4.1.8 Long-term: Enabling and Optimizing the Agency

❑ Consider on-premises deployment of Portal for ArcGIS. ❑ Evaluate ArcGIS Online for Local Government as and organizational template for content sharing. ❑ Evaluate use of ArcGIS Online/Portal analysis tools as a simpler interface for end users. ❑ Implement Federated Authentication with Active Directory for single sign-on.

❑ Web/Mobile Applications ❑ Leverage configurable templates over custom applications. ❑ Deploy ArcGIS Online/Portal, ArcGIS for Local Governments, ArcGIS for Water, and Web AppBuilder solutions to provide a more common look and feel across the organization. ❑ Evaluate use of Esri’s AG4LG web and desktop applications for end users. ❑ Consider the ArcGIS Solutions Deployment Tool to rapidly deploy existing solution templates from ArcGIS Pro. ❑ Consider Insights for ArcGIS to perform planned spatial analytics. ❑ Consider trend toward mobile devices as a primary web platform. ❑ Expand use of web and native mobile applications for field/mobile access. ❑ Continue to deploy focused web and mobile applications to address specific needs. ❑ Create minimal viable products (MVPs) to identify and address core functionality. Iterate and extend as needed.

❑ Staffing/Training ❑ A more knowledgeable user base will help optimize the agency’s investment in GIS and will drive future data and application development that directly addresses business needs. ❑ A wide variety of formal Esri training options exist including instructor-led or selfpaced web courses. Work with your Esri Account Representative to create a tailored training plan for the organization. ❑ Ensure appropriate IT and/or GIS technical staff acquire ArcGIS Enterprise training to manage server and database infrastructure. ❑ Provide training for all new desktop users in ArcGIS Pro. Provide transitional/supplemental training for current ArcMap users. ❑ Plan for transition to ArcGIS 10.7.1 or higher, especially using ArcGIS Pro as primary desktop software. ❑ Provide users with “What’s New” training when upgrading to new software versions. ❑ Encourage sharing between departmental users through regular, informal meetings. ❑ Consider technical training offered in conjunction with conference attendance (e.g. Esri User Conference, Esri Water Conference). ❑ Consider professional services for special skills or additional capacity.

4.1.8 Long-term: Enabling and Optimizing the Agency These items are intended to be implemented within 1- 3 years.

❑ Application Management ❑ Establish application life cycles and retire older applications. ❑ Establish isolated development, test, and production application environments. ❑ Plan for increasing use of web applications and services over desktop software and direct database connections.

❑ Enable mobile and remote data editing by field staff.

❑ Optimize the Data ❑ Consider industry standards and best practices when creating new datasets for solutions. ❑ Core data should have metadata at both the feature class and feature level. Consider tools such as Esri Attribute Assistant and Editor Tracking for feature-level metadata. ❑ Establish formal QA/QC procedures including Data Reviewer for GIS data layers. ❑ Begin transition to Esri Utility Network Management for utility data. Leverage the utility network and other advanced database functionality to ensure clean data.

❑ Continue to Build GIS Awareness ❑ Develop messaging around the value and capability of GIS/location technologies to City business processes. Ensure departmental staff understand the overall direction and strategy. ❑ Continue to develop digital data retrieval applications in preference over paper maps. ❑ Promote workshops and demos for all staff to highlight each new application for all users, rather than release only to the requesting party. ❑ Provide public on demand access to data and services as appropriate through ArcGIS Online/Portal. ❑ Develop a formal GIS Training Plan with specific emphasis on training opportunities focusing on different departmental user roles (editor, viewer, field/mobile staff). ❑ Promote communication among GIS users (e.g. email group, brown bags, project highlights) for news, questions, tips, etc. ❑ Periodically seek feedback from GIS technology users.

❑ Governance of GIS ❑ Establish and manage GIS as a core business platform technology integrating with other business systems. ❑ Continue to support a strategy and policies for managing increasing field mobility (e.g. BYOD, data access and data editing). ❑ Move to a hybrid model of governance, with centralized system management and distributed data ownership and responsibility as end users become savvier with supporting applications. ❑ Form a GIS Technical Committee to assist prioritization and implementation of projects across the organization requiring GIS integration. ❑ Define product standards (layout, symbology, disclaimers). Provide standards in an accessible format (layer files, map services, database definitions). ❑ Enforce digital submission of as-builts in an Esri-compatible geodatabase format. ❑ Formalize data-sharing agreements with partner agencies. ❑ Continue to update the mission, goals, and objectives for the GIS program to keep them current and relevant as technology and user demands evolve.

❑ Architecture ❑ Continue to leverage virtualized environment. ❑ Leverage managed services in conjunction with sufficiently trained GIS technical staff to manage the architecture. ❑ Publish services for clients to consume rather than directly access data tier.