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Don’t Forget! You Saw it in the
Adverti$$er
December 2020 #12257 Page #29
Waste, Inefficiencies, and Defects of the Project Communication Process hink beyond the physical investment of trucks, equipment, and Todd Drummond buildings when it comes to investments for improving the bottom line for 2021. If a company wants to improve the net profits, improving the project communication process can add serious dollars to the bottom line.
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Most companies have grown so accustomed to their current business practices that they feel the way they operate is expected and is the most efficient. Yet, the vast majority of companies suffer from poor project communication processes and practices that cost the company far more than they realize. If one measures these communication inefficiencies using Six Sigma, the cost of defects is at least 5% or greater of waste and inefficiencies of total gross sales. Perhaps you may think I am overdramatic for the estimation of communication costs? Let us look at just a few aspects to determine this for yourself. Labor Costs – The number of countless person-hours being wasted finding information, correcting information in error, and using the information in error is quite shocking. The vast majority of companies have a terrible project communication process of printed paperwork located in different departments, undocumented phone calls, emails on different employee’s computers, and disjointed software apps that retain certain aspects of each project, such as scheduling of components production, delivery trucks, or other department resources. Think about your day-to-day actions. How many times each day is someone tracking you down for a face-to-face conversation, calling you on your cellphone, or sending you a text or email to find the how, what, or when about any project information that is needed within the company, but they don’t have immediate access to it? Why is it that 80% of the repeated questions being asked involve information that is available somewhere in the company but somehow segmented, so people do not have that needed information at their fingertips without asking someone else? Ask any salesperson within your company about how much time they spend every day searching for any project information by calling someone within the company, such as finding the status of any aspect of a project, and the vast majority of companies will find that the company indeed needs improvement in its project communication process.
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