Care Home August 2025 by Cogent Multimedia Ltd

Protecting Residents, Supporting Carers: Safety Through Technology.

Care Campaign for the Vulnerable (CCFTV), advocates for safer care environments through the use of modern independent, choice-led, safety monitoring solutions. We work with care providers to promote best practices that protect residents, support staff, and offer families peace of mind. From expert insights to real-life case studies, we help care homes implement effective safety measures that enhance care quality and transparency.

Join us in driving a culture of transparency and safety in care homes because every resident and care staff member deserves to feel safe, respected, and protected.

If you are a care provider or a business committed to promoting safety and dignity in care, Care Campaign for the Vulnerable would welcome the opportunity to discuss sponsorship and how we can work together to support meaningful change across the sector.

Chief Editor

Jade Evans

jade.evans@cimltd.co.uk

Editorial Assistant

Ailsa Newgreen

ailsa@cimltd.co.uk

Publication Manager

James Davies

jamesd@cimltd.co.uk

Tel: 01795 509 112

Account Manager

Katy Terrell kt@cimltd.co.uk

Tel: 01795 509 112

Administration Manager

Natalie Woollin admin@cimltd.co.uk

Tel: 01795 509 103

Credit Facilities Manager

Gwen Lee

creditcontrol@cimltd.co.uk

Tel: 01795 509 103

Design and Production

James Taylor james@cimltd.co.uk

Grant Waters grant@cimltd.co.uk

Marketing Manager

Lucas Payne lucas@cimltd.co.uk

Social Media Manager

Lily Lawson socials@cimltd.co.uk

Director

Tom Woollin tom@cimltd.co.uk

Managing Director

John Denning

Editor’s Letter August 2025

This month, we delve deep into resident handling, exploring how ongoing resident handling training can make a measurable difference in both resident outcomes and staff confidence. As the demands of care evolve, so too must our practices. Regular, updated training not only enhances safety and dignity for residents, but also protects staff from preventable injury, creating a more sustainable and compassionate working environment.

In this spirit, we also shine a spotlight on staff wellbeing, training, and recruitment - key pillars of any thriving care setting. From Five Ways E-Learning is Transforming Continuous Professional Development to The Role of Leadership in Preventing Staff Turnover and Stress, we look at how forward-thinking approaches can foster more engaged, resilient teams.

As part of this focus, our Activity of the Month introduces something a little different: guided meditation. Designed not just for residents but for staff as well, this practice offers a moment of calm in the often hectic world of care. Because when those who give care are also cared for, everyone benefits.

Alongside these features, this issue brings you a wealth of expert commentary, guest insights, and the latest sector news - content aimed at informing, inspiring, and supporting those who are making a difference within the care industry.

Thank you for joining us in continuing the conversation and striving for excellence in care.

Jade Evans, Chief Editor

6 Industry News

Delving into what’s currently happening within the care sector, we share insights into some of the latest news.

8 Cover Story

On the cover this month is Care Campaign for the Vulnerable (CCFTV), and we look into why safety monitoring is a training tool for the future.

16 Resident Handling

With the help of expert commentary, we explore how ongoing manual handling training improves outcomes in residential care.

22 Research Piece

Our Editor had the pleasure of interviewing Millie Van Der Byl Williams, a PhD researcher and arts facilitator dedicated to supporting people living with dementia to explore the concept of agency, and why recognising it is essential in dementia care.

28 Staff Wellbeing,Training & Recruitment

As part of a wide focus, we delve into the role of leadership in preventing staff turnover and stress.

40 Activity of the Month

This August, we spotlight meditation as our Activity of the Month - a practice that not only benefits residents but also offers significant rewards for carers and staff alike.

10

Industry update

Manager appointed at Doonfoot care home

One of Scotland’s most trusted providers of elderly and specialist care, Meallmore Ltd, has appointed Joseph Janikowski as care home manager of Greenan Manor Care Home in Doonfoot.

Originally from East Ayrshire, Joe joins Greenan Manor from HC-One, where he was turnaround manager for Scotland and Wales, working in high-risk areas supporting new managers and building relationships with the Local Authorities. Prior to that, he was manager of Glenfairn House in Ayr for two years.

As manager at Greenan Manor, Joe will oversee the management for the home, including ensuring residents enjoy fulfilled lives whilst receiving the highest quality, bespoke care.

Joe is an experienced healthcare professional, with 26 years of

working in a variety of roles in the sector. He started his career as a support worker at Hansel Alliance in Ayrshire, supporting adults and young people with learning disabilities. It was here that he discovered his love of working in care and worked his way up the ranks to assistant manager for supported living. He moved into elderly care in 2013 and has worked in management roles in the sector for the last 12 years.

Greenan Manor, which opened in January 2021, is a purpose-built 52-bed facility for residents with a range of nursing and support needs including palliative care and individuals living with dementia.

Joe said: “I’m really excited to be joining Greenan Manor and the Meallmore Group. I’ve had a great start, with the residents, families and team making me very welcome. It’s a super home in a stunning

location, with a fantastic group of people.

“We’re working on a new array of engaging and enriching activities to further enhance the existing programme and I’m very much looking forward to seeing this progress over the coming months.”

Situated on Tiree Avenue, with coastal views across Ayr Bay, Greenan Manor offers a selection of high-quality ensuite rooms equipped with modern conveniences.

Colten Care celebrates 70 staff for giving 20 or more years’ service

Acare home provider held an afternoon party to recognise and celebrate dozens of colleagues who have given 20 or more years’ service.

Seventy Colten Care staff from the company’s 21 homes in the south and Ringwood head office came together to dine and have fun at the Harbour Hotel in Christchurch, Dorset.

It was the latest meeting of members of the ‘Colten Club’, an informal group set up in 2019 to honour long service, loyalty and commitment.

There are currently 106 employees who have reached the 20-year milestone, with 19 more set to ‘join the club’ during 2025. Representing all departments, both clinical and support, they have amassed a remarkable 2,344 years of service between them.

This year, three long-termers with 25 years’ service - Vivien Taylor, Susan Gunn and Karen Luke - each received framed certificates and £1,250 shopping vouchers.

George Colwell, Co-Chairman and Estates Director, who presented the certificates, said: “It’s the contribution of generations of team members that has made us so successful as a care home provider.

“And we are fortunate to have

such an inspiring group of longservers who have each stayed for more than 20 years and shown amazing individual commitment.”

Guests were welcomed with drinks and had the chance to have their faces sketched by Grooves Caricatures during the reception.

This was followed by a threecourse meal, garden games and cocktails to round off the afternoon.

Empowering Staff, Enhancing Care

Why safety monitoring is a training tool for the future, as told By Jayne Connery, Director, Care Campaign for the Vulnerable (CCFTV).

For over a decade, Care Campaign for the Vulnerable has led the call for transparency and accountability in care, particularly around the use of safety monitoring in care homes. What began as a response to personal heartbreak – my mother’s mistreatment in care during her dementia journey –has grown into a national voice representing families, providers and, increasingly, the workforce delivering care.

The conversation around safety monitoring is changing. Once seen as a controversial or defensive measure, more and more providers are recognising it as a proactive tool – not only to protect residents, but also to support and empower the staff delivering care under often extraordinary pressure.

At CCFTV, we are now working with an increasing number of care providers who understand that safety monitoring is not about surveillance – it’s about insight. And, in the context of staff training, that insight is invaluable.

Learning ThroughReal-Time Reflection

One of the biggest challenges in care is consistency – ensuring the same high-quality, compassionate support is delivered across every shift, by every team member. While training frameworks are in place across the sector, many providers tell us that translating this into daily practice can be difficult. Time pressures, communication

breakdowns, and human error all play a role.

Safety monitoring offers a unique opportunity: it enables managers and trainers to observe real interactions – not to catch people out, but to coach, to guide, and to reflect. We have seen instances where reviewing footage – always with consent – has helped staff identify how a resident’s body language may be signalling distress, or how a small change in tone of voice can ease agitation in someone with advanced dementia.

These are not things easily taught in a classroom. They are human skills, refined through experience. Safety monitoring allows that experience to be reviewed, shared, and learned from in real time.

A Culture of Confidence, Not Criticism

Understandably, some staff worry

that safety monitoring might feel intrusive. That’s why CCFTV continues to promote a choiceled, transparent approach, with full engagement from staff and families. When implemented with clear policies, ongoing communication, and support from leadership, safety monitoring can shift workplace culture from one of anxiety to one of confidence.

We’ve seen care staff share how knowing monitoring is in place gives them a sense of reassurance – that if a resident makes an allegation, or if they’re working alone with a vulnerable person, there is a clear, impartial record to refer to. For trainees and new starters, knowing that constructive feedback can be offered with evidence to hand adds clarity to their development.

Good care often goes unnoticed. Safety monitoring can capture and celebrate excellent practice – the

quiet kindnesses, the patience, the professionalism. Using real examples of brilliant care during training can inspire others and help raise the bar for what we expect and deliver.

Supporting Management Accountabilityand

We also hear from care managers who say safety monitoring has helped them identify where additional training or support is needed. Sometimes, a pattern in recorded footage reveals a gap in moving and handling technique, or communication with residents with cognitive impairments. Rather than waiting for an incident or a complaint to trigger a response, managers can act early – which benefits both staff and residents. In an increasingly regulated and scrutinised sector, this kind of proactive learning is vital. It supports a culture of continual improvement and reflects well during inspections, audits and family feedback. It also gives providers the confidence that they are equipping their teams not just with theory – but with practical, real-world examples that resonate.

The Need for Regulatory Alignment

As more providers look to embrace safety monitoring to support

their staff, there is now a pressing need for alignment with the Care Quality Commission (CQC). CCFTV has consistently called for clear, practical guidance from the regulator – recognising the role safety monitoring can play in improving care outcomes and staff development, when used with consent and transparency.

We need CQC to offer providers reassurance that adopting safety monitoring for training and protection – when agreed with families and in line with residents’ rights – is not a regulatory risk, but a forward-thinking step towards safer, better care. Without this clarity, providers remain hesitant, and families are left questioning inconsistent standards across the country.

The Sector is Listening

We are encouraged by the care leaders now reaching out to us, seeking guidance on how to implement safety monitoring to complement – not replace – training, and how to do so ethically and respectfully. These are forward-thinking providers who understand that the future of care is not just about compliance, but about culture. They want to create environments where staff feel supported, where families feel reassured, and where the standard of care is something to be proud of.

Care Campaign for the Vulnerable would like to extend our sincere thanks to the partners/sponsors who enable us to continue supporting families and championing greater transparency and safety in care. We are grateful for the ongoing support of Care Protect Ltd , ERA Group, Slater and Gordon Lawyers UK, Maria Mallaband Care Group, and Signature Care Homes. Their belief in CCFTV’s work strengthens our mission and amplifies the voices of those we represent.

We are also proud to partner with Adopt-a-Grandparent and to be supporting members of Care England, working alongside providers who share our commitment to driving positive change.

This growing unification across the care sector is vital. It reflects a shared understanding that improving safety, transparency, and trust in care is not the responsibility of one organisation alone - but a collective movement. Together, we are helping to reshape the future of care with compassion, accountability and dignity at its core.

As someone who has walked the corridors of countless care homes – as both an advocate and a daughter – I know the difference great training can make. I also know how critical it is that staff feel valued, not watched. That is why, at CCFTV, we will always champion a choice-led, person-centred approach to safety monitoring –one that protects everyone and promotes dignity.

Safety monitoring, when used with care and purpose, isn’t just about catching what’s gone wrong. It’s about recognising what’s gone right, and using that knowledge to lift standards across the board. In training, as in care itself, the most powerful tools are the ones that help us learn, grow, and do better for the people we support.

Setting the Standard

Park Lane Healthcare sets the gold standard with outstanding in-home services and CIUK-led support.

Park Lane Healthcare, a care provider operating across Yorkshire and Lancashire, is setting a benchmark for excellence in adult social care, which has been acknowledged and supported through its professional partnership with Care Inspections UK (CIUK), the UK’s only accredited and registered care home inspection body.

In a sector where regulatory scrutiny is intensifying and the expectations for quality and accountability are rising, Park Lane

Healthcare has set the benchmark for what’s possible when high standards are followed along with continuous improvement. All six of its homes have now received CIUK’s Certificate of Compliance, making Park Lane Healthcare the first care provider in the country to achieve full certification across an entire group. The correlation with regulatory outcomes is hard to ignore, with two of the six homes recently rated as overall Outstanding and all three inspected homes this year

receiving Outstanding in the ‘well led’ category by the Care Quality Commission.

While CIUK’s involvement has certainly supported a structured path toward excellence, it is the commitment of Park Lane’s teams that brings this vision to life. Each home operates with a culture of warmth, responsiveness, and continuous improvement that is driven by the staff’s passion for care.

Chris Lane, chairman at Park Lane Healthcare said: “Working with

CIUK reinforces our commitment to providing the best care for our residents. Each of our homes receives two independent CIUK inspections every year, ensuring that standards are rigorously and regularly assessed, something that goes well beyond the typical inspection frequency seen across the sector. But at the heart of our success are the incredible teams within each of our homes. Their dedication, compassion, and professionalism make Park Lane what it is today; a place where quality care is not just a standard, but a lived experience every day.”

Kevin Groombridge, chief executive of Care Inspections UK, said: “Maintaining excellent standards is key to homes providing safe and appropriate care to their residents. The team at Park Lane Healthcare have shown a consistent willingness to embrace inspection and improvement as part of their culture. We value our partnership with Park Lane Healthcare highly; they are committed, responsive,

and proactive in their pursuit of quality. It’s a pleasure to work with a provider that meets our expectations and uses our feedback to go above and beyond.

Homes that consistently meet CIUK standards can be confident in seeing clear improvements in their regulatory rating.”

Compliance that enhances care

CIUK’s structured, evidencebased approach plays a valuable supporting role in helping Park Lane homes continuously improve. Built around methodologies developed by Kevin Groombridge, the architect of British Standard BS8696:2019 and lead figure behind the forthcoming ISO 25557 global care standard, CIUK’s inspection model delivers more than a compliance check. It provides a clear, strategic framework that complements the strong internal standards already present in Park Lane Healthcare homes.

Each Park Lane Healthcare home undergoes in-depth inspections against CIUK’s framework, covering a wide range of clinical, operational, and cultural indicators. When areas for improvement are identified, action plans are implemented in collaboration with the home’s team, helping to strengthen an already impressive standard of care.

A model to follow

Park Lane Healthcare offers a powerful example for other providers seeking to elevate both service quality and regulatory outcomes. The organisation’s homes are not just compliant, they are thriving communities where residents enjoy meaningful, personalised care supported by dedicated teams.

As the sector continues to evolve, Park Lane Healthcare demonstrates what’s possible when great care, strong leadership, and external oversight work together to deliver results that matter.

www.careinspections.co.uk

Care Home of the Month Holbeach Meadows Care Home

In the heart of Lincolnshire lies a beacon of modern care, compassionate leadership and true community spiritHolbeach Meadows Care Home. Since opening its doors in August 2022, this purpose-built residential home, part of the Tanglewood Care group, has quickly made a name for itself, not just for its state-of-the-art facilities, but for the warmth, dignity and sense of purpose it offers every resident.

We spoke with Gemma Woodcock, Home Manager since November 2022, about what makes Holbeach Meadows such a standout care setting.

With 66 beautifully designed en-suite rooms, Holbeach Meadows offers residential, dementia and end-of-life care, along with respite and day care options. But it’s the home’s ethos of living well, with purpose that truly sets it apart.

“Our passion is excellence in dementia care,” said Gemma. “We’ve created immersive reminiscence areas in our dementia unitincluding a vintage-style kitchen, music corner, baby care station, and even a rummage room filled with authentic household items from the

The Home Within a Home

How design shapes the lives of care residents, by Mike Davies, Managing Director, Catalyst Interiors.

There’s a moment I often reflect on. I was visiting one of our completed care home, not with a clipboard or checklist, but simply to see how the space was being lived in. As I sat quietly in the corner of a lounge, I noticed two residents laughing over a cup of tea, seated beneath a soft, sunlit window beside a wall mural that sparked a story between them. No prompts. No facilitation. Just a naturally unfolding moment of connection. That’s why we do what we do.

At Catalyst Interiors, design isn’t about surface-level beauty. It’s about creating environments that support dignity, independence, and emotional wellbeing, spaces that feel familiar, even when everything else might feel uncertain. In care settings, where every detail matters, the difference between an institutional space and a true home is often found in the subtleties.

Our Story

Catalyst was born from a belief that care homes could, and should, feel like places people want to be, not just where they need to be.

What started as a small, passionate team has grown into one of the most trusted interior design and fit-out providers in the care sector. We’ve worked with operators across the UK to deliver environments that don’t just look good, but do good. Today, we’re proud to be the design partner behind some of the UK’s most celebrated care homes, including multi-award-winning developments for the Cinnamon Care Collection.

And the story doesn’t stop at our

shores. Catalyst now partners with a forward-thinking development company based in Los Angeles, bringing our unique approach to care environments across the Atlantic. We currently have eight active projects in the USA, each one tailored to reflect local culture while staying true to our core design philosophy: creating spaces that feel like home.

A Philosophy Rooted in Emotion

Every corridor, bedroom, and lounge we design is shaped by the people who will use it, not abstract personas, but real individuals with diverse needs, preferences, and stories. From sensory-calming colour palettes to intuitive layouts that aid orientation, our work is guided by one core principle: how does this space make someone feel?

That’s why we pioneered Experiential Interior Design. A holistic approach that considers not just how a space looks, but how it smells, sounds, flows, and feels. It’s about evoking familiarity, comfort,

and joy through every sensory touchpoint.

This is especially powerful in homes that support residents living with dementia. While some might overlook the importance of design for cognitive care, we see it as essential. Inclusive design isn’t just good practice, it’s transformative.

What We’ve Learned

Designing care environments has taught us that the smallest details often have the greatest impact. A soft, acoustic-friendly ceiling might go unnoticed by visitors, but for a resident with sensory sensitivity, it creates calm. A communal area designed to encourage interaction can reduce loneliness. A layout that supports staff flow can improve care delivery.

These aren’t aesthetic choices, they’re human decisions.

And in every project, we remind ourselves: residents aren’t living in a care home. They’re living in their home. Our job is to make that home not only safe and functional, but personal, meaningful, and beautiful. catalystinteriors.co.uk

The healthcare & care home interior design specialists

Catalyst Interiors is revolutionising the world of interior design with our ground-breaking approach to dementia care environments!

Essential 5

In the care home sector, resident handling is a critical aspect of maintaining safety, dignity, and comfort for individuals with mobility challenges. As care demands grow alongside an aging population, emerging technologies are transforming how caregivers support residents while reducing physical strain and improving outcomes. We outline, five promising innovations reshaping resident handling in care homes.

Robotic Transfer Devices

Robotic transfer systems are revolutionising how residents are moved between beds, chairs, and wheelchairs. Unlike conventional hoists, robotic lifts can intelligently adjust their position, sense the resident’s weight distribution, and smoothly guide the transfer process with minimal manual intervention. These devices often incorporate sensors and smart controls that adapt to each individual’s needs, reducing the risk of injury for both residents and staff. For example, robotic exoskeleton arms can provide partial lifting assistance, allowing caregivers to guide residents more naturally.

Intelligent Bed Systems

Modern intelligent beds can do much more than adjust height or tilt. Equipped with pressure sensors and motion detectors, these beds automatically reposition residents at scheduled intervals to prevent pressure ulcers. Some models feature integrated weighing scales, fall detection, and alerts that notify staff when a resident tries to leave the bed unassisted. By automating repositioning and monitoring, intelligent beds help reduce manual handling while enhancing safety and comfort.

Wearable Mobility Aids

Wearable technology, such as smart belts and exoskeleton suits, is becoming increasingly accessible in care settings. Lightweight exoskeletons can support residents during standing and walking exercises, promoting mobility and independence while reducing fall risk. Smart belts equipped with accelerometers can detect sudden movements or loss of balance, triggering alarms and assisting caregivers in responding promptly. These innovations empower residents to participate actively in their own mobility without compromising safety.

Sensor-Enabled Hoists and Slings

Traditional hoists and slings are evolving to include sensor technologies that improve safety and ease of use. Modern hoists can monitor load weight, sling tension, and positioning in real time, providing visual or audible feedback to staff. This reduces the likelihood of mishandling or overexertion. Some systems automatically record handling events, offering valuable data for care planning and compliance reporting. These improvements help ensure consistent, high-quality care while supporting staff in their physically demanding roles.

5 4 3 2 1

Virtual Reality (VR) Training for Care Staff

Effective resident handling requires skill and confidence. VR-based training platforms allow caregivers to practice lifting, transferring, and repositioning residents in realistic virtual environments. These simulations can recreate complex scenarios - such as handling residents with severe mobility limitations or responding to falls - without risk to actual residents. VR training helps staff develop muscle memory, improve technique, and build confidence, leading to safer, more effective handling practices.

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Safety First

With the help of industry experts, this article explores how continuous manual handling training enhances safety, reduces injury rates, improves staff confidence, and ultimately leads to better quality of care in residential settings.

In the demanding environment of residential care, the physical wellbeing of both residents and staff hinges on the safe and effective performance of daily tasks - none more critical than manual handling. From repositioning residents to assisting with mobility, these activities are integral to care delivery but come with significant risk if not performed correctly.

While initial training is standard across the sector, it is the commitment to ongoing manual handling education that truly transforms outcomes. Regular, upto-date training not only reinforces best practices but also adapts techniques to the evolving needs of residents and advancements in equipment.

At Loveday, moving and positioning training is integral to their care standards. All new team members receive comprehensive training during their induction

which includes theoretical knowledge, legal responsibilities and practical, hands-on experience with equipment and simulated care scenarios.

Cheryl Baird, Director of Care Operations at Loveday, explained how “This ensures confidence and competence from day one.” To maintain best practice, every team member at Loveday participates in annual refresher sessions that incorporate updates to legislation, internal policy changes and the latest evidence-based techniques. “Competency is reinforced through regular observed practice by our clinical trainers and learning champions, ensuring theoretical knowledge translates into safe, effective support in real care settings. All training activity is tracked via our digital learning management system, providing complete visibility of compliance across the organisation,” said Cheryl.

Loveday’s commitment to continuous training has resulted in outstanding safety outcomes. Incident reports related to moving and positioning remain at 0%, demonstrating that their structured approach significantly reduces risk. “We have observed measurable improvements in Members’ mobility and comfort, which we attribute to our team’s proficiency in safe, person-centred positioning techniques,” added Cheryl. These outcomes not only enhance wellbeing but also underscore the importance of consistent, highquality training in preventing harm and promoting independence. In order to measure and evaluate the impact of manual handling training on overall care quality and resident outcomes, Loveday adopt a multi-layered approach to evaluation. Cheryl explained, “Incident and accident data are monitored monthly to identify trends and address potential risks

proactively. Compliance is tracked via our Learning and Development dashboard, ensuring all staff remain up to date with required training.”

Manual handling is a routine part of life in residential care settings. From helping residents move between rooms, to repositioning in bed, to using mobility equipment, these everyday tasks carry significant responsibility. When done well, they support residents’ safety, dignity, and comfort. When done poorly, they can result in injury, stress, and reduced quality of life.

Kevin Smallridge, Managing Director at Medaco, said, “While initial manual handling training is essential for all care staff, it’s ongoing training that makes the biggest difference to outcomes-for both residents and the people who care for them.”

Ongoing manual handling training plays a crucial role in reducing the risk of injury for both staff and residents. For care staff, using outdated or incorrect techniques can lead to musculoskeletal injuries - particularly in high-pressure environments. These injuries not only affect personal well-being but can also result in extended time off work, long-term health complications, and decreased job satisfaction.

For residents, unsafe handling can cause discomfort, anxiety, falls, and

other preventable incidents. Regular training ensures staff are equipped with the latest, safest methods to support individuals, especially those with evolving mobility needs.

To support safe practice, Medaco has developed a Hoisting Health and Safety Checklist - a practical guide highlighting key considerations when transferring individuals with hoists which can be found at medaco.co.uk/hoistinghealthy-safety-checklist/.

The needs of residents in care homes change frequently. A person’s mobility, weight, health condition, or cognitive ability can shift over time, and what worked six months ago may no longer be suitable today.

Kevin said, “Ongoing training allows care staff to adjust their techniques based on these changes. It also ensures they are familiar with any new equipment that may be introduced. This responsiveness supports more personalised care and ensures residents are handled in a way that meets their current needs.”

Manual handling can be one of the more physically and emotionally demanding aspects of care work. When staff feel underprepared or unsure about how to handle a particular situation, it can lead to stress, hesitation, and reduced confidence.

Kevin recognises how continual

training boosts competence and morale, he said, “It allows staff to refresh their knowledge, ask questions, and practice techniques in a supportive setting. Confident staff are more effective in their roles and more likely to provide safe, calm, and dignified support.

“When manual handling training becomes a regular part of the working environment, it helps to build a culture of safety and accountability. It encourages staff to reflect on their practice, speak up when something isn’t working, and seek help when needed.”

Ultimately, ongoing manual handling training helps ensure that residents are moved and supported in ways that are respectful, gentle, and adapted to their needs. This contributes to a better quality of life, increased comfort, and reduced risk of harm.

In a sector where quality of care is closely linked to dignity, safety, and human connection, small improvements in handling practices can have a big impact on daily life.

Ongoing manual handling training is more than just a policy requirement - it’s a vital component of delivering high-quality care. Regular training ensures staff remain confident, competent, and supported in their roles, helping to reduce risk, improve outcomes, and promote a safer, more respectful environment for everyone.

The Next Step in Care

In this article, Graham Sharp, Managing Director, Stanley Health and Safety Consultancy, explores Wearable AI and the benefits it can present in care environments.

Overview of Wearable AI Technology in Care

Wearable AI technologies utilise body-worn sensors to collect detailed data on worker movements such as bending, lifting and twisting. This data helps identify risky postures, enabling real-time alerts to users and promoting safer behaviours in care environments. An example is Stanley’s “Wear” ergonomic technology, which offers an affordable and easy-to-use solution, comes in kits of up to 30 devices, which can be trialled for an agreed time frame for a fixed fee. The solution requires no IT integration and can be set up in under two hours. Organisations adopting this technology have experienced a guaranteed reduction of over 30% in hazardous movements during the trial period, supported by real-time feedback and advanced data analysis.

Use of Exoskeleton Suits for MSD reduction

Exoskeleton suits represent another advancement in wearable AI, providing physical support to wearers and reduced pressure on vulnerable areas of the body. A notable example includes a trial at Harefield Hospital where a surgeon wore an exoskeleton suit during a nine-hour double lung transplant which reduced back and shoulder stress. The surgeon went on to say that he felt none of the usual fatigued at the end of such a long operation. Stanley employs exoskeleton scanning technology, using AI powered video to assess and match the most appropriate suit for specific tasks.

Case Study: Clarendon House Care Home

Clarendon House Care Home in Coventry wanted to help improve the health and safety of its care workers, many of which had been working in the industry for an average of eight years and often complained of lower back pain. Several workers took part in a successful trial of exoskeleton suits where WearHealth scanning technology helped to match the right exoskeleton suit to the physical task carried out by the carer. Sensor analysis allowed Stanley and the care home management team to view the before and after impact, using data generated from wearing the suit and sensors. At the end of a two-week trial, results showed that workers felt an overwhelming reduction in physical stress which

was also verified from the data captured.

Future Outlook and Return on Investment

AI-enabled technologies are already reshaping workplaces across the UK, and their presence is set to expand across a wide range of sectors. This is especially true for roles that involve repetitive physical tasks - such as lifting, reaching, bending, and stretching - which carry a higher risk of accidents and injuries. Encouragingly, early implementations are delivering strong results, as the examples above illustrate. We are well on our way to building safer, healthier, and more satisfied workforces, while also unlocking greater productivity and efficiency for organisations that are embracing this transformation. www.stanleyhandling.co.uk

INSPECTION

CiUK is the only Registered Inspection Body in the UK and will undertake your inspection professionally and comprehensively to all applicable standards. This is much more than just a ‘mock inspection.

REPORT

The CiUK report is conﬁdential and will provide a complete analysis of all compliant and non-compliant aspects of the care home. All evidence is available to the customer and supported by source data to improve the care home.

ACTION PLAN

The action plan contains detailed information to correct all non-compliances that can be used as they are or added to the home’s action plan.

SUPPORT

The CiUK team will provide advice, information, and documents to support the care home in continuous improvement and resolving non-compliance after the inspection.

only Registered and Accredited Inspection Body for Care Homes in the UK.

Reclaiming Choice

We spoke with Millie Van Der Byl Williams, a PhD researcher and arts facilitator dedicated to supporting people living with dementia. Drawing on over a decade of experience, this interview explores the concept of agency, the ability to make choices and express oneself, and why recognising and nurturing agency is essential in dementia care.

Can you tell us more about your research on agency in dementia – what does “agency” mean in this context, and why is it important?

Agency is a really complicated concept and it gets more complicated the longer you look at it! But, a lot of people haven’t come across the term agency before or have only heard it in relation to agency staff. The definition of agency I’m interested in refers to our ability to make choices, express ourselves through our actions, and feel a sense of control. I’ve discovered that even if people haven’t come across the term, they tend to have a gut feeling about the ideas behind agency. Our understanding of agency is important when it comes to dementia, as there is a persistent

and damaging assumption that people with dementia don’t have agency, that their actions are meaningless. But, experience shows us that even people living with later stage dementia can make choices

and express themselves, especially during creative workshops.

What

do you aim to get out of this research and how do you plan on using it in the future?

I hope to develop a definition of agency informed by the experience and knowledge of those living with dementia, professional and family carers, and people who work in arts and dementia. I explore how working with people with dementia encourages us to expand our definition of agency. For example, rather than seeing agency just as rational decision making, I also look at how the body and our emotions can play a role in expressing ourselves or how our personal history and relationships can impact our agency. Through developing this definition, we can uncover ways to better support the agency of people living with

dementia. Creative practices are a perfect example of places where we can safely encourage this agency.

The driving force of my PhD is that I want it to be useful, and I hope to be able to share this work in an accessible way that can help others. It’s been heartening to hear how various interview participants have found it helpful to think more about agency in their lives and/or work.

From your decade of experience working with people with dementia, what changes have you seen in how care homes approach creativity and self- expression?

The biggest shift I have seen is the move from reminiscence and ‘reorientation’ towards ‘in the moment’ approaches and co-creativity. Although there is clearly value in sharing in memories together, the idea that we can create and learn new things together is an exciting development.

With your grandmother now living at Chartwell House, how has that personal connectioninfluenced or deepened your research and facilitation work?

I am so lucky to have a very close relationship with my Grandma and her journey with dementia -

with all its ups and downs it has deeply affected my work. Having a loved one living with dementia is an experience that no amount of study or professional experience can prepare you for and can make you feel quite powerless. It took me some time to come back to feeling like I could do anything useful in the face of what can be such a cruel illness. But my grandma has been so wonderfully supported at Chartwell and as she has settled into her new life at the care home, I’ve been able to settle back into my studies and remember how this

work can be helpful. Interviewing staff at the care home as part of my research has been such a privilege and their insights have been incredibly important in guiding this work.

What advice would you give to care home staff or activity coordinators who want to introduce more creative

practices into their dementia care routines?

When we think about ‘creativity’ we tend to think of ‘creative geniuses’, but I would encourage staff to think of creativity in smaller ways and look at all the ways in which they can enable people to make creative choices in different aspects of their lives. My biggest piece of advice is to try and offer and facilitate choice wherever appropriate, and where decision-making has become difficult to try and empower people to choose in whatever way works for them. For example, in a music session instead of just verbally asking someone if they want to play an instrument, why not try playing a few different options and see what someone is drawn to, what makes them smile, or even start dancing?

Redefining Safety

In elderly care, a single fall can have life-changing consequences, as seen in a real life story below. At Gold Care Homes, they believe such incidents can be prevented and that’s why they’re piloting advanced sensor technology to detect and prevent falls, while also identifying subtle signs of unmet care needs. In this article, Sandip Panchal, Director of IT and Systems, shares details of this innovative initiative.

Story of Resident

Mrs. Jones, an 82-year-old woman with limited mobility, had just finished her lunch in the communal dining area of her care home. She was making her way back to her room, relying heavily on her walker as she slowly progressed down the long corridor. The familiarity of her surroundings gave her comfort, yet the struggle to traverse the distance left her feeling exhausted and vulnerable.

As she rounded a corner, her frail body seemed to give way, sending her toppling to the cold, hard floor as soon as she entered in her room. Her frail frame collided with the unyielding surface with a sickening thud, followed by a sharp, searing pain that coursed through her hip. A loud scream echoed through

the room as her head struck the ground, and a rush of panic filled her heart.

The call bell, her only lifeline, mocked her from its position on the wall - just out of reach. It might as well have been a mile away for all the good it could do her now. She cried out again and again, her voice hoarse with desperation, hoping that someone - anyone - would hear her cries for help.

Time seemed to lose its meaning as she lay there, helpless. The distant hum of music, normally a

source of comfort, now taunted her, drowning out her screams. Fear, frustration, and desperation mingled in her heart, threatening to overwhelm her. What if no one came? What if she was left to suffer alone on the cold floor, until...

No, she couldn’t think like that. She had to stay strong, had to keep fighting.

A door opened further down the room, and she felt a flicker of hope. She managed to muster up what remained of her strength, and let out one last desperate plea for help.

The voice was faint, barely audible over the noise, but it reached the ears of a passing staff member. The stranger turned, catching sight of Mrs. Jones lying on the floor, and rushed to her side.

The staff member, Marie, dropped to her knees beside the elderly woman, her heart racing with concern. She quickly assessed Mrs. Jones’s condition, taking in the laceration on her head and the awkward angle of her hip. Fear clutched at her chest, but she forced it down, focusing on what

Major Root Cause of Falls in Care Home setting:

The major cases involving elderly people experiencing falls and suffering head injuries, hip fractures, or knee problems are below.

Slippery surfaces or spills:

Wet floors, spills, or polished floors without non-slip mats can increase the risk of falls, especially in bathrooms or kitchens.

Obstacles:

Loose rugs, cluttered pathways, or uneven surfaces can cause accidents leading to falls.

Poor lighting:

Inadequate lighting may hinder visibility, resulting in accidents.

Medication effects:

Certain medications can cause side effects such as dizziness or light-headedness, increasing fall risk.

Dizziness upon standing:

Sudden changes in blood pressure or other health conditions can lead to dizziness when standing up.

Stairways:

Lack of handrails or difficulty manoeuvring stairs can contribute to falls.

Poor balance and coordination:

Age-related declines in balance and coordination may increase fall risk.

Inadequate mobility assistance:

Neglecting to provide necessary mobility aids, such as canes or walkers, can make falls more likely.

needed to be done.

“I’m here, Mrs. Jones,” she said, her voice calm and reassuring. “We’re going to get you the help you need.”

The on-duty registered nurse arrived moments later, a sense of urgency in her movements as she knelt beside the fallen woman. She examined Mrs. Jones, her brow furrowing with concern as she realised the severity of her injuries. A quick decision was made - Mrs. Jones needed to be transported to the local hospital immediately.

As the paramedics arrived, Marie stepped back, allowing them to take over. They worked swiftly, stabilising Mrs. Jones and transferring her onto a stretcher. As they wheeled her out of the care home, Marie couldn’t help but feel a sense of worry. She knew Mrs. Jones was in good hands, but the thought of her being admitted to the hospital, alone and frightened, weighed heavily on her mind.

Back at the care home, the manager was already documenting the incident, capturing the details of the fall, the injuries sustained, and the actions taken. She knew that the severity of the incident would require an online incident report form to be submitted to the Care Quality Commission (CQC) and notification of the local

safeguarding team.

As the music continued to play in the background, Marie stood in the now-empty corridor, her thoughts consumed by Mrs. Jones. The investigation into the root cause of the fall would reveal a combination of factors: lack of sleep, medication prescribed for her insomnia, and dehydration. The care home would need to make adjustments to ensure that such a tragedy would never happen again.

But for now, Marie could only hope that Mrs. Jones would receive the care she needed, and that she would one day return to her room, safe and sound.

What to look out while selecting Technologypartners?

When choosing a technology partner for sensor-based fall prevention in care homes, it’s crucial to look beyond just the technology itself.

Proven Effectiveness and Accuracy:

• Validated Results: Seek partners who can demonstrate clear, data-driven evidence of their technology’s success in reducing falls and fall-related injuries in similar care settings. Ask for case studies, pilot results, and independent evaluations.

• High Accuracy & Low False Positives: The system should accurately detect actual falls while minimising false alarms, which can lead to alarm fatigue for staff.

Non-Intrusive and Privacy-Centric Design:

• Resident Comfort: Prioritise technologies that are discreet and respect resident privacy.

• Data Security & Privacy Compliance: Ensure the partner has robust data security protocols and complies with all relevant privacy regulations (e.g., GDPR). Ease of Use and Seamless Integration:

• User-Friendly Interface: The system should be intuitive for care staff to use, with clear alerts and easy access to relevant information.

• Integration with Existing Systems: Ideally, the technology should integrate smoothly with your existing care management systems (e.g., electronic care plans, eMAR) to avoid creating additional administrative burdens.

• Minimal Disruption to Workflow: The implementation and ongoing use of the technology should enhance, rather than hinder, the daily workflow of your care team.

Proactive and Predictive Capabilities:

• Beyond Detection: Look for systems that not only detect falls but also offer insights into potential fall risks. This could include tracking changes in gait, movement patterns, or sleep, allowing for proactive interventions.

• Actionable Data: The technology should provide data that your staff can easily understand and act

upon to personalise care plans and prevent future incidents.

Comprehensive Support and Training:

• Robust Training Programs: The partner should offer thorough training for your staff on how to use, maintain, and troubleshoot the system effectively.

• Ongoing Support: Evaluate their customer support, including technical assistance, maintenance, and regular updates to the software and hardware.

• Partnership Approach: A good partner will work collaboratively with your team, offering ongoing guidance and adapting solutions as your needs evolve.

Scalability and Futureproofing:

• Scalable Solution: The technology should be able to scale with your organisation’s growth, whether you expand your care home or increase the number of residents.

• Future Development: Inquire about their product roadmap and how they plan to innovate and improve the technology over time.

Cost-Effectiveness and ROI:

• Transparent Pricing: Understand all costs involved, including upfront

Fall Prevention Technology Benefits:

Reduction in falls:

By monitoring residents’ movements, technology can help detect potential falls and alert staff, enabling timely intervention.

Improved documentation:

Automated systems can track and record incident details, facilitating thorough investigations and contributing to evidence-based reports.

Faster response times:

Real-time alerts sent to staff members’ devices can reduce the time it takes to reach residents after a fall, minimising blood loss and potentially avoiding hospitalisations.

Enhanced care and cost savings:

Reduced hospital stays can free up valuable resources and prevent undue strain on emergency services while promoting residents’ well-being.

Safety culture:

Increased awareness of fall risks and the use of technology can promote a proactive approach to fall prevention, ultimately benefiting both residents and staff.

investment, ongoing subscriptions, maintenance, and any hidden fees.

• Clear ROI: The partner should be able to articulate the potential return on investment, demonstrating how their solution can lead to savings (e.g., reduced hospital admissions, less administrative burden from fall investigations, improved CQC compliance).

goldcarehomes.com

Essential 5

In the dynamic and demanding environment of care homes, the need for ongoing professional development (CPD) among staff is critical. With increasing regulatory scrutiny, evolving care standards, and the complexity of resident needs, care home professionals must continuously update their knowledge and skills. E-learning is proving to be a game-changer in this domain. Here are five key ways in which e-learning is transforming CPD for care home staff.

Accessibility and Flexibility

E-learning allows care staff to access training materials anytime, anywhere - whether during quiet shifts, at home, or between appointments. This is particularly crucial in care homes, where staff often work irregular hours and may find it challenging to attend in-person training sessions. With mobile-friendly platforms and asynchronous modules, e-learning adapts to the individual’s schedule, empowering staff to take ownership of their professional development without compromising care delivery.

Personalised Learning Paths

Modern e-learning systems use adaptive technologies and learner analytics to offer tailored training pathways. Care home staff with varying roles—nurses, carers, managers, housekeepers - can engage in courses specific to their responsibilities, experience levels, and learning pace. This personalisation enhances engagement and retention, ensuring staff receive relevant training that directly improves job performance.

Improved Knowledge Retention and Engagement

Interactive elements like quizzes, videos, simulations, and gamification improve learning outcomes. Instead of passive lectures, staff engage with realistic scenarios (e.g., handling dementia behaviours or administering medication), which deepen understanding and practical application. Repeated exposure through micro-learning (short, focused lessons) also boosts knowledge retention - critical in high-stakes care environments.

Real-Time Monitoring and Compliance Tracking

Care home managers and compliance officers benefit from e-learning platforms that offer detailed analytics and reporting. They can track staff progress, identify training gaps, and generate compliance reports for regulatory bodies like the Care Quality Commission (CQC). This not only simplifies auditing but ensures that all mandatory training; such as safeguarding, infection control, and manual handling, is up to date across the workforce.

5 4 3 2 1

Cost-Effectiveness and Scalability

Traditional training models often incur costs related to travel, venue hire, and temporary staff cover. E-learning significantly reduces these expenses while enabling scalable training across multiple locations. Whether a care home has 20 or 200 staff, digital platforms can deploy the same high-quality content uniformly, with consistent assessment standards. This democratises access to CPD and helps smaller care providers compete with larger operators in terms of staff development.

Empowering the Workforce

Why apprenticeships are key to sector sustainability.

At a time when the social care sector faces an ongoing workforce crisis, the conversation around recruitment and retention must evolve. Traditional models of hiring and training are no longer sufficient to meet the growing and complex needs of those who draw on care. What’s needed is a long-term, strategic approach to workforce development and apprenticeships are increasingly proving to be one of the sector’s most powerful tools.

Apprenticeships offer far more than a route into employment. They provide structured, hands-on learning that helps individuals build not only the skills needed for the

job today, but also the confidence and capability to grow into more advanced roles over time. In this sense, apprenticeships aren’t just training programmes they’re foundations for resilient, skilled, and motivated care teams.

What makes apprenticeships particularly relevant for social care is their alignment with the values-based nature of the sector. Good care is built on compassion, trust, and human connection qualities that are hard to teach in a classroom alone.

Apprenticeships combine real-world experience with expert guidance, ensuring that new entrants to the sector

are supported, mentored, and developed in ways that reflect the realities of the job. This grounded, person-centred approach to learning helps retain talent that might otherwise leave due to a lack of direction, support, or progression.

The evidence is compelling. Recent outcomes from the number one training provider for care, Paragon Skills show that 91.6% of apprentices progress to a positive destination following completion, with 80% securing paid employment (16+ hours a week). Just 1% go on to higher education, underlining that apprenticeships are not a stopgap, they are a deliberate

and valuable career route. Notably, 5.8% of learners go on to complete a second apprenticeship, indicating clear pathways for continued professional development.

From a workforce planning perspective, apprenticeships offer care providers a practical, cost-effective way to “grow their own.” Instead of competing in an overstretched labour market, employers can invest in their teams identifying potential, offering clear career pathways, and

fostering a culture of development and purpose. This can be transformative for individuals and for organisational culture.

The ripple effect of this approach is evident in settings like Elmfield Care.

“We have benefited greatly from working with our training provider, Paragon Skills, and the support of sponsors funding our apprenticeship programmes from Premier League Bournemouth Football Club to Wiltshire

Council. This has enabled us to offer opportunities and further qualifications to both current and new team members,” said a spokesperson from Elmfield Care. Their partnership has delivered a 100% pass rate, with 75% achieving a merit or distinction a reflection of what’s possible when investment in people is prioritised.

As care providers look ahead, the question is no longer whether apprenticeships work. The question is how we, as a sector, embed them as a central pillar of workforce strategy. In doing so, we move towards a more stable, professional, and respected care workforce one that’s ready for the challenges of the future.

With deep roots in the care sector, Paragon Skills supports over 8,000 learners each year across more than 3,000 employers. Their learner-first ethos and sectorspecialist approach continue to help shape the next generation of care professionals building not just skills, but careers.

Find out more at www.paragonskills.co.uk

Take Control

How to improve the accuracy of your staff management.

Care homes have varied and complex staffmanagement needs. As a care-home operator, ensuring the home operates safely and efficiently is your primary responsibility. It’s vital to have enough staff to care for residents, 24 hours a day, seven days a week, all year round.

This presents unique challenges in managing time and attendance, from handover to agency staff management and differentiation of hours. And, you need clear visibility of these elements to run payroll quickly and accurately.

Discover how Mortimer Society care home improved the way it manages staff shift patterns, using a time and attendance solution.

Mortimer Society was wasting time on manual processes

As a small charity running two care homes in Kent, Mortimer Society were seeking a way to manage varied shift patterns for over 150 staff, over 24-hour periods, 365 days a year.

With the support of Kelio’s Time and Attendance system, they have a more accurate recording of staff working hours, annual leave, absence management and payroll preparation.

Having previously wasted a great

deal of time and incurred many mistakes by manually entering staff hours, Mortimer Society have found Kelio’s system to be hugely effective. Melanie Turner, HR Manager, reported: “Staff timesheets and payroll were all managed manually and therefore open to error. On installation of Kelio’s system, we immediately recognised how inaccurate the manual recording of staff working hours was and we could see the financial benefits straight away.”

Manage schedulesvariedeasily and accurately for efficient admin

Kelio’s Time and Attendance system manages all types of schedules, including weekly, annual, posted or cyclical and varied shift types, making it an ideal choice for

the care home.

After briefly trying a different brand, Mortimer Society were pleased to discover Kelio’s “userfriendly administration functions” and an “ease with managing varied shift patterns”. This has been particularly useful in supporting accurate recording of annual leave and staff sickness. Melanie added: “It is easy to use and provides us with the information we need in order to prepare our monthly payroll…Kelio has been hugely effective financially.”

Manage your workforce effectively with Kelio

Kelio’s modular Time and Attendance system allows you to customise your solution, and only pay for what you need. Flexible and adaptable, it evolves with you as your business changes.

Discover the benefits of Kelio’s time and attendance solution for your care home. Reserve your free demonstration here www.kelio.co.uk

Leadership that lasts

We explore how strong, empathetic leadership can be a driving force in reducing turnover and stress, ultimately creating a more resilient and compassionate care environment.

In the care home sector, high staff turnover and workplace stress are persistent challenges that can directly impact the quality of care residents receive. While many factors contribute to these issues, leadership stands out as a powerful influence - shaping workplace culture, staff morale, and overall job satisfaction. Effective leadership not only supports employees through the pressures of care work but also fosters a stable, motivated team.

Andy Donnachie, Chief Operations Officer at CPD Group, believes that some of the most common leadership shortcomings that contribute to high staff turnover and stress in care homes include: “Lack of emotional intelligence, poor communication and the failure to invest in staff CPD.”

When leaders don’t show empathy or communicate with care, it can leave staff feeling overlooked and unsupported and that’s often what leads to stress and burnout.

Similarly, when expectations aren’t clear, messages keep changing, or there’s no feedback, it’s no surprise people feel confused and frustrated. In places like care homes, where the pressure’s already high, that kind of uncertainty can really knock team morale and make it harder to work well together.

If leaders aren’t offering chances to learn, grow, or build on skills through things like CPD, it can leave staff feeling stuck and unmotivated. And for those who are eager to move forward in their careers, that’s often when they start looking elsewhere.

Looking into how leadership training and professional

development can empower managers to better support staff wellbeing and resilience, Andy said, “Leadership CPD training and professional development opportunities can really change the game when it comes to how managers support their teams’ wellbeing and resilience. Long gone are the days that being a manager was just about hitting targets or overseeing projects. It’s also about understanding people, recognising stress, and knowing how to create an environment where staff feel valued and supported.”

When managers take part in high-quality leadership CPD training, they learn practical skills like active listening, empathy, and how to spot early signs of burnout. Plus, these professional development opportunities often includes strategies to help build

resilience, not just for themselves but for their team too. This means they can help staff bounce back from challenges, manage pressure better, and stay motivated even when things get tough.

“Training often encourages managers to foster better communication strategies and promote work-life balance, which is why The CPD Group have adopted the 4-day working week,” said Andy. “I find this to be a huge contributor to the wellbeing of our team.”

All in all, leadership training equips managers with the mindset and tools to create a healthier, more supportive workplace. And when staff feel supported, their wellbeing improves, resilience grows, and the whole team performs better.

Andy revealed that as a CPD accreditation organisation, he and the team come across all kinds of CPD approaches and frameworks used in care settings, many of them work really well across different industries too. “Take Reflective Practice Frameworks, for example”, he said – “They encourage staff to regularly think about their experiences, which helps them make sense of stressful situations and learn from them. This kind of ongoing self-awareness can ease feelings of overwhelm and build resilience, making people feel more supported and appreciated.”

Andy and his team also offer CPD programmes that focus on wellbeing, teaching stress management and mindfulness. “Care workers can benefit from learning practical tools to handle emotional pressure better and stay engaged,” he said. Another great approach is mentorship and peer support. “When experienced staff mentor newer team members, it creates a sense of community and makes people feel less alone,” Andy finished.

Over its 30+ years in business, Pinpoint has worked with countless care home settings, installing its award-winning system to enable staff to summon assistance when needed.

Allan Aikman, Product Director at Pinpoint, said, “From our experience, leaders who invest in staff wellbeing can have a significant impact on workplace culture and staff morale.”

Rates of abuse toward care workers are high, with research suggesting 48% of care home staff have been exposed to physical and verbal abuse from residents. This has a profound effect on employee stress and burnout, contributing to high rates of absenteeism and staff turnover. Leaders who recognise this threat and take action to address the risk of abuse toward care workers are needed to tackle

the stress associated with resident abuse.

Allan explained that following the installation of a Pinpoint System, he and his team often hear from care home staff who report increased levels of confidence and security while at work. With the press of a button on their personal alarm, care workers alert colleagues to the exact location of an incident, eliciting an immediate response to intervene and de-escalate the situation. “This knowledge is empowering for staff, contributing to a healthier, happier workplace culture.

“Leaders have the power to positively influence the workplace culture and invest in the tools and systems to improve care homes facilities for staff. Those who do so tend to have the greatest levels of success when it comes to reducing stress and burnout among staff,” added Allan.

Looking into some of the most common leadership practices that either contribute to or help reduce staff turnover in care settings, Allan explained, “Leaders who take steps to protect the welfare of their staff are most effective in cultivating a strong, loyal workforce.

“By listening to employee concerns and taking measures to address them, leaders demonstrate a genuine interest in and care for

their employees, which in turn generates loyalty and greater productivity.”

Pinpoint customers invest in the advanced staff alarm systems because they want to ensure the safety of their employees and know that the Pinpoint System offers the highest level of protection for care workers.

In any workplace, knowing that your employer has your best interests at heart is crucial for staff satisfaction and morale. This is particularly true of care home settings where staff are exposed to violent and challenging behaviour from residents, which can contribute to high levels of stress.

“Introducing staff safety systems in care homes, such as those provided by Pinpoint, allows employees to call for support should they need assistance or emergency support,” added Allan.

The Pinpoint System prevents aggressive attacks on staff, reducing the threat of abuse and instilling employees with confidence that their wellbeing is a priority. It also helps to ensure employees have access to additional assistance when needed and can be used to allocate resources effectively. As a result, care facilities see reduced levels of employee stress and greater rates

of staff satisfaction.

At Boutique Care Homes, they prioritise authentic leadership based on genuine connection with their team.

Jodie Pike, HR Director at Boutique Care Homes, said, “Compassion, consistency and adaptability is key to be able to guide our teams through changes related to technology, regulations, and developing resident needs when working in a sector that is constantly evolving.”

Leadership at Boutique Care Homes starts with their Founder and Managing Director, Ameet leading “from the front,” setting a clear vision and staying visible and involved in the day-to-day realities of achieving the group’s vision of providing care so good it’s unexpected.

“We promote open-door practices and safe spaces where team members feel heard,” explained Jodie.

“Regular one-to-one check-ins, team recognition through our ‘Thanks’ App and WOW cards, and flexibility around personal commitments all help reduce stress and create an environment where the team feel supported and valued. These practices have played a key role in reducing turnover and preventing burnout,” she added.

Jodie revealed that in her experience, she believes the most effective leaders are those that are authentic and not afraid to be vulnerable. “Acts such as celebrating birthdays and key milestones, acknowledging small wins, and involving people in decision-making build a strong sense of belonging.

“Leaders also play a key role in sharing the “why” behind our work, reminding our teams that their roles deeply matter and how they fit into the overall company vision”, she said.

In the care home sector, where pressure and emotional demands are high, leadership has emerged as a pivotal force in shaping staff wellbeing, job satisfaction, and ultimately, quality of care. As highlighted by experts from CPD Group, Pinpoint, and Boutique Care Homes, effective leaders foster a culture of empathy, communication, development, and safety. Whether through CPD training, advanced support systems, or authentic, people-first leadership, the message is clear: when leaders genuinely invest in their teams, staff feel valued, supported, and empowered. This not only reduces stress and turnover but also creates care environments where both employees and residents can thrive.

Caring for the Workforce

How the IGLOO Approach Can Support Wellbeing in Care Homes.

The adult social care workforce is the backbone of compassionate care in our society. With 1.7 million roles filled across England, 79% by women, care workers support some of the most vulnerable members of our communities.

A report published in February highlights a stark reality: while 70% of care workers say they’re able to improve lives of people they support, this often comes at a significant personal cost. Fortytwo percent report high levels of anxiety, more than half say they’re unable to look after their own wellbeing at work. Sixtyseven percent cite low pay as a key issue, while nearly half (49%) have experienced or witnessed physical violence, and 46% have encountered harassment, bullying, or abuse in the last year.

These are not just individual wellbeing concerns - they are clear problems for the sustainability of services. A third of the workforce plans to leave their job as soon as possible. Unsurprisingly, over 70% of providers say recruitment is challenging, more than a third are worried about maintaining service delivery.

How do we turn the tide?

At Affinity Health at Work, we’ve been working across sectors to help employers improve health and wellbeing at work - not just with initiatives and toolkits, but with a whole-systems approach. One of the most powerful ways we’ve found to make a difference is through the IGLOO framework.

What is IGLOO?

The IGLOO framework helps organisations structure their approach to keeping people well at work. It looks at five levels of influence:

• I – Individual: The worker’s own health, needs and resources

• G – Group: Peer support, team dynamics, culture

• L – Leader: The line manager’s role, shaping expectations, providing support

• O – Organisation: Policies, practices, systems, and workload

• O – Outside the organisation: Wider sector influences Instead of placing the responsibility for wellbeing solely on individuals or their managers, IGLOO prompts a shift to a shared approach: what role do we play –and how do we work together - to keep people well at work?

Why IGLOO Matters in Care Homes

The commitment in the care workforce is undeniable, people enter the sector because they want

to make a difference, and many do. But commitment alone isn’t enough to prevent burnout or keep people in the sector. We need to create the conditions for good work, that means taking a whole-systems approach.

The IGLOO framework helps do exactly that. It maps where action is needed, and how different parts of the system need to work together to keep people well at work.

At the individual level, staff need support to manage stress, build resilience and look after themselves. It’s not just about self-care - it’s about shifting the narrative that workers should simply “cope better.” That mindset places the burden in the wrong place.

At the group level, we should be investing in peer support, shared debriefing, and emotionally safe team cultures. This matters - especially when nearly half of the workforce has experienced or witnessed abuse or violence. No one should carry that alone.

At the leader level, we need to equip line managers with the tools, time and confidence to spot early signs of strain, check in meaningfully with their teams, and manage workload with compassion. Our research shows that manager behaviour is one of the most powerful levers we have - and it can be changed.

At the organisational level, we need to take a hard look at rotas, staffing, and policies. Do people have time, autonomy and safety to do their jobs well? Too often, the systems designed to support care get in the way of doing it.

And at the outside level, we must acknowledge the influence of public policy, commissioning pressures, and how society views care work. A lack of recognition, insecure contracts, poor terms and conditions are not just frustratingthey’re driving good people away.

We’ve used the IGLOO model

in NHS trusts, infrastructure firms, small charities and global organisations. In every setting the same principle applies. It’s not just about what support is available - it’s about whether the environment makes it possible to stay well and do meaningful work.

A different way forward

Care work is tough, emotional and can be isolating. It is also vital, meaningful, and skilled work that deserves proper recognition, investment, and support.

The IGLOO model gives providers a practical, evidence-based way to identify where change is needed - and what’s in their control to change. It helps connect the dots between workforce data, real-world experiences, and the day-to-day actions that matter.

Whether you’re leading a single care home or overseeing network, IGLOO can help you build a healthier, more sustainable workplace - not by doing more, but by doing the right things.

If we want to care for others, we must start by caring for the workforce that cares.

A Simple Practice

In the fast-paced environment of a care home, where routines are vital and emotional wellbeing is paramount, meditation is emerging as a quietly transformative activity. This August, we are proud to spotlight meditation as our Activity of the Month - a practice that not only benefits residents but also offers significant rewards for carers and staff alike.

Meditation, often misunderstood as a complex or esoteric practice, is in fact a simple and accessible activity that encourages relaxation, mental clarity, and emotional stability. For older adults, especially those facing physical limitations, cognitive decline, or emotional challenges such as loneliness or anxiety, meditation can be a powerful tool for improved quality of life. Numerous studies have shown that even short sessions of mindfulness meditation can reduce stress and anxiety, improve sleep quality, enhance mood and emotional resilience, improve

cognitive function and memory and lower blood pressure and support heart health.

In care homes, where residents may experience heightened levels of stress due to health conditions or transitions, meditation offers a sense of calm and control. It helps to shift the focus from discomfort or worry to a more grounded and peaceful present moment.

One of the greatest advantages of meditation, especially for care homes, is its adaptability. Residents can engage in meditation while seated or lying down, making it ideal for those with limited mobility. Guided meditations, which can be played via audio or led by staff,

allow participants to simply listen and follow along without any pressure to “do it right.”

For residents with dementia, simplified forms of meditation - such as focusing on breath, listening to gentle music, or observing soothing visualscan provide a calming sensory experience that reduces agitation and promotes emotional connection.

Meditation doesn’t require a complete overhaul of the activity calendar. In fact, it can be seamlessly integrated into daily routines. A few simple ideas include: morning mindfulness, where residents can begin the day with a

5-minute guided breathing session to set a calm tone. Or you could offer, a post-lunch pause where you introduce a short relaxation session in the afternoon to help residents recharge. An evening wind-down is another great idea, where residents are encouraged to take part in a soothing meditation before bedtime can ease residents into restful sleep.

Group sessions can create a sense of shared calm, while oneon-one meditations are ideal for residents who may need more focused attention. Soft lighting, calming scents like lavender, and gentle music can enhance the atmosphere.

While the focus is often on residents, care staff are under immense pressure; physically, mentally, and emotionally. Burnout, compassion fatigue, and chronic stress are sadly all too common in the sector. Meditation does in fact offer a dual purpose as it it also supports staff wellbeing.

Carers who practice regular meditation may experience improved emotional regulation, greater patience and focus, reduced feelings of overwhelm and enhanced empathy without

emotional exhaustion.

Encouraging staff to join meditation sessions not only models engagement for residents but also offers carers a muchneeded opportunity to centre themselves. Even a 5-minute breathing break in a quiet corner can make a meaningful difference in a busy shift.

When meditation becomes part of the care home culture, its ripple effects can be profound. Residents experience improved mental and physical wellbeing, while carers benefit from reduced stress and greater emotional resilience. Over time, the entire environment becomes more calm, compassionate, and connected.

The beauty of meditation is that it requires very little in the way of equipment or training. Here’s how care homes can introduce it:

1. Choose a Meditation Lead: Designate an interested team member to champion the activity. They don’t need to be an expertjust someone willing to learn and share.

2. Use Free Resources: Platforms like YouTube, Insight Timer, or apps like Calm offer a wealth of free guided meditations suitable for all audiences.

3. Create a Calm Space: Set aside a quiet area with comfortable seating, soft lighting,

and minimal interruptions. This can become your designated “peace corner.”

4. Start Small: Begin with short sessions (3-10 minutes) to gauge interest and engagement, then gradually expand based on feedback.

5. Involve Everyone: Invite staff to participate with residents, or even hold dedicated sessions just for carers during shift changes or breaks.

Care Home Equipment Accounting

Intracare

benjones@intracare.co https://intracare.co Intracare Ltd

Care Supply Store

01375 651 609

www.caresupplystore.co.uk

@caresupplystore

Care-SupplyStore-708536899310571 care-supply-store

Coffee Solutions

JDE Professional UK

0808 100 1030

www.jacobsdouweegberts professional.co.uk

Facilities Management

Red Peak Compliance

0208 049 2309

comply@redpeakcompliance.com www.redpeakcompliance.com

Food Services

allmanhall

01225 745520

hello@allmanhall.co.uk www.allmanhall.co.uk allmanhall

Laundry

Gillman’s

0800 014 1474

commercial@gillmans.co.uk www.gillmans-commercial.co.uk

@gillmans_appliances

gillmansappliances gillmans-commercial-laundry

Girbau

01462 427780

sales.uk@girbau.com www.girbau.com Girbau girbau-uk

Miele

0330 160 6693

professional.sales@miele.co.uk www.miele.co.uk/pro/care miele-professional

Procurement

EF-group

07837 212719

stevewalker@ef-group.co.uk ef-group.co.uk/healthcare ef-group-social

Remote Health Monitoring

August International

01920 487700

audarhealth@augustint.com www.audarhealth.com/home/ carehome

@august_lab

AugustInternational august-international

GET IN TOUCH

We’d love to hear from you on how your business is progressing in 2025. Specifically, any new ideas you’ve implemented, any ways you are making additional revenue, your sustainability initiatives and your plans for the rest of the year – we know that a lot of you are doing inspiring things every day in your businesses and we want to give you the opportunity to shout about it.

Please reach out to jamesd@cimltd.co.uk for the opportunity to be featured in Care Home Magazine. www.carehomemagazine.co.uk

Care Home August 2025

Protecting Residents, Supporting Carers: Safety Through Technology.

Editor’s Letter August 2025

Jade Evans, Chief Editor

Table of Contents

6 Industry News

8 Cover Story

16 Resident Handling

22 Research Piece

28 Staff Wellbeing,Training & Recruitment

40 Activity of the Month

10

Industry update

Manager appointed at Doonfoot care home

Colten Care celebrates 70 staff for giving 20 or more years’ service

Empowering Staff, Enhancing Care

Learning ThroughReal-Time Reflection

A Culture of Confidence, Not Criticism

Supporting Management Accountabilityand

The Need for Regulatory Alignment

The Sector is Listening

Setting the Standard

Compliance that enhances care

A model to follow

Care Home of the Month Holbeach Meadows Care Home

The Home Within a Home

Our Story

A Philosophy Rooted in Emotion

What We’ve Learned

The healthcare & care home interior design specialists

Essential 5

Robotic Transfer Devices

Intelligent Bed Systems

Wearable Mobility Aids

Sensor-Enabled Hoists and Slings

Virtual Reality (VR) Training for Care Staff

Safety First

The Next Step in Care

Overview of Wearable AI Technology in Care

Use of Exoskeleton Suits for MSD reduction

Case Study: Clarendon House Care Home

Future Outlook and Return on Investment

INSPECTION

REPORT

ACTION PLAN

SUPPORT

Reclaiming Choice

Redefining Safety

Story of Resident

Major Root Cause of Falls in Care Home setting:

Slippery surfaces or spills:

Obstacles:

Poor lighting:

Medication effects:

Dizziness upon standing:

Stairways:

Poor balance and coordination:

Inadequate mobility assistance:

What to look out while selecting Technologypartners?

Scalability and Futureproofing:

Fall Prevention Technology Benefits:

Reduction in falls:

Improved documentation:

Faster response times:

Enhanced care and cost savings:

Safety culture:

Essential 5

Accessibility and Flexibility

Personalised Learning Paths

Improved Knowledge Retention and Engagement

Real-Time Monitoring and Compliance Tracking

Cost-Effectiveness and Scalability

Empowering the Workforce

Take Control

Mortimer Society was wasting time on manual processes

Manage schedulesvariedeasily and accurately for efficient admin

Manage your workforce effectively with Kelio

Leadership that lasts

Caring for the Workforce

How do we turn the tide?