CWT Chamber Training 2014 Course Brochure

CW T chamber training

Course Directory

2014

moving forward together

Contents 1 1

1 2 3 4 5

Introduction

Bespoke Training Service Customer Care & Communication Sales & Marketing Developing People & Improving Performance Senior Manager & Director Development Higher Education

6

Business Essentials

8

Information Technology for Business

7 9

9

10 10 10 10

International Trade

Accredited Qualifications Apprenticeships Additional Services Reservations & Enquiries Course Booking Form Course Calender

Introduction Welcome to the new CWT Chamber Training 2014 Course Directory. CWT Chamber Training continues to maintain an excellent reputation for high quality training courses. Our aim is to improve individual performance to deliver real business gains for the organisation. Training courses are designed to provide you and your workforce with the latest skills and techniques, ensuring ongoing business prosperity.

CWT Chamber Training remains committed to designing learning around the latest market intelligence and industry trends, to meet the demands of the modern business world.

Key Benefits n n n n n n

Tailored, flexible and practical solutions that make a difference Professional, qualified trainers with a wealth of expertise and business acumen Competitively priced, offering value for money with your budget in mind Interactive workshop style delivery with comprehensive course notes After-care service with online tutorial support Conveniently located

Short Courses

A variety of short courses are available to all, typically one day in duration including: n Customer Care & Communication n Sales & Marketing n Management Development n Developing People & Improving Performance n Business Essentials – Legislation, Quality & Health & Safety n International Trade n Information Technology

Accredited Courses

We offer nationally accredited courses for those preferring to gain recognition against a national standard including: n Health & Safety n First Aid n Nationally recognised qualifications (QCF) n Institute of Leadership and Management (ILM) n Foundation Degree in Leadership & Management (leading to an Honours Degree) n Higher National Certificate in Business (HNC) n Foundation Degree in Early Childhood Studies

We continue to provide a variety of courses and qualifications that range from one day seminars through to higher level qualifications. New for this year are is the Higher National Certificate in Business and the Higher National Diploma in Business Management.

Progression routes include an Honours Degree in Business.

The course calendar is located at the back of the Directory. If you do not find what you are looking for, please ask as bespoke training solutions designed around your specific needs offer real value for money.

1 Bespoke Training Solutions

All courses from the brochure can be delivered to groups within your organisation at a time and place to suit your business needs.

Alternatively we can develop individually tailored programmes specific to the skills gaps of your workforce.

Qualified Advisers will support you in identifying your requirements, planning content and evaluating success.

Customer Support

To ensure that you make the right choice and use your budget effectively our Account Managers and Business Development Executives are here to advise you.

They are available to objectively answer any questions that you may have about course content. Also available are qualified Information, Advice and Guidance Personnel who offer confidential advice on career and training development.

Call 024 7623 1122 for a discussion to ensure that you make the right choice.

How to Book

Book online at www.cwtcov.co.uk or telephone 024 7623 1122

For further details, contact our Business Development Team on 024 7623 1122 or email events@cwtcov.co.uk.

Book 3 months in advance for a 10% discount (subject to availability)

024 7623 1122

enquiries@cwtcov.co.uk

www.cwtcov.co.uk

1

Bespoke Training Solutions Bespoke training solutions offer organisations an effective approach to improving workforce skills, where a number of individuals require development in the same subject area. CWT Chamber Training has extensive experience in customising training, specifically designed for companies, delivered at a time and location of your choice. Prior to course delivery, one of our expert Trainers will discuss your individual requirements and tailor a programme to meet your specific needs.

Undertaking in-house training is a highly cost effective method of making the most of your training budget and providing a unique course, designed to meet the needs of your employees and your business.

Key Benefits: n n n n n n

Cost effective Personalised design Flexible delivery Results orientated Full after-care service Targeted and focussed

Tailored programmes include: n n n n n n n n

Microsoft Project Preparing to Teach in the Lifelong Public Sector (PTLLS) Professional Presentations & Public Speaking Poor Performance & Disciplinary Managing Customs Visits & Audits Communicating Assertively Project Management Recruitment Selection & Interviewing

Companies who have benefited from this service include: n n n n n n

Bright International Training Ltd Bybox Holdings Ltd Bluecoat Church of England School PTI Express Dairy Crest Ltd ACS Buildings & Maintenance

“CWT Chamber Training have consistently delivered sales training to my department and I am continually impressed by the excellent service that they provide. The frequent times I have requested support from CWT, it has been fast, efficient and delivered so that my team are interactive and always take something away from the session . It makes a pleasant change to deal with a company that takes pride in providing a first class service. I have no problems at all recommending your company. Keep up the good work and thanks for all your help so far.�

Lee Styler - Head of Sales - Bright Assessing

2

024 7623 1122

enquiries@cwtcov.co.uk

www.cwtcov.co.uk

1

Customer Care & Communication Customer Service Essentials

Satisfied customers are paramount to business success. Understanding and meeting customer needs is an essential skill for staff across all customer facing roles. The impact of poor customer relations can be felt directly on the bottom line. To delight your customers, your staff need to think like them, respond to their needs and deliver promises. This course will develop the essential people skills that are at the heart of quality customer care.

Key Content n n n n n

First impressions count. This course is designed for people who have to handle situations using the telephone, as part of their role, in a professional and courteous manner. It will enable delegates to acquire the skills to break down communication barriers and respond to the needs of the caller in an engaging manner.

Key Content n n n n

Establishing your personal communication style and identifying how it impacts on others will have a positive effect on you and those around you. Delegates will learn the essential skill of communication and how to use their style to influence others, remain in control and develop self confidence when managing personal interaction.

Key Content n n n n

Non Member £215

1 Day Chamber Member £195 Non Member £215

Recognising the impact of voice and tone Using listening skills and questioning techniques Effective handling of difficult callers Increasing confidence to deal with calls competently Delivering messages promptly and accurately

Communicating Assertively

n

Chamber Member £195

Inspire excellent customer care in today's competitive market place Developing effective customer communications Understanding the role of support services in delivering good service Creating and maintaining positive customer relationships Handling complaints positively and gaining feedback to improve service delivery

Professional Telephone Techniques

n

1 Day

1 Day Chamber Member £195 Non Member £215

Understanding the types of communication including oral, written, visual, electronic along with the advantages and disadvantages of each Overcoming barriers to effective communication Recognising how to be assertive without demonstrating aggressive behaviour Handling difficult people in a positive manner Understanding the use of feedback to check effectiveness of communication

024 7623 1122

enquiries@cwtcov.co.uk

www.cwtcov.co.uk

3

Customer Care & Communication Business E-Mail Writing

Effective use of e-mail communication is a fundamental part of everyday life and not always one which everyone gets right. Organisations and individuals develop relationships and establish their credibility through professional and well written electronic communication. Using plain English, appropriate grammar, tone and style, delegates will develop their writing skills and confidence to improve their e-mail communication techniques.

Half Day Chamber Member £110 Non Member £120

Key Content n n n n n n

Effectively handle e-mails Making the right impression Delivering the correct message E-mail etiquette Using plain English Presentation & formatting

“I found the course to be very useful, relevant and I got more than I expected to get out of it. The delivery was greatstimulating interest for the duration- as were the course materials. I would certainly recommend this course and training provider.”

“I enjoyed the whole course it was very informative and helpfulC “The course itself is fun and leaned a lot, trainer is very good”

“ I want to thank everyone who made me feel so welcome when I attended the course last week, I found it excellent and hope to be able to take part in more training in the future”

4

024 7623 1122

enquiries@cwtcov.co.uk

www.cwtcov.co.uk

Sales & Marketing

Sales & Marketing Successful Sales Techniques

Successful Sales Techniques offers an excellent opportunity to develop the fundamental skills needed to become a successful sales professional. You will acquire the confidence and skills required to present your products and services to existing and potential customers.

This course will demonstrate the importance of attitude and motivation, through developing professional communication and persuasion techniques.

Key Content n n n n n n n n

Selling over the telephone is a competitive field, so give your sales team an added advantage and maximise the success of those calls. This course will provide delegates with the confidence to stay motivated, handle objections and increase the quality of their sales presentations.

Key Content n n n n n

Agreements are reached through give and take, with negotiations taking place across all walks of life with clients, suppliers and colleagues. The success of which depends upon the effectiveness of the negotiation and communication process. Delegates will develop their negotiation skills and ability to influence others.

Key Content n n n n

6

n

Non Member £240

1 Day Chamber Member £215 Non Member £240

Planning calls and canvassing campaigns Opening sales calls Securing appointments with key decision makers Overcoming objections Dealing with rejection Maximising appointments

Professional Negotiation Skills

n

Chamber Member £215

Reviewing the essential components of the sales process Planning and preparation Applying appropriate selling styles to match buying behaviour Making effective use of features and benefits Professional questioning techniques creating value in the minds of customers Successful negotiations Acting on buying signals and closing the sale Establishing a profitable relationship with customers

Telesales - Getting Results

n

1 Day

1 Day Chamber Member £215 Non Member £240

Tactics for successful negotiations Effective preparations Understanding the needs and interests of all parties Ensuring a win-win situation The art of influence and persuasion Developing acceptable proposals and concluding business

024 7623 1122

enquiries@cwtcov.co.uk

www.cwtcov.co.uk

Sales & Marketing Marketing Today

Successful marketing campaigns are the cornerstone for increased sales and business growth. This course will explore the fundamental strategies required to gain a competitive advantage, understand your market and effectively target customers by using up to date tools and techniques, including technology.

Key Content n n n n n

2 1 Day

Chamber Member £215 Non Member £240

Understanding marketing principles and practices Effective marketing plans: strategy to tactics Target marketing Selecting the most appropriate marketing methods An introduction to e-marketing

Online Marketing

Online marketing is an essential part of the marketing mix. Understanding the range of channels to market is integral to customer engagement. This course is designed to develop an understanding of the steps involved in creating an effective online marketing strategy that integrates websites, social media, paid advertising and email marketing. It will give delegates an overview of online marketing and will provide a foundation on which businesses can take their strategy forward.

1 Day Chamber Member £215 Non Member £240

Key Content n n n n

Identifying suitable online marketing opportunities Developing coherent plans and objectives to measure effectiveness Creating online marketing materials that drive traffic and customers Constructing websites pages that attract customers

Social Media Strategy - Facebook, Twitter & Blogs

Social media is rapidly becoming an area where businesses can gain competitive advantage; it’s become the new buzz words. This course will enable delegates to understand the range of channels available and how to best deploy them, to develop a plan of activity and identify where to start with your social media strategy.

Key Content n n n n n

1 Day Chamber Member £215 Non Member £240

Understanding the principles of social media in marketing for business success Identifying how to use the tools available Developing a strategy for using social media platforms Identifying suitable content including key words Understanding how to get started

024 7623 1122

enquiries@cwtcov.co.uk

www.cwtcov.co.uk

7

Sales & Marketing Practical Social Media - Facebook, Twitter & Blogs

Throughout the course delegates will make use of social media tools to gain skills in creating content that directs and drives web traffic. Our practical workshop offers a step by step guide in using social media to promote and develop the reach of business.

Key Content n n n n n

Creating accounts on social media platforms Understanding how to build company and personal profiles Identifying key points for branding of toolsets Constructing content that is focused for search Getting started on social media

This course will guide you through simple steps to ensure that you create web-content that works. It’s about ensuring that you are making your site content as relevant and easy to find as you can. Whether you are carrying out SEO yourself or working with an agency, this course will develop the understanding you need to move to the next level, by maximising your sites visibility and creating a return on your web investment.

Key Content n n n n

Chamber Member £110 Non Member £120

Search Engine Optimisation (SEO)

n

Half Day

1 Day Chamber Member £215 Non Member £240

Understanding best practice techniques for SEO Identifying techniques that will have negative effects on SEO Researching relevant keywords for optimising SEO Exploring opportunities through competitor analysis Developing an SEO action plan for your website

Google Analytics

NEW

This practical one day course enables you to create useful reports and goals needed to understand the power of social media, email marketing, search optimisation and website to show how online marketing is working, and to identify how they all combine to drive traffic to your website and assist in improving on-line activity and potentially increase sales.

The course is delivered in a structured way, ensuring that all delegates, regardless of knowledge, understand how Google Analytics can assist their business in improving online activities

1 DAY Chamber Member £215 Non Member £240

Key Content n n n n n

8

Understand the principles of using Analytics Identify and understand tracking of key metrics Set up and use goals and filters Create multiple profiles to segment data Highlight areas to improve website performance

024 7623 1122

enquiries@cwtcov.co.uk

www.cwtcov.co.uk

Sales & Marketing Take advantage of a 10% discount on the Practical Social Media ‘step by step’ workshop where you will have the opportunity to put your knowledge into practice.

2

“Attending Successful Sales Techniques and Online Marketing at CWT has helped me think positively on how we promote our services in both on and off line approaches. They have helped Johnsons coach Travel to market ourselves in innovative and even more targeted ways to increase sales and meet projections”.

“The teaching was excellent with both trainers being thought provoking, challenging and informative. The learning materials and handouts were comprehensive and full of good information that can be referred to back in the workplace. I cannot speak highly enough of how good these courses were”.

Sarah Johnson - Marketing Assistant - Johnsons Coach Travel

024 7623 1122

enquiries@cwtcov.co.uk

www.cwtcov.co.uk

9

Developing People & Improving Performance

Developing People & Improving Performance Professional Presentation Skills

Making successful presentations is a challenge for many people. Delegates will be provided with the skills to make effective presentations to groups and individuals; develop the confidence to make presenting much easier and successful. Presentations format, media and purpose vary - oral, multimedia, PowerPoint presentations, short impromptu presentations, long planned presentations - but every successful presentation uses the principles covered within this course. Link it up with a powerpoint course to develop the complete skills set. There will also be the option to have your presentation recorded by prior arrangement.

3 1 Day

Chamber Member £215 Non Member £240

Key Content n n n n n n n n

Understanding how to plan a presentation Preparation – creating and designing a presentation Using resources and setting up the environment Constructing delivery sequences Delivering a presentation and making use of visual aids Engaging the audience and securing contributions Projecting a professional image Optional recording of presentations

Take advantage of a 10% discount when you book on a ‘Microsoft PowerPoint’ course, to develop your presentation skills further, following attendance on this course.

Training, Coaching & Mentoring

As a key component of good team working, a manager’s ability to train and coach others is fundamental to business success. Understanding that different people learn in different ways is an important factor in getting the best out of them. This course is designed to enable line managers to develop strategies to effectively train and coach team members.

Key Content n n n n n

1 Day Chamber Member £215 Non Member £240

Understand the key principles of training Develop and apply strategies for coaching/mentoring Monitor and evaluate development Overcome barriers to learning Evaluate success

“Delivery was spot on!”

“The training was delivered in a dynamic and engaging way, thanks Tracy”

“The diverse nature of the group & different life experience coupled with the variety of learning methods used to deliver the training”

“Good tutor interaction with a wide range of learning styles. Provided good knowledge around the subject transferred across to the students”

024 7623 1122

enquiries@cwtcov.co.uk

www.cwtcov.co.uk

11

Developing People & Improving Performance Train the Trainer (Level 3 Award in Training Skills & Practice)

Designed for those who have responsibility for training and developing other people, or the occasional trainer. This course will show delegates how to deliver training with impact and style. Delegates will also develop the ability to adapt to suit an individual’s learning style and learn how to keep an audience engaged.

Key Content n n n n n n n n

3 Days Chamber Member £465 Non Member £535

Applying the learning cycle for maximum effect Identifying different learning styles to design effective training Setting relevant aims and objectives Planning and designing effective training Delivering training in appropriate styles and formats Using learning aids and materials Overcoming barriers to learning Providing constructive feedback

Delegates may wish to extend the programme by 2 days to achieve a Preparing to Teach in the Lifelong Learning Sector award (PTLLS)

Preparing to Teach in the Lifelong Learning Sector (PTLLS)

This qualification has been developed for people who are entering or already in teaching and would like to gain a formal qualification. It will enables trainers to gain the knowledge and skills required to design and deliver learning, offer appropriate support and effectively plan development. There are no formal entry requirements; however delegates must be prepared to prove their skills in designing and delivering learning.

5 Days Chamber Member £695 Non Member £785

The programme for the PTLLS Level 3 Award is delivered in 30 hours of teaching time, plus practice sessions, with a further 30 hours for assimilation, consolidation and assignment planning, development and submission. The first 3 days will incorporate the Train the Trainer award.

Key Content n n n n n n n

12

Understanding responsibilities of the teaching role Understanding teaching and learning methodology Establishing session planning skills Evaluating of a micro-teaching session Understanding how to deliver wide-ranging sessions that empower and motivate Understanding the use of diverse assessment techniques Understanding the need for accurate record keeping and tracking

024 7623 1122

enquiries@cwtcov.co.uk

www.cwtcov.co.uk

Senior Management & Director Development

Senior & Director Development Senior Manager Management & Director Development Senior Managers

Strategic Business Planning - a framework for success

Embarking on strategic planning takes time, commitment and consideration. With the organisation’s future success as the objective, having a road map to navigate the planning process helps lead to better business decisions. This two day course takes delegates through the process of high level thinking, planning and analysis.

Key Content n n n n

2 Days Chamber Member £420 Non Member £485

Exploring the business environment and analysing data Determining the business strategy Developing a business plan and the key elements Applying business analysis techniques

Inspirational Leadership - leading from the top Success in business is a result of effective leadership. Understanding the importance of creating a highly motivated work force with clear vision, seizing opportunities and applying innovation is what makes an inspirational leader. This course will enable delegates to understand the impact of leadership styles on individuals and teams. Effective leaders inspire by creating a sense of purpose and ambition, with a strong focused strategy and a commitment to achieving success.

1 Day Chamber Member £240 Non Member £280

Key Content n n n n n

Recognising the difference between leadership and management Identifying alternative leadership styles and their effects on others Understanding how to motivate and empower individuals Presenting and communicating a vision to encourage a positive work ethic Maximising results by developing mutual trust and respect

“High level of content, small class size resulting in focused learning” “Meeting other people & being able to compare situation”

“Delivery of topic areas covered. Variety between presentation, tasks and discussion”

“Thought provoking and informative, understanding the difference between a leader and a manager”

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024 7623 1122

enquiries@cwtcov.co.uk

www.cwtcov.co.uk

Senior & Director Development Senior Manager Management & Director Development Management Essentials

4 1 Day

Time Management

Not enough hours in the week to get through the mounting work load? Take charge of your day, effectively prioritise tasks, plan time, establish realistic goals and delegate to reduce your stress levels and enhance your efficiency. Learn how to manage yourself and use your time, delegating tasks and developing techniques which make effective use of time and make each day productive and rewarding.

Chamber Member £215 Non Member £240

Key Content n n n n n n n n

Adopting a strategy to plan your time effectively Recognising the consequences of poor time management Developing SMART objectives Effective prioritising Understanding the principles of appropriate and effective delegation Recognising the importance of developing staff to take responsibility and achieve business objectives Identifying the benefits and barriers to successful delegation Agreeing realistic deadlines to maintain quality

Finance for Non Financial Managers

Financial management can be regarded with an air of caution, but it is a vital part of business management to support decision making. Financial information needs to be accurately understood and interpreted. After attending this course, delegates will appreciate the elements of cost and how to maintain control of them, interpret financial statements and determine how an organisation is performing financially. No prior knowledge of accounts is required.

1 Day Chamber Member £215 Non Member £240

Key Content n n n n n

Appreciating the elements of costs and the concept of break-even Understanding forecasts, budgets, profit & loss accounts and balance sheets Recognising the value of financial information Understanding the law concerning preparing & distributing financial statements Identifying relevant financial information to inform decision making

024 7623 1122

enquiries@cwtcov.co.uk

www.cwtcov.co.uk

15

Senior Management & Director Development Managing Change in the Workplace

Change is a fundamental feature of business today and an essential aspect of survival and growth. Planning for change involves reviewing processes, roles and organisational structure. New methods of work, approaches and practices need to be carefully considered to achieve desired results and retain stability within the business. This course will enable anyone with managerial responsibilities to become more confident and understand key elements associated with change.

1 Day Chamber Member £215 Non Member £240

Key Content n n n n n n

Understanding types of organisational change Planning change and considering the impact on processes and people Identifying cultural issues which may impact upon change Implementing, reviewing and evaluating change Identifying the factors that aid or obstruct change Recognising the importance of effective communication channels

Appraising People & Performance

This course has been designed for anyone involved in appraising people and their performance. Performance reviews are a proven and effective way to motivate staff to achieve business objectives. Effective performance management will ensure staff perform in line with organisational goals.

Key Content n n n n n n

1 Day Chamber Member £215 Non Member £240

Understanding the role of managing and monitoring performance to meet objectives Planning and preparing effective appraisals against agreed criteria Highlighting key results and their related performance indicators Recognising good and poor performance and the approaches to manage each effectively Selecting appropriate methods to improve performance Leading a performance review with confidence and structure

“Relaxed atmosphere well paced learning”

“Covered techniques in a relaxed environment” “Very clear and good content covered” “I enjoyed everything!”

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024 7623 1122

enquiries@cwtcov.co.uk

www.cwtcov.co.uk

Senior Management & Director Development The Supervisory Suite

Ten Tools for Supervisors and Team Leaders

This series of courses are designed to equip delegates with the essential skills to be an effective Supervisor or Team Leader. New and existing personnel will benefit from the topics covered, to develop skills and confidence in managing teams, people and processes.

Whatever your industry, this toolkit will provide you with ideas and practical approaches to everyday situations in order to get the best out of people, and achieve business goals. You can choose to undertake all ten half day courses or simply select the ones which best meet your needs. We have designed these half day courses so that the topic delivered in the morning is complementary to the topic following in the afternoon.

Topics are:

Mornings n Effective Communication n Planning & Monitoring the Teams Work n Understanding Workplace Behaviour n Developing A Team n Maximising Team Potential

n

Recognising and overcoming barriers to communication Selecting and using the most effective means of communication Understanding the concept of the communication cycle

n n

Half Day - PM

Selecting relevant information prior to the team’s briefing Checking individual understanding Conducting effective team briefings Communicating clear instructions to achieve performance results

Chamber Member £95 Non Member £120

Planning & Monitoring the Team’s Work Key Content n n n n n n

Half Day - AM

Understand the use of targets to meet customer and organisational requirements Recognise individual strengths within the team environment Implement systems to monitor progress and identify variances Appreciate the role of Key Performance Indicators (KPI’s) in the control process Appreciate how to present and communicate scheduling of work Ensure monitoring systems are understood and appreciate the links to performance appraisal planning

024 7623 1122

Non Member £995

Non Member £120

Key Content n

Chamber Member £800

Chamber Member £95

Briefing the Team n

Half Day x10

Half Day - AM

Key Content n

Full Suite

Afternoons n Briefing the Team n Managing Difficult Customers n Understanding Disciplinary Grievance n Motivating the Team n Making Business Decisions

Effective Communication n

4

enquiries@cwtcov.co.uk

Chamber Member £95 Non Member £120

www.cwtcov.co.uk

17

Senior Management & Director Development Managing Difficult Customers

Half Day - PM

Key Content n n n

Recognising the value of group cohesion Understanding the causes of conflict within the team Strategies for dealing with difficult people

Understanding Workplace Behaviour Key Content n n n n n

n n

Half Day - AM

Create an inclusive working environment Determine acceptable and unacceptable behaviour Appreciate the benefits of developing dignity in the workplace Identify some of the financial implications of obstructive behaviour Consider trust, respect, and self respect

Key Content n

Non Member £120

NEW

Understanding Discipline & Grievance Procedures n

Chamber Member £95

NEW

Understand the purpose of discipline and grievance Identify the key points in the process Appreciate the importance of record keeping Support individuals to improve

Developing a Team n n

Characteristics of effective teams Stages of team development Factors which influence performance from a team and individual perspective

Motivating the Team

n n

Understanding what motivates others and how to influence them to achieve business objectives Recognising and encouraging achievement Providing feedback to optimise team performance

Maximising Team Potential Key Content n n n n

18

Chamber Member £95 Non Member £120

Chamber Member £95 Non Member £120

Chamber Member £95 Non Member £120

Half Day - AM

NEW

Understand what talent management is Why it is important Appreciate the benefits of developing in-house talent Define high performance and identify potential

024 7623 1122

Half Day - PM

Half Day - PM

Key Content n

Non Member £120

Half Day - AM

Key Content n

Chamber Member £95

enquiries@cwtcov.co.uk

Chamber Member £95 Non Member £120

www.cwtcov.co.uk

Senior Management & Director Development Making Business Decisions

Half Day - PM

Key Content n n n

4

Decision making process The rational decision making model Decision making techniques

Chamber Member £95 Non Member £120

Discounts available when booking the full package of 10 courses – see course schedule for information

“Course material, covers everything, some good stuff to take away”

“Clear and concise information and good handouts. Reference to my position & experience” “Encouragement to implement in the workplace what has been learned” “Informal & relaxed. Great knowledge”

024 7623 1122

enquiries@cwtcov.co.uk

www.cwtcov.co.uk

19

Senior Management & Director Development Management Assessment Tool

Competent, highly skilled management is central to business success. Maximise your return and the management potential within your organisation by benchmarking their competencies against high performing counterparts to discover individual strengths and the skills you need to develop. This will create a highly focused and targeted managerial development solution, designed to deliver results.

Pinpoint exact areas for personal development across 27 key generic competencies: n n n n n n n n n n n n n

Corporate strategy Effective leadership Managing in context Operations management Continuous improvement Managing change Customer focus Effective meetings Manage finance Win-win negotiation Budgeting Improving financial performance Managing performance & projects

n n n n n n n n n n n n

Features of Management Assessment Tool n n n n

n

Managing oneself Personal development Getting the best out of others Working with others Recruiting & redeploying staff Recognising & valuing differences Developing individual potential Handling poor performance Developing teams Managing information & systems Effective communication Presenting to individuals & groups Problem solving & decision making

Easy access to on-line assessment of managerial knowledge and understanding Completed in around 1 hour, with instant results making good use of time Produces a personal report highlighting strengths, whilst identifying knowledge and understanding gaps Supports benchmarking at a personal, team and organisational level

Benefits n n n n n

Quick, easy, flexible system which is time efficient Accurately pin points an individual programme of personal developmen Efficient use of training budgets through targeted development Builds on existing skills and knowledge Receive advice and guidance from a qualified, experienced Trainer

Feedback will be given on a 1:1 basis. Delegates receive individual profiles interpreting the scores on their competences, styles and values. A personalised development plan is created from the results and discussions take place with line managers on appropriate skills development needs.

The assessment can stand alone, or be used to inform a broader package of training and development. A full range of management master classes are available to develop skills gaps. Individual benefits include personal growth, career development and enhanced managerial understanding.

Alternatively delegates may choose a more structured route and attend ILM or a work based competency approach to learning and development. Business benefits include highly targeted training to help ensure that your spend is an investment and not a cost.

Further information can be obtained from our Business Development Team by telephoning 024 7623 1122.

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024 7623 1122

enquiries@cwtcov.co.uk

www.cwtcov.co.uk

Higher Education

Higher Education Institute of Leadership & Management

The Institute of Leadership & Management is a premier body with almost 100 years combined experience in the field of Leadership & Management in the UK and internationally. ILM recognises the professional development of Managers from Team Leaders to First Line Managers (level 3), to Middle Managers (level 5) and Directors.

Well over half a million Managers have improved their own performance and brought real benefits to their organisations through ILM learning and development.

ILM management qualifications are for those people who are practicing or aspiring junior to senior managers. The topics studied include generic management competencies and are suitable whatever organisation you work in.

Qualifications are designed to improve your performance through their strong focus on your specific job role. These highly practical courses will equip you with skills needed to improve your management ability and generate significant benefits to your organisation in terms of cost savings and quality improvements in the workplace.

CWT Chamber Training offers the Award and Certificate and Diploma at levels 3 and 5. The level studied is based upon an individual’s job role and previous knowledge. The duration depends upon the route taken, ranging from 4 weeks up to 12 months. There are mandatory learning hours at CWT Chamber Training, along with work based assignments, which will be assessed to demonstrate your knowledge and understanding of the topics covered.

Attendance is typically 1 day per week or half day and twilight.

n n n n n n

Level 3 Award in First Line Management

7 weeks

Members £555

Non-Members £620

Level 3 Diploma in First Line Management

38 weeks

Members £1840

Non-Members £1945

Level 3 Certificate in First Line Management Level 5 Award in Management

Level 5 Certificate in Management Level 5 Diploma in Management

24 weeks 10 weeks

26 weeks

39 weeks

Members £1210 Members £660

Members £1365

Members £1945

Non-Members £1365 Non-Members £735

Non-Members £1525

Non-Members £1995

“My experience at CWT was not only of studying in an exceptional academic environment but finding the course being administered and delivered by very professional members of staff. I was very fortunate of being taught by Don Doman, who is the ILM 5 course leader. Don is passionate about balancing theory with practical knowledge something that is missing in many management style courses. Don and his team work tirelessly with an ultimate aim to nurture all his students to become future managers and leaders of the Industry”.

Saj Sayed - Quality and Hygiene Manager Rapak – Rugby.

“The tutor team have been an inspirational by instilling drive and focus through all of the sessions while maintaining a friendly yet professional approach ,which made us all at ease and enabled good interaction throughout the group.

I feel that I have learnt a great deal from the course and look forward to further developing my skills and knowledge by progressing through the Foundation degree in Leadership and Management. I have no hesitation in recommending CWT Chamber Training to others, and once again thanks to all concerned who were involved in this course.”

Let me close with a slogan; ILM Level 5 makes good managers and good managers even better!

Roger Chester - Head of Finance and Administration - LionHeart

22

024 7623 1122

enquiries@cwtcov.co.uk

www.cwtcov.co.uk

5

Higher Education Higher National Certificate (HNC) in Business (Level 4)

The Higher National Certificate in Business is a part time course which aims to provide delegates with learning in a wide range of business related subjects. This course will equip individuals with essential skills and a qualification that can support career progression, employment and provide a sound basis for higher level study, for example through the HND, Foundation Degree or Honours Degree. The HNC in Business is 120 credits is size, made up from a range of mandatory and optional units. Assessment will be in the form of assignments. There are no formal examinations.

Topics covered n n n n n n n n

Personal and professional development Business decision making Business environment Managing financial resources and decisions Organisations and behaviour Marketing principles Managing business activities to achieve results Managing communications, knowledge and information

Key Benefits n n n n n n n

Nationally recognised qualification, valued highly by employers Provides a measurable return for your investment Improved workforce skills Motivated and efficient team member Improved staff retention Increased employee motivation and capability Quality assured training

The cost of the HNC is £1,800 + vat and registration for Chamber members and £1,950 + vat and registration for non Chamber Members.

Also available as part of a Higher Apprenticeship including HNC in Business Level 4, NVQ Diploma in Administration and functional skills in English, Maths and ICT.

The cost of the HNC as part of a Higher Apprenticeship with NVQ Level 4 Diploma in business Administration is £900 + vat and registration for Chamber members and £1,000 + vat and registration for non Chamber members.

Entry Requirements

There are no formal entry requirements or age restrictions for the HNC. However in order to be considered for the Higher Apprenticeship you must be working in a managerial or senior administration role, either full-time or part-time. Further eligibility criteria may apply.

Funding is available for Higher Apprenticeships until July 2013 subject to eligibility.

Student loans may be available subject to eligibility. For more information visit - www.direct.gov.uk/studentfinance Alternatively please contact the Recruitment Team on 024 7623 1122 for further information.

“I feel the course has enabled me to learn about myself, helping tackle issues in the workplace. Also to be more effective with the team and efficient in the way I work. I hope the qualification will help when applying for higher level positions within the organisation.”

Cheryl Scott - Quality Team Administrator - University Hospitals Coventry & Warwickshire NHS Trust

024 7623 1122

enquiries@cwtcov.co.uk

www.cwtcov.co.uk

23

Higher Education Foundation Degree in Leadership Management

Follow a work-based route to a Foundation Degree in Leadership & Management and experience a cost effective, flexible way of developing valuable skills, knowledge and understanding that will move the business forward and achieve results. This is a vocational Higher Education qualification combining academic study with work-based learning and practical experience. CWT Chamber Training’s Foundation Degree in Leadership & Management complements our highly successful management development programme and enables individuals to gain a degree level qualification.

Foundation Degrees are being studied by thousands of people on many different courses. Made in the workplace for the workplace, a Foundation Degree will benefit business, help to tackle higher level skills shortages and enable organisations stay ahead of the competition. Foundation Degrees are a natural progression for people with work experience or vocational qualifications who would like to challenge themselves, broaden their horizons and progress into Higher Education. At level 5, a Foundation Degree is a qualification in its own right.

Graduates can progress from a Foundation Degree to an Honours Degree or other professional qualifications.

The Foundation Degree is assignment based with no examinations. You will be required at attend CWT Chamber Training on a weekly basis, afternoon and twilight session, as well as produce work related assignments that will be assessed to demonstrate your knowledge and understanding of topics studied. Previous qualifications and experience will be taken into account on application. This Foundation Degree is validated by Staffordshire University in partnership with CWT Chamber Training and delivered at our Coventry training facility.

The cost of the Leadership and Management Foundation Degree is £3,300 + vat for Chamber members or £3,500 + vat non Chamber members per year (120 credits) over a 2 year period.

Year 1 Modules Studied Level 4 (120 credits) n Personal skills n Managing individuals & teams n Leadership at work n People & processes n Understanding the business environment n Marketing for mangers n Understanding change n Managing financial resources

Year 2 Modules Studied Level 5 (120 credits) n Personal development n Managing change & innovation n Making business decisions n Project management n Workforce planning n Contemporary Issues in leadership & management n Work based project

Government Loans

A tuition loan is available from the Government to cover the cost of your Higher Education tuition. It is available to eligible individuals studying for their first degree. This means that you don’t have to find the money to pay for your tuition costs before or while you are studying. (If you have had funding previously for studying at university, this may affect your eligibility for a loan.)

For more information visit - www.direct.gov.uk/studentfinance Alternatively please contact the Admissions Team on 024 7623 1122 for further information on enrolment.

“The Foundation Degree in Leadership and Management has totally changed how I fulfil my role and responsibilities.

I now plan the operation more and consider less obvious things that I previously would not have thought of. The course has also improved my confidence in my abilities as a manager and also personally.

It is my opinion that every middle manager operating in business operations today should undertake this course, as the course provides learners with the skills, knowledge and confidence to successfully undertake a management role in almost any organisation or operation”

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Dave Gilmour - Warehouse Manager - Adare International

024 7623 1122

enquiries@cwtcov.co.uk

www.cwtcov.co.uk

Higher Education B.A. Honours Degree in Business Management (Top-Up)

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Graduates who have managerial skills, as well as theoretical knowledge of business and management are increasingly becoming sought after by employers. This ‘Top-Up’ degree is designed to help achieve that advantage. Validated through Staffordshire University, the course is a ‘Top-Up’ Honours Degree for holders of a Foundation Degree or HND in a business related subject (or equivalent qualification).

Entry Requirements

Foundation Degree or HND in a business related subject (or equivalent qualification). However, all applicants are individually assessed on their qualifications, skills and experience.

Module titles: n Research Methods n Learning, Knowledge & Effective Performance n Enterprising Management n Project n Risk Management n Contemporary Management Issues n Managing & Leading Change n Strategic Management

Assessment methods include: n Essays n Formal Reports n Multiple choice tests n Examination n Class presentations n Exercises n Peer assessment and/or discussions n Case study discussions n Workshop activities n Self-assessment tests n Class tests

Lectures are supported by tutorials, seminars, workshops, project and group-based activities, which are co-ordinated and led by academic staff and/or visiting speakers as well as being student-centred.

The cost of the B.A. Honours Degree in Business Management (Top-Up) is £3,300 + vat for Chamber members or £3,500 + vat non Chamber members per year (120 credits) over a 2 year period.

Government Loans

A tuition loan is available from the Government to cover the cost of your Higher Education tuition. It is available to eligible individuals studying for their first degree. This means that you don’t have to find the money to pay for your tuition costs before or while you are studying. (If you have had funding previously for studying at university, this may affect your eligibility for a loan.)

For more information visit - www.direct.gov.uk/studentfinance Alternatively please contact the Admissions Team on 024 7623 1122 for further information on enrolment.

“After succesful completion of an ILM5 Diploma in Management qualification, I enrolled on the Foundation Degree in Leadership and Management at CWT, offered in conjunction with Staffordshire University. All in the chort were mature students and either Managers, Company Directors or Sole Traders. The course was designed in such a way that all the learning was contextualised to the individuals work place and the difference it made to my ability as a manger was extraordinary. I was able to use those skills to develop my staff and transform my area of business into one of the most respected in the organisation.

Following on from the Foundation Degree in Leadership and Management I had the opportunity to undertake a B.A. (Hons) top up in Business Management. Those who enrolled on the top up graduated twelve months later. That says as much about the determination and effort of CWT as it does about us students! In three years, I learnt an enormous amount about leadership and management skills as well as an awful lot about myself. I commend these two courses to anyone in a management role regardless of the nature of the business”.

Chris Alexander

024 7623 1122

enquiries@cwtcov.co.uk

www.cwtcov.co.uk

25

Higher Education Foundation Degree in Early Childhood Studies

This exciting programme is validated by Staffordshire University and delivered by CWT Chamber Training. Combining work based learning with academic study, the Foundation Degree offers childcare settings the opportunity to enhance staff training and development, providing a firm basis for progression to further study such as the BA (Hons) and a route to Early Years Teacher Status (EYTS).

The programme delivers flexible and high quality, teaching and learning experiences which encourages delegates to relate theory to practice and prepares them for their role as senior practitioners and Managers in early years care and education. Individuals will develop knowledge and an in depth understanding of current practice, legislation and initiatives in the early years sector, including a commitment to promoting the holistic development of the child. The content and nature of the programme is to provide delegates with the opportunity to broaden knowledge and skills, both academically and in terms of personal and business development.

The Foundation Degree is predominately assignment based with only one examination. Delegates will be required to complete work related assignments in all modules, to provide them with the opportunity to link theoretical perspectives to their practice. It is a requirement therefore, that delegates are employed in a setting (paid or unpaid) and have an approved Level 3 childcare qualification with at least 1 year post-qualifying experience.

From September 2014 GCSE Grades C and above in English and Maths is essential.

The programme will be delivered over two years and six months. To achieve this qualification, you will be required to attend CWT Chamber Training on a weekly basis either one day or an afternoon and a twilight session per year.

The cost of the Early Childhood Studies Degree is £4,950 + vat for Chamber members or £5,250 + vat for non Chamber members years one and two (180 credits) and £1,650 + vat for Chamber members or £1,750 + vat for non members year 3 (60 credits).

Year 1 - Modules Studied (90 credits) n Professional and Academic Development n The Developing Child: A Holistic view n The Planning Cycle

Year 2 - Modules Studied (90 credits) n Enabling Environments n Working with Young children n Action Research

Year 3 - Modules Studied (60 credits) n Safeguarding and Promoting Children’s Welfare n Early Childhood: Global Perspectives on Contemporary Issues

Government Loans

A tuition loan is available from the Government to cover the cost of your Higher Education tuition. It is available to eligible individuals studying for their first degree. This means that you don’t have to find the money to pay for your tuition costs before or while you are studying. (If you have had funding previously for studying at university, this may affect your eligibility for a loan.)

For more information visit - www.direct.gov.uk/studentfinance Alternatively please contact the Admissions Team on 024 7623 1122 for further information on enrolment.

"Studying for my Early Years Foundation Degree with CWT was one of the most challenging but rewarding experiences of my life. I am a HLTA at school, a governor and I own and manage a childcare facility. The pace set by CWT enabled me to manage my time and complete the course successfully. I cannot thank Rhonda and her team enough for their support as I also suffered some pretty severe tragedies along the way, the support I was given was brilliant. If I can complete the course with my workload, anyone can. Thank you to everyone at CWT for the wonderful learning experience which has had an invaluable effect on the way I now run my business and carry out my role at school."

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Julie Smith - HLTA (Higher Level Teaching Assistant) Owner/manager of The Clover Children's Club Claverdon Primary School

024 7623 1122

enquiries@cwtcov.co.uk

www.cwtcov.co.uk

Business Essentials

Business Essentials Internal Quality Auditing ISO 9001:2008

This course is designed for staff of all levels who have the responsibility for completing internal audits in-line with a quality system. Delegates will be taken through the principles and practice of quality system auditing, so that they can readily apply their skills to verifying the effectiveness of a quality system within their own organisation.

Key Content n n n n n

1 Day Chamber Member £215 Non Member £240

Preparing for audit Conducting an audit Understanding reporting structures Recognising the skills required to be an effective auditor Understanding corrective action and continuous quality improvement

Health & Safety in the Workplace (CIEH Accredited Level 2 Award)

An appreciation of health and safety in the work place is a pre-requisite for all staff and it is incumbent on every employer to ensure that they are sufficiently trained in work place health and safety. This course will provide delegates with a good understanding of health & safety at work, their legal responsibilities and an awareness of many of the major hazards in the workplace. It offers an introduction to the basic issues surrounding occupational health and safety and is ideal for all personnel.

1 Day Chamber Member £175 Non Member £195

Key Content n n n n n

Understanding health, safety and welfare at work in relation to legislation Accident prevention Awareness of the work place and work equipment used Understanding risk assessment, manual handling and hazardous substances Understanding ergonomics, work station design, working at height, transport, noise and vibration

Principals for Manual Handling (CIEH Accredited Level 2 Award)

It makes good business sense to comply with the Manual Handling Operations Regulations 1992. Manual handling activities at work are a common cause of work place accidents and longer term disorders such as back pain and mobility problems. This course is strongly recommended for those who carry out manual handling activities, as it introduces the hazards and risks associated with manual handling, and provides an insight into risks, controls and what to do in a manual handling assessment.

Half Day Chamber Member £90 Non Member £100

Key Content n n n n n

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Understanding what is meant by the term manual handling Recognising how manual handling can cause injury Understanding the principles of controlling manual handling risks How to undertake manual handling assessments Understanding and applying manual handling regulations

024 7623 1122

enquiries@cwtcov.co.uk

www.cwtcov.co.uk

Business Essentials Risk Assessment -Principals & Practice (CIEH Accredited Level 2 Award) All companies must carry out and maintain regular risk assessments under health and safety law, whether you are a large employer, a small business or a one-person operation. A properly conducted risk assessment helps minimise the possibility of your business harming those who work in, or visit it.

Following an initial risk assessment, it's important to maintain regular checks to ensure your business complies with health and safety requirements. Conducting risk assessments will protect you from the risk of fines or being sued by an employee or member of the public.

On returning to your workplace you will be required to perform a ‘real life’ Risk Assessment to achieve the accredited qualification.

6 Half Day - AM

Chamber Member £175 Non Member £195

Key Content n n n n n n n

Understanding the principles of risk management and legal obligations Minimising risks Understanding of rating risk likelihood and severity Techniques for hazard identification Application of different types of risk controls Applying control measures Understanding the importance of accurate record keeping

Basic Food Hygiene (CIEH Accredited Level 2 Award)

NEW

This qualification has been developed to address the increasing need to meet business requirements and National Occupational Standards. Anyone who is employed in a catering, retail or manufacturing environment, where food is prepared, cooked and handled should obtain this qualification. Everyone who works with food has a responsibility for safeguarding the health of consumers and ensuring that the food that is served or sold is perfectly safe to eat.

It is recommended that the CIEH half day refresher course is completed every 3 years.

Key Content n n n n

Understand the importance of food safety and knowledge of the systems, techniques and procedures involved Understand how to control food safety risks (personal hygiene, food storage, cooking and handling Gain confidence and expertise to safely deliver quality food to customers Understand legislative requirements in a cartering, retail or manufacturing environment

024 7623 1122

enquiries@cwtcov.co.uk

1 Day Chamber Member £75 Non Member £80

www.cwtcov.co.uk

29

Business Essentials Emergency First Aid in the Workplace (EFAW) HSE Approved

Every employer is recommended by the Health & Safety Executive (HSE) to have at least one emergency first aider in place to deal with accidents and emergency situations.

Although not all organisations require a qualified first aider, they must appoint a person to take charge of first aid provision. This course will provide the nominated first aider with the knowledge and techniques to administer first aid assistance. This course is also ideal for individuals, lone workers or employees of smaller low risk organisations and provides a good basic insight into first aid procedures and techniques.

1 Day Chamber Member £105 Non Member £130

Key Content n n n n n n n n

Controlling bleeding Managing basic fractures, sprains and burns Applying cardiopulmonary resuscitation Applying the recovery position Understanding how to communicate and delegate responsibility in an emergency Managing an unconscious casualty Identifying the contents for a first aid box Understanding the importance of record keeping

First Aid at Work (Accreditation for First Aiders)

First Aid trained personnel in the workplace ensures that organisations comprehensively fulfill their responsibilities towards the safety of customers and staff. First Aiders can act to prevent situations becoming worse and can reduce potential liability claims. This statutory Health & Safety Executive course complies with current health & safety first aid regulations and successful delegates will be awarded a certificate confirming that they are a qualified First Aider and are licensed for 3 years.

3 Days Chamber Member £210 Non Member £235

Key Content n n n n n n n n n

Using first aid equipment, including the contents of a first aid box Understanding the duties of employers and the legal framework Recognising the importance of personal hygiene in first aid procedures Acting safely, promptly and effectively with emergencies at work Understanding cardiopulmonary resuscitation Managing casualties who are unconscious Dealing with shocks, burns and scalds Controlling bleeding Maintaining simple records

“Good facilitator - friendly and informative”

“Learning signs & symptoms and knowledge to deal with situations” “Tutors knowledge and share of experiences, enjoyable learning”

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“Relaxed atmosphere and good group and tutor”

024 7623 1122

enquiries@cwtcov.co.uk

www.cwtcov.co.uk

International Trade

International Trade Developing overseas business is becoming an essential aspect for many companies. Serious consideration needs to be made to establish a strategy that will enable the staff involved to develop the specialist knowledge to perform effectively. Being one of only a small number of providers of International Trade training, our comprehensive suite of courses will give you the confidence and expertise abroad.

Understanding Export & Import Procedures

This course is specifically designed for those entering the world of International Trade. Whilst it is suited to those on the UKTI “Passport to Export” programme, it is also ideal for those who are new to the sector or want a refresher on current International Trade requirements.

Key Content n n n n n

Identifying and meeting the legal requirements and obligations when buying and selling goods internationally Identifying and applying the costs that have to be accounted for (and that can affect profitability) when trading internationally Identifying and applying the main administration and documentary requirements when trading internationally Ensuring the successful movement of goods when trading internationally Applying recognised payment procedures used in international trade

Export Documentation - Getting it Right

A course providing the expertise required to complete professional and successful export transactions. Delegates will be taken through all stages of export documentation and learn how to complete it, when to use it, what procedures have to be followed and, more importantly, why it is required.

Key Content n n n n n

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1 Day Chamber Member £260 Non Member £295

1 Day Chamber Member £260 Non Member £295

Understanding current documentary practices and procedures Appreciating the hidden cost of documentary production Ensuring compliance with current legal requirements relating to exports Being aware of documentary factors that could affect payment Establishing management responsibility and staff accountability

024 7623 1122

enquiries@cwtcov.co.uk

www.cwtcov.co.uk

International Trade Payment for Export - Including Letters of Credit

This course is tailored to meet the needs of those working in export administration who need to understand the importance of payment methods and letters of credit in order to ensure that payments are received for goods exported world-wide. On completion, delegates will understand and appreciate the many pitfalls that can prevent payment or lead to delays when selling goods under Letters of Credit.

Key Content n n n n n

Aimed at individuals with responsibility for importing, this course is designed to provide a comprehensive understanding of the administrative, legal and logistical requirements associated with handling imported goods. Delegates will develop knowledge of current import requirements and learn the steps to take to ensure goods are delivered cost effectively and with minimum delay.

Key Content n n n n n n

1 Day

Chamber Member £260 Non Member £295

Avoiding pitfalls which prevent payment Understanding the procedures, documentation and terminology associated with Letters of Credit Benefiting from hints, tips and procedures to ensure you get it right Gaining knowledge of alternative payment methods available when trading internationally Minimising errors and process delays

Import Procedures

n

7 1 Day

Chamber Member £260 Non Member £295

Understanding factors to be considered to ensure successful importing Meeting the legal requirements for importing Understanding what costs may be incurred How imported goods are paid for and delivered successfully Understanding import documentation and keeping statistical records Understanding how to meet HMRC (Customs and Excise) requirements The benefits of temporary importing

These courses are complemented by the wide range of services available from the International Trade Team based at Coventry and Warwickshire Chambers of Commerce which are designed to assist local companies with the development of their business in overseas markets.

024 7623 1122

enquiries@cwtcov.co.uk

www.cwtcov.co.uk

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International Trade A Practical Guide to Inward & Outward Processing Relief (IPR & OPR)

NEW

This half-day programme is a very practical programme designed to help international traders take advantage of the duty reliefs available through HMRC to those who import and export goods “temporarily”. It is suitable for all those working in finance and administration who are involved in the import and export of goods.

Key Content n n

Half Day - AM Chamber Member £125 Non Member £140

Understand the procedures necessary to apply for, process and monitor these important duty relief schemes Take advantage of any duty reductions or allowances available when temporarily importing or exporting goods to and from the EU

All International Trade courses are certificated by the British Chambers of Commerce

Funding for these courses may be available (subject to eligibility), please contact the International Trade Team on 024 7665 4321 for further information.

"Having completed all of the courses offered this year relating to Export, I can say that I now feel much more informed and confident about how to move forward with our international business and get things right first time, every time.

Each stand alone course was informative and delivered at a suitable pace, with good support documentation and a trainer with the ability to make even the driest subject matter both interesting and easy to digest. As a collection of training sessions, I found that they all tied together, and with each course I felt my knowledge and confidence increasing. In addition to this, the post course support and information has been excellent and of great use as we look into new overseas opportunities. I would definitely recommend these courses for anyone wishing to move into export or looking to brush up their knowledge and skills."

34

024 7623 1122

enquiries@cwtcov.co.uk

www.cwtcov.co.uk

Information Technology for Business

Information Technology for Business Microsoft Excel -Basic to Intermediate

This course is designed for staff of all levels who have the responsibility for completing internal audits in-line with a quality system. Delegates will be taken through the principles and practice of quality system auditing, so that they can readily apply their skills to verifying

Key Content n n n n n n n n n n n n

Understanding toolbar command functions Shortcut menus and keystrokes Editing spreadsheets Understand the different types of data used in spreadsheets Creating formulas File management and housekeeping for business efficiency Understanding and managing existing formulae Improve the presentation of spreadsheets through formatting techniques Creating charts and graphs Work with a multiple worksheets An introduction to Excel functions Printing a workbook or selected sheets

Microsoft Excel - Intermediate to Advanced

By getting the most from your software, you can save time, improve business efficiency and produce professionally presented data. This course is designed to give users an understanding of some of the more advanced features and functions within Excel and the advantages of using a powerful electronic spreadsheet. Being entirely 'hands on’, delegates will practice using Excel to manage, automate and customise workbooks.

Key Content n n n n n n n n

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1 Day Chamber Member £105 Non Member £130

1 Day Chamber Member £105 Non Member £130

Refresher to Excel Create more advanced formulas Working with more advanced functions Automating procedures with basic macros Using multiple worksheets linking data Working with lists of data Nesting and mixing functions Workbook and worksheet protection

024 7623 1122

enquiries@cwtcov.co.uk

www.cwtcov.co.uk

Information Technology for Business Microsoft Word - Intermediate to Advanced

Individuals who already have a sound working knowledge of Microsoft Word and would like to extend their knowledge to encompass more advanced features would benefit from attending this course. The impact of this training will enable delegates to return to the workplace with a more comprehensive understanding of how to exploit the capabilities of the package.

Key Content n n n n n

8 1 Day

Chamber Member £105 Non Member £130

Understanding more complex functions of Microsoft Word How to create macros to automate procedures Using the mail merge function to produce quality mailshots Increasing efficiency by understanding how to use more advanced tools Understanding how to present information in a clear format

Microsoft Excel Advanced Plus

NEW

As a follow on to Microsoft Excel Intermediate to Advanced training, this course explores even more in depth features and functions of Excel capabilities. It is designed to give users a detailed understanding of some of the most advanced features and functions within this powerful spreadsheet application, along with the opportunity to practice functions with “hands on” practical exercises and face to face tuition. Delegates will practice using Advanced Excel to include Nesting, Dashboard Reporting Techniques and more Conditional Formatting

1 Day Chamber Member £105 Non Member £130

Key Content n n n n n n n

Increase Excel capabilities Use Array formulas Work with more advanced functions Understand advanced Nesting functions Use Dashboard Reporting Techniques Understand more database functions Understand how to use more data tools

024 7623 1122

enquiries@cwtcov.co.uk

www.cwtcov.co.uk

37

Information Technology for Business Microsoft Powerpoint

PowerPoint provides an exciting enhancement to any presentation. Delegates will discover how to present a message with impact and interest, creating their own presentations, applying special effects and enhancing visual impression with clipart, graphs and charts.

Key Content n n n n n n

Chamber Member £105 Non Member £130

Creating presentations and slides Using master templates Formatting and editing slides and texts Entering, editing and formatting texts Slide design Presenting a presentation Printing a presentation

n

1 Day

Take advantage of a 10% discount when you book on a ‘Professional Presentation Skills’ course, to develop your presentation skills further, following attendance on this course.

Microsoft Project Management - An Introduction

NEW

This course is for those who manage or get involved in projects that bring together resources, skills and technology as part of their job role. It is an introductory level course for those new to project management and Microsoft Project technology, or those who have no previous formal training in project management. Getting it managed correctly can make the difference between profit or loss, finished on time or late. Knowledge of the Windows operating environment plus some Project Management knowledge would be beneficial although not essential

1 Day Chamber Member £105 Non Member £130

Key Content

Understand the tool of Microsoft Project Planning Understand the roles of those involved Create Gantt charts Allocate resources Track the project and report the progress Understand basic reporting methods

n n n n n n

We have a range of courses in our Sales and Marketing section that will that will support your digital marketing activities and web presence.

“I found the Microsoft Excel basic to intermediate course very detailed and helpful. All of the information was given clearly in non-technical terms, we also had a chance to carry out the exercises ourselves. This is a good way to learn, our tutor was very helpful and always came to check we were all ok following each step. We have all information on a CD for future reference as well”.

Katie Ball - Admin Assistant - Ricardo UK Ltd

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024 7623 1122

enquiries@cwtcov.co.uk

www.cwtcov.co.uk

Accredited Qualifications & Apprenticeships

Accredited Qualifications Awards, Certificates & Diplomas

For those who prefer a different route, the vocational Awards, Certificates and Diplomas can make a major contribution to your business, by bringing out the best in your people in ways that have an immediate, positive impact. Accredited qualifications can release the potential of employees to ensure they make a real contribution to your business’ success.

The benefits include: n n n n

Skills analysis to identify those who would benefit most A flexible training and development package Delivered in the work place, so less time away from the job Increased staff motivation and confidence

Awards, Certificates and Diplomas are available from Level 2 to Level 5 and provide an opportunity to benchmark your performance against national standards, whether you are a junior or more senior member of staff. By assessing someone’s competence (that is the skills, knowledge and understanding they have) in a work situation, individuals can see an immediate connection between their work role and their qualification which has clear business benefits.

CWT Chamber Training offer the following accreditations at a variety of levels: n n n n n n n n

Management and Team Leading Training Advisor and Internal Verifier Awards Early Years Care Playwork Health and Social Care Business Administration Hospitality and Catering Information Technology Professional

n n n n n n n n

Customer Service ICT Retail and Distribution Hairdressing Housekeeping Advice and Guidance Teaching Assistant Healthcare Support Services

A thorough initial assessment will ensure that the right staff are matched to the right qualification. Thereafter, regular assessments will take place with an experienced, occupationally competent Training Advisor who will work with your staff to assess their competence. The duration depends on the qualification followed.

24 Plus Learning Loans

From 1st August 2013 funded training for people 24 years and over ceased for Level 3. If you are aged 24 and over, and starting a Level 3 course or above, you may qualify for an Advance d Learning Loan. These loans help you pay the fees charged by CWT Chamber Training for your course.

To qualify you must be: n n n n

Aged 24 and over Living in the UK on the first day of your course Studying with a college or training organisation in England Enrolling on an eligible course at Level 3 and above

It’s easy to apply. Your household income isn’t taken into account and there are no credit checks. There is no upper age limit to the loan and you won’t have to pay anything back until your income is over £21,000 per year.

The amount you get depends on your course fees and maximum amounts set by the government. The minimum loan amount is £300. Apply online or download an application form at www.gov.uk/advanced-learning-loans For more information on loans contact our Recruitment Team on 024 7623 1122 or enquiries@cwtcov.co.uk

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024 7623 1122

enquiries@cwtcov.co.uk

www.cwtcov.co.uk

9

Apprenticeships

Apprenticeships can help business across all sectors by harnessing a route to fresh new talent. With major changes in the education system about to come into play, where young people are required, by law, to continue with education and learning until the ages of 17 in 2013 and 18 in 2015, Apprenticeships offer a credible alternative to school and college for young people wishing to pursue a career at 16 and make a valuable contribution in employment.

Apprenticeships are designed around the needs of employers and lead to nationally recognised qualifications which will not only benefit the individual but the business as well. You can use Apprenticeships to train both new and existing employees. We have a dedicated recruitment service to assist you in expanding your team with junior staff who can grow with the organisation. Alternatively our Advisers will guide you in using Apprenticeships to up-skill your existing staff, subject to eligibility.

The facts in numbers: n n n n

77% of companies believe that Apprentices help their business become more competitive Over 80% of those employers who employ Apprentices agree they make their workplace more productive 83% of employers who take an Apprentice rely on their Apprenticeships to provide the skilled workers of the future 1 in 5 of employers who employ apprentices believe Apprenticeships lead to a more motivated and satisfied workforce

Apprenticeships ensure that your workforce has the practical skills and qualifications your organisation needs now and in the future. The mixture of on and off the job learning ensures they learn the skills that work best for your business. Apprenticeships deliver real returns to your bottom line.

CWT Chamber Training will work with you to identify your needs, scope a job role and recommend an appropriate Apprenticeship. If you are looking to recruit an Apprentice, we will source suitable applicants and short list them for your consideration. You will employ the Apprentice, pay their salary and apply your usual terms and conditions. We will work in partnership with you to design and deliver a plan of learning that meets the needs of your business in line with national standards. Apprenticeships offer an easy and effective way of recruiting young people, interested in working in your business, a great way of succession planning. For existing members of staff, learning through Apprenticeships can be a real motivator and provide cost effective personal development.

Listed below is an example of the areas where Apprenticeships are available but is by no means exhaustive: n n n n n n n

Accountancy Customer Service Hairdressing Hospitality and Catering Information Technology Team Leading Teaching Assistant

n n n n n n

Business Administration Children’s Care Playwork Retail and Warehousing Health and Social Care (Adult Care) Management

CWT Chamber Training will provide: n n n n n n

High quality advice and information concerning the training of staff Job matching service to link your vacancy with suitable young people Cost effective recruitment Guidance in development of a company specific learning and development plan Financial support to meet agreed training costs Development of a well trained, well-motivated workforce

024 7623 1122

enquiries@cwtcov.co.uk

www.cwtcov.co.uk

41

Apprenticeships We will work with you to: n n n n n n n

Identify suitable junior employees Identify existing employees who may benefit from training Plan and design training programmes to meet your needs and those of the individual Provide off-the-job training to support the learning which is taking place in the workplace Monitor progress and provision of help and support where necessary Assessment of competence in the workplace Provide on-going support and training to you and your staff in all aspects of the above

Funding, full and partial, is available towards the costs of training (subject to availability). There is no longer any funding for those people who are aged 24 and above.

24 Plus Learning Loans

From 1st August 2013 funded training for people 24 years and over ceased fore Level 3. If you are aged 24 and over, and starting a Level 3 course or above, you may qualify for an Advance d Learning Loan. These loans help you pay the fees charged by CWT Chamber Training for your course.

To qualify you must be: n n n n

Aged 24 and over Living in the UK on the first day of your course Studying with a college or training organisation in England Enrolling on an eligible course at Level 3 and above

It’s easy to apply. Your household income isn’t taken into account and therea re no credit checks. There is no upper age limit to the loan and you won’t have to pay anything back until your income is over £21,000 per year.

The amount you get depends on your course fees and maximum amounts set by the government. The minimum loan amount is £300. Apply online or download an application form at www.gov.uk/advanced-learning-loans

For more information on loans contact our Recruitment Team on 024 7623 1122 or enquiries@cwtcov.co.uk To find our more about Apprenticeships contact the Recruitment Team on 024 7612 1122

“Learning through CWT was such a positive experience. It is so enjoyable to learn new skills that are going to improve you and your setting and for people to see yourself and the setting improving from those new skills. You are made to feel so comfortable while learning there are no pressures and the staff are amazing I have and would always recommend CWT. Samantha Smith - Play Leader

42

024 7623 1122

enquiries@cwtcov.co.uk

www.cwtcov.co.uk

Additional Services

10

As a wholly owned subsidiary of Coventry and Warwickshire Chambers of Commerce, CWT Chamber Training is ideally placed to provide you with links to a range of support networks.

Being the voice of business, the Chamber represents the views and priorities as reflected by member organisations across Coventry and Warwickshire. The Chamber is an important part of the local business scene, the strength of membership and range of services offered make it the most effective independent business support organisation in the region.

Representing over 1500 businesses, the Chamber is able to act in the best interests of its members to give the strongest possible representation at local, national and European government levels; lobbying for a business-friendly environment and for a reduction in the volume and complexity of business legislation.

The Chamber’s dedicated team of advisers provide strategic, long-term advice to businesses. The Chamber is a key source of information, whether that is dealing with employment legislation, finding out about new markets or researching the competition.

The Chamber has a range of products and services designed to help reduce day to day running costs and provide solutions to business problems that may otherwise incur the cost of seeking professional advice or assistance.

Whilst you do not have to be a member of the Chamber to use the services of CWT Chamber Training, you may wish to talk to one of our staff about the benefits membership can bring you.

Chamber Membership

Access to discounted high quality courses are just one of the benefits of being a Chamber member. The Chamber is the voice of local business and serves to support members to achieve success. There are a wide range of benefits membership can bring. These include: n n n n n n

Business Information – Keeping You Informed Representation and Lobbying – Making Your View Count Networking – Win More Business Business Support – Developing Your Business Money Savings – Discounts Chamber HR – Employment Law Issues

To find our more about Chamber Membership contact the Business Development Team on 024 7623 1122.

Room Hire

CWT Chamber Training has a range of rooms available for hire, including high specification IT suites, with the latest hardware and software and large flat screens. Facilities include fully air conditioned rooms, well equipped with a wide range of training aids, including projectors, flip charts, screens and audio-visual technology. Located near the centre of Coventry, CWT Chamber Training is easily accessible with free parking on site. Commerce House can accommodate a variety of party sizes from small groups to 50 delegates. Syndicate rooms are available on an individual hire basis or in conjunction with large delivery suites. Refreshments and catering are available where required.

024 7623 1122

enquiries@cwtcov.co.uk

www.cwtcov.co.uk

43

Bookings & Enquiries Booking & Enquiries

Our staff will be happy to answer any queries you may have regarding availability of places or further information on our courses. Contact them on 024 7623 1122. Course information and dates can also be found on-line at www.cwtcov.co.uk.

Booking & Payments

Book and pay on-line at www.cwtcov.co.uk. Alternatively, complete the booking form contained within this brochure which can be scanned or posted to us. You can also book your place over the telephone on 024 7623 1122. Please ask for a member of our Business Development Team.

Confirmation will be issued on receipt of your booking. Our accounts department will issue an invoice under separate cover for the costs applicable. There is no need to include payment with your booking.

Early booking discounts are available of up to 10% for places booked three months in advance (excluding Foundation Degrees).

Interest free credit may be available subject to approval for courses over ÂŁ500 subject to status.

Cancellations

We regret that refunds will only be issued on receipt of written notification fourteen days prior to course commencement.

Equal Opportunities

We are committed to equality of access for all clients and staff and do not discriminate on the basis of race, gender, disability or sexual orientation.

Funding

Funding is available on occasion towards the cost of certain courses, check with our team as to whether support is available for your business.

Contact Details Telephone 024 7623 1122

E-mail enquiries@cwtcov.co.uk

On-line bookings www.cwtcov.co.uk

44

024 7623 1122

enquiries@cwtcov.co.uk

www.cwtcov.co.uk

10

Course Booking Form

When completed this form should be returned by post or email to: CWT Chamber Training, Commerce House, St Nicholas Street, Coventry, CV1 4FD Fax 024 7623 7200 or book on-line at www.cwtcov.co.uk Course Title: Date(s):

Ref Code (if applicable):

Name of Delegate(s):

Delegate email address:

Please state any special requirements (dietary – vegetarian, vegan etc; access needs; special equipment: Where did you hear about this course?

Eshot

Mailer

Course Title:

Sales Call

Account Manager

Other

Date(s):

Details: Ref Code (if applicable):

Name of Delegate(s):

Delegate email address:

Please state any special requirements (dietary – vegetarian, vegan etc; access needs; special equipment: Eshot

Mailer

Course Title:

Sales Call

Account Manager

Other

Date(s):

Details:

Ref Code (if applicable):

Name of Delegate(s):

Delegate email address:

Please state any special requirements (dietary – vegetarian, vegan etc; access needs; special equipment: Eshot

Mailer

Company Details

Sales Call

Account Manager

Other

Details:

Company Name: Address:

Post Code:

Contact Name:

Position:

Email Contact Address: Telephone No:

Fax No:

Number of Employees:

Please quote purchase order number (if applicable): Please send invoice to (if different from above): Signature:

Are You A Chamber Member?

Yes

No

Date:

Terms & Conditions of Bookings: Our Accounts Department will issue under separate cover, so don’t worry about sending payment now. In the event of

cancellation refunds will only be given if confirmed in writing 14 days prior to the date of the course. On receipt you will be allocated a cancellation code.

024 7623 1122

enquiries@cwtcov.co.uk

www.cwtcov.co.uk

45

Course Schedule 2014

Chamber Member Price + VAT

Non-Member Price + VAT

Duration

£195 £195 £195 £110

£215 £215 £215 £120

Full Day Full Day Full Day Half Day

£215 £215 £215 £215 £215 £215 £110 £215 £215

£240 £240 £240 £240 £240 £240 £120 £240 £240

Full Day Full Day Full Day Full Day Full Day Full Day Half Day Full Day Full Day

£215 £215 £465 £695

£240 £240 £535 £785

Full Day Full Day 3 Full Days 5 Full Days

£420 £240

£485 £280

2 Full Days Full Day

£215 £215 £215 £215

£240 £240 £240 £240

Full Day Full Day Full Day Full Day

£95 £95 £95 £95 £95 £95 £95 £95 £95 £95 £800

Half Day AM Half Day PM Half Day AM Half Day PM Half Day AM Half Day PM Half Day AM Half Day PM Half Day AM Half Day PM Half Day x10

£660-£1,945 £1,800 per £3,300 year £3,300 £6,600

£120 £120 £120 £120 £120 £120 £120 £120 £120 £120 £995 £735-£1,995 £1,950 per £3,500 year £3,500 £7,000

Variable 12 Months 2 Years 1 Year 2 Years 6 Months

£215

£240

Full Day

Customer Care & Communication Customer Service Essentials Professional Telephone Technique Communicating Assertively Business E-Mail Writing Sales & Marketing Successful Sale Techniques Telesales - Getting Results Professional Negotiation Skills Marketing Today Online Marketing Social Media Strategy - Facebook, Twitter and Blogs Practical Social Media Search Engine Optimisation (SEO) Google Analytics NEW Developing People & Improving Performance Professional Presentation Skills Training, Coaching & Mentoring Train the Trainer (Level 3 Award in Training Skills & Practice) Preparing to Teach in the Lifelong Learning Sector (PTLLS) Senior Manager & Director Development Strategic Business Planning Inspirational Leadership Management Essentials Time Management Finance for Non Financial Managers Managing Change in the Workplace Appraising People & Performance 10 Tools for Supervisors and Team Leaders Effective Communication Briefing the Team Planning & Monitoring the Team’s Work Managing Difficult Customers Understanding Workplace Behaviour NEW Understanding Discipline & Grievance NEW Developing a Team Motivating the Team Maximising Team Potential NEW Making Business Decisions 10 Tools Full Programme Management Accredited Qualifications Institute of Leadership & Management (ILM) Level 5 Higher National Certificate (HNC) in Business Foundation Degree in Leadership Management B.A. Honours Degree in Business Management Foundation Degree in Early Childhood Studies Business Essentials Internal Quality Auditing ISO 9001:2008 Health and Safety Health & Safety in the Workplace (CIEH Accredited Level 2 Award) Risk Assessment - Principals & Practice (CIEH Accredited Level 2 Award) Principals for Manual Handling (CIEH Accredited Level 2 Award) Basic Food Hygiene (CIEH Accredited Level 2 Award) NEW Emergency First Aid in the Workplace (HSE Approved) First Aid at Work (Accreditation to First Aiders) International Trade Understanding Export and Import Procedures Export Documentation - Getting it right Payment for Export - Including Letters of Credit Import Procedures A Practical Guide to Inward & Outward Processing Relief NEW IT for Business Efficiency Microsoft Excel - Basic to Intermediate Microsoft Excel - Intermediate to Advanced Microsoft Word - Intermediate to Advanced Microsoft Excel Advanced Plus NEW Microsoft Powerpoint Microsoft Project Management - An introduction NEW

£175 £175 £90 £75 £105 £210

£195 £195 £100 £80 £130 £235

Full Day Full Day Half Day AM Full Day Full Day 3 Full Days

£260 £260 £260 £260 £125

£295 £295 £295 £295 £140

Full Day Full Day Full Day Full Day Half Day AM

£105 £105 £105 £105 £105 £105

£130 £130 £130 £130 £130 £130

Full Day Full Day Full Day Full Day Full Day Full Day

Jan

Feb

29 30

Mar

Apr

15

12 17 18

21

Jun 12

11

8

May

10

29

9

18,25

2,9 30

24

17 1

9

28

4, 11

25

16 5

7 25

2 2

21 9

6

14 4

5

26

8 13

10

3

25

28

11

5 16 6

11

21

26 30

20

3,10

1 1 8 8 15 15 22 22 29 29

11,18, 25

16

12

10

19 14

7

12,19,26

21 21

2

27

17

6 6 13 13

18

30

17

4 4 11 11 18 18 25 25

Dec

11

19, 26

24

Nov

6

30

27 13 13 20 20 27 27

23

9

20

Oct

7

23

16

Sep

14

8

5

26

Aug

3

22

23

Jul

6

16

4

16

3 4

9

Index Introduction Bespoke Training Solutions Customer Care & Communication Sales & Marketing

Developing People & Performance Senior Manager & Director Development

Higher Education

Business Essentials

International Trade

Information Technology

Accredited Qualifications Apprenticeships Additional Services Booking & Enquiries Course Booking Form Course Calendar How to find us

48

024 7623 1122

Page Customer Service Essentials Professional Telephone Technique Communicating Assertively Business E-Mail Writing Successful Sale Techniques Telesales - Getting Results Professional Negotiation Skills Marketing Today Online Marketing Social Media Strategy Practical Social Media Search Engine Optimisation Google Analytics Professional Presentation Skills Training, Coaching & Mentoring Level 3 Award in Training Skills & Practice Preparing to Teach in the Lifelong Learning Sector Strategic Business Planning Inspirational Leadership Time Management Finance for Non Financial Managers Managing Change in the Workplace Appraising People & Performance Ten Tools for Team Leaders Effective Communication Briefing the Team Planning & Monitoring the Team’s Work Managing Difficult Customers Understanding Workplace Behaviour Understanding Discipline & Grievance Developing a Team Motivating the Team Maximising Team Potential Making Business Decisions Management Assessment Tool Institute of Leadership & Management Higher National Certificate in Business Foundation Degree in Leadership Management B.A. Hons Degree in Business Management Foundation Degree in Leadership Management Internal Quality Auditing ISO 9001:2008 Health & Safety in the Workplace Risk Assessment - Principals & Practice Principals for Manual Handling Food Safety Emergency First Aid in the Workplace First Aid at Work Understanding Export and Import Procedures Export Documentation - Getting it right Payment for Export - Including Letters of Credit Import Procedures A Practical Guide to Inward & Outward Processing Relief Microsoft Excel - Basic to Intermediate Microsoft Excel - Intermediate to Advanced Microsoft Word - Intermediate to Advanced Microsoft Excel Advanced Plus Microsoft Powerpoint Microsoft Project Management - An introduction

enquiries@cwtcov.co.uk

1 2 3 3 3 4 6 6 6 7 7 7 8 8 8 11 11 12 12 14 14 15 15 16 16 17 17 17 17 18 18 18 18 18 18 19 20 22 23 24 25 26 28 28 28 29 29 30 30 32 32 33 33 34 36 36 37 37 38 38 40 41 43 44 45 46 49

www.cwtcov.co.uk

How to Find Us CWT Chamber Training Coventry

From city centre take Exit 9 off the ring road.

Take B4098 signposted Radford.

After 300 mtrs, turn right at first set of traffic lights. Road bends sharp left As road bends sharp right (Hotel on right) go straight on. Commerce House is at the bottom on the left.

10

CWT Chamber Training Leamington

From the A46 follow the signs for Leamington Town Centre, Holly Walk can be found at the bottom of the parade on the left, continue around Holly Walk, turn left into Wood Street, turn into William Street, CWT is on the left.

FROM CITY CENTRE TAKE EXIT 9 OFF RING ROAD TAKE B4098 SIGNPOSTED RADFORD AFTER 300MTRS, TURN RIGHT AT FIRST SET OF TRAFFIC LIGHTS

N

ROAD BENDS SHARP LEFT HOTEL ON YOUR RIGHT, PROGRESS STRAIGHT OVER AT RIGHT HAND BEND ONTO ST NICHOLAS STREET

WIDDRINGTON ROAD

CWT COMMERCE HOUSE IS AT THE BOTTOM ON THE LEFT

SL AN E CA SH ’

SANDY LANE

A51 TAMWORTH IC ST. N

LEICESTER ROW

REET S ST HOLA

RADFORD ROAD (B4098)

A45 BIRMINGHAM

FOLESHILL ROAD

A444 NUNEATON M6 (INT) 3 THE NORTH WEST

NORTHERN RELIEF ROAD (TO NUNEATON & M6)

J1

FIRE STATION

A4114 HOLYHEAD ROAD

J2

J9

J8 RUDGE

J3

A4600 SKY BLUE WAY

COVENTRY CITY CENTRE

J7

QUEENS

A46-M69 LEICESTER M6 (INT) 2

SWANSWELL

RINGWAY HILL CROSS

J6

RINGWAY ST. JOHNS RINGWAY ST. PATRICKS

AD E RO RAV LSG WA BINL EY R OAD

J4

GULSON ROAD A427 HUMBER ROAD

J5

A42 8

A427 LUTTERWORTH MARKET HARBOROUGH A428 RUGBY

A423 LONDON ROAD (A45) A429 KENILWORTH

TRAIN STATION

Training & Development

CWT Chamber Training Commerce House 123 St Nicholas Street Radford Coventry CV1 4FD Tel: (024) 7623 1122 Email: enquiries@cwtcov.co.uk www.cwtcov.co.uk

A46 WARWICK A444 STONELEIGH ROYAL LEAMINGTON SPA A423 BANBURY-SOUTHAM A45 NORTHAMPTON DAVENTRY M45-M1 THE SOUTH

Training & Development

CWT Chamber Training Brandon House 52 - 54 Holly Walk Leamington Spa CV32 4JE Tel: (01926) 889944 Email: enquiries@cwtcov.co.uk www.cwtcov.co.uk

Business Representation

Coventry & Warwickhire Chamber of Commerce Chamber House Innovation Village Cheetah Road Coventry CV1 2TL Tel: (024) 7665 4321 Email: info@cw-chamber.co.uk www.cwtcov.co.uk

CWT is a wholly owned subsidiary of Coventry & Warwickshire Chamber of Commerce.

Coventry & Warwickshire Chamber of Commerce is a member of the British Chambers of Commerce.

024 7623 1122

enquiries@cwtcov.co.uk

www.cwtcov.co.uk

49

Training & Development

CWT Chamber Training Commerce House 123 St Nicholas Street Coventry CV1 4FD Tel: (024) 7623 1122 Email: enquiries@cwtcov.co.uk www.cwtcov.co.uk

Training & Development

CWT Chamber Training Brandon House 52-55 Holly Walk Leamington Spa CV32 4JE Tel: (01926) 889944 Email: enquiries@cwtcov.co.uk www.cwtcov.co.uk

Business Representation

Coventry & Warwickshire Chamber of Commerce Chamber House Innovation Village Cheetah Road Coventry CV1 2TL Tel: (024) 7665 4321 Email: info@cw-chamber.co.uk www.cw-chamber.co.uk

www.cwtcov.co.uk CW T chamber training