MISSION
NCTC IS COMMITTED TO TRANSFORMING LIVES AND STRENGTHENING OUR COMMUNITIES THROUGH ACCESSIBLE, HIGH-QUALITY EDUCATION AND TRAINING.
VISION
NCTC ENVISIONS A FUTURE WHERE STUDENTS THRIVE, CONNECTIONS ARE MADE AND COMMUNITIES BENEFIT FROM STRONG EDUCATIONAL PARTNERSHIPS WITH PURPOSE. WE WILL CONTINUE TO REDEFINE WHAT IS POSSIBLE BY CONNECTING PEOPLE AND IDEAS, WHILE WORKING TO BUILD STRONGER COMMUNITIES FOR GENERATIONS TO COME.
VALUES
OPPORTUNITY
COMMUNITY
STUDENT
EMPOWERMENT
LEARNING
ENGAGEMENT & ENRICHMENT INNOVATION
We create and expand access to education and career advancement.
We build and support strong regional relationships that uplift people and places.
We support learners in achieving their goals with tools, guidance and encouragement.
We provide structured, guided pathways to help students earn degrees, credentials, transfer opportunities and career success.
We foster belonging and relationships that strengthen the college experience.
We embrace new tools, technology and ideas to prepare students for the future.
COMMUNICATION STRATEGY
INTERNAL COMMUNICATION & COORDINATION
1 2 3 4 5
Strengthening collaboration across departments & leadership levels
• Open/Click rates on digest emails
• Employee feedback survey results
• Number of staff referencing org charts or resource documents
TIMELINE: Fall 2025/Spring 2026 rollout, updates through Summer 2030
CAMPUS-SPECIFIC & GEOGRAPHIC ALIGNMENT
Promoting consistent communication across all locations, including rural and satellite campuses
• Satisfaction surveys by campus
• Participation in local events and alerts
• Visibility of updated signage and communications
TIMELINE: Fall 2025/Spring 2026 planning, phased rollout through Spring 2027
TECHNOLOGY, TOOLS & PLATFORMS
Modernizing communication systems for greater integration, functionality and ease of use
• Site analytics (time-on-site, bounce rate)
• Support request resolution time
• Usage of centralized communication tools
TIMELINE: Spring 2026 launch with summer testing
LEADERSHIP VISIBILITY & TRANSPARENCY
Increasing meaningful communication between senior leadership and the NCTC community
• Number of updates delivered
• Staff awareness from surveys
• Participation in leadership sessions or Q&As with faculty, staff, and/or students
TIMELINE: Fall 2025 start, evaluated quarterly
EVENT, CRISIS & FACILITIES COMMUNICATION
Enhancing preparedness and responsiveness through clear protocols and reliable updates
• Response time to incidents
• Student, Staff, and Faculty feedback post-incident
• Usage of contact flowcharts and/or boards
TIMELINE: Protocol finalized by Spring 2026
RESOURCE NEEDS
HUMAN RESOURCES & STAFFING
1 2 3 4 5
Expanding staffing capacity in critical areas and ensuring balanced workload distribution
• Staff-to-student ratios
• Turnover rates
• Workload balance
TIMELINE: Immediate evaluation, phased adjustments over 6-12 months and continuing through 2030
TECHNOLOGY & SYSTEMS
Investing in up-to-date, user-friendly platforms that support teaching, learning and operations
• System uptime
• Technology support resolution
• Training participation
TIMELINE: Audit by Winter 2025, upgrades/trainings beginning within 9 months and continuing through 2030
FACILITIES & EQUIPMENT
Maintaining and enhancing learning spaces and infrastructure across all campuses
• Lab usage
• Condition reports
• Equipment availability
TIMELINE: Procurement/upgrades beginning within 6-9 months continuing through 2030
STUDENT RESOURCES & SERVICES
Broadening access to advising, wellness, academic support and career development services
• Tutoring/counseling usage
• Pantry access
• Student surveys
TIMELINE: 6-month phased rollout, with quarterly updates, and continuous monitoring and evaluation through 2030
ACADEMIC PROGRAMS & FACULTY SUPPORT
Providing faculty with the tools, training and flexibility needed to innovate in the classroom
• Course fill rates
• Faculty retention rates
TIMELINE: Course review in 3 months, support within 6-12 months, and continuously updated through 2030
STUDENT INVOLVEMENT & EXPERIENCE
CAMPUS IDENTITY & BELONGING
SUPPORT & INFRASTRUCTURE 1 2 3 4
Cultivating welcoming environments where every student feels a sense of pride and connection
• Connection surveys
• Spirit event attendance
• Focus group feedback
TIMELINE: Develop in Fall 2025, pilot in Spring 2026; full implementation in Fall 2026 with updates through 2030
STUDENT LIFE & CAMPUS ENGAGEMENT
Expanding opportunities for students to connect, lead and participate in campus activities
• Event attendance
• Facility usage rates
• Food vendor satisfaction
TIMELINE: Immediate space improvements, events ongoing with updates through 2030 as needed
COMMUNICATION & ACCESS
Streamlining communication to reduce confusion and enhance participation in college life
• Number of updates delivered
• Email and App usage rates
• Club and organization sign-ups
• Shuttle/virtual participation rates
TIMELINE: Email digest beginning Fall 2025; shuttle review beginning in Spring 2026
STUDENT
Coordinating services such as advising, onboarding and mentorship to provide seamless student support
• Engagement ratios
• Faculty involvement
• Tutoring usage/use rates
TIMELINE: Hiring and review by end of 2025; program evaluation in Spring 2026 with updates through 2030
BRAND & COMMUNITY
COMMUNITY ENGAGEMENT AND VISIBILITY
1 2 3 4
Building strong partnerships with local businesses, schools and civic organizations
• Event/partner participation
• Board formation
• Tracking and recognition of community engagement hours performed by faculty, staff, and students
TIMELINE: Plan Fall 2025; implement Spring 2026; expand by Fall 2026
BRAND IDENTITY AND PROMOTION
Refreshing and promoting NCTC’s image to reflect its values, diversity and innovation
• Merchandise distribution
• Event counts
• Recognition surveys to community stakeholders
TIMELINE: Brand update by Spring 2026, event rollout beginning Fall 2026 with updates as necessary through 2030
DIGITAL PRESENCE AND COMMUNICATION
Enhancing our website, social media and digital outreach to connect with broader audiences
• Site stats
• Social media engagement
• Calendar usage
• Website redesign and content refresh, incorporating bilingual functionality
TIMELINE: Website redesign by 2026 with regular updates and refreshing through 2030
INSTITUTIONAL ALIGNMENT AND CULTURE
Ensuring our internal design is reflective of our external commitments and reinforces a shared sense of purpose
• Comp time adoption
• Event attendance
• Ambassador program data
TIMELINE: Policy creation by Spring 2026; rollout and updates continuous as necessary through 2030