Transportation Provider Survey

2023 HSTP Urbanized Area Transportation Provider Survey

Please complete the attached survey (or the online version at forms.gle/K6TUA823otKC2M1c7) as thoroughly as possible. Write “N/A” after any question that does not apply to your services or clients. If you have any questions, please contact Mimi Hutchinson at (217) 531-8285 or ehutchinson@ccrpc.org.

Organization and Services Provided The following section will ask about the general characteristics of your organization and the nature of the services it provides.

1. Contact Information Name: __________________________ Address: Telephone: Email address: Name of survey responder: Title of survey responder: _ Agency website: _ Comments: 2. Please check the box that best describes your organization: Adult day care Faith-based organization Shelter Public transit agency Hospital Private transportation service (other than taxi) Medical center Ambulance Nursing home Private school Head Start YMCA/YWCA Nutrition center Neighborhood center Taxi Social service agency (non-profit) Social service agency (public) Senior center Other: 3. What are the major services provided by your organization? (Circle all that apply) Transportation Residential facilities Healthcare Income assistance Social services Screening Nutrition Information/referral Counseling Recreation Day treatment Homemaking/chores Job training Employment Diagnosis/evaluation Rehabilitation Job placement Other:

4. Under what legal authority does your organization operate?

Local government department or unit Private non-profit organization Transportation authority Other: 5. What is the geographic service area of your organization? If you have a map of the service area, please attach a copy.

County-wide Only specific municipalities (specify): Other: 6. Does your transportation program restrict any aspects of its transportation service? (Circle all that apply) Service is restricted for non-clients Service is restricted for certain trip purposes Service is restricted above X number of rides per month Service is restricted if a ride isn’t requested in advance Other service restriction: 7. Why are these restrictions in place? (E.g., funding limitations, federal regulations, or state regulations)

8. Is your organization involved in the direct operation of transportation services for clients or the general public? (Circle only one) Yes

No

9. Does your organization purchase transportation on behalf of clients or the general public from other service providers? (Circle only one) Yes

No

If the answer to both questions 8 and 9 is “No”, skip ahead to question 25.

Modes of Transportation In this section, please explain the various types of transportation services that your organization directly provides on behalf of clients or for the general public. Exclude meal deliveries or other non-passenger transportation services.

10. In what manner does your organization directly provide, purchase, operate, or arrange transportation for seniors, people with disabilities, people with low income, and/or the general public? (Check all that apply) Transportation Service Type Personal vehicles of agency staff Agency-owned fleet vehicles used by staff Pre-purchased tickets, tokens, or passes for other modes of paratransit or transit Reimbursement of mileage or auto expenses paid to clients, families or friends Volunteers Information and referrals about other community transportation services

For the general public (Y or N)

For clients only (Y or N)

Does your organization provide any transportation services beyond the options in the above table?

If yes, explain:

Yes

No

Transportation Services The following questions will ask about your organization’s transportation services.

11. Mark the following trip purposes your organization is authorized to provide to clients or the general public. (Check all that apply) Trip Purpose Health or medical (e.g., single or periodic trips to doctor, clinic, rehab or treatment center) Health maintenance (e.g., dialysis or other recurring and frequent trips) Nutrition (e.g., trips to a congregate meal site) Social (e.g., visits to friends or relatives) Recreation (e.g., trips to cultural or athletic events) Education/training (e.g., trips to schools, adult education centers, or continuing education) Employment (e.g., trips to work, job interviews, or welfare-to-work trips) Shopping Social Services (e.g., trips to counseling appointments with social workers or other social services staff excluding nutrition) Residential (e.g., trips supporting activities of group residences) Day Care Adult Day Care Mental Health (outpatient treatment) Bank Sheltered Workshop Temporary Assistance for Needy Families (TANF) Other (specify)

Organization is authorized to provide this (Y or N)

Percentage (%) of total trips

12. Please provide the following information regarding your agency’s vehicle fleet that is used to provide transportation services. Vehicle type(s) for transportation services include the following: Vehicle Type

Number

Owned

Leased

Sedan Station wagon Minivan Standard 15-passenger van Converted 15-passenger van (raised roof or wheelchair lift added) Light duty bus (body-on-chassis type construction seating 16-24 passengers) Medium duty bus (body-on-chassis type construction seating over 24 passengers with dual rear wheel axle) Small school bus (yellow school bus seating 9-24 students) Large school bus (yellow school bus seating 25-60 students) Four wheel drive vehicle 12-passenger plain van 30-foot transit vehicle (seating 27-32 passengers) 35-foot transit vehicle (seating 34-37 passengers) Other (specify) 13. What type of communications device(s) do your drivers use?

14. What are the daily hours of operation of your transportation services? Check days and list hours of operation in the space provided.

Weekdays Saturdays Sundays Holidays Other (specify): 15. Define the level of passenger assistance provided for users of your transportation service. (Check all that apply) Curb-to-curb (i.e., drivers assist passengers in and out of vehicles only) Door-to-door (i.e., drivers assist passengers to entrance of their origin and/or destination) Drivers are permitted to assist passengers with a limited number of packages Drivers are permitted to assist passengers with an unlimited number of packages Personal care attendants or escorts to passengers who require the service Passengers are permitted to travel with personal care attendants or escorts

16. Does your organization require clients/users to request transportation services in advance?

Yes

No

If “Yes”, how much advance notice is required?

Ridership The following questions will ask about client/user caseload and/or ridership.

17. Provide your organization’s annual ridership statistics. If possible, use data from the most recent 12-month period that data is available.

For the general public

For clients only

Total number of riders Total number of trips Estimated number of trips for people in a wheelchair Are the above ridership figures exact?

What time period do the above ridership figures pertain to?

Annual Expenditures and Revenues The following questions will ask about your transportation funding sources and annual revenues and expenditures.

18. Does your organization charge a fare or fee for transportation services? (Circle one)

Yes

No

If “Yes”, describe your fare structure: 19. Does your organization accept donations from clients/users to offset the cost of providing transportation services? (Circle one)

Yes No If “Yes”, what is the suggested donation amount?

20. What are the beginning and ending dates of your organization’s fiscal year?

Beginning:

Ending:

21. What are your transportation expenses and revenues? Please complete the following table. The figure should include the corresponding fiscal years, costs for salaries and fringe benefits, overhead (rent and other), fuel, lubricants and tires, maintenance, insurance, contract service, administrative and reporting costs, and other transportation-related expenses.

Category Transportation Expenses - Total Transportation Revenues Fares collected from passengers through cash or tickets/tokens purchased by passengers (including client fees and/or general public fees) Revenues collected from cash or tickets/tokens purchased by third parties on behalf of passengers Reimbursements for services obtained from third parties (e.g., Medicaid reimbursements) Local government appropriations Grants directly received by the organization Others (explain) Total Transportation Revenues

Actual, FY

Projected, FY

22. If your agency purchases direct client/user transportation services from third parties, please complete the following table. If the third party or parties are private individuals, do not list individuals’ names.

Instead, sum all entries in one line labeled “private individuals.”

Name of third party

Total number of trips purchased

Basis of payment (e.g., per mile or per trip)

Total amount paid last fiscal year

23. By source, what percentage of your transportation budget comes from: Federal funds % State funds % Local funds % 24. Please check all the funding sources that provide money for your transportation services: Federal CSBG HHS FTA Section 5307 - formerly Section 9 FTA Section 5310 - formerly Section 16 FTA Section 5311 - formerly Section 18 FTA Section 5316 - JARC FTA Section 5317 - New Freedom Initiative Title IIIB Title IIIC Title V Non-Emergency Medicaid Title XX Other: State Bureau of Public Health Bureau of Senior Services Bureau of Human Resources for Children and Families Division of Public Transit Division of Rehabilitation Services Lottery Funds Other: Local County Commission Donations Fares Grants for Charity Organizations Levy Other: Local Coordination Efforts The following questions will ask about transportation coordination efforts in your area.

25. Does your community have a governing or advisory board that includes transportation providers, agencies and consumers?

Yes

No

If “Yes”, please describe the governing or advisory board. Has your organization actively participated in planning, development and implementation of this board?

26. Is there sustained support for coordinated transportation planning among elected officials, agency administrators, and other community leaders? Is there growing interest in and commitment to coordinating human services transportation trips and maximizing resources?

27. Is there an ongoing process for identifying duplication of transportation services, underused assets, and service gaps? If yes, describe this process.

28. In your opinion, are the specific transportation needs of your target populations (e.g., individuals with low incomes, older adults, and people with disabilities) well documented?

29. Does your community have a plan for providing coordinated transportation among all service providers in your area? Does the plan have a clear mission and goals? Are there any assessment results that might be used to develop a set of realistic actions to improve coordination among service providers?

30. Have your coordination efforts been hindered by billing and payment issues?

31. What do you see as the greatest barrier to coordination and mobility in your service area?

32. What do you see as the greatest barrier to coordination and mobility in your service area?

33. What elements of the existing transportation network provide the most useful mobility options for the public and clients/users of human services agencies in your service area?

34. In your assessment, what enhancements are most needed to improve the coordination of public and human services transportation in your service area?

35. Please list any additional concerns or information regarding local coordination efforts here.

36. Are your agency’s transportation service coordinated with other transportation providers in your area?

(Circle one)

Yes

No

If “Yes”, to what extent? (Check all that apply) Central dispatching Refer clients Provide services for people with disabilities Joint driver training Emergency backup (shared vehicles) Provide transportation services for other agencies Other: 37. Who do you coordinate your transportation services with? (Please list specific agencies and refer to the previous question)

38. Based on your experience, what are the barriers to coordination of transportation services? (Check all that apply) Federal regulations State regulations Liability issues Not enough equipment Incompatible clients Satisfied with existing transportation program, do not see need to coordinate Reluctance of area transportation providers to coordinate Low funding Other (specify): 39. Given the greater emphasis on coordinated services by federal agencies such as the Federal Transit Administration (FTA) and the Administration on Aging, what would make a coordinated transportation program more attractive to your agency?

40. How does your organization share information about transportation options? (Check all that apply) Newspaper TV Print materials distributed around town (e.g., posters, bus maps) Online (specify the website): Other (specify):

Thank you for your cooperation! Please return your completed survey to Mimi Hutchinson, either by scanning and emailing your responses to ehutchinson@ccrpc.org, or by mailing your completed survey to the following address: 1776 E Washington Street Urbana, IL 61802