June 2016 Advertiser

Page 10

M ACdverti$er

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omponent

anufacturing

June 1st, 2016 #09203 Page #10

Don’t Forget! You Saw it in the

advertiser

Anna L. Stamm

Adverti$er

SAWS

Forum

Satisfaction and Communication

Director of Communications and Marketing Component Manufacturing Advertiser.

Recently, several people I know were asked to participate in satisfaction surveys. Though their situations differed, all of the surveys were motivated by good intentions. Even so, the results were mixed. As an outsider observing them, I’ve been struck by the things, both good and not so good, that we could all learn from the process.

Clear Objectives Produce Clear Results

Koskovich Auto Omni Component Saw This 4-blade saw h​ as been well maintained, and consistently upgraded throughout its service history, includes belt-style waste conveyor with side pans, digital inclinometers, spare set of blades, spare transport side motor, 1 KB card for out feed rollers, several spare circuit boards, and all other available spare parts. PC runs Windows 7 OS, current Omni Software from OEM. 220v, 3 phase ​electrical. 10,850 FOB MB Wood Truss Systems 765-751-9990 www.woodtrusssystems.com

If there are specific issues to address, then spell them out! Honestly, it can help to know what some of those issues are before you conduct a complicated survey. And if you don’t already have an idea of what the points of dissatisfaction are, then you may need more help than just a survey. If you’re going to spend time and money on lots of paperwork, then make sure you have a good plan going into the process. The survey may be the start of a lot of hard work.

Actions Must Follow Words Be honest about the process. Do you think that conducting a survey can, by itself, make people feel like you’re willing to address any issues that arise? If you think the survey alone is enough, then your problems are only just beginning. The most harmful aspect of surveys that I’ve seen is doing absolutely nothing with the information collected. Remember, this information represents people’s feelings. They’ve started thinking about these things now, and soon they’ll start stewing about them some more, and then the overall sense of frustration will start to build. Your “good intentions” may produce very unintended results. Be accountable for the results, whether you like them or not.

A Poor Man’s Satisfaction Survey

1990 Timbermill 6-20 Saw 1990 Timbermill 6-20 component saw, model MH6C20, six blades cuts lumber from 2x4 through 2x12, 4x2 lengths from 12” to 20’ including four angle floor truss webs from 18", all powered movements, includes chaindrag scrap conveyor with incline. 208/230 volt, 3 phase. $13,490 FOB NY. Wood Truss Systems 765-751-9990 www.woodtrusssystems.com

Admit it, we all know how to conduct a poor man’s satisfaction survey – it’s called talking to people. Maybe I should qualify that further – it’s called talking to people, listening to what they have to say, and then taking some actions. Sounds simple, doesn’t it? But I guess it’s not, because listening can be difficult when you’re not hearing what you’d like to hear and taking action is always complicated. Fortunately, some good can come from talking, even if you discover a problem that can’t be “solved.” The reason for that is because communication helps everyone genuinely feel like part of the team. Included. Maybe even respected. I’m sure there are many instances when a satisfaction survey results in valuable information that can be used to benefit everyone and thereby the bottom line. I’m also sure that there are places where satisfaction surveys will never be conducted because no one wants to hear what people have to say and no one wants to take action or make changes. My guess though is that most places could benefit from more opportunities for genuine communication. Everyone could always learn another thing or two.

Anna has accepted the challenge and has added the role of Editor to her list of responsibilities. I look forward to seeing more of her great work in the many issues to come! Join me in wishing her success in this challenge! Thomas McAnally - Publisher PHONE: 800-289-5627

2003 Spida Saw Only Direct Drive 5.5 HP Motor with 18” Blade (460 Volt). Minimum Angle of 10 Degrees with 24” Stroke for Long Scarf Cuts. Adjustable Stroke Limiter, Plexiglass Shield & Laser Pointer for Operator Safety. Dust Extraction Outlet •Has Angulation Motor (for upgrade to automated saw). Excludes Spida Computer & Enclosure for Saw/Stop Automation. Excludes Tiger Stop, Infeed/Outfeed Roller Conveyors & Dust Collector. Add $5,900 for 2003 TigerStop (TS16) with 30’ of Roller Conveyor. $9,9000, FOB AB Wasserman & Associates 800-382-0329 www.wasserman-associates.com

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