Results

Results

• Count of new customers • Number of new product launches • Customers served • Satisfaction survey tracking • Number of parents served directly • Checking in with staff to see if they feel like Great Kids is living out their values • Number of trainings provided • Number of products sold • Gathering feedback from customers • Being a part of research that studies the effectiveness of our products • Higher percentage of HFA partners (or ALL) are GGK users • Finding more users show up in more states on the map • Number of participants trained • Number of families served • Track the growth of number of organizations using our products and the yearly revenue generated • Number of repeat customers • Interest in products • Research partnerships • Set goals that have tangible outcomes and are measurable • Conduct a return on investment analysis on our product and seminar sales to determine if our investment of resources (financial, time, etc.) resulted in a profit or not • Analyze how we are using tools, resources, IT software, etc. that resulted in higher productivity • Conduct surveys to assess our customers' perception around the quality of our products and services • Implement employee satisfaction surveys to assess efficiency, quality, morale, etc. • Determine a number before releasing new products that would indicate a successful launch or a predetermined number of the item that sells • How good do we feel about the work we are doing • Share the data on product releases and/or sales with staff. • New partnerships established and existing partnerships strengthened. • Our own research

Results

• Applicable research from other reliable sources • Social media interactions (i.e., likes, views, etc.) • Interaction rates to advertising • Our response rates to inquiries • What states or provinces can we target for new customers • Data Analysis • Trainer Notes and Feedback • Board Evaluation • Financials • Diversification of Customer Base • Progress Towards Strategic Plan Priorities and Objectives • Expansion of our service footprint • Staff retention • Detailed parent, supervisor, and home visitor evaluations of the curriculum and courses we present • Trust ratings • How content staff is with their jobs (including having the tools and time to do it) • Look at each task and for each aspiration and putting measures of success to it • Involving ourselves in more research could demonstrate that our products and trainings are effective, which could provide us with some evidence that we're achieving our vision of success • Each team set measurable goals of things they would like to accomplish and then review the goals and measures quarterly to see if we are making progress towards our goals • Establish checkpoints throughout the process to determine progress and/or challenges • Qualitative stories of how products/trainings have impacted programs, professionals, and families. • Research data to verify positive results. • Ownership by all team members for success of strategic plan by attaching priorities to their goals.

Results

• Identify specific list of programs to connect with who are not engaged with GKI or who have been previously hesitant • Research - we need to know the outcomes that our curricula and training programs have on children and families • I think it's important to continuously evaluate data from satisfaction surveys from all audiences. • I don't think that we will ever "arrive" per se - everyday is full of new opportunity, babies being born everyday, family dynamics changing, ever changing climate (in many ways in our world). We will just keep on keeping on! • Long-term repeat customers likely mean that outcomes are good since most sites do their own research. • I hope we are never satisfied and just keep striving to develop new ways to reach more families. • At least one conversation has been had with programs on the "reach out to" list • We have the cashflow and revenue we need to do the work we said we would do. • We have research-based studies specifically identifying that our curricula and training programs have positive outcomes for families and children. • Continued requests for our training and program materials • Requests for additional training after receiving initial training for each customer • outcome-oriented results as a organizational priority

GreatKidsisPassionate About…

“inclusivity and diversity Excellence in products and customer care.”

“customer service and providing the best products at a fair price.”

“children, families, and trauma prevention.”