SOAR Analysis
Results • • • • • • • • • • • • • • • • • • • •
• • • • • • • •
Count of new customers Number of new product launches Customers served Satisfaction survey tracking Number of parents served directly Checking in with staff to see if they feel like Great Kids is living out their values Number of trainings provided Number of products sold Gathering feedback from customers Being a part of research that studies the effectiveness of our products Higher percentage of HFA partners (or ALL) are GGK users Finding more users show up in more states on the map Number of participants trained Number of families served Track the growth of number of organizations using our products and the yearly revenue generated Number of repeat customers Interest in products Research partnerships Set goals that have tangible outcomes and are measurable Conduct a return on investment analysis on our product and seminar sales to determine if our investment of resources (financial, time, etc.) resulted in a profit or not Analyze how we are using tools, resources, IT software, etc. that resulted in higher productivity Conduct surveys to assess our customers' perception around the quality of our products and services Implement employee satisfaction surveys to assess efficiency, quality, morale, etc. Determine a number before releasing new products that would indicate a successful launch or a predetermined number of the item that sells How good do we feel about the work we are doing Share the data on product releases and/or sales with staff. New partnerships established and existing partnerships strengthened. Our own research 31
