A LETTER FROM THE PRESIDENT WARREN SIBLEY
Management Team General Manager Brent Burkhart bburkhart@dacstaff.org
Assistant General Manager Phil Callahan pcallahan@dacstaff.org
Executive Assistant Pat Stevens pstevens@dacstaff.org
Golf Director Lance Patterson lpatterson@dacstaff.org
Clubhouse Manager Joanna Brewer jbrewer@dacstaff.org
Golf Course Superintendent Kevin Nettles knettles@dacstaff.org
ClubKids Manager Mila Luna mluna@dacstaff.org
Massage & Wellness Galen Flemons gcflemons@gmail.com
Communications Director Kelsey Bohlman kbohlman@dacstaff.org
Membership Director Cari Wheatley cwheatley@dacstaff.org
Controller Cassie Thames cthames@dacstaff.org
Retail Director Bridget Bartlett bbartlett@dacstaff.org
Director of Catering Madison Vaughan mvaughan@dacstaff.org
Service Director Isis Marquez imarquez@dacstaff.org
Executive Chef Michael Lamping mlamping@dacstaff.org
Tennis Director Natalia Prinz nprinz@dacstaff.org
Fitness Director Jeff Hoke fitness@dacstaff.org
Board of Directors - 2021 President Warren Sibley First Vice President Jerome Anderson
Strategic Planning Committee Chairman Doug Day Golf & Grounds Chair Paul Broome
Second Vice President Robert Doane
House Committee Chair Lance Lane
Treasurer & Finance Chair Jay Lowenberg
Scholarship Committee Chairman Jay Lowenberg
Governance Committee Chairman Charlie Milner Membership Committee Chairman Whitney Ragsdale
Board Members: Scott Dooley Don Gafner Terry Jarvis Stephen Mayfield Tim O’Brien Kip Weatherwax
Email the Board of Directors | boardofdirectors@dacstaff.org
As you are reading this our summer season has come to completion. At the risk of sounding like a broken record, as members, we are continuing to utilize our facilities like never before. Membership attendance at the pool remains enthusiastically high. The chef’s FUOCO has been a success. Our events and activities are wellattended and enjoyed. Despite early summer rain and relatively unseasonable summer weather, we’re meeting budget and continuing to work towards improving our services, upgrading our facilities, and improving the member experience. Summer is our busiest time at the Club, but in terms of behind-the-scenes administration, budgeting, planning, and events, September and the final quarter of the year are incredibly active. At our yearly Board retreat in April, the Board charged Brent, our GM, with the task of continuing the improvement of our members experience. Brent and management came with ideas and ways to implement improvement in all areas of the Club. One of the biggest drivers of a positive member experience is the ratio of employee to member. In years past when our focus was more on the bottom line and meeting our budget, employee to member ratio wasn’t a concern. As our Club has grown and our membership ranks are full, membership expectations have risen. We have asked our GM to find ways to make improvements while maintaining a fiscally responsible approach. Our unique financial structure requires us to generate revenue in certain areas; like food and beverage, banquets, Monday tournaments, etc., which help us maintain our current service level. In order to keep up with cost-of-living we ask for incremental increases to our dues. When we task our GM with improving our service level and exceeding our expectations, that will require more resources, in the form of a greater dues increase. While our staff is wonderful, hardworking, and longtenured, there are always ways to improve. Many have noticed the improvement in both the golf and tennis departments. New hires have heightened the member experience. We are working hard to have the same experience in our house staff. There have been some recent tweaks that will soon reap big rewards.
2 | DALLAS ATHLETIC CLUB | SEPTEMBER / OCTOBER 2021
