EDUCATIONAL SESSION TRACKS

Teamwork is FUN-damental: Creating an Environment Where Authenticity Drives Success

Kinsey Stout, Director, Enrollment Engagement and Experiential Marketing, Berry College

What are the elements that define a successful team? How do you build one from the ground up - and more importantly, how do you ensure that the same positive, highperformance culture exists across the institution? At Berry College, what began as a project to update technology systems launched a revolution to create an environment where clear communication and authentic relationships serve as the foundation to reach ANY successful outcome In this session, we'll discuss how our institution implemented personal and professional team-building activities within and across departments, from administrators to professional staff to admission ambassadors. We'll share information about how we established a new framework and built buy-in to execute successful projects and drive enrollment outcomes, as well as tips for working better as a team (dare we say, even having FUN?) within your office and with your campus partners.

Writing a Comprehensive Ambassador Policy Manual

Micah Howe, Director, Associate Director of Prospective Student Programs, University of Oregon

Whether your tour guide organization is large/small or paid/volunteer, clear expectations for students are integral to their success. University of Oregon’s Ambassador Program policy manual underwent significant edits in recent years to address the dynamic employment landscape on campus, including changing payroll guidelines, emergency management protocols, disciplinary procedures, and more This session will help departmental leaders and other visit professionals write a clear policy manual for ambassadors or review an existing policy document in need of updates. Session attendees will also review highlights from the CIVSA Shared Resources webpage and share with one another to identify gaps and best practices in human resources policies for student supervisors.