EDUCATIONAL SESSION TRACKS

From Play to Pay: Lessons Learned from Moving to a Paid Ambassador Program

Ann Malkoc, Events Manager, Emory University

The Emory Student Ambassador (ESA) program transitioned from a volunteer to a paid program in the 2022-2023 academic year As Emory returned from the pandemic and drastically increased its in-person public engagements, we realized how vital a strong, affinitive student ambassador program is to a university. One might think this transition would instantly solve many problems; and while it has, we still have some long-term objectives to attain.

Getting Work Done

Kailen Richmond, Assistant Director, Lehigh University

How can you help people remember to complete tasks? What strategies can you share with someone struggling with organizational skills? What is the best way to communicate with people from different generations? This session will focus on determining the best approaches to collaborating with students workers, vendors, and/or co-workers that have trouble completing assigned tasks We will also discuss how to move away from micromanaging while still meeting goals.

We're FINE!: Two New Supervisors Leading Together Through the Fire

Shawn Wilson, Assistant Director - Admissions, Kent State University

Supervising a team is challenging, especially when you are thrown into what can only be described as a building on fire. Two teams, Office Assistants and Tour Guides, each with their own challenges requiring different solutions. This presentation will follow the trials of two new supervisors as they learn to lead and rebuild their teams to figure out how to become successful units