India's Best Companies of 2022 March2022 - ciolookindia

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VOL-03 ISSUE-01

Successful Growth Essential Fundamentals for Business Expansion Digital Advancements Digital Evolution and its Impact on the Industry

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India's

Best Companies of 2022

Samraat Sarkar, Chairman & CTO

Kalmesh Kallur, CEO & MD

Trempplin Your Meta-Digital Transformation Partner

Editor's Note Abhishek Joshi Deputy Editor abhishek.joshi@insightssuccess.com

CHAMPIONS OF THE FOURTH INDUSTRIAL REVOLUTION

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echnology is the mesh under the fabric of digitalization that is changing the reality of our times by smoothly weaving an ever-evolving future of innovations into it. If industry and enterprising are the fundamental traits of our civilization, then the technological revolution is the base for all the industrial revolutions, including this fourth one, which has commenced with digitalization.

But what do we mean by digitalization? Today, when we want to communicate, we go digital using our smartphones. Then we wish to order food, groceries, apparel, consumer goods, electronics, or we wish to simply go shopping; we go digital using our smartphones. Right. What’s more, we wish to book an appointment with our dentist, doctor, financial planner, business partner, investment broker, lawyer, or banker; we simply go digital as almost everything is at the touch of our fingers. What a magic lamp of a smartphone we have got, and what a magician we have as our Jinn.

And many of the times, the companies fulfilling all our wishes are doing it so smoothly and silently that we wonder how in the sweet lord’s name they are doing it.

Again, the answer is that the same Jinn called technology with its muse called digitalization has made our life like a fairytale.

However, technology and digitalization cannot do this on their own; they need the best kind of masters at their helm to train and mould them in our service.

These masters, the business leaders, along with their revolutionary companies, are directing the stream of positivity, innovation, technology, and digitalization through the chaotic times of the pandemic and trying their level best to keep succeeding in championing the fourth industrial revolution with their best leadership.

CIOLOOK India’s brand-new edition of India's Best Companies of 2022 has brought you these champions’ mindboggling stories to enjoy, get enamoured, and become a part of the future. Embrace yourself with the latest happenings in the business arena by reading down the two trendy articles crafted by our in-house editorial team.

So, without further ado, hop in the joy-read!

India's

Best Companies of 2022

Featuring

Creators Architects

Himalayan Bio Organic Foods Pvt Ltd.

Company Name

Utssav Gupta, Partner & CEO

Mrs Pooja Gupta, Founder

Brief Creators Architects is a multiple award-winning Architectural firm that challenges the conventional and makes impossible architectural outcomes possible.

Himalayan Bio Organic Foods Pvt Ltd. is sister concern of Sarveshwar Foods Limited and provides a wide range of Organic Grocery foods Products.

RipenApps

Ishan Gupta, CEO

RipenApps is the world’s smartest innovatory lab in highend Mobile App development and designing.

Roanuz Softwares Pvt Ltd

Anto Binish Kaspar, Founder & CEO

Roanuz Softwares Pvt Ltd is India's one of the leading A.I-based sports tech companies offering sports information via bot.

Trempplin Centre of Excellence

Samraat Sarkar, Chairman & CTO and Kalmesh Kallur, CEO & MD

As a full-service Banking Technology Solutions and Services provider, Trempplin implements a strategic approach to designing and developing digital solutions for Banks.

Vertex Global Services

Gagan Arora, Founder & CEO

Vertex Global Services is one of the leading Business Optimization Solutions providers globally.

Trempplin 08

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Your Meta-Digital Transformation Partner

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Successful Growth Essential Fundamentals for Business Expansion

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Digital Advancements Digital Evolution and its Impact on the Industry

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Articles

Case Study

B-plan Dynamics Essence of Business Case Consideration for Transformational Architecture

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Himalayan bio organic foods Pvt. Ltd. Producing Organic Foods with the Himalayan Blessing

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RipenApps Delivering Sheer Excellence with its Tech-savvy Solutions

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Roanuz Softwares Pvt Ltd The Game Changers

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Vertex Global Services Leveraging Excellence and Providing Ace Level Services

c o n t e n t

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Pooja M. Bansal Editor-in-Chief CONTENT

Deputy Editor Abhishek Joshi Gaurav PR Wankhade

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MARCH, 2022

Trempplin Your Meta-Digital Transformation Partner

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Trempplin will be a leading meta-digital transformational partner in the global metaverse banking revolution

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C O V E R

S T O R Y

Samraat Sarkar, Chairman & CTO Kalmesh Kallur, CEO & MD

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he present is digital. Future is meta digital.

At present, with nearly two trillion US dollars spent on digital transformation, the global industry 4.0 is rapidly digitalizing.

It is also ushering itself into the metaverse phenomenon.

By transforming digitally, businesses improve their customer experience, customer retention ratios, operational performance, and brand reputation.

Digital transformation further helps the industry efficiently adapt to the ever-changing technological landscape. This way, the businesses can sustain sudden shifts like the pandemic.

The increasing demand for automation and metaverse – via artificial intelligence (AI), blockchain, cryptocurrency, cloud

computing, big data science and management, extended reality (XR), internet of things (IoT), machine learning, quantum computing, robotic process automation (RPA)– is encouraging this drive further.

This futuristic industry needs a revolutionary information technology (IT) service provider, who comprehends in-depth expertise in implementing that digital transformation into the core-shell of any business, be it back-end, manufacturing/servicing, to the front-end and after-sales service, including customer relationship and retention management.

It simply means that the modern business in its functioning, growth, development, and success depends entirely on its digital transformation partner. When it comes to the digital transformation of fintech, banking, NBFCs, insurance, and other companies by enabling them to take a futuristic approach, Trempplin shines as a global leader.

India's Best Companies of 2022

Banking on the Techno-Leaders Kalmesh Kallur, a.k.a. ‘K K’, the CEO & MD of Trempplin, is a tech expert with more than a decade of expertise in banking and finance domains. He has in-depth know-how in Oracle’s FLEXCUBE core banking system, OBDX, SQL, PL/SQL, and OBPM technologies. His vast experience in project development, support, implementing solutions, and seamless collaboration with clients, especially in the banking industry across the globe, his rigorous work ethics, and his assurance of timely delivery and client satisfaction make him an exemplary leadership par excellence.

Through hard work and a reputation for remaining true to his internal moral compass, KK built a business domain that includes training and deploying students and professionals, banking, app development, digital marketing, and staff augmentation with clients globally.

On the other hand, the Chairman and CTO, Samraat Sarkar, better known to all of us as “Sam”, is the visionary to have believed in the synergies with his partner and carved a niche business model and has set extremely customer focused organizations goals.

Sam christened the name “Trempplin”, inspired from the French word Tremplin translating to “Launching Pad/springboard”. And living up to its name, Trempplin has proved to be the launching pad of careers of 400+ IT professionals in its journey, and proudly shares its 15+ success stories across several banks and its staffs.

Sam on the mission to expand Trempplin’s local and global reach further. With extensive expertise and experience of

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We are helping banks to execute their digital-led transformation by launching a digital brand with end-to-end capabilities in a much shorter time

more than fifteen years in commercial banking and Oracle, Sam is the company’s strategic tech leadership. Sam is known for his Digital Transformation & IT strategy, program management, operational process reengineering, enterprise-wide strong leadership vision and policy implementation.

The two techno-leaders and their expert team’s support have put Trempplin in the global leadership position with respect to Bespoke Development across various domains, Digitization, Banking, On-Demand services & solutions, Insurance, FlexCube, OBDX, OFSAA AML/FTP, data warehousing, banking business intelligence solutions, digital KYC, loan origination and loan collection solutions. Trempplin’s equity gets strengthened with a consistent performance defined by its WOW mantra: Within budget – On-time – With precision.

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They offer code programming-altogether with testing and debugging of applications, installation, deployment, the configuration of the underlying oracle and other 3rd party’s technology stack as well as OBDX plus the packaging of hybrid mobile applications such as, • Product walkthrough, GAP study, and parameterization • Software customization, branding and localization services • Assistance in testing, production preparation and cutover OBDX implementation and installation at a client location, configuration of OBDX to the requirements of the client, customization of the product wherever necessary to meet any new requirements, fully competent in own area of expertise, data migration for user data specific, design, and implement minor changes to existing software architecture •

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Trempplin’s equity gets strengthened with a consistent performance defined by its success mantra “WOW: Within Budget – On Time – With Precision

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A Benchmark of Transformation Trempplin plays the most significant role in analyzing the design, development, troubleshooting, and debug software programs for commercial or end-user applications.

modern experiences with customer-centric design and allow banks to participate in customers’ journeys to meet their financial goals and objectives.

Trempplin offers blockchain technology with active learning portal development services that cater to the various requirements of a client, combining functional and processbased courses based on employee roles.

Digital Led Global Banking Transformation

Trempplin is helping banks in their global banking platforms to execute their digital-led transformation by launching a digital brand with end-to-end capabilities in a much shorter time. They also enable these banks to deliver digital strategies, including digitizing processes, modernizing digital experiences, and launching new innovative digital capabilities.

Their system simplifies and provides reduced operation costs, process transparency and increased efficiency. They provide

Trempplin believes in bringing value addition to international institutions and best practices that have been captured over the years through successful implementations, which helps worldwide companies, including banks, with a smooth project operation.

Trempplin also offers development services to the various requirements of the global industry, • Bespoke Development/Satellite Systems • Integration and Interface Developments • Report Development

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Trempplin is specialised in core IT services and solutions

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Technical Platform Upgrade New Module Enablement and Implementation Customizations Version Upgrades

Enabling a Limit-less Future Trempplin is passionate about delivering IT solutions that provide high value and agility, which helps to build longlasting relationships with its customers. Trempplin implements modern IT solutions to execute its digital-led transformation by launching a digital brand with end-to-end capabilities in a much shorter time and smartly.

With the modern IT solutions, Trempplin enables their clients to deliver on their digital strategies, including digitized processes, modernized digital experiences, and launch new innovative digital capabilities.

Trempplin also manages end-to-end IT services ranging from consulting, application development, training, testing services, BAU support, and staffing services. As a wholesome technology solutions and services provider, Trempplin implements a strategic IT service-powered approach to design and develop digital solutions for all clients, including banks.

Trempplin’s innovative financial solution MicroFlex promotes the financial systems and facilitates the transformation of microfinance organizations into formal financial institutions. It is a network of branches, which enables customers to operate their accounts and avail microfinancing services from any branch of the microfinance.

Trempplin also has the capability to provide Resources to enhance the following staffing facilities: • • •

Customized Technical Resource Staffing solutions Three-month staffing Six-month staffing

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12-month staffing Client Profile screening Client Interview process Change option Conversion option

Moreover, Trempplin implements technologies like AI, ML, and cloud computing in not just internet or mobile application, but also provides enterprise-class, open, modern, and scalable digital solutions which enable clients to rapidly deliver digital capabilities without changing their existing core IT platforms, ensuring: • Scope of work definition • Definition of software and hardware requirements • Development of RFI and RFP documentation • Development of an operational model • Project timeframe planning • Initial budget definition • Detailed service level agreement, including reaction times, the scope of warranty, and post-warranty support Trempplin’s digital marketing services are result-oriented. It unites top-notch digital marketing strategies with real-time business concepts to bring you the best outcomes. Be it designs, websites, mobile apps, content, campaigns, or social media, it takes care of all the digital marketing needs of your brand. Armed with digital marketing experts who have multidomain expertise, Trempplin is focused on solving your most complex digital problems with ease.

The Digital Banking Reality The reason behind this humongous global success in just couple of years can be attributed to Trempplin’s rich banking domain expertise, transparent project governance, streamlined IT services.

The future of the banking industry will be smart, efficient, and much better than what it is today, positively imparting the users and their relationship with the banks. Banks will become trusted institutions and embedded in consumers’ needs and lifestyles.

Disruptive technologies play a huge role in making this dream transition come true; technologies like artificial intelligence (AI), blockchain, the internet of things (IoT), machine learning, and big data, open banking will help the banks to meet customer expectations for frictionless functioning: secure, fast, and automated.

These integrations will help everyone move quickly towards better, smarter, and customised banking applications with an enhanced user experience. The banks in the future will work extremely hard to make their products and services more efficient, fast, reliable, and as secure as possible to establish a substantial advantage against their competitors.

To make this possible, banks must recognize their customer’s requirements with the help of the data collected from the customers. Moreover, providing the best service to their customers to keep up the good relationship. Future banks can also guide their customers regarding their spending habits, reducing the efforts to manage their finances.

Trempplin is an Oracle Principal Partner specializing in core banking solutions—Oracle FLEXCUBE, OBDX, and OFSAA: implementation, upgrades, and support, training, and staff augmentation services.

Digital banking involves taking traditional banking services previously only available in brick-and-mortar banks, like money deposits, withdrawals, transfers, or account management, and digitising electronically via online channels.

The decision for banks to add more digital solutions at all operational levels. While not all banks can operate and make quick changes to IT infrastructure or the architecture on top of it, banks aiming to be disrupters can move toward broad endto-end automation can do so over about a six-month time frame.

Banking and Fintech in the Metaverse Realm Pushed by the pandemic, banking is moving beyond nonface-to-face transactions. The concurrent digital

environments are very comfortable; data security risks are forcing banks and fintech firms to establish joint digital assets custody services.

In the tech realm, virtual reality has everything to do with fintech and banking. Today’s physical and even digital financial transactions will be managed by metaverse banking in futuristic virtual environments. That means you will be conducting all your banking, and business transactions without leaving your living room just by teleporting through your virtual avatar to anywhere, including virtually augmented banking, NBFC, insurance or all the business environments.

“It is no science fiction but is going to be our everyday reality.

We at Trempplin believe that the future of banking is metadigital. We already have our global digital expertise base with huge investment in automation, AI, ML, IoT, blockchain, cloud computing, big data science and management, furthermore, by leveraging our current solid foundation, we are investing further in cryptocurrency, extended reality (XR), quantum computing, and robotic process automation (RPA), ushering a new era of metaverse banking,” says the founders of Trempplin with excitement.

“Of course, this is not everybody’s cup of tea. But early starters will have beginners’ luck and advantage. So, we will make sure that Trempplin will be a leading meta-digital transformational partner in the global metaverse banking revolution, too,” believes the founders of Trempplin.

B-plan Dynamics

Essence of

BUSINESS

Case Consideration for transformational

ARCHITECTURE

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Designs that only deliver beautiful buildings are a thing of the past. For us, it is about how architecture adapts towards changing emergent needs around us.

reators Architects (CA) is an exceptional architectural firm consisting of seasoned professionals having many awards written in their name. The team at CA leverages diverse specialties in their talents, including researchers, architects, landscape architects, planners, strategists, 3D designers, interior designers, and environmental engineers. The personnel at CA share a synergised mindset when it comes to creational architecture. The firm has successfully managed out-of-thebox projects in record time.

Spearheading this generational legacy is Mr. Utssav Gupta, a Partner, and CEO in Creators Architects. In this exclusive article, he shares some insights on how taking a business case into consideration is elemental for transformational architecture.

The business case is an essential driver for any project. It specifies the ecosystem within which the architectural design will be mapped. Hence, an in-depth understanding of the business case is imperative even before the first iteration. The business case defines important parameters that are required from the design concept stage to final construction, where the design becomes a concrete reality.

The business case helps at all stages of the design workflow.

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Here are some points which show how a business case creates design insights:

Experience

Scalability

The business plan allows a project team to understand the journey and the experiences that the organization wants to offer its customers.

Client centric architecture will also include room for growth in the business. The client's business plan will indicate the projected growth in business revenue and operations in the upcoming years. There should be some spare capacity and room for expansion. This will help to accommodate the increase in business activities.

Revenues and Cost This gives estimates for revenue streams and cost centers that will help the project team in designing architecture that will curbs costs and assist revenue promoting activities.

Movement

Future Challenges

Corridors, walkways, and paths should facilitate the movement of tenants and occupants. There should be enough allocated space to allow free movement of employees and customers in both the present and the future.

It should be kept in mind that, in the future, there will be increased movement with business growth.

It can give a good idea of future challenges that can be addressed with the help of well-planned infrastructure designed to help mitigate problems.

KPIs A business plan helps in establishing key performance indicators that speed up project progress and allow it to yield the required deliverables.

Company Statement and Brand Image The initial client impression is particularly important, and careful consideration must be given in this regard. The façade of the building and the ease with which the client can travel to their intended destination really matter. These factors will have a deep effect on their impression of the organization. The client-centric architecture will create a pleasant first impression and improved experience.

Therefore, it becomes a company statement of sorts and part of its brand image.

Most importantly, understanding the business case generates an insight into "why" something needs to be done. This allows architects in relating it to other components for building upon the values. From defined tangibility to intangible expressions, it leads to be a coherent representative expression.

For instance, the grand and imposing MetLife Building in New York impresses visitors with the towering ambitions of the insurance giant. With its fantastic amenities and profuse system of escalators and elevators, it provides the ideal customer journey and experience.

"As advocates of client-centric transformational architecture, we believe that business case must be taken into account during the design phase," says Utssav. This is one of the pivotal factors that lead to architecture being fully aligned with the clients' ecosystem.

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Our interdisciplinary outlook and disruptive methodology allow 'Your’ imagination to turn into an aspirational reality.

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An Innovative Transformer Utssav Gupta, Partner, and CEO at Creators Architects, is an Innovation Catalyst. He is also the Cofounder of the research think tank called Black Swan Labs. His core attention their lies in addressing distinct industry challenges and facilitating multiple solutions with an approach to transform conventional models through innovation. This approach has led to many breakthroughs due to his ideas and strategic implementations. Utssav has carved up new niches for entrepreneurs while enabling economic options and creating new opportunities for them to leverage.

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It is about how architecture adapts towards changing emergent needs around us. An innovation-led interdisciplinary outlook and disruptive methodology.

It is important to understand the meaning of responsive architecture. Responsive architecture is meant to facilitate the context, function, and environment of the client's business. The design process adapts according to the functions that the structure must serve.

Great client-centric architecture is possible only if the overall ecosystem is considered. In addition to the functions, the broad scope of client-centric architecture also includes vision, values, and business plan.

This is a bold approach and, therefore, requires an innovative procedure for design. The architectural process includes not just design development by architects but also selection by the clients. Selections must be made from various design iterations. From several designs, a few are shortlisted. From this list, only one is ultimately selected.

Sometimes greater weight is given to what looks good rather than what adds value. This is certainly problematic.

Designs that do not give due regard to the business plan may result in long-term losses limitations and sometimes end up becoming a liability for the business.

The Way Business Case Communicates Architecture The business case or B-plan is commonly determined to be merely a revenue model. But in the context of architecture, the focus should not be limited only to the revenue model.

Rather, the value model should also be emphasized. The holistic approach to architecture requires a deeper

understanding. The breadth of the business and the valuable components mapped out in a business canvas must be clearly understood.

Taking the example of a hospital, two broad approaches can be employed. The first approach is patient-centric in nature.

It puts full emphasis on personal care. The second approach is to facilitate mass day surgeries. Clearly, the two approaches have diverging requirements. Hence, the value system and functional requirements of both cases shall be vastly different. They will require different architectural designs.

Architects should consider the business case at the very beginning in the design process. This way, they can synthesize client centric design suited to the eco system.

Besides function, attention is given to even the most minute details. For instance, how the customers are greeted as well as customer journey and experience. In other words, architecture must create the perfect experience for clients and their customers. Architecture portrays business values of the client and is therefore an integral part of design.

Workspace environments are rapidly evolving with the emergence of new business cultures. These are very specific to the style and workflow of the organization. The structure may be designed with the help of metrics that address the organization of office space, workspace layout, and space per person. If an organization has more internal meetings than internal meetings, the organization, and placement changes. This will be reflected in client centric architecture.

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Successful Growth

Essential

Fundamentals for

Business Expansion

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n reality, expanding a business is hard. It demands significant efforts, time, and investment.

Initially, it is role play for the business owner, meaning you.

You are the owner, manager, sales guy, marketing executive, tax auditor, or the person dealing with corporate compliance norms.

It also includes your daily interactions with your employees, customers, business partners, shareholders, and stakeholders. The to-do-list ever keeps increasing, ultimately taking its toll on you at the end of the day.

Even if you are struggling like crazy to expand and grow your business, you remain hopeful of the light at the end of

that tunnel. Because you know the nightmarish alternative of that life-sucking nine-to-five (in reality eight to eight) job. No, you definitely don’t want it.

Don’t you worry; there are ways to quickly grow and expand your business.

Automated Selling Process: The first way to expand your business quickly is by creating an Automated Sales channel/Process (ASP). If you don't have such ASP, then that is your monumental mistake. ASP aids in automating the business.

It assists you in scaling and growing quickly and easily.

Although, there are some front-end tasks involved.

Definitely. But, once ASP is in place, your business is sailing smoothly from thereon.

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But every ASP must be carefully designed before it is curated. First and foremost, consider the different ASPs. It might be a free-shipping-plus-delivery offer or a highcoupon discount ASP; what is essential is to create an automated selling machine in order to grow and scale your business quickly.

Customer Relationship Management: CRM is always better than tracking and monitoring all your customers and their transactions manually. In today's digital age, even small businesses do not go for it. Thus, CRM is the best and quickest way to grow and expand your business exponentially.

In CRM, you have multiple choices. Either you could go for cloud-based salesforce, or you could opt for InfusionSoft, or you may choose Quickbooks for your accounting and book-keeping needs. There are plentiful CRM systems available that get easily integrated with other solutions which are cloud-based. It would help if you chose the best suitable for your enterprise.

Lead Generation through Contacts and Email List: One of the easiest and quickest ways to expand and grow your business is by building a lead generation program by using contacts and email lists. It means you will surely need a lead magnet so that traffic will subscribe to your contacts and email list. Again, for the lead magnet, ASP is necessary.

You can also take the help of other companies to manage your list and generate leads for you.

Competition Research: Competition research is a must when you wish to grow and expand your business amongst the masses. You can use available digital platforms that provide competitive intelligence and conducts such research. That way, you can track and monitor all the stages of ASP, including ad copies and landing pages.

Competition Research enables you to see through different advertisers’ digital marketing strategies. That way, you can find out the longest-running ads which you can emulate to quickly scale your business. The proven competitor strategies will surely be going to work for you too.

know-how, it could make the difference between a slow expansion and a quick upscaling.

Customer Loyalty Building: Customer loyalty packages are excellent ways to boost sales. Acquiring a new customer is three-to-ten times more costly than selling more to an existing customer. That means retaining customers by creating precise programs for customer loyalty is not only cost-effective but also might attract new customers.

It will all be based on how innovative you go in such program building approach. Attractive loyalty programs with clear incentives will make your business more lucrative and accessible for the old as well as new customers. It will surely help you increase your sales number.

Diversifying Portfolios: Diversifying your product/service/solution portfolios and offerings will definitely increase your reach. Customers are always looking for any complimentary solution, services, products, or information a business offers.

Business growth always depends on expansion. And for that, identifying novel avenues, new opportunities within your business niche, and discovering the pain points will definitely help it. Also, how much and how differently can you sell to your clients or solve their problems with your solutions will increase your business growth. What kind of value you can add while offering your services or solutions also matters.

Lastly, identifying new opportunities like distribution channels, demographic demands and supply chains, forming strategic partnerships by leveraging local and global platforms, and licensing deals might also help you in your business growth and expansion.

Business growth leads to business expansion and business expansion to business’s present and future success. Growth and expansion are the fundamentals of any business’s longterm survival and future.

- Gaurav PR Wankhade

Franchise Model: In the case of a successful business looking to upscale quickly, franchising is a sure-shot way to grow the brand.

Though costs of franchising are high and changing to such a model is complex, risky and demands plenty of marketing

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Himalayan

bio organic foods pvt. ltd.

Producing Organic Foods with the Himalayan Blessing

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he year 2022 has been a blessing for the Indian market. The easiness it brought in the COVID-19 restrictions and regulations opened doors to many companies to stand out of the crowd. While most of the businesses were recovering back from the loss caused because of the ongoing coronavirus pandemic, few companies stayed grounded and conducted business in full swing.

This inspired us to search and introduce you to the best companies in India of 2022.

Our search for India's best companies of 2022, began with a bang as most of the companies were already making it on the news. But finding a unique company from an upcoming industry has been our aim for this edition. On our journey, we reached the foothills of the great Himalayans, where we crossed paths with Himalayan Bio Organic Foods Pvt. Ltd. who have a unique philosophy of conducting business that has helped them make a mark even in this highly digital and processed market.

In our conversation with Mrs Pooja Gupta, Founder of Himalayan Bio Organic Foods Pvt. Ltd., we discovered some of the most interesting facts about the working of the company, like the inspiration for the start of the company and their future plans, etc.

Here are some of the interesting highlights from our conversation with them.

Describe your company/firm/profession in detail.

At Himalayan Bio Organic Foods Pvt. Ltd., we have embraced the philosophy of a "Satvik" conscious lifestyle. We source our produce from the foothills of the Himalayas, where it is nourished by fertile mineral-rich soil, organic manure and snow melted water of the river Chenab. Our products are the ultimate blend of taste, aroma and purity cultivated, under the strict supervision of experts and after following good agriculture practices.

Our wide range of products is not just limited to organic flour, rice, pulses, spices, superfoods, dry fruits,

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saffron, ready to eat snacks and cereals etc.

What made you venture into the industry you are catering to?

Being spiritual and a lover of nature myself, I always follow the path of simple living, and that is the reason I choose the path of organic farming over other means of business. Being a woman myself, I strongly believe that a real healthy society is one in which women are empowered.

What kind of offerings do you provide to your clients?

We offer a Spiritual and a "SATVIK" lifestyle. NIMBARK Organics' food products are manufactured and tested in labs keeping in view the strict norms of USDA, Indian Organics, Apeda, etc.

What kind of challenges have you faced while entering the industry you are catering to?

The major challenge faced by us or any other organic food professionals, especially those

India's Best Companies of 2022

Being spiritual and a lover of nature myself, I always follow the path of simple living, and that is the reason I choose the path of organic farming over other means of business

Pooja Gupta A Passionate and Grounded Businesswoman from the Great Himalayas Being the founder of NIMBARK Organics, I handle my business and social responsibilities in a very sober manner. I started developing clusters of fields, provided them with all technical know-how, awareness, and information about Indian Traditional Systems of Agricultural Farming.

These rural womenfolk, approximately 10,000 in number, are provided with all Organic inputs by the NIMBARK Organics. Even the marketing facilities are provided after proper testing, packaging, and labelling. Apart from this, I periodically interact with rural womenfolk to listen to their problems, if any and I'm always ready to extend my helping hand to those needy ones.

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based out of hilly/tribal villages is to find a suitable market and prices for their products.

What would you like to advise the young generation of entrepreneurs?

How was your firm/business affected in these pandemic times and what were the steps taken by you to curb the damages all the while helping your clients and maintaining the safety of your employees?

As I always envisioned a sustainable livelihood for our society, I would like to advise young entrepreneurs that they should devise strategies for empowering people who are skilled and capable but lack resources. I also think that we should keep our horizons wide enough to include people residing in far and flung areas of our country.

Our work ethics should be based on pure consciousness i.e becoming "Satvik" in everything we do.

I have requested the trust functionaries to produce or manufacture 3000 masks for free distribution among the poor families, which will be partially funded by NIMBARK organics. The trusts have already started processing these reusable masks with the help of a self-help group, Indies.

Where do you envision your firm/business to be in the long run and what are your future goals?

How do you plan to embrace the changes happening in your respective industry?

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In the upcoming years, we want to be listed amongst the top five brands of the organic industry and for that, we have started capturing the market and making our presence global too.

What is the current industrial scenario of the industry you are catering to?

As we are catering to the organic industry and currently, the demand for the Indian Organics sector has not only witnessed a steady rise in India but also it is receiving appreciation globally. We are purely into organic farm produce, so we can take a lot of advantage from government bodies. For the organic sector government bodies have formulated many schemes, which we can avail in our business.

Delivering Sheer Excellence with its Tech-savvy Solutions

RipenApps possess strong business leadership to successfully implement and manage change and encourage its team to move forward and keep learning.

While being IT professionals, RipenApps is more open to technological advancements and being business leaders. It is ready to mitigate the risk that change can pose around the employees. The company is prepared to break habits, lead by example, and build a culture of innovation at RipenApps.

In an exclusive interview with CIO Look India, Ishan Gupta, CEO of Ripen Apps, shares insights into the tech industry and how RipenApps is handling its operations.

Below are the highlights of the interview.

robust, and optimal digital solutions. We have a team of 150+ industry's top experts in every domain, i.e., in designing, programming, and business analysis, and the end goal is our client's success and their customer's satisfaction.

We comprehend the agile-led methodology and customer-centric approach in crafting mobile and web app solutions (iOS, Android, Cross-platforms, IoT, Wearable & other latest technologies) that is not only intended to solve the problem with technology but also help brands and start-ups acquire new customers as well as nurturing existing customers.

What made you venture into the industry you are catering to?

The IT sector has been embracing changes through innovative technologies, and it assists companies in adopting advanced technology. Innovation, technology, and changes-these three things are interrelated and work as per the need of industries.

Describe to us about RipenApps in detail.

RipenApps is more than an IT company, as it is a journey that began to bring the revolution in the technical world with the power of innovative digital solutions and has counted thousands of success milestones in developing and delivering excellent digital products in the form of mobile apps, web solutions, and other software requirements.

“

We are always on our toes to help and guide organizations to create an optimal outcome

Established in 2017, we aim to assist small, mediumsized, and large industries by providing relevant, 30 | March 2022 | www.ciolookindia.com

“

I

T industry is constantly dealing with the alterations and still turned out as a booming industry. The continual revolutions and changes in the IT industry offer technical experts and business owners opportunities to perform the various transformations in their skills and businesses.

Considering the revolutions in the particular industry, RipenApps planned to walk with the latest trends and revolutionize our business process with the latest trends.

India's Best Companies of 2022

Coming up with a strong belief that the inclusion of mobile technology and digitalization of processes for any individual or a business will help them ease their life so that they can be more focused on their core business functions aligned me to establish a venture.

The intent and winning technical experience drive me to make a growing venture - RipenApps Technologies.

RipenApps aims to streamline the path that businesses pursue to float their services to their targeted audience with the power of digital solutions so that they can notice an impressive rise in their business at the IT edge.

• • • • • • • •

Web Development Node JS Development PHP Development Laravel Development Zend Development Wearable App Development IoT App Development Beacon App Development

Our app and web development services and developed solutions have been truly prolific by far. We endeavour to synchronize our services and solutions with the latest app development trends and technologies to get a holistic view of demands.

What kind of offerings do you provide to your clients?

To streamline the business process with the help of efficient and innovative digital solutions, RipenApps provide multiple suites of software development services that carry mobile app development, web app and website development, IT consultations, quality analysis services, UI/UX design, and software required services. We are dedicated to providing technical solutions to the world; we assist EdTech, Healthcare, Social Networking, On-demand, logistics, software, and many other sectors in achieving their business objectives and goals.

La carte of services line: • Native App Development • Android App Development • iOS App Development • Hybrid App Development • Flutter App Development • React Native App Development • UI/UX App Design

What kind of challenges have you faced while entering the industry you are catering to?

Incorporated in 2017 with four experts under a tiny roof and now delivering excellence with more than 150 experts in 2021 under 12000 sq. ft. workspace!

RipenApps got this much success in a couple of years, and success never comes without challenges!

Ishan Gupta CEO

Not every engineer becomes a company leader. And not every company leader understands how to write code. Ishan is a 'Successful Technopreneur' who possesses sharp technical insights along with prolific leadership ethics. He is acute at writing codes to lead a globally renowned mobile app development company. He marvellously unlocks employees' potential and empowers them to perform their best while driving and monitoring business outcomes; he has formulated an inspiratory success story that every emerging start-up can uncover to mark success into the tech world.

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There have been many! Before the inception of RipenApps in 2017, we've spent a couple of years working in a big corporation like Times of India and a few big IT companies. We've had almost no experience when it comes to running a business, so initially, we had to learn all the procedures.

The company was established under the supervision of only four people. We have started running RipenApps with four minds under one small roof. We've started by doing our first sales by ourselves only. On the day of inception, there is only one thing that we have had in our minds. How brilliantly we can serve the best of digital products to the world solves the hurdles businesses face while serving their services to their users digitally. Then we've been hiring employees and afterwards.

The challenges never end, and now they are just on a different scale and affect different areas of our operations. One of the most significant changes we went through was our evolution from developers to business/process managers. And hopefully, we've achieved that with great numbers. Now our primary goal is to grow the company, employees even further.

How was RipenApps affected in these pandemic times, and what were the steps you took to curb the damages while helping your clients and maintaining the safety of your employees?

Pandemic has brought very tough time for the people across the globe. Everyone, every process, and almost all the businesses and their entire processes have been affected badly during the pandemic. Like most businesses were forced to shut down, and many are still struggling to re-establish themselves. Pandemic has arrived as a challenging one but arrived to check our

strength and capabilities of what and how we can overcome the situation.

At RipenApps, we have always considered our employees as important as our customers. Being stuck on the motto to serve our clients efficiently, we never compromised with the safety of our employees. We conducted a remote working process and operated effectively.

We have streamlined our working process in a productive manner because there is nothing that keeps Ripeners up at night more than thinking how the company shall deliver enormous value to their customers who are willing to go digital with their business even during this painful coronavirus pandemic.

The company has followed the '5-step Pandemic Business Continuity Plan,' where they were devoted to serving even better services that they were catering while sitting inside our office walls in this remotely working zone.

• Review sales, operational and administrative processes, and activities remotely via various chatting and calling mediums.

• They have carefully transferred the right structure of the project and made the project analysis effectively done via Skype call or another source of meets.

• Prepared a Business Continuity and Remote Work plan, and the company had developed clear actions required to implement the app development phase.

• The company had implemented all the required coding plans by reducing work-place specific dependencies and allocation of responsibilities.

• The company channelized a smooth

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communication process where every team member communicated outstandingly. Each of the Ripeners was trained with a clear, unambiguous pathway to work during the pandemic & committed to delivering the best.

No matter what happens but "We deliver confidence, We deliver trust, and We deliver marvellous mobile app solutions."

What would you like to advise the young generation of entrepreneurs?

From the shelve of my experience, I would like to convey to all the young entrepreneurs that they are serving customer experience and best results to the users. They must have a master plan with them and the excellence in their core. That is why they have adopted the most responsible job role of providing customers 'satisfaction,' but going the extra mile is always mandatory. For those in the technical domain, i.e., app development service provider, just technical expertise is not enough to be successful. Having an extensive command over the market trend and the users' needs is also essential.

Today, folks are looking for the most comfortable and reliable solutions to enhance their experience and cut the long process into short but swift ones. Keeping knowledge of the existing competitor and their approaches is also important.

At last, I would say that, when you build it right, success will be at your side. With this belief, RipenApps have added many success feathers in their cap and proved that RipenApps is a synonym of Excellence.

Where do you envision RipenApps in the long run, and what are your future goals?

RipenApps is standing at the prestigious place with 500+ delivered apps, 20+ Awards of Best App Development Company, 500+ Million Userinteraction + Counting, 150+ clients worldwide, 95% Completion Project Success, and On-Time Delivery, and 150+ Experts Architecting Next-Gen Apps.

Since its inception, we have been providing excellent services to its customers. It's been four years of serving

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excellence; nothing could stop us on the way to providing innovative solutions to the world. We delivered projects on time and met the expectation of the clients. Whether it was pandemic or before the pandemic, we never compromised with the quality while delivering the projects to our clients. Our dedication and determination paid well, and we recorded success while being under pandemic stress.

For the future, we are dedicated and keen on serving the optimum digital solutions, and we hope to serve many more clients in the coming years and ornate this globe with the best and innovative digital products.

What is the current industrial scenario of the industry you are catering to?

RipenApps is the global leader at providing the best mobile and web app development services to a wide range of industries. We have had deployed 500+ digital solutions to multiple industries, including EdTech, ecommerce, Healthcare, Social Networking, Dating, Ondemand Food Delivery, Travel and Tourism, and many more. Currently, these industries are moving digital and spreading their wings on the broader market. These industries are continually confronted with new demands and desires as users become keener to have comfort and a better experience while using services.

These industries have faced various disruptions in just a couple of years. The world witnessed a vast loss due to the pandemic, and the business and industries have faced various challenges. But, being global digital solution providers, it's our responsibility to take this disruption into the first gear and provide the digital channels so that they can continue their process of serving their goods and services to the world via the most approachable medium, i.e., mobile apps.

Digital Advancements

Digital Evolution

and

its Impact on the

Industry

igital evolution has fundamentally altered the way in which people and businesses interact. Globally, post-pandemic, digital evolution’s pace has increased exponentially. The private sector survived that pandemic mainly because of digitalization.

D

The Digital Revolution: Nobody can deny that the digital evolution brought a revolution which is here to stay forever. Its effects are farreaching. Everyone, everything, everywhere, and every time has now evolved beyond whatever was traditional.

Thus, it continues to invest in disruptive digital techs to outpace the competition. They are adopting novel techs by adapting their business models in order to match everincreasing customer expectations.

This revolution is now the basic fabric of emerging new trends that have completely transformed each industry, including every business. In these modern times, no entrepreneur, no firm, no company, no organization can avoid this innovation and change anymore, which is fundamental.

The digital evolution has already blurred the physical and digital world’s boundaries by inventing metaverse. It has redefined traditional industries and sectors, including how we live and work.

Ever-emerging tech, amounts of data and information explosion have permanently changed the way individuals, industry and institutions interact in this new world. The impact is disruptive.

Companies collapsed, closed, or declined during the two harshest years of human history called COVID-19 not because of the situation only, but because, in the past, they were unable to keep up with these evolving digital technologies.

The most powerfully disruptive trend, the digital revolution, has already transformed all the industries' global business models.

The Impact: This Digital Revolution has fused humans, machines, and technology in never-before-seen ways. It enables businesses to streamline their operating procedures on the one hand, while on the other, it also analyzes and identifies consumer demands, thus improving the company-customer relationship.

Nowadays, a company’s success is purely based on the effectiveness of its digital processes. This has outdated or made other aspects simply irrelevant.

Aspects like traditional business strategies and communication models.

For example, old ways of marketing, advertising, and maintaining relationships with customers.

This is where the necessity for companies to adapt to digital tech comes in as a crucial factor. All businesses wish to know precisely about their customers’ profiles. That means what a customer purchases, what their expectations, demands, and needs are. Similarly, when, how, where and with whom do they interact online.

Also, who their followers or influences are and whom do they follow or their influencers.

This is where digital marketing comes into the picture. It is already ballooning into an industry and capturing everyone’s attention, interests, and fancy. It is getting reflected in the significant acquisition of digital marketing companies by global tech

giants in a bid to have their own digital evolution graph.

products or services, or solutions are designed, developed, and then delivered.

Today, the leading companies across various sectors and almost all the industries in the market have almost entirely digitalized their functioning processes. These businesses have multiple kinds of digital systems in place: • Digital collections, recovery, and payment methods, • Digital procurement and purchasing process, • Data collection, storage, analysis and management to offer personalized customer experiences, • Integration of digital apps to optimize their solutions, info, products, brands and services, • Virtual Reality to optimize convenience and comfort.

The futuristic industry 4.0 is going to be in the midst of a further digital revolution, with enhanced capabilities of more smart, efficient, quick, safe, clean and sustainable.

Importance of Evolving Digitally: People’s expectations from businesses, companies and industries have evolved and are constantly evolving. Thus, it is safe to say that this evolution in expectations will continue in the future.

Some of the significant futuristic impacts of the digital revolution on the industry are going to be performance and flexibility improvement, increased manufacturing and production capacities, massive customization, and supply-chains complete reorganization.

And therefore, it is absolutely central and vital for businesses and industries to recognize how their consumers live and work. This way, the companies can develop their own policies and deliver on their promises to the customers.

As the processes will be integrated, with multiple sensors enabling them to self-regulate, self-monitor, and selflearn, they will be a true replica of artificial intelligence. Along with the increased production and manufacturing standards, safety and security norms will be made in such a way that future industries will be an error, defects, and accident-free.

Digital Revolution to Industry 4.0: The industry already is at the onset of the fourth revolution. The digital evolution is leading to the revival of the entire manufacturing and production system and even the way

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Digital tech-enabled connectivity, robotics, automated designing, development, manufacturing, production, 3D printing, cloud computing, and extended reality: the juxtaposition of these Digitechnovations creates a cyber-real or meta-real environment that needs completely revamped rethinking of the way physical-virtual assets, and the industrial processes works, integrate, communicate and collaborates together.

- Gaurav PR Wankhade

India's Best Companies of 2022

Roanuz Softwares Pvt Ltd The Game Changers

echnology has revolutionised the world of sports in many dimensions. Enhanced coaching, seamless communication, real-time statistical analysis with new-age visual graphics, engaging entertainment etc., have all elevated the presentation and organisation of the sports industry to a different level altogether.

T

Before the Roanuz Cricket API, there was no way for a startup to subscribe to quality data at an affordable cost with no long-term contract. Quality data, Live Stats, AIpowered, reasonable price, and no contract - this combination is unique, and it is what is needed for the industry to grow.

Similarly, being the latest trend in tech, Artificial Intelligence (AI) in the sports field has influenced a variety of forms like sports journalism, ticketing, match predictions, real-time personalised training plans, player performance, automatic scouting and recruitment, AI referees and many more.

Given below are the excerpts from the exclusive interview.

One prominent name in this niche is Roanuz Softwares Pvt. Ltd. It has developed AI-based APIs for Cricket, Football, and Kabaddi - SaaS architecture coupled with AWS, spontaneous customer support, competitive pricing, and technology, fueled by encouraging customer satisfaction, proving to be a significant aspect of retaining high standards in this highly competitive industry.

In an interview with CIOLOOK India, Anto Binish Kaspar, the Founder and CEO of Roanuz, sheds light on the company’s journey in sports technology and how it has gained a stronghold in AI-driven applications creating its unique position in the world of modern-day sports.

According to Anto, AI has been transforming various sectors worldwide, and how! But little did anyone think of its innovative application in the sports and gaming industry, like how it is shaping now.

Please brief us about Roanuz in detail.

“I started Roanuz Softwares Pvt Ltd to do the unthinkable.

Along with my diverse team, I have developed Roanuz, India’s pioneering AI-driven fantasy sports platform APIs which are widely used by Cricket and Football fantasy sports platforms worldwide.

I am a firm believer in technology and how it has the power of doing the unimaginable in the various sectors and its creative application in the sports tech and fantasy gaming domain.

With the inception of Roanuz in May 2012, I took a step ahead in the direction that merges innovation with AI. With the company headquartered in Chennai, we hire, train, and manage the team that builds state-of-art applications.

Although the company has constantly been working on the development and innovation in sports tech, its stance in delivering the best has been consistent with absolute quality by fulfilling customer satisfaction and requirement.

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Anto Binish Kaspar, Founder & CEO

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Before the Roanuz Cricket API, there was no way for a startup to subscribe to quality data at an affordable cost with no long-term contract

While COVID-19 persisted with a temporary shutdown of the work from the office situation, the team has been working with full potential even through the uncertain times of practical inconvenience. That unstoppable work culture has enhanced the possibility of creating innovation with technology even more powerfully supported by the entire team’s involvement.

Roanuz was conceptualized, formed, and bootstrapped with a dream to make a huge global impact on AI and Sports Tech. The team soon realized cricket is far away from the latest tech, and they worked to bring in new innovative possibilities and avenues for the game enthusiasts.

We then realized Cricket Dataset quality and availability were not as good as other sports like Soccer. So, the team believed Cricket API would bring state-of-the-art technology to cricket data and faster delivery.

Today, we are proud that we are the best data provider for Cricket. We use AI to identify data errors and odd detections.

There is enough demand for the solution we offer, and we are doing an excellent job fulfilling industry needs. This gives us organic sales. Our strategy is to continue the innovation in sports tech, which keeps us ahead of everyone and sells itself.

We want to create awareness among inventors, business people, and sports enthusiasts on possibilities with the big data we have curated: the AI-powered solution and live stats.

Amidst all the challenges that we face, we, as a team, are absolutely overwhelmed by the support we offer to our customers by understanding the practical difficulties of data development and powering up the services with the right solution.

What were the initial challenges you faced while venturing into this industry?

Though there are many competitors in the market, we have been doing our best to provide a better customer experience in the last nine years. As far as the Indian market is concerned, it is still so fresh to figure out the best since many fantasy leagues are piling up to the grind.

The global sports data market is rapidly growing in every sports segment. Anyhow, the sports data market in India will take a lot more time to reach that outstanding level since one of the sports, which is significantly cricket, has been a dominant force for many decades by now. In contrast, the other sports are getting the necessary attention, such as IPL, Kabaddi, Volleyball, Football (National/ISL), and other domestic events.

The Indian market is vast, with abundant opportunities every day. The whole industry has always been curious about something new to shape the needs of tech development firms with the right solutions. There is now not one but many with niche support for anything and everything; thus, there is also a lot of demand for sports tech solutions as well.

In the earlier days, we found collecting data and storing it to be the greatest challenge while building up as a startup. In contrast, our AI-infused and the best-ever SaaS architecture with Cricket Editor and AWS usage made it possible to stand even in any stronger phase. That’s how we served to be the best in the cricket tech industry.

Also, the spontaneous customer support, pricing, and technology that we provide reciprocate with the clients’ satisfaction, which is one significant aspect of retaining high standards in this highly competitive industry.

What would be your advice to the aspirants willing to venture into the niche?

Artificial Intelligence has found its way into almost all the key sectors today and has brought in tremendous transformations at the optimum level that it has touched so far. Be it technology/startups, pharmaceutical, education, logistics, e-commerce, etc.

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AI has been helping to achieve the unthinkable. Sports technology is one such sector witnessing newer developments, thanks to the ultimate AI technology.

Roanuz is one such AI-based sports technology company whose creative ideas have created new possibilities for sports enthusiasts.

The way computers and phones enrich lives day by day; AI has already structured our everyday lives right from ambient intelligence to critical business decisions. On the other hand, AI has been showing a steady progression in ambient intelligence, thereby enriching the lives of disabled people and with anomaly detection in the media.

Therefore, the possibilities for today’s founders are endless.

Also, it is an essential responsibility for the founders to ensure your technology is non-abusive, non-harassing and strives to serve against illegal activities.

I would recommend working as a team and encouraging enthusiasts so that delivery of the output becomes more positive and advanced than we could imagine. Also, exchanging ideas makes innovation more interesting than anything while building up each milestone with more power and enhancement.

Being an experienced leader, share your opinion on how the involvement of emerging technologies enhances the industry and what advancements can we expect in the future?

Though n number of technologies have evolved in the market, the SaaS industry has proven its footprints much prominently in the IT industry.

The SaaS industry being the backbone of all the productsbased business sectors, the ways to minimize the workload of the product and services are in great demand. The SaaS industry eventually needs the support of other SaaS products or solutions.

However, there has been a steady growth in Ambient Intelligence with AI. This supports the lives of disabled people, anomaly detection in media, machine learning and natural language processing capabilities which are flourishing enough to be unthinkable.

Say, Elon Musk has found Open AI that can understand the plain text and write computer programs automatically.

Similarly, Apple’s iMessage supports with unsupervised compact against child abuse.

Where do you envision Roanuz eventually, and how do you plan to embrace the changes happening in your industry?

The company’s strategy is to continue the innovation in sports tech, which keeps creating support ahead of anyone in this industry.

Roanuz has witnessed 2X growth in its sales every year and has already worked with industry stalwarts like Amazon Echo, Opera, Express UK, Kings XI Punjab, Zapr, Gujarat Lions, and Machaao, Sportskeeda, Yatra, SilverPush, Freecharge, Starpick and many other Fantasy Sports clients.

We are proud to be in a remarkable position for introducing a new business model to the Sports tech industry. We created a unique platform for engineers, innovators, and data scientists to innovate sports analytics, prediction, and live statistics.

Roanuz currently operates through its three offices: two in India - Chennai and Trivandrum, and the third in Iceland – Reykjavik.

In April 2017, Icelandic company 8H EHF merged with Roanuz to form a new branch in Iceland named Romanus EHF.

The team behind this innovative startup stands at 50+ currently. It is continually expanding its force and reach to touch as many lives as possible of its customers and offer its platform.

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Gagan Arora Founder and CEO

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India's Best Companies of 2022

G L O B A L

S E R V I C E S

Leveraging Excellence and Providing Ace Level Services

L

everaging media and digital technology to create a brand image and deploying artificial intelligence for an organization’s smart future, business process outsourcing solutions are critical tasks. With these wide arrays of services comes the huge responsibility of being consistent with the services a company provides. One company that is consistently providing top-notch services is Vertex Global Services. With its approach towards its work, the company is leaving a mark on the industry.

Vertex (Group) Global Services provides a diversified portfolio of critical functions, including managed service, performance marketing, artificial intelligence, and staff augmentation. Along with this, Vertex Group has three additional service verticals globally: VCosmos, Vertex Next, Vertex Academy with VCosmos Vertex Group is providing information technology-enabled services, which includes Unified Communications as a

Service (UCaaS), Call Centre as a Service (CCaaS), Software as a Service (SaaS) including AI, WFA, RPA, etc., and Talent as a Service (TaaS) as key engagement constructs to enable its client’s dynamic growth plans. Vertex NEXT is a new venture of the Vertex Group, which aims at bridging the gap between buyers and sellers through exhibitions and conferences for key markets in the Middle East, Africa, and Asia.

Up-Skilled Organization With its position as a leader in the space of technological-led business solutions, Vertex truly dominates the industry. Their only goal is to produce goods and services that are distinctive, distinguished, and uphold their legacy in the technological arena by providing cutting-edge techno-powered solutions.

Bootstrapped, Vertex (Group) Global Services was established in 2016. With limited resources and a firm belief in the power of technology, Vertex Group started from a small garage with a two-

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member team in Miami, Florida. In the initial days, constantly adapting to market transformations and technological innovations was difficult.

“It was not easy at scale, but we successfully did it, year on year, achieving 100% growth,” shares Mr. Gagan Arora, Founder, and CEO. The company expanded operations in the United States, the United Kingdom, India, Philippines, Nepal, UAE, and Africa. This helped the brand skyrocket its reach and establish a global footprint in the market.

Today, Vertex Group ranks 19th amongst the most innovative companies in the world. It has so far served over 3000 clients across six countries and plans to expand its reach every year.

An Influential Man Vertex’s market and technology-led business solutions space status and respect are exceptional, thanks to their

$1Million every year. Vertex’s foundation has been strengthened by these innovative yet cost-effective solutions, which have resulted in a digital makeover for its stakeholders.

Vertex was named ‘Best Place to Work in India’ by the Best Place to Work ® Institute for its best practices, with ESAT at 94% and Global Score at 92%. Under Mr. Arora’s leadership, Vertex has been ranked 19th amongst the 50 Most Innovative Companies across the globe.

vast array of advanced and custommade services, which not only speak highly of their carefully selected team of industry experts and masterminds, but also of their able, efficient, allrounder, and unrivalled leader, Mr. Gagan Arora, Founder and CEO. Mr. Arora, the three-time BEST CEO award winner, is a first-generation software entrepreneur, tenacious leader, and tech evangelist who has effectively established himself as an industry brand name.

Mr. Arora also leads the Delhi Chapter of the Foreign Investors Council, is Director-Global Education for Asia Arab Chamber of Commerce, servicing 52 countries, and is a Delegate for India – Global Chamber of Business Leaders. Gagan has spearheaded Vertex Group’s expansion into six countries in under five years, which has been recognised by the industry and garnered him several honours. It includes 40 UNDER 40 and Asia’s Youngest Entrepreneur by Asia One, which has been covered by CNBC and ET Now. Gagan has also been named one of India’s Top 100 Influencers by GMI and Forbes.

Mr. Arora, a Boston University Certified Entrepreneur, started on his business path as a torchbearer, then as an entrepreneur, and finally as a leader.

He has a knack for finding possibilities and keeping ahead of the curve due to his instinctual and razor-sharp mind. “I always operate in a way that is more diversified and encourages more opportunities,” Mr. Arora explains. He founded Vertex in a small garage in Florida. In less than five years, he expanded the firm around the world, including the United States, the United Kingdom, India, the Philippines, Nepal, the Middle East, and Africa.

Mr. Arora has worked with a number of top-tier global brands throughout the course of his career of two decades.

With a ‘never say never’ attitude and a strong entrepreneurial heart, he has risen to the prominence of the industry while wearing numerous hats.

Vertex Group has harnessed the power of technology by using chatbots, Smart IVRs, AI and Machine Learning, and HR Solutions, leaving no stone unturned. Vertex has deployed smart IVR for one of the major telecom providers, which resulted in saving

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The CEO’s responsibilities change with the progression of time. Mr. Arora’s responsibilities as CEO are not restricted to the company’s profitability and growth, but it does include a broad range of functions. This encompasses risk appetite, opportunity pursuing ability, operational efficiency, including any safety concerns, and the capacity to guide in a crisis, such as a recession or the pandemic.

In addition, as a meticulous leader, he is dedicated to teamwork, motivating employees, maintaining the trust of shareholders, and engaging with stakeholders and the larger community.

He aims to put together a workforce of 100,000 within the next five years. Mr. Arora has emerged as a beacon of hope for many youngsters, equipping them with a platform on which they may contribute to a successful brand whilst remaining financially afloat. “Our clarion call is to innovate, develop, and transform in order to become malleable and susceptible to new challenges and to meet them with flair and flamboyance,” says Mr. Arora.

Exemplifying Journey Mr. Arora’s keen interest in technology inspired him to share his ideas and views with the rest of the world. He is

fascinated by how technological advances have altered the form of the globe, markets, and enterprises. His primary motivation for establishing Vertex Global Services (Vertex Group) was to provide businesses with enthusiastic and devoted services. He sought to use technology to influence the dynamics of company tactics on a larger scale. Despite the fact that his first few start-ups did not take off, he did not give up hope and eventually opted to establish Vertex Global Services.

Mr. Arora started his venture in a garage in Miami, Florida, with only a staff of two people. He quit his job, forgoing salaries and benefits, and worked from a base with only the necessities to achieve his dream, and in less than five years, he has expanded the company across the globe, including the United States, the United Kingdom, India, the Philippines, Nepal, the Middle East, and Africa.

Vertex Next, Vertex Academy, and VCosmos, with its significant hub offices in the United States, the United Kingdom, Canada, Nepal, the Philippines, the Middle East, and India.

Vertex uses a transformation to produce value and shared success for its customers, people, shareholders, partners, and communities. Vertex has been recognised as a single-window end-to-end execution specialist for the full range of digital services, and human resource augmentation needs due to fruitful alliances with nationbuilding stakeholders, central and state government partnerships, investors, and clients across the industry spectrum.

Vertex (Group) Global Services is devoted to contributing to a genderneutral environment, and it supports climate sustainability goals via its different CSR initiatives. It also continues to give to pandemic-affected social groups through skillset

Redefining Excellence Vertex Global Services, headquartered in Times Square, New York, is ranked 19th among the world’s Top 50 innovation leaders. The human experience and service delivery leader has been named Best Company of the Year 2020, and it has received widespread peer recognition for its exceptional employee satisfaction metrics.

Managed Service, Events and Conferences, Performance Marketing, AI and Digital Platforms, Digital Education, Revenue and Retail Mapping Services, and a slew of cloud-tech-enabled services intended for cross-platform development comprise a diverse range of vital tasks.

Vertex (Group) Global Services includes three more service verticals:

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contributions and other fundamental support requirements.

Their experience is reflected in resultoriented services, which are a balanced combination of digital channels and PR and ensure that you stand out from the crowd.

Surpassing the Challenges Vertex was bootstrapped and was incepted in 2016 and has since then has been a prime independent entity.

Struggle in the broad market globe has been one of the team’s primary problems, especially competition for ‘price value of items and services.’

Several aspects might readily impact a customer’s final decision. However, the pricing component has always piqued the interest of purchasers and is largely responsible for changes in corporate strategies and models.

And it is an organization where the majority of its attention is on driving

remarkable advancements in goods and services and periodically enhancing the quality of work. Vertex has always put forward impeccable services to clients with premium solutions at cost-cutting prices. “I think our pristine services and value for our clients make us unique and differentiate us from all other existing companies and is the key reason for our long-standing success,” says Mr. Arora.

Overcoming the Difficulties The year 2020 will go down in history as a watershed year. The globe has been shaken by a worldwide pandemic and has been subjected to significant disruption. However, technology adds a layer of resilience to firms by making the abrupt change in operational patterns less disruptive.

“I feel that the new era of employment has increased opportunities for handicapped individuals,” expresses Mr. Arora. As a result of the pandemic, the Work from Home concept has seen widespread adoption in various industries. It has opened the door for organizations to create or future-proof an inclusive workplace for individuals with impairments. In contrast, disabled persons should have an equal chance to work and make a living.

Having said that, Vertex’s ‘Vertex Digital Academy’ provides a platform for such specially-abled workers to upskill themselves for the changing business world. The school also provides internship opportunities so that students may gain corporate experience before entering the workforce.

Words from the Commander “Many people believe that to be creative, you must plan, schedule, and

brainstorm. This is not my opinion. I believe that innovation cannot take place in a vacuum. Having worked in the sector for over two decades, I can attest to the fact that innovation is deeply ingrained in our DNA,” states Mr. Arora.

“Our employees are a non-obvious reason for our ongoing innovation. We hire exceptional talent that offers outof-the-box thinking and agility, and then we establish an atmosphere that empowers them with growing space,” adds Mr. Arora.

“We have been recognised as the Best Place to Work because of our equally influential culture. It fosters a flexible environment that fosters opinions and curiosity that allows each person to drive their team as if it were their own company powering their growth, which is yet another fact to our business growth,” expresses Mr. Arora.

Thinking Ahead Vertex Group’s catchphrase is ‘innovate, design, and transform’ in order to become pliable and vulnerable to new difficulties and then to exceed those obstacles with flair and flamboyance.

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Growth is an essential component for everyone at Vertex; it entails providing constant deliverables to customers through a continual process in which both employees and employers work together to create a favourable environment. Creating a growth plan entails entering new markets and segments, which allows the company to expand to new heights. Vertex Digital Academy is Vertex’s entry into the e-learning market, the secondlargest after the US and is expected to expand by 15.64 per cent and increase by $48 billion by 2020. They have extended the cores via their train and deploy agenda, which focuses on upskilling people with the particular skill set required by employers, allowing over 100,000 people to be job-ready.

Moving ahead, the organization will use its capabilities to reintroduce services that ensure the quality of human lives by reskilling speciallyabled persons and creating work opportunities for them. Vertex currently has 1000+ employees across six countries and expanded to the Middle East and Africa with their new Ventures ‘Vertex Next’ and ‘Vcosmos’ by adding 1500+ employees by the end of 2021.