CONNECTED magazine July 2013

JULY 2013

DRIVING BUSINESS CONFIDENCE

Strong foundations HUNTINGDON FOCUS: ENCOCAM CELEBRATES 25 YEARS’ SUCCESS

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PAGES OF YOUR BUSINESS NEWS AND STORIES

PLUS

HOTSEAT: RICHARD GARWELL ON HELPING SMES TO GROW PARKING CHARGES IN CAMBRIDGE EXPLORED

ASK THE EXPERT

INTERVIEW QUESTIONS THAT REVEAL TRUE TRAITS

| CONNECTED OFFICIALOCTOBER MONTHLY 1THE 2012

MAGAZINE

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Alconbury Weald Enterprise Campus offers 150 hectares of business space set within a high quality, low carbon development of homes, greenspace and community facilities.

From winter 2013 the Incubator will offer flexible space for start up and small businesses from 250 sq ft to 250000 sq ft.

To see how you can join our community, call 01480 413141 or email abrading@savills.com

alconbury-weald.co.uk

CONTENTS |

Inside this issue

5

Chief Executive’s Comment

6-7

Huntingdon Chamber News

8 Fenland Chamber News 9 Ely Chamber News

11-13

6

11

Peterborough Chamber News

15-18 Cambridge & South Cambs Chamber News

15

16

23

20

Cambridgeshire Chamber News

21

In the Hotseat: Richard Garwell from MAS

22-23

Out & About

Ask the Expert: Interview Questions

25

26-27

Events

28

Policy Update

29

Chamber Updates

30

Charity of the Year

32

Update from the LEP

34-35

Parking Fees

36-37

New Members

39-41

Sector Updates

30

CONNECTED JULY 2013 | 3

| EDITOR’S COMMENT

Contributing this month...

Welcome It’s not too late to enter your company into the 2013 Chamber Awards.

Gill Prangnell Cambridgeshire Chambers of Commerce

The deadline for entries is Friday 28 June and with eight categories to choose from there is something for everyone. Visit www.chamberawards.co.uk to find out more and to make your entry.

Our ‘Out & About’ spread this month is a colourful affair with a number of events having taken place, including the launch of Bridge the Gap, a Treasure Hunt, Wacky Races and the Chambers’ Golf Day. If you have events taking place, why not send your photos to feature in next month’s edition. Email them directly to me at s.parr@cambscci.co.uk The Chamber has a number of social events coming up during July and August and we very much hope you will be able to join us. All these events are listed on the events pages and on our website.

Policy Adviser at the Chamber helping to represent members views locally and nationally.

Ian MacKellar MacKellar Consulting A freelance journalist with a background as business editor for a local newspaper.

Oliver Halls Method Creative Recent English graduate and journalist working for a local creative agency.

Sadie Parr Editor, CONNECTED

Do you follow us on Twitter?

We regularly tweet Chamber news; follow us at @CambsChamber to be kept up to date with all the latest news.

DRIVING BUSINESS CONFIDENCE Chief Executive John Bridge OBE | Editor Sadie Parr | Creative Director Jillian Boys Publisher methodcreative.co.uk | Ebenezer House, Rooks Street, Cottenham, Cambridge CB24 8QZ | 01954 253060 | Print cambridgeprinters.co.uk Disclaimer Views expressed in CONNECTED are not necessarily those of Cambridgeshire Chambers of Commerce.

Acceptance of advertisements does not imply official endorsement of the products or services concerned. Whilst every care has been taken to ensure the accuracy of editorial content, no responsibility can be taken for any errors and/or omissions. The editor reserves the right to make amendments without notification.

Membership Development Officer Peter Watts 07545 697799 or Bren Coleman on 01223 209811 Cambridge Enterprise House, The Vision Park, Histon, Cambridge CB24 9ZR. Tel 01223 237414 Peterborough 6 The Forum, Minerva Business Park, Lynch Wood, Peterborough PE2 6FT. Tel 01733 370809 Email enquiries@cambscci.co.uk | www.cambridgeshirechamber.co.uk

@CambsChamber Cambridgeshire Chambers of Commerce Cambridgeshire Chambers of Commerce

4 | CONNECTED JULY 2013

Our editorial panel: We would also like to thank the other members of the Chamber Communications Sector group who will be responsible for shaping the key topics every month and researching these features to better serve the Chamber members in the pages of CONNECTED.

Advertise in CONNECTED and reach more than 4000 potential customers every month!

Contact Lorna Hopkins on 01954 253060 or email connected@methodcreative.co.uk

Prices start from as little as £75

CHIEF EXECUTIVE’S COMMENT |

Perkins

Great Eastern Run PETERBOROUGH’S Perkins Great Eastern Run attracts athletes from across the world, with last year’s event welcoming over 4,400 competitors from as far afield as the USA, Hong Kong and Kenya. It puts the city firmly in the spotlight and gives us all an opportunity to collectively showcase everything Peterborough has to offer.

The annual half marathon returns later this year on Sunday 13 October. It’s not only a chance for individuals to raise money for their charity of choice, it’s also a great motivation for businesses to promote teamwork and community involvement within their own organisations by encouraging employees to enter as a company team.

Challenges like this, set outside the usual scope of the business, encourage employees to enhance their communication skills because they often entail solving problems for which they don’t already have an answer. They also have to think creatively, and assess each other’s strengths in a whole new light. The skills they learn will then be easily employable upon returning to the workplace.

Here at the Chamber we are so keen for our members to get behind this great community event that we are offering an

award for the best company team. Entrants won’t be judged just on finishing times, but on how the company works as a team to raise money for charity and how it inspires others to do the same. The benefits? Well that will be down to you, but at the very least, there will be a little more in the coffers of the charity you choose to support.

If you would like to take part in the Perkins Great East Run and take the Chamber Challenge, you can sign up now online at www.perkinsgreateastrun.co.uk

John Bridge OBE Chief Executive, Cambridgeshire Chambers of Commerce

This event gives an opportunity to showcase everything Peterborough has to offer

CONNECTED JULY 2013 | 5

| HUNTINGDONSHIRE CHAMBER NEWS

Huntingdonshire Chamber NEWS

Huntingdonshire Chamber of Commerce

A round-up of news and events from Huntingdonshire

25 years of global success

Employees and clients celebrate 25 years in business

ENCOCAM is a UK-based group of businesses dedicated to innovation in the manufacturing and engineering sectors. They have 10 divisions which export 80 per cent of their combined products to 25 countries.

Originally founded in 1988 to fulfil orders for composite panels, Encocam has diversified into a wide range of industries. With offices in several countries, it continues to grow increasing its export products and offering a truly stimulating work environment for more than 140 employees.

We owe our success to innovation, flexibility and a can-do attitude Dr Mike Ashmead, Managing Director and founder of Encocam, commented on their landmark anniversary: “To have achieved a quarter-century of successful business is a brilliant accomplishment. We owe our success to innovation, flexibility and a can-do attitude

and believe that learning and continuous development is incredibly important.

“Over the last two and a half decades we have risen to a huge number of challenges and have always aimed to meet our customers’ wants and needs. I am extremely pleased to be able to celebrate 25 years of success.”

To celebrate this landmark, the company held a weekend of education, networking and fun for employees and clients to recognise those instrumental in the company’s success and to celebrate the company’s longevity and commitment to innovation. n

THE DIVISIONS • Encocam is the parent company.

•M ykon manufactures bespoke panels for use in the interior design and architectural markets.

• S tonehill Engineering is a UK-based business with more than 38 years’ experience in manufacturing and engineering.

• E uro Road Safety is best knows as the creator of Biker-Mate – the innovative crash cushion for motorcyclists.

•B espoke Composite Panels manufactures aluminium composite panels.

• C OREX-Honeycomb manufactures a range of aluminium 6 | CONNECTED JULY 2013

honeycomb for industries including aerospace, rail and marine.

• C ellbond specialises in the design, development and manufacture of technology-based composite structures for impact absorption.

• Z ingBikes imports and distributes high quality, reliable and economical motorcycles and scooters.

•H erald Motor Company has been established to design, develop and supply affordable motorbikes and scooters with no compromise on performance or quality.

•R ace Tek has over 25 years of engineering and road safety expertise to improve your bikes performance and style.

HUNTINGDONSHIRE CHAMBER NEWS |

Do you have some exciting news to shout about that you would like featured in these pages? Get in touch. tel: 01223 209805 email: s.parr@cambscci.co.uk

Park View goes back to the future

Children from Huntingdon Primary School with Dr Chan Abraham, Luminus Group Chief Executive, and local dignitaries

22 MAY 2013 marked the memorable time capsule burial at Luminus’ newest Extra Care Scheme, Park View, Huntingdon. Luminus welcomed local dignitaries, special guests, local residents and employees to the official sealing of the time capsule. The capsule, which has been buried in the resident’s garden, has been commemorated with an engraved granite memorial slab.

The time capsule, which is due to be opened in 2063, contains a range of items to represent the life of Huntingdon in 2013. This exciting and inspirational event was attended by pupils from Huntingdon Primary School.

Park View residents also attended to witness the burial and show their appreciation to Luminus. Dr Abraham concluded by thanking everyone in the community for all their help and support. n

St Neots’ Business Showcase a sell-out!

30 LOCAL businesses are exhibiting on the Market Square to promote their products and services on Friday 12 July.

Businesses from across the town, representing a wide breadth of industry sectors, will widen their client base by attracting new customers and reaching new markets. Many of them will be distributing samples and promoting special offers as well.

The event is being organised by St Neots Town Council in partnership with Huntingdonshire Chamber of Commerce.

Come along to St Neots Market Square from 11.00am-2.00pm to browse the exhibitors’ stalls. Whether you are visiting as an individual or for business needs there is sure to be a service or product that you are looking for. n

IN BRIEF 2013 Barbering competition success Matt Wray, a mature learner studying barbering part-time at Huntingdonshire Regional College, came second at the BBA Student Barber of the Year competition held in Cardiff. He was up against over 100 entries nationwide.

Matt Wray and his winning style

Search for ‘The Apprentice’ is on

Alan Bennett, photographer with Media Imaging Solutions, had the pleasure of photographing Tenzin Gyatso, His Holiness the 14th Dalai Lama. He was visiting Cambridge for the first time in 20 years to speak at the 2013 Global Scholars Symposium. A media conference gave Alan a wonderful opportunity to capture the Dalai Lama from only a few feet away.

The Lilac James Co. has launched a search for ‘the apprentice’, an opportunity for a young person to compete for a digital apprenticeship position.

Karen James, Director, said: “I am a great believer in training within the workplace. The apprentice route offers a viable and cost effective alternative that provides invaluable experience.

“The successful candidate will be awarded an apprenticeship under a new organisation, the Digital Youth Academy, which seeks to connect the digital generation to business and has created a learning pathway in social and digital media.

Application can be made via the Lilac James website www.lilacjames.com

CONNECTED JULY 2013 | 7

| FENLAND CHAMBER NEWS

Fenland Chamber NEWS A round-up of news and events from Fenland

Fenland Chamber of Commerce

A-maizing time at college farm LAND at the College of West Anglia’s Woodside Farm in Cambridge is being used for the first time for the production of biofuels from a 50-acre field of maize.

The college has a commercial arrangement with an Ely-based company to convert the crop to bio-fuel once it is harvested.

Linda Kirby, Agricultural Director at the campus, said it is the first time maize has been grown on the farm: “Due to the extreme wet weather last year we were faced with the decision to buy in relatively expensive spring wheat seed or grow maize on a contract with a guaranteed income.”

Linda, helped by lecturer Guy Kiddy and students, has undertaken some of the cultivation work and the maize will be sown shortly.

Students will have some involvement but the Ely company will largely undertake the upkeep. Students will be able to add to their agricultural knowledge as the bio-fuel company will give them an insight into its state-of-the-art vehicles and machinery and they will be invited to see how the maize crop is transformed into bio-fuel at the company’s own production plant. n

A-maizing… Cambridge Campus Agricultural Director Linda Kirby shows the land being used to grow maize, which will be used for bio-fuel

Kier launch new website THE new Kier site has received a complete facelift to coincide with the launch of new branding with content restructured to emphasise ‘what can Kier do for you?’

You can browse the complete range of services by capability or by market sector, view case studies relevant to the services you require or receive content recommendations based on your visitor type. n

8 | CONNECTED JULY 2013

Flying the flag for service veterans FOR the fifth year, Fenland District Council hosted a special ceremony to pay tribute to the courage and sacrifice of our servicemen and women.

All former members of the armed services were invited to attend a flag-raising ceremony and parade of standards on Monday 24 June at Fenland Hall, March.

The event, hosted by Councillor Ken Mayor, FDC’s chairman, took place a few days before the official Armed Forces Day on 29 June. n

ELY CHAMBER NEWS |

Ely Chamber NEWS

Ely Chamber of Commerce

A round-up of news and events from across Ely

Emerald Frog launch new website and brand EMERALD Frog Marketing Ltd has launched a new website as part of its brand refresh this year.

The website incorporates the Emerald Frog Marketing brand colours, a new logo for use across social media platforms and is responsive to mobiles, tablets and other mobile devices. It also showcases a portfolio of satisfied client case studies and testimonials and the blog contains a treasure trove of marketing information and advice.

In addition, the newly revised and updated

marketing advice pack for small businesses and start-ups, ‘Low Cost, High Impact Marketing’, is also available for download.

Company Director, Cheriee Chater, says: “We’ve built up a fantastic reputation for our outsourced marketing department service. To keep the brand vibrant and up-to-date, we have refreshed our branding and website, so that we are in sync with both our target audience and technological advances. We recommend business have a brand re-fresh every three to five years.” n

IN BRIEF JULY 2013 Acquisition for Cambridge Life Sciences (CLS) CLS has acquired Hillside Medical Supplies Ltd (Hillside Medical), a medical supplies company specialising in the sale of a wide variety of medical supplies and diagnostic devices.

This acquisition provides a vehicle for CLS to access this developing near patient testing market, as well as allowing some of the more specialist devices available to Hillside Medical to be sold into the UK hospital market in support of the CLS product range.

The Cambridge Life Sciences offices

JDR report record results The new website is responsive to mobiles, tablets and other mobile devices

FINALIST AT 2013 COACH TOURISM AWARDS! THE national awards scheme, organised by trade magazine Coach Monthly, and hosted by television presenter and travel and tourism expert, Judith Chalmers, recognises excellence and innovation across the coach tourism industry and includes industry suppliers, coach tour operators, tourist destinations and attractions.

Greys of Ely was a finalist for the award for Coach Tour Operator Innovation of the Year, a category that recognises the role of innovation in helping to deliver business success. n

One of the Greys of Ely coaches

JDR, a leading provider of technology connecting the global offshore energy industry, published its results in April for the 12 months ending 31 December 2012 together with its Annual Report.

Andrew Norman, Chief Executive, said: “I am delighted to report that JDR has delivered a record performance in 2012, which provides a platform for the company to achieve even greater success in the future.

“Our ability to deliver complex projects, in addition to our growing ‘full-service’ design to aftermarket offering, places us in a powerful position from which to drive sustainable and profitable growth.

“We are confident that JDR has the ability to deliver continued growth in 2013 and beyond.”

CONNECTED JULY 2013 | 9

Academia Engages with Business building, once used as a stables and blacksmiths shop in St Neots, and that the report was to be an accurate re ection of past use and to highlight any aspects that were of historical or social importance to the building and the area.

University Centre Peterborough (UCP) recognises that providing a curriculum for local and regional business is crucial to their success.

We have developed innovative successful working relationships with many organisations and businesses where we can provide support across a range of provision. From promoting internship opportunities, working with businesses to help them recruit students on a part-time and full-time basis, discussing how an undergraduate can add value and research and commissioned projects are also welcome.

A recent success is the St Neots Reseacrch Project where a meeting with a property developer recently led to two UCPstudents taking part in producing a report for English Heritage commissioned by Crestel Partnerships, The two successful students were to produce a report that outlined the social history and use of the two-storey

Undergraduates can add value to your business Rick Kelly, a rst year BA (Hons) Archaeology and Landscape History student said, “The chance to participate in this archaeological project of determining the historical and social importance of a Grade 2 listed forge and stables gave me an opportunity to practice interview techniques and to be able to experience the real world of corporate archaeology within my rst year of study. It was too good to miss and I managed to combine my prior knowledge gained as an RAF Intelligence O cer with newly acquired archaeological skills gained as a student in real time, to produce a product that a professional archaeologist would have been proud of. The course at UCP prepares you quickly for entry into the employment world and gives you the con dence needed for success.”

If you are interested in working with us then please contact us by emailing ucpenquiries@anglia.ac.uk or call 0845 1965750. Alternatively please visit www.peterborough.ac.uk/ucp Step up to a brighter future with University Centre Peterborough!

Why choose us!

•

Expert tuition - all of our lecturers are highly quali ed and experienced in their elds

• We embrace innovation and creativity

•

All of our students are dedicated and enthusiastic

• We are supported by the

vision and resource of Peterborough Regional College and Anglia Ruskin University via our Think Peterborough innitiative

Places still available for September 2013 • accounting & nance • business management • marketing • archaeology & landscape history • criminology • English literature • journalism • media studies • psychosocial studies • sociology • integrated engineering • computer science • computing and information systems • construction management • crime and investigative studies • public services • sports coaching and physical education • early years, playwork and education www.peterborough.ac.uk/ucp

0845 196 5750

Find us on

PETERBOROUGH CHAMBER NEWS |

Peterborough Chamber NEWS

IN BRIEF JULY 2013 Waterland save Lollipop Lady Oundle Primary School faced losing its lollipop lady due to withdrawn funding.

Waterland Associates, proud of its links with the local community, has agreed to pay half the cost for the lollipop lady so that, along with Oundle Town Council, it can protect this wonderful community asset. David Smith, Principal Architect, said: “A lollipop lady is a real symbol of how much a community cares for its children and we are happy to help the town provide this important service.”

A round-up of news and events from across Peterborough

Peterborough Chamber of Commerce

Strictly couple help local charity STRICTLY Come Dancing royalty James and Ola Jordan wowed guests at a recent charity event, hosted by the NSPCC’S Peterborough Business Support Group.

The glamorous pair were the headline act for the black tie event, which raised over £4,000 for the NSPCC service centre in Peterborough.

The Holiday Inn West in Thorpe Wood was the venue for the evening, which saw over

200 people enjoy a drinks reception, three course meal, raffle and auction.

Individual dances with both James and Ola were auctioned off to the highest bidders, each making a significant contribution to the total raised on the evening, all of which is used to help vulnerable children in the Greater Peterborough area. n

Waterland support Town Council with lollipop lady James and Ola Jordan entertain guests at a charity event hosted by the NSPCC

Four qualifiers boost legal team Roythornes solicitors boost its legal team as four members of staff complete their training and qualify as Solicitors.

Having spent the last two years training, they now take up permanent positions in some of Roythornes specialist teams.

The four are Sarah Whitehurst (Property Litigation, Spalding), Rebecca Jackson (Property, Spalding), Lisa Millington (Private Client, Spalding) and Claire Trolove (Property Litigation, Peterborough).

Partner Phil Cookson, who runs the firms training scheme, said: “We’re delighted that the four have qualified and will be staying with the firm to help us maintain our strong position in the region. Training to be a solicitor is a long process which takes commitment and hard work and we congratulate them on their success.”

Students showcase to employers

A computing student showing his work to a employer

STUDENTS studying BEng Integrated Engineering and BSc Computing and Information Systems took part in the annual exhibition to showcase their major piece of research or development work undertaken during their final year.

Nearly 20 computing professionals attended from local firms to give feedback and career advice.

Second-year student Sam Gale said: “It is a great opportunity to show off our final major projects to fellow students, staff and local employers.”

The event was a great success and some students were approached by companies for their CVs, which is a great achievement. n

CONNECTED JULY 2013 | 11

| PETERBOROUGH CHAMBER NEWS

Peterborough Chamber NEWS

IN BRIEF JULY 2013 Metrix boost £6m appeal Metrix finance director Judy Anderson presented a cheque for £370 to Kate Daimond, a regional fundraiser at the Thorpe Hall hospice, at an event that challenged chocolate lovers to try and recognise exotic flavours blended into different types of chocolate.

The money raised goes towards the Sue Ryder hospices £6 million appeal to improve quality of care for patients.

Kate Daimond said: “It was great to see so many people come out to help raise funds for the hospice appeal. We are grateful to Metrix Marketing for organising this event.”

Judy Anderson added: “We are privileged to be in a position to assist a good cause like Thorpe Hall hospice and it is great to be able to hand over a cheque to Kate and her fundraising team.“

A round-up of news and events from across Peterborough

Peterborough Chamber of Commerce

Briefs train fire commanders CHARLOTTE Wilce and Peter Collins, Barristers at Regency Chambers, recently provided court training sessions for Cambridgeshire Fire & Rescue Service Watch Commanders.

The training was designed to prepare Watch Commanders with what to expect when attending court to give evidence as part of arson investigations, from the first steps inside the court room right through to giving evidence and being cross examined.

The training was well received, with delegates taking the opportunity to quiz the barristers throughout the session.

Peter commented: “The feedback from all the delegates reflected the positivity and productiveness of the sessions. We

were able to demystify many parts of the court experience when giving evidence. The training was very much two way with plenty of challenging questions for us to answer as

The sessions were positive and productive well as us providing tips and techniques on how best to cope with courtroom tactics.”

Peter and Charlotte are planning to build on the success of these sessions, and are looking to offer similar training courses around the country over the coming months. n

Anne Corder Recruitment move The company, based in the city centre for 18 years, has just completed a major refurbishment project on 25 Commerce Road on the Lynch Wood Business Park.

“This is an exciting move for us and simply reflects the way in which recruitment has changed,” said Anne Corder.

“Candidates now provide CVs digitally rather than visiting us. Our new offices have ample parking making life easier for those attending interviews and for our own staff. We have more space, more interview and conference rooms and we are in the midst of many of our existing and potential business clients.

“We are very excited to be operating from our new offices, which are just so much more user-friendly in a great location near the A1 with excellent public transport.”

12 | CONNECTED JULY 2013

The ‘Environment Team’ collect the award

Eco law firm go Green HUNT & Coombs were the first law firm in the country to be awarded the prestigious ‘Green’ award at the Investors in the Environment ceremony in April.

A not for profit accreditation scheme, the iiE is designed to help businesses reduce their impact on the environment, and play a key part in helping Peterborough continue its mission to become the environment capital.

Sponsored by Lark Renewables, businesses from all over the region were recognised for their environmental efforts.

Senior Director Denis White commented: “We are delighted to once again receive the Investors in the Environment award.

It’s apparent that more businesses are recognising the importance of creating a sustainable future for all. Staff at Hunt & Coombs have been extremely supportive and, through encouragement over recent years, we have continued to reduce our carbon footprint and have plans in place to ensure this continues.” n

PETERBOROUGH CHAMBER NEWS |

Monthly HR insight...

Do you have some exciting news to shout about that you would like featured in these pages? Get in touch. tel: 01223 209805 email: s.parr@cambscci.co.uk

Silver award for Lindum LINDUM has received ‘silver’ in this year’s RoSPA (the Royal Society for the Prevention of Accidents) Health and Safety Awards, in recognition of its approach to occupational safety and health.

David Bellingham, Group Health & Safety Co-ordinator for Lindum, attended the awards ceremony held in Brimingham. He said: “This is the fourth consecutive year that we have received a RoSPA Award and, coming from the lead industry body for Health & Safety, this is a very welcome endorsement, recognising the efforts Lindum makes to ensure that our sites and employees operate safe working practices.”

The RoSPA Awards scheme recognises commitment to accident and ill health prevention. The scheme not only looks at accident records, but also entrants’ overarching health and safety management systems, including practices such as leadership and workforce involvement.

David Rawlins, RoSPA’s awards manager, said: “Lindum Group has shown it is committed to striving for continuous improvement and we are delighted to honour it through the presentation of an award.” n

Chauffeured development tours LARKFLEET Homes has launched a new ‘chauffeur service’, offering to collect potential homebuyers from various train stations and take them on their very own tour of its developments across Lincolnshire, Rutland and Cambridgeshire.

Larkfleet’s own branded vehicle will transport homebuyers to as many sites as they wish. It’s the perfect option for those who are not familiar with the area but interested in relocating, or even those who just want to enjoy a relaxed, informed and personal viewing experience. n

Start with the basics

By Karen Williams, Director at KJ HR Consulting Limited

GROWING your business presents many challenges – all of which can take up valuable time for the multi-tasking owner manager. Building a team that can support you as you bring the vision to life can be an unexpected challenge.

People are by far the most unpredictable element of growth and most employers will provide at least a basic contract for new staff. While it’s easy to download a standard contract template from the internet, this might not be right for your business and could turn out to be limiting in the future. Specific policies, for example, those relating to disciplinary and grievance procedures need to be handled carefully. Getting the framework right as you expand will save a lot of hassle in the future when you have many more staff and are personally less involved in the day-to-day HR activity.

Although standard contracts will be designed to protect you in terms of Employment Law, everything contained in an allencompassing contract can be cumbersome and unrealistic for a small business. Having appropriate documents will also give a positive message to any new staff – showing that you are a good employer, take HR seriously and want everyone to feel valued as they help the vision become a reality.

Getting the framework right will save a lot of hassle

T 07725 659039 E Karen@kjhrconsulting.co.uk Larkfleets branded vehicle

kjhrconsulting.co.uk CONNECTED JULY 2013 | 13

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| CAMBRIDGE & SOUTH CAMBS CHAMBER NEWS

Cambridge & South Cambs Chamber NEWS

A round-up of news and events from across Cambridge & South Cambs

Night flights given the all clear EAST Anglian Air Ambulance has been given the all clear to start first UK night air ambulance missions.

More lives will be saved across the eastern region now that a dedicated air ambulance has made history and been granted permission to fly helicopter emergency medical service (HEMS) missions at night.

Tim Page, Chief Executive of EAAA, said: “We are all extremely proud to be able to say that EAAA is the first dedicated air ambulance in the country to be granted permission to fly at night but, above all, this is great news for the people of East Anglia as there is evidence that this development in operations will mean that more lives will be saved across the region.”

The charity believes that it will be able to attend around 30 per cent more missions, helping an estimated 300 more patients a year now it is able to operate in the dark as well as daylight hours. n

East Anglian Air Ambulance

New Signing for Streets Sport

Cambridge to train businesses to Grow

STREETS Chartered Accountants has recruited Gareth Short, a sports tax adviser, to spearhead the development of its new dedicated sports tax practice.

In his new role, Gareth will seek to develop his portfolio of clients but he will also look to develop the firm’s sports offering tailored to the clients’ needs.

Streets Chairman and Managing Partner, Paul Tutin, said: “We believe there is a gap in the market for the provision of dedicated specialist tax and broad financial advice for sports personalities and we feel we are well placed to fill it.” n

ST John’s Innovation Centre announce their new portfolio of exciting training support services to help businesses grow. The initiative is being delivered in partnership with First Ascent, a global training company based in Cambridge.

The portfolio is available to companies across the UK and the world and includes high impact short courses, bespoke programmes, professional qualifications and business coaching.

David Gill, Managing Director of St John’s Innovation Centre, says: “We are delighted to launch SJIC Training.

Professional training in subjects such as innovation, leadership and communications deliver the tools for accelerated growth to a wide range of businesses.”

David Sales, Director of First Ascent, says: “The Training Portfolio provides a step change in training, taking the expertise from two leading innovation organisations and putting this into a dynamic portfolio that can be used by any aspiring business.” n

Gareth Short

Cambridge & South Cambs Chamber of Commerce

IN BRIEF JULY 2013 Standing ready for growth Exhibition contractor AMC Exhibitions is standing out in the current economic landscape by continuing to grow in all areas of its business.

Expansion of workshop space means the business can meet the growing demand for custom-built exhibition stands. With clients wanting more secure storage space for their exhibition stands, marketing material and other equipment, the new 5000 square foot warehouse matches those needs.

Alan Seeley, Director, comments: “Many of our clients simply use our warehouse as overflow storage when they run out of space themselves.

They find it both cost-effective and convenient.”

Moving up at Prospect Research Business development consultancy Prospect Research is pleased to announce two internal promotions. Tom Ashcroft has been promoted to Account Manager, focusing on their university clients. Zak Justin has also been promoted to Account Manager, focusing on their FE College clients.

Chris Walthew, Prospect Research Managing Director, says: “Much deserved congratulations to Tom and Zak. It’s very exciting to need to bolster our team in two of our fastest growing business areas and having two such able people to fill the positions.”

Zak Justin and Tom Ashcroft

CONNECTED JULY 2013 | 15

| CAMBRIDGE & SOUTH CAMBS CHAMBER NEWS

Cambridge & South Cambs Chamber NEWS IN BRIEF JULY 2013

A round-up of news and events from across Cambridge & South Cambs

34 hours and 11 minutes of cycling later…

Safebox support local bash Cambridge-based document and data storage company Safebox were recently approached by the West Wratting Music Bash committee to be a sponsor for the main stage of the annual event.

The Bash – due to take place on 29 June – raises money for not only the East Anglian Children’s Hospice but also for the up-keep and improvement of the village sports facilities and football club.

Neil Hamilton-Meikle, Business Development Manager at Safebox, said: “We always like to support local charities so we were only too happy to help this cause, particularly as Paul, the bass player from the band ‘Hesh’, lives very close to the Safebox office and threatened to rehearse outside until we said yes!”

Source a Success!

Two years ago Cambridgeshire County Council launched Source Cambridgeshire with the vision to bring together all the public contract opportunities in to one place. Businesses can register for FREE to receive email alerts.

In 2012/13, Cambridgeshire County Council came fourth out of 61 organisations for the most contracts advertised. Every month 50-60 new users register on Source Cambridgeshire and on average the site was visited 100200 times a day.

In 2013, Peterborough City Council joined the site helping Source Cambridgeshire become a genuine One Stop Shop for Public Sector Contracts.

Cambridgeshire County Council are pleased with the positive reception the site has received from Local Authorities and Businesses alike and have plans in place to build on this success.”

Ruth Booy and Justina Molloy

RUTH Booy, Partner and Head of Injury Services at Ashton KCJ, and Justina Molloy, Personal Injury associate, have successfully completed the ‘Bobby on a Bike’ challenge.

They cycled 373 miles from the East Anglian coast to the west coast of Wales in four days to raise funds for the emergency medical charity, Magpas, and SSAFA (the National Armed Forces Charity).

62 cyclists took part and 54, including Ruth and Justina, completed it. They started out on Sunday 19 May in Aldeburgh, Suffolk. The final leg of the journey on Wednesday 22 May was perhaps the most challenging; they cycled through gale force head winds and reached 8,000ft as they tackled the relentless hills and mountains of mid Wales, finally reaching the finishing line in Aberystwyth after 11 hours 30 minutes of cycling and 87 miles. n

Building Momentum!

CONSTRUCTION Industry specialists Momentum have been undergoing recent expansion, following a number of large national client wins. This has included relocating to larger offices in the centre of Cambridge to provide much needed space for the growing team.

Craig Farrow was welcomed as Account

Momentum undergoes expansion

16 | CONNECTED JULY 2013

Cambridge & South Cambs Chamber of Commerce

Manager, who with two degrees in architecture brings a wealth of knowledge to the Tender Generation Team.

James Mitchell, Managing Director, said:“It’s been a really exciting time for the business over the past 14 months and the company has gone from strength to strength.” n

CAMBRIDGE & SOUTH CAMBS CHAMBER |

Why awards and accreditations are a Do you have some exciting news to shout about that you would like featured in these pages? Get in touch. tel: 01223 209805 email: s.parr@cambscci.co.uk

Top of the Class APPRENTICE Chef at St John’s college Adam Desmond has become top of his class.

Adam commenced work at St John’s in June 2011 and started his course at Westminster College in September 2011. Having completed Level 2, Adam is now working towards level 3.

In December 2012 Bill Brogan, Catering and Conference Manager, visited Westminster College to see Adam in action and found him working to a high standard.

In preparation for his final exam Adam cooked for the Domestic Bursar and Bill Brogan who commented: “Adam is showing great interest and he’s working around all the sections.” n

Bill Brogan visits Adam Desmond

Wine and Spirits qualifications CAMBRIDGESHIRE Wine School has recently been approved by the Wine & Spirits Educational Trust (WSET) to offer Level 1 certificate in Wines and Level 2 certificate in Wine & Spirits.

“We can now serve the local hospitality industry supplying staff training suitable for anyone serving wines and spirits to the consumer,” says Director Mark Anstead. n

winning formula

By Nick Milne, Catering & Conference Manager, Robinson College Cambridge

EVERY industry has its own awards and accreditations – and the meetings sector is no exception. But how valuable are these when it comes to winning conference business?

I believe they are very important in providing a shortcut for customers, with star ratings such as Enjoy England giving a sense of the quality of the facilities Nick Milne and the standards of customer service.

Some achievements – such as AIM, the Meetings Industry Association’s accreditation scheme and the Meetings Industry Marketing Awards (MIMA) – give the customer, and the market in general, an indication of the professionalism, commitment and values of an organisation.

Competitions such as culinary awards offer the opportunity for individuals to strive and stretch and receive personal recognition, which reflects positively on the organisation too.

But that’s not all. Achieving these national accolades has an important part to play in staff motivation and development, providing a path for continual improvement across a range of criteria, such as with AIM Higher.

At Robinson, we have achieved great success from entering awards. We are already rated 4 Star Campus by Enjoy England and we have been assessed at AIM Silver level for our meeting provision. Last year we won a MIMA bronze for our integrated Service+ campaign and this month we were shortlisted in the Conference Awards for Best Venue, which raised our profile among 650 meetings professionals at the awards ceremony. We are now inviting our clients to vote for us in the 2014 Meetings & Incentive Travel Awards. Please vote for Best Academic Venue by visiting: www.meetpie. com/modules/eventmodule/mit/mitvote/aspx

@RobCollConf robinson.cam.ac.uk/conferences 01223 332859

Mark Anstead

CONNECTED JULY 2013 | 17

| CAMBRIDGE & SOUTH CAMBS CHAMBER NEWS

Cambridge & South Cambs Chamber NEWS

A round-up of news and events from across Cambridge & South Cambs

Cambridge & South Cambs Chamber of Commerce

Cubiqdesign reflects on its success MIDWAY through the year Cubiqdesign is reporting a positive start, reflecting on its triumphs to date.

The first half of the year has seen double digit growth for the company, due to significant new client wins, including Newmarket Racecourses.

“We were particularly proud to be announced as the creative agency for Newmarket Racecourses, with this being such an iconic brand within our local town”, says John Treby, Director of Cubiqdesign.

Taking control over the 2013 creative facelift for Newmarket Racecourses included brand evolution, advertising,

direct mail, large format print and brochures.

This has meant further expansion for Cubiqdesign, with the company taking on three new Designers, an Account Manager and a PR & Marketing Executive.

Cubiqdesign also has more good news to celebrate as, for the second year running, it has appeared in The Drum Design top 100 list, and has featured in the RAR’s top 100 agency report. n

The Cubiqdesign team

Industry Scholarship Programme Winner MATTHEW Cooper, Operations Director of Robert J Barnes, said he was delighted to have been one of only six people from across the UK to be selected to participate in this development programme.

Named Impact 2015, the two-year programme will be directed by management and leadership specialists of the London Academy Business School, and offers students the opportunity to gain an EdExcel level 7 postgraduate certificate in year one, followed by the post graduate diploma on completion of year two.

Matthew said: “I believe that continuous education combined with hands-on experience is the most effective way of ensuring that the business and I develop.”n

Matthew Cooper

18 | CONNECTED JULY 2013

CONNECTED MAGAZINE |

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CONNECTED JULY 2013 | 19

| CAMBRIDGESHIRE CHAMBER NEWS

Cambridgeshire Chamber NEWS

A round-up of news and events from Cambridgeshire

Support from Kidsunlimited THE Prime Minister and Deputy Prime Minister launched their Childcare policy at a Kidsunlimited Wandsworth Nursery, where they met parents, staff and children.

As one of the UK’s leading innovators

in Childcare and Early Years education, Kidsunlimited has been working closely with government over the last few months and will continue to work with them on the consultation. n

Solicitor qualifies at Gross & Co Gross & Co Solicitors in Bury St Edmunds announce that Naomi Ogo qualified as a Solicitor in April.

For the last three and a half years, Naomi has been working at Gross & Co specialising in Immigration Law. She will continue as an Assistant Solicitor in a team of four lawyers offering comprehensive services to British-based businesses wishing to employ foreign nationals, to foreign businesses and entrepreneurs wishing to set up in the United Kingdom and to private individuals and families wishing to live in the UK.

Kidsunlimited is currently developing a direct online voucher system for parents

Software specialist is consultant of the year GOING ‘above and beyond’ to get the best results for his customers is a key trait of Martin Craze, Director of Cambridge-based Applied Business Computers.

Martin’s unflagging efforts were recognised recently when he was named a UK Consultant of the Year in Greentree’s We3 Awards, an annual event celebrating the strong relationship between Greentree, its partners and customers.

We want businesses to realise their full potential “Our overriding aim is to help businesses realise their full potential,” Martin says. “It’s a thrill to gain this sort of public recognition from a customer.”

“UK businesses have been through some difficult times and the future is far from predictable,” Martin adds. “I’m convinced that the companies who will succeed in this challenging climate will be those that focus on competitiveness and growth.” n

20 | CONNECTED JULY 2013

Martin Craze

SPECIAL REPORT |

In the HOTSEAT

Richard Garwell Manufacturing Advisor, MAS (Manufacturing Advisory Service) With a background predominantly in aerospace and automotive engineering and development, Richard Garwell is a perfect fit in his role as Manufacturing Advisor at MAS. Prior to joining the company three years ago, he had already gained experience in some of Britain’s most prestigious manufacturing companies.

“WE’RE a government funded service and our prime objective is to support the SME manufacturing sector in England,” says Richard Garwell, who is responsible for providing professional advice to manufacturing companies across the six counties of the Eastern region. Richard typically spends his days either visiting companies to review their businesses or spending several days with a single company to deliver more in-depth projects.

“We’ve existed since 2002 and have helped thousands of companies over that period.

Historically our remit has been to focus on operational improvements, productivity and strategy, but in more recent times we’ve been more concentrated on growth.

“Since the beginning of 2012, we have achieved great things – over 9,000 manufacturing business have received specialist help, which has led to £620 million of additional turnover being generated.

“We’re currently approaching a figure of 20,000 jobs safeguarded and have potentially created 7,200 new positions as the companies begin to realise their true potential.”

How it works Helping SMEs grow is no small task, particularly as no two companies are the same. However, Richard describes a typical process that MAS would employ when dealing with a new client. “A typical process is to carry out a free manufacturing review, and from that we can begin to help the company achieve its ambitions by offering advice, helping

them to identify opportunities for growth and improvement, or pointing them towards other organisations that might be able to help them.

“Specifically, we focus on areas such as strategic planning, design, innovation, patents and training. We still look at what I would consider to be our ‘bread and butter’ activities, such as productivity improvement, Lean manufacturing, and workplace organisation, but our main remit is growth.

MAS has helped generate over £620m turnover “If the company wants our support as they implement their plans, we can offer matched grant funding of up to £3,000, which they can use to offset their costs for external consultants, training providers or even things like bespoke product-specific tooling if the situation arises. We don’t dictate who they use, they have a free choice of supplier.”

One of a kind When asked what makes MAS different from other advisory services, Richard was quick to answer. “That’s an easy question,” he said. “We’re unique! The core advisor team nationally is approximately 90 strong, 10 of whom operate in the Eastern region, and we’re all experienced professionals and extremely passionate about British manufacturing. There

really are no comparable organisations.

“We’re seen as the leading support group for the SME manufacturing sector. Our latest figures show that we’ve achieved an enviable 98 per cent customer satisfaction rate. We also run the MAS Barometer, which is the largest manufacturing survey in England.”

Growing throughout the years With growth at the top of the agenda, it’s not surprising that MAS too has developed and adapted since its inception over a decade ago. “We have never stopped evolving as an organisation. Fairly recently, we have become heavily involved with the off-shore wind market, developing the supply-chain and ensuring manufacturers and the UK as a whole benefit from this rapidly expanding industry.

It’s potentially a £50 billion annual global export market and could create an estimated 30,000 jobs by 2021. Very exciting!

“UK manufacturing is slowly regaining its health and our priorities will change over time in order to ensure it continues to do so.“

Hope for the future Richard concluded by stressing that there’s a common misconception in Britain, and that’s that the British manufacturing industry has no future because of overseas competition. “That simply isn’t the case,” he says. “Export market opportunities are huge, and there are large emerging markets that want innovative, highvalue, ‘Made in Britain’ products. It is here that the bulk of our success as a manufacturing nation lies and we need to harness that opportunity.” n CONNECTED JULY 2013 | 21

| OUT & ABOUT

Out&About Enjoy our monthly montage of events and happenings across the local area with this colourful round-up of Chamber gatherings. Make sure you send us your photos each month and we’ll include the best of the bunch! Email images straight to the creative team: connected@methodcreative.co.uk

Chamber Golf Day A great day was had by all with £420 raised for Shine, the Chamber charity of the year.

Januarys Treasure Hunt Property pros Januarys hosted a treasure hunt around Cambridge city centre raising £1,675 for the Arthur Rank Hospice Charity.

Dozens of local businesses took part, including Cambridge Building Society and winners MLM engineering (pictured with Donna Talbot from ARHC & Graham Smith).

22 | CONNECTED JULY 2013

OUT & ABOUT |

Quite Great!

Quite Great supported Cuckoo at their first Business Style Evening in May at their Cambridge Store. Guests included ladies from Deloittes, Birketts and Bidwells.

Trip to Downing Street Iain Crighton, President of Cambridgeshire Chambers of Commerce, attended a reception for SMEs and spoke to the media outside number 10!

Bridge the Gap launch Bridge the Gap is a five mile charity walk taking place on 15 September in aid of Press Relief Community Fund and Arthur Rank Hospice Charity.

Wacky Races Method’s second annual b2b canoe challenge took place in June in aid of the Arthur Rank Hospice Charity. Teams from Borney UK, Realnet, Method, Cambridge News, JCI Cambridge, Adept, Cooper Lomaz, Arthur Rank and Januarys battled it out in a closely fought contest that saw Method crowned champions.

CONNECTED JULY 2013 | 23

| COMMERCIAL FEATURE

SOCIAL

MEDIA

WHEN I ask a customer how they utilise social media they often look at me with a mixture of fear and dread and then hesitantly say ‘well we have registered for a Twitter account’; said with the expectation of me shaking my head and uttering the words ‘and…. is that it’?

Don’t look so scared guys – Twitter is a great start on the social media scene and, given chance, it might just generate business for you.

Have a think about what industries you would like to target and follow them So… let’s use Twitter as an example.

The setup procedure is simple …. Firstly pick a username or handle that people will recognise (ours for example is @wiseotterSEO), that way if people search for your name or what you do, then up you pop. Then the aim of the game is to get people to ‘follow you’.

This means they get to see your random 140 character Twitter ramblings on their own Twitter feed, so try to make it more interesting than feeding the dog or making a cuppa! Maybe comment on something in the news today or a local event you are attending. You never know, you might even get a ‘Re-tweet’

www.wiseotter.com 24 | CONNECTED JULY 2013

(retweet) when a follower forwards your tweet to their followers!

Once you have this sussed you can move on to the really clever stuff. Customise your Twitter background with your logo or contact details (we can provide you with a template if required), change your profile layout to match your corporate colours, images and design even automatically send a message to each of your followers with an offer or prelude to what you do.

Ok, ok, so how do I make money from all this I hear you say?

Well, the thing to remember is that following on Twitter is easy but getting followers is not. Ensure that you are listed in the correct industry lists and geographic area by only following relevant companies and clearing your followers of inappropriate companies and individuals. Over time your number of followers will naturally increase

but you can influence this by Retweeting and mentioning those companies who you would like to follow you.

Have a think about what industries you would like to target and follow them. Tweet relevant information and deals on products. Make your tweets count. Try not to be too pushy or ‘salesy’ - think light hearted but remember no one really wants to know when you’ve fed the dog!

Email helen@wiseotter.com for more details and/or our social media courses.

ASK THE EXPERT |

Ask the expert: Interview Questions Jo Cox, Head of Recruitment at Labour Tech Recruitment, highlights some interview questions that really reveal candidate traits.

According to the Chartered Institute of Personnel & Development, interviews that are ‘off the cuff’ and badly organised are no better at predicting candidate performance than picking at random.

Giving some thought to the kind of questions you should ask will help you to select the right person for your business.

However, you shouldn’t be tempted to fall back on those well-worn difficult questions designed to catch out interviewees such as asking people what their biggest weakness is or where they want to be in five years’ time. Candidates have generally learned the answers to these kinds of questions and they will tell you nothing about their characteristics or potential.

If you really want to get to know the candidate in front of you, try these questions instead:

Q

hat is the most difficult workW related decision you have made and why was it so challenging?

This kind of question cuts across all job levels and posts and can reveal different aspects of a candidate’s character. For example, someone at a junior level may talk about

having to deal with an unpleasant colleague, indicating their resilience and problem solving abilities. People at a more senior level may well describe how they had to make staff redundant, telling you about their ability to manage difficult situations and show understanding of other people’s emotional reactions.

Q

hen was the last time you W challenged the status quo to achieve a goal?

If you’re looking for someone who follows instructions to the letter, don’t ask this question. If you value employees who will question the rules to get to the right outcomes, this will reveal each candidate’s attitude to initiative and risk taking.

Q

What kind of people do you work with best?

Candidates generally expect a question about teamworking rather than this one so you’re more likely to get a response that truly reflects their character. The answer will also tell you whether each person will be a good cultural fit within the team and organisation.

Q

What are the best and worst things about change?

This question will make them think about the challenges that are presented when change occurs and give you a better insight into their attitude towards it.

Q

How do you react when one of your ideas is rejected?

By discussing how the candidate deals with these kinds of difficulties, you can assess their tenacity and ability to recover from setbacks.

Q

How do you prefer to be managed?

Some employees like to receive more instructions than others while some just like to get on with it. Some may want regular feedback while others simply aren’t bothered. The responses that you receive will help you to decide upon cultural fit.

Marrying these options with a good level of competency based questions will provide you with the most valuable data from which to bring the best candidate into your company. n

SEO – Local, Proven & Recommended but don’t just take our word for it...

We started working with LilacJames three months ago after having a new website designed and the results have by far exceeded our expectations. From not even appearing on searches, we are now on the first page of Google for our key terms and others are doing well. We now have much more traffic and have won two new contracts as a direct result of their work; other tenders are in the pipeline. If you are looking for an SEO company, look no further.

www.lilacjames.com

Claire Thompson, MiltonExecutiveCars.com

CONNECTED JULY 2013 | 25

| CHAMBER EVENTS

CHAMBER EVENTS Please visit the Chamber website for full details of all future Chamber events www.cambridgeshirechamber.co.uk

Your essential business calendar for the next month

Business Brainstorming Lunch DATE Wednesday 17 July TIME 11.30am-1.00pm LOCATION Cambridgeshire FA, Impington, Cambridge, CB24 9PH PRICE £15.00 (plus VAT) Chamber members, £21.00 (plus VAT) non-Chamber members A new style of dynamic and creative networking is being introduced by the Business Women’s Sector - Business Brainstorming.

All you need to bring is a business concern or concept to put to others around the table. Their collective creative ideas can provide valuable feedback. You may have new business ideas to bounce off others, or if not during the session something could trigger a thought! There will be time for a (working) lunch too.

Places can be booked online via the Business Women’s Sector page or contact Helen Bosett, h.bosett@cambscci.co.uk n

Business Women brainstorm over lunch

Cambridgeshire Export Club DATE Monday 29 July TIME 5.00-7.00pm LOCATION Moller Centre, Storey’s Way, Cambridge, CB3 0DE PRICE Free to attend CONTACT Helen Bosett on 01733 370809 or email h.bosett@cambscci.co.uk Informal networking evening for anyone participating in, or considering, exporting. An invaluable forum to exchange views with other exporters and keep up-to-date with developments in a rapidly changing global business environment.

Cambridgeshire Export Club meets on the last Monday of the month.

Check out dates and locations on the website for future meetings. n

26 | CONNECTED JULY 2013

Women in Management DATE Wednesday 25 September TIME 9.00-11.30am LOCATION Great Northern Hotel, Station Approach, Peterborough, PE1 1QL PRICE £35.00 (plus VAT) Chamber members, £50.00 (plus VAT) non Chamber members CONTACT Helen Bosett on 01733 370809 or email h.bosett@cambscci.co.uk

Are you in a leadership role or looking to step up into one? Do you want to become a more effective leader?

Worshop 3: Conflict and Confrontation As a leader, conflict in inevitable. What can you do to minimise/manage confrontation?

Attendees will receive CPD accreditation provided by Chartered Management Institute. n

Ely Independents Day 2013 DATE Wednesday 3 July TIME 10.00am-2.00pm LOCATION Ely Market Place, Ely PRICE Stands are free but a £50.00 deposit is required, which will be returned on the day CONTACT k.dawson@cambscci.co.uk or book online at www.cambridgeshirechamber.co.uk

Independents’ Day is a national campaign which aims to give a voice to the UK’s independent retailers.

If you are a business situated within Ely or the surrounding villages you can showcase your business, products and services. There are no direct sales but you can distribute samples, promote special offers and raise awareness of your business. n

CHAMBER EVENTS |

Riverboat Georgina Networking Lunch DATE Friday 9 August TIME 12.15-2.30pm LOCATION Chesterton Road, Cambridge, CB4 3AX PRICE £25.00 (plus VAT) Chamber members, £38.00 (plus VAT) non-Chamber members CONTACT k.dawson@cambscci.co.uk or book online at www.cambridgeshirechamber.co.uk Join the Chamber for a glass of Pimms and buffet lunch at our annual Riverboat Georgina networking lunch. This two hour cruise is a perfect opportunity to meet potential new business partners and clients.

This event will raise funds for Shine, the Chamber Charity of the Year, through our ‘Wine for Shine’ appeal. See the Chamber website for more details. n

Riverboat Georgina

Social Media Workshop DATE Thursday 25 July TIME 9.00-11.30am LOCATION University Centre Peterborough, PE1 4DZ PRICE £25.00 (plus VAT) Chamber members, £35.00 (plus VAT) non-Chamber members organised by the Communications Sector

Chamber Member Induction Mornings Peterborough DATE Wednesday 24 July TIME 9.30-11.30am LOCATION Chamber Offices, 6 The Forum, Minerva Business Park, Lynch Wood, Peterborough, PE2 6FT Cambridge DATE Thursday 25 July TIME 9.30-11.30am LOCATION Skills Funding Agency, The Business Centre, Station Road, Histon, Cambridge, CB24 9LQ PRICE Free to attend but booking is required CONTACT Bren Coleman on 01223 209811 or email b.coleman@cambscci.co.uk

Informal Networking Evenings July 2013 Wed 3*, 17

The Quality® Hotel Peterborough

5.00-7.00pm

Thurs 4*, 18

Holiday Inn, Impington, Cambridge

5.00-7.00pm

Mon 8

The Lamb Hotel, Ely

5.00-7.00pm

Wed 10

Waterfront Bar, Wyboston Lakes

5.00-7.00pm

Tues 16

The Old Bridge Hotel, Huntingdon

5.00-7.00pm

Wed 24

Elgood & Sons, Wisbech

5.00-7.00pm

*Do you have concerns over your IT? Confused by the latest technology? Come along to our informal networking evenings where you can meet members of our ICT Sector committee who will be on hand to answer any IT-related questions. n

Networking Events SAFARI NETWORKING LUNCH DATE Friday 19 July TIME 11.45am-2.00pm LOCATION The Lamb Hotel, Lynn Road, Ely, CB7 4EJ MEMBER PRICE £15.00 (plus VAT) NON-MEMBER PRICE £22.50 (plus VAT)

Want to step onto the social media platform or improve your social media skills? We’ll take you from terrified towards terrific in three steps!

A series of three workshops will give you the essential tools to capitalise on the impact that platforms such as Twitter and LinkedIn can achieve for businesses of all sizes.

This first hands-on workshop starts with the basics and will set you up on LinkedIn and Twitter - you get to do the work!

Places can be booked online via the Communications Sector page of the Chamber website or contact Helen Bosett, h.bosett@cambscci.co.uk n EVENT SPONSORED BY: Think Peterborough & IG Media Marketing

CONTACT k.dawson@cambscci.co.uk or book online at www.cambridgeshirechamber.co.uk

Meet the Neighbours Quiz and Hog Roast!

DATE Wednesday 24 July TIME 5.00-8.00pm LOCATION Elgood & Sons, Wisbech, PE13 1LN PRICE £10.00 (plus VAT) Chamber members, £18.00 (plus VAT) non-Chamber members CONTACT Karen Dawson on 01223 209808 or email k.dawson@cambscci.co.uk

CONNECTED JULY 2013 | 27

| POLICY UPDATE

Policy UPDATE Keeping you informed, representing local business

Tell us your good news stories THE British Chambers of Commerce frequently approach the accredited Chamber network for case studies to illustrate topical business issues.

In the past, media requests for case studies have been specific and often short notice, which made it difficult to find just the right business to profile, so the BCC has decided to adopt a more proactive approach.

Chamber members are invited to tell us their good news business stories and we will pass them on to the BCC. They are creating a library of success stories to place in the national media and to use in BCC marketing. Anvil ESI Ltd, Beacon Wealth Management Ltd, CUB (UK) and Method Creative were all quoted and acknowledged in the recent BCC campaign, ‘Business is Good for Britain’.

This new initiative gives us the opportunity to put forward your success stories, like that of XLPress Digital and Litho Printers. At a time when other printing businesses are failing, XLPress is a success story with a difference.

Before starting XLPress in 2011, Tony Smith worked as Production Manager for another printing firm. When that business was put into liquidation, the workforce turned to Tony to save their jobs. Tony contacted Sam Reid, who had previously worked with him for a short period and had experience in running print companies and said: “How about going into the print business with me?”

28 | CONNECTED JULY 2013

Because money was tight at the start, as premises and equipment had to be paid for, the workforce offered to work unpaid for the first two months. Since then the business has employed them all plus an additional seven staff members including a third Director. They have invested in more machinery and better premises, including new sites in Peterborough and St Ives, and last year they won the Hunts Post New Business of the Year Award.

We would like the opportunity to tell your story locally and even nationally What a fantastic success story where the workforce turned to Tony and Sam, and showed their confidence and loyalty in them by working unpaid until the business got going.

We know there are many interesting success stories across the Chamber membership and we would like the opportunity to tell your story, locally and even nationally.

Anything slightly unusual would be welcomed. Whether it’s sand to Saudi, tea to China, a woman in a man’s world or workers working for love not money, all these are stories that the BCC want to hear.

If you have a story you wish to share, please contact: g.prangnell@cambscci.co.uk n

CHAMBER UPDATES |

Chamber Updates An overview of news from your Chamber

International Advice

Les Howard

LES Howard is a VAT Consultant and advises on cross-border VAT. A growing number of UK businesses are buying and selling cross-border. This has to be welcome news. Unfortunately, many are ignorant of the VAT implications of such activity. A quick look at activity on online forums will confirm this.

The first misconception to address is that selling or buying something cross border is VAT free. This is usually not true. VAT applies to almost everything, and cross-border supplies are no exception. Having said that, membership of the EU does provide an opportunity to trade (almost) VAT-free cross-border.

There is guidance on the HMRC website, but it can be quite onerous reading it through to

GRANTS4GROWTH

Local Enterprise Growth & Efficiency Programme Grants4Growth is a two-year package of free and confidential and impartial support for eligible SMEs which includes Charities, Social Enterprise and Not for Profit organisations.

Grants4Growth provides: Capital grants for SMEs to purchase/install efficient new processes, production facilities and clean tech, helping them to invest-to-grow.

Revenue grants Related to the promotion and mainstreaming of low carbon and environmental goods and services sector products and services – clean tech and/or green The Grants4Growth programme is simple and straightforward grants with quantifiable action to improve efficiency, reduce carbon emissions and help your business to invest and grow.

Web: www.grants4growth.org.uk Email: kurt.scheepers@yourlocalenterprisepartnership.co.uk Tel: 01223 967009 or 01733 602009 n

find the answer to your own question. Their Notice 725 (The Single Market) runs to 88 pages, and Notice 703 (Exports) runs to 55 pages. Happy reading!

The Chamber International Sector is probably a better place to start. Or your accountant may have access to specialist VAT support.

Before you ask anyone else, ask yourself the following questions: 1. Are you buying or selling?

2. Goods or services?

3. EU or non-EU? 4. Business or private customer?

Having got answers to those questions will help you find the correct VAT treatment. n

Chamber HR AS part of Chamber membership you are entitled to unlimited access to our Chamber HR service. This member benefit gives access to compliant documentation, including contracts of employment, employee handbooks and health and safety policies, with the added protection of 24/7 expert advice from the free Chamber HR helpline.

Kathy Craze, Sales and Marketing Director from Applied Business Computers, has used the service and commented: “I have visited the HR site and downloaded pages of useful information. We are trying to put together all our HR paperwork as we are growing in size and really should be providing all the information to our employees in a professional and manageable way. I now have all that I need to prepare employee handbooks, contracts, and other HR procedures that have always been difficult for us to produce.

“This member benefit has saved me so much work, in an area which I have limited knowledge. I am so grateful for your help and will now be visiting other areas of ‘free’ helpful and useful information on your website.”

Visit the Chamber HR website at http://chamber.cambs.qdosconsulting.com or telephone the advice line on 01455 852037 n

CONNECTED JULY 2013 | 29

| CHAMBER CHARITY OF THE YEAR

Get your SHADES on and fundraise for Shine!

Well, summer is gradually warming up and, as the Cambridgeshire Chambers of Commerce Charity of the Year, we have a great fundraising event for you to get involved with.

It’s called Shades for Shine and it’s this simple…

1

Y ou pick a date in July or August and get everyone in your workplace to wear their sunglasses to work for the day!

2 3

Everyone makes a donation on the day of the event

Y ou share photos of your great look on a variety of social media platforms, using the hash tag #shadesforshine

Facebook: facebook.com/shineUKcharity Twitter: @SHINEUKCharity Google+: +shineukcharity Instagram: @shineukcharity Vine: Search – ‘Shine Charity’ YouTube: youtube.com/ShineUKCharity The person or group with the most creative Shades for Shine photos that we see online will win an Apple iPod Shuffle!

You can make the day as extravagant as you like with extra ideas such as having a Hawaiian theme for the day, selling cakes and drinks with a Shades for Shine summer inspired flavour, or giving an award for the best fake tan in the office! We want to see just how creative you Cambridgeshire folk are!

If you need some amazing yellow sunglasses for the day (as shown in the images here) then just get in touch, we have a plentiful supply here at Shine costing just £3.00 a pair.

To arrange your Shades for Shine event just call Hannah Wysocki on 01733 421351.

The winner will be notified on 1 September 2013. This will include all summer 2013 entries with the hash tag #shadesforshine

30 | CONNECTED JULY 2013

SHINE IN THE CITY PAMPER FAIR Anyone need a bit of pampering this July? Well, as part of our new initiative to engage partnerships in the city, we are hosting our very own Pamper Fair.

Shine in the City aims to form longlasting partnerships with businesses and organisations in Peterborough and the surrounding areas. Come and experience our great city centre based Head Office and choose from a variety of treatments including massage, threading, spray tans and manicures.

The event will take place at 42 Park Road, Peterborough between 6.30– 9.30pm on 3 July and entry is £6.00 – for more information please call Louise Tyler on 01733 421353.

CONNECTED MAGAZINE |

Future Business Centre

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the new home for social and environmental businesses in Cambridge

wehavebigideas

OPEN AUTU ING M 2013 N ...doyou The Future Business Centre will be an enterprise hub that combines good business practice with the business of doing good. It will support start-up and early stage social and commercial businesses that deliver social or environmental benefits.

• A different kind of incubation hub • Specialist business advice • Flexible and affordable workspace • Cambridge Cleantech on site to assist start-ups • The place to grow ideas and make a difference – locally and worldwide

LP US E H U O Y N CA R G OA L? get U O H C A E R to are needed

@Method_Creative /methodcreative t 01954 253060 e thinkbig@methodcreative.co.uk

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CHARITY OPEN DAY £7.50 per Green fee, all proceeds to Arthur Rank Hospice

hip nd sponsors r logo or Donations a art! Add you st t a re g a ff to nd get the centre o art project a y it n u m m ur co picture to o port. for your sup n o iti n recog

D IN I N T E R ESTNEA N T? A TE B EC O M I N G ws you to

llo -out terms a Easy-in, easy hout committing to a idea wit supporting try out your lus we’ll be p ct a tr ay. n co lengthy ep of the w you every st

12th Sept 10.30am till 6pm

Come and try one of the best clubs in Cambridgeshire with the friendliest atmosphere Book your tee time now on 01954 718057 ext 1 Longest drive, nearest the pin plus more fun and prizes to be won on the day 1/2 way house BBQ and drinks Society and membership packs available on the day

Find out more at futurebusinesscentre.co.uk T 0845 456 2432 E hello@futurebusinesscentre.co.uk @ftrbusiness

futurebusiness.co.uk

www.bourngolfandleisure.co.uk

RAFFL E for mem DRAW (value bership of £10 72)

Toft Road, Bourn, Cambridge, CB23 2TT Tel: 01954 710857 Fax: 01954 718908 info@bourngolfandleisure.co.uk

CONNECTED JULY 2013 | 31

| CONNECTED MAGAZINE

LEP FOCUS

Keeping you informed and up to date

Skills vision for the future This month we are taking a closer look at the Skills agenda, and the role that the LEP has to play in ensuring our area has an appropriately skilled workforce both now and in the future.

Leading the charge is Mark Cooper, our Skills Lead, who has been working closely with businesses via his Skills Strategy Group to create a headline strategy for the LEP based on these three points:

1 2 3

aising the economic awareness R of young people Improved skills planning and budgeting for training in businesses Better aligning publically funded training with business needs

With a strong Skills Strategy Group already in place, Mark and the team have already started to build relationships between business, education and training providers, and the future workforce. These relationships, and others, will help us to improve skills planning and training in business as we simultaneously work to ensure publicly funded training meets local business needs.

Over the next year we will be working hard to: ✓ E stablish two Local Skills Brokerage pilots – With funding agreed by the LEP Board, Mark will be working closely with partners across Peterborough, Fenland, West Norfolk and Rutland to provide additional resources to draw together businesses, education and training providers and students to meet the strategic priorities outlined above. ✓U ndertake a skills survey across the LEP area – To ensure we fully understand the skills requirements in our patch. ✓G et new businesses to join our Skills Strategy Group – To make sure we have sufficient coverage in our group to represent both our geographic area and key sectors.

We will be unveiling more news on the Local Skills Brokerage pilots soon and will keep you all updated with progress.

If you would like to get involved in the Skills Strategy Group please email info@yourlocalenterprisepartnership.co.uk or tweet us @YourLEP

Remember, you can still make an application to Grants4Growth, the new European Regional Development Fund providing capital grants for eligible SMEs to purchase or install efficient new processes, production facilities and clean tech, helping them to invest-to-grow. There are also revenue grants to support SMEs to promote products and services related to clean technology and renewable energy.

The first Grants4Growth applications for our area have now been approved meaning that businesses in our area are benefiting from European Funding. You can find out more at www.grants4growth.org.uk or by contacting Kurt Scheepers on 01223 967009 or 01733 602009 or via email at kurt.scheepers@yourlocalenterprisepartnership.co.uk

32 | CONNECTED JULY 2013

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| SPECIAL REPORT

Parking charges explored

Parking fees Ian Mackellar advises on the impact of parking charges IT’S a bit rich for Local Government Secretary Eric Pickles to castigate councils for increasing parking charges to help address a funding crisis that he caused by cutting their grant income.

But it does raise serious issues about the conflict between councils’ need to balance their books and their duty to promote economic development in their areas.

Unless they slash services, local authorities have limited opportunities to compensate for the reduction in their revenue support grant and other Whitehall income since Chancellor Osborne’s scorched-earth public spending review of 20 October 2010, which also ditched the (now revived) A14 upgrade.

Councils in Cambridgeshire are among the more efficient in England, so they have had to look to marginal revenue to avoid cutting services. Those that actually charge for car parking – notably the two city councils and Huntingdonshire – have faced the temptation of looking to those who load up their car boots in city and town centres to ease the pressure on municipal finances – because there is little fiscal incentive for them to do otherwise.

The trouble is that local prosperity and council finances are not sufficiently aligned. Local authorities are now incentivised to increase revenue from business rates by encouraging new enterprises. However, there is little encouragement to keep existing firms out of

34 | CONNECTED JULY 2013

Carey Street, even if they benefit from general improvements in local prosperity.

When Huntingdonshire planned earlier this year to ‘freeze car parking charges’, what it was actually proposing was to double the minimum length of stay to two hours so that short-term shoppers paid the same £1.20 as more leisurely browsers. Yet, after that rather unsophisticated sleight of hand had been exposed as a shabby

More significant is the breadth and mix of the retail offer trick, the compromise of 80p for the first hour raised many an eyebrow from retailers and now helps HDC offset the £1.6m a year cost of providing the parking spaces.

Compared to similar market towns – and certainly to Cambridge city’s £25 a day – parking in Huntingdon, St Ives and St Neots town centres remains good value (town centre parking mostly remains free around the county).

But it is not the only way for councils to compensate for the sharp decline in Whitehall grant, of course. All our local authorities have made savage cuts in staff numbers, and more look likely for the future.

When at Cambridgeshire Horizons, the exquisitely-clever Alex Plant, now deputy CEO

SPECIAL REPORT |

at Cambridgeshire County Council and a former Treasury civil servant, strongly pressed the previous Government to adopt ‘tax incentive financing’ (TIF), a system that would enable councils to finance infrastructure investment through levies on those who would benefit. Had it been in place when the guided busway was mooted, the scheme could have been partfinanced by employers who would benefit, for example, from easier recruitment or by retailers with enhanced markets. But it has so far been given the cold shoulder. Perhaps it is too logical for politicians to understand.

But it would have been unpopular with those who advocate a two-year freeze on business rates – a move that paradoxically would further ‘disincentivise’ councils from spending scarce money on the economic development from which businesses should gain.

What seems to be much more significant to retail footfall than parking charges, or even the negative impact of internet, is the breadth and mix of the retail offer.

Peterborough’s experience of the arrival late last year of budget clothing store Primark is something that Huntingdon and its district council planners will be looking at very closely, with the town centre set to expand substantially over the next couple of years.

It is clear that attracting at least one significant High Street retailer – and probably two – will be key to the success of that expansion. There will also need to be a high-quality dimension to that part of the retail experience that is not available to cyber-shoppers, such as restaurants and entertainment that can be combined with shopping trips.

It is probably no coincidence that, in the four months after Primark’s opening, footfall in Peterborough city centre was up on the equivalent months of 2011 and 2012 by 21.2 per cent (November) and 3.7 per cent, 7.1 per cent and 13.1 per cent in the following three months.

Nor is it a coincidence that the increase in patronage coincided with huge improvements in the ‘public realm’, particularly in Cathedral Square where shoppers now feel safer and more welcome. There’s no way of knowing which was the dominant driver.

Nonetheless, the improvements have encouraged the owners of the Queensgate development in the city to start to target shoppers from Oakham and Melton Mowbray, who are attracted by good rail links or £3.00 a day parking charges. n

PARKING CHARGES • Grand Arcade, Cambridge City, costs £26.00 per day , 9.00am-5.00pm and £1.00 for each additional hour

• Sainsburys Car Park in Huntingdon starts at 80p for the first hour up to a maximum of four hours

• With the exception of Angel Drove costing £3.00 per day, Ely parking is free but time restrictions are in place

• Queensgate, Peterbourgh, starts at £2.00 for two hours, £1.00 for each additional hour up to a maximum of £17.00

CONNECTED JULY 2013 | 35

| NEW CHAMBER MEMBERS

NEW Members

A warm welcome to our new Chamber members

NEW MEMBERS

Cambridge Van Man

THIS MONTH

www.cambridgevanman.co.uk

Arbor Heat & Power Cambridge Seamless Gutters Charity Lifeline Curtin & Co Davey Grover Ltd Godeland (UK) Ltd KJ HR Consulting Ltd

Cambridge Van Man has been in operation since 2010 and made a point of establishing partnerships with some big organisations.

You may have seen the company’s orange vans with the distinctive Van Man logo on the side or you may have read about the owner and founder, Jon Lamming, recently winning the LBA award. The award was headed by Deborah Meaden, of Dragons’ Den fame, in recognition for being a young, entrepreneurial business.

Cambridge Van Man offers a range of different UK wide services from Man and

Van deliveries and collections to removal services, house clearance, waste removal and storage services.

Larkfleet Renewables Ltd Momentum myfamilygenealogy.co.uk Pioneer Sales Solutions Ltd R & D Consulting Ltd The Coldroom Total Automotive Solutions Ltd WellsPartners

Momentum www.buildmomentum.com Momentum was launched in May 2012 with the sole purpose of supporting companies operating in the Construction Industry find and secure new contracts.

Momentum is an experienced business development firm specialising in providing Construction Tender Leads to the UK construction industry. The team work closely with their clients to provide turnkey solutions from sourcing new construction tender leads, supplying estimating teams with regular tender opportunities and successfully securing tenders.

36 | CONNECTED JULY 2013

ConsultingTools www.consultingtools.com ConsultingTools has been providing webbased assessment and development tools for over 20 years. Located in Cambridge, ConsultingTools operates internationally through a partner network in over 30 countries.

Available in 25 languages, the company’s tools are built on decades of research conducted by organisational psychologists, focusing on all aspects of

human measurement. Implementing the latest thinking in technology, business and psychological science, the tools drive measurable performance improvements for individuals, teams and organisations.

Tools are used in recruitment, selection, development, engagement and retention, and its clients range from individual to global consulting companies and SMEs to the world’s largest organisations.

IBD Business Advice Group – Eastern Region www.ibd-eastern.co.uk IBD Business Advice Group is a network of 300 independent business advisors nationwide, with 30 within the Cambridgeshire area. The advisors have specialisms in many sectors and industries and have held senior positions within businesses.

Its specialists can help you with business growth, profitability, cost reduction and identifying relevant suitable funding and grant options.

Start-up loan advisors are also available to help your new business take off.

NEW CHAMBER MEMBERS |

Would you like to become a Chamber member?

Get in touch today and find out the many benefits. tel: 01223 209805 email: enquiries@cambscci.co.uk

Chaplaincy to People at Work

Jabula Interior Projects www.jabulainteriorprojects.com

www.workplacechaplaincy.org.uk

Jabula Interior Projects help organisations create better workplace environments, which results in happier people and increased profits and is ideal for companies that are either refurbishing their office or moving to new premises.

Many studies show that a poorly designed, lack-lustre and uncomfortable workplace has a negative effect on productivity. In most cases it’s simply that the floor space isn’t being utilised effectively.

Jabula Interior Projects can remedy this and make the best possible use of floor space, which in turn saves clients money!

Modern life takes its toll, which may include health worries, relationship difficulties and family demands.

Chaplains offer confidential support to people of all faiths or none and supplement existing HR and welfare services. Having an independent, listening ear outside the organisation may lead to reduced stress, increase motivation and engender wellbeing.

This in turn boosts staff morale, enhances working relationships, and can increase productivity.

Chaplaincy to People at Work is currently serving a range of workplaces.

Seetec

ProTech Flow Solutions Ltd

www.seetec.co.uk

www.protechflowsolutions.com

Seetec, one of the UKs leading training and employment specialists, offer employers free recruitment and training solutions.

With a network of offices across the UK, Seetec helps thousands of individuals and businesses every year find employment or increase their workforce skills.

Seetec can help you with recruitment, training, apprenticeships and wage incentive schemes.

ProTech Flow Solutions is a specialist supplier of valves, pipe and fittings to the oil, gas, petrochemical, power and industrial gases industries.

With ProTech Flow Solutions, you enjoy a flexible service, fast delivery to any site around the world and documentation to suit the specific needs of your project.

ProTech Flow Solutions is accredited by all the world’s major certifying bodies.

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CONNECTED JULY 2013 | 37

| CONNECTED MAGAZINE

BUILDING BUSINESS CONFIDENCE IN YOUR AREA

Peterborough

Fenland Ely

✓ Promote Your Business ✓ Protect Your Company ✓ Get Involved ✓ Succeed Internationally ✓ Reduce Business Costs

Huntingdonshire Cambridge & South Cambs

01223 237414

www.cambridgeshirechamber.co.uk

WE DON’T FACE CHALLENGES ALONE WE SUCCEED TOGETHER AS CHAMBER MEMBERS WE’RE WELL CONNECTED. IF IT’S NEW CUSTOMERS YOU’RE AFTER OR THE RIGHT ADVICE TO KEEP YOUR BUSINESS GROWING, BELONGING TO YOUR LOCAL ACCREDITED CHAMBER OF COMMERCE MEANS YOU ARE ALWAYS WELL CONNECTED. VISIT WWW.CAMBRIDGESHIRECHAMBER.CO.UK TO SEE HOW WE CAN SUPPORT YOUR BUSINESS.

Cambridgeshire Chambers of Commerce 38 | CONNECTED JULY 2013

SECTOR FOCUS |

Sector Focus

Updates from Chambers Sector Groups

For any feedback, general information regarding the Sector Groups, or to contribute, please get in touch with Helen Bosett. tel: 01223 209815 email: h.bosett@cambscci.co.uk

ICT

ICT Sector - How can we help you?

WE have a new, lively and willing ICT Sector committee who are ready to assist you.

Chaired by David Jaggard, Director at Fluid (EM) Limited, the Sector has a committee which is represented by expert, dynamic, forward looking people who have an interest in assisting Chamber members.

David said of his appointment: “I am delighted to be actively involved within the Chamber. As a Sector committee, we will provide a gateway for Chamber members to seek and obtain impartial advice and guidance – and we speak your language; cutting out the IT jargon!”

So what would we like to know from you as members? What day-to-day ICT issues or concerns do you have? What is on your ICT agenda?

Contact us via the dedicated LinkedIn group, Cambridgeshire Chambers of Commerce ICT Sector, or email Sector Co-ordinator Helen Bosett, h.bosett@cambscci.co.uk A range of ICT-related topics will be shared in CONNECTED and on the ICT Sector page of the Chamber website, where you can also view the ICT committee members. Better still you can meet us on 3 or 4 July during informal networking evenings!

If you would like to be kept directly informed of the Sector’s activities please contact Helen. n

SOCIAL ENTERPRISE & CHARITIES

The ICT Sector committee

LEARNING & SKILLS

Exciting Career Fair

Sector meeting at the Shine offices

Up for the Challenge?

SOCIAL Enterprise and Charities Sector members met recently at Shine’s head office to hear about the Prize Challenge on offer to voluntary and social enterprise organisations. This new fund from the Greater Cambridge Greater Peterborough Enterprise Partnership is offering Challenge awards of up to £30,000 to successful applicants to run a project which will upskill or create jobs in the area.

The deadline for entries for this first round is the end of July. More details and how to apply can be found at www.cambscf.org.uk Addressing feedback from some of the Sector members, a public sector procurement and bid writing workshop is being organised for Thursday 19 September. Further details will be announced shortly. n

PETERBOROUGH’S biggest career fair takes place on Thursday 18 July to help young people consider career options, and ensure Peterborough has the right skills needed for the future economic growth and development of the city.

Sue Addison from Peterborough Skills Service said: “We expect hundreds of young people to attend to find out about the type of career they might want to pursue. It’s all about raising aspirations and ensuring we have the right skills for future business sustainability and growth. Over 70 businesses are already involved and we are keen to have more. We’re also looking to hear from students that want to attend.” The event will feature live music, a CV boot camp and Dragon’s Den style challenge.

For more information please contact Sue Addison: sue.addison@ opportunitypeterborough.co.uk or telephone 01733 317417. n

Students get careers advice

CONNECTED JULY 2013 | 39

| SECTOR FOCUS BUSINESS WOMEN

Meet Judith!

This month we feature business woman Judith Underhill, Chair of the HR and Recruitment Sector and business owner of Underhill & Associates.

If you would like to feature here please contact Helen Bosett h.bosett@cambscci.co.uk

Q A

What do you do in business?

Q A

What are your top three tips for running or working in a business?

Executive coaching, including team coaching and facilitation and management training.

1. Be proactive in maintaining an active network

2. Care for your clients – be interested in what they are doing and really listen to what they are saying 3. Be patient – nothing ever quite happens as quickly as you would like it to.

Q A

What do you do to unwind?

Walking the dog is a great way to enjoy the fresh air, reflect on the day and keep fit. We take a walk in the local woods, which is great for engaging the senses - seeing the flowers, hearing the woodpeckers, feeling the changing temperatures of the seasons.

Q

If you could pick anyone to sit next to at a dinner party, who would it be and why?

A

The Dalai Lama – for his happiness, his peacefulness, his compassion and his wisdom, in the hope that I could bottle some of it before I left.

Judith Underhill

Q A

What value do you get from being a Chamber member?

Being a member is a key factor in my top tips for running a business. It provides a network and a community which keeps me informed – both on a local and national level. n

Updates from the sector LEADERSHIP PROGRAMME The Business Women’s committee is overwhelmed with the take-up of their Women in Management leadership programme. There are a few places left for the third session on 25 September, which will deal with conflict management (check out the event details on the website). They are considering re-running the programme starting in the Autumn in Cambridge. If you are interested please get in touch with Helen Bosett, Sector Co-ordinator, know, h.bosett@cambscci.co.uk

FASHION SHOW

Pauline Heron, Shani Efford-Eliraz, Caroline Robinson and Linda Hayman who deliver the Women in Management workshop sessions

40 | CONNECTED JULY 2013

Shapes and colours will be the theme of this year’s fashion show with John Lewis.

Taking place on Thursday 12 September, we’ll announce further details in due course. n

SECTOR FOCUS | INTERNATIONAL

Going Down Under!

AUSTRALIA is the next stop on the map for the International Sector.

A panel of speakers will give an introduction to Australia and highlight the business opportunities.

We will also hear from UK companies who have established themselves there plus Australian banking advice from event sponsor Clydesdale.

The event will provide an opportunity for business representatives to make contact with others who trade internationally or are considering it for the first time.

Taking place in the Autumn, further details will be announced as they develop. For now, be sure to make a note or contact Helen Bosett, Sector Co-ordinator, to be kept informed. n

The iconic Sidney Opera House

HR & RECRUITMENT

What is engagement?

EMPLOYEE engagement goes beyond motivation and simple job satisfaction. It can be seen as a combination of commitment to the organisation and its values and a willingness to help colleagues. It is about retaining and building on the commitment, energy and desire to do a good job that characterises most people (that ‘first day at work’ feeling) to maximise individual and organisational performance.

‘Engagement matters because people matter – they are your only competitive edge. It is people, not machines, that will make the difference and drive the business.’

There has been repeated business evidence to show that there is a direct correlation between engagement, well-being and business performance. Research shows that companies with higher levels of employee engagement deliver:

• Services of higher quality

• Better financial performance

• Lower staff absenteeism

• Higher client satisfaction

• Lower stress levels; better health and well-being

• Higher innovation.

OUTCOME

ENGAGED

DISENGAGED

Sick days per year

2.69

6.19

Understanding how to meet customer needs

70%

17%

Leaving organisation

Employee Engagement

87% less likely

Advocate organisation

67%

3%

Recommend services

78%

13%

The evidence shows us that employee engagement plays a vital part in ensuring successful outcomes for business. n

CONNECTED JULY 2013 | 41

| CONNECTED MAGAZINE

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What can it do for my company?

This programme offers both capital and revenue funding towards the eligible costs of collaborative projects between universities and companies.

How does it work?

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bmw Economics

Elms Corporate

The Ultimate Driving machine

THE mEssAGE YOU’VE bEEn wAiTinG FOR. THE bmw 5 sERiEs, nOw FROm £332 PER mOnTH PLUs DEPOsiT*.

The price of the BMW 5 Series M Sport is just one of its features worth writing home about. The dynamic styling of its M Sport trim, including 18” alloy wheels and chrome tailpipes come as standard. The sumptuous Dakota leather interior and four zone climate control furthers its elegance and refinement. Include competitive monthly payments and in short you’ll find everything you’d expect from a BMW at a price you might not.

To find out more or to arrange a test drive†, call Elms Corporate on 0845 1295020 or visit www.elmscorporate.co.uk

bmw ECOnOmiCs. Elms Corporate

Sheepfold Lane, Cambourne, Cambridge CB23 6EF 0845 1295020 www.elmscorporate.co.uk Official fuel economy figures for the BMW 5 Series Saloon range: Urban 18.2-52.3mpg (15.5-5.4l/100km).

Extra Urban 37.7-72.4mpg (7.5-3.9l/100km). Combined 27.2-62.8mpg (10.4-4.5l/100km). CO2 emissions 243-119g/km. *Offer available to business users only. Figures exclude VAT at 20%. Based on a 36 month Contract Hire agreement for a BMW 520d M Sport Saloon 01 April 2013 and 30 June 2013 and registered by 30 September 2013, subject to availability with £1,989.48 deposit plus VAT, a contract mileage of 30,000 miles and an excess mileage charge of 13.06p per mile plus VAT. At the end of the agreement you must return the vehicle. Vehicle condition charges may apply at the end of your agreement. Subject to status and in the UK only (excluding the Channel Islands and Isle of Man). Individuals must be 18 or over. A guarantee may be required. The amount of VAT you can reclaim depends on your business VAT status. Rentals may change if VAT rate changes during agreement. Prices are correct at time of publication (June 2013) and are subject to change without notice. Hire provided by BMW Financial Services, Bartley Way, Hook, Hampshire RG27 9UF. We commonly, but not exclusively, introduce customers to BMW Financial Services. This introduction does not amount to independent financial advice. †Test drive subject to status and availability.