The Compass Digital Cultural Playbook 2023

Cultural Playbook 2023

Our strength is our people.

This book is dedicated to you.

USE IT. SHARE IT. LIVE IT. This playbook is made to help YOU thrive because we value YOU.

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DNA at scale For nearly a decade we’ve created extraordinary experiences at the intersection of hospitality and technology—all powdered by our incredible people. This book is here to help preserve our ‘it’ factor, the essence of what made and continues to make—Compass Digital so unique.

This playbook: Will help you understand why we exist, how we think about our work, and what we do.

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The Logo Story.

What It Means.

The basic building block of the logo is a triangle, the three points of which symbolize the core values that touch everything we do, Passion, Adventure, and Trust.

PASSION

ADVENTURE

TRUST

HOSPITALITY

GROW

TECHNOLOGY

DELIVER

PEOPLE

BUILD

Our logo represents both where we came from and where we’re going, representing our position as the digital transformation and innovation experts at Compass Group North America.

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The Playbook

We like to think about things starting with WHY, looking first at value.

Then we think of HOW—our approach and practices.

We thought it would only be appropriate to present this book in the same way.

Vision & Mission Cultural Values Leadership Tenets

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Everything starts with our Vision and Mission— they are at the very core of why we do what we do.

Vision.

Our Vision is a short aspirational message that shows the wider impact we’d like to have on the world, and builds a framework for all of our actions.

Mission.

Our Mission describes our company’s core purpose, focus, and goals. It describes what we do and our objectives.

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Vision

Our Vision is to drive the digital future in hospitality.

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Mission

Our Mission is to create extraordinary customer experiences at the intersection of hospitality and technology, powered by our incredible people.

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We base who we are and how we work on our Cultural Values and Leadership Tenets— together, these make up the DNA of Compass Digital.

Cultural Values

The Compass Digital Cultural Values influence our daily actions, helping us to prioritize and make the right decisions for every situation.

They give us a set of shared beliefs and ways of behaving, bringing us together and setting us apart from our competitors.

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Cultural Values

Our Cultural Values represent who we are at our core and how we think.

We are Passionate.

We love Adventure.

We build Trust.

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Cultural Values

Passion

We have boundless enthusiasm for our work, going the extra mile to reach our goals and exceed expectations.

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Cultural Values

Adventure

We are curious by nature. We challenge the status quo, continually stepping outside of our comfort zone.

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Cultural Values

Trust

We deliver on our commitments with openness and transparency, working with our partners to help each other grow.

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Leadership Tenets

Our Leadership Tenets Supporting and reinforcing our cultural values and guiding principals.

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Leader ship Tene ts

Ownership

As leaders, we show ownership and understand we act on behalf of the entire organization. We have high levels of commitment and integrity and never say “that’s not my job.” We represent our organization as a whole and believe we are responsible for driving success. Showing ownership is pivotal to delivering consistent results.

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Leader ship Tene ts

Students, Always

We believe in asking questions to build a deep understanding of our business and technology. The key to innovation is understanding that we don’t know what we don’t know, and we’re always seeking the answers.

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Leader ship Tene ts

Question the Status Quo

We do things differently to forge the future of our businesses. We look at problems from all angles and invent new ways of solving them. We encourage our teams to innovate proactively and we understand that solutions can be found both inside and outside of our organization. Frequent auditing ensures that we keep up with the details and produce the highest-quality outcomes. We are healthy skeptics when anecdotes and outcomes do not align.

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Leader ship Tene ts

Demand the Best

Leaders have high standards and are always raising the bar for ourselves and our teams, aspiring to new horizons of performance and quality. Leaders know that we can always do better and be better.

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Leader ship Tene ts

Be People-Centric

We hire for attitude and aptitude and know that our people are our greatest assets. We show genuine care by curating a supportive and high-performing work environment. We are a company of bar-raisers and exceptional contributors, and we invest time and energy to achieve high performance and professional growth.

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Leader ship Tene ts

Confidence Without Attitude

We speak with conviction for what we believe and maintain an open mind. We have high empathy and respect for each other, our business, and our client partners. We develop a deep understanding of our environments and collaborate every step of the way.

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Leader ship Tene ts

Be Enterprising

We believe that we are greater as a collective than as individuals. We look all around us to draw on each others’ expertise because we understand that there is value beyond our independent abilities to accomplish our goals.

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Leader ship Tene ts

Believe Deeply

We share deep belief in our mission, vision, values, and tenets. Our belief is built and nurtured throughout our entire organization, and we don’t waver in the face of challenge and adversity.

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