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2010/11

Course Directory


Contents

1

INTRODUCTION

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BESPOKE TRAINING SERVICE

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CUSTOMER CARE & COMMUNICATION

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SALES & MARKETING

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DEVELOPING PEOPLE & IMPROVING PERFORMANCE

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MANAGEMENT DEVELOPMENT

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BUSINESS ESSENTIALS

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HEALTH & SAFETY

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INTERNATIONAL TRADE

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INFORMATION TECHNOLOGY

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ACCREDITED QUALIFICATIONS

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APPRENTICESHIPS

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TRAIN TO GAIN

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ADDITIONAL SERVICES

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RESERVATIONS & ENQUIRIES

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COURSE CALENDAR

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COURSE BOOKING FORM

Overview of our services

Courses customised to your needs, delivered at a location of your choice, providing a cost effective solution

Courses designed to ensure satisfied customers

Courses which add value to your bottom line

Courses which make the most of people

Courses which transform managers into leaders

Courses in employment law and quality to protect you and your business

Courses to ensure that you operate within the law and safeguard your people

Courses to expand your business into global markets

Courses to make the most of latest technology

Courses which meet national standards

Courses which address your skills gaps and enhance your productivity

Courses to boost your business through improved staff skills

Room hire and Chamber membership are additional services for you to access

Book early and save money

A comprehensive calendar of course dates throughout the year

A variety of ways to book, including on-line and by telephone


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Introduction

Being one of the largest providers of training and development in the region, we have established an enviable reputation for delivering high quality, motivational and inspirational training courses. Our approach involves listening to customers and focusing on real business gains. We aim to ensure that you are provided with the latest skills and techniques to develop your work force and your business. The courses within the 2010-2011 Directory have been designed to ensure organisations are equipped to meet the demands of the current challenging business environment. Our approach involves listening to our customers to gain market intelligence and working with industry professionals to ensure we are up-to-date with the latest trends and developments, including new legislation. Bespoke Training Solutions

Key Benefits  Tailored, flexible, practical solutions that make a difference  Professional, qualified trainers with a wealth of expertise and business acumen  Competitively priced, offering value for money with your budget in mind  Interactive workshop style delivery  Accredited, certificated qualifications  After-care service with online tutor support  Comprehensive course notes  Conveniently located

All courses from the brochure can be delivered to groups within your organization at a time and place to suit your business needs

Short Courses A variety of short courses are available to all. Typically one day in duration, sessions are interactive and include:       

Alternatively we can develop individually tailored programmes specific to the skills gaps of your workforce. Qualified advisers will support you in identifying requirements, planning content and evaluating success

Customer Care & Communication Sales & Marketing Management Development Developing People & Improving Performance Business Essentials – Legislation, Quality & Health and Safety International Trade Information Technology

Customer Support Accredited Courses We offer nationally accredited courses for those preferring to gain recognition against a national standard. Duration varies from one day upwards and courses include:        

Health & Safety First Aid European Computer Driving Licence (ECDL) National Vocational Qualifications (NVQ) Institute of Leadership and Management (ILM) Foundation Degree in Leadership & Management Foundation Degree in Early Childhood Studies PRINCE2ÂŽ (Project Management)

We continue to provide Director Development courses that will not only ensure that you are aware of your legal responsibilities but also provide you with the essential skills to develop your business in the direction you want. Funding is available for this programme, although limited to qualification criteria. In our directory you will find personal and team development opportunities to support the breadth of business operations. The course calendar is located at the back but if you don’t find what you are looking for please ask, as bespoke training solutions designed around your specific needs offer real value for money. For further details, contact our Business Development Team on 024 7623 1122 or email events@cwtcov.co.uk. Book 3 months in advance for a 10% discount

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To ensure that you make the right choice and use your budget effectively our Account Managers and Business Development Team are here to advise you. Also available are qualified Information, Advice and Guidance Officers who offer confidential advice on career and training development. Call 024 7623 1122 for a discussion to ensure that you make the right choice.

How to Book Book online at www.cwtcov.co.uk or telephone 024 7623 1122

www.cwtcov.co.uk

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Bespoke Training Solutions Bespoke training solutions offer organisations an effective approach to improving workforce skills where a number of individuals require development in the same topic area. CWT Chamber Training has extensive experience in customising training programmes, specifically designed for companies, delivered at a time and location of your choice. Prior to course delivery, one of our expert Trainers will discuss your individual requirements and tailor a programme to meet your needs. Undertaking in-house training is a highly cost effective method of making the most of your training budget and providing a unique course designed to meet the needs of your employees and your business. Key Benefits  Cost effective  Personalised design  Flexible delivery  Results orientated  Full after care service Tailored programmes that have been offered to our customers include:  Book Keeping for Business  Productive and Effective Meetings  Telephone and Communication Techniques  Stress Awareness  Microsoft Suite  Employment Law  Health & Safety in the Workplace  Appraisal and Performance  Business Planning and Leadership Companies who have benefited from this service include:  Coventry City Council – Regeneration Services  Peri Ltd  Inkfish Services Ltd  Tacit  Agriculture & Horticulture Development Board  Bruker UK Ltd  Warwickshire Association of Youth Clubs  British Deaf Association

“The feedback from our employees was excellent after CWT carried out an in-house seminar on manual handling which was CIEH accredited. They found the seminar to be fun, competitive, felt very involved in the activities and, most importantly, had a clear understanding of the principles and best practices by the end of the session.” Sue Lloyd, Company Secretary, Siegenia-Aubi Limited.

“We have received excellent feedback from our employees following several IT based bespoke courses arranged with CWT Chamber Training, as well as employees attending scheduled courses. They found the courses to be very informative and enabled them to improve their knowledge and skills to improve efficiency back in the workplace.” Debbie Murphy, HR Manager, Agriculture & Horticulture Development Board.

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Customer Care & Communication Customer Service Essentials Satisfied customers are paramount to business success. Understanding and meeting customer needs is an essential skill for staff across all customer facing roles. The impact of poor customer relations can be felt directly on the bottom line. To delight your customers, your staff needs to think like them, respond to their needs and deliver promises. This course will develop the essential people skills that are at the heart of quality customer care.

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1 Day

Chamber Member £195 Non Member £215

Key Content  Inspire excellent customer care in today's competitive market place  Developing effective customer communications  Understanding the role of ‘back-office’ and other support services in delivering good service  Creating and maintaining positive customer relationships  Handling complaints positively and gaining feedback to improve service delivery

Professional Telephone Techniques First impressions count and personnel who deal with internal and external queries are often the first point of telephone contact. This course is designed for people who are required to handle all situations using the telephone as part of their role in a professional and courteous manner. It will enable delegates to acquire the skills to break down communication barriers and respond to the needs of the caller.

1 Day Chamber Member £195 Non Member £215

Key Content  Recognising the impact of voice and tone  Using listening skills and questioning techniques  Effective handling of difficult callers  Increasing confidence to deal with calls competently  Delivering messages promptly and accurately

Effective Communication & Assertiveness Establishing your personal communication style and identifying how it impacts on others will have a positive effect on you and those around you. Delegates will learn the essential skill of communication and how to use their style to influence others, remain in control and develop self confidence when managing personal interaction.

1 Day Chamber Member £195 Non Member £215

Key Content  Understanding the types of communication including oral, written, visual, electronic along with the advantages and disadvantages of each  Overcoming barriers to effective communication  Recognising how to be assertive without demonstrating aggressive behaviour  Handling difficult people in a positive manner  Understanding the use of feedback to check effectiveness of communication

“CWT is now our sole training provider because of the trust and confidence that we have in them to provide the training results that we require to help meet our business needs” Jerry Leach, Managing Director, Sage Roofing Ltd.

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Sales & Marketing

024 7623 1122 www.cwtcov.co.uk www.cw-chamber.co.uk Access our online course directory and schedule at www.cwtcov.co.uk


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Sales & Marketing Successful Sales Techniques

1 Day

Successful Sales Techniques offers an opportunity to develop the fundamental skills needed to become a successful sales professional.You will acquire the confidence and skills required to present your products and services to existing and potential customers. This course will demonstrate the importance of attitude and motivation through developing professional communication and persuasion techniques.

Chamber Member £215 Non Member £240

Key Content

       

Reviewing the essential components of the sales process Planning and sales preparation Applying appropriate selling styles to match buying behaviour Making effective use of features and benefits Acting on buying signals and closing the sale Establishing a profitable relationship with customers Professional questioning techniques creating value in the minds of customers Successful negotiations

Telesales – Getting Results

1 Day

Selling over the telephone is a competitive field, so give your sales team an added advantage and maximise the success of those calls. This course will provide delegates with the confidence to stay motivated, handle objections and increase the quality of their sales presentations.

Chamber Member £215 Non Member £240

Key Content      

Planning calls and canvassing campaigns Opening sales calls Securing appointments with key decision makers Overcoming objections Dealing with rejection Maximising appointments

Marketing - The Essential Guide

1 Day

Successful marketing campaigns are the cornerstone for increased sales and business growth. This course will explore the fundamental tools and techniques required to gain a competitive advantage through understanding your market and effectively targeting customers.

Chamber Member £215 Non Member £240

Key Content    

Understanding marketing principles and practices Target marketing Selecting the most appropriate marketing methods Effective marketing plans: strategy to tactics

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Sales & Marketing Professional Negotiation Skills Agreements are reached through give and take with negotiations taking place across all walks of life, with clients, suppliers and colleagues. The success of which depends entirely on the effectiveness of the negotiation and communication process. Delegates will increase self-confidence in negotiating with others and develop an awareness of common pitfalls and ways to avoid them.

1 Day Chamber Member £215 Non Member £240

Key Content  Tactics for successful negotiations  Effective preparations  Understanding the needs and interests of all parties  Ensuring a win-win situation  Developing acceptable proposals and concluding business  The art of influence and persuasion

Key Account Management Develop your company’s most important asset – its customers. Key accounts should provide your business with the highest share of sales revenue. This course will enable you to develop strategies and planning processes to enhance profitable results from your prized customer relationships. You will gain the skills to secure long term business with key accounts, foster customer loyalty and harness relationships that bring customers back for more.

1 Day Chamber Member £215 Non Member £240

Key Content  Developing and managing relationships with customers  Determining what makes a key account  Implementing strategies for key account management  Planning key account management  Identifying what customers want from a professional Account Manager  Identifying your most profitable accounts

“I always thought that ‘marketing’ was actually common sense. For example, you need to know the benefits of your product or service, who your target audience is and then produce a nice looking brochure and send it to them. Attending the CWT course on marketing awareness, has helped me think ‘outside the box’ and has helped Image+ to market ourselves in innovative and even more targeted ways. This has meant that we can recommend some of these ideas to our own clients which in turn is helping them market themselves better.” Jo Day, Image+ Making the simple complicated is common; making the complicated simple, that’s being creative.

“As a high technology plastic moulder with global distributors and partnerships we need to meet customer needs and expectations in quality, delivery and service. To do this we need a well trained and creative workforce and capable service providers like CWT. We find their Key Account Management course to be clear and concise with great content and trainer input. Jamie Tisson” Commercial Manager, GLAZPART Group of Companies

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Developing People & Improving Performance Internal Quality Auditing ISO9001:2008

2 1 Day

Designed for staff of all levels who have the responsibility for completing internal audits in-line with a company’s quality system. Delegates will be taken through the principles and practice of quality system auditing, so that they can readily apply their skills to verifying the effectiveness of the quality system within their own company.

Chamber Member £215 Non Member £240

Key Content

    

Preparing for audit Conducting an audit Understanding reporting structures Recognising the skills required to be an effective auditor Understanding corrective action and continuous quality improvement

Professional Presentation Skills

1 Day

Making successful presentations is a challenge for many people. Delegates will be provided with the skills to make effective presentations to groups and individuals; develop the confidence to make presenting so much easier and successful. Presentations format, media and purpose vary - oral, multimedia, PowerPoint presentations, short impromptu presentations, long planned presentations - but every successful presentation uses the principles covered on this course. Link it up with a Powerpoint seminar to develop the complete skills set.

Chamber Member £215 Non Member £240

Key Content        

Understanding how to plan a presentation Preparation – creating and designing a presentation Using resources and setting up the environment Constructing delivery sequences Delivering a presentation Effective use of visual aids Engaging the audience and securing contributions Projecting a professional image

Take advantage of a 10% discount when you book on a ‘Microsoft Power Point’ course, to develop your presentation skills further, following attendance on this course. Training, Coaching & Mentoring

1 Day

As a key component of good team working, a manager’s ability to train and coach others is fundamental to business success. Understanding that different people learn in different ways is an important factor in getting the best out of them. This course is designed to enable line managers to develop strategies to effectively train and coach team members.

Chamber Member £215 Non Member £240

Key Content

    

Understanding the key principles of training Developing and applying strategies for coaching/mentoring Monitoring and evaluating development Overcoming barriers to learning Evaluating success



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Developing People & Improving Performance Train the Trainer (CIEH Level 3 Award in Training Skills & Practice)

3 Days

Designed for supervisors or managers who have responsibility for training and developing other people, or the occasional trainer, this course will show delegates how to deliver training with impact and style. Delegates will also develop the ability to adapt to suit an individual’s learning style and learn how to keep an audience interested.

Chamber Member £465 Non Member £535

Key Content

         

Applying the learning cycle for maximum effect Identifying different learning styles to design effective training plans Setting relevant aims and objectives Planning and designing effective training Motivating individuals in preparation for training Delivering training in appropriate styles and formats Using learning aids and materials Overcoming barriers to learning Providing positive feedback Evaluating success

Delegates may wish to extend the programme to achieve a Preparing to Teach in the Lifelong Learning Sector award (PTLLS)

Preparing to Teach in the Lifelong Learning Sector (PTLLS)

5 Days

This qualification has been developed for people who are entering or are already in teaching or training roles, and who need to achieve the minimum status in lifelong learning. By 2010 anyone teaching publicly funded courses will be required to be qualified. This qualification enables teachers to identify the knowledge and skills required to develop and deliver programmes, supply learning support and take responsibility in managing learning methods in post-16 education. There are no formal entry requirements, however assessment and recording results will be vital to ensure each person is demonstrating suitability for the programme.

Chamber Member £695 Non Member £785

The programme for the PTLLS Level 3 CIEH Award is designed to be delivered in 30 hours of teaching time, plus revision and practice sessions, with a further 30 hours for assimilation, consolidation and assignment planning, development and submission. Key Content

     

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Understanding responsibilities and limitations in relation to your own teaching role Understanding suitable teaching and learning methodology within a specialist area Establishing session planning skills, to enable planning, delivery, observation and evaluation of a micro-teaching session Understanding how to deliver wide-ranging sessions that empower and motivate learners Understanding the use of diverse assessment techniques Understanding and evaluate the need for accurate record keeping and procedures that can be implemented– including internal and external assessment detail

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Management Development

024 7623 1122 www.cwtcov.co.uk www.cw-chamber.co.uk Access our online course directory and schedule at www.cwtcov.co.uk


Management Development Employment Law for Business Employment Law is a critical part of every business and a topic that is constantly changed and updated with some having greater impact than others. Given the ever increasing complexity of employment legislation, it is essential that businesses are not only aware of the law but take active steps to apply it to avoid making expensive and potentially damaging mistakes. Employment Law for Business uses realistic and familiar scenarios where delegates will have the opportunity to discuss and interpret the latest employment law information using group and individual activities. This course offers a thorough overview of topical employment law issues as they affect the workplace and provides delegates with the confidence to take the law and use it to operate in-line with best practice.

1 Day Chamber Member £240 Non Member £280

Key Content  Understanding and complying with new employment law legislation  Using Contracts of Employment effectively  Understanding critical issues facing employers  Planning ahead for future legislation change  Protecting the business from potential claims Director’s Personal Legal Liability – the legal implications of Directorship It is becoming increasingly important for directors to be aware of the duties that they owe and the liabilities that they can face. Recent legislation, European directives and the draft Companies Bill show that governments are determined to make directors more accountable for the actions of their companies.

1 Day Chamber Member £240 Non Member £280

Key Content  Understanding the legal implications for Directors  Awareness of the duties and liabilities of a Director  Appreciating the powers and limitations of Directors  Understanding annual reports and accounting responsibilities Strategic Business Planning – a framework for success Embarking on a strategic planning process takes time and commitment on the part of board and staff. With the organisation’s future success as the group’s objective, having a road map to navigate the planning process helps lead to better understanding and co-operation. This two day programme takes delegates through the process to a strategic outcome.

2 Days Chamber Member £420 Non Member £485

Key Content  Exploring the business environment and analysing data  Determining the Business Strategy  Developing a Business Plan and the key elements  Applying business analysis techniques Inspirational Leadership – leading from the top Success in business is a result of effective leadership. Understanding the importance of creating a highly motivated work force with a clear vision, seizing opportunity and applying innovation is what makes a leader inspirational. The aims of the course are to enable delegates to understand the impact of leadership styles on individuals and teams. Effective leaders inspire by creating a feeling of energy and excitement, with a strong customer focused strategy and a commitment to achieving potential.

1 Day Chamber Member £240 Non Member £280

Key Content  Recognising the difference between leadership and management  Identifying alternative leadership styles and their effects on others  Understanding how to motivate and empower individuals  Presenting and communicating a clear vision to encourage a positive work ethic  Maximising productivity and results by developing mutual trust and respect

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Management Development Time Management Not enough hours in the week to get through the mounting work load? Take charge of your day, effectively prioritise tasks, plan time and establish realistic goals which reduce your stress and enhance your efficiency. Learn how to manage yourself and your use of time, developing techniques which solve time management problems and make each day productive and more rewarding.

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1 Day

Chamber Member £215 Non Member £240

Key Content  Adopting a strategy to plan your time effectively  Recognising the consequences of poor time management  Effective prioritising  Developing SMART objectives  Benefits and barriers to successful delegation  Agreeing realistic deadlines to maintain quality Finance for Non Financial Managers Finance is often regarded with an air of mystery, shrouded in a language of its own. It is however a vital part of business management in that to be able to make considered business decisions, financial information needs to be correctly interpreted. After attending this course, delegates will appreciate the elements of costs and how to maintain control of them, interpret financial statements and determine how an organisation is performing financially. No prior knowledge of accounts is required.

1 Day Chamber Member £215 Non Member £240

Key Content  Appreciating the elements of costs and the concept of break-even  Understanding forecasts, budgets, profit & loss accounts and balance sheets  Recognising the value of financial information  Understanding the law concerning preparing & distributing financial statements  Identifying relevant financial information to inform decision making Planning and Implementing Change Change is a fundamental feature of business today and an essential aspect of survival and growth. Planning for change involves reviewing processes, roles and organisational structure. New methods of work, approaches and practices need to be carefully considered to achieve the desired results and retain stability within the business. This course will enable anyone with management responsibilities to become more confident and understand key elements associated with change.

1 Day Chamber Member £215 Non Member £240

Key Content  Understanding types of organisational change  Planning change and considering the impact on processes and people  Identifying cultural issues which may impact upon change  Implementing, reviewing and evaluating change  Identifying the factors that aid or obstruct change  Recognising the importance of effective communication channels

“The training our team received was exactly what was needed. CWT was very helpful in enabling us to define exactly what we needed for our training and then designed the training day to meet our needs. As the training was so well tailored to our needs the results, in terms of our use of resources, were immediate.” John White, CEO, Global Care.

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Management Development Ten Tools for Supervisory Management This series of courses are designed to equip delegates with the essential skills to be an effective supervisor or team leader. New and existing personnel will benefit from the topics covered in order to develop skills and confidence in managing teams, people and processes. Whatever your industry, this toolkit will provide you with ideas and practical approaches to everyday situations in order to get the best out of people, achieving business goals. You can choose to undertake all ten half day courses or simply select the ones which best meet your needs. We have designed these half day courses so that the topic delivered in the morning is complementary to the topic delivered in the afternoon. Topics are: Mornings  Organising Yourself  Appraising People & Performance  Effective Communication  Planning the Team’s Work  Managing Difficult People

Afternoons  Effective Delegation  Developing the Team  Briefing the Team  Motivating the Team  Monitoring the Team’s Work

Organising Yourself

Half Day - AM

Key Content

Chamber Member £95

 Setting SMART objectives and determining priorities for your own actions  Planning and scheduling your own time and activities  Ensuring progress towards achieving team objectives are monitored

Non Member £120

Effective Delegation

Half Day - PM

Key Content

Chamber Member £95

 Understanding the principles of appropriate and effective delegation  Effective use of communication techniques  Recognising the importance of developing staff to take responsibility and achieve business objectives

Non Member £120

Appraising People & Performance

Half Day - AM

Key Content

Chamber Member £95

 Understanding the manager’s role in managing and monitoring performance to meet objectives  Planning and preparing effective assessments against agreed criteria  Selecting appropriate methods to improve performance where necessary

Non Member £120

Developing the Team

Half Day - PM

Key Content

Chamber Member £95

 Identifying development needs of groups and individuals  Assessing skills in relation to the job role  Identifying practical training opportunities

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Management Development Effective Communication

Half Day - AM

Key Content  Recognising and overcoming barriers to communication  Selecting and using the most effective means of communication  Understanding the concept of the communication cycle

Chamber Member £95 Non Member £120

Briefing the Team

Half Day - PM

Key Content  Selecting relevant information prior to the team’s briefing  Checking team members’ understanding  Conducting effective team briefings

Chamber Member £95 Non Member £120

Planning the Team’s Work

Half Day - AM

Key Content  Understanding the use of targets to meet both customer and organisational requirements  Recognising team members’ individual strengths  Communicating clear instructions to achieve performance

Chamber Member £95 Non Member £120

Motivating the Team

Half Day - PM

Key Content  Understanding what motivates others and how to influence them to achieve business objectives  Recognising and encouraging achievement  Providing feedback to optimise team performance Managing Difficult People

Chamber Member £95 Non Member £120

Half Day - AM

Key Content  Recognising the value of group cohesion  Understanding the causes of conflict within the team  Strategies for dealing with difficult people

Chamber Member £95 Non Member £120

Monitoring the Team’s Work

Half Day - PM

Key Content  Implementing systems to monitor progress and handle variances  Maintaining up to date information and report to senior management  Ensuring monitoring systems are understood by team members

Chamber Member £95 Non Member £120

Discounts available when booking the full package of 10 courses – see course schedule for information

“CWT Chamber Training are an outstanding local training provider. I find their courses cover a wide range of business needs and represent excellent value for money. Their trainers have an enviable depth of knowledge that can only help to underpin skills development and learning. They have a real understanding of how the “theory” can be applied to achieve the desired results. I have used their services for several years and am impressed by the impact their training has had on the business and would recommend them to other organisations.” Malcolm Tanner, Bordon Hill Nurseries Ltd.

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Management Development Accredited Management Qualifications PRINCE2® Delivered In conjunction with Raj Khanna associates PRINCE2® is the leading "best practice" project management methodology and is essential for anyone required to manage projects. It is a process-based approach, providing an easily tailored and scaleable project management methodology for all types of projects. PRINCE2® will ensure that your approach to project management is structured, logical and focused. This course is designed to provide an understanding of PRINCE2®, including how it can be applied to achieve business objectives and effective management of change, its focus on business justification, with an emphasis on manageable and controllable stages and a defined organisational structure. PRINCE2® has nine management processes, each providing a particular emphasis throughout the project.  Directing a Project (DP)  Managing Product Delivery (MP)  Starting up a Project (SU)  Managing Stage Boundaries (SB)  Planning (PL)  Closing a Project (CP)  Initiating a Project (IP)  Post Project Evaluation (PE)  Controlling a Stage (CS) Become an accredited PRINCE2® specialist through Foundation and Practitioner levels. To become qualified you must initially undertake the Foundation Examination and then the Practitioner Examination. Foundation This will enable delegates to work as a member of a project management team using They will understand the principles and terminology PRINCE2® methodology. of the method, including its purpose and role, the eight components, processes and sub-processes and techniques of project management. The course culminates in a multiple choice exam.

3 Days Chamber Member £740 Non Member £793

Practitioner Through the Practitioner level, delegates will gain the skills to apply PRINCE2® to the running and managing of projects. They will produce detailed explanations of all processes, components and techniques, along with worked examples of PRINCE2® applications, showing they understand the relationships between processes, components and techniques. The course culminates with a final examination.

2 Days Chamber Member £660 Non Member £710

Key Content  Understanding the need for project management and how PRINCE2® meets that requirement  Applying a structured approach to project management and managing projects more successfully using PRINCE2®  Preparing, organising, planning and controlling projects including preparing a project plan, project initiation document, managing product development, quality control and change control  Sit the Foundation and Practitioner examinations (which are included in the course) to receive the internationally recognised certification Pass rates at time of printing; Foundation 100% Practitioner 95%. PRINCE2® is a Trade Mark of Government Commerce. The PRINCE2® Cityscape logo ® is a Trade Mark of the Office of Government Commerce, and is Registered in the U.S. Patent and Trademark Office

“With the view in mind that 'a well trained workforce is a confident workforce; and a confident workforce is a flexible workforce; and a flexible workforce is a productive workforce;' we at Domestic & General consistently strive to instil a learning culture amongst our people. Our working relationship with CWT training is an integral part of this success and has been particularly important in the last 18 months as we have improved the skill set of many of our managers through their participation in the PRINCE2 Practitioner Qualification offered by CWT. Gaining a PRINCE2 qualification is no small task, but the outstanding service and support given by CWT to our delegates has made a significant contribution in enabling 100% of them to successfully gain their qualification.” Marilyn West, Learning & Development Consultant, Domestic & General Group Limited.

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Management Development Institute of Leadership & Management (ILM)

The Institute of Leadership & Management is a premier body with almost 100 years combined experience in the field of Leadership & Management in the UK and internationally. ILM recognises the professional development of managers from Team Leaders (level 2) to First Line Managers (level 3) through to Middle Managers (level 5) and Directors (levels 5 & 7). Well over half a million managers have improved their own performance and brought real benefits to their employers by taking part in courses such as these. Why not join them? ILM management qualifications are for those people who are likely to be either practicing or aspiring to be junior to senior managers. The topics studied relate to generic management competencies and are therefore suitable whatever organisation you work within. Qualifications are designed to improve your performance through their strong focus on your specific job role. These highly practical courses will equip you with skills needed to improve your management ability and generate significant benefits to your organisation in terms of cost savings and quality improvements in the workplace. CWT Chamber Training offers the award and certificate at levels 2, 3 and 5 with an additional diploma accreditation available at levels 3 and 5. The level studied is based upon an individual’s job role and previous knowledge. The duration depends upon the route taken, ranging from 4 weeks up to 12 months. There are mandatory learning hours at CWT Chamber Training, along with work based assignments which will be assessed to demonstrate your knowledge and understanding of the topics covered. Attendance is typically 1 day per week or half day and twilight.  Level 2 Award in Team Leading  Level 2 Certificate in Team Leading  Level 3 Award in First Line Management  Level 3 Certificate in First Line Management  Level 3 Diploma in First Line Management  Level 5 Award in Management  Level 5 Certificate in Management  Level 5 Diploma in Management

4 weeks 13 weeks 7 weeks 24 weeks 38 weeks 10 weeks 26 weeks 39 weeks

Members £400 Members £995 Members £555 Members £1210 Members £1840 Members £660 Members £1365 Members £1945

Non Members £460 Non Members £1100 Non-Members £620 Non-Members £1365 Non-Members £1945 Non-Members £735 Non-Members £1525 Non-Members £1995

Plus registrations fees and VAT

Registration Fees:Level 2 Award £69.00 Certificate £89.00 Level 3 Award £75.00 Certificate £105.00 Diploma £140 Level 5 Award £95.00 Certificate £130.00 Diploma £175

National Vocational Qualifications (NVQs) in Management  Team Leading National Vocational Qualification (NVQ) Level 2  Management National Vocational Qualification (NVQ) Level 3  Management National Vocational Qualification (NVQ) Level 4 National Vocational Qualifications (NVQs) are an integral part of modern career development – giving individuals recognition of their ability to perform the range of skills necessary to be effective in their job. Training is targeted on actual work – focusing resources on activities which bring benefit to individuals and companies alike. Management NVQs encompass:  People management   Project management   Leadership & motivation   Building working relationships 

Resource management Change management Finance Managing customers

There are 3 good reasons for gaining an NVQ:  To show that you have up to date skills that employers value  To assist your career development  As a lead to higher qualifications

NOTE: With the introduction of the new qualification credit framework (QCF), qualifications are subject to change.

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Management Development Management Assessment Tool Competent, highly skilled management is central to business success. Maximise training budgets and the management potential within your organisation by assessing existing abilities against high performing counterparts to discover individual strengths and the business skills that need developing. Pinpoint exact areas for personal development across 27 key generic competencies:             

Corporate strategy Effective leadership Managing in context Operations management Continuous improvement Managing change Customer focus Effective meetings Manage finance Win-Win negotiation Budgeting Improving financial performance Managing performance & projects

            

Managing oneself Personal development Getting the best out of others Working with others Recruiting & redeploying staff Recognising & valuing differences Developing individual potential Handling poor performance Developing teams Managing information & systems Effective communication Presenting to individuals & groups Problem solving & decision making

Features of Management Assessment Test  Easy access to on-line assessment of managerial knowledge and understanding  Completed in around 1 hour, with instant results making good use of time  Produces a personal report highlighting strengths, whilst identifying knowledge and understanding gaps  Supports benchmarking at a personal, team and organisational level Benefits  Quick, easy, flexible system which is time efficient  Accurately pin points an individual programme of personal development  Efficient use of training budgets through targeted development  Builds on existing skills and knowledge  Receive advice and guidance from a qualified, experienced trainer Feedback will be given on a 1:1 basis. Delegates receive individual profiles interpreting the scores on their competences, styles and values. A personalised development plan is established from the results and discussions take place with line managers on what future training opportunities may be appropriate. The assessment can stand alone, or be used to inform a broader package of training and development. A full range of management master classes are available to develop identified skills gaps. Individual benefits include personal growth, career development and enhanced managerial understanding. Alternatively delegates may choose a more structured route and attend ILM or a work based competency model by completing an NVQ. Business benefits include highly targeted training to help ensure that your spend is an investment and not a cost. Further information can be obtained from our Business Development Team by telephoning 024 7623 1122.

We at O.L.D. Engineering have participated in a variety of day management and team leading courses over the last three years, which was why I chose the ILM5 course which I found to be very informative for myself as MD it rounded my knowledge in all aspects of management and gave me the self confidence I need to carry out my new role in the company. Mary Topp, Managing Director, O.L.D. Engineering.

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Management Development Foundation Degree in Leadership & Management

Follow a work-based route to a Foundation Degree in Leadership & Management, offering employers a cost effective, flexible way of developing valuable skills, knowledge and understanding that will move the business forward and achieve results. This is a vocational Higher Education qualification which combines academic study with work-based learning and experience. Launched last year, CWT Chamber Training’s Foundation Degree in Leadership & Management complements our highly successful management development programme and enables Managers and Directors to gain a degree level qualification. Foundation Degrees are being studied by thousands of people on many different courses. Made in the workplace for the workplace, a Foundation Degree will benefit business, help to tackle higher level skills shortages and enable organisations to stay ahead of the competition. Foundation Degrees are a natural progression for people with work experience or vocational qualifications who would like to challenge themselves, broaden their horizons and progress into Higher Education. At level 5, a Foundation Degree is a qualification in its own right. Graduates can progress from a Foundation Degree to an Honours Degree or other professional qualifications. You will be required to attend CWT Chamber Training on a weekly basis, afternoon and twilight session as well as to produce work related assignments that will be assessed to demonstrate your knowledge and understanding of topics studied. Previous qualifications and experience will be taken into account on application. This Foundation Degree is validated by Staffordshire University in partnership with CWT Chamber Training and delivered at our Coventry training facility.

Year 1 Modules Studied (120 Credits)  Business Skills 1 (Personal Development Plan - PDP, Communication)  Business Skills 2 (PDP, Communication & Business Solving Problems)  Introduction to Accountancy  Marketing Principles  Business Environment 1(Internal & External Influences, Socio-economic concepts)  Business Environment 2 (Macroeconomy)  Managing People & Performance  Legal Environment of Business

Year 2 Modules Studied (120 Credits)  Operations Management  Critical Reasoning  Change Management  People Planning & Resources  Managing Organisations  Leadership at Work  Work Based Project

Funding may be available to assist with the cost of the Foundation Degree (subject to eligibility), please contact the Business Development Team on 024 7623 1122 for further information.

“Having studied The Foundation Degree in Leadership & Management over the past 18 months, I have significantly developed my Management & Leadership skills in my current work place. Covering areas such as, Project Management. Leadership & Marketing skills, I have been able to implement my additional knowledge into my working day, offering the opportunity to address issues in several different ways. Fully supported by all the staff at CWT Chamber, especially the tutors, I would fully recommend this demanding but very rewarding course.” Barry Vineall, Business Development Manager, AF Aerospace Ltd.

“The Foundation Degree course has developed my knowledge base in many, many areas, it has been both challenging and rewarding. The detailed modules and the experienced lecturers quickly move you from a basic theory stage through to the working application of the many tools and techniques available to today's managers. The key to the success of this course is the way in which it shows you how to put the theory in to practice in your working environment.” Gary Payne, Sales Manager, AF Aerospace Ltd.

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Management Development Foundation Degree in Early Childhood Studies This new and exciting programme is validated by Staffordshire University and delivered by CWT Chamber Training. Amalgamating work based learning with academic study, the Foundation Degree offers childcare settings the opportunity to enhance staff training and development, providing a firm basis for progression to further study such as the BA (Hons) and a route to Early Years Professional Status (EYPS). The programme will deliver flexible and high quality, teaching and learning experiences which will encourage delegates to relate theory to practice and prepare them for their role as senior practitioners and managers in early years care and education. Individuals will develop knowledge and an in depth understanding of current practice, legislation and initiatives in the early years sector including a commitment to promoting the holistic development of the child. The content and nature of the programme is to provide delegates with the opportunity to broaden knowledge and skills, both academically and in terms of personal and business development. Delegates will be required to complete work related assignments in all modules to provide them with the opportunity to link theoretical perspectives to their practice. It is a requirement therefore that delegates are employed in a setting (paid or unpaid) and have an approved Level 3 childcare qualification with at least 1 year of post-qualifying experience. The programme will be delivered over two years and six months. To achieve this qualification you will be required to attend CWT Chamber Training on a weekly basis either one day or an afternoon and twilight session.

Year 1 Modules Studied Study Skills Current Issues in Child Health Child Development and Young Children Learning Early Years Curriculum Planning, Play and Assessment for Quality Provision ICT to Support Children’s Learning

Year 2+ Modules Studied Safeguarding and Promoting Children’s Welfare Diversity and Inclusion Introduction to Managing People and Resources Making Sense of the World Communication, Language, Literacy and Numeracy

Funding may be available to assist with the cost of the Foundation Degree (subject to eligibility), please contact the Business Development Team on 024 7623 1122 for further information.

“After completing my first year studying for the Foundation Degree in Early Childhood Studies with CWT Chamber Training, I am left with a feeling of excitement and a huge sense of achievement. The tutors at CWT Chamber Training have delivered each module with great enthusiasm and knowledge, offering constant guidance and support throughout. CWT Chamber Training has exceeded all my expectations and I look forward to my next year working with them on my journey to reach my goal.” Gill Dickson, Pre-School Supervisor, Earlsdon Day Nurseries.

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Directors Development Funding

Increase your momentum....

... stay ahead of the competition

Up to ÂŁ1000* available ..... interested? With a difficult year ahead, businesses in the region are investing in the training and development of their senior management team to ensure their business is one step ahead of the competition CWT is working in conjunction with Business Link on the Director Development programme with has been designed with business in mind. The process includes a training needs analysis, personal development plan and up to ÂŁ1000* funding towards Leadership & Management training. We can help you identify the right training to meet your needs, ranging from leadership & management development to professional accredited qualifications.

This funding is limited so don't miss out

Act Today!! *subject to completion of a standard commitment form and eligibility check.

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Business Essentials

024 7623 1122 www.cwtcov.co.uk www.cw-chamber.co.uk Access our online course directory and schedule at www.cwtcov.co.uk


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Business Essentials Health & Safety

1 Day

Health and Safety in the Workplace (CIEH Accredited Level 2 Award) An appreciation of health and safety in the work place is a pre-requisite for all staff and it is incumbent on every employer to ensure that they are sufficiently trained in work place health and safety. This course will provide delegates with a good understanding of health & safety at work, their legal responsibilities and an awareness of many of the major hazards in the workplace. It offers an introduction to the basic issues surrounding occupational health and safety and is ideal for all personnel.

Chamber Member £175 Non Member £195

Key Content  Understanding health, safety and welfare at work in relation to legislation  Accident prevention  Awareness of the work place and work equipment used  Understanding risk assessment, manual handling and hazardous substances  Understanding ergonomics, work station design, working at height, transport, noise and vibration Risk Assessment – Principles and Practice (CIEH Accredited Level 2 Award) All companies must carry out and maintain regular risk assessments under health and safety law whether you are a big business, a small business or just a one-person operation. A properly conducted risk assessment helps minimise the possibility of your business harming those who work in, or visit it.

1 Day Chamber Member £175 Non Member £195

After completing an initial risk assessment, it's important to maintain regular checks to ensure your business complies with health and safety requirements. Conducting regular risk assessments will protect you from the risk of fines or being sued by an employee or member of the public. On returning to your workplace you will be required to perform an actual Risk Assessment to achieve the accredited qualification. Key Content  Understanding the principles of risk management and legal obligations  How to minimise risks  Understanding of rating risk likelihood and severity  Techniques for hazard identification  Application of different types of risk controls  How to apply control measures  Understand the importance of accurate record keeping Environmental Principles and Best Practice (CIEH Accredited Level 2 Award) NEW Environmental issues impact on every business, with an increasing awareness of environmental legislation and issues forcing organisations to focus on their own environmental operation. Many organisations have identified that dealing with environmental issues can benefit their business by reducing costs, reducing liabilities and creating access to new markets and investors. This qualification provides an awareness of key environmental concepts and an introduction to environmental management systems. It is ideally suited to people whose activities have an impact on the environment or who are introduced to environmental issues for the first time.

1 Day Chamber Member £175 Non Member £195

Key Content  Understanding key terms used in environmental management  Understanding primary and global environmental impacts of their organisation  Understanding basic principles, key concepts and importance of environmental law  Identifying links between roles and a range of environmental impacts  Appreciating business benefits of adopting an environmental management system  Understanding key issues related to energy use and carbon management waste, waste minimisation, water use, pollution and emergency planning

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Business Essentials Principles of Manual Handling (CIEH Accredited Level 2 Award) It makes good business sense to comply with the Manual Handling Operations Regulations 1992. Manual handling activities at work are a common cause of work place accidents and longer term disorders such as back pain and mobility problems. This course is strongly recommended for those who carry out manual handling activities as it introduces the hazards and risks associated with manual handling activities and provides an insight into risks, controls and what to expect from a manual handling assessment.

Half Day Chamber Member £90 Non Member £100

Key Content  Understanding what is meant by the term manual handling  Recognising how manual handling can cause injury  Understanding the principles of controlling manual handling risks  How to undertake manual handling assessments  Understanding and applying manual handling regulations IOSH Managing Safely Delivered in conjunction with DC Training IOSH Managing Safely is a nationally accredited course, designed for key personnel with responsibility for managing health and safety. It offers an in-depth insight into work place health and safety and includes employees’ duties under common law, enforcement procedures, RIDDOR, COSHH, manual handling, fire prevention and electrical safety. Delegates who successfully complete written and practical assessments will be certificated by IOSH (Institute of Occupational Safety and Health). Delegates on this course have consistently achieved success and currently there is a 100% pass rate.

5 Days Chamber Member £575 Non Member £635

Key Content  Understanding the principles and communication of health and safety management  Appreciating the duties under common law, including enforcement procedures  Understanding the roles and responsibilities of Management  Applying the principles of risk assessment  Understanding accident management systems – reporting, investigation, causation and prevention NEBOSH General Certificate in Health & Safety Delivered in conjunction with DC Training The NEBOSH General Certificate is a unique health and safety award, focusing on recognised health and safety standards and conventions in work place safety and hazard control. The course is aimed at personnel - for example managers, supervisors, non-safety specialists and worker representatives who have both general and specific health and safety responsibilities within their organisation. This highly regarded health and safety qualification is designed for people with overall responsibility for an organisation’s health and safety. Concluding with a final assessment, the course includes a detailed understanding of regulations, the role of enforcement authorities and the powers of courts and tribunals. Regulations relating to the workplace, including display screen equipment, flammable liquid and gases, noise, fire and electricity at work are covered. There is an excellent record of exam success with 100% of delegates passing first time (at time of printing).

13 Days Chamber Member £1300 Non Member £1400

Key Content  Understanding legal requirements and codes of practice  Knowledge of organisational policies  Understanding organisational arrangements for health and safety  How to promote a positive health and safety culture  How to undertake a Risk Assessment  Understanding manual and mechanical handling hazards and control  Identifying work equipment hazards and control  Recognising fire hazards and control  Recognising chemical and biological health hazards and control  Understanding physical and physiological hazards and control  How to investigate, record and report incidents

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Business Essentials Emergency First Aid in the Workplace (EFAW) HSE Approved (Formerly Appointed Persons First Aid - legislation updated October 2009) Every employer is recommended by the Health & Safety Executive (HSE) to have at least one Emergency First Aider in place to deal with accidents and emergency situations.Although not all organisations require a qualified First Aider they must still appoint a person to take charge of first aid provision.This course will provide the nominated First Aider with the knowledge and techniques to administer First Aid assistance. This course is also ideal for individuals, lone workers or employees of smaller low risk organisations and provides a good basic insight into First Aid procedures and techniques.

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1 Day

Chamber Member £105 Non Member £130

Key Content  How to control bleeding  Managing basic fractures, sprains and burns  Applying cardiopulmonary resuscitation  Applying the recovery position  Understanding how to communicate and delegate responsibility in an emergency  How to manage an unconscious casualty  Identifying the contents of a first aid box  Understanding the importance of record keeping First Aid at Work (Legislation updated October 2009) First Aid trained personnel in the workplace ensures that organisations comprehensively fulfill their responsibilities towards the safety of customers and staff. First Aiders can act to prevent situations becoming worse and can reduce potential liability claims. This statutory Health & Safety Executive course complies with current health & safety first aid regulations and successful delegates will be awarded a certificate confirming that they are a qualified First Aider and are licensed for 3 years.

3 Days Chamber Member £210 Non Member £235

Key Content  How to use first aid equipment, including the contents of a first aid box  Understanding the duties of employers and the legal framework  Recognising the importance of personal hygiene in first aid procedures  Acting safely, promptly and effectively with emergencies at work  Understanding cardiopulmonary resuscitation  Managing casualties who are unconscious  Dealing with shocks, burns and scalds  How to control bleeding  Maintaining simple records First Aid at Work – Re-qualification NEW This course is designed for people who have successfully completed the full First Aid at Work course and are at the end of their 3 year licence period. Attendees will be required to produce their current First Aid at Work certificate and must begin the re-qualification within 28 days of the existing certificate expiry date. The course includes all updates and provides practice in the basic life support skills.

2 Days Chamber Member £175 Non Member £195

Key Content  Have the ability to provide emergency aid at work as outlined by the HSE  Administering first aid to a patient including injuries to bones, muscles, joints and suspected spinal injuries  Dealing with burns, scolds, chest injuries and eye injuries  Identify and treat anaphylactic shock  Recognising and administer first aid for sudden poisoning  Recognising the presence of major illness and provide appropriate first aid including heart attack, stroke, epilepsy, asthma and diabetes

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International Trade

024 7623 1122 www.cwtcov.co.uk www.cw-chamber.co.uk Access our online course directory and schedule at www.cwtcov.co.uk


International Trade Developing overseas business is fast becoming an essential aspect of many companies. Serious consideration needs to be made on establishing a strategy that will enable the staff involved to develop the specialist knowledge to gain optimum results. Being one of only a very small number of providers of International Trade training, our comprehensive suite of courses will give you the confidence and expertise required when trading abroad. Our established and respected knowledge, within International Trading, has provided many businesses with a competitive advantage in what can be a complex and costly process.

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Funding may be available to assist with the cost of training (subject to eligibility), please contact the Business Development Team on 024 7623 1122 for further information. Introduction to International Trade NEW This course is aimed at companies or individuals working within administration roles who are new to exporting. Delegates will learn about the principles of exporting, common terminology, where to find essential information and support as well as the fundamentals of export documents and procedures, including invoices, transport, origin and preference, insurance and customs. The course will provide an excellent introduction to exporting with a view to preparing delegates for further training on more complex topics such as Letters of Credit.

1 Day Chamber Member £260 Non Member £295

Key Content  Understanding the purpose of Export Documents and the functions of all related documentation  Identifying sources of Information  Understanding Cargo Insurance  Overview of Incoterms 2000  Getting Paid for Exports Export Documentation – Getting it Right A course providing the expertise required to complete professional and successful export transactions. Delegates will be taken through all stages of export documentation and learn how to complete them, when to use them, what procedures have to be followed and, more importantly, why they are required.

1 Day Chamber Member £260 Non Member £295

Key Content  Understanding current documentary practices and procedures  Appreciating the hidden cost of documentary production  Ensuring compliance with current legal requirements relating to exports  Being aware of documentary factors that could affect payment  Establishing management responsibility and staff accountability Payment for Export - Including Letters of Credit This course is tailored to meet the needs of those working in export administration who need to understand the importance of payment methods and letters of credit in order to ensure that payments are received for goods exported world-wide. On completion, delegates will understand and appreciate the many pitfalls that can prevent payment or lead to delays when selling goods under Letters of Credit.

1 Day Chamber Member £260 Non Member £295

Key Content  Avoiding pitfalls which can prevent payment  Understanding the procedures, documentation and terminology associated with Letters of Credit  Benefiting from hints, tips and procedures to ensure you get it right  Gaining knowledge of alternative payment methods available when trading internationally  Minimising errors and process delays

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International Trade Finance for Risk Management and Importers NEW This practical course is ideal for purchasing, logistics and finance staff who are concerned with the risks associated with sourcing raw materials, components or finished goods from overseas suppliers. Facilitated by an experienced banking professional, the workshop will help you to identify and mitigate financial risks and costs through practical exercises and case studies. The programme includes a detailed look at a typical importer’s ‘Trade Cycle’, how to use Letters of Credit and Bills of Exchange as a means of financing purchases, and how to effectively manage the risk of sudden and potentially damaging Foreign Exchange rate fluctuations.

1 Day Chamber Member £260 Non Member £295

Key Content  Understanding key issues facing importers and suppliers,  Understanding trade transaction strategies – payment options, reducing bank transaction costs and managing Foreign Exchange Risk  Understanding the “Trade Cycle” and bridging the finance gap between purchase and final sale  Using Letters of Credit and Bills of Exchange to negotiate improved payment terms from suppliers  How to open a Letter of Credit  Overview of Incoterms 2000 Managing Customs Visits and Audits Exporters and importers and responsible for their own transactions and many fail to meet the legal and financial demands imposed by HMRC as they believe it to be the responsibility of the Freight Forwarder. This course is designed to provide those involved with sound, practical guidance to establish professional relationships with Customs and Excise to minimise repercussions that may occur from failing to meet the required standards.

Half Day Chamber Member £110 Non Member £120

Key Content  Understanding the legal requirements involved when dealing with HMRC  Appreciating the importance of keeping and maintaining accurate and complete records  Preparing for a HMRC audit  Understanding the implications and consequences of non-compliance  Understanding the roles and functions of HMRC These courses are complemented by the wide range of services available from the International Trade Team based at Coventry and Warwickshire Chambers of Commerce which are designed to assist local companies with the development of their business in overseas markets. Bespoke Training Solutions Handling Cultural issues in International Markets Exporters need to be able to adapt their marketing approach and the way they ‘do business’ to reflect the needs and cultural considerations of their potential customers and business partners. These bespoke workshops are designed to meet individual company requirements and are therefore adapted to cover the specific business cultures of selected target countries or regions. General overview workshops can also be delivered, focusing on dealing with cultural issues across a broader export strategy.

Variable Chamber Member £POA Non Member £POA

Key Content  Identifying different business practices and areas of opportunity and risk  Developing a market presence  Business and social issues  Language and communication  Visiting and travel considerations  Where to get further help Funding for these courses may be available (subject to eligibility), please contact the International Trade Team on 024 7665 4321 for further information.

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Information Technology for Business

024 7623 1122 www.cwtcov.co.uk www.cw-chamber.co.uk Access our online course directory and schedule at www.cwtcov.co.uk


Information Technology for Business Microsoft Word – Basic to Intermediate

1 Day

Whilst Microsoft Word provides the tool to create professional, quality documents, some businesses fail to maximise efficiency by not providing staff with the training required to utilise it effectively. This course will enable delegates who require a basic understanding of Microsoft Word to improve their knowledge and apply the techniques learnt within the work place.

Chamber Member £105 Non Member £130

Key Content

        

Gaining an understanding of Microsoft Word Effective use of tool bars Producing quality documentation Use of short cuts Time saving techniques File management and housekeeping Managing multiple documents Character formats Paragraph formats and page layout

Microsoft Word – Intermediate to Advanced

1 Day

Individuals who already have a sound working knowledge of Microsoft Word and would like to extend their knowledge to encompass more advanced features would benefit from attending this course. The impact of this training will enable delegates to return to the workplace with a more comprehensive understanding of how to exploit the capabilities of the package.

Chamber Member £105 Non Member £130

Key Content

    

Understanding more complex functions of Microsoft Word How to create macros to automate procedures Using the mail merge function to produce quality mailshots Increasing efficiency by understanding how to use more advanced tools Understanding how to present information in a clear format

Microsoft Excel – Basic to Intermediate

1 Day

Excel is a comprehensive tool to help businesses create, analyse and share information using spreadsheets. This course is designed for those who have a basic knowledge of Excel but wish to learn some of the more intermediate functions in order to make better use of spreadsheets.

Chamber Member £105 Non Member £130

Key Content

            

Understanding toolbar command functions Shortcut menus and keystrokes Editing spreadsheets Understand the different types of data used in spreadsheets Creating basic formulas File management and housekeeping for business efficiency Understanding and managing existing formulae Improve the presentation of spreadsheets through formatting techniques Creating charts and graphs Work with multiple worksheets An introduction to Excel functions Printing a workbook or selected sheets Learn techniques to enable practical use of Microsoft Excel back in the work place

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Information Technology for Business Microsoft Excel – Intermediate to Advanced

1 Day

By getting the most from your software, you can save time, improve business efficiency and produce professionally presented data. This course is designed to give users an understanding of some of the more advanced features and functions within Excel and the advantages of using a powerful electronic spreadsheet. Being entirely 'hands on’, delegates will practice using Excel to manage, automate and customise workbooks.

Chamber Member £105 Non Member £130

Key Content

       

Refresher to Excel Using multiple worksheets; linking data Create more advanced formulae Working with lists of data Working with more advanced functions Nesting and mixing functions Workbook and worksheet protection Automating procedures with basic macros

Microsoft PowerPoint

1 Day

PowerPoint provides an exciting enhancement to any presentation. Delegates will discover how to present a message with impact and interest, creating their own presentations, applying special effects and enhancing visual impression with clipart, graphs and charts.

Chamber Member £105 Non Member £130

Key Content

      

Creating presentations and slides Using master templates Formatting and editing slides and texts Entering, editing and formatting texts Slide design Presenting a presentation Printing a presentation

Take advantage of a 10% discount when you book on a ‘Professional Presentation Skills’ course, to develop your presentation skills further, following attendance on this course.

“CWT Chamber Training have provided me with the most comprehensive training I could have wanted, right from my first enquiry I have been dealt with very professionally and by people who have listened to my exact training needs which has resulted in me selecting the correct course for my ability. The tutor within the classroom was very clear and precise and spent time with all delegates individually to make sure we fully understood the tasks which had been set. The location, classrooms and technology were all of a very high standard and meant I could relax and concentrate fully on the days training programme. Overall I achieved exactly what I had hoped and will be coming back to further my knowledge on other courses at CWT in the very near future.” Sam Brown, Account Manager.

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Accredited Qualifications Apprenticeships Train to Gain

024 7623 1122 www.cwtcov.co.uk www.cw-chamber.co.uk Access our online course directory and schedule at www.cwtcov.co.uk


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Accredited Qualifications ECDL – European Computer Driving Licence

ECDL steers you into the technological future and enables users to take full advantage of IT applications. Built around seven modules, including word processing, spreadsheets, databases, presentations and network services, ECDL is designed to prove competence and define skills according to a pan-European standard. Also available are CLAIT, CLAIT Plus and National Vocational Qualifications in Information Technology (ITQ). For detailed course information please contact the Business Development Team on 024 7623 1122 or online www.events@cwtcov.co.uk. National Vocational Qualifications (NVQs) For those who prefer a different route to national certification, NVQs can make a major contribution to your business, by bringing out the best in your people in ways that have an immediate, positive impact. NVQs can release the potential of employees to ensure they make a real contribution to your business success. As they are delivered in the work place, it is at a time and pace to suit staff needs and those of the business. The benefits include:    

Skills analysis to identify those who would benefit most A flexible training and development package Delivered in the work place, so less time away from the job Increased staff motivation and confidence

Available from level 2 to level 4, NVQs provide an opportunity to benchmark your performance against national standards, whether you are a junior or more senior member of staff. By assessing someone’s competence (that is the skills, knowledge and understanding they have) in a work situation, individuals can see an immediate connection between their work role and their qualification which has clear business benefits. NVQs draw together the key functions of the job role including team work, communication, managing activities and customer interaction. Additional short courses are available to support the development of your knowledge as part of the NVQ. NOTE: with the introduction of the new qualification credit framework (QCF), qualifications are subject to change. CWT Chamber Training offers the following NVQs at a variety of levels:            

Management and Team Leading Assessor and Internal Verifier Awards Children’s Care, Learning and Development Health and Social Care Business Administration Hospitality and Catering Customer Service ICT Retail and Distribution Hairdressing Housekeeping Advice and Guidance

A thorough initial assessment will ensure that the right staff are matched to the right qualification. Thereafter, regular assessments will take place with an experienced, occupationally competent Assessor who will work with your staff to assess their competence. The duration depends on the NVQ followed.

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Apprenticeships Apprenticeships can make your organisation more effective, productive and competitive by directly addressing your skills gaps. They are designed to help your employees reach high levels of competence and performance. With over 180 different Apprenticeships available across 80 different industry sectors, there’s bound to be a place for an apprentice in your organisation. Apprenticeships are available to support staff of all ages and existing employees who work a minimum of 16 hours per week and do not hold a degree are also eligible in both the public and private sectors. CWT Chamber Training also offers a free recruitment service to assist you in recruiting junior members of staff. We will work with you to identify your needs, scope a job role and source suitable applicants for you to interview. By using this service you are committing to employing and supporting a young person to achieve an Apprenticeship. You will employ the Apprentice and apply your usual terms and conditions of employment. We will offer advice on an appropriate starting salary and your roles and responsibilities. Apprenticeships offer an easy and effective way to recruit motivated young people, interested in working in your business, a great way of succession planning. Listed below are examples of the areas where Apprenticeships are available but is by no means exhaustive:  Accountancy  Business Administration  Customer Service  Children’s Care, Learning and Development  Hairdressing  Management and Team Leading  Hospitality and Catering  Retail and Warehousing  Information Technology  Health and Social Care (Adult Care) CWT Chamber Training will provide:  High quality advice and information concerning the training of staff  Job matching service to link your vacancy with suitable young people  Cost effective recruitment  Guidance in development of a company specific learning and development plan  Financial support to meet agreed training costs  Development of a well trained, well-motivated workforce We will work with you to:  Identify suitable junior employees  Identify existing employees who may benefit from training  Plan and design training programmes to meet your needs and those of the individual  Provision off-the-job training to support the learning which is taking place in the workplace  Monitoring of progress and provision of help and support where necessary  Assessment of competence in the workplace  Provision of on-going support and training to you and your staff in all aspects of the above What an Apprenticeship involves:  Employment with training leading to nationally recognized qualifications  National Vocational Qualifications (NVQs) at level 2 or 3  Key skills, relevant to todays world of work – numeracy and communication  A Technical Certificate relating to a chosen occupational area  Additional opportunities of a technical, supervisory or professional nature To find out more about Apprenticeships contact the Recruitment Team on 024 7623 1122 alternatively request an Apprenticeship Brochure for full programme details

“Flutterbies Day Nursery are pleased to be able to say that we have a very good working relationship with CWT. They have helped us source some excellent Apprentices who have gone on to be very successful by achieving their qualifications and their goals. In my opinion, the best thing about apprenticeships is that by working in partnership with CWT we can help them to grow by teaching them to our own high standards which will help them to develop their childcare careers.” Karen McCaffrey, HR Manager, Flutterbies Day Nursery.

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Train to Gain

Every day, 1.3 million people go to work without the skills they need to do their jobs well. With help from Train to Gain you can invest in skills, giving your employees the ability, confidence and motivation to deliver real business results. Train to Gain is a joint investment - you and CWT Chamber Training working together to boost your business by improving the skills of your individual staff members. Use our expert, guidance service as a tool for long-term business Train to Gain can help your business:

 Get the essential skills to boost your business performance  Improve your business efficiency and increase profits  Help your staff grow in motivation and confidence Training need not be a challenge. Through Train to Gain, CWT Chamber Training will offer expert skills advice at no cost to your business. It’s never been easier to get your business up to speed. If your business is to be successful your employees need to have the right skills to do the best job. Train to Gain can provide you with support in identifying relevant training, developing a company specific work force development plan, as well as financial support for training eligible employees to NVQ level 2 or 3. Our experienced, qualified Advisers will work with you to carry out a detailed review and analyse the skills your workforce needs to deliver your business goals. We will recommend practical solutions and support you to implement your work force development plan.

CWT Chamber Training will help you:

 Identify the skills your business needs  Pinpoint the right training  Develop a comprehensive workforce training package  Source available funding for eligible employees  Provide professional advice to benefit the business and the individual  Deliver quality assured learning and development at a time and pace to suit the business

Within Train to Gain, CWT Chamber Training offers NVQs at levels 2 and 3 in:

 Business Administration  Customer Service  Childcare  Hairdressing  Health and Social Care  Hospitality & Catering  Information Technology  Management and Team Leading  Retailing, Warehousing and Distribution  Advice and Guidance  Housekeeping

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Additional Services

024 7623 1122 www.cwtcov.co.uk www.cw-chamber.co.uk Access our online course directory and schedule at www.cwtcov.co.uk


8

Additional Services

As a wholly owned subsidiary of Coventry and Warwickshire Chambers of Commerce, CWT Chamber Training is ideally placed to provide you with links to a range of support networks. Being the voice of business, the Chamber represents the views and priorities as reflected by member organisations across Coventry and Warwickshire. The Chamber is an important part of the local business scene, the strength of membership and range of services offered make it the most effective independent business support organisation in the region. Representing over 1000 businesses, the Chamber is able to act in the best interests of its members to give the strongest possible representation at local, national and European government levels; lobbying for a business-friendly environment and for a reduction in the volume and complexity of business legislation. The Chamber’s dedicated team of advisers provide strategic, long-term advice to businesses. The Chamber is a key source of information, whether that is dealing with employment legislation, finding out about new markets or researching the competition. The Chamber has a range of products and services designed to help reduce day to day running costs and provide solutions to business problems that may otherwise incur the cost of seeking professional advice or assistance. Whilst you do not have to be a member of the Chamber to use the services of CWT Chamber Training, you may wish to talk to one of our staff about the benefits membership can bring you. Chamber Membership Access to discounted high quality courses are just one of the benefits of being a Chamber member. The Chamber is the voice of local business and serves to support members to achieve success. There are a wide range of benefits membership can bring. These include:  Business Information – Keeping You Informed  Representation and Lobbying – Making Your View Count  Networking – Win More Business  Business Support – Developing Your Business  Money Savings – Discounts  Chamber HR – Employment Law Issues

To find our more about Chamber Membership contact the Business Development Team on 024 7623 1122. Room Hire CWT Chamber Training has a range of rooms available for hire, including high specification IT suites, with the latest hardware and software and large flat screens. Facilities include fully air conditioned rooms, well equipped with a wide range of training aids, including projectors, flip charts, screens and audio-visual technology. Located near the centre of Coventry, CWT Chamber Training is easily accessible with free parking on site. Commerce House can accommodate a variety of party sizes from small groups to 50 delegates. Syndicate rooms are available on an individual hire basis or in conjunction with large delivery suites. Refreshments and catering are available where required. Reservations & Enquiries Our staff will be happy to answer any queries you may have regarding availability of places or further information on our courses. Contact them on 024 7623 1122. Course information and dates can also be found on-line at www.cwtcov.co.uk.

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Reservations and Enquiries Booking and Payments Book and pay on-line at www.cwtcov.co.uk. Alternatively, complete the booking form contained within this brochure which can be faxed or posted to us. You can also book your place over the telephone on 024 7623 1122. Please ask for a member of our Business Development Team. Confirmation will be issued on receipt of your booking. Our accounts department will issue an invoice under separate cover for the costs applicable. There is no need to include payment with your booking. Early booking discounts are available of up to 10% for places booked three months in advance (excluding Foundation Degrees). Interest free credit may be available subject to approval for courses over ÂŁ500. Subject to status.

Cancellations We regret that refunds will only be issued on receipt of written notification fourteen days prior to course commencement.

Equal Opportunities We are committed to equality of access for all clients and staff and do not discriminate on the basis of race, gender, disability or sexual orientation.

Funding Funding is available on occasion towards the cost of certain courses, check with our team as to whether support is available for your business.

Contact Details

Telephone Booking

024 7623 1122

Fax Bookings

024 7623 7200

Bespoke Training

024 7623 1122

E-mail

events@cwtcov.co.uk

On-line bookings

www.cwtcov.co.uk

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Course Booking Form When completed this form should be returned by post or fax to: CWT Chamber Training, Commerce House, 123 St Nicholas Street, Coventry, CV1 4FD Fax 024 7623 7200 or book on-line at www.cwtcov.co.uk Course Title: Date(s):

Ref Code (if applicable):

Name of Delegate(s): Delegate email address: Please state any special requirements (dietary – vegetarian, vegan etc; access needs; special equipment:

Where did you hear about this course? Eshot J

Mailer J

Sales Call J

Account Manager

J Other

J Details:

Course Title: Date(s):

Ref Code (if applicable):

Name of Delegate(s): Delegate email address: Please state any special requirements (dietary – vegetarian, vegan etc; access needs; special equipment:

Company Details Company Name: Address: Post Code: Contact Name:

Position:

Email Contact Address: Telephone No:

Fax No:

Number of Employees:

Are You A Chamber Member?

Yes J

No J

Please quote purchase order number (if applicable): Please send invoice to (if different from above): Signature:

Date:

Terms & Conditions of Bookings: Our Accounts Department will issue under separate cover, so don’t worry about sending payment now. In the event of cancellation refunds will only be given if confirmed in writing 14 days prior to the date of the course. On receipt you will be allocated a cancellation code.

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Course Schedule 2010/11

Chamber Member Price + VAT

Customer Care & Communication Customer Service Essentials £195 £195 Professional Telephone Techniques Effective Communication & Assertiveness £195 Sales & Marketing Successful Sales Techniques £215 £215 Telesales - Getting Results Marketing - The Essential Guide £215 Professional Negotiation Skills £215 Key Account Management £215 Developing People & Improving Performance Internal Quality Auditing ISO9001:2008 £215 Professional Presentation Skills £215 Training Coaching & Mentoring £215 Train the Trainer CIEH Level 3 Award in Training Skills & Practice £465 Preparing to Teach in the Lifelong Learning Sector (PTLLS) £695 Management Development Employment Law for Business £240 Directors Personal Legal Liability £240 Strategic Business Planning £420 Inspirational Leadership £240 Time Management £215 Finance for Non Financial Managers £215 Planning and Implementing Change £215 10 Tools for Supervisory Management Organising Yourself £95 Effective Delegation £95 Appraising People & Performance £95 Developing the Team £95 Effective Communication £95 Briefing the Team £95 Planning the Teams' Work £95 Motivating the Team £95 Managing Difficult People £95 Monitoring the Team's Work £95 10 Tools Full Programme £800 Management Accredited Qualifications Prince2® - Foundation (Project Management) £740 Prince2® - Practitioner (Project Management) £660 Institute of Leadership & Management (ILM) Level 3 £555 - £1840 Institute of Leadership & Management (ILM) Level 5 £660 - £1945 Foundation Degree in Leadership & Management £2,880 Foundation Degree in Early Childhood Studies £2,880 Business Essentials Health and Safety Health & Safety in the Workplace Level 2 Award (CIEH Accredited) £175 Risk Assessment - Principles & Practice Level 2 Award (CIEH Accredited) £175 Environmental Principles & Best Practice Level 2 Award (CIEH Accredited) NEW £175 Principles of Manual Handling Level 2 Award (CIEH Accredited) £90 IOSH Managing Safely £575 NEBOSH General Certificate in Health & Safety £1,300 Emergency First Aid at Work (HSE Approved) £105 First Aid at Work (Accreditation for First Aiders) £210 First Aid at Work - Re-qualification NEW £175 International Trade Introduction to International Trade NEW £260 Export Documentation - Getting it Right £260 Payments for Exports including Letters of Credit £260 Finance & Risk Management for Importers NEW £260 Managing Customs Visits and Audits £110 Handling Cultural Issues in International Markets £POA IT for Business Efficiency Microsoft Word - Basic to Intermediate £105 Microsoft Word - Intermediate to Advanced £105 Microsoft Excel - Basic to Intermediate £105 Microsoft Excel - Intermediate to Advanced £105 Microsoft PowerPoint £105 ECDL (European Computer Driving Licence) £185 - £405

Non-Member Price + VAT

Duration

£215 £215 £215

Full Day Full Day Full Day

£240 £240 £240 £240 £240

Full Day Full Day Full Day Full Day Full Day

£240 £240 £240 £535 £785

Full Day Full Day Full Day 3 Full Days 5 Full Days

£280 £280 £485 £280 £240 £240 £240

Full Day Full Day 2 Full Days Full Day Full Day Full Day Full Day

£120 £120 £120 £120 £120 £120 £120 £120 £120 £120 £995

Half Day-am Half Day-pm Half Day-am Half Day-pm Half Day-am Half Day-pm Half Day-am Half Day-pm Half Day-am Half day-pm Half Days x 10

£793 £710 £620 - £1945 £735 - £1995 £2,880 £2,880

3 Full Days 2 Full Days Variable Variable 2 Years 2 Years 6 Months

£195 £195 £195 £100 £635 £1,400 £130 £235 £195

Full Day Full Day Full Day Half Day-am 5 Full Days 13 Full Days Full Day 3 Full Days 2 Full Days

£295 £295 £295 £295 £120 £POA

Full Day Full Day Full Day Full Day Half Day Variable

£130 £130 £130 £130 £130 £205 - £475

Full Day Full Day Full Day Full Day Full Day Variable


Sept

Oct

Nov

Dec

26

Jan

Feb

Mar

17

May

Jun

18

23

20

14 7

5 6

23

15

23 8

18 13

17

12

7

13

20

23 1, 8 15, 22

10

14

12 9, 16,23 6,13

1 2

1 23 3,10

7

21 9,16 15

7 8

6,13 28

7

29

11 2

21 21 28 28

8 8 15 15 22 22

5 5 12 12 19 19

3 15 1

1

14 14 21 21 28 28 1 1 8 8

5 5 12 12

13,14,15 28,29

11,12,13 19,20

9

6 7

19 10

2 16

2 2 30

Aug

5

26

25

Jul

4 21 11

24 8

7

15

Apr

1,8,15,22,29 7,14,21,28 4,11,18,25 2,9,10,13 9

25 29

6,13,20,27 7,14,21,28 5,12,19,26 29,10,13

2

10,17,24 22,23

19 4

6,13,20 24,25

11

26

14

28 25

18 13

23 11

14

14

7 11

14 15

9 15

6 10

4


Index

Page

Bespoke Training Service Customer care and communication

Customer Service Essentials Professional Telephone Techniques Effective Communication & Assertiveness Successful Sales Techniques Telesales - Getting Results Marketing - The Essential Guide Professional Negotiation Skills Key Account Management Internal Quality Auditing Professional Presentation Skills Training, Coaching & Mentoring Train the Trainer Preparing to Teach in the Lifelong Learning Sector Employment Law for Business Director’s Personal Legal Liability Strategic Business Planning Inspirational Leadership Time Management Finance for Non Financial Managers Planning and Implementing Change Ten Tools for Supervisory Management Organising Yourself Effective Delegation Appraising People & Performance Developing the Team Effective Communication Briefing the Team Planning the Team’s Work Motivating the Team Managing Difficult People Monitoring the Team’s Work PRINCE2® Institute of Leadership & Management (ILM) National Vocational Qualifications Management Assesment Tool Foundation Degree in Leadership and Management Foundation Degree in Early Childhood Studies

Sales & Marketing

Developing People & Improving Performance

Management Development

Accredited Management Qualifications

Directors Development Funding Business Essentials

Health & Safety in the Workplace Risk Assesment Environmental Principles and Best Practice Principles of Manual Handling IOSH Managing Safely NEBOSH General Certificate in Health & Safety Emergency First Aid in the Workplace First Aid at Work First Aid at Work - Re-Qualification Introduction to International Trade Export Documentation Payment for Export Finance for Risk Management and Importers Managing Customs Visits and Audits Handling Cultural issues in International Markets Microsoft Word - Basic to Intermediate Microsoft Word - Intermediate to advanced Microsoft Excel - Basic to Intermediate Microsoft Excel - Intermediate to advanced Microsoft PowerPoint ECDL National Vocational Qualifications

International Trade

Information Technology for Business

Accredited Qualifications Apprenticeships Train to Gain Additional Services Reservations and Enquiries Course Booking Form Course Calendar How to Find Us

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2 3 3 3 5 5 5 6 6 7 7 7 8 8 10 10 10 10 11 11 11 12 12 12 12 12 13 13 13 13 13 13 14 15 15 16 17 18 19 21 21 21 22 22 22 23 23 23 25 25 25 26 26 26 28 28 28 29 29 31 31 32 33 35 36 37 38 41

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8

How to find us CWT Chamber Training Coventry

CWT Chamber Training Leamington Spa

From city centre take Exit 9 off the ring road.

From the A46 follow the signs for Leamington Town

Take B4098 signposted Radford.

After 300 mtrs, turn right at first set of traffic lights.

Road bends sharp left.

As road bends sharp right (hotel on right) go straight

on Commerce House is at the bottom on the left.

How to find us

Centre. Holly Walk can be found at the bottom of the Parade on the left. Please note: CWT is based in the rear section of the Jobcentre Plus building. It is best

approached from William Street and entering CWT from under the ‘arch’. Alternatively from Holly Walk, if

you stand in front of the Jobcentre Plus , there is an

City Centre Showing Ring Road

alley way to the right of the building which you walk

FROM CITY CENTRE TAKE EXIT 9 OFF RING ROAD TAKE B4098 SIGNPOSTED RADFORD AFTER 300MTRS, TURN RIGHT AT FIRST SET OF TRAFFIC LIGHTS

N

down.

ROAD BENDS SHARP LEFT HOTEL ON YOUR RIGHT, PROGRESS STRAIGHT OVER AT RIGHT HAND BEND ONTO ST NICHOLAS STREET

WIDDRINGTON ROAD LAN E CA SH’ S

SANDY LANE

HOLA

LEICESTER ROW

BINL EY R OAD A42 8

J4

GULSON ROAD A427

Regent Street

A427 LUTTERWORTH MARKET HARBOROUGH A428 RUGBY

m Ha

on ilt

TRAIN STATION

e

ld fie

Str

t ee

t ee Str

se Ro

ld

A46 WARWICK A444 STONELEIGH ROYAL LEAMINGTON SPA A423 BANBURY-SOUTHAM A45 NORTHAMPTON DAVENTRY M45-M1 THE SOUTH

de n Para

et m Stre Willa

s Ro

o wb Ne

Commerce House 123 St Nicholas Street Radford Coventry CV1 4FD

c rra Te

t ee Str

A423 LONDON ROAD (A45) A429 KENILWORTH

Walk

Brando

Street Wood

J5

t

Holly

old wb Ne

HUMBER ROAD

tree

Street Wood

RINGWAY ST. PATRICKS

AD E RO

ss S Cro

Street

J6

RINGWAY ST. JOHNS

RAV LSG WA

h Kenilwort

COVENTRY CITY CENTRE

J7

QUEENS

J3

A4600 SKY BLUE WAY

Park Street

RUDGE

A46-M69 LEICESTER M6 (INT) 2

SWANSWELL

ge nt G ro ve

J2

J9 RINGWAY HILL CROSS

eet don Str Claren

REET S ST

NORTHERN RELIEF ROAD (TO NUNEATON & M6)

J1

FIRE STATION

J8

Connexions

Re

IC ST. N

RADFORD ROAD (B4098)

A4114 HOLYHEAD ROAD

Jobcentre Plus

FOLESHILL ROAD

A444 NUNEATON M6 (INT) 3 THE NORTH WEST

A51 TAMWORTH

A45 BIRMINGHAM

CWT - Chamber Training

CWT COMMERCE HOUSE IS AT THE BOTTOM ON THE LEFT

w Ne

ef

ield

ld bo

t ee Str

t ee Str

Tel 024 7623 1122 Fax 024 7623 7200 Website www.cwtcov.co.uk

Training & Development CWT Chamber Training Commerce House 123 St Nicholas Street Radford Coventry CV1 4FD Tel: (024) 7623 1122 Fax: (024) 7623 7200 www.cwtcov.co.uk 024 7623 1122

Training & Development CWT Chamber Training Brandon House 52 – 54 Holly Walk Leamington Spa CV32 4JE Tel: (01926) 889944 www.cwtcov.co.uk

 events@cwtcov.co.uk

Business Representation The Chamber Oak Tree Court Binley Business Park Harry Weston Road, Binley Coventry CV2 2UN Tel: (024) 7665 4321 Fax: (024) 7645 0242 www.cw-chamber.co.uk

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Training & Development CWT Chamber Training Commerce House 123 St Nicholas Street Radford Coventry CV1 4FD Tel: (024) 7623 1122 Fax: (024) 7623 7200 www.cwtcov.co.uk

Training & Development CWT Chamber Training Brandon House 52 – 54 Holly Walk Leamington Spa CV32 4JE Tel: (01926) 889944 www.cwtcov.co.uk

Business Representation The Chamber Oak Tree Court Binley Business Park Harry Weston Road, Binley Coventry CV2 2UN Tel: (024) 7665 4321 Fax: (024) 7645 0242 www.cw-chamber.co.uk CWT is a wholly owned subsidiary of Coventry & Warwickshire Chambers of Commerce. Coventry & Warwickshire Chambers of Commerce is a member of the British Chambers of Commerce.


CWT 2010/11 Course Directory