EDUCATIONAL SESSION TRACKS

Staying Innovative: CRMs, Event Management Platforms, and Research & Assessment

From pen and paper to complex CRM systems, visitor data is what drives our work. We encourage you to share how your institution collects and analyzes visitor data and how it shapes your operations, including collection strategies, metrics, analytic assessments, and reporting practices. Learn how you can best leverage data to meet your campus and departmental goals, as well as improve the visitor experience.

Classroom Visits: Let's Talk Slate Automation!

Sandra Vance, Assistant Director of Admission, Gonzaga University

Does your daily visit program offer classroom visits for prospective students? Do you use Slate as your CRM? Do you want to find a way to make classroom visit registration easier, and potentially even automated? This session will cover how Gonzaga University has utilized Slate "related events" on visit registration forms to automate the entire classroom visit registration process This utilization has benefited the user experience, increased data clarity, and ensured smooth communications with faculty partners. Anyone who helps to coordinate classroom visits or wants to learn more about optimizing their Slate registration forms should come to this session!

Moving Forward: An Exploration of Revised Visitor Service Standards

Paul Hovey, Director of Visitor Experience, Fairfield University

The Council for the Advancement of Standards in Higher Education (CAS) approved visitor services standards, in conjunction with CIVSA, for the first time in over a decade this past year. Shortly thereafter, CAS also approved general standards for all of higher education. This presentation will serve as an overview of what those revisions are, how you can use standards in your daily professional work and what CIVSA hopes to accomplish with this new set of standards Time will also be set aside for an open discussion among attendees about how CIVSA can best serve members in the effective implementation of these standards at individual institutions