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Impact in Our Community INSPIRA’S WORK IN 2018/19


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The Programme has built my teamwork skills which has improved my confidence.

When I first came to Inspira my confidence was very low and I am now delighted to have just been offered a new role with the NHS

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Impact in Our Community


CONTENTS PERSONAL SUPPORT IMPACT AIMS AND MISSION................................................................................................................4 INTRODUCTION FROM THE CHAIR AND THE CHIEF EXECUTIVE.................................. 5 BRIDGING THE EMPLOYABILITY GAP............................................................................................ 6 HOW WE WORK......................................................................................................................................... 7 OUR IMPACT.......................................................................................................................................... 8 - 9 PERSONAL SUPPORT ....................................................................................................................10 - 11 WORK RELATED EXPERIENCES.............................................................................................. 12 - 13 ADVICE, GUIDANCE AND PLANNING................................................................................... 14 - 15 PRACTICAL SUPPORT ................................................................................................................... 16 - 17 ENGAGEMENT IN THE COMMUNITY..................................................................................... 18 - 19 PERSONAL DEVELOPMENT PROGRAMMES................................................................... 20 - 21 OUR PEOPLE..............................................................................................................................................22 OUR PARTNERSHIPS ............................................................................................................................23 OUR FINANCIAL SUSTAINABILITY................................................................................................. 24

Inspira’s work in 2018/19

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IMPACT AIMS AND MISSION

Inspira works to connect people with education and employers. Our mission is to empower young people and adults to help them reach their potential in life, work and society.

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Impact in Our Community


INTRODUCTION FROM THE CHAIR AND THE CHIEF EXECUTIVE

George Beveridge Chair, Inspira

Mark Bowman Chief Executive, Inspira

2018/19 has been a challenging but ultimately successful year for Inspira. Inspira has a clearly understood purpose to help people reach their full potential in work, life and society. We do this with a customer centric model. Our model, which emphasises Practical Support, Advice and Guidance and Action Planning, Work-Related Experiences, Personal Development programmes, Personal Support and increased Engagement in the Community, ensures young people and adults have access and experience of the working world and the knowledge and skills to succeed in it. In 2018/19 we have grown our delivery in Cumbria, Lancashire, Blackpool and Blackburn whilst placing foundations to deliver programmes in Northumberland and Newcastle in 2019/20. To do this, most of our contracts have been extended or recommissioned over the past 12 months. To maintain and grow these contracts in the current political and funding environment is something that the Trustees, are proud of. Major contracts that have contributed towards our charitable objectives this year include: National Citizen Service (Cumbria, Lancashire, Blackpool, Blackburn), National Careers Service (Cumbria and Lancashire), Targeted Careers Information Advice Guidance (Cumbria), Skills Support for the Unemployed (Cumbria), NEET Reduction (Cumbria), Mentoring (Cumbria and Blackpool), Enterprise Advisor Network (Lancashire, Blackpool, Blackburn). The Charitable objectives are delivered by a resilient staff team of over 100 FTE and 100 seasonal staff. We also have the support of over 500 volunteers. Every year the Senior Management Team, on behalf of the Trustees carry out a full staff survey. The Trustees are delighted that the most recent survey showed positive results including 94% of staff recommending Inspira as an employer and 94% taking pride in belonging to the organisation. An operating surplus is reported in the Annual Report and the developing operating model is designed to keep the Company on a robust and sustainable footing. Inspira’s work in 2018/19

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BRIDGING THE EMPLOYABILITY GAP... ...CONNECTING PEOPLE, EDUCATION AND EMPLOYERS

4,253 28,734 150,104 6,555

Adults have accessed our service .

Our work in numbers:

Young People have accessed our service. Student encounters with employers.

Young People and Adults progressed into jobs and learning.

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Impact in Our Community


HOW WE WORK Inspira’s model is customer centric and encompasses a six pronged approach, with support adjusted depending on an individual’s need or community-led initiative. We ensure young people and adults have access to and experience of the working world and the knowledge and skills to succeed in it. This helps to build stronger local communities. Life Work

PRACTICAL SUPPORT

Society BETTER EQUIPPED TO FIND WORK

ADVICE, GUIDANCE, ACTION PLANNING WORKRELATED EXPERIENCES PERSONAL DEVELOPMENT PROGRAMMES

PERSONAL SUPPORT

INCREASED ENGAGEMENT IN THE COMMUNITY

BETTER EQUIPPED TO SUSTAIN EMPLOYMENT

INCREASED CONFIDENCE AND RESILIENCE

YOUNG PEOPLE AND ADULTS ARE EMPOWERED TO REACH THEIR POTENTIAL IN LIFE, WORK AND SOCIETY

DEVELOPED INTO SOCIALLY RESPONSIBLE CITIZENS

Inspira’s work in 2018/19

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IN YEAR IMPACTS 8,500

THE KEY

779 2545

customers joined The Key pre-employment programme.

regulated qualifications in 39 different areas including Door Supervisor, Hospitality and Catering, Warehouse and Storage and Health and Safety.

335

people achieved a progression into learning or employment.

LAUNCH NATIONAL CAREERS SERVICE

4,042 1,237

people accessed the service delivered by Inspira. people moved into a job or learning.

CEIAG We have helped place 5000 Young People into education, training and employment. Cumbria NEET / Not Known was 3.8% figures versus the country’s 5.5% average. 8

Impact in Our Community

214 115


420

INDEPENDENT SUPPORT parents or young people were helped.

BECBC CAREERS AND ENTERPRISE COMPANY FUNDED MENTORING OF YOUNG PEOPLE

young people have had employer encounters through the project. 

107 290 290

young people mentored in Blackpool young people mentored in North and West Cumbria volunteers gave up their time to mentor

HPAD young people accessed the service.

4,600

progressed into education.

NATIONAL CITIZEN SERVICE places delivered to 16/17 year olds

ENTERPRISE ADVISER NETWORK

85%

of Lancashire schools could evidence the achievement of benchmark 5 and 75% of benchmark 6 of the Gatsby Benchmarks.

141,604 134

student encounters took place with employers -

volunteer Enterprise Advisers took part in the project

Inspira’s work in 2018/19

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PERSONAL SUPPORT DAVID’S STORY

Designed to give people the emotional support they need to get their lives, education and careers on track, personal support works in tandem with Inspira’s other five areas of support. Launchpad was developed as a wrap around, nonregulated learning model which included relevant individual information, advice and guidance with one to one support and group sessions where appropriate. Individual programme content and curriculum addressed a wide range of topics, skills and behaviours intended to improve employability, motivation, personal effectiveness, confidence and selfworth. An individual’s learning programme was determined through an initial assessment; progress was measured by monthly reviews and an on-programme re-assessment. All participants had access to accredited learning, predominantly in Maths, English and IT, as well as a range of other vocational subjects such as retail, warehousing/ logistics, administration and care sector skills. For David, Launchpad helped him develop lots of skills like communication and presentation skills as well as helping him create his CV which resulted in him getting a job. View the video

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www.inspira.org.uk

Impact in Our Community


BAILEY’S STORY

Bailey Wilde, 17 years old and from Penrith, had an EHCP (Education Health Care Plan) and was approaching the end of Year 12. ”I knew that I didn’t want to stay on at school,” said Bailey, “But I was unsure of my options and if I was academically able for the level of courses that I wanted to study (Sport).” Inspira Adviser, Louise Latta, was invited to attend Bailey’s EHCP review and through discussion suggested a visit to a local college to look at the Foundation Learning courses which offer units tailored around the interests of the student. While on the tour, Louise and Bailey began talking about his experience rendering the outside back wall at home - expanding on this idea, Louise suggested a construction route. ”As soon as I walked through the entrance (of the College) it just felt right,” continued Bailey. ”Everyone was very welcoming, and I was shown around the college and construction department. I decided to apply and attended a ‘Future Student Event’ and even a ‘Taster Day’.” Louise was able to help Bailey complete his special transport request which helped to make Bailey feel more confident about starting college in September. ”I feel I am going to benefit personally,” Bailey said. ”As this course is going to improve my fine motor skills and confidence which will help me prepare for the future and the ‘World of Work’. “I feel that Inspira has provided a really good service and I don’t think I would have got to where I am without the support of Louise.” Read the Blog

www.inspira.org.uk

Inspira’s work in 2018/19

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WORK RELATED EXPERIENCES ALLAN’S STORY

Research indicates that encounters with employers can substantially help young people and adults to be inspired in their career choices and reduce their risk of being Not in Education, Employment or Training (NEET) or unemployed. Inspira aims to link employers with young people and adults through pre-employment programmes which incorporate meaningful workplace experiences and employer encounters. Practice shows us that real life work-experience can make the difference to people finding employment. In Furness and North Lancashire, a pre-employment programme with the NHS was run in-conjunction with Inspira, Furness and Lancaster & Morecambe colleges as well as the Jobcentres in Lancaster, Morecambe and Barrow. While over 100 people expressed an interest in the pilot programme, 26 people actually undertook the course. Twelve candidates were selected for roles within the two hospitals and care providers based in Lancaster and Barrow. Allan Porter, a participant in Barrow said, ”The Programme has built my teamwork skills which has improved my confidence. When I first came to Inspira my confidence was very low and I am now delighted to have just been offered a new role with the NHS as a Domestic”. The programme consisted of three components – development of employability skills, an accredited college course and a live work placement – followed by opportunities to apply for live vacancies within the hospitals and care sector. Through a supported application process which included a session looking at the NHS as an employer, the roles available and opportunities within the organisation for progression and development, potential candidates were then offered a place on the programme. Inspira ran the employability skills section which included personal development, creating a stand out CV and cover letter, tailoring applications where clients learnt the importance of matching the job and person specifications against their skills and qualities. Advisers also led a session on how to win at interviews which involved preparation for different kinds of interviews and employer-led interview experience; this was supported by local employers including BAE, Lakeland Care and Johnston Recruitment. ”Using social media including Facebook, Twitter and LinkedIn for professional networking and job search opportunities and creating a positive digital footprint, were an important part of the programme,” said Lisa Thomason, Inspira Adviser. 12

Impact in Our Community


MEET OUR VOLUNTEERS

The Enterprise Adviser Network is an innovative careers and enterprise programme which matches local schools with volunteers from local businesses to help boost employment prospects for young people. Co-funded by Lancashire County Council and The Careers & Enterprise Company (CEC), and delivered by Inspira on behalf of the Lancashire LEP’s Skills & Employment Hub, the Network involves over 134 volunteer strategic leaders from business – Enterprise Advisers – who work directly with 122 Lancashire schools and colleges, assisted by Inspira’s Enterprise Co-ordinators. Enterprise Advisers support the schools and colleges to embed careers and enterprise into the educational journey, and to boost the number of employer encounters that young people experience. In 2018 - Christ the King Catholic High School in Preston, Lancashire was recognised for its work supporting careers education and helping young people into the world of work. Careers Lead, Julie Creeley, was awarded Careers Lead of the Year due to her work with curriculum staff, local colleges, universities and employers to provide a programme which raised student’s aspirations, broadened their horizons, empowering them to make well informed realistic decisions and manage transitions confidently. An additional focus has been on the development of the Careers Hub in the Blackpool Opportunity Area. By 2020 is it expected that every young person in school years 7-13 will have at least one workplace encounter.

Inspira’s work in 2018/19

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ADVICE, GUIDANCE AND PLANNING THOMAS’S STORY

As a leading career management charity, Inspira works with young people and adults to help them understand the careers options available to them and how to manage their career journey, undertake an education or training pathway and ultimately find work. By being embedded in our local communities we draw on local labour market intelligence and excellent relationships with educational institutions and employers. Thomas Kennerley from Lancaster was referred to the National Careers Service by his Work Coach after his mother and sister recommended he contact the National Careers Service as they both had such a positive experience with the service. A face-to-face appointment was arranged to give Tom support with his CV and to help him gain employability skills. ”I am a young man with Autism and Cerebral Palsy, with no experience of the world of paid employment,” said Tom, ”but because of contacting the National Careers Service, I’ve now secured a placement with the NHS.” Tom’s adviser, Pam Gell, showed him the range of career resources available on the National Careers Service website. She also helped him to highlight his strengths and relevant skills, even though he had limited work experience. ”I completed an employability course with Inspira and a health professional course with Lancaster & Morecambe College,” continued Tom, ”and I also received 2-3 follow up telephone contacts with ongoing support.” Tom left school early and became unwell but did manage to secure a voluntary position at Oxfam & CAB. Pam helped him with identifying transferable skills and showed him how he could apply for roles without direct experience. ”I always wanted to work in administration but didn’t know how to go about accessing the right role for me,” Tom said. ”The NHS will give me access to Occupational Health and offer the support I need to flourish and progress in my role. This process has allowed me to feel valued and recognised for my skills and determination. ”I would encourage others to use the service as it’s been a positive step and a springboard to new opportunities. My adviser was really encouraging and supportive throughout. I would recommend the service to friends/colleagues and explain how the advice and guidance I received, helped me to achieve my goals.”

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Impact in Our Community


MEET SARAH

Sarah Harrington is a Director with Inspira. Part of Sarah’s remit is shaping Inspira’s commissioned work to help schools and education providers meet the Gatsby Benchmarks. Schools in Cumbria and North Lancashire commission Inspira to provide careers information advice and guidance for young people within their schools; this sits alongside the targeted work the Charity is commissioned to do through Cumbria County Council. The targeted work, commissioned by Cumbria County Council, delivers career information, advice and guidance to a specific group of young people, for instance, children looked after, care leavers and those who attend the PRU, or are in hospital and home tuition. As education institutions have a statutory responsibility to provide universal careers advice and guidance to their pupils, this wider commissioned service enables schools to meet their responsibilities and the Gatsby Benchmark requirements. In particular being able to offer young people impartial careers information, advice and guidance and robust labour market information. As a provider of careers guidance, Inspira’s strength lies in the fact that the Charity undertakes complementary work which benefits pupils such as NCS, Employer Mentoring, the Amazing Apprenticeships workshops and NEET interventions. As a longstanding provider of careers guidance in the North West, Inspira works hard to win contracts which contribute to the development of a young person’s life and career journey – preparing them for the world of work, and helping them reach their potential in work, life and society.

Inspira’s work in 2018/19

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PRACTICAL SUPPORT MEET HANNAH

Inspira’s practical support can range from accompanying young people who are on the CEIAG contract to careers fairs, helping families navigate Education and Health Care Plans through the Independent Support contract, to showing adults how volunteering can help build their skills and CVs. Hannah Rutherford is a Skills & Development Adviser with Inspira. In her role, Hannah works with young people in schools to make sure they get access to independent careers advice and can make decisions about their future. Hannah also works with students who are not in education, training and employment, helping to inspire them and encouraging them to reengage with learning. Hannah believes it is important that young people to have access to impartial careers information, advice and guidance as there is so much information to make sense of. ”Having an independent person who can guide them through the different options for education and training is important,” says Hannah, ”as it makes sure each pupil has the information they need to make the right choice for their own learning style.” Hannah also works with young people who have special educational needs and disabilities ensuring they are in a position to make informed decisions about their own future. Read more here

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www.inspira.org.uk

Impact in Our Community


NATHAN’S STORY

Nathan Brown accessed Inspira’s Graduate Support Programme. Designed to give graduates a practical grounding in employability skills and how to find employment, the programme attracted a lot of interest. Nathan credits Inspira’s Graduate Support for helping him progress into a role as it made him aware of how to find local vacancies within his chosen industry, as well as linking him to local employers. Nathan said he would encourage other Graduate/College leavers to get involved with the programme so that they also have access to the useful information and skills he received.

Inspira’s work in 2018/19

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ENGAGEMENT IN THE COMMUNITY WORKING IN PARTNERSHIP

Being engaged with the local community is an important part of ensuring companies and people feel included and are contributors to society. Ensuring the programmes we deliver include engagement with our communities, helps young people and adults understand more about themselves as well as career and volunteering opportunities within their local area and how to access them. One local community project which Inspira delivers is the Business and Schools Collaboration Project which is commissioned by the Britain’s Energy Coast Business Cluster (BECBC) based in West Cumbria. The innovative project, which is bankrolled solely through crowd funding initiatives through BECBC, enables all businesses in Cumbria to volunteer and get involved with career orientated events in West Cumbrian schools. Using a user friendly online ‘Career Events Portal’, schools are able to plan out their year’s activities while employers can map out their socio-economic contribution commitments over the academic year. The dedicated Business Engagement Lead, Vicky Ritson, ensures the events are well attended and the business representatives are wellprepared and equipped to give careers advice. Vicky works with the representatives and schools to develop their professional knowledge of careers education and to use the Constellation of Opportunities package which ensures labour market intelligence is presented consistently across all sectors, not just in specific fields the representatives are familar with. From January 2018 to the end of November 2018 the project worked with all the schools in West Cumbria, along with 130 companies, 65% of whom were not BECBC members.

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Impact in Our Community


WORKING WITH YOUNG PEOPLE

Every year in June, over 600 Year 6 children from primary schools across Allerdale and Copeland attend the annual Jobs in Our Community event. Funded by the Cumbria Community Foundation and organised by Inspira, the event is aimed at introducing children in Year 6 to the world of work, helping them understand the wide variety of jobs available in a range of sectors. A range of employers from sectors such as engineering, science, hospitality, construction, public services, sport, finance and health, attend the event making the experience as interactive as possible in order to give the young people a real taste of what it is like to work in a particular field. Mason Rothery, a student at Allonby School commenting on trying out a reality headset said the experience was, “the best day of my life.”

Inspira’s work in 2018/19

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PERSONAL DEVELOPMENT PROGRAMMES LIAM’S STORY

Personal development is a key component of Inspira’s programmes, whether that is getting people ready for the working world or continuing their education or training. Activities cover awareness of and the ability to identify and develop talents, realising potential, dreams and aspirations. National Citizen Service (NCS) which incorporates personal development, is one of the key contracts Inspira delivers for young people. Liam, from Barrow-in-Furness, credits securing a permanent role at Barrow Academy as the Student Liaison Officer, to NCS. He believes that the skills and qualities he learnt and developed whilst participating in NCS and then his involvement in the NCS Extension Phase, helped him land the role. ”During phase 1 of the programme we were pushed out of our comfort zones through a series of challenging activities, scaling peaks, scrambling ghylls and literally climbing mountains,” said Liam. But during the week Liam built his teamwork, leadership and communication skills and this carried on throughout the programme. Keen to continue his journey with NCS, Liam felt inspired by the opportunity to be a regional advocate and applied for the NCS Regional Youth Board. From the Regional Youth Board to the National Youth Board, Liam continued to grow and contribute to NCS and his local community making positive change by spurring on a mental health campaign to quash the negative stigma around disability. Gaining transferable skills along the way, Liam went on to work closely with Inspira’s recruitment team in Barrow-in-Furness, organising the NCS Local Action Group before landing his role at Barrow Academy.

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Impact in Our Community


ABOUT THE KEY

Inspira’s employer-led programme for unemployed Cumbrian’s has proven that personal development benefits everyone whatever their age. The Key designed to get unemployed people back in to work, was positively praised in an independent report, for the dramatic improvements in confidence, selfesteem and hope/sense of direction for participants, and our genuinely caring staff. Commissioned by the Education and Skills Funding Agency (ESFA) and Cumbria Local Enterprise Partnership (LEP), utilising EU Social Investment Funding (ESIF), the pre-employment programme supported unemployed and economically inactive adults to progress into learning or work. That initial programme delivered by Inspira ran from February 2017 to March 2019 and was based on the model of an employer-led work academy, designed around identified job opportunities, and personal development tools to equip learners with the vocationally related skills, attitudes and behaviours needed by local employers. Delivered throughout Cumbria and concentrating on areas with the greatest need such as Allerdale, Barrow-in-Furness, Carlisle and Copeland, the programme focused on sectors with high recruitment needs driven by growth plans and/or anticipated replacement demand. Konnor Collins, who landed a role with H Samuel, The Jeweller said, “I would encourage other people who are unemployed to take part in The Key. It gives you a support structure to ensure success in your job search.”

Inspira’s work in 2018/19

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OUR PEOPLE Inspira has a committed staff. Our model for staffing is twofold. We like to blend experienced and qualified colleagues with new recruits to the sector. This is particularly evident on the delivery of National Citizen Service where a small team of permanent staff supervise a large team of temporary recruits to deliver mainly summer programmes. Over 40% of these recruits are previous beneficiaries of the organisation. Our staff are well trained. We use a blended programme of face to face, online and qualification-based training. Some of the qualifications we facilitate for staff, in particular careers qualifications, are required by individual contracts. Communication with all staff is crucial and the organisation has an internal communication strategy which includes: · ‘Inspiring Inspira’ is an interactive communications portal which houses all social media sites, the organisations central database, performance dashboards, relevant websites and an internal messaging system. · A  ccess to regular team meetings, a schedule of briefings by the CEO, an annual staff survey and a dedicated staff representative structure. At the last staff survey 94% of staff said they would recommend Inspira as an employer with the same number taking pride in belonging to the organisation.

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Impact in Our Community


OUR PARTNERSHIPS We work in partnership with schools, colleges and universities to deliver a whole range of services. We have partnerships to deliver contracts such as the National Citizen Service with the National Citizen Service Trust and the National Careers Service with The Growth Company and The Education Development Trust. The Charity works hard to develop and sustain productive partnerships. We work very closely with both County Councils, unitary authorities and district councils across both the Cumbria and Lancashire Local Enterprise Partnership footprints and the local enterprise partnerships themselves. This involves both contractual and non-contractual work. We also have partnerships with community groups in all the areas in which we deliver. The Trustees regularly review the Charity’s approach to stakeholder engagement ensuring we deliver maximum impact to our beneficiaries.

Inspira’s work in 2018/19

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OUR FINANCIAL STABILITY Despite the difficult funding and operating environment Inspira is in a good position to grow and deliver increased public benefit. We will expand our reach across both the North East and North West, building on the opportunities provided by National Citizen Service, National Careers Service and Local Enterprise Partnership contracts. The Trustees will ensure that the Charity continues to benefit the public by providing strong governance and the Senior Management Team will provide strong management. The majority of our work was funded through major contracts which help us meet our charitable objectives. These commissioners were: · N  CS Trust · C  umbria County Council  ducation and Skills Funding Agency · E · L  ancashire County Council  umbria Local Enterprise Partnership · C  ancashire Local Enterprise Partnership · L · T  he Growth Company · E  ducation Development Trust · C  areers & Enterprise Company We were also pleased to work with and deliver projects for a number of community focused projects funded by local businesses and organisations.

www.inspira.org.uk @inspiraforlife

Profile for Inspira

Impact in Our Community  

Read how Inspira works to inspire young people and adults to help them reach their potential in work, life and society.

Impact in Our Community  

Read how Inspira works to inspire young people and adults to help them reach their potential in work, life and society.

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