215-923-1733 321 Willings Alley 11 am
St. Francis Inn 215-423-5845 2441 Kensington Ave 10 – 11 am
Stop the Risk 215-237-6702 3033 Kensington Ave 9 am
Saint Luke’s Episcopal Church 215-844-8544 5421 Germantown Ave 9 – 10:30 am
Stop the Risk 215-237-6702 3033 Kensington Ave 9 am
Wednesday
Thursday
Friday
St. Francis Inn 215-423-5845 2441 Kensington Ave 10 – 11 am
Old St. Joe’s Church Stop the Risk 215-237-6702 215-923-1733 321 Willings Alley 3033 Kensington Ave 11 am 9 am
Saint Luke’s Episcopal Church 215-844-8544 5421 Germantown Ave 9 – 10:30 am
Stop the Risk 215-237-6702 3033 Kensington Ave 9 am
Savage Sisters 610-818-7888 1531 S Myrtlewood St 10:30 am
Stop the Risk 215-237-6702 3033 Kensington Ave 9 am
St. Francis Inn 215-423-5845 2441 Kensington Ave 10 – 11 am
Bethesda Project Sunday Breakfast 215-236-7864 Rescue Mission 907 Hamilton St 215-922-6400 12 – 1 pm 302 N 13th St 12 – 1 pm Bread of Life Ministry 215-232-3900 18th & Parkway 1:30 – 2:30 pm Face to Face 215-438-7939 23 East Price St 9 am – 2:45 pm Moor Tender Caring Inc. 215-575-5926 601 E Indiana Ave 12 – 6 pm St. Francis Inn 215-423-5845 2441 Kensington Ave 11:30 am – 1 pm Hub of Hope 215-309-5225 JFK Blvd & Broad St 1 pm
Bethesda Project 215-236-7864 907 Hamilton St 12 – 1 pm Broad Street Ministry 215-735-4847 315 S Broad St 11:30 am – 1 pm Church of the Advocate 215-978-8000 2123 N Gratz St 12 – 1 pm
Sunday Breakfast Rescue Mission 215-922-6400 302 N 13th St 12 – 1 pm The Salvation Army 267-886-8395 2843 Kensington Ave 11 am – 4 pm Veterans Multi-Service Center 215-238-806 213 N. 4th St 10 am - 1 pm
Face to Face Women of Hope 215-438-7939 123 East Price St 215-732-1341 9 am – 2:45 pm 1210 Lombard St 12 – 1:30 pm Hub of Hope 215-309-5225 JFK Blvd & Broad St 1pm St. John’s Hospice 215-563-7763 1221 Race St 12 – 1 pm
WorkSmart LLC 267-726-0214 2033 Orthodox St 1 – 4 pm
Bethesda Project 215-236-7864 907 Hamilton St 12 – 1 pm
The Salvation Army 267-886-8395 2843 Kensington Ave 11 am – 4 pm
Bethesda Project 215-236-7864 907 Hamilton St 12 – 1 pm
Sunday Breakfast Rescue Mission 215-922-6400 302 N 13th St 12 – 1 pm
Veterans Broad Street Multi-Service Center Ministry Veterans Multi-Service Center 215-735-4847 215-238-8067 315 S Broad St 213 N. 4th St 215-238-8067 11:30 am – 1 pm 213 N. 4th St 10 am - 1 pm 10 am - 1 pm Women of Hope Church of the Church of the Advocate Advocate Women of Hope 215-732-1341 1210 Lombard St 215-978-8000 215-978-8000 215-732-1341 2123 N Gratz St 1210 Lombard 12 – 1:30 pm 2123 N Gratz 12 – 1 pm St 12 – 1 pm St 12 – 1:30 pm WorkSmart LLC St. John’s Hospice WorkSmart LLC St. John’s Hospice 267-726-0214 2033 Orthodox 215-563-7763 215-563-7763 267-726-0214 St 1 – 4 pm 1221 Race St 2033 Orthodox 1221 Race St 12 pm – 1 pm 12 – 1 pm St 1 – 4 pm
Broad Street Ministry 215-735-4847 315 S Broad St 11:30 am – 1 pm
Sunday Breakfast Rescue Mission 215-922-6400 302 N 13th St 12 – 1 pm
The Salvation Army 267-886-8395 2843 Kensington Ave 11 am – 4 pm
Bethesda Project 215-236-7864 907 Hamilton St 12 – 1 pm
St. John’s Hospice 215-563-7763 1221 Race St 12 – 1 pm
Bethesda Project 215-236-7864 907 Hamilton St 12 – 1 pm
St. Francis Inn 215-423-5845 2441 Kensington Ave 11:30 am – 1 pm
Broad Street Ministry 215-735-4847 315 S Broad St 11:30 am – 1 pm
Sunday Breakfast Rescue Mission 215-922-6400 302 N 13th St 12 – 1 pm
Broad Street Ministry 215-735-4847 315 S Broad St 11:30 am – 1 pm
St. John’s Hospice 215-563-7763 1221 Race St 12 – 1 pm
Veterans Multi-Service Center 215-238-8067 213 N. 4th St 10 am - 1 pm
Church of the Advocate 215-978-8000 2123 N Gratz St 12 – 1 pm
Church of the Advocate 215-978-8000 2123 N Gratz St 12 – 1 pm Face to Face 215-438-7939 123 East Price St 9 am – 2:45 pm
Women of Hope 215-732-1341 1210 Lombard St 12 – 1:30 pm
Hub of Hope 215-309-5225 JFK Blvd & Broad St WorkSmart LLC 1pm 267-726-0214 2033 Orthodox St Moor Tender Caring 1 – 4 pm Inc. 215-575-5926 601 E Indiana Ave 12 – 2 pm
Sunday Breakfast Rescue Mission 215-922-6400 302 N 13th St 12 – 1 pm
Veterans Multi-Service Center Face to Face 215-238-8067 215-438-7939 123 East Price St 213 N. 4th St 9 am – 2:45 pm 10 am - 1 pm Hub of Hope 215-309-5225 JFK Blvd & Broad St 1 pm
Women of Hope 215-732-1341 1210 Lombard St 12 – 1:30 pm
Moor Tender Caring Philadelphia Dream Center Inc. 215-575-5926 215-856-3250 601 E Indiana Ave Intersection of 12 – 2 pm Kensington & Allegheny Avenues 11am-1pm
Saturday Living Word Community 215-563-1322 142 N 17th 9:30 am
Old St. Joe’s Church 215-923-1733 321 Willings Alley 11 am
Old First Reformed United Church of Christ 215-922-4566 151 N 4th St 9 am – 10 am
The Table – Calvary Vision 267-312-0284 Sargent St 9 am – 11 am Savage Sisters 610-818-7888 1531 S Myrtlewood St 10:30 am
Bethel Presbyterian Muslims Serve Church 833-486-4370 4700 Wyalusing Ave 215-228-0328 12 pm 1980 W York St 2 – 4 pm (Every other Saturday) St. Francis Inn 215-423-5845 Bethesda Project 2441 Kensington Ave 11:30 am – 1 pm 215-236-7864 907 Hamilton St 12 – 1 pm Sunday Breakfast Rescue Mission Face to Face 215-438-7939 123 East Price St 9 am – 2:45 pm
215-922-6400 302 N 13th St 12 – 1 pm
Hub of Hope 215-309-5225 JFK Blvd & Broad St 1 pm
University City Hospitality Coalition 610-639-4395 3916 Locust Walk 12 pm
Living Word Community 215-563-1322 142 N 17th 11:30 am
Moor Tender Caring Inc. 215-575-5926 601 E Indiana Ave 12 – 6 pm
Office of
Homeless Services
FREE MEALS MEN ONLY
WOMEN ONLY
SENIORS ONLY
Please contact the meal site prior to arriving to confirm mealtimes.
Sunday
Monday
Grace Cafe 215-568-6250 55 N. Broad St 5 – 6 pm
Chosen 300 Center City 215-765-9806 1116 Spring Garden St 6 pm
Moor Tender Caring Inc. 215-575-5926 601 E Indiana Ave 12 – 6 pm
Chosen 300 West Philly 215-765-9806 3959 Lancaster Ave 6 pm
Sunday Breakfast Rescue Mission 215-922-6400 302 N 13th St 5 – 6 pm
St. Francis Inn 215-423-5845 2441 Kensington Ave 4:30 – 6 pm St. John’s Hospice 215-563-7763 1221 Race St 4 – 4:30 pm Sunday Breakfast Rescue Mission 215-922-6400 302 N 13th St 5 – 6 pm University City Hospitality Coalition University Lutheran Church 610-639-4395 37th & Chestnut 6 pm
Tuesday North Providence Baptist Church 215-817-5816 2909 N 8th St 6:45 – 8 pm Ian-Yae's In Touch 267-254-9531 20th & Race 6:30 pm St. Francis Inn 215-423-5845 2441 Kensington Ave 4:30 – 6 pm Sunday Breakfast Rescue Mission 215-922-6400 302 N 13th St 5 – 6 pm
Wednesday Chosen 300 Center City 215-765-9806 1116 Spring Garden St 6 pm St. Francis Inn 215-423-5845 2441 Kensington Ave 4:30 – 6 pm St. John’s Hospice 215-563-7763 1221 Race St 4 pm – 4:30 pm Sunday Breakfast Rescue Mission 215-922-6400 302 N 13th St 5 – 6 pm University City Hospitality Coalition Philadelphia Episcopal Cathedral 610-639-4395 38th & Ludlow 6 pm
Thursday Sunday Breakfast Rescue Mission 215-922-6400 302 N 13th St 5 – 6 pm St. Francis Inn 215-423-5845 2441 Kensington Ave 4:30 – 6 pm The Salvation Army 267-886-8395 2843 Kensington Ave 6 – 9 pm University City Hospitality Coalition St. Mary’s Church 610-639-4395 3916 Locust Walk 6 pm
Friday University City Hospitality Coalition Woodland Presbyterian Church Chosen 300 West 610-639-4395 42nd & Pine Philly 215-765-9806 6 pm 3959 Lancaster Ave Philadelphia 6 pm Dream Chosen 300 Center City 215-765-9806 1116 Spring Garden St 6 pm
St. John’s Hospice 215-563-7763 1221 Race St 4 – 4:30 pm Sunday Breakfast Rescue Mission 215-922-6400 302 N 13th St 5 – 6 pm
Center 215-856-3250 Intersection of Kensington & Allegheny Avenues 11am-1pm
Saturday Chosen 300 Center City 215-765-9806 1116 Spring Garden St 5 pm Moor Tender Caring Inc. 215-575-5926 601 E Indiana Ave 12 – 6 pm Sunday Breakfast Rescue Mission 215-922-6400 302 N 13th St 5 – 6 pm
Office of
COMIDAS GRATUITAS
Homeless Services
Sólo para hombres
Sólo para mujeres
Sólo para personas mayores
Por favor póngase en contacto con el lugar antes de ir para confirmar los horarios de las comidas.
DESAYUNO
Domingo Face to Face 215-438-7939 23 East Price St 9 am – 2:45 pm
Martes
Face to Face 215-438-7939 23 East Price St 9 am – 2:45 pm
Old St. Joe’s Church 215-923-1733 321 Willings Alley 11 am
St. Francis Inn 215-423-5845 2441 Kensington Ave 10 – 11 am
Stop the Risk 215-237-6702 3033 Kensington Ave 9 am
Saint Luke’s Episcopal Church 215-844-8544 5421 Germantown Ave 9-10:30am
Stop the Risk 215-237-6702 3033 Kensington Ave 9 am
Miércoles
Jueves
Viernes
St. Francis Inn 215-423-5845 2441 Kensington Ave 10 – 11 am
Old St. Joe’s Church Stop the Risk 215-237-6702 215-923-1733 321 Willings Alley 3033 Kensington Ave 11 am 9 am
Saint Luke’s Episcopal Church 215-844-8544 5421 Germantown Ave 9 – 10:30 am
Stop the Risk 215-237-6702 3033 Kensington Ave 9 am
Savage Sisters 610-818-7888 1531 S Myrtlewood St 10:30 am
Stop the Risk 215-237-6702 3033 Kensington Ave 9 am
St. Francis Inn 215-423-5845 2441 Kensington Ave 10 – 11 am
Bethesda Project Sunday Breakfast 215-236-7864 Rescue Mission 907 Hamilton St 215-922-6400 12 – 1 pm 302 N 13th St 12 – 1 pm Bread of Life Ministry 215-232-3900 18th & Parkway 1:30 – 2:30 pm
ALMUERZO
Lunes
Face to Face 215-438-7939 9 am – 2:45 pm Moor Tender Caring Inc. 215-575-5926 601 E Indiana Ave 12 – 6 pm St. Francis Inn 215-423-5845 2441 Kensington Ave 11:30 am – 1 pm Hub of Hope 215-309-5225 JFK Blvd & Broad St 1 pm
Bethesda Project 215-236-7864 907 Hamilton St 12 – 1 pm Broad Street Ministry 215-735-4847 315 S Broad St 11:30 am – 1 pm Church of the Advocate 215-978-8000 2123 N Gratz St 12 – 1 pm
Sunday Breakfast Rescue Mission 215-922-6400 302 N 13th St 12 – 1 pm The Salvation Army 267-886-8395 2843 Kensington Ave 11 am – 4 pm Veterans Multi-Service Center 215-238-806 213 N. 4th St 10 am - 1 pm
Face to Face Women of Hope 215-438-7939 123 East Price St 215-732-1341 9 am – 2:45 pm 1210 Lombard St 12 – 1:30 pm St. John’s Hospice WorkSmart LLC 215-563-7763 267-726-0214 1221 Race St 2033 Orthodox St 12 – 1 pm 1 – 4 pm Hub of Hope 215-309-5225 JFK Blvd & Broad St 1 pm
Bethesda Project The Salvation Army 267-886-8395 215-236-7864 2843 Kensington Ave 907 Hamilton 11 am – 4 pm St 12 – 1 pm
Bethesda Project 215-236-7864 907 Hamilton St 12 – 1 pm
Veterans Broad Street Multi-Service Center Ministry 215-735-4847 215-238-8067 315 S Broad St 213 N. 4th St 11:30 am – 1 pm 10 am - 1 pm
Broad Street Ministry Veterans 215-735-4847 Multi-Service Center 315 S Broad St 215-238-8067 11:30 am – 1 pm 213 N. 4th St 10 am - 1 pm Church of the Advocate Women of Hope 215-978-8000 215-732-1341 2123 N Gratz St 1210 Lombard 12 – 1 pm St 12 – 1:30 pm
Church of the Advocate 215-978-8000 2123 N Gratz St 12 – 1 pm
Women of Hope 215-732-1341 1210 Lombard St 12 – 1:30 pm
WorkSmart LLC St. John’s Hospice 267-726-0214 2033 Orthodox 215-563-7763 St 1 – 4 pm 1221 Race St 12 – 1 pm Sunday Breakfast Rescue Mission 215-922-6400 302 N 13th St 12 – 1 pm
Sunday Breakfast Rescue Mission 215-922-6400 302 N 13th St 12 – 1 pm
St. John’s Hospice WorkSmart LLC 215-563-7763 267-726-0214 1221 Race St 2033 Orthodox 12 pm – 1 pm St 1 – 4 pm The Salvation Army 267-886-8395 2843 Kensington Ave 11 am – 4 pm
Bethesda Project 215-236-7864 907 Hamilton St 12 – 1 pm
St. John’s Hospice 215-563-7763 1221 Race St 12 – 1 pm
Bethesda Project 215-236-7864 907 Hamilton St 12 – 1 pm
St. Francis Inn 215-423-5845 2441 Kensington Ave 11:30 am – 1 pm
Broad Street Ministry 215-735-4847 315 S Broad St 11:30 am – 1 pm
Sunday Breakfast Rescue Mission 215-922-6400 302 N 13th St 12 – 1 pm
Broad Street Ministry 215-735-4847 315 S Broad St 11:30 am – 1 pm
St. John’s Hospice 215-563-7763 1221 Race St 12 – 1 pm
Veterans Multi-Service Center 215-238-8067 213 N. 4th St 10 am - 1 pm
Church of the Advocate 215-978-8000 2123 N Gratz St 12 – 1 pm
Church of the Advocate 215-978-8000 2123 N Gratz St 12 – 1 pm Face to Face 215-438-7939 123 East Price St 9 am – 2:45 pm
Women of Hope 215-732-1341 1210 Lombard St 12 – 1:30 pm
Hub of Hope 215-309-5225 JFK Blvd & Broad St WorkSmart LLC 1pm 267-726-0214 2033 Orthodox St Moor Tender Caring 1 – 4 pm Inc. 215-575-5926 601 E Indiana Ave 12 – 2 pm
Sunday Breakfast Rescue Mission 215-922-6400 302 N 13th St 12 – 1 pm
Face to Face 215-438-7939 123 East Price St 9 am – 2:45 pm
Veterans Multi-Service Center 215-238-8067 213 N. 4th St 10 am - 1 pm
Hub of Hope 215-309-5225 JFK Blvd & Broad St 1 pm
Women of Hope 215-732-1341 1210 Lombard St 12 – 1:30 pm
Moor Tender Caring Philadelphia Dream Center Inc. 215-575-5926 215-856-3250 601 E Indiana Ave Intersection of 12 – 2 pm Kensington & Allegheny Avenues 11am-1pm
Sábado Living Word Community 215-563-1322 142 N 17th 9:30 am
Old St. Joe’s Church 215-923-1733 321 Willings Alley 11 am
Old First Reformed The Table – Calvary United Church of Vision Christ 267-312-0284 Sargent St 215-922-4566 9 am – 11 am 151 N 4th St 9 am – 10 am Savage Sisters 610-818-7888 1531 S Myrtlewood St 10:30 am Bethel Presbyterian Church 215-228-0328 1980 W York St 2 – 4 pm (Every other Saturday) Bethesda Project 215-236-7864 907 Hamilton St 12 – 1 pm Face to Face 215-438-7939 123 East Price St 9 am – 2:45 pm Hub of Hope 215-309-5225 JFK Blvd & Broad St 1 pm Living Word Community 215-563-1322 142 N 17th 11:30 am
Muslims Serve 833-486-4370 4700 Wyalusing Ave 12 pm St. Francis Inn 215-423-5845 2441 Kensington Ave 11:30 am – 1 pm Sunday Breakfast Rescue Mission 215-922-6400 302 N 13th St 12 – 1 pm University City Hospitality 610-639-4395 3916 Locust Walk 12 pm
Moor Tender Caring Inc. 215-575-5926 601 E Indiana Ave 12 – 6 pm
Office of
Homeless Services
COMIDAS GRATUITAS Sólo para hombres
Sólo para mujeres
Sólo para personas mayores
Por favor póngase en contacto con el lugar antes de ir para confirmar los horarios de las comidas.
CENA
Domingo
Lunes
Grace Cafe 215-568-6250 55 N. Broad St 5 – 6 pm
Chosen 300 Center City 215-765-9806 1116 Spring Garden St 6 pm
Moor Tender Caring Inc. 215-575-5926 601 E Indiana Ave 12 – 6 pm
Chosen 300 West Philly 215-765-9806 3959 Lancaster Ave 6 pm
Sunday Breakfast Rescue Mission 215-922-6400 302 N 13th St 5 – 6 pm
St. Francis Inn 215-423-5845 2441 Kensington Ave 4:30 – 6 pm St. John’s Hospice 215-563-7763 1221 Race St 4 – 4:30 pm Sunday Breakfast Rescue Mission 215-922-6400 302 N 13th St 5 – 6 pm University City Hospitality Coalition University Lutheran Church 610-639-4395 37th & Chestnut 6 pm
Martes
Miércoles
North Providence Baptist Church 215-817-5816 2909 N 8th St 6:45 – 8 pm
Chosen 300 Center City 215-765-9806 1116 Spring Garden St 6 pm
Ian-Yae's In Touch 267-254-9531 20th & Race 6:30 pm St. Francis Inn 215-423-5845 2441 Kensington Ave 4:30 – 6 pm Sunday Breakfast Rescue Mission 215-922-6400 302 N 13th St 5 – 6 pm
St. Francis Inn 215-423-5845 2441 Kensington Ave 4:30 – 6 pm St. John’s Hospice 215-563-7763 1221 Race St 4 pm – 4:30 pm Sunday Breakfast Rescue Mission 215-922-6400 302 N 13th St 5 – 6 pm University City Hospitality Coalition Philadelphia Episcopal Cathedral 610-639-4395 38th & Ludlow 6 pm
Jueves Sunday Breakfast Rescue Mission 215-922-6400 302 N 13th St 5 – 6 pm St. Francis Inn 215-423-5845 2441 Kensington Ave 4:30 – 6 pm The Salvation Army 267-886-8395 2843 Kensington Ave 6 – 9 pm University City Hospitality Coalition St. Mary’s Church 610-639-4395 3916 Locust Walk 6 pm
Viernes Chosen 300
University
215-765-9806 1116 Spring Garden St 6 pm
Hospitality Coalition Woodland Presbyterian Church Chosen 300 West 610-639-4395 42nd & Pine Philly 215-765-9806 6 pm 3959 Lancaster Ave Philadelphia 6 pm Dream St. John’s Hospice 215-563-7763 1221 Race St 4 – 4:30 pm Sunday Breakfast Rescue Mission 215-922-6400 302 N 13th St 5 – 6 pm
Center 215-856-3250 Intersection of Kensington & Allegheny Avenues 11am-1pm
Sábado Chosen 300 Center City 215-765-9806 1116 Spring Garden St 5 pm Moor Tender Caring Inc. 215-575-5926 601 E Indiana Ave 12 – 6 pm Sunday Breakfast Rescue Mission 215-922-6400 302 N 13th St 5 – 6 pm
TripCare Scheduling and Managing Transportation Has Never Been Easier! TripCare is a one-stop solution for viewing and managing member transportation! TripCare was designed by Modivcare to support you, our partners.
TripCare: Digitizes formerly manual processes Saves its users time and energy Dynamically incorporates each member's plan's requirements Helps users with phone support available at (TTY) 1-866-533-0707, M-F 8AM-8PM EST
VIEW
CREATE
MANAGE
Upcoming trips
Single leg trip
The digital Standing
Past, completed trips
requests
Order
Trip denial reasons
Multi-leg trip requests
recertification
Trips created from
Standing Order
process
the contact center or
requests
Trip updates and
member-facing
Digital attendance
cancelations
technology
logs and form uploads
Member rosters
https://tripcare.modivcare.com/
Training: p.modivcare.com/TripCareTraining
Welcome to the Medical Assistance Transportation Program (MATP) A. WHAT IS MATP? The Medical Assistance Transportation Program (MATP) is a shared ride transportation service available to people receiving Medical Assistance and is paid by the Pennsylvania Department of Human Services. A Shared Ride service means that you will be traveling with other MATP members who are traveling to a location close to where you are going. In Philadelphia County, the MATP Program is run by ModivCare. In Philadelphia, you do not need to fill out an application for MATP services. Below are answers to questions that you might have about the MATP service. If you have questions that are not answered here, please call ModivCare at 1-877-835-7436 and we will do everything we can to help you. Where can I go on an MATP ride? You can use MATP rides to go to medical appointments or to any service covered by Medical Assistance. These medical services include but are not limited to:
•
Doctor, Dentist, Drug and Alcohol Treatment Clinics, Hospitals for tests (e.g. lab work, x-rays, etc.), Psychologist or Psychiatrist, Medical Equipment Suppliers, Pharmacy for prescriptions, therapies (i.e. physical, occupational),mental health treatment, drug & alcohol treatment and any service covered by Medical Assistance.
You cannot use MATP rides if:
•
You need emergency ambulance transportation. If you have an emergency you should call 911 right away.
• •
You are going grocery shopping or to social activities. You are going for medical care that is not covered by Medical Assistance.
B. WHAT KINDS OF RIDES ARE PROVIDED BY MATP? We will provide you with the best type ride that is available to meet your personal needs. When you call our Reservation line, ModivCare will ask you questions about your health and if you have any special transportation needs. Your answers will help us decide what kind of ride you need. We may ask you to have your doctor fill out a form to help us determine what type of ride to give you. We can provide you with a ride in one of the following ways:
•
SEPTA - A SEPTA bus or train might be the best choice for your ride. If it is, we will mail you a day pass before your appointment.
1
•
Mileage Reimbursement - If you are able to use your own car or you know someone who can give you a ride, we will pay $0.12 (twelve cents) per mile, plus parking and tolls.
•
Paratransit – If SEPTA is not a good choice for you and you are not able to use your own car, or know someone who can give you a ride, a shared van (mini, 12-15 passenger), liftequipped van, taxi or other vehicle will be used for your ride. For eligibility of paratransit service, a Physician Transportation Restriction form has to be completed by your PCP or treating physician stating the medical restrictions that prohibit you from using public transit.
What to do if you are told that you are not eligible for MATP? Contact your medical insurance company and see if they can assist you with transportation. You may also contact your MA worker to verify your Medicaid eligibility as well as MATP eligibility. RULES FOR MILEAGE REIMBURSEMENT If you will be traveling by car, you must call us 24 hours in advance to let us know the date of your appointment. We will send you a form to fill out where you had your appointment, and if you had to pay any parking or tolls. You will need to have the medical provider at each appointment you go to sign this form. You should send us your form right away and include any receipts for parking or tolls. We will send you a check to reimburse your costs within two weeks. Send your forms to: ModivCare Claims Department Phila Gas Reimbursement 798 Park Ave NW 4TH Floor Norton, VA 24273
C. HOW DO I SCHEDULE A RIDE? • • •
Call ModivCare at 1-877-835-7412
• •
If you do not call at least 3 days before, it may be harder for you to get a ride.
•
If you do not speak English, we can provide you with an interpreter.
Our office hours are Monday – Saturday from 6:00 a.m. to 8:00 p.m. You can call us as many as thirty days before your appointment to arrange a ride, but you must call 3 days before you need a ride (7 days for SEPTA). You can get a ride, with less than 3 days’ notice, for “urgent trips”, like when a person needs a test at the hospital right away. If you call us during hours for an urgent trip, someone will help you. If you call after-hours for a trip that is not urgent, we will ask you to call back the next day during regular business hours.
What do I need to tell ModivCare when I call? 2
You will need to verify your date of birth, address and phone number every time you call.
• •
The date and time of your appointment.
• •
The time for your return ride
The specific name, department, floor or suite number and phone number to the place where you are going e.g. Dr. Gary Brown at Temple Hospital, not just Temple Hospital. If you have any special needs like: - if you use a wheelchair or walker - if you have a disability or problem that might keep you from going to the curb to catch your ride - if you need to have someone go with you to your appointments - if you need help in another language
ModiveCare will let you know what type of ride you will receive
•
If you will be riding SEPTA, you will receive enough day passes or a monthly transpass to cover your trips.
•
If you will use your own car or someone will drive you, we will mail you a form to fill out and return to us after your trip. We will pay you back for the cost of gas, parking and tolls. Please provide receipts for parking and tolls.
•
If a van or other vehicle will be picking you up, we will give you an estimated pick-up time.
•
The transportation company may call you the night before your ride to let you know exactly what time they will pick you up.
•
Please be ready at least 30 minutes before your pick-up time so that you can get to the curb when your vehicle arrives. If you have any disabilities or limitations that keep you from getting to the curb, please tell us at the time of your call.
D. Urgent Care Transportation If you need a ride on short notice for an urgent medical reason, you should call ModivCare right away. Please have your medical provider’s phone number when you call so that we can verify with them that your appointment is urgent. We have a process for responding to any urgent care requests and will make every effort to help you receive the medical care that you need. Urgent medical care includes any time when your medical provider tells you that you must come to their office or that you must get some other medical treatment or service, on that same day or within the next 24 hours.
E. HOW FAR CAN I GO ON AN MATP RIDE? ModivCare will make sure you get a ride to the Medical Assistance covered medical care you need.
3
If you are enrolled in a Medical Assistance MCO (Managed Care Organization), we provide rides to any medical provider in your MCO or HMO region. The MCO regions are in: Philadelphia, Bucks, Chester, Delaware and Montgomery counties. We can only take you to providers in your MCO network unless your MCO has referred you to a provider outside of your network. For pharmacy trips,you will be taken to one of the two closest providers to your home unless there is a specific medical reason that necessitates a more distant provider be used. If you are in Medical Assistance fee-for-service, we will set up transportation to the provider who is closest to your home. We will take you to a more distant provider only if you give us medical information that shows the more distant provider is required to meet your needs. If you have Medicare and Medicaid, we will take you to your Medicare appointments. If you have questions about MATP rides, please call us at 1-877-835-7412.
F. RULES FOR RIDING PARATRANSIT TRANSPORTATION Pick Up and Drop Off Guidelines: MATP drivers are required to pick you up no sooner than 15 minutes before your scheduled pick-up time and no later than 15 minutes after your pick-up time. For example, if your pick up time from your house is 9:00 AM, your ride can come between 8:45 AM and 9:15 AM. We will drop you off at your appointment no more than one (1) hour before your appointment time and we will pick you up no later than one (1) hour after your appointment is finished. PLEASE NOTE: Certain long distance and heavy population trips are grouped for efficiency and will require you to be at your appointment for more than one hour before or after your appointment time. These infrequent instances are reviewed and approved by the Department of Public Welfare to assure the ongoing availability of these services to the greatest possible number of consumers. The driver will ask you to sign a sheet when you are picked up and dropped off. This way, we can ensure your rides are arriving on time. If we do not meet these timelines, you should call us at 1-877-835-7420 to report the problem and we will arrange another ride for you. Door-to-Door and Curb-to-Curb service Door-to-Door service is for people who use paratransit and have disabilities or limitations that keep them from getting out of their home and to the curb on their own. This level of service will require a medical professional verification in most instances. The van drivers and attendants are not allowed to provide any physical assistance up/down steps. If you have steps that you need help with, you will have to have someone with you that can assist you up and down the steps.
4
Curb-to-Curb service is for people who use paratransit and have no disabilities or limitations that would keep them from getting their ride at the curb. Can I bring someone with me on my trips? You may bring someone with you as an escort, at no cost to you, in the following situations:
•
If you are under 18 years old, you can be escorted by a parent or other relative or guardian
•
If you cannot travel independently, or you need help due to age, illness, or physical/mental disability. This requires verification by a medical professional.
•
If you do not speak English, you can bring someone that speaks your language to interpret for you.
What if I’m not ready when my ride arrives or if I forget about my appointment? If you are not ready or are not at home during your pick-up time, you will be considered a “no-show”. If you are a no-show more than two (2) times in a 90 day period, you won’t be able to get rides from ModivCare/MATP for 30 days. This will happen every time you are a no-show more than two (2) times in a 90-day period. The first time you “no-show”, you will be notified in writing reminding you of the “no-show” policy. Upon the second “no-show”, you will receive a second written notice that you have violated the policy twice in a 90-day period. Upon the second “no-show” in ninety days or less, you will be provided with written notice informing you that you cannot ride MATP paratransit for 30 days. You will receive the notice at least ten days in advance of the effective date of suspension of services. You have the right to appeal this decision. Information about your right to appeal is included in the written notice. We will work with you to find alternate transportation during the suspension which may include mileage reimbursement or mass transit passes. If you find out that your medical appointment has changed or been cancelled, or that you will not be going to your medical appointment for any other reason, please call ModivCare within 24 hours before your appointment or as soon as you know your schedule has changed so that it is not counted as a no-show. The rules for riders to follow so that everyone has a pleasant and safe ride. ModivCare expects that all riders will conduct themselves properly. If a rider has too many behavioral issues, they may not be able to get rides from MATP.
5
If a rider has more than three (3) minor behavioral issues in one (1) month by displaying actions that make others uncomfortable, or offending a driver or another MATP rider with verbal abuse, they will not be able to get a ride from MATP for one (1) month. If a rider has a severe behavioral issue that could cause physical harm to the driver or to another MATP rider by hitting someone or creating a disruption that could cause the driver to have an accident, you will immediately be suspended from using paratransit for no less than one month. We will work with you to find a safe alternate transportation. If you continue to have severe behavioral incidents then you transportation with MATP will be permanently terminated to protect the health and safety of other riders. You will receive verbal and written notice before your rides are stopped. You have a right to appeal our decision to stop your rides.
G. COMPLAINT PROCESS A complaint is any issue or dispute or objection you express to us about our agency, or about the coverage, operations or policies of our MATP. If you have a complaint about our services, about how you were treated by our staff or a driver, or about our policies, please let us know. We will record your complaint, investigate and respond to you. We will respond to all complaints within 24 hours and will provide a written response to all written complaints within 5 business days with a resolution to your complaint, or a plan of action if LogistiCare has not been able to resolve the complaint within 5 days (often, carrier issues and the research involved require more than 5 days for resolution). If you are not satisfied with our response, you may request a 2nd level complaint. During the 2nd level complaint, ModivCare’s Operations General Manager will review your complaint and issue a response within five (5) business days. If you are still not satisfied with the resolution following the second review, we will forward your complaint to the Department of Public Welfare for a final review. Add address for Department of Public Welfare To make a complaint, please call 1-877-835-7428 or email your complaint to: ComplaintsPHL@modivcare.com Mail your complaint to: ModivCare Attn: Quality Assurance/Complaint Department 520 N. Delaware Avenue, Suite 801 Philadelphia, PA 19123 Fax: 1-877-835-7431
H. APPEALS PROCESS
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ModivCare is required to give you a written notice if we deny your request for a ride or for mileage reimbursement. We are also required to give you written notice in advance if we plan to reduce or change your services or suspend you from the program for any length of time. The notice will tell you the reasons for our action, when the action will start, and your rights to appeal the decision. If you need help to appeal or do not receive a written notice, call The Welfare Law Line at 215-227-6485 or the Pennsylvania Health Law Project at 1-800274-3258 for free legal assistance.
J. OTHER MEDICAL TRANSPORTATION RESOURCES If we are not able to meet your medical transportation needs, you will be referred to your caseworker at the local County Assistance Office (CAO) to help you.
For more information about the MATP in Philadelphia County call ModivCare at 1-877-835-7412.
7
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