Transportation Consumer Survey

2023 HSTP Urbanized Area

Transportation Consumer Survey The results of this survey will help shape recommendations and alternatives for the 2023 Champaign-Urbana Urbanized Area Human Services Transportation Plan (HSTP) by addressing unmet needs and service gaps. If you prefer to take this survey online, scan the QR code. If you have questions or need accommodations to complete this survey, please contact Mimi Hutchinson at ehutchinson@ccrpc.org or (217) 531-8285.

1. What transportation service do you utilize most 6. What is your overall satisfaction with the often in the community? transportation services you utilize?

MTD Paratransit a. Very satisfied DRES transportation b. Satisfied MTD non-paratransit (the regular big buses) c. Unsatisfied Other (specify): d. Very unsatisfied 2. Do you use any other transportation services in Champaign-Urbana? (Circle one)

Yes

No

If yes, name the service(s): 3. For which purposes do you use transportation services? (Circle all that apply) a. Work b. Medical Appointments c. School/Education d. Shopping e. Social/Recreation f. Other (specify): 4. How often do you use transportation services? a. Less than once per month b. About once per month c. About once per week d. 2-3 times per week e. 4-5 days per week

7. Are you able to travel everywhere you would like to within the community?

Yes

No

If not, where else would you like to go?

8. What do you see as the greatest barrier to mobility in Champaign-Urbana? (Circle one) a. Lack of information about transportation options b. Lack of information about how to use available services c. Advance notice needed to request a ride d. Limited hours of operation e. Cost of transportation service f. Other (specify):

5. Are there any obstacles preventing you from using 9. What is your age? transportation services more often? (Circle all that a. Under 18 apply) b. 18-24 a. Cost of fares c. 25-45 b. System hours of operation d. 46-59 c. Advance reservation timeframe e. 60+ d. Need someone to ride with me e. Personal health reasons 10. Do you have a physical disability? f. Disability g. There are no obstacles Yes No h. Other (specify):

11. How do you think transportation coordination could be better in the community?

12. What are a few things that MTD and/or the community does well when it comes to transportation?

13. Has lack of transportation kept you from medical appointments, meetings, work, or from something else you need for daily living? Check all that apply.

Yes, a lack of transportation has kept me from medical appointments or from getting my medications Yes, a lack of transportation has kept me from non-medical meetings, appointments, work, or other things I need No I choose not to answer this question 14. Please rate your overall experience with the transportation issues below, based on all the transportation services you use:

Ease of finding public transit system information

Ability to connect to other agencies Affordability of service Reliability of service Ease of scheduling rides

N/A

Poor

0 0 0 0 0

1 1 1 1 1

Fair

2 2 2 2 2

3 3 3 3 3

Excellent

4 4 4 4 4

5 5 5 5 5

From the transit issues listed above, what are the most important to you?

15. If you utilize MTD’s Paratransit service, how could MTD better meet your transportation needs?

16. Where do you find information about transportation options in the community? Select all that apply. a. Newspaper b. TV c. Print materials distributed around town (e.g., posters, bus maps) d. Word of mouth e. Online (specify the website): f. Other (specify):

If you have additional comments or concerns, please use the blank space on the back of this page.