June 2020 Monthly Performance Report

June 2020 Monthly Performance Report The City of Rock Hill has developed a service strategy with three main ini a ves.

Serving embodies our commitment to the community.

Engaging represents our responsibility to ac vely communicate and connect with our residents.

Growing encompasses our pledge to work together to encourage balanced growth in our community.

This report provides monthly performance data on the City’s ongoing key metrics. For more detailed informa on on the Strategic Plan and other perfor March 13—Ini al Governor’s declara on of State of mance informa on, please see reports and Emergency dashboards at www.cityofrockhill.com/  March 15—State closure of public schools transparency.  March 17—State closure of bars and restaurants for dine -in customers Beginning in mid-March 2020, the City of Rock  March 20—Governor’s second declara on of State of Hill began to see the effects of the State reEmergency sponse to COVID-19. While voluntary ac ons  April 3—State closure of non-essen al businesses began earlier, the State response milestones  April 7—Statewide Home or Work Order took place on the dates listed to the right.  May 3—State authorize reopening—outdoor dining  May 11–State authorize reopening—indoor dining  May 12–Some PRT facili es opened; required reservaons  June 15—City Hall (limited) reopening, employees working remotely return to office Public Safety Response Time

Serving Police 3.3

Fire 6.4

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Target for public safety response me is under 5.4 minutes (average).

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Response mes are measured so that the data is comparable to other jurisdicons.

Violent and Property Crimes June 2018 to June 2020 

Rock Hill saw some ini al changes in the types of crimes encountered by law enforcement with COVID19 community response ac ons, most notably a decrease in property crime.

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RHPD con nues monitoring changes a8er the South Carolina Governor’s reopening of some businesses.

Serving REDI & Voluntary Code Compliance 

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Voluntary Compliance

Resource Educa on & Development Ini a ve (REDI) target specific neighborhood Catawba Terrace with addi onal resources appropriate to neighborhood needs.

Voluntary compliance is a measure of what percentage of property owners bring their property back to compliance a8er a cita on.

City

REDI Neighborhood

87%

94%

Target for voluntary compliance is 75%, both in the city as a whole and the REDI neighborhood.

Call Center— Wait Time 

U li es is in the final stage of upda ng all customers to new meters.

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Customers in June were affected by the following: ▪ U lity disconnec ons resumed on June 15.

▪ Customers encouraged to use online op ons during COVID-19.

U li es—Electric Reliability 

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System Average InterrupJune 2020 on Dura on Index (SAIDI) SAIDI measures the system-wide average power outage 146.89 Minutes dura on per customer.

The SAIDI target is less than 160.18 minutes.

Crews are mobilized to lessen the dura on of issues and equipment automa on is deployed to minimize the impact of events.

‘REC in a Box’ Par cipants 

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Recrea on, Educa on and Community (REC) in a Box began in FY2019.

June 2020 A baseline of 40 Par cipants number of events is established to create a future target.

COVID-19 has greatly impacted all Parks, Recrea on & Tourism (PRT) programs including REC in a Box.

Engaging COVID-19 & Tax Revenue June 2020 con nues the revenue impact from the coronavirus response in South Carolina.

Rock Hill Police Department and Public Trust In early June, Chief Chris WaQs (le8), Police Chaplin Seth Crosby (middle), and May John GeQys (right) publicly addressed concerns regarding police and police tac cs in wake of the death of George Floyd in Minneapolis. Chief WaQs discussed RHPD’s prohibi on against choke holds, use of body cameras, and efforts being make to build upon de-escala on tac cs training in the department.

Rock Hill is taking a proac ve approach to building public trust with the police department through developing public involvement, such as the crea on of a Ci zen Review Board.

Outreach

Rock Hill Finance con nues to carefully monitor revenue numbers as the situa on changes.

Overall, revenues significantly improved in June but the annual budget shorOall is s ll expected to have a nega ve revenue impact of over $2 million, mostly aQributable to the public health response in the state.

June 2020 Business License revenue is 86% of Business License revenue for June 2019, also an improvement over the past two months.

U li es revenue also improved in June 2020 with an an cipated 98% collec on rate. U lity disconnecons as a result of non-payment resumed the week of June 15.

Revenue from Sports Tourism connues to be significantly impacted by the State order severely limi ng the size of events gatherings, but as restaurants re-opened to outdoor sea ng hospitality tax revenues are con nuing to improve.

Going into July, the City will connue to monitor the quickly changing circumstances of the public health response.

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Growing Private Investment 

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Strategic goals are as follows: * Support private development in the Albright/Saluda Corridor. * Iden fy and study the next key corridor Target is $1 million in new private investment in the Saluda corridor annually.

Plan Review Time Rock Hill Unite Rock Hill launched the Rock Hill Unite assistance program, designed to assist individuals and businesses experiencing financial hardship due to COVID-19. The program includes low interest small business loans and u lity assistance for small businesses and residents.

The City of Rock Hill has partnered with Comporium, York County Natural Gas Authority, and Springs Crea ve to establish funding for the program. The Catawba Area Coali on for the Homeless Service Agency is u lizing Community Development Block Grant dollars to support residents who find themselves in need.

More details are available at hQp://www.cityofrockhill.com/ unite.

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