13. Forecast

Please see our attachments for our four-year budget forecasts

How will we measure success of the Delivery Program and the Operational Plan?

Our measurements of success will be obtained through our KPIs found through this document. We call them ‘measures of success’ and they are found in the service summary pages.

Progress framework

We are required to report on its progress in implementing actions in the Delivery Program and Operational Plan. The Delivery Program and Operational Plan is reported on quarterly and will include changes and updates to the plan and make sure this information aligns with Quarterly Budget Review Statements presented to Council. As well as this, there is an Annual Report which is placed on our website within 5 months of the end of the year.

Overall progress in contributing to the achievement of the Community Strategic Plan is reported every 4 years in a State of City Report.

Any changes to the Delivery Program will be reviewed on continuous basis. Changes will be reported to Council regularly and will be updated in the Delivery Program.

Assessment methods

To assess progress in implementing the Delivery Program a range of measures will be used within each service. These measures should deliver on the CSP outcomes linked to the service.

We also assess progress using:

• The City’s Community Scorecards (survey) measuring resident perception of City performance and satisfaction and importance ratings for service delivery and for directly meeting CSP outcomes.

• The condition and fitness for purpose of the City’s built assets.

• Other results-based progress measures found within the Community Strategic Plan.

We have a range of output and input measures that determine if the City has achieved its planned activities effectively.

These measures include:

• Number of project or programs completed on time and within budget

• Extent to which customer service standards are met

We are committed to enhancing our metrics base through new technology and projects to gather better data and new metrics and data will be added to the Delivery Program and Operational Plan as they are created.