Deliver technology support and improvement for the City

Responsible officer: Group Leader Business Systems

Does legislation require us to provide this service? No

CSP outcomes met by this service

• Our community continues to have access to high quality public services

• Accurate data is collated and used to help effectively and strategically plan for future community needs

• We embrace the introduction of new technology to help deliver better outcomes for the community

• Our limited resources are targeted to where they are needed most

• Best practice and innovation are used to deliver value for money

How is the service delivered?

We deliver new technology products and support existing services. There is a project delivery team and a support team (computer hardware and software support and investigation). We also manage information security in accordance with Council policies, legislation and relevant laws and regulations. We manage information security risks and controls.

The service manages mobile devices, printers, telephony, phones, VOIP. Our support is priority-based.

We also drive innovation through digitisation, prototyping, building capability in business improvement techniques, conducting identified service reviews annually, and supporting process mapping to improve efficiency.

City’s systems our maturity against the ACSC

Manage plant and fleet

Responsible officer: Chief Financial Officer

Does legislation require us to provide this service? No

CSP outcomes met by this service

• Our community continues to have access to high quality public services

• Our limited resources are targeted to where they are needed most

• Best practice and innovation are used to deliver value for money

How is the service delivered?

We purchase and maintain vehicles to provide a pool of cars for dayto-day business needs. We also provide machinery and vehicles needed to deliver services across the city (eg lawn mowers, trucks, front end loaders). We have a team managing the fleet and plant, which includes a mechanical workshop, where repairs and maintenance is carried out.

Three goals of the service are to reduce car fleet costs, keep specialist vehicle costs low and make sure vehicles and machinery are available when needed.