EDUCATIONAL SESSION TRACKS

Herding Cats: How We Manage 100+ Student Leaders

Andrea Hitsman, Assistant Director - Campus Visits, Saint Louis University

With almost 30,000 annual campus visitors, you may be surprised to learn that the Saint Louis University Campus Visit team is made up of only three full-time professional staff members You may be asking yourself, "how do they do it?" The answer is both incredibly simple and incredibly complex: a dedicated team of more than 100 college student workers Our team has the challenge of recruiting, hiring, training, and maintaining a highfunctioning team of volunteer tour guides, University Ambassadors, and Admission Representative Interns. We don't just employ these students, though. Our student worker program provides progressive leadership experience, offering career prep, professional development opportunities, and one-on-one mentorship with professional staff members across various department subunits. Working with our team of professional staff, including student development experts, we have created a strategic training and development method to ensure these roles encompass more than the average college job Join Andrea Hitsman, Assistant Director for Campus Visits, and Samantha Wilson, Program Coordinator (and former SLU Admission Student Worker!) to learn more about how we have developed a leadership program that gives our students real-world experience while working in the Office of Admission We promise it doesn't always feel like herding cats!

Renaissance: The Rebirth of Tour Guide/Ambassador Programs Post- COVID

Tera McDonald, Assistant Director for Campus Visits, Georgia Tech

This session is for those who oversee and advise campus tour guide/ambassador programs. The session will touch on the impacts that COVID placed on tour guide/ ambassador programs and will dive into looking at strategies used to manage tour guide accountability, morale, motivation, retention, training, and development