BUSINESS SPECIAL REPORTS
52 Cyber security - take action
Hartley Milner discovers ransomware gangs don’t only target corporations.
20 Smart dispensing
Today’s air freshening systems are becoming smarter all the time.
03 News
13 European reports
56 New product review
29 A second chance
One London cleaning enterprise is offering prison leavers job opportunities.
31 Why use a mop?
Why use a manual floor cleaning solution over a mechanised one?
38 CMS Berlin
ECJ’s preview to what to see at Germany’s cleaning exhibition starts here.
45 Is grass the future?
Innovation is positioning Miscanthus grass as a game-changer in paper.
47 On every level
Carpet care operates on a number of levels - Ann Laffeaty investigates.
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Join China’s premier cleaning and hygiene show
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22 – 24 October 2025
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Shanghai, China
New International Expo Center (SNIEC)
The countdown is on to the 2025 European Cleaning & Hygiene Awards
This year’s annual European Cleaning & Hygiene Awards gala dinner - where the winners of the only pan-European awards for the professional cleaning sector will be announced - is just weeks away. The venue for 2025 is the iconic National Museum of Scotland in Edinburgh, and the date is October 2.
And whether you’re shortlisted or not, the event is a fantastic opportunity to network with industry peers, recognise the sector’s collective achievements and celebrate its successes. Not only that, it’s a night full of fun, entertainment and music in one of Europe’s most beautiful cities.
After receiving a record number of entries this year the judges selected the finalists who have demonstrated outstanding innovation, impact and commitment over the past year. The event in Edinburgh will be a celebration of every finalist, as they truly represent the best in class in Europe.
Here are the finalists for the European Cleaning & Hygiene Awards 2025, organised by European Cleaning Journal (ECJ).
Digital Transformation (formerly Best Use of Smart Solutions)
• AZ Groeninge
• Climex
• Markas Austria with ToolSense
• Samsic Facility
• Vebego
Investment in Training and People Development
• Assist FM
• Derrycourt Cleaning Specialists
• NIC Services Group
• No Going Back Cleaning & Support Services
• STRATTOS Academy
Excellence in Client/ Contractor Partnerships
• Bidvest Noonan and Alexion
• CleanEvent Services and Tottenham Hotspur FC
• Derrycourt and the National Forensic Mental Health Service
• DOC Cleaning and the National Gallery
• Grosvenor Services and URW
• JPC by Samsic and the Leadenhall Building
• Mitie and The Scottish Government
• Principle Cleaning Services and Lloyd’s
• Ryans Cleaning and Dublin Zoo
Sustainability - Best Practice (Service Provider)
• Asito, CSU and GOM
• Cleanology
• HW Facilities
• La Lucente
• Miorelli Service
• Peartree Cleaning Services
• Property Support Services
Sustainability - Best Practice (Manufacturer)
• Biovate Hygienics
• Bona
• Jangro
• Tork
Commitment to Diversity in the Workforce
• Cleanology
• CSU
• JPC by Samsic
• MTB Cleaning Service
• No Going Back Cleaning & Support Services
Best Initiative Raising the Profile of the Cleaning Sector
• Breedweer
• Cleaning & Support Services Association (CSSA)
• JPC by Samsic
• ONE HUNDRED restrooms
Technological Innovation of the Year
• Bidvest Noonan
• Litter Aware (Peasy)
• Motorscrubber
• Principle Clean and British Land Drone Window Cleaning
• Trojan Battery Company
Leader of the Year
• Jo Gilliard, Jangro
• Siva Kugathas, ServiceMaster Clean AAA
• Avril Mc Carthy, Derrycourt Cleaning Specialists
• Terry Sullivan, Chamberlaine Cleaning Services
• Lisa Williams, The Grand York
• Marco Zani, Markas
Rising Star Award
• Diana Groza,
Grosvenor Services
• Daniel Henstock, Pearroc
• Dominika Regesova, Principle Cleaning Services
• Corey Watts, CleanEvent Services
• Altaf Zafar, Cleanology
Best Company to Work For
• Cleanology
• CSU
EVENTS
September 23-26
CMS Berlin Berlin, Germany www.cms-berlin.de
October 2
EuropeanCleaning&HygieneAwards Edinburgh, Scotland www.echawards.com/attend
October 22-24
Interclean Shanghai Shanghai, China www.intercleanshow.com/china
October 29-30
ISSA Cleaning & Hygiene Expo Sydney, Australia www.issa.com
November 4-6
Hygienalia Madrid, Spain www.hygienalia.com
November 10-13
ISSA North America Las Vegas, USA www.issa.com
• JPC by Samsic
• MTB Cleaning Service
• Nviro
• Principle Cleaning Services
To find out about to reserve your place at the gala dinner on October 2, visit www.echawards. com/attend
• Look out for news of the winners on the ECJ website and LinkedIn page on October 3.
February 18-19 2026
The Manchester Cleaning Show Manchester, UK cleaningshow.co.uk/manchester
April 14-17 2026
Interclean Amsterdam Amsterdam, Netherlands www.intercleanshow.com
November 16-19 2026
ISSA North America Las Vegas, USA www.issa.com
March 16-18 2027
The Cleaning Show London, UK cleaningshow.co.uk/london
May 11-13 2027
ISSA Pulire Milan, Italy www.issapulire.com
November 8-11 2027
ISSA North America Las Vegas, USA www.issa.com
To have your event included in the Events section, contact ECJ via email at: michelle@europeancleaningjournal.com
EU cleaning sector calls for action on jobs and daytime cleaning
In a joint statement, EFCI and UNI Europa - the EU sectoral social partners for the cleaning professional cleaning sector - have urged the European Commission to prioritise job quality in the cleaning sector as part of its forthcoming Quality Jobs Roadmap.
Cleaning services are vital to public health and safety across
Europe, the two organisations emphasise, supporting hospitals, schools, government buildings and critical infrastructure. Yet, the sector’s workforce - mostly women, migrants, and older workers - continues to face low pay, poor recognition and unsocial hours.
The statement highlights daytime cleaning as a key
solution. By replacing night shifts with daytime schedules, cleaners gain more predictable working hours, improved visibility and better work-life balance. This approach supports key principles of the European Pillar of Social Rights and aligns with broader EU goals for fair and sustainable employment.
Staff retention
Recent studies strengthen the case. In France, 70 per cent of office users favour daytime cleaning. In Estonia, one client reported over €40,000 in unnecessary lighting costs due to night-time cleaning. Daytime operations have also been linked to reduced absenteeism and higher staff retention.
The statement also calls for urgent reform of EU public procurement rules. With most public contracts still
awarded solely on price, the system undermines collective agreements and encourages a race to the bottom on wages and working conditions.
The partners recommend three legal changes:
• Enforce compliance with collective agreements in tenders
• Clarify how social and quality criteria can be used in contract awards
• Allow for price adjustments in line with labour law changes and inflation.
Backed by successful initiatives in Germany, France and Norway, the proposal has broad support from employers and trade unions. With political momentum building in the European Parliament, EFCI and UNI Europa urge the Commission to act now-bringing visibility, dignity and fairness to one of Europe’s most essential but overlooked workforces.
EFCI elects new president
EFCI, the association of European Cleaning and Facility Services Industry, has elected a new president - Avril McCarthy of Ireland. The change follows the departure of the Italian leadership from the association.
McCarthy represents the Irish Contract Cleaning Association (ICCA) on the board of EFCI.
She said on her appointment: “I have had the privilege being a member of the EFCI since 2019, and I am honoured to have the trust of our members, who chose me to lead the association during this transformational period for our sector.
Shared commitment
“I look forward to building on our shared commitment to represent the cleaning and facilities industry interests at a European level, whilst looking to the future of work and ensuring
Avril McCarthy
our industry leads in social and digital opportunities.”
EFCI says that under McCarthy’s leadership it will continue to champion socially responsible public procurement, sustainable service models and the essential contributions of Europe’s cleaning professionals.
Hygienalia date in Madrid
Hygienalia, the cleaning exhibition for the Spanish market, is set to take place in Madrid from November 4-6.
Taking place during the show will be ‘B2B Meetings’, an initiative that was introduced for the first time in 2015.
Promoted by the Association of Spanish Manufacturers of Cleaning and Hygiene Products, ASFEL, the programme sets up working meetings between Hygienalia 2025 exhibitors and international buyers.
To participate, both exhibitors
and visitors need to register on a dedicated online platform, through which they can contact other Spanish and foreign companies and send and receive meeting requests. Once a request has been accepted, a schedule is generated in line with the commercial interests of each participant.
More than 200 meetings between exhibitors and buyers from more than 20 countries took place at the last edition of the fair, say the organisers. www.hygienalia.com
New system in Taiwan set to monitor medics’ hand washing
A new detection system designed to monitor healthcare workers’ hand hygiene compliance is being piloted at a Taiwan hospital.
The system uses Bluetooth sensors to detect healthcare workers’ locations and identify soap-and-water hand washing events. It also measures
handwashing duration and incorporates pressure sensors to detect the use of alcohol-based hand sanitisers.
Taoyuan General Hospital
deputy superintendent Cheng Shu-hsing said traditional observation methods have their problems. She claims that direct observation by trained
personnel is labour-intensive, for example, and it can also lead to interruptions in work. And it can result in the Hawthorne effect, where people alter their behaviour when they know they are being watched.
Research team member Liao Lun-de says the system, which requires workers to wear a
radio frequency identification wristband, achieved 72 per cent accuracy levels in clinical testing in an adult ICU. He said the system includes real-time data visualisation through a web-based interface to monitor healthcare workers’ hand hygiene practices.
However, it uses no surveillance cameras or recording equipment which means the privacy of individuals is protected.
“Our purpose is not to catch people for lapses in hygiene,” he said. “Rather we want the system to help identify when healthcare workers enter or exit an ICU and whether they follow proper hand hygiene protocols.”
The team is also considering developing a wristband function that would alert healthcare workers if they fail to wash their hands with soap and water for at least 40 seconds, he added.
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Unrest as Barcelona street sweeper dies in high temperatures
Hundreds of street cleaners marched through Barcelona to protest against the death of a colleague who had worked during record high temperatures in June.
Union members claim that 12 other cleaners have suffered heatstroke in the city this summer. And they are pushing for tougher regulations to protect an ageing workforce
from climate change.
Montse Aguilar, 51, had been employed as a Barcelona street cleaner by FCC Medio Ambiente for three years before her death in June. She had been working in temperatures of around 35 degrees when she was taken ill. Protesters marched behind a banner reading “Extreme Heat Is Also Workplace Violence!” and complained they had to buy their own water. They also demanded better summer clothing and more breaks during the sweltering summers.
Unbearable work
Fellow street sweeper Antonia Rodríguez said the blistering summers have made her work unbearable. “I have been doing this job for 23 years and each year the heat is worse,” she said. “Something has to be done.” Extreme heat has fuelled more than 1,000 excess deaths in
June and July in Spain, according to the Carlos III Health Institute. New rules covering the companies that are contracted to clean Barcelona’s streets were issued before the protest. These require workers to be issued with a hat, sun cream and breathable uniforms and to be given hourly water breaks when temperatures reach 34 C. They should also follow routes that allow time in the shade and stop work altogether when temperatures hit 40 C.
However, the protesters claim none of the clothing changes have been put into effect and that workers are punished for allegedly slacking in the heat. FCC Medio Ambiente declined to comment on the protesters’ complaints, but offered its condolences to Aguilar’s family and said all staff members were trained on how to work safely in hot weather.
Automation vs. upskilling: what’s the future for human labour?
From the EFCI secretariat in Brussels, Lyndsey Campbell says the cleaning sector of the future should not be forced to choose between humans and machines. The organisation believes automation must be balanced with empowering the workforce.
As robotic vacuum cleaners roll silently across the floors of airports, offices, and shopping centres, the cleaning sector stands at a crossroads. Across Europe, facility service providers face a pivotal choice: invest in AI and automation to streamline operations or strengthen their workforce through workplaceoriented upskilling.
The human error that cost over €100,000
A recent case in Germany demonstrates just how costly communication failures in cleaning can be. A facility management company instructed an employee to use a high-pressure steam cleaner on a stone façade. The worker, unable to fully comprehend the instructions due to language barriers, set the pressure too high. The result? Joint seals destroyed, scaffolding required, and repairs that cost the company over €100,000.
This isn’t an isolated case. It illustrates a fundamental issue: the cleaning sector is highly labour-intensive, but the labour force is often undertrained, linguistically limited, or
transient. In such a context, the promise of robots that never mishear instructions and AI that works around the clock seems compelling.
The temptation of robotics
According to McKinsey (2024), up to 50 per cent of routine cleaning tasks could be automated by 2030. In Germany, for example, where the demographic decline is reducing the available workforce, many companies see robotics as not only a cost-cutting measure but a survival strategy. From autonomous scrubbers in hospitals to AI-guided glasscleaning drones, the tools are ready and already in use.
Automation Isn’t a cure-all
Yet, as pointed out by Knut Becker from the State Agency for Basic Skills in Adult Education (Baden-Württemberg), robots don’t solve everything. “Cleaning companies aren’t educational institutions”, he notes, “but they do purchase solutions to problems”. One of those
solutions is often skilled labour.
In fact, data from the Fachstelle für Grundbildung und Alphabetisierung shows that German-speaking cleaners command higher wages and bring higher value to employers due to their ability to understand safety instructions, interact with clients and adapt to task changes. Basic skills, like technical literacy and workplace communication, don’t just improve productivity; they reduce costly errors and foster loyalty.
A workforce worth investing In Becker’s research highlights the economic benefits of in-house language training and basic skill development. Advantages for companies include:
• Reduced damage and insurance costs
• Higher employee retention
• Improved company image. For employees, the gains are equally significant:
• Increased employability
• Better wages
• Greater self-confidence. “Cleaning is rarely a dream job”, the presentation admits, “but it can be a stepping stone”. That stepping stone is especially powerful when paired with targeted upskilling aligned with the actual needs of the workplace.
Striking a balance: tech and training
The cleaning sector shouldn’t be forced to choose between humans and machines. Instead, the focus should be on balancing automation with workforce empowerment. Language and basic skills training can be embedded into daily workflows, especially in companies that want to avoid costly mistakes and foster resilience.
As AI reshapes the future of work, those who pair it with a skilled, motivated human workforce will not only survive, they will thrive. efci.eu
‘Covid-style
cleaning does not reduce the spread of measles’
Some UK nurseries are striving to protect children from contracting measles by carrying out Covid-style levels of cleaning, according to reports.
But the UK Health Security Agency has stressed that cleaning alone cannot provide effective protection from the illness.
The UKHSA has issued a statement after an article in a British national newspaper
described how one nursery had brought back “Covid cleaning levels” to help prevent the disease. According to reports, the nursery had incorporated strict protocols such as separating walking children from babies to reduce the spread of infection.
The UKHSA said it was concerned that the article could mislead education professionals into thinking that cleaning or
personal protective equipment alone could provide effective protection from measles.
And it added that although thorough cleaning was good practice and could help to reduce the spread of some diseases, the MMR vaccine was the safest and most effective way to protect children and staff from measles, mumps and rubella. Thorough cleaning important
“Getting the MMR vaccine not only protects the vaccinated child, but also unborn babies, infants who are too young to have the vaccine and children and adults who can’t have the vaccine because they have weakened immune systems,” it stated.
Cases of measles have been rising steadily in the UK. Last year there were 2,911 confirmed cases in England, the highest annual total since 2012. Since January 1 there have been 674 laboratory-confirmed cases.
The UKHSA says it is aware that education settings are keen to do everything they can to reduce the spread of measles. But it adds that they can help by encouraging parents to take up the offer of vaccines for their children when they are due.
Data is power, data is king!
Lynn Webster in the UK on just how important data is in our industry, and how vulnerable firms can be.
Our world is becoming increasingly dependent on digital technology dominated by access to AI and technology. This was one of the topics raised at a recent Cleaning & Support Services Association (CSSA) ‘Question Time’ event. The question posed related to the application of robotic and autonomous cleaning with thoughts on the use of the data they generate, followed by discussion on the value of this to both clients and business continuous improvement.
There is the ever-increasing challenge of providing significant data to our clients and for our own benefit. Delivery of data is now required from the next generation of clients. What is this data and what is its value?
Data will monitor effective cleaning performance - duration of time spent cleaning, area coverage and cleaning schedules - along with performance management for controlling consumables, improved cleaning processes and information from sensors and cameras.
Benefits include analytics for adjusting cleaning routines and improving overall efficiency. The sharing of data across various platforms ensures consistent cleaning and providing stakeholders with information. The opportunity to monetise such information is becoming the norm. Essentially, data is power, data is king!
Significant data is produced and with this increasing sensitivity of content. It could be the mapping of building layouts for robotic route planning with cloud-based data capture; recording footfall (how many people use a washroom per hour monitors paper usage and indicates the activity on site); or tender documents full of confidential information. So, the question is what we do with it? And how safe is it?
These questions raise the safety aspects of data security and as such vulnerability to a cyber attack. Any data, particularly relating to our clients, is
potentially valuable and beneficial to others. Cyber attacks pose a significant threat to the cleaning industry, with some leading companies experiencing seriously disruptive incidents. Attacks can lead to operational disruptions, financial losses and supply chain issues.
Cyber incidents are all too common as in recent months with the attack experienced by UK (and international) retailer, M&S. This serious situation unnerved shoppers, staff and of course their shareholders. Estimated costs are reported to be up to £300 million with a fall in their share price of 8.8 per cent - along with the immeasurable impact on its reputation. CEO Stuart Machin comments include: “I have learned everyone is vulnerable. The hackers only need to be lucky once.”
Everyone vulnerable
Many businesses have the necessary software to mitigate attacks and use secure cloud-based platforms. They can encrypt sensitive data and reduce access by having limited authority, restrictive permissions and regularly updated passwords. The extent of hybrid and remote working also draws attention to the need for securing remote work environments.
Susceptibility to cyber breaches excludes no business. The cleaning industry works across a multitude of industries: manufacturing, energy and utilities, commercial and professional organisations, healthcare and financial institutions. Clients’ personal data, business financials and your business reputation are at stake. A single breach can have ripple effects on business operations, client trust and your bottom line. Staying on top of data capture, usage and security is essential so your business doesn’t become the weak link in the chain. It protects both you and your customers. Hackers go after easy targets –make sure your company isn’t one of them by securing your cleaning business today!
News and statistics from BIV
From Germany, Katja Scholz with latest figures from the country’s contract cleaning association.
A modern service trade, an important economic driver with a turnover of €27.55 billion and an employer of 658,325 employees – these key facts emerge from a brief look at the 2025 sector report of the Federal Association of Contract Cleaners (BIV), Germany’s largest trade employer.
The dynamic growth of Germany’s largest trade employer has continued during recent years. The proportion of employment subject to social security contributions in the skilled trade sector as a whole has now risen sharply to 70.9 per cent, and almost 30 per cent of all the extra jobs subject to social security contributions which have been created are in the contract cleaning sector. This is due to the strong collective agreement which has ensured more permanent jobs and a quarter fewer ‘minijobs’ (not subject to compulsory social insurance) during the last 10 years.
Above legal minimum
All professional contract cleaners earn the same entry-level wages throughout the whole of Germany - these are in fact universally binding sector minimum wages which are above the legal minimum wage. This year the sector entry-level minimum wage is €14.25, rising to €15 in 2026. Labour costs are a significant factor, accounting on average for 85 per cent of overall costs in the sector.
Cleaning is leading the way in relation to integration in the labour market.The sector report shows 47.4 per cent of workers do not have a German passport and almost 58 per cent of them have either no vocational qualification or an unknown one. The sector is a strong advocate for cultural diversity and tolerance and offers people of all ages entry-level and career opportunities regardless of background, level of education, previous experience or school-leaving qualifications.
The report also raises the subject of daytime cleaning
which since Covid has again assumed growing significance as a focus of discussion. Offices and schools in particular have for some years now been increasingly cleaned during office hours. Cleaning intervals have been extended especially in sensitive areas, clinics, intensive care units and care homes. Education authorities and commercial companies have requested additional cleaning and disinfection shifts during the working day.
The report also highlights the fact daytime cleaning can provide not only an opportunity for greater hygiene but also a boost for recruitment: continuous, family-friendly working hours, greater visibility and increased appreciation – all these things are viewed as significant benefits
Third term for Dietrich
And one more item of news from BIV: federal guild master Thomas Dietrich is entering his third term of office, having been re-elected by the 115 delegates to the members’ assembly of BIV held in Cologne in June. The term of office is five years. Dietrich has been federal guild master since 2015, and a governing board member of the German Confederation of Skilled Crafts and Board member of the German Skilled Crafts trade association.
“The pandemic, the economic downturn resulting from the Russian invasion of Ukraine and the rift within the Federal Government – the past five years have been more challenging than ever before,“ he said. “They have made great demands on the BIV but have also bound it more tightly together and proved what it can do for our member companies. I am delighted to be able to support our skilled trade in the next five years in all the challenges which may lie ahead and would like to thank you for your renewed confidence in me.” Tanja Cujic was elected as deputy federal guild lady master.
United we learn
There’s always something to learn from others. ECJ’s Lotte Printz speaks to a thriving Nordic network.
For centuries the Nordic countries were fighting. With united kingdoms and several hostile territorial takeovers as a result. But this is all history now. Today Denmark, Norway, Finland and Sweden are sovereign states, yet united in so many other ways and with a long tradition of working together – the Nordic Council of Ministers established in 1971 is an example.
Fifty years later an old Nordic network in the cleaning industry was revived. The then newly appointed chairperson of DRF (the Danish Association for the Technology of Cleaning and Maintenance), Jytte Hansen, approached her counterparts in the other three countries as the DRF board was seeking to strengthen cooperation.
Mari Fagertun-Røed of NFSR (the Norwegian trade organisation for service and cleaning), Matthias Lindholm, head of the board of the trade organisation for the Swedish cleaning industry, and Sari Mattila, director of Puhtausala ry, an association providing advice and training in Finland, were all eager to join.
Since then, the four peers have met under a new name, NOCC (Nordic Cleaning Cooperation), at least twice a year, besides remote meetings and occasional gatherings at conferences.
“When the Nordic countries stand together, we have a significantly stronger voice. Various organisations are more likely to listen and we are more noticeable – not least on social media where it increases visibility and impact. And we can learn from each other’s experiences” Jytte Hansen says speaking to ECJ. Together we are stronger, they agree. “I believe it’s incredibly beneficial to share insights and experiences about the professional cleaning industry across Scandinavian countries. This collaboration enables us to learn and strengthens partnerships. By working together, we can make a more significant impact,” says Finnish Sari Mattila. Matthias Lindholm chimes
in and continues: “The Nordic perspective is very important for our industry and many others! We are very much alike, but also quite different.”
Lindholm has also had positive responses from outside his organisation. “Since we started NOCC, I have been contacted by several companies, members and media. They are glad we have this connection and interested in what is going on in the other Nordic countries.”
For instance, the network has joined forces in the initiative Cleaners’ Day, held the first Monday of December, where they have joint promotional materials. ”This makes it less costly, but is also a good example of how we use different talents,” Jytte Hansen explains.
Sari Mattila stresses sharing is a very important feature. “Moreover, what we learn from each other gives us the opportunity to implement similar practices in Finland. Likewise, we are more than happy to share our expertise for the benefit of others.”
Jytte Hansen singles out a solution from Finland that she would like to see implemented in Denmark. “In Finland, every cleaning operative carries an ID card they receive after registering digitally. We could learn from that,” she says referring to the rotten apples the industry is trying hard to fight.
An ID card would also be a kind of safety measure for both companies and those still carrying out nighttime or early morning cleaning.
Ambitions are high within the network. So is confidence. But there’s also great enthusiasm for learning – and a sense of common obligation to help.
Matthias Lindholm believes countries outside the Nordic region generally look upon the Nordics as providers of high quality solutions. “Nordic cleaning is world class!” as he puts it.
“But we shouldn’t think we are simply the best. There’s always something we can learn,” Jytte Hansen says.
Solid and growing market
Figures from the annual survey on the production and distribution of professional cleaning machines show the sector is dynamic and healthy.
The results of Cerved’s annual survey on the professional cleaning production and distribution market have been released. This sector, which is worth a total of around €7 billion, has proven to be remarkably solid, with prospects for a dynamic and growing future.
Conducted between April and June 2025, the survey was presented by Afidamp, which highlighted the Italian market’s capacity for innovation and growing international openness. Carmine Iuliano, marketing project manager at Cerved, presented the sector’s figures for 2004: production stood at €4 billion, with the chemicals sector confirming its position as the most important with a turnover of around €1.5 billion, followed by machinery (over €1.1 billion), while paper recorded a slight decline. Equipment, fibres and fabrics, and other products remained stable or showed a slight increase.
Exports continued to play a key role, accounting for approximately 50 per cent of total turnover. The focus on foreign markets was particularly marked in the machinery sector, with a share of 67 per cent, equipment (57 per cent) and paper (55 per cent), while the chemical sector remained mainly oriented towards the domestic market.
Western Europe, Eastern Europe and the countries of the Middle East are the main areas of interest, and companies are forming partnerships with local intermediaries and adapting their offerings to local regulations in order to establish a presence in these markets.
In terms of distribution, the geographical focus is concentrated in the north, but with a more even distribution than in the manufacturing sector, also including central and southern
Italy. The offering of distribution companies remains diverse, with a clear dominance in the sale of professional cleaning products (90 per cent), followed by equipment (70 per cent), machinery (66 per cent) and rental services (53 per cent). Total turnover in 2024 was close to €3 billion, with a significant contribution from the more structured companies: 15 per cent of companies generate more than half of the total turnover.
Promotional channels
Chemical products are the most significant in terms of average impact on turnover, followed by consumer products and machine sales. Here too, the sector appears to be growing slightly compared to 2023, both in terms of volume and internal structure.
The most commonly used promotional channels are websites, social networks and, increasingly, direct contact through sales representatives. On the sales side, direct sales through employees are also growing, all aimed at a wellestablished consumer base: around 70 per cent of customers are repeat customers.
The sectors that generate the most value for distributors are professional cleaning companies (growing with €780 million), followed by industry (growing with €630 million) and ho.re.ca (stable with €520 million). The distribution of environmentally conscious products is also growing, accounting for an average of 14 per cent of turnover.
In short, the future looks decidedly positive for the Italian professional cleaning sector, which recognises the importance of targeted investments, internationalisation and constant dialogue with the market.
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Human resource challenges Latest: Netherlands Working hours calculator
From the Netherlands, John Griep at VSR explains how a new working hours calculator for the cleaning industry can offer clarity on work, income and employability.
Flexible contracts, irregular schedules, and part-time work have long been characteristic of the cleaning sector. At the same time, financial considerations are playing an increasingly significant role in decisions around increasing or reducing working hours. This topic was addressed in depth during VSR’s Spring Event, where a speaker from Nibud presented the benefits of a digital calculation tool: the Working Hours Calculator. This tool clearly illustrates the net effect of working more or fewer hours.
Specifically designed for the cleaning industry
In collaboration with cleaning services provider CSU, Nibud - a Dutch independent knowledge and advisory institute on household finances - has developed a tailored version of the Working Hours Calculator specifically for the cleaning sector.
In five clear steps, cleaning operatives gain insight into the impact of their contracted hours on their net income. The tool factors in allowances, taxes, fixed expenses and incomerelated benefits. This creates a realistic, personal overview of what a change in working hours will actually mean financially. From individual decision to shared dialogue
The strength of this tool lies not only in the insights it provides to individual employees but also in how it facilitates dialogue within cleaning organisations. Staff can use the results to have well-informed conversations about contract hours, scheduling preferences or development opportunities.
In turn, HR professionals and supervisors gain better understanding of the financial realities behind employees’ choices.
Supporting professional and sustainable working practices
The practical benefits of the Working Hours Calculator align closely with VSR’s vision for professionalisation, transparency, and sustainable employability. By making use of objective, user-friendly tools, employees are not only empowered, but the quality of working relationships is also enhanced. It is a clear example of how jobspecific support can go hand in hand with personal development. As the VSR Human & Labour Market Committee states: “We are increasingly focused on the importance of guiding cleaning personnel from the moment they are hired right through to retirement, and potentially even beyond. For this, we are currently developing digital tools and suitable information.”
A practical tool with broad impact
The sector-specific version of the Working Hours Calculator provides both employees and organisations in the cleaning industry with an accessible way to understand working hours and their financial implications. By simplifying complex financial arrangements into practical insights, the tool supports both individual decision-making and constructive dialogue between employee and employer. This makes it a valuable addition in a sector where clarity and coordination around employability are becoming ever more important.
Read about the important product launches taking place at the CMS cleaning exhibition in Berlin this month - the ECJ preview starts on page 38
Two French cleaning federations and a HR specialist have conducted a survey to assess current HR practices and identify areas for improvement. Christian Bouzols reports for ECJ.
In a labour-intensive sector such as cleaning, where employees are the primary resource for companies, human resources management plays a strategic role.
With more than 600,000 employees in France, cleaning is a dynamic sector, but one marked by high turnover, a significant proportion of unskilled workers, and a large presence of women and foreign workers. Although 80 per cent of jobs are permanent contracts, around 550,000 new hires are made each year, reflecting the constant need for recruitment, particularly for short-term contracts.
Optimising processes
In this context, the Île-deFrance Federation of Cleaning Companies, the Centre SudOuest Federation of Cleaning Companies and Coffreo, a company specialising in digital human resources solutions, conducted a survey of more than 100 human resources decision-makers in the sector. The aim of this study was to assess current HR practices and identify areas for improvement for cleaning companies.
Recruitment and optimising HR processes are the two main challenges identified by respondents, highlighting the key concerns of companies in the sector: successfully attracting new talent in a competitive environment (62 per cent of respondents) and making HR processes more efficient (55 per cent).
Furthermore, more than half of respondents feel that HR teams spend too much time on administrative tasks: 26 per cent believe they spend too much time on administration and 27 per cent say they have difficulty balancing this with their other duties. Issues related to administrative workload are also much more prevalent in companies with more than 50 employees. Latest: France
In fact, 63 per cent feel pressure related to administrative management, compared to 35 per cent in smaller organisations. It should be noted that the absenteeism rate observed is higher than that of the rest of the private sector (which is 4.8 per cent). Thus, 56 per cent report a rate higher than five per cent, and 23 per cent higher than 10 per cent. This difference can be explained in particular by sometimes difficult working conditions and atypical working hours.
The HR workload can also be explained by the use of shortterm contracts: 26 per cent of respondents have between 20 per cent and 50 per cent of their staff on short-term contracts.
Next edition of ECJ - October. Stay up-todate with industry news at the website
Companies with more than 500 employees are the most likely to use short-term contracts, with 80 per cent saying that more than 10 per cent of their workforce is employed on this basis. Another surprising finding is that nearly three-quarters of respondents admit that employees sometimes start work without a contract having been signed, and nearly 40 per cent even say that this happens often. This may also reflect gaps or flaws in human resources management processes, particularly in the way contracts are signed in the sector.
For example, 60 per cent of companies still use signatures on paper and hand delivery. The low adoption rate of electronic signatures (19 per cent) indicates significant potential for process improvement, simplifying them while enhancing security and efficiency. This is undoubtedly a major challenge for cleaning companies in the years to come…
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Smart dispensing
Light sensors, motion detectors, metered dispensing, nanotechnology …… today’s air freshener systems are becoming smarter all the time. Ann Laffeaty considers the benefits of the latest air freshener technology and finds out whether more traditional formats still have a place in the industry.
the picture with regards to budgeting and stock control.”
Wintle says the industry is evolving rapidly and many manufacturers are moving away from the more traditional air freshening systems. “New solutions prioritise sustainability, automation, simplicity and compliance,” he adds. “They include passive fragrance systems that release scent consistently without propellants or batteries as well as dispensers that have programmable or motion/light sensors for controlled use.
settings,” she adds. “At Principle we continuously review our products and practices to ensure they align with our sustainability goals. Given the environmental concerns around propellants, single-use containers and uncontrolled usage these older solutions are no longer our preferred choice.”
Inconsistent performance
THERE WAS ONCE A TIME when air freshener systems generally came in one of two formats. Either the fragrance was dispensed manually from a spray can, or it was diffused into the atmosphere via a tab hanging in one’s home or car.
But technology has moved on from such traditional solutions and many of today’s products are light years away from those familiar products of the past.
But why? Are spray cans and hanging tabs no longer sufficiently effective to be viable solutions? They certainly have their disadvantages, according to P-Wave brand manager at Robert Scott Mark Wintle.
“While most tab air fresheners are cost-effective upfront, they lack the power to meaningfully fragrance a space,” he said. “And spray cans can carry hidden costs while also giving rise to environmental concerns.”
Spray cans are also often wasteful, according to Wintle. “The fact that dispensing isn’t always controlled can lead to potential overuse,” he explains. “Waste management also becomes a complex issue because aerosols need to be stored and disposed of as hazardous waste.
“They have sustainability issues too, because many will end up in landfill and few are recycled. And refill tracking and usage can be difficult to predict with a spray can, and this complicates
“There are recyclable, polymer-based systems available as well such as EVA air fresheners that reduce environmental impact. And some innovations are even exploring nano-diffusion for a highlytargeted fragrance delivery designed to reduce the effects of nose blindness.”
Robert Scott offers aerosol-free fragrance solutions that are said to be both sustainable and simple to use. P-Wave products employ no aerosols and are claimed to release the fragrance consistently, avoiding ‘scent spikes’ while ensuring that the room always smells fresh. The wall-mountable units use recyclable EVA-based materials and are available in both powered and passive formats.
Smart and data-driven
Air freshening is likely to become even more sophisticated in the years ahead, predicts Wintle. “The future of air freshening is smart, sustainable and data-driven,” he said. “We expect to see more connected dispensers that monitor fragrance levels and send refill alerts along with a more widespread use of biodegradable materials plus closed-loop recycling schemes. And customisable scent profiles will increasingly be linked to user behaviour or even brand identity.”
Traditional tab and aerosol spray can air fresheners are still widely used in many environments, according to operations director at Principle Cleaning Sylwia De Sousa. “However, they are becoming less acceptable in environmentally-conscious
The uncontrolled dispensing associated with spray cans can result in overuse and an inconsistent performance, she says. “The environmental footprint of aerosol propellants along with the single-use plastic or metal containers plus the chemicals used in some formulations is significant,” she said. “Aerosols can also be less cost-predictable over time, particularly where usage is high or where product maintenance is not being closely monitored.”
Many manufacturers have embraced newer, smarter technologies as a result, she says. “These include systems with light or motion sensors, programmable metered dispensing and even nanotechnology to release fragrance more efficiently and evenly,” she said. “There is also a move towards non-aerosol, refillable and biodegradable solutions as well as products that use natural essential oils over synthetic chemicals.”
Smart air freshening systems work by releasing scent only where it is needed such as where motion or light detection indicates a room is occupied, said De Sousa. “Metered dispensers ensure that fragrance release is both controlled and consistent, and this reduces waste and improves cost-efficiency,” she said.
As environmental awareness grows she expects to see a wider use of AI-driven scent delivery systems in the future.
“These will be able to adapt to usage patterns, air quality and room size,” she said.
“Future developments may also include Internet of Things integration to enable remote monitoring and refilling alerts, along with environmentally-reactive systems that respond to temperature or
humidity changes. The industry is moving toward data-informed and zero-waste solutions and we are committed to evolving alongside it.”
Essity communications director Jenny Turner agrees with other commentators that many businesses are moving away from traditional tab and spray can systems. “These are increasingly being seen as outdated because they often lack consistency and control - factors that have become essential in modern hygiene management,” she said.
“When fragrance dispersal is more difficult to control, usage becomes less predictable and this can lead to higher long-term costs.”
She says the industry is continually creating more advanced, sustainable and consistent solutions. The company’s own Tork Constant Air Freshener uses a patented passive fragrancing system designed to deliver a continuous scent without the need for batteries, propellants or sensors. Not living up to the hype
Aerosols have long been the obvious solution for most air treatment, room fragrancing and olfactory marketing needs, says Prodifa’s commercial export manager Séverine Bossaert.
“They offer a number of advantages such as quality, cost-effectiveness and facility of use,” she said. “The only constraints on aerosols concern the safety regulations on formulation, transport and usage along with environmental regulations. The rules around raw materials, recyclability and product disposal are constantly evolving and pulling all manufacturers upwards - and that’s a very good thing.” Prodifa’s aerosols have a steel casing and a PET plastic cap and are up to 95 per cent recyclable.
Some of today’s ‘smart’ air freshening solutions are not living up to their hype, according to Bossaert. “After an encouraging start, automatic dispensers using light-sensitive cells have proved to be ineffective because no indoor public space provides the lumens required for them to work properly,” she claims. “Motion detector devices are unsuitable for professional use and electric piezzo diffusers are unreliable and require frequent maintenance. And the technology of these devices is far too costly and environmentally-damaging to use.”
Prodifa’s NEBULIBOX range of devices are said to diffuse fragrance in a dry mist over an area of up to 5000 cubic metres. Aimed at shopping centres, hotels, spas and gyms they are claimed to have a low environmental footprint and are programmable via wifi or Bluetooth.
Aerosols are unable to provide a consistent level of fragrance because their heavy particles tend to fall quickly to the ground, says Vectair’s vice-president of marketing Chelsey Schwartz. “This leads to an uneven scent distribution and a noticeable loss of fragrance in the room,” she said.
“Aerosols also contain propellants which raise environmental concerns. And the required disposal methods for the hazardous content can lead to additional costs.”
Innovative companies are looking at new methodologies that improve fragrance performance while also reducing environmental impact, she says. “Technologies such as light sensors and motion detectors are becoming more common to conserve energy and reduce unnecessary fragrance and power use,” said Schwartz.
“Other methods focus on creating finer fragrance particles that hang in the air for longer and that create a layering effect between sprays. And organisations are looking at ways of bringing the best of active and passive systems together in order to create an innovative hybrid air care approach.”
Vectair’s Vibe Pro incorporates patented precision dosing and vibrating mesh technologies said to create a fine, ultralight mist. And the company’s V-Air Flow is made from eco-friendly materials and uses a fan-driven Venturi airflow to deliver 83,000 microbursts in 30 days.
Simplicity advantage
Like Wintle, Schwartz believes consumer demand will result in the industry offering more sustainable, smarter solutions. “With regulatory changes on a regular basis we will see greater innovation in materials, IoT integration and AI-based scent scheduling,” she said. “The future will be smarter, greener and brighter.”
So as the industry moves on, is there still a place for those traditional tab and
spray can solutions?
The simplicity of the spray can means many are still in use today, says Schwartz. “We continue to sell our Airoma product line to support customers in environments where this is still an effective solution,” she said. “However, we are seeing a shift towards more innovative systems due to expectations around environmental responsibility.”
Principle Cleaning’s Sylwia De Sousa says tabs and spray solutions have the advantage of being simple and cost-effective. “They are tried and tested - they offer quick deployment and are easy to replace, making them appealing in some high-traffic or lower-priority areas,” she said.
Dynamic market
The aerosol market is dynamic, growing and changing, says Prodifa’s Séverine Bossaert. “Traditional methods are not being abandoned, but are evolving and adapting to meet the needs of an everincreasing number of users and adhere to environmental challenges,” she said.
Robert Scott’s Mark Wintle says traditional air freshener systems have the advantage of being affordable, portable and easy to use and install. “They are trusted by facilities teams who have been using them for decades, and this has kept them in circulation - particularly in smaller or lower-footfall spaces,” he said. However, he adds that traditional formats are coming under increasing scrutiny in commercial settings. “The fact that aerosol-based systems are now being treated as hazardous waste due to their flammable and pressurised contents means businesses need to handle and dispose of them carefully, which adds compliance complexity,” he said. “And as legislation on recycling and digital waste tracking tightens, many organisations are beginning to re-evaluate their options.”
Products: air freshening
Less impact
Aircare technology is developing towards alternatives that move away from aerosols, says Vectair. Its V-Air Flow operates without propellants or pressurised cans. It applies the Venturi effect, drawing air across a fragrance refill with assistance from a fan, to deliver a consistent scent. This approach aims to cut waste and associated disposal costs while lessening environmental impact.
The dispenser is manufactured from 100 per cent post-consumer recycled plastic and can be used with rechargeable batteries. The refill itself contains over 50 per cent plant-based material and is designed to
provide fragrance coverage for 30 days. Light sensors are built into the unit, powering it down automatically in dark spaces to conserve energy and extend battery life.
The unit is designed for straightforward installation, without the need for wiring or programming. LED indicators signal when the refill or battery requires replacement, supporting service efficiency. www.vectairsystems.com
No batteries
Kennedy Hygiene’s Slim Air is a passive air freshener for commercial washrooms and other business environments. It operates without batteries and is made from 89 per cent recycled plastic. The dispenser uses hydrophobic gel refills that last up to 60 days, offering consistent fragrance release without water absorption.
The gel’s odour-neutralising technology is intended to eliminate malodours rather than
mask them. Slim Air’s fragrances include five new options, suitable for use in various climates due to the gel’s temperature stability.
The Slim Air dispenser comes in white and black finishes, featuring a narrow, compact, disc-shaped design for easy installation in small spaces. Installation and maintenance are straightforward, involving a simple refill replacement every 60 days.
kennedy-hygiene.com
Steady release
The Tork Constant Air Freshener uses wick-based technology to provide a steady release of fragrance which is said to ensure a consistently fresh atmosphere throughout the day. This avoids the issues of sudden bursts of fragrance or fading scents.
The system comes in a range of scents designed to eliminate bad odours while also creating
a consistent, fresh washroom experience for up to 90 days before requiring a refill. Breeze is a fresh perfume with woody notes while Blossom is a delicate floral fragrance and Odour Neutraliser has a hint of lemon grass.
The unit is comprised of recyclable refills housed in a discreet dispenser. And it’s claimed to be effective even when placed beneath a sink or mounted on the wall at a reachable height for cleaners.
All Tork Constant Air Freshener dispensers are compatible with Essity’s Tork Vision Cleaning system which allows cleaners to remotely monitor the units via a smartphone or tablet. www.tork.co.uk/airfreshener
A second chance
FOR PEOPLE LEAVING PRISON, the path to rebuilding a life is rarely straightforward. Securing stable housing, gaining employment and navigating the basic structures of daily life - such as setting up a bank account or finding transport - can be enormously problematic. The cleaning and FM sector, often overlooked in discussions about rehabilitation, is proving to be a meaningful entry point for those ready to turn their lives around.
Bounce Back - a pioneering charity and social enterprise in the UK committed to breaking the cycle of re-offending through employment initiatives - was founded by Francesca Findlater OBE. The organisation is dedicated to supporting individuals inside and outside of prison who are at risk of or have a history of offending and substance misuse. It focuses on empowering people to turn their lives around, reduce reoffending and contribute to society.
No Going Back (NGB) is a charitable initiative created by the 42 Livery Companies of the City of London that supports people released from prison in finding work across various sectors including built environment, HGV/driving, hospitality, sales, admin and engineering. This work begins when the person is still in prison and continues on release, with wraparound support, help with CV writing and general life skills for example.
Recognising the growing need for structured opportunities in cleaning, NGB established a social enterprise in 2024: NGB Clean. The business delivers commercial cleaning to corporate clients across London, while employing people with lived experience of the justice system and others with challenging backgrounds. All profits are reinvested into the charity’s wider work.
“The key objective for us in establishing the social enterprise was to ensure that all profits generated by NGB Clean go back into No Going Back, to enable it to carry on its work,” says Sam Worden, chief operating officer. “We’re running a commercial business, but with a clear social mission.”
Since she joined the business Worden has fast-tracked the process of identifying potential new recruits for NGB Clean from among prison leavers by visiting prisons in and around London to speak directly to small groups and highlight to them the career opportunities within the cleaning sector. One key area of interest she very quickly identified was bio-hazard work. “I discovered that many prisoners are already regularly engaged in bio-hazard cleaning because they have to tackle it in prison. That means they have already undergone the necessary training.
“At the same time, we realised there is a massive gap in the market for accredited bio-hazard cleaning because literally anybody can do it – with no official training – and its completely unregulated. It’s an area with huge potential for somebody leaving prison with the right qualifications to set up their own operation offering the service - with the right support and backup of course.”
Inside HMP Downview
At HMP Downview, a women’s prison in Surrey, a group of inmates gather for a workshop led by Worden. The aim is to introduce them to the opportunities within the cleaning and FM sector - roles many have never considered. At the outset, interest is minimal.
But when Worden explains the potential earnings in biohazard cleaning, the atmosphere changes. “Biohazard cleaning is the best-paid job inside the prison, and the best-paid outside too,” she tells them. This simple, direct message resonates. The women begin to ask questions, moving from disengagement to curiosity.
Michael MacFarlane, who manages cleaning operations and training within the prison, oversees both hygiene standards and the training of inmates. The women are responsible for cleaning the prison and are paid for their work.
“We keep training to the basics - colour coding, dilution rates, health and safety. Two hours can feel like an age for some of them, so we focus on short, targeted
ECJ editor Michelle Marshall spends some time with NGB Clean, a social enterprise in London delivering commercial cleaning to corporate clients across the city while employing people who have been in the prison system. The charity No Going Back (NGB) from which it was founded is dedicated to supporting people released from prison in finding work across various sector. And it’s encouraging other cleaning businesses to get involved.
learning,” he explains. “Challenges include short attention spans, neurodivergence, low motivation and mental health concerns. But when someone connects with the work, they can develop real pride in it.”
Gary Kendall, who also works at HMP Downview, manages engagement with businesses. He explains: “There are great examples of success stories, especially in hospitality and cleaning. Companies are becoming more creative in their recruitment. Open prisons allow day release for work - and that’s where some of the most meaningful progress happens.”
His role ends at the prison gate, where the Department for Work and Pensions takes over, but the foundation laid inside is critical. “The prison offers the gateway to opportunities in employment and education,” he says. “It’s the first step in the transition.
“Ex-offenders can be the most committed employees - they stay longer and they’re so reliable. The transition from prison to employment can be difficult but it’s worth sticking with.”
HMP Brixton
At HMP Brixton, a men’s prison in south London, another group gathers voluntarily
A second chance (continued from page 29)
to take part in a similar workshop. Initial reactions are mixed: some are sceptical, others quiet, one man makes it clear he does not want to stay there. The atmosphere is cautious.
Sam Worden opens with a short overview of NGB and NGB Clean and what they can offer. She speaks about the realities of leaving prison - the barriers people face and the kind of work available in the cleaning sector. Her honest and warm approach very quickly brings everybody round, until there’s a group of engaged, interested people around the table..
Gradually, the men begin to talk. Some have been in and out of prison for years. They speak about the everyday obstacles they encounter on release: homelessness, delays in accessing benefits, opening a bank account, mental health issues.
The obstacles are numerous and complex. Institutionalisation is also a theme; for many, prison is the only structured environment they’ve known. What’s clear though is that these are men who really want to turn their lives around – they just need the right kind of guidance and support to get there.
The most inspiring part of the workshop is when Mosiah Polidore tells them his story - that’s when I really see the men engage and respond. The power of the story from a man who has been there, who knows how they’re feeling and what they’re facing, cannot be underestimated.
He recalls meeting Sam Worden while working in The Clink restaurant at Brixton Prison and being encouraged to attend a day visit to NGB Clean after his release. That was a turning point in his life and career. Hearing about his trajectory - from prison to running a viable cleaning business - sparks genuine interest in the room.
And afterwards they’re keen to talk to him to get more information on his company and how he got to where he is. The men begin to imagine a different future.
This was a room full of positive interaction, humour and hope - and it felt very poignant. The feedback from the group was that this session gave them a reason to feel positive about life. And they appreciated being spoken to like a human being again, and being asked what they wanted for their own future.
Mosiah Polidore tells me more about his journey. His company Stainless London began before his prison sentence, originally offering carpet cleaning services. While he was inside, his business partner kept operations going and a new opportunity emerged when a fellow inmate introduced him to someone with links to nurseries and schools on the outside. This led to
deep-cleaning contracts for schools, a children’s home and housing associations.
Following his release, his connection to NGB Clean proved pivotal. “When I first left prison, I was waiting to see where the next job would come from - but now we’re really in demand,” he says. “We do end-oftenancy cleans, ad hoc estate agent jobs, and we have a waste truck now. That goes hand in hand with our cleaning services.”
He credits NGB Clean with helping him move into biohazard cleaning. After completing an initial training course while still in custody, he later joined a more advanced course run by the enterprise after his release.
“Sam Worden has always been supportive. She’s there with advice and she finds us work, especially in biohazard. It’s specialist work, and there’s a real market for it.” Stainless London now employs six people on a regular basis, but growth brings its own challenges. “The hardest part for me is managing people - keeping standards high and making sure the team stays professional. I’m learning every day.”
Polidore is also committed to giving back. He now supports NGB’s work by speaking at workshops and mentoring others. “If they see someone who’s been where they are, it really does lift people. It makes them listen. And it’s therapy for me too.”
He remains grounded about the realities of running a small business. “Financially, I’m not where I want to be yet. But I’m busy, and that’s rewarding. My life now is so much better than it was two years ago.” Holistic approach
What are the biggest challenges facing those leaving prison in trying to re-establish a life on the outside? Worden replies: “It’s important to recognise an average of 800 people per month go straight from prison into homelessness.” (Nacro, a national social justice charity and notfor-profit training provider in England and Wales, analysed Ministry of Justice data in compiling its figures)
“So prison leavers are facing the question of where they will live, and under what restrictions (if they are on licence for example). Some are living in bail hostels, which are not always the most pleasant environments, with no place to call home. If they are on housing benefit but then have the responsibility of paying rent when they find a job, living independently and holding down that job can be very problematic.”
Worden adds: “Those are just the practical aspects of integrating back into society on release from prison. Then, of course, there are the emotional and psychological
challenges being faced by many people. A significant percentage of them face mental health issues and neurodivergent conditions.” In fact the UK government estimates that up to half of the adult prison population could be neurodivergent.
So taking all these factors into account, it’s important for potential employers to make adequate provision for prison leavers entering their workforce. “We must help prison leavers to succeed rather than just provide employment,” Worden explains. “Don’t set people up to fail. Be flexible in how people are integrated into the business, with taster days for example, because you just don’t know the private challenges they may be facing every single day.”
Ride, Recycle, Repeat
NGB Clean is also engaging with environmental sustainability. The Ride, Recycle, Repeat initiative was launched to divert used bicycle tyres and inner tubes from landfill. Worden noticed that many office bike stores were full of discarded materials going to waste.
The scheme, which started at LinkedIn’s London headquarters, sees NGB Clean collecting worn tyres and tubes for recycling through a national network run by waste partner Velorim. The project now operates across multiple sites in London.
“It’s a small idea with a big impact,” says Worden. “It raises money for the foundation, reduces waste and connects us to more workplaces who want to support social and environmental change.”
Get involved
Worden is keen for more businesses in the cleaning and FM sector to get involved in employing people who have left prison. “We’re not asking for charity - we’re offering trained, motivated workers. But it takes commitment. If you’re willing to offer someone a second chance, the rewards are huge.”
She believes the cleaning sector is particularly well-suited to employing prison leavers. “It’s accessible, practical and offers real career progression. Many already have some skills - they just need an opportunity.”
With a turnover of around £500,000 and a team of 10–15, NGB Clean is proving that a business with a social conscience can also be commercially sustainable.
Worden concludes: “You cannot overestimate the impact on people’s lives you could have,” she says. “It is a huge responsibility - that’s true - and it must be taken seriously, however it can be so incredibly rewarding when see what a huge difference you can make.”
Why use a mop?
THE CLEANING INDUSTRY is undergoing a revolution. Technological solutions are becoming increasingly prevalent and there is a greater focus on robots, cobots and artificial intelligence at every turn.
So where does this leave the humble mop? Is there still a place for the decidedly low-tech solution of pushing a pad on a stick across the floor in today’s increasingly automated industry?
Traditional manual processes are no longer sufficient to meet today’s growing demands on their own, according to Kärcher’s product manager for manual tools Jennifer Majcher. “Machines and smart tools help to improve cleaning quality and efficiency while also easing the burden on staff,” she said. “But the real strength lies in combining the best of both worlds.”
Machines are ideal for use in large, open spaces while manual tools excel for quick interventions and for detailed cleaning in constricted areas, she says. “The choice of tool will depend on the surface, the level of soiling and the specific task.”
Majcher believes it is a common misconception that labour costs and health risks become higher when using manual methods compared with machines. “In fact modern manual mopping systems are designed specifically to reduce physical strain and improve operator safety,” she said: “Today’s systems use lightweight materials, height-adjustable handles and ergonomic designs to minimise back and joint stress.
Constricted areas
“Manual mops also shine in constricted areas such as on staircases and under furniture as well as on vertical surfaces. And they require no power, minimal maintenance and very little training which makes them ideal for flexible, low-cost use in a wide variety of environments. Manual cleaning isn’t outdated – it has simply evolved.”
Mops are a good solution for on-thespot applications and quick clean-ups, adds Majcher. “Using a machine for a
small spill is often impractical because it takes time to set up, move and operate,” she said. “A mop is faster, simpler and more precise. And mops are also ideal for quick response situations in hightraffic areas.”
Kärcher’s Kit Ray spray extraction mop system has an integrated water reservoir in the handle to allow cleaners to quickly react to spills without the need for extra equipment. The company’s Infinity system is made from aluminium and features a rotating, S-shaped frame designed to reduce the need for wrist movement while supporting a natural mopping motion.
There are several other arguments for using a manual mop, according to Majcher. “Mops offer power independence because they can be used anywhere and anytime – even in locations where there is no electricity,” she said. “They need little storage and are perfect for use by mobile teams and in tight spaces. And when used with microfibre pads they can significantly reduce water and chemical consumption.”
Practical and adaptable
Mops also incur low acquisition and maintenance costs, she adds. “In short they are practical, adaptable and sustainable and are ideal for crowded, irregular or delicate environments,” she said.
Manual mops are evolving and today’s systems are all about innovation and ergonomics, she said. “For example, hookand-loop mop pads can now be attached almost touch-free, particularly with the aid of accessories such as our Flexobox. This is integrated into our Flexomate trolleys and allows pads to be picked up directly with the handle and then sealed using the foot.”
Smart solutions are undoubtedly gaining ground in the industry, says Filmop’s business development manager Paolo Scapinello. “However, that does not mean to say they are always the best choice,” he said. “For example, machines can facilitate the cleaning of large areas but may not be the best solution for small to mediumsized spaces or for areas that feature
Now that smart solutions are becoming increasingly prevalent in the cleaning sector, what are the arguments for using a manual mop - with all its associated labour costs - over a mechanised or automated solution? ECJ looks at the advantages of traditional mops and asks industry players whether they feel these can ever be fully replaced by machinery.
many obstacles. And operational efficiency is not only measured in the number of square metres cleaned per hour, but also in the ability to adapt to different contexts and appropriately respond to specific needs.”
Flat mopping systems are a flexible solution that can meet every need, he claims. “They are compact and easy to handle and allow access even to the most confined and cluttered spaces,” he said. “They also reach every corner and allow you to easily clean walls and ceilings.”
Flat mop systems are ideal for quick clean-ups and localised interventions, he says. “It can be inconvenient to use a machine in a crowded room or in a confined space,” explained Scapinello. Filmop’s Drop dispenser handle allows the user to dose the cleaning solution according to the surface to be cleaned and the degree of dirt. The company also offers the ErgoSwing which is designed to help prevent occupational injuries.
Flat mopping systems offer a number of other advantages, says Scapinello. “For
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example, they allow you to clean difficultto-reach areas to ensure a thorough clean of the entire premises,” he said. “Their compact size is also an advantage since they can be stored in small storerooms. And unlike machines they require no electricity nor batteries and can be used anywhere and at any time without depending or the availability of power outlets or concerns about charging times.”
He says manual equipment is becoming increasingly sophisticated. “Adjustable handles, non-slip grips, quick installation systems and touch-free mop-release mechanisms are just some of the improvements that allow the operator to achieve excellent results on several fronts,” he said. “And the introduction of increasingly high-performance yarns has exponentially increased the effectiveness of dirt collection and the removal of viruses and bacteria.”
An increasing number of businesses are recognising the value of automated tools as technology becomes more accessible, says Robert Scott’s sales director Alastair Scott. “As we move through the early adopters’ stage, prices are becoming more affordable and products more effective,” he said.
Little training
“In addition, the increasing availability of robust performance data is allowing for more clarity regarding automated systems. For example, trials of our MS60 robotic scrubber dryer show that it can clean a sports hall almost three times more quickly than a human using a standard machine scrubber. And the data also reveals that automated solutions can be more cost-effective than traditional methods, particularly for labour-intensive tasks.”
However, manual mops are ideal when a speedy response is needed, he says. “Robotic tools are continuing to improve in this aspect but mops currently lead the way for on-the-spot cleaning,” said Scott.
“Mopping systems have other advantages, too: they are a versatile and convenient solution for everyday cleaning and an ideal choice in more confined areas and where obstacles are present. There is also a huge variety of mop sizes and weights that can boost efficiency such as socket mops for smaller areas and Kentucky mops for larger spaces.”
Mops are lightweight, easy to operate and require very little training to use effectively, says Scott. “There is little or no down time when using most traditional mops which means they can be used repeatedly by replacing the mop head or microfibre pad to optimise cleanliness and hygiene throughout the day,” he said.
According to Scott, traditional mops are
an important tool to be used alongside machines. “For example they are particularly useful if the space includes stairs or different floor surfaces, or where there is furniture to navigate,” he said. “Mops also have the added benefit of lower upfront and ongoing costs, which is an important consideration for businesses looking to keep expenditure down.”
Standing the test of time
He claims mops have withstood the test of time and are continually evolving. “Improvements in fabrics such as microfibre and antibacterial materials have enhanced cleaning performance and hygiene,” he said. “Microfibre has a static electric charge that captures dust which means it can lift 99 per cent of germs even without the use of cleaning agents. Microfibre is also more absorbent than cotton and can hold up to seven times its weight in water which makes for faster drying times.”
Among the company’s latest manual mopping innovations in is the Biofresh mop which is said to inhibit the growth of bacteria and odours.
Mop designs and product features are becoming more sophisticated all the time to improve ease of use, says Scott. “Many mopping systems are now designed with sustainability in mind such as the Refill socket mop, which consists of a reusable socket and recycled cotton-rich yarn refills which reduces plastic waste,” he said.
Why use a mop? (continued from page 33)
So, will mops ever be fully replaced by machines? Very unlikely, says Kärcher’s Jennifer Majcher.
“Manual mops are among the most widely used cleaning tools worldwide,” she said. “Machines excel on large, open surfaces but mops remain essential for precise, localised work. And the most effective cleaning strategies combine both approaches.”
Filmop’s Paolo Scapinello agrees it is highly unlikely that machines will ever completely replace flat mop systems. “I think they will continue to coexist,” he said. “Manual equipment allows us to overcome the limitations of machines, thus establishing mops as an irreplaceable tool.”
Alastair Scott agrees there will always be a place for the traditional mop in any cleaning cupboard. “Their significantly lower price point, speed, ease of use and pure simplicity make them an essential tool for everyday cleaning,” he said. “Just because mops are ‘traditional’ it doesn’t mean that they aren’t advanced; there are constant developments being made in terms of shape, size and fabrics which ensure that mops remain highly effective in a range of environments.
”We are currently producing an average of half a million mops per week - and that figure is showing no signs of slowing down even with the increased take-up of automated tools.”
Products:
Quick switch
The Lampo quick-change system, developed by TTS in cooperation with Kärcher, is designed to enable rapid switching between manual cleaning tools via an adapter fitted to a telescopic lance or mop holder. It includes a mop holder with a 23 mm end piece and a telescopic lance with a 21 mm end piece. The mop holder can be attached to any cleaning trolley using the Lampo plug fixture. By slightly pulling up the lance, operators can detach it without removing the attached equipment, allowing it to be switched to another tool via the adapter. Tilting the holder or lance forward keeps the equipment
secured for continued use.
Lampo can be equipped with a range of accessories, which can be carried on the cleaning trolley if needed. Options include flat mop systems for wet or dustbinding wiping, a cloth holder or dust blade for surface cleaning, window cleaning tools, and a spider web brush. Selection of accessories can be tailored to specific site requirements.
This design allows cleaning staff to address a variety of tasks without returning for additional equipment, reducing downtime and travel within the work area - improving efficiency and productivity.
www.karcher.com
Universal
Globo from Filmop is a universal washing system designed for use with various mopping methods including strap tape, pockets, flaps and pocket-flaps. It consists of a foldable mop holder and a range of mops with micro flaps. The
design allows the mop to be fixed and released without contact.
The system is intended to simplify set-up and operation, with the mop holder able to remain partially open for quick assembly. The fixing and releasing process is designed to reduce the time and effort required compared with conventional systems, and the design aims to support ergonomic working conditions.
Globo is compatible with various mopping systems, including Boost, a flat wringer that allows the wringing intensity to be adjusted according to the mop type and desired moisture level.
www.filmop.com
Organise tools
Toolflex One is a wall-mounted system designed to organise tools and utensils, keeping handles off the floor and readily accessible. Each holder accommodates handles with a diameter of 15–35 mm and releases them with a smooth pull. The Click ’n Go feature allows holders to be mounted, moved or repositioned quickly to suit changing tasks or team requirements. Holders can be attached to the Toolflex One Rail or mounted directly to the wall using the included Wall Adapter, screws and anchors. The system is designed for hygiene-critical environments, using FDA-listed materials and a wipe-clean design that minimises dirt accumulation. Eight colour options are available to support visual hygiene zoning and reduce cross-contamination. Toolflex One holds HCV-EU (HACCP) and NSF certifications, is autoclave-safe to +121 °C and fully recyclable.
www.toolflex.com
Only water
Vikan produces a range of microfibre mops designed for floor cleaning using minimal water and without the need for harsh chemicals. Laboratory testing has shown they can remove up to 99.9 per cent of dirt and bacteria, using as little as 1.5 litres of water to clean 250 square metres of flooring.
The mops are designed for durability, with a stated lifespan of at least 500 industrial washes, and up to 1,000 washes when used according to recommendations. Their construction aims to maintain performance and
appearance over time, with colour-fast materials and low fibre fragment shedding during laundering. These features contribute to hygiene in both cleaning and washing processes while retaining high absorption and cleaning capacity.
Several models in the range carry the updated Nordic Swan Ecolabel, a certification that requires compliance with environmental criteria across the product lifecycle. This includes the use of recycled materials and the reduction of emissions during production.
Manufactured under defined quality control procedures, the mops are intended for professional use in settings where cleaning performance, durability and sustainability are priorities. The combination of mechanical cleaning efficiency, long service life and certified environmental standards supports their use in a range of floor maintenance applications. www.vikan.com
Many surfaces
TTS produces a range of microfibre products designed for different surfaces and soiling levels. The range includes reusable and disposable options.
The portfolio features Microblue, Microred and Microsafe flat mops, along with the Exon
semi-disposable cloth.
Independent laboratory testing of their mechanical cleaning action has shown removal rates of 99.99 per cent for Staphylococcus aureus ATCC 6538, Enterococcus hirae ATCC 10541, Pseudomonas aeruginosa ATCC 15442 and Candida albicans ATCC 10231. The Microriccio flat mop has also been tested, achieving removal rates of up to 98.79 per cent for Staphylococcus aureus MRSA ATCC 33592, Pseudomonas aeruginosa ATCC 27853, Escherichia coli ATCC
25922 and Salmonella choleraesuis ATCC 10708, without detergents or disinfectants. www.ttsystem.com
Intuitive
All Micro System Duotex microfibres carry the Nordic Swan Ecolabel, are rated Class A for low microplastic emissions and incorporate recycled materials.
The system consists of a mop, a holder and an ergonomic telescopic handle. Two main mop models are available. The MicroSweep Duotex Ergo Mop is a lightweight flat mop suitable for dry, damp or wet cleaning. It features additional edge fringes to increase cleaning capacity and capture larger particles. The MicroWet Duotex Mop is designed for daily use in heavier cleaning tasks, with long loops across its surface for dirt and grease removal. It can also distribute disinfectant liquids evenly for use in healthcare environments. www.duotex.se
ROBOT GO
The intelligent concentrate dosing system for cleaning robots
integral 2ROBOT
Fully-automatic filling of the docking station
Focus on the future
CMS Berlin is the cleaning exhibition for Germany, and it takes place at Messe Berlin this month. ECJ takes a look ahead to what visitors can see there.
CMS BERLIN RETURNS from September 23-26, with a programme centred on how digitalisation and artificial intelligence are influencing cleaning and hygiene services. Occupying more than 34,000 square metres, the exhibition will combine product showcases with forums, themed days and guided tours.
The CMS Practice Forum in Hall 6.2 will serve as the main discussion platform. Organised jointly with the Federal Guild Association of Building Cleaners (BIV), the Cleaning Systems Association (VDMA) and the Industrial Association for Hygiene and Surface Protection (IHO), it will address three main themes: digitalisation and AI, sustainability and practical knowledge for daily operations. Sessions will examine the potential and limits of AI in building cleaning, conditions required for its wider use, and digital tools for sustainability reporting. Presentations will also cover sector-specific issues such as
housekeeping and healthcare cleaning.
At Speakers’ Corner in Hall 5.2, exhibitors will present innovations and case studies in 20-minute sessions. Many will focus on digitalisation in facility management and healthcare, with AIsupported live translation provided to support international exchange.
Friday September 26 will bring two themed focus days. The Housekeeping Focus Day begins with a networking breakfast and will examine robotics in hotel operations, with contributions from the Hotel Competence Centre and the Housekeeping Academy. A guided tour will highlight exhibitor solutions tailored to housekeeping needs. Running in parallel, the Hospital Cleaning and Care Focus Day will include the first Hospital Cleaning Circle – an invitation-only networking format for healthcare cleaning managers.
The Mobility Cleaning Circle returns on September 24, bringing together stakeholders from the cleaning and mobility sectors.
For the first time, guided tours will introduce visitors to finalists of the Purus Innovation Awards (PIA), covering equipment, digital tools, robotics and AI applications. The awards ceremony will take place on the opening evening.
For more details: www.cms-berlin.de
Kärcher
Celebrating its 90th anniversary this year, Kärcher is showcasing a new upright, hand-held scrubber dryer designed to offer manoeuvrability comparable to a mop, combined with performance. The machine features a height-adjustable handle to accommodate different user heights, and an intuitive operating system for ease of use.
The company will also present the KIRA B 200 scrubber dryer robot, aimed at automating the cleaning of large floor areas. Equipped with a docking station, the robot operates fully autonomously. It uses LiDAR sensors and cameras for navigation and can integrate with other automated systems via the VDA 5050 communication standard, allowing defined pathways between driverless transport systems and the robot to support efficient workflows. Users can easily programme new cleaning routes through the machine’s interface.
Kärcher’s new dry vacuum cleaner range includes corded models (T 10/1 and T 15/1) and cordless versions (T 10/1 Bp and 15/1 Bp). These models are made with 45 per cent recycled materials, feature containers of 10 or 15 litres, and offer options such as HEPA 14 filters and parquet nozzles. Operating noise is rated at 52 dB(A), providing quieter operation suited for commercial environments. The slim design facilitates transport and storage.
www.karcher.com
At CMS Berlin, Numatic is showcasing the expansion of its NX300 product range, which now includes new cordless floor care and vacuum models powered by the NX300 battery Numatic
platform. Visitors to the stand can view demonstrations and learn how the cordless system is designed to enhance productivity in professional cleaning. Numatic representatives are available to answer questions and provide information on how the solutions can be applied across different sectors and working environments.
www.numatic.com
Vectair
Vectair’s V-Air Flow is a 30-day air care system using passive refills made from more than 50 per cent plant-based materials. Its dispenser, manufactured entirely from post-consumer recycled plastic, operates without aerosols by harnessing the Venturi effect to draw air across the refill.
By eliminating the need for pressurised cans, the system reduces waste and avoids disposal requirements. Designed for simplicity, the unit is quick to install and requires no programming or training, with LED indicators providing clear guidance on refill or battery changes.
Vectair is also updating its SensaMist range of fragrance diffusers. The new versions connect wirelessly to smartphones through an app, allowing remote management of settings. They feature a redesigned appearance and quieter operation, with the aim of giving facility managers greater control over fragrance use and costs.
Tropical Punch is Vectair’s latest fragrance, which is avail-
able in the V-Screen Dual 60, a double-sided urinal screen designed for a 60-day service cycle. Containing more than 50 per cent plant-based materials, the product is intended to reduce environmental impact through its composition and longer replacement interval. www.vectairsystems.com
TTS
The Dosely soaking station from TTS allows for on-demand preparation of a clean mop for each area, soaking it shortly before use as recommended in cleaning protocols. It features a hermetic tank that maintains the effectiveness of cleaning agents and a dosing system that dispenses between 50 and 350 ml of solution, ensuring optimal moisture for different mop types and surface sizes while minimising waste. Every step is engineered to maximise hygiene and minimise risk - especially in healthcare environments.
The Pockety touch-free system is designed to avoid direct contact with used mops. It releases soiled mops into a bucket fitted with a net bag, simplifying and speeding up the emptying and laundry process. Pockety is compatible with TTS’s full range of pocket mops, both washable and disposable, enabling operators to select the appropriate mop for specific surfaces and cleaning needs.
Dosely and Pockety can be integrated with TTS Magic trolleys, which separate clean and used mop areas to contain contamination effectively.
The final element in the system is TTS microfibres, which have been independently tested to mechanically remove up to 99.99 per cent of bacteria and
fungi and up to 99.9 per cent of viruses from surfaces. This high removal rate supports cleaning performance while reducing water and chemical use it says, which may help limit the development of disinfectantresistant microorganisms.
www.ttsystem.com
Hagleitner
Hagleitner has introduced integral 2ROBOT, an automatic concentrate-dosing device for cleaning robots. The wallmounted unit connects directly to the water supply, where water is mixed with concentrate at the correct dosage before being transferred through a hose into the docking station’s storage tank. When the robot docks, it refuels automatically with freshly prepared solution, removing the need for manual filling.
The system is compatible with docking stations that include both power and water connections. It operates with a dedicated high-concentrate cartridge, with a single unit capable of preparing enough solution to clean up to 130,000 square metres of flooring.
Sensors within the dosing device monitor consumption and fill levels, with real-time data available through an app. This function allows users to track resource use and plan replacement or refilling efficiently.
Integral 2ROBOT has been developed to support the use of robotic cleaning by automating part of the maintenance process. By combining dosing, mixing and refuelling, it reduces the manual input normally required to prepare robots for repeat cycles. www.hagleitner.com
Nilfisk
Nilfisk is showcasing equipment focused on sustainability and user ergonomics. Among the products is the autonomous scrubber dryer SC25, designed for small areas. It features a cylindrical brush and a zerodegree turning radius, allowing thorough cleaning even in confined spaces. The company will also expand its range of autonomous cleaning machines aimed at improving efficiency and reducing manual labour.
The ultra-compact Dryft micro scrubber dryer incorporates a patented ultra-flat head and offers 180-degree manoeuvrability. It is designed to deliver ergonomic cleaning while using approximately one-third less
water compared to similar models says Nilfisk.
There will also be three new dry vacuum series, available in both battery and corded versions. The VP400R HEPA and VP300 HEPA models operate at 700 watts of suction power and 51 dB noise levels, making them suitable for noise-sensitive environments. Both use 10-litre dust bags to reduce downtime. The cordless VU200 stick vacuum is certified for daily use and offers 25 to 40 quick cleaning cycles per charge. It features a 700-watt motor, ergonomic handle, and a convertible handheld mode.
Other highlights include the MC1C and MC2C high pressure cleaner families alongside the SC550 walk-behind scrubber dryer. The SC550 model claims reductions in energy use by up to 27 per cent, water consumption by 40 per cent and detergent use by 60 per cent compared to previous versions. www.nilfisk.com
Filmop
Filmop is presenting Shine, its product line dedicated to professional glass cleaning. The range features quality materials, ergonomic design and innovative elements aimed at improving cleaning efficiency. All tools in the Shine line are compatible with Uni-Connect, a system that allows operators to switch quickly between tools - facilitating cleaning of various surfaces, including hard-to-reach areas.
Key products include articulated versions of the Clarus-W Master window washer support and the Gloss-W Prime window squeegee. These tools offer flexibility by allowing free articulation with an ‘S’ movement or locking in the central or other positions according to the user’s needs. The Gloss-W Ambo combines both the Clarus-W Master and Gloss-W Prime into a single tool for washing and drying, streamlining the cleaning process.
The Shine line also offers differ-
ent yarn types for window washers: short yarn for residue-free cleaning, short yarn with bristles for enhanced dirt removal, and long yarn for extended washing times. There is also a version with abrasive fibres designed for removing tougher dirt. Filmop window squeegee blades feature smooth, imperfection-free surfaces to clean glass effectively on the first wipe. Unlike conventional squeegees, the Shine line’s plastic blades are designed for quick and easy replacement, aiming to save time and reduce operator effort. www.filmop.com
Ecolab
Ecolab is presenting developments in cleaning technologies with a focus on innovation, science and sustainability. Maxx Synbiotic, launched last year, is a 100 per cent natural and biodegradable cleaner. It combines probiotics and prebiotics to provide preventative cleaning by continuing to act after application and reducing build-up on surfaces.
The company is also showcasing ReadyDose, a tablet-based system designed to simplify dosing. This format aims to ensure consistent use while reducing waste. In addition, the Smartpower Mini is being introduced at the event. This compact, under-counter dishwashing unit incorporates safety features and spill prevention mechanisms. www.ecolab.com
i-team Global
i-team Global has introduced updated models of its i-mop and the autonomous co-botic 1900 Drop & Go vacuum. The company has also enhanced its support infrastructure in Germany, establishing a network
of partners aimed at improving customer service.
The i-mop 40 and i-mop 40 Pro are designed to reduce physical effort during mopping while lowering water, energy and cleaning time consumption by up to 75 per cent.
Both models feature counterrotating brushes operating at 350 rpm. An easy-click squeegee with an integrated lift kit enables operators to control solution application.
The i-mop 40 Pro includes an anti-corrosion deck resistant to substances such as benzene and chlorine, making it suitable for locations like petrol stations and swimming pools.
The co-botic 1900 Drop & Go is an autonomous vacuum designed primarily for the hospitality sector. It features precise navigation with LiDAR sensors and a self-levelling dual brush deck. The plug-and-play battery system allows for quick changes, eliminating downtime.
www.i-teamglobal.com
Haug Bürsten
Haug Bürsten manufactures brush bodies using almost entirely post-consumer waste collected from household recycling streams, while the bristles are produced from pre-consumer
plastic waste. The use of recycled plastic reduces the demand for petroleum and minimises the volume of waste.
The company says that in Germany, approximately 120,000 tonnes of PET plastic waste are collected annually in the yellow bag. Through processes of recycling, grinding and washing, defined and reproducible regranulates are produced - enabling the plastics to be reused in manufacturing. This approach supports the closure of the recycling loop and contributes to resource conservation.
www.haugbuersten.de
ToolSense
ToolSense has launched ToolSense LINK, an IoT Integration Engine designed to connect cleaning machines, robots, and equipment across different brands into a single platform. LINK supports interoperability by integrating with major OEM systems This enables cleaning teams to access real-time data on machine usage, runtime, location, battery levels and error codes from multiple devices on one platform.
The system aims to reduce downtime by up to 80 per cent through automated service workflows and lower machine costs by 20 per cent by optimising utilisation. It also decreases manual tasks with AI-powered maintenance and automated reporting. ToolSense LINK consolidates fleet management, eliminating the need to log into multiple OEM portals. toolsense.io
LionsBot
LionsBot will showcase the R3 Vac and R3 Scrub Pro, two floor cleaning robots using the company’s AI SmartClean system. This technology applies AI to reduce setup requirements, streamline route planning and
adapt to environmental changes. The system is designed for rapid deployment without the need for specialist training. It also enables the robots to adapt in real time and continue working when disruptions occur.
The R3 Vac is designed for dry vacuuming and incorporates a six-litre tank, while the R3 Scrub Pro is intended for scrubbing tasks and features a 21-litre tank. Both models offer a cleaning capacity of up to 800 square metres per hour.
www.lionsbot.com
Human Led. Tech Powered Clean.
Your Clean J ustGot ABig +
Malish
Malish is showing its industrial brushes for commercial floor cleaning machines, including the Diamond Devil Concrete & Terrazzo Restoration and Polishing System, Flex Scrub bristled floor pad, rotary brushes, colour-coded grit brushes and pad drivers.
The Diamond Devil system is designed for concrete and terrazzo floors, using only water. It follows a three-step process to achieve a satin finish, with an optional fourth step for higher polish. The system incorporates the Mastic Demon tool for removing coatings, and the Surface Demon for concrete and terrazzo polish preparation.
Flex Scrub is designed for use on a range of hard floors. It attaches like a pad and uses bristles to reach textured surfaces and grout lines. It can be used on single disc machines, scrubber dryers and orbital floor machines.
Rotary grit brushes are intended for irregular surfaces and grout lines and are designed for extended use compared to pads.
Sonic Scrub is a bristled pad for rectangular oscillating floor machines. It is suitable for textured surfaces and grout lines and can be used with water or chemical.
www.malisheurope.com
Robovox
The RV3 from Robovox is a compact cleaning robot designed for sweeping, vacuuming and mopping. It is suited to indoor areas of up to 2,000 square metres - including narrow rooms and corridors - and adjusts to different floor types. This model can be managed through a digital platform and app, allowing monitoring of the cleaning process.
Its accompanying workstation incorporates a water management system intended to reduce manual intervention. The workstation can be connected directly to a water supply or used with a mobile water tank where a supply
is not available. It also cleans and supplies the robot with water, serving as a central support point.
The ZACO X1000 is one of Robovox’s other models. It is equipped with navigation technology and an automatic emptying function. With a cleaning capacity of up to 1,000 square metres and suction power of 20,000 PA, it is designed for both mapping and targeted cleaning through an LDS system that creates detailed layouts of the work area.
www.robovox.eu
Tana-Chemie
Green Care Professional, the sustainable cleaning range from Tana-Chemie, is introducing new products focusing on biopolymers, microorganisms and formulations suitable for allergy sufferers.
TAWIP neo is a wipe care solution based on water-soluble biopolymers derived from European chicory root. It replaces petroleum-based polymers with a biodegradable alternative. The recyclable product aims to simplify floor care while reducing environmental impact.
Another innovation, BIOBACT power, uses natural microorganisms to remove dirt and odours in one step. The microorganisms remain active on surfaces after cleaning, breaking down organic matter and helping to prevent new odours. It is CLP-free, fully biodegradable and designed for use in areas including sanitary facilities, gyms and kitchens.
Green Care Professional will also present the Zero% range, formulated without fragrances or colourants to improve indoor air quality. The neutral odour of these products is intended to be well tolerated by allergy sufferers. The formulations are biodegradable and contain a high proportion of renewable carbon, focusing on removing potentially problematic ingredients rather than adding fragrance or colour.
wmprof.com
AS SUSTAINABILITY MOVES from aspiration to expectation, the cleaning and hygiene industry faces a dual challenge: to reduce environmental impact while preserving the quality expected in premium products. This is particularly pressing in hygiene paper products, where performance is essential, as is the need for transparent, responsible sourcing.
The shift toward sustainable sourcing is being driven by growing consumer expectations and increasing pressure on supply chains. In fact, 78 per cent of facility managers now list sustainability among their top three priorities.
Among the emerging solutions, one natural material stands out: Miscanthus grass. But can this fast-growing plant deliver on sustainability and performance?
Miscanthus grass, also known as elephant grass, is a resilient, fast-growing perennial grass with positive eco-credentials. It thrives on marginal land, requires minimal irrigation and only requires a low amount of chemical fertilisers in the starting growth phase. Once established, it regenerates annually without replanting, offering a long-term, stable biomass source with minimal environmental input.
Miscanthus grass offers strong environmental benefits by temporarily sequestering carbon in its deep root systems and above-ground biomass during growth. While this carbon is eventually released when the plant is harvested or decomposes, its cultivation still supports soil health, enhances biodiversity and aligns well with regenerative agriculture principles.
In the context of hygiene paper production, Miscanthus grass offers a realistic and scalable route to decarbonisation, reduced reliance on virgin wood fibres - achieving a 65 per cent lower carbon footprint than traditional fibre sources like virgin pulp - and a more transparent, resilient supply chain.
The path from plant to paper begins when Miscanthus is cultivated using conventional agricultural equipment. It matures annually, allowing for consist-
Is grass the future?
ent, predictable harvests. Once cut, the stalks are baled and stored before being transported to processing facilities, where the dried straw undergoes a pulping process without the use of any harmful substances or bleaching, to preserve its natural fibre strength and colour.
The resulting pulp is blended with recycled paper fibres, creating a naturally light-toned, unbleached hygiene paper. This process not only reduces the use of materials but also avoids the need for energy and resource-intensive bleaching. The result is a paper product with a significantly lower environmental footprint and a soft, high-performing feel.
The fibre blend is formed into mother rolls, which are later converted into finished hygiene products such as toilet tissue and hand towels. These are then packaged and distributed to facilities across Europe, completing a transparent and traceable supply chain from organic matter to end user.
Maintaining quality and performance
Sustainability is only half the equation, as the Miscanthus grass-based hygiene paper must deliver on the same functional and quality benchmarks as traditional products – this means softness, absorbency and strength. In sectors such as healthcare, education and hospitality, hygiene paper is used frequently and must stand up to demanding conditions.
Miscanthus grass-based paper performs impressively on these key benchmarks. The hollow stalks produce fibres that are naturally soft yet strong, with excellent absorbency characteristics. This makes the paper well-suited for premium applications, where comfort and reliability are non-negotiable.
These performance traits are critical in convincing facility managers and procurement teams that sustainable products don’t require a compromise on quality. As sustainability climbs the agenda in commercial and institutional settings, facility managers are increasingly seeking hygiene solutions that align with environ-
Nik Ruangroj, head of brand marketing at WEPA Professional, shares how innovations in materials and manufacturing are positioning Miscanthus grass as a game-changer for sustainable hygiene paper.
mental goals without sacrificing quality or performance. In fact, 75 per cent of organisations surveyed by IWFM aim to achieve net zero by 2025.
This shift is driven not only by corporate ESG commitments but also by cost efficiency, regulatory compliance and growing end-user awareness. Products made with alternative fibres like Miscanthus grass help meet these evolving expectations, offering a tangible way to reduce environmental impact while maintaining the required quality standards. For suppliers, this marks a clear opportunity to innovate and differentiate through sustainable design and transparent sourcing.
Complementing not replacing
While Miscanthus grass delivers significant environmental benefits, it is not intended to replace virgin wood pulp. Rather, it plays a strategic role in diversifying the range of paper products available on the market. The sector has traditionally depended on conventional pulp due to its proven reliability and well-established global supply chains. Miscanthus grass provides a valuable opportunity to reduce this dependency and create a more resilient and responsible supply system for hygiene paper manufacturing.
By broadening the range of material sources, Miscanthus grass is instrumental in advancing a more climate-conscious and resource-efficient production model. As part of a diversified fibre portfolio, it enables the hygiene sector to shift toward sustainability without compromising
Is grass the future? (continued from page 45)
product quality or performance.
Challenges to scaling use
Scaling up Miscanthus grass for industrial purposes doesn’t come without hurdles. One of the primary challenges involves adapting fibre processing techniques to preserve quality and performance at a large scale. Miscanthus grass fibres differ in structure from traditional wood pulp, requiring tailored cutting, drying and refining processes. While many machines can be adapted, additional specialised equipment is necessary to optimise efficiency and ensure consistent results.
Supply consistency and geographic limitations also needed to be addressed. Though Miscanthus grass grows well in parts of Western Europe, expanding its cultivation requires cooperation with local farmers, logistics planning and clear quality standards.
Despite these challenges, the roll-out so far has been swift, driven by the urgency of sustainability targets and strong interest from customers seeking high-performance, low-impact solutions.
Miscanthus grass-based hygiene paper products are still in the early stages of adoption within the industry, despite the
plant’s established role in other sustainable applications such as bioenergy, biodegradable packaging and natural fibre composites.
Consumer acceptance plays a critical role in the success of any sustainable innovation. While Miscanthus grass offers clear environmental and performance benefits, market readiness depends on how well these attributes are communicated and understood. Many consumers still associate premium hygiene products with whiteness and a certain aesthetic, characteristics often achieved through chemical processing.
According to a 2024 report, 72 per cent of B2B buyers say they are more likely to purchase from socially responsible businesses. To drive the adoption of Miscanthus grass-based products, consumers must be educated about the natural appearance of the fibres, the absence of bleaching agents, and the environmental benefits of alternative materials. When people understand the environmental benefits and functional performance of Miscanthus grass-based hygiene paper, they’re more likely to embrace it – not as a compromise, but as a better standard.
As sustainability becomes a growing priority in purchasing decisions, transparent communication and clear product labelling will help build trust and normalise new standards for what high-quality, ecofriendly hygiene paper looks and feels like.
The road ahead
The integration of Miscanthus grass into hygiene paper production represents not just a shift in raw material sourcing, but a broader leap in fibre technology and sustainable innovation. Through over a decade of dedicated research, this has developed a highly specialised process - from refining fibre preparation techniques to adapting machinery for efficient, chemical-free pulping - that turns this perennial grass into a viable high-performance material. This discovery underscores what’s possible when environmental priorities and industrial-scale innovation align.
As demand for sustainable alternatives grows, Miscanthus is proving responsible production doesn’t have to mean compromise. It signals the potential for more advanced fibre systems that marry cuttingedge engineering with natural resource stewardship, setting a new benchmark for the future of manufacturing.
CARPET CLEANING CAN MEAN one of several different things. It can involve a quick once-over with a dustpan and brush, for example, or a few fast passes with a vacuum to pick up the loose dirt. It can refer to an intensive spot-clean to deal with a specific spill. And a deep clean might be required to restore the carpet to a pristine condition.
But how does a customer choose between these different levels of carpet cleaning? It all depends on the type of clean they are seeking to achieve, says ICE’s chief marketing and communications officer Julie Kitchener.
“For example, a light vacuum might be carried out daily in a low maintenance area whereas extraction cleaning would be required less frequently, depending on the environment,” she said. “And a deep clean will only take place once or twice a year since it involves a thorough clean of everything.”
A light vacuum is often the most appropriate solution in a home or office, she says, while spot cleaning might be required to remove a localised stain from a carpet that is otherwise mostly clean. “Regular spot cleaning helps to maintain the overall appearance of a carpet between deep cleaning sessions,” says Kitchener. “It extends the life of the carpet and preserves its aesthetic appeal. And quick action is crucial for effective spot cleaning because the sooner a spill is addressed, the higher the chances of its complete removal.”
Extend lifespan
Deep cleaning removes dirt, stains and odours that have become embedded within the carpet fibres. “In this way it extends the carpet’s lifespan and improves hygiene levels,” adds Kitchener. “Deep cleaning also has the benefit of removing dust mites, pet dander and other substances that can trigger allergy symptoms. It also improves indoor air quality since it removes any pollutants trapped in the carpet fibres. And it promotes a healthier environment because it helps to
eliminate the bacteria and mould spores that can accumulate.”
Regular deep cleaning helps to prevent the build-up of dirt and debris that could cause the carpet fibres to wear down over time, said Kitchener. “It removes stubborn stains and eliminates odours, and a carpet that has been deep cleaned has a fresher, more inviting appearance that will enhance the overall aesthetic of your facility.”
Dry cleaning is one of the most modern cleaning technologies around today, she adds. “This involves applying a cleaning compound or powder and working it into the fibres with a motorised rotating brush machine. “That produces an effective result and requires little drying time.”
Synthetic detergents
Foam cleaning - or encapsulation - is another option, she explains. “This process uses synthetic detergents as a base that crystallise into powder as they dry,” she said. “When applied to the carpet, the cleaning agent loosens the dirt and encapsulates it into the powder. And once dry the solution may be vacuumed or brushed away.”
Other methods include bonnet cleaning and steam cleaning. “Bonnet cleaning provides good surface results because the process primarily involves cleaning the top layer of the carpet fibres,” she said. “This is mostly used for routine light maintenance and involves the use of a rotary floor machine plus a pad soaked in a cleaning solution to remove the dirt.
“And steam cleaning – also known as hot water extraction or wet cleaninguses water at high pressure to disturb the carpet fibres and dissolve the dirt. This technique involves the use of pressurised water and a vacuum to remove dirt and debris stuck inside the carpet fibres.”
ICE offers a range of carpet cleaning equipment including upright and tub vacuums, cobotic machines for use in larger areas and a lightweight extraction machine said to be ideal for use in pubs, clubs, hotels, offices and care homes. The
On every level
Vacuuming, stain removal, deep cleaning, bonnet cleaning: carpet care operates on a number of different levels. Ann Laffeaty asks manufacturers to explain what they are and finds out how customers can choose the right level of clean.
company also offers powerful industrial carpet cleaners for use in high-traffic areas plus the ICE C-Care Lite, described as an entry-level professional carpet and upholstery spray extractor.
Kärcher’s cleaning solutions consultant Gundula Braun considers there to be four levels of carpet cleaning. “The first is to take preventative action to protect the carpet by sweeping outdoor areas and by providing an effective entrance matting system,” she said. “The second is a daily vacuum and spotting routine depending on the level of footfall.
“The third level - interim carpet cleaning - should be employed when these daily routines no longer maintain the carpet’s appearance to the desired level. This requires the use of compact, easy-to-use equipment combined with small amounts of water and a cleaning agent to provide optimum results in the fastest possible time. And deep cleaning is the fourth level where there is a need to remove stubborn, adhesive dirt from the fibres down to the carpet backing to restore it as closely as possible to its original condition. Here the appropriate drying time, aided by the use of air blowers, forms an important part of the process.”
On every level (continued from page 47)
A light vacuum is appropriate whenever there is a need to remove visible, loose dirt quickly and quietly, she said. “In areas with heavy foot traffic, vacuuming needs to be carried out multiple times per day to promptly remove visible dirt and maintain the appearance of the carpet,” she said. “But in other, less frequently-used areas a single daily light vacuuming procedure might be sufficient.”
Spot cleaning forms an integral part of the daily maintenance of carpets, says Braun. “Time is of the essence when it comes to stain removal. Stains are treated with water or a suitable cleaning agent depending on their nature. Immediate spot cleaning will prevent the stain from permeating more deeply into the pile. It also stops the stain from setting and becoming a source of malodour.”
Interim cleaning
She says interim cleaning is required when the carpet begins to look worn despite the daily cleaning procedures. “This is designed to delay the need for a timeconsuming deep clean,” she said. “It is particularly suitable for moisture-sensitive floor coverings or for areas that need to be quickly accessible again such as hotel corridors and guest rooms.”
Interim cleaning uses an encapsulation agent to loosen and bind the dirt which is then vacuumed away. “This process is more thorough than daily vacuuming, but
does not reach too deeply into the pile nor into the carpet backing,” said Braun.
Kärcher’s carpet cleaning solutions include the EB 30 battery-powered carpet sweeper for use in smaller high-traffic areas such as lobbies, lifts and break-out areas. The company also offers the Puzzi range of spray extraction machines for deep fibre carpet cleaning, and the BRC 30/15 C which is a pull-back motion carpet cleaning machine designed for restorative cleaning routines in medium-sized areas.
Regular vacuuming is the first principle of carpet cleaning, says Prochem’s director of sales and training Phil Jones. “The act of removing dry soiling from the carpet’s surface will prevent debris such as grit, dust and skin cells from permeating the fibres, building up and potentially becoming an abrasive material that reduces the lifespan of the carpet,” he said. “A cylinder or tub vacuum should be used regularly but this should be dovetailed with an upright vacuum cleaner which provides a deeper dust extraction method.”
He describes spot cleaning as the most important part of the process. “End-users often think they need a carpet clean when they actually only require spot-removal,” he said. “However, a spill or stain may take several attempts to remove, and professional cleaning contractors will understand this. It all depends on the value of the carpet’s visual impact to the customer.”
The appearance of the carpet is particularly important in a hotel environment, he says. “Here the housekeeping manager needs to understand that a professional contractor might take time to successfully complete the task,” he said. “However in an office environment, the reduction of the stain may be the best possible result.”
Prochem manufactures carpet cleaning detergents and machinery as well as operating training courses. These cover the principles of cleaning with rotary machines, rinse-extraction machinery and CRB machines as well as bonneting and skimming.
Dry soil and sticky dirt are the two main types of carpet soiling, according to Jones. “Dry soil and dust will lie on top of the carpet and will drop deeper into the pile over time,” he said. “This is where the professional vacuum cleaner comes into play. An upright, twin-motored brush roller machine will flick or brush the soil up from the bottom of the carpet into the airflow and into the vacuum bag.”
Dry compounds
Greasy, sticky dirt is often walked into a carpet via the shoes, he adds. “This will naturally dull down the carpet’s visual impact and it will then need cleaning,” he said. “The task here will require the use of moisture and detergent to release the soil’s magnetic attraction to the fibre. This is called saponification - the process of turning greasy soils into a waterrinseable soap.”
Low-moisture methods of cleaning include bonneting, encapsulation and the use of dry compounds, says Jones. “These systems allow the contractor to clean an area of anything from between 250 and 350 square metres per hour.”
Many commercial cleaning contracts are sold in on the basis that a deep clean will be carried out two or three times a year, he explained. “However if the client allows for a regular maintenance clean to run alongside the deep-cleaning schedule, the contractor is often able to offer a far better service.”
A deep clean is often the solution the customer expects, he adds. “Most cleaning companies also think a deep clean is the only way to clean a carpet. “And this process not only removes the greasy soils but also helps to remove or reduce the allergens and bacteria, improving the air quality of the environment.
“But when you consider the productivity involved in the process, it can make any commercial job very costly. So the many other different levels of carpet cleaning that exist can increase productivity and reduce costs for the cleaning company.”
Natural
Kärcher’s iCapsol RM 764N OA is a natural carpet cleaner formulated with 99 per cent natural ingredients. This detergent incorporates encapsulation technology, allowing carpets to be cleaned without the need for rinsing. Which reduces drying times and enables quicker reuse of the cleaned areas. The formulation also includes an odour eliminator designed to remove unpleasant smells rather than masking them with fragrances.
The product is free from dyes, petrochemicals, phosphates, silicone and microplastics, and is label-free - which simplifies handling, storage and shipping.
Packaging is made from 30 per cent Post Consumer Recycled (PCR) plastic, sourced from consumer waste rather than industrial by-products.
Encapsulation technology works by loosening dirt particles and converting them into small crystals that can be vacuumed away easily. This method eliminates the need for rinsing, which reduces cleaning time by about one third compared to conventional techniques. The dry residues produced do not stick to carpet fibres, helping to delay resoiling and thereby extend the interval between cleaning cycles.
www.karcher.com
Deep clean
The Lindhaus LW38 CC is designed for deep cleaning synthetic carpets and rugs. The machine combines mechanical scrubbing with high-efficiency suction, removing over 90 per cent of the water used during cleaning, which reduces drying
times. It features a uniformly wet soft roller rotating at 1500 rpm and a front suction nozzle that work together to wash thoroughly while leav-
ing surfaces almost dry.
The transparent top cover allows operators to monitor the water recovered from
the carpet to the tank. Clean water indicates a clean carpet, while the absence of water signals that the carpet is nearly dry. The LW38 CC also includes a spray extraction function, with a rear quick connection for an optional injection/extraction accessory kit. This kit enables cleaning of upholstery, stairs and fabric-covered furniture by disconnecting the hose, attaching the appropriate accessory and selecting the right nozzle.
www.lindhaus.it
Backpack Boost
SPRiNTUS has introduced the BoostiX iGO ZERO cordless backpack vacuum cleaner, manufactured with 75 per cent of its plastic components made from regranulate. The unit weighs 4.4 kg and is powered by
a 300-watt brushless EC motor designed for durability and energy efficiency. It offers a running time of up to 90 minutes, making it suited to cleaning in confined or difficult-to-access spaces such as stairwells and public transport.
The vacuum features a triple HEPA 13 filter system, enabling clean air output and supporting use in sensitive environments.
www.sprintus.eu
Extraordinary power in a compact design
MG scrubbing machine is engineered to maximise efficiency and productivity in the most demanding industries. Its design guarantees robustness and reliability in any environment, as well as ergonomics and ease of use.
SCRUBBING VERSION
SCRUBBING-SWEEPING VERSION
REFERENCE INDUSTRIES
Industrial Ride-On Scrubber
SIMPLICITY
• The ID – Intelligent Drive system guarantees time-saving intuitive use
• The video tutorials provide constant support, showing how to carry out the operating and maintenance routines and thereby cutting training time and costs
• The accessible design and the colour code guarantee fast, precise maintenance
SUSTAINABILITY
• The Fimap sustainable technologies help you save energy, water and detergent, meaning less waste
• FFM – Fimap Fleet Management provides real, certified data of the CO2 produced during each job, so you can cut it and effectively offset it
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MORE SCRUBBING POWER FOR THE MOST STUBBORN DIRT
DURABILITY
• The solid, wrap-around design with bumpers on all 4 corners protects the machine, boosting its long-term reliability
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CONNECTIVITY
• The My.Machine app keeps you constantly in touch with your machines so you can monitor the work remotely, directly on your smartphone
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WORKING AUTONOMY
150 kg adjustable brush pressure up to brush rpm: up to 315 rpm up to 5 hours*
Cyber security - take action now
Ransomware gangs target only big bucks corporations, right? Well, if you believe that then you are not only kidding yourself but may also be leaving your business dangerously exposed, writes Hartley Milner.
FROM A SINGLE horse and cart in 1865, Knights of Old grew into a thriving logistics company operating 500 trucks from its base in Kettering, a market town in the heart of England. Highly reputed for its ‘can do’ attitude, the firm faced down whatever challenges came its way.
But nothing it encountered down the decades compared to the devastating cyber attack that in 2023 was to bring about the historic company’s collapse, with the loss of 730 jobs. Hackers managed to get into Knights’ computer network by guessing an employee’s weak password. They then encrypted key data and locked all internal systems, making it impossible to access critical information for the dayto-day running of the business.
The attack was attributed to a Russian
cybercrime gang known as Akira, which left a sneering ransom note, saying: “If you’re reading this it means the internal infrastructure of your company is fully or partially dead . . . Moreover, we have taken a great amount of your corporate data prior to encryption . . . Let’s keep all the tears and resentment to ourselves and try to build a constructive dialogue.”
Businesses compromised
The hackers demanded £5 million (€5.77 million) to not publish the stolen corporate and customer data on the web. Knights of Old’s parent company, KNP Logistics, said it could not find that kind of money. Efforts were made to run operations manually, but the damage to critical data and back-up systems made it impossible to meet financial reporting deadlines set by lenders and delivery obligations to customers. Three months later, KNP went into administration.
“We felt we were in a very good place in terms of our security, our protocols and the measures we’d gone to in order to protect the business,” said former
Knights director Paul Abbot. “But whatever you think you’ve done, get it checked by experts. People don’t think it’s going to happen to them, but there are hundreds of businesses out there being compromised. The issue is not just cost, it’s the reputational damage as well.”
Ransomware attacks have risen by more than 70 per cent in the UK in recent years, making it the world’s second most targeted country after the United States. Figures from the British government also show that in the past 12 months alone just over 43 per cent of businesses reported cyber security breaches or attacks (612,000 in total).
Among them were retail giants M&S, the Co-op and Harrods, which were forced to halt online activities for several weeks while they dealt with the fallout. M&S estimated the disruption would cost it £300 million (€345 million) in lost profits. Of the three retailers, only the Co-op categorically stated that it had not submitted to a ransom demand.
And the majority of businesses do pay up, it seems. Cyber security firm Sophos
found that 54 per cent of UK ransomware victims paid to retrieve their data during the past 12 months. Typically, each handed over 103 per cent of the original demand, way higher than the global average of 85 per cent.
Payments discouraged
The payment of ransoms is discouraged by the National Cyber Security Centre (NCSC) and its law enforcement partners, who stress:
• There is no guarantee you will get access to your data or computer,
• your computer will still be infected,
• you will be paying criminal groups,
• you are more likely to be targeted in the future.
To reduce the fallout from attacks, businesses are urged to make regular offline backups of important files and data ... especially SMEs which are increasingly falling prey to the hacker’s dark arts.
In fact, data thefts from SMEs more than doubled in the UK over the past year, according to the government’s Cyber Security Breaches Survey 2025. Just over 42 per cent of small businesses and 67 per cent of medium-size companies reported having been targeted by a cyber attack or other security breach during the period.
Cyber breaches can be costly in terms of time and disruption, aside from any ransom payment made. Micro and small companies, for example, pay out on average £7,960 (€9,161) to have their damaged IT systems restored or rebuilt following an incursion. That figure rises to £12,560 (€14,456) for medium-size businesses. Overall, the cost of breaches to SMEs amounts to around £3.4 billion (€3.9 billion) every year.
Unsurprisingly perhaps, artificial intelligence (AI) comprised the number one issue for SME owners, with 63 per cent saying they were “concerned” about the meteoric rise and increasing sophistication of the technology. The majority of survey respondents (86 per cent) also reported their company had experienced AI-related security incidents during the past 12 months. But only 45 per cent were confident their business was equipped to carry out comprehensive AI security assessments.
“AI lowers the barrier for novice cyber criminals, hackers-for-hire and hacktivists to carry out effective access and information gathering operations,” the
National Cyber Security Centre reported earlier this year. “This introduces a new level of cyber threat, particularly for smaller businesses that may not have the software to mitigate against attacks of this sophistication.”
The next biggest cyber security concern for SME leaders focused on remote or hybrid working. While employees welcome having more flexibility in their daily lives, out-of-office working throws up critical data security issues. Yet, 69 per cent of SMEs admitted to not having a bespoke cyber security policy in place for their remote workers.
Asked what security measures they do have in place, 52 per cent of employers said they use virtual private networks (VPNs), which allow organisations to provide secure connectivity between devices in physically separate locations. Others (48 per cent) said they train staff on secure remote working, and 46 per cent reported they had implemented remote access policies and controls.
Take simple steps
But despite cybercrime being at an all-time high, the survey found that significant numbers of SMEs had no effective barriers against unauthorised network access. This may be because employers are unsure how to keep their businesses safe … or are simply in denial about the extent of their vulnerability to attack, the study concludes.
Now the UK’s independent regulator for data protection is calling on SMEs to “take simple steps” to boost their cyber security and protect the personal information they hold. The Information Commissioner’s Office (ICO) said it had received reports of more than 3,000 cyber breaches in 2023, with most coming from the finance, retail and education sectors. In one example, malware was installed on a retailer’s payment terminals, allowing a hacker to harvest customers’ card details as they made a transaction. On another occasion, a simple phishing email compromised the personal information of more than 100,000 construction workers.
ICO uses case studies to promote its Learning from the mistakes of others report, which offers practical advice to help organisations understand common security failures and take simple steps to improve their cyber defences, with the aim of “preventing future data breaches before
they happen”.
“People need to feel confident that organisations are doing as much as they possibly can to keep their personal information secure,” said ICO deputy commissioner Stephen Bonner.
“While cyber attacks are growing more sophisticated, we find that many organisations are not responding accordingly and are still neglecting the very foundations of cyber security. As the data protection regulator, we want to support and empower organisations to get this right.
Essential controls
“While there is no single solution to prevent cyber attacks, there is absolutely no excuse for not having the foundational controls in place. These are essential to protect people’s personal information, and we will take action, including fines, against organisations that are still not taking simple steps to secure their systems. If you do experience a cyber attack, we always encourage transparency as your mistakes could help another organisation to avoid a similar breach.”
A study by British Telecom (BT) reveals that 39 per cent of SMEs – two million businesses – provide no cyber security training for their teams. In response, the coms giant is offering dedicated awareness training to help businesses understand the practical steps they can take to protect themselves. The training also covers next-generation threats arising from AI and quantum computing. Plus it highlights criminal activity such as account takeovers – where stolen customer credentials are used to breach systems –and QR code scams (‘quishing’ attacks), which have surged by 1,400 per cent in the UK over the past five years.
“For SMEs, a cyber attack isn’t just an inconvenience, it poses an existential threat,” said Tris Morgan, BT managing director for security. “Effective cyber security doesn’t require corporate grade resources. With the right training, basic security measures and better awareness, SMEs can dramatically reduce their risk profile.
“The key is recognising that in today’s digital landscape cyber security is not a luxury but a foundation that enables companies to face forwards confidently, rather than forever looking over their shoulder.”
B Corp and Bold Storytelling
Ceris Burns, managing director of PR and communications agency, Ceris Burns International, shares insights on how to amplify your environmental credentials.
Achieving B Corp certification - or any reputable sustainability standard - is more than just a credential. Sustainability frameworks should fundamentally shape your company’s identity, brand narrative, and communications strategy.
New B Corp standards introduced this year raise the bar for all businesses. They provide clearer direction on how companies can take meaningful, measurable action on issues facing people and the planet. With certification on the new standards beginning in 2026, now’s the time to set a new era of sustainability excellence.
A strong communications strategy is key to building employee engagement with these evolving expectations and transparently sharing progress with external audiences. By clearly articulating goals, actions for year-on-year improvement, and outcomes, businesses can build trust, accountability, and leadership in the sustainability space.
Communicate with purpose
B Corp certification is a powerful asset for content strategy. For example, to tell the story of how your company achieved B Corp status – the challenges, milestones, and cultural shifts. Formats to consider for this activity include a blog series, video diary, case studies, podcast, behind-the-scenes Instagram Stories, and LinkedIn leadership posts. Several vertical sector award schemes, like the European Cleaning & Hygiene Awards, include sustainability categories where you can share best practice.
Sustainability starts within
Communicate your sustainability strategy company-wide, so everyone shares the vision and plays their part in making action points happen. Integrate B Corp certification and values into internal messaging. Create opportunities for your team to tell your sustainability story and encourage them to be ambassadors for your brand and for B Corp. Celebrate progress with suggestion boxes, ideas of the month, staff newsletters, and team meetings. Use tools such as employee spotlights, ‘day in the life’ videos, and add B Corp values on your careers page.
Walk the talk
It’s important that environmental goals are heard and acted on to help combat climate change – silence won’t save the planet. But empty words won’t either. Your storytelling must be backed by real action. When activity falls short of the messaging, it can erode trust and damage reputation. Aligning your sustainability strategies with recognised frameworks like B Corp helps turn ambition into credible action - and gives your storytelling the substance it needs to resonate.
Demonstrate the business case
The sustainability conversation needs to shift, focusing less on the cost of changes and more on the cost of inaction. The B Corp movement helps organisations balance profit with purpose, making ‘business a force for good.’ Solutions that protect the environment make commercial sense, with sustainability and profitability going hand-in-hand. Companies prioritising environmental sustainability often see better financial performance, driving profits through cost savings, innovation, and improved reputation. Strong environmental practices, communicated well, help attract and retain talent.
Always moving, always improving
Sustainability is not a destination but a continuous journey, requiring ongoing commitment, innovation, and adaptation to meet evolving challenges. Clear plans, goals, and ambitious targets are essential but only hold weight if they reflect the world around us. Steps must be realistic, relevant, and viable for your business, with details on how you plan to adapt.
B Corp businesses undergo verification every three years to recertify, pushing companies to consistently evaluate and enhance practices. This makes continuous improvement a core part of their identity. To advance environmental excellence, work closely with suppliers, customers, and industry colleagues. Commit to researching, developing, sharing innovative sustainable solutions, and openly communicating achievements.
Authentic brands taking credible, practical approaches to today’s challenges resonate most with audiences. In this era of climate pragmatism and adaptation, ensure your communications mirror your sustainability strategy to build lasting credibility and make a difference.
Caring about the future of our world communicates a positive message about your brand. If you would like support sharing your ESG strategy, please get in touch on +44 (0) 330 004 0844, email info@cbipr.com or visit our website www.cbipr.com
Range refresh
Rubbermaid Commercial Products (RCP) has introduced an updated Executive Housekeeping Cart alongside the new HYGEN r-40 Microfibre Cloth. The developments aim to support housekeeping staff in managing physically demanding tasks, particularly those involving pushing and pulling loaded trolleys, which account for a significant proportion of workplace injuries in the sector it says.
The updated design features ergonomic considerations to reduce strain and improve control. Features include five caster wheels that can be switched between fixed and swivel, an ergonomic handle to promote an even grip, and impact-absorbing bumpers to protect both the trolley and surroundings.
Capacity and storage have also been enhanced to improve operational efficiency. This model now offers increased top surface area, deeper tower storage, a large lockable cabinet and additional modular shelving. An optional side-load linen bag allows for extra linen storage without increasing the overall size of the unit. Stick holders and vacuum storage spaces have been improved to ensure easy access to equipment.
The HYGEN r-40 Microfibre Cloth represents an updated version of RCP’s microfibre range. Available in bold, bright colours, the cloths are designed to withstand 200 commercial washes and are made with 40 per cent recycled material from recycled plastic.
www.rubbermaid.eu
New on platform
ToolSense - which offers a vendor-agnostic platform used by service providers in over 30 countries to manage all machines, equipment, robots
and vehicles - has announced Tersano dispensers, CenoBots cleaning robots and LionsBot robotic cleaning machines will now be integrated into its platform.
This means operational and consumption data from these three brands will now be transmitted directly into the ToolSense platform – seamlessly, with no additional hardware and at no extra cost for ToolSense customers.
Tersano specialises in chemical-free cleaning and disinfection through its Stabilised Aqueous Ozone (SAO) solution while CenoBots offers a range of floor cleaning robotic machines. The ToolSense collaboration connects LionsBot’s existing LionsCloud platform for management of its autonomous fleet. toolsense.io
Drop & Go
i-team Global has launched the co-botic 1900 Drop & Go, an autonomous vacuum designed for hotel rooms, corridors and small office spaces that require regular cleaning. The machine is intended to take over routine vacuuming tasks, allowing staff to focus on other duties such as bathroom sanitisation.
The device is equipped with a suction motor and a dual brush deck that self-levels to adapt to floor conditions. Navigation is managed through multiple sensors, including LiDAR technology, enabling the unit to move around furniture and into confined areas. The design allows the machine to be placed at the entrance of a room and continue operating until the task is complete, after which it returns to its starting point.
The 1900 Drop & Go incorporates a two-litre dust collector, intended to reduce the frequency of emptying. It’s manufactured from antimicrobial plastics to limit the growth
of mould, fungi and bacteria. A plug-and-play battery system with quick-change functionality supports continuous operation while removing the risks associated with cables.
www.i-teamglobal.com
Powder-to-foam
Amplify Goods, a UK-based social enterprise, has introduced SUDZERØ, a powder-to-foam hand wash designed to support Net Zero goals. The product is estimated to reduce carbon emissions by more than 80 per cent compared with standard liquid soaps, according to a Life Cycle Assessment. Savings are achieved across the supply chain, from manufacturing and transport to packaging and disposal, with the system avoiding the shipping of water and reliance on single-use plastics.
Each SUDZERØ pack is finished, labelled and packed by people facing barriers to work, including homeless individuals, refugees, disabled people and prison leavers. Since relocating to the Crisis Warehouse in London in 2024, Amplify Goods has been using the product’s production to provide paid work experience and skills development.
The powder format reduces the weight of shipments by 98 per cent and storage requirements by 97 per cent compared to traditional soap it says. This brings cost savings in transport, warehousing and supply chains. The foam delivery method also reduces water use during hand washing.
SUDZERØ is made in the UK using 94 per cent naturally derived ingredients and essential oils. It is supplied in compostable sachets, avoiding plastic packaging and contributing to a refill-first, circular model. www.amplifygoods.org/sudzero
Everyday use
2Pure Products has launched OdorBac Toilet & Scale, a dualpurpose cleaner formulated to descale and remove organic residues in washrooms. The product combines a bio-surfactant with lactic and malic acid to target limescale and odours while being suitable for regular use in toilets, urinals, sinks and tiles.
According to the company, the bio-surfactant is naturally produced by microorganisms and certified by Ecocert. It is designed to increase cleaning efficiency, which reduces the quantity of product required. OdorBac Toilet & Scale is biodegradable, 98 per cent naturally derived, non-corrosive and free from hazard warnings under European classification regulations. Its pH level of 2.2–3 makes it compatible with septic tanks and sensitive plumbing.
The formula is intended to streamline product use, combining descaling, deodorising and cleaning functions in one solution. It is available in one-litre angled spout bottles or five-litre refill containers. The gel format extends contact time on surfaces and leaves a fresh scent.
To support sustainability, the packaging is made from recycled plastic and is compatible with 2Pure’s closed-loop refill system, which enables bottles to be collected, cleaned and reused.
2pureproducts.co.uk
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