February Chatter Hot Line

February 2024

Chatter Hot Line

Client feedback Read what they have been saying about us Staff Discount Scheme Last month we looked at the benefits of Health Shield, this month it’s the staff discount scheme Happy Easter Who’s looking forward to a nice long break and chocolate eggs?

Just some of the things in this month’s edition.

Welcome Hi everyone, Half term was a wet one so I hope those of you who have had time off managed to get out.

Just a reminder that the clocks ‘spring’ forward on Sunday 31st March, heralding that start of lighter nights and longer days.

I hope you enjoy this edition and don’t forget to send me any content and client feedback you get.

Thanks Jo

What have our clients been saying this month?

It’s been a bumper month for great feed back so they all warrant a double page spread.

Also if you get any kind words and/or cards & gifts from clients then please send them to me and any pictures you can take will be great.

Leah at Wilmslow got these lovely flowers and he also emailed Rob to praise her – high praise indeed as the client is a Senior Partner in a top 50 law firm

Michelle and Carla at New Mills received this lovely message from one of their clients

Thank you to you and Carla (and I'm sure any supporting members of staff) for a outstanding job. As I’m sure you are aware this is a massive burden off my back. Sorry for the tantrums and the emotional times your dealings with me were outstanding. I was very lucky getting this recommendation

I am emailing to sing the praises of Leah Strange. She is the most competent and helpful solicitor I have ever encountered and she has dealt with my sister's estate in an exemplary fashion. Thank you for giving the matter to her.

I will recommend her and your firm to anyone who's interested!

Hannah at New Mills had two separate emails thanking her Sam at New Mills got these gorgeous flowers and thank you card from one of her clients Sam and Janet also got a ‘big’ Thank You card from another client

I would highly recommend Rachel to friends, family and colleagues who are in need of a conveyancing solicitor – Rachel at Wilmslow chose

•

‘Thank you so much for our drafted wills.

You have made the process so easy & even enjoyable for us and we thought it would be quite daunting.’

•

‘We were very pleased with the work you did for us on our Wills and Powers of Attorney. You were pleasant, efficient, clear and informative. Should we need any further legal work done, we will come back to you.’

Carol was amazing and so helpful.

Angela was also perfect – Carol and Angela at Urmston for giving the matter to her. and your firm to anyone

More great feedback

Angela at Wilmslow received chocolates from a happy client

A new client told Michelle that she has spent four hours on the internet looking at Solicitor websites and chose us because our website was “warm and friendly” chose us And Simon at Wilmslow had some fizz from the same client

because our website looked “nice and friendly”.

We would both like to thank you for all of the work that you’ve done for us over the years. Your highest standards of professionalism, knowledge and experience are essential to your service. However, delivering these in your friendly and approachable style is something which sets you apart from so many professional advisors.

Carol was far superior to any other conveyancer in the chain and the agents spoke highly of her – Carol at New Mills

Thank you so much for the excellent work you did for both the purchase and the sale.

Everything went to plan; this is because of the efficient and professional way you carried out the conveyance works.

Rob got these kind words on email from one of his clients – the client is the former CEO of Co-operative Bank Sam at Urmston got his lovely note from her client

’Great experience with the conveyancing team in Wilmslow. I have used the firm on a number of occasions and will continue to do so.

Initial impression Legal Knowledge Approachability

Value for Money Communication Accuracy

March Horoscope March brings strong energy and motivation to realise your goals.

The stars will be on your side to help you achieve your personal success, so focus on your projects and be determined to make your dreams come true.

In the love field, you will be extremely attractive, so use this opportunity to deepen your relationships.

Happy Birthday to Shireen at Wilmslow for the 13th.

Many happy returns to Debbie C at Wilmslow on the 17th Hip hip hooray it’s your Birthday, Chris at Urmston on the 18th Have a great Birthday on the 23rd Lesley at New Mills

Staff Discount Scheme To make our legal services available at a beneficial rate for members of staff (after one year of service) and their close families (close family being Partner/Children/Siblings and Parents) we offer a staff discount scheme.

Below is the table showing the departments of the firm you may want to use and the discount rate available.

Department

Staff Member Discount

Close Family Member

Domestic Conveyancing

One free conveyance, any Standard charge less 25% plus further work at standard charge disbursements. less 30% & disbursements at cost.

Family Pay fee at Legal Aid rates Standard charge less 25% Tax, Trusts & Estates One basic Will free. Any further Standard charge less 25% Wills or other work, standard charge less 30% Commercial Conveyancing Standard charge less 30% Standard charge less 20% Company & Commercial Standard charge less 30% Standard charge less 20% Dispute Resolution Standard charge less 30% Standard charge less 20% You won’t be billed for the first £100 of the legal fees or the calculated discount, whichever is the higher.

Please note: To prevent problems arising, no member of staff may act for themselves or their close family, and you should speak to your Head of Department first so they can allocate the work for you.

Easter holidays st

on the 31

Easter falls early this year with the Good Friday Bank Holiday being on the 31st March and Easter Monday on the 1st April (no fooling ☺).

Keep your eyes open for the Easter Bunny visiting nearer the time.

If you are doing an Easter Egg hunt or just enjoying some chocolate treats I hope you all have a lovely long weekend and Happy Easter.