CC Capability Statement | Asset Management - Retail

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Retail

Asset Management Capability Statement Maximising occupancy, tenant satisfaction, property condition and facilitating the right tenant mix

Commercial Collective

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Contents Why Commercial Collective?

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Our Services

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Our Platform

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Our Capability

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Operational Methodology

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Our Team

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Reach and Connectivity

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CAPABILITY STATEMENT

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Commercial Collective

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Connected. E

Reliable, proactive and transp

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Experienced.

parent management services.

Commercial Collective

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Why Commercial Collective?

At Commercial Collective, we pride ourselves on our proactive approach to retail asset management.

Our systemised processes are designed to maximise occupancy, tenant satisfaction, and the overall success of your property. Backed by a transparent management system, we focus on fostering long-term and trustworthy relationships with our clients and their tenants.

Our experienced property management team has been hand-selected for their detailed knowledge of Newcastle, the Greater Hunter region and beyond, combined with their extensive asset management experience. Operating locally, we manage all asset management functions in-house, ensuring seamless, accurate, and swift outcomes for your property.

We take a holistic approach, providing you with tailored advice that draws on the expertise of our dedicated retail and leasing teams. Our resources are strategically directed to ensure your retail asset achieves optimal tenant mix and leasing outcomes in the shortest possible timeframe. Additionally, we have an experienced, approachable, and proactive property management team who will work tirelessly to ensure your satisfaction.

Premium service Commercial Collective’s commitment to premium customer service is evident in the long-standing relationships we hold with clients across the Hunter region, Australia, and abroad. Our focus on tenant satisfaction and property excellence ensures your retail asset remains competitive in an evolving retail landscape.

Partnering with experts Our proactive property managers, supported by the region’s leading leasing team, are ranked number one in Newcastle and the Hunter region. This expertise, combined with our comprehensive marketing strategies, enables us to guide you in maximising the value of your retail asset. From targeted marketing campaigns to strategic leasing advice, we aim to reduce

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vacancy periods, secure optimal rental rates, and curate the ideal tenant mix to drive the success of your retail asset.

Genuinely caring about the outcome We are proud to take a proactive approach to managing retail assets, genuinely caring about long-term outcomes rather than simply focusing on transactions. From targeted leasing strategies to ongoing tenant support, we deliver advice and solutions that align with your goals.

This client-focused approach has earned us the trust of referral and repeat clients throughout the region.

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Our Services We cover a wide range of services that ensure efficient operation of your retail asset, maximise rental income, minimise vacancies, and maintain the value of your investment. Our team’s extensive knowledge of local market conditions, combined with our dedicated retail leasing expertise, allows us to effectively market your property, attract high-quality tenants, and curate the ideal tenant mix to support long-term success. Our service includes:

Transition Management and Establishment

Administration

Physical Administration

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Risk identification

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Tenant relationship

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Building audit

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Review of service contracts

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Lease audit

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Arrears review

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Outgoings budget review

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Financial data input into commercial Property management system

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Rental collection

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Arrears management

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Disbursement of collections

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Outgoings payments

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Lease covenants monitoring

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Rent reviews

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Lease renewals

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Reconciliations and outgoings budgets

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Assignment of lease

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Re-leasing of property

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Owner financial reporting

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Building services

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Fire safety services

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Lift services

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Building repairs & maintenance

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Regular property inspections

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Tenant make-good administration

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Leasing Services Across Australia, our extensive network of connections and business relationships offers a significant advantage to our clients when leasing for major retailers, mini-majors, and specialty retailers. We provide tailored services to private investors, institutions, corporate clients, and developers, having successfully managed projects and centres for key clients such as Government Property NSW, The City of Newcastle, The City of Lake Macquarie, Roads & Maritime Services and many private clients. But don’t just take our word for it, feel free to contact any or all of the client contacts below who can provide a reference to our service and professionalism: »

Stewart Kenworthy

0414 752 035

Commercial and industrial property owner

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Juan Gonzalez

0415 782 839

Commercial and industrial property owner

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Graham Burns

0414 343 255

Commercial and industrial property owner

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Howard Laughton

0418 216 688

Commercial property owner

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Richard Conroy

0403 143 563

Industrial property owner

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Our Platform Owner Portal Our Owner Portal offers a sophisticated solution for landlords and joint venture (JV) partners seeking enhanced transparency and streamlined property portfolio management. Through the owner portal, you can seamlessly navigate a user-friendly interface, complete with integrated Google Maps, providing a centralised hub for comprehensive portfolio data.

Gain complimentary access to our Owner Portal Basic, designed to empower landlords, JV partners, and remote business associates with critical insights into selected properties within the broader portfolio.

For those seeking advanced analytics and real-time data, consider upgrading to Owner Portal Plus for a nominal fee of $12 per month. This will unlock a suite of powerful tools, including detailed reports on arrears, tenancy schedules, unpaid invoices, property balances, cash books, and activity reports.

Digital property management is an efficient solution that can be conveniently accessed through our portal. Landlords can receive end-of-month reports online using our user-friendly Publish to Portal format. By securely publishing lease documents, floor plans, bank guarantees, and management agreements directly to the Owner Portal, administrative tasks can be streamlined, and operational efficiency can be enhanced with a single click. This process reduces the need for manual tasks, thus saving time and reducing errors. Our digital portal is designed to ensure that information is transmitted securely, and data is kept confidential. With our portal access, landlords can enjoy the benefits of an efficient and user-friendly platform that enhances their experience.

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Tenant Portal Our Tenant Portal transforms the dynamic between property managers and tenants, making communication more straightforward and effective. This Tenant Portal removes the hassle of missed calls and extensive email exchanges by enabling tenants to address their needs independently, anytime. The Tenant Portal is designed to simplify and enhance the way you interact with your tenancy.

Key Features »

24/7 Online Access: Tenants can log into the portal at their convenience, ensuring they can manage their rental needs around the clock.

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Work Request Submission: With an easy-to-use interface, tenants can submit maintenance requests and attach photos or videos for detailed reporting.

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Account Review: Tenants can view their rental account statuses, including lease terms, current charges, and outstanding balances.

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Document Access: Essential documents, such as lease agreements, are available for tenant review whenever needed.

Key Benefits »

Time Efficiency: The Tenant Portal reduces the time spent on tenant communications without impacting the service level, allowing greater time for proactivity on your property management.

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Workflow Improvement: The portal simplifies property management by providing timely access to essential information and real-time insights into your property.

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Self-Service: The portal enables tenants to resolve issues independently, enhancing satisfaction while reducing management intervention.

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04 Our Capability Our team brings a depth of experience from overseeing complex, large-scale retail assets in major capital cities, equipping us with the strategic insights necessary to manage some of region’s most prominent retail assets. Some examples locally include:

‘Mayfield East Village’ 77 Maitland Road, Mayfield Mayfield East Village comprises anchor tenants Coles and Coles Liquor, in addition to Barber Industries, 12 Round Fitness, Mitamiya Sushi Café, and CTC. The property features underground parking, lift access, and dual street frontage from both Maitland Road and Havelock Street.

Owner Referee: Paul Chisholm, 0418 493 743

‘Medowie Retail’ 12 Peppertree Road, Medowie Medowie Retail features a dynamic mix of tenants, including Bradbery Fitness, Little Beginnings Learning Centre, Chemist Discount Centre, and Aurora Nail Salon. The property offers a newly constructed build with easy access, ample parking, and has strategic positioning in Medowie.

Owner Referee: Kathleen Moran, 0427 390 914

‘Gillieston Heights’ 3 Redwood Drive, Gillieston Heights Positioned off Cessnock Road, the main route linking Kurri Kurri and Maitland, Gilliseston Heights is home to a diverse tenant mix, including PHP Gillieston, Tillys Play & Education Centre, Sherwood Gillieston Heights, Spin Laundry Lounge, LR Trading, Domino’s Pizza, and Pandaroo Kitchen.

Owner Referee: Kathleen Moran, 0427 390 914

‘The Forum’ 240-244 Pacific Highway, Charlestown The Forum is a premier commercial complex strategically located at the corner of the Pacific Highway and Charlestown Road in Charlestown. This prominent site features over 10 tenants, including high-profile anchors such as Hoyts Cinema, Healthcare Australia, and Oracle Advisory Group, offering excellent visibility and a strong tenant mix.

Owner Referee: Peter Bale, 0412 692 522

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Redefining excellence in retail asset management

Our key focus areas Through our extensive experience and understanding of client priorities, we have developed a clear focus on four key areas in retail asset management: maximising occupancy, tenant satisfaction, property condition, and the right tenant mix. These priorities are shaped by our team’s experience working with large shopping centres and are proven to drive operational efficiency and financial success, delivering lasting value for both owners and tenants.

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Maximising Occupancy We take a proactive approach to securing and retaining tenants, beginning with comprehensive due diligence, including tenant history checks and asset and liability assessments. By leveraging our extensive database, targeted marketing strategies, and strong industry relationships, we ensure high occupancy rates while reducing vacancy periods to optimise rental income

Tenant Satisfaction Happy tenants are the foundation of a thriving asset. We focus on fostering long-term relationships by understanding tenant needs, delivering responsive support, and creating an environment that encourages their success. By prioritising satisfaction, we aim to improve tenant retention and enhance the overall performance of the centre.

Property Condition A well-maintained retail asset is essential for tenant satisfaction and customer attraction. Through regular inspections, preventative maintenance programs, and swift issue resolution, we ensure all properties under our management are presented in excellent condition. This not only elevates the customer experience but also safeguards the long-term value of the asset.

Right Tenant Mix A strategic tenant mix is critical to creating a vibrant, appealing shopping environment. We carefully balance anchor tenants, mini-majors, and specialty retailers to ensure complementary offerings that drive foot traffic and encourage repeat visits.

Our approach incorporates market insights, lifestyle trends, and a focus on diversity to craft a mix that enhances the assets competitiveness and appeal.

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Our point of difference »

We focus on unlocking rental uplift at lease renewals, ensuring your retail asset achieves its full income potential through strategic tenant negotiations and market-aligned outcomes.

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We provide portfolio intelligence and strategic insights, offering recommendations that optimise tenant mix, drive foot traffic, and enhance the long-term value of your retail assets.

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We are locally owned and operated, committed to serving the community by unlocking growth and prosperity through tailored retail management services.

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We give back – most recently, we supported a Collective Growth grant to empower local business owners and foster innovation in the region.

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We are independent – free from corporate structures, we offer nimble, customised, and adaptable solutions that align with your retail asset’s unique needs.

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We make decisions and act decisively, implementing effective strategies without unnecessary delays or restrictions.

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We have a proven track record in retail management, underpinned by a deep understanding of shopping centre dynamics and deliverables.

Commercial Collective's decision to be independent of other brands was a direct result of the deeply connected relationships with leading agents of these major brands. Had we joined forces, we would not have been able to successfully harness the full power of this entire network, instead being relegated to dealing with the people in that one brand only. To have true national and international connectivity, we recognised that independence was the key and in turn, has become our point of difference in the industry.

It is often a misconception that the major brands will highlight your property through their database across all their office locations. This is a myth. Having worked at major brands previously, we know for a fact they do not share their geographical or sector specific databases within their network. Commercial Collective have curated comprehensive databases and systems to sell and lease property across Newcastle, the Hunter Region and regional NSW. It is comprised of active market participants, leaders and influencers from across the country and the globe.

Commercial Collective's national and international reach can be summarised in two words; Connected. Experienced.

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Absolutely sensational experience with the team at Commercial Collective, they are prompt, professional and a pleasure to deal with. Always in contact, nothing was too much trouble. Extremely friendly staff. Will have no trouble recommending them to someone else.

Private Owner Kent Parkes

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05 Operational Methodology

Day 0 - 30

Day 7 - 14

ASSET AUDIT Implementation

FINANCIAL MANAG Implementation

» Perform an asset audit to ensure that all properties

» Establish financia

are properly documented, including title deeds, lease agreements, and any other relevant documentation. Identify any gaps or discrepancies and provide written report.

processes & calen invoicing, AP, AR forecasting, and

Day 0 - 30 MAINTENANCE SCHEDULES Implementation

» Where required, implement

programmed preventive maintenance schedules that address the needs of each property.

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Day 7 - 28

GEMENT PROCESSES

PERFORMANCE METRICS Implementation

al management ndar that include R, budgeting, reporting.

» Establish the contract performance metrics.

Included in the metrics are property occupancy rates, rent collection rates, arrears, accounts lease/licence expiry dates and maintenance response times.

Day 14 - 21 COMMUNICATION Implementation

» Implement communication to tenants & stakeholders so they are informed about any changes to property management services.

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ACTIVITIES ACTIVITIES

» Distribute rent review reports » PM's approve rent reviews & advise finance » Raise rent up » PM's approve billings and rental increases » Complete upload of expense invoices » PM’s approve creditor payments » Creditor payment run

» Mid-month owner disbursements » Finance to process rent reviews » Complete upload expense invoices » PM’s approve creditor payments » Creditor payment run » Rent invoices raised and issued (automated)

WEEK 3

WEEK 2

WEEK 1

» Complete upload of expense invoices » PM's approve creditor payments » Creditor payment run » PM’s complete owner reporting & issue

ACTIVITIES

MONTHLY ASSET MANAGEMENT CALENDAR

The above summary highlights the high-level activities that have been clearly aligned to specific roles, with handover points clearly identified.

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WEEK 5

ACTIVITIES

WEEK 4

ACTIVITIES

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» Apply credits to rent invoices » Complete upload of expense invoices » PM's approve creditor payments » Creditor payment run » Final creditor payment run

» PM's commence accruals » Complete upload of expense invoices » PM’s approve creditor payments » Creditor payment run » End-of-Month run, final credit payments, owner disbursements, close off, issue & save reports

» End-of-Month run, owner disbursements, close off & save reports » Receipt last day & Bank reconciliation

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ASSET MANAGEMENT DUTIES Our Asset Management team possess a diverse range of skills, which enables them to undertake a multitude of activities tailored to the specific needs of their property portfolio, tenants, and objectives. The following are examples of some of the common duties:

Maintenance and repairs Regular inspections, upkeep and repairs of the buildings, fixtures and equipment.

Tenant relations Addressing tenant concerns and ensuring their satisfaction, handling lease renewals and rent increases.

Rent collection and accounting Collecting rent payments, tracking expenses, generating financial reports and maintaining accurate accounting records.

Lease management Ensuring all leases are current and adhered to, tracking lease expirations and negotiating new lease agreements.

Budgeting and financial planning Developing and implementing budgets, forecasting revenue and expenses, and working with stakeholders to ensure financial goals are met.

Marketing and tenant acquisition Promoting vacant units, screening and selecting new tenants, and handling lease signing and move-ins.

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Risk management and insurance Managing insurance policies, conducting risk assessments and implementing safety procedures to minimise liability.

Property inspections and compliance Ensuring the buildings comply with all applicable regulations, codes, and laws, and conducting regular inspections to identify potential issues

Energy and sustainability management Implementing energy efficiency measures, managing utilities and waste disposal, and promoting sustainability initiatives.

Capital improvements Developing and implementing plans for major upgrades and renovations, such as upgrades or building expansions.

Commercial Collective conducts all finance functions from our Newcastle headquarters, without resorting to the outsourcing of operations to multiple locations or virtual offices overseas. By retaining control of all finance functions in-house, we are able to maintain a high degree of visibility and oversight over the entire financial process, ensuring that our clients receive the most accurate and reliable financial reporting possible.

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We are very happy with the service that Kim Newton has provided us over the years in her management of our property. Kim has always been most helpful and prompt in responding to any enquiries, she has always delivered reports on time.

She has always been courteous, helpful and professional and provided me with answers to all my enquiries. Kim is a great advertisement for your company, her professionalism reflects very positively on Commercial Collective.

Robert Orr

“Commercial Collective provides highly professional and personal service by leveraging the extensive commercial and industrial knowledge base of its team.

As a professional development / investment company we value this approach highly.”

Graham Burns | Hunter Land

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The team at Commercial Collective were highly approachable, provided quality feedback and went about the process in a personal yet professional manner. We received a suitable application for the property in a very short space of time and leased the property within 2 weeks of its listing. I would definitely recommend Commercial Collective for their quality of service and professionalism.

Cassandra Anderson | Habitat

“Commercial Collective have once again excelled, providing a seamless and fabulous result. A special thanks to Deborah Warwick for her continued outstanding performance managing our property porfolio. Her attention to detail is fantastic and makes us feel comfortable knowing that she actually cares.”

Keith Harris

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06

Dane Cr CE

Our Team

15+ years property exp leading super funds and managed p

Michelle Thomas Head of Asset Management 20+ years of Commercial, Industrial and Bulky Retail experience

Deb Warwick Senior Asset Manager

Melanie Creek Asset Management

Tony Co Asset Man

30+ years of Commercial and Bulky Retail experience

20+ years of Government, Commercial and Transport experience

15+ years of C Industrial a Retail exp

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Bree Booth Trust Account Manager Asset Management

Farnaz Baktash Trust Account Assistant Asset Management

25+ years of financial accounting and Commercial experience

MBA (Business Management), Cert IV Accounting and Bookkeeping

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rawford EO

pertise, working with s, private developers property funds

Shane Barr State Executive Director | Asset Management 20+ years of Commercial, Industrial and Bulky Retail experience

ompton nagement

Penny Agius Asset Management

Kim Newton Asset Manager

Commercial, and Bulky perience

25+ years of Commercial, Industrial and Bulky Retail experience

3+ years of Commercial, Industrial, Residential and Bulky Retail experience

Jolene Irwin Ella Latham Administration Manager Administration Assistant Asset Management Asset Management 20+ years of Finance, Administration and Commercial experience

3+ years of Commercial, Industrial and Bulky Retail experience

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Michelle Thomas HEAD OF ASSET MANAGEMENT 0477 491 002

michelle@commercialcollective.com.au

linkedin.com/in/michelle-thomas-85b37229/

Michelle brings over 20 years of experience in asset management, including 18 years with Stockland where she led the performance and operations of major retail centres across New South Wales. Her leadership of key assets saw her oversee all facets of centre management, from leasing and capital works to stakeholder engagement and compliance.

She has delivered significant projects throughout her career, including a $400 million regional shopping centre development in western Sydney and a $10.3 million refurbishment of a subregional centre. With more than eight years managing diverse portfolios that spanned both retail and industrial assets, Michelle brings a detailed, practical understanding of asset performance and planning.

Michelle holds an MBA, a Class 1 Real Estate Licence, and specialist training in OHS and infection control. She is also an advocate for professional growth in the industry, contributing to mentoring programs and diversity-focused initiatives.

In her role as Head of Asset Management at Commercial Collective, Michelle applies her depth of experience and strategic insight to maximise value and performance across the portfolio.

Key Expertise »

Strategic asset management across commercial, industrial, and retail portfolios

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Asset planning, budgeting, and financial performance management

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Leadership of large-format retail centres and mixed-use assets

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Stakeholder and tenant relationship management

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Delivery of major capital works and redevelopment programs

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Team leadership and mentoring

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Lease negotiation and tenancy strategy

Client reporting and performance accountability

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Operational risk management, compliance, and OHS oversight

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Diversity and inclusion advocacy within the property industry

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SHANE BARR STATE EXECUTIVE DIRECTOR | ASSET MANAGEMENT 0498 388 828

shane@commercialcollective.com.au

linkedin.com/in/shane-barr-995aba149/

Shane brings over two decades of experience in retail property and commercial operations, with a proven track record leading complex asset portfolios and high-performing teams. His background spans senior leadership roles with institutional owners and national landlords, including oversight of major redevelopment projects and national shopping centre portfolios.

Earlier in his career, Shane managed all operational aspects of a $480 million redevelopment of a 91,000sqm regional shopping centre, delivering outcomes across construction, staging, tenant delivery, and commissioning. He has since held responsibility for portfolios covering dozens of shopping centres across multiple states and territories, developing deep expertise in strategic planning, risk management, financial oversight, and stakeholder engagement.

Shane’s leadership style is defined by a practical, outcomes-focused mindset. He brings strong commercial acumen, a commitment to team development, and the ability to build trusted relationships with clients, tenants, and partners alike.

As State Executive Director of Asset Management at Commercial Collective, Shane leads portfolio strategy and operational excellence across multiple assets, with a focus on long-term value creation and service delivery.

Key Expertise »

National and multi-site retail portfolio oversight

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Building alignment across internal teams and external stakeholders

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Strategic business planning and commercial operations

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Leading organisational change and business transformation

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End-to-end delivery of large-scale redevelopment projects

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Team leadership with a focus on capability uplift and culture

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Budget control, financial forecasting, and asset performance improvement

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Tenant engagement and long-term occupancy strategies

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Centre operations, infrastructure upgrades, and compliance management

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Cross-functional coordination across leasing, facilities, and finance

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Commercial Collective c 450 commercial assets over $95 million in annual 10 property managers pr range of property and ass

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currently manages over s with 1,000 tenants and l billings. Our team of over rovide a comprehensive set management services.

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07 Reach and Connectivity With a diverse portfolio spanning more than 450 commercial assets across New South Wales, Commercial Collective’s Asset Management services is deeply rooted in key markets such as Sydney, Gosford, Ballina, and the Hunter region.

Our dedicated team of over 10 property managers is passionately committed to delivering personalised, hands-on service to each client.

Recognising the importance of local knowledge and networks, our reach extends extensively to ensure comprehensive coverage. Whether you’re a property owner in the heart of Sydney or a developer in the Hunter Valley, our primary aim remains unwavering: to optimise the value of your asset through meticulous management and strategic guidance.

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At Commercial Collective, our unwavering commitment to clients is reflected in our core values of Synergy, Integrity, and Innovation. We not only uphold our promises with genuine intentions but also collaborate to discover innovative and improved methods of supporting our clients.

DISCLAIMER This document has been prepared by Commercial Collective using information provided to it for the transaction contemplated. Any statement or opinion made by Commercial Collective in this document is not based on any actual or implied knowledge or consideration of the investment objectives, financial situation, legal or taxation position or any other particular needs or requirements of the recipients of this document. All parties must make their own independent assessment and seek professional advice for their specific circumstances.

Neither Commercial Collective, its directors, employees, agents and related entities (Commercial Collective Entities) make any recommendation about the transaction or potential returns or use of the property. The Commercial Collective Entities do not warrant the completeness or accuracy of the information contained in this document or that it is not misleading or not likely to be misleading or deceptive.

None of the Commercial Collective Entities will be liable (whether at law, in equity or otherwise) in any circumstances for any statement made or anything contained in or arising out of the information in this document including any errors, misrepresentation or omissions. Commercial Collective disclaims all responsibility for any loss or damage caused by reliance by any person on this document or any representation, warranty or statement made by or on behalf of any of the Commercial Collective Entities.

This document is confidential and provided for the sole use of persons given it directly by Commercial Collective. It may not be reproduced, disclosed or circulated to any other person without the express written consent of Commercial Collective.

ACKNOWLEDGMENT OF COUNTRY Commercial Collective pay our respects to the traditional owners, their elders past and present and value their care and custodianships of these lands. Commercial Collective is a proud Newcastle company built on the lands of the Awabakal & Worimi people.

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NEWCASTLE

EAST MAITLAND

10 Newcomen Street, Newcastle NSW 2300

Suite 2, 13 Mitchell Drive, East Maitland NSW 2323

02 4077 5858 | office@commercialcollective.com.au www.commercialcollective.com.au Commercial Collective