FIRSTAIDINTHEWORKPLACE
1. INTRODUCTION
This procedure outlines the steps to be taken in the event of a workplace injury or medical emergency to ensure the safety and well-being of workers, contractors, and visitors.
All managers and supervisors at all CHRG venues are trained in how to provide first aid, cardiopulmonary resuscitation (CPR), advanced resuscitation and oxygen therapy and are referred to as designated first aid officers.
2. STANDARD PROCEDURE
If a worker requires first aid, they are required to notify their leader as soon as possible via phone.
If a worker becomes aware of a customer needing first aid, the worker must notify their leader as soon as possible via phone. Workers who are not first aid trained must NOT provide any form of first aid.
The leader will attend the first aid and assess the situation, this process will be the same for a worker if they get injured.
The leader will then make a decision, based on their training, of what kind of first aid needs to be given moving forward. This may include treating common injuries such as scrapes and cuts and providing ice packs but may also include serious injuries such as heavy bleeding, anaphylaxis and broken bones.
Emergency services must be called in certain scenarios such as:
- Suspected heart attack
- Anaphylaxis
- Unconsciousness or incoherent (presumed consent)
- Seizures
Emergency services must be called with the consent of the patient in certain situations such as:
- Head injury
- Signs of stroke
- Broken bones
- Seizures
- Bleeding
- Trouble breathing
Emergency services and/or an emergency contact should be called in the situation where the patient is likely to cause greater harm to themselves or others should they leave on their own accord.
Once first aid has been completed and the incident has been resolved, the incident must be reported in accordance with our Incident Reporting and Investigation Procedure.
3. PROVIDING FIRST AID
When providing first aid, it is important to ensure you are using Personal Protective Equipment (PPE) where possible. If possible, serious first aid should have 2 people attending. If needed, members of staff should be utilised in calling and directing emergency services. When utilising DRSABCD and assessing the Danger, it’s important to consider the privacy and safety of the patient and ensure all unnecessary bystanders are removed from the area.
FIRSTAIDINTHEWORKPLACE
4. TRAINING
There are multiple different first aid scenarios that a first aid officer may come across. First aid officers must only provide first aid that is within the scope of their training and only use first aid equipment for its intended purpose.
First aid officers trained in providefirstaid are trained in the following:
Roles and responsibilities of the first aider
The DRSABCD action plan and responding to emergency situations
Managing unconscious casualties
Cardiopulmonary resuscitation (CPR)
Using a defibrillator (Automated External Defibrillator - AED)
Legal issues in first aid
Infection control
Diabetes and seizures
Asthma
Allergic reactions and anaphylaxis – including how to administer an EpiPen
Wound and bleeding management
Burns
Fractures and dislocations
Sprains and strains
Hypothermia and hyperthermia
Head, neck and spinal injuries
Medical emergencies
Choking
Abdominal and chest injuries
Poisoning management
Bites and stings
Stroke
Safety and risk management
First aid officers trained in provideadvancedresuscitation have extra skills and are also trained in the following:
DRSABCD action plan
Infection control
Soft bag resuscitation
Administration of oxygen
Oxygen delivery systems
Oxygen therapy and resuscitation
Management of an unconscious non-breathing casualty, including single rescuer and two-rescuer CPR
Oropharyngeal airway
Bag valve mask (BVM)
Legal and other requirements
Levels of consciousness
Suction equipment
Use of an AED
Assessing vital signs, including using a pulse oximeter and checking a pulse manually
FIRSTAIDINTHEWORKPLACE
Management of life-threatening bleeding, including the use of torniquets and haemostatic dressings
Maintenance of resuscitation and oxygen therapy equipment
5. FIRST AID KIT AND EQUIPMENT
All workers must be able to access a first aid kit. First aid kits can be found mounted on the wall in back of house areas at all venues. They can also be found in the back of the bar and kitchen areas in our hospitality venues. There are also portable first aid bags at all reception areas.
All first aid kits are serviced and refilled quarterly by our first aid supplier. They are also checked monthly and updated on our Emergency Equipment Register.
Ifanyofthemodulesareusedinafirstaidincident,oranyofthebandaids,burngel,salinesolutionoranyloseitemsneedto be refilled prior to the quarterly service, it is important that the WHS Manager is being emailed at foleyh@chrg.com.au to replacethestock.
Defibrillators and portable oxygen kits, with oximeters, are available in the following areas:
a. Defibrillator
A defibrillator is a device that uses electricity to re-start the heart or shock it back into a normal rhythm. Defibrillators are used when someone has a cardiac arrest, this is when the heart stops pumping properly. Itisimportantthatdefibrillatorsareonly usedforthepurposetheyareintendedtobeandbythosewhohavereceivedformaltraining.
Once open and turned on, the defibrillator will run you through step by step on how to use. Please listen carefully to the instructions.
Defibrillators are found in the following areas:
Castle Hill RSL Club – in a bright yellow stand at reception and on level 6 in front of the sovereign and gallery rooms
Club Parramatta – in a bright yellow stand at reception and in the UPstairs area, behind the bar
Fitness & Gymnastics – located in the back office between fitness & gymnastics
Aquatic Centre – located on the wall inside the office
Castle Hill Bowling Club - located on the wall in front of the bar
Lynwood Country Club – located in the clubhouse, pro shop & the maintenance shed
b. Portable Oxygen Kit & Pulse Oximeter
A portable oxygen kit is a medical device that is used to provide oxygen therapy to people who have low levels of oxygen in their blood and need more oxygen than is available from room air alone.
A pulse oximeter is a non-invasive test that measures the oxygen saturation level of the blood. It is a small, clip-like device that attaches to your finger, testing heart rate and oxygen levels.
Our portable oxygen kits are easily identifiable by their brightcolouredredbags. They will either be a large bag (called a ‘big red’) or a little bag (called a ‘little red’).
May2024
Portable oxygen kits and pulse oximeters are found in the following areas:
Castle Hill RSL Club – located in the cashiers hallway (an extra pulse oximeter can be found in the portable first aid kit at reception)
Club Parramatta – in the cupboard behind reception
Fitness & Gymnastics – located in the back office between fitness & gymnastics
Aquatic Centre – located inside the office
Castle Hill Bowling Club - located in the back area with the spirit bottles
Lynwood Country Club – located in the staffroom
c. Epipen
An EpiPen, also known as an epinephrine injection or Auto-Injector, is used to treat severe allergic reactions (anaphylaxis) in an emergency. They are designed to administer a single, fixed dose of adrenaline and should only be administered if someone is believed to be having a severe allergic reaction or anaphylaxis.
Ensure the DRSABCD method is being followed in any first aid situation. If a customer or team member is suspected of having anaphylaxis, an ambulance must be called. EpiPens can be found in the portable first aid kits located in the reception area of every venue.
Before administering an EpiPen, it is important to ensure that the expiry is in date and that the solution in the window is clear. To administer the EpiPen:
- remove the blue safety release cap
- place the orange end of the pen to the outer mid-thigh and push down hard until a click is heard or felt and hold for 3 seconds and remove EpiPen
- ensure the time the EpiPen was administered is noted down to provide to the ambulance officers when they arrive.
Epi pens can be found in the following areas:
Castle Hill RSL Club – in the portable first aid bag at reception
Club Parramatta – in the portable first aid bag at reception
Fitness & Gymnastics – in the portable first aid bag in the back office between gymnastics and fitness
Aquatic Centre – in the portable first aid bag located at reception
Castle Hill Bowling Club – located in the ‘big red’ portable oxygen kit
Lynwood Country Club – located in the portable first aid bag at reception in the clubhouse, the portable first aid bag at the driving range, the wall mounted first aid kit in the maintenance shed and the portable first aid kit in the mini golf kiosk
6. REVIEW OF THIS PROCEDURE
This procedure will be reviewed every two years to ensure it remains consistent with all relevant legislative requirements, as well as the changing nature of the company or more frequently where legislative requirements are changed or amended.
7. PROCEDURE COMMUNICATION AND EDUCATION
This procedure will be stored on CHRG’s intranet site. It will be incorporated into induction/onboarding programs and CHRG will conduct education sessions on the application and operation of this procedure as required and when any changes to the procedure are implemented.
8. DOCUMENT HISTORY
Preparedby: Approvedby: Date: Version: Comments
Haylee Foley WHS Manager Alison Brinkman Head of People & Purpose 10/05/2024 1.0 First Issue of standalone procedure
