1. INTRODUCTION
Castle Hill RSL Club Ltd (CHRG) is committed to providing support for employees and their immediate families experiencing personal or work-related issues and concerns to maintain a safe and healthy working environment.
CHRG is responsible for and is committed to ensuring the health, safety and welfare of employees while they are at work. As part of this responsibility and commitment, CHRG offers its employees an Employee Assistance Program (EAP).
The provision of an EAP will assist in the early identification and referral for help for employees, including supervisors and managers, whose work performance is impaired because of personal problems.
The EAP is available to all team members and in some circumstances, remains available post-employment.
2. EMPLOYEE ASSISTANCE PROGRAM
2.1.Program
The EAP is provided by an independent, accredited counselling service selected by CHRG and access to the EAP is voluntary.
In most cases employees will self-refer, however with their agreement or at their request, a referral can be madebytheirmanager or thePeopleteam.Additional providersmaybe sourcedifthereisaspecific counsellor or program that is more suitable for the employee. Counselling services that have been sourced in the past include:
The Hills Clinic
Creating Change Psychology & Counselling
Private counsellors with specific language fluencies
The EAP does not replace CHRG’s normal management and disciplinary procedures.
2.2.Services
The aim of the EAP is early identification and provision of assistance to help resolve either work-related or personal issues. Matters that may be addressed through the EAP include, but are not limited to:
Relationships
Grief and loss
Stress and anxiety
Substance abuse
Conflict resolution
Bullying and harassment
Depression
2.3.Provider
Our current EAP service provider is EAP Assist. EAP Assist provide a free and independent service. The counselling provided is completely confidential. CHRG will be billed for the service, but not notified of the employee’s identity. After three (3) sessions the employee may decide to continue the counselling at their own expense.
October2023
The contact details for this service are available on our Connect Cards, in staff rooms and from the People team.
EAP Provider EAP Assist
Website www.eapassist.com.au
Booking eapassist.com.au/booking-form/ or 0407 086 000
Email support@eapassist.com.au
Access Code 0407086000
Types of counselling available Phone
3. BREACH OF THIS POLICY
Breaches of this policy may result in counselling and or disciplinary action, up to and including dismissal.
4. REVIEW OF THIS POLICY
This policy will be reviewed every two years to ensure it remains consistent with all relevant legislative requirements, as well as the changing nature of the company or more frequently where legislative requirements are changed or amended.
5. POLICY COMMUNICATION AND EDUCATION
This policy will be stored on CHRG’s intranet site. It will be incorporated into induction/onboarding programs and CHRG will conduct education sessions on the application and operation of this policy as required and when any changes to the policy are implemented.
6. DOCUMENT HISTORY
Preparedby:
Approvedby: Date: Version: Comments
Alison Brinkman Head of People & Purpose David O’Neil Group CEO 1/10/2023 1.0 First Issue of standalone policy