How to Pay Bill Pay Online Set up an account and register for electronic billing or make a payment online at cityofrockhilll.com/utilitybilling. Pay by Phone Pay by calling a Customer Service Representative 8 AM to 5 PM at 803-325-2500. Call volumes are heaviest on Monday and Friday so you may experience a longer wait. Call 803-329-5500 to pay with credit/ debit card 24 hours a day, seven days a week. You will need your account number and the last four digits of your social security number. Pay in person City Hall, 155 Johnston Street, Rock Hill, SC 29731-1706 Pay at drop box beside drive-through window at City Hall Pay at drop box inside of City Hall at the Collections Counter Pay at drive-through at City Hall 8 AM to 6 PM Monday through Friday Outage Reporting On the Web From your tablet, laptop, or smart phone, go to cityofrockhill.com/outage. Click “Report Power Outage,” “Report Water Problem,” or “Report Sewer Problem” to open a new window. Enter your billing account number or the telephone number on your account and click “Submit.” By Text From your tablet, laptop, or smart phone, go to cityofrockhill.com/outage. Click “Text Notification for Power Outages.” Choose “Opt In for New Text Notification” and type your account number, cell phone number, and a name for the account (ex. Home, business, parents, etc.) You’ll receive a text if we show your power is out, and you can report outages or check on status. From the Mobile App Download the City’s mobile app from Google Play or the Apple app store. The app is called “City of Rock Hill SC” with the City logo icon. Open the app and select “Report an Outage.” Enter your billing account number or the telephone number on your account and click “Submit.” On the Phone Call Rock Hill Utilities at 803-329-5500. Outage reports are received by our automated system, which instantly registers your service problem and automatically directs crews to the source of your outage or problem. During widespread power outages, higher than normal call volumes may occur so please be patient if you get a busy signal or it takes time to be connected. Connect Utilities Residential property owners and residential rental customers may go to cityofrockhill.com/customerservice to complete a service agreement to turn on utilities. Click “Submit Service Agreement” to complete the document. Please upload a copy of a valid state-issued photo identification with closing documentation, sales contract, or your lease. Please allow up to 48 business hours for your application to be processed if applying via email or fax. You
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