EDUCATIONAL SESSION TRACKS

Building and Strengthening Your Team: Recruitment, Training, and Development for Students, Staff, and Self

Professional growth and development are central to the work that we do Sessions in this track include student, staff, and personal growth Topics may include hiring and retention, training and development, work/life balance and wellbeing, and improving office culture We encourage you to share innovative ideas and strategies that have helped to shape your team dynamics, build personal and team morale, and equip all levels of staff with the tools they need to succeed.

"And I Keep My Side of the Street Clean" - Here's What I Mean

Tiana Hakimzadeh, Director, On-Campus Programs,

American University

Karma is not my boyfriend, and Karma is not a god, but Karma could be the breeze in my hair on the weekend Listen and learn from this professional's series of ups and downs, and how she fulfilled her needs and her institution's needs in a healthy, clear, and direct way. From overseeing a tour guide program of 150+ students and almost getting fired, to restructuring a 15-year-old organization structure from an unpaid program to a 40-person paid program Learn how to navigate and embrace change while never giving up in creating a tour guide organization that works best for you and your institution She and Karma vibe like that!

ACT Accordingly: Increasing Accountability, Communication, and Teamwork with Student Ambassadors

Patrick Fredricks, Director, Assistant Director of Admission for

Campus

Visit Programs, Fort Lewis College

Managing a large group of students can be challenging with varying schedules, needs, communication preferences, and issues that pop up all the time Learn how one student ambassador team was transformed overnight by implementing a new system of accountability and rewards which also helped increase communication, collaboration, and timeliness