editorial November and December bills reduced by $750,000!
Marshal Albright, President/CEO
Innovative products and services are more likely to gain adoption when their introduction follows market research. Research indicates that cooperative members are asking for tools to save them time and are easy to use when they want to use them.
Cass County Electric Cooperative reduced your November bills by $250,000 and December bills by $500,000 because our sales and revenues exceeded our year-end budgets. The reduction occurred by reducing the purchase power adjustment (PPA) on your electric bills. Your board of directors and management team are committed to sound financial management of the cooperative to provide the best value for our member’s investment in the cooperative.
Your Trusted Energy Advisor
For decades, Cass County Electric Cooperative has embraced innovative products and services to provide energy saving advice by enhancing the value of electricity.
Mobile App At Cass County Electric Cooperative, we’ve provided you with our mobile application, powered by SmartHub. Our app lets you check the status of your electric service and receive near real-time updates on energy use. You can also • Make online bill payments • View your energy use by the hour • See real-time outage updates More than 40% of our members have downloaded our app powered by SmartHub since its launch in 2014. Have you logged in to see your usage lately? Online Chat We recently introduced online chat. These mobile and webbased services are great ways of connecting with our member services representatives. The same folks you reach when you call us or greet you at our office. Save Money We are all looking for ways to save money, Cass County Electric Cooperative is here to help you save money on your electric bill. One way is through our Off-peak programs. We have experts on staff
2 Highline Notes February 2019
www.kwh.com
to answer any of your energy-related questions. Off-peak Heating One of the ways we can save you money is through our off-peak heating program. It’s designed to help avoid high-cost energy by reducing overall demand during peak use periods. Thousands of our members are already saving money by participating in the program. If you haven’t signed up, ask us about how you can save with off-peak heating. Annual Meeting We enjoy meeting with you at our various events throughout the year, to answer your questions. Our annual meeting is coming soon! It is a great event for you to ask questions and discuss your thoughts about your cooperative, meet with your board of directors and management team. Make plans to join us on April 23, 2019, at the Delta Hotel by Marriott in Fargo, ND for an evening of co-op business, energy industry updates, great food, and prizes. At Cass County Electric Cooperative, we are committed to serving you even better every year and dedicated to listening to your concerns, questions, and ideas. Reach out whichever way is best for you – stop by one of our offices, call us on the phone, shoot us an email or reach out on social media. We want to make sure you’re experiencing the benefits of being a cooperative member.
