January 2022 Monthly Performance Report

January 2022 Monthly Performance Report The City of Rock Hill has developed a service strategy with three main initiatives.

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Serving embodies our commitment to the community.

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Engaging represents our responsibility to actively communicate and connect with our residents.

Growing encompasses our pledge to work together to encourage balanced growth in our community.

COVID-19 Related Milestones

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March 13, 2020 —Initial Governor’s declaration of State of Emergency June 15—City Hall building (limited) reopening, employees working remotely return to office July 10—Rock Hill local face covering emergency ordinance goes into effect January 22, 2021—Rock Hill Piedmont Community Vaccination Clinic opens March 22—Rock Hill local face covering ordinance lifted June 6—State COVID-19 State of Emergency expires October 15—Rock Hill Piedmont Community Vaccination Clinic final day of operations

This report provides monthly performance da- • ta on the City’s ongoing key metrics. For more details on the Strategic Plan and other performance information, please see reports and dashboards at www.cityofrockhill.com/transparency

Serving

Public Safety Response Time Police

Fire

3.5 minutes

6.9 minutes

Violent Crime January 2020 to January 2022

The local rate of violent crime follows the national trend of increased violent crime at began in 2020. While incidents of suspected murder get significant Media coverage, “aggravated assault” charges drive the violent crime number. In 2020, nearly 80% of Rock Hill’s violent crime count was made up of aggravated assaults incidents.

Serving REDI & Voluntary Code Compliance •

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Voluntary Compliance

Resource Education & Development Initiative (REDI) target specifically neighborhoods Catawba Terrace and Sunset Park with additional resources appropriate to neighborhood needs. Sunset Park was added for FY2022.

Voluntary compliance is a measure of what percentage of property owners bring their property back to compliance after a citation.

City

REDI Neighborhoods

81%

80%

Target for voluntary compliance is 85%, both in the city as a whole and the REDI neighborhood.

Serving Customers Utilities customers have new options for conducting business with the City.

• By Phone • Online • Bank Draft • Drive Thru • Park and Serve These options encourage customer to access customer service remotely and reduce trips into the City Hall building.

Utilities—Electric Reliability •

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System Average Interruption Duration Index (SAIDI) measures the system-wide average power outage duration per January 2022 customer.

The SAIDI target is less SAIDI than 145.87 minutes.

55.66 minutes Crews are mobilized to lessen the duration of issues and equipment automation is deployed to minimize the impact of events.

‘REC in a Box’ Participants • •

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Recreation, Education and Community (REC) in a Box began in FY2019.

COVID-19 has January 2022 greatly impacted 30 Participants all Parks, Recreation & Tourism (PRT) programs including REC in a Box. REC in a Box restarted programs after the initial COVID-19 shutdown in June 2020.

Engaging Winter Storms Rock Hill experienced, two weekends in a row, snow and ice storms. The forecast of inclement weather spurred the City’s communication into action. The City used all means available to keep residents up to date on the hazards that come with ice and snow on Rock Hill’s streets. The priority is to keep residents safe and off the roads as much as possible. The City also makes an effort to inform residents of reporting power outages within the city, to notify crews to help keep the lights and heat on.

Gallagher Best-in-Class The City of Rock Hill is a 2021 Gallagher Best-inClass Employer! This award recognizes our commitment to supporting better employee wellbeing and building a resilient organizational culture.

Senior Recreation Programs January 2022 325 Program Participants

“We’re honored and genuinely grateful to be recognized for the focus we place on ensuring City employees are supported and appreciated,” said David Vehaun, City Manager of the City of Rock Hill.

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Growing

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Private Investment

Private Investment strategic goals are as follows: * Support private development in the Albright/Saluda Corridor. * Identify and study the next key corridor

Planning Permits

Partnership with SCDOT Prior to the Rock Hill’s Public Works department worked with SCDOT to pre-treat main roads and emergency response locations. This preparation, along with communication worked to help keep everyone as safe as possible during unusual weather events.

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