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Summer Training Catalog May to August 2011

achieve. Train, develop and achieve performance success with unsurpassed training from Cascade.

■ Cascade Members - Apply your 20% annual training credit to any scheduled session or on-demand webinar. Be sure to check out all new offerings inside. ■ Not a Member? - Not a problem. Attend any program at standard price. While you're here, discover why over 500 employers find unsurpassed value in membership.

PROGRAMS IN THIS ISSUE May E-Mail Effectiveness Employee Handbooks and Supervisory Manuals Leadperson Effectiveness Linking Incentives to the Bottom Line Managing Your Unemployment Costs Member Forum: Great Conversation Misconduct Investigations and Discipline Recruitment and Hiring Safety and Workers’ Compensation Management Strengths Essentials Wage and Hour Basics What You Need to Know About the New ADA Regulations June AAP and EEO Reporting Basics of Supervision Handling Change Leadperson Effectiveness

June (continued) Reasonable Suspicion Training Recognition Techniques To Friend Or Not To Friend: Social Media in the Workplace Training and Employee Development What’s Your Relationship Style? July Family Medical Leave - The Basics Harassment Awareness Training High Five Benefits of Membership Leadperson Effectiveness Positive Strategies For Dealing With Problem Performers August Advanced Family Medical Leave The Devil is in the Details Strengths Essentials

May to August 2011 CONTENTS Legal Compliance » Page 3 Human Resource Management » Page 6 Compensation & Benefits » Page 8 Leadership & Supervision » Page 9 Personal Development » Page 10 Member Engagement » Page 12 Online Learning Center » Page 14 Safety Skills » Page 14 Meet Our Presenters » Page 16 Training Locations » Page 18 Training Tip » Back Cover

Cascade is an exceptional, member-based resource for employers committed to developing a strong, vital workforce. We work with you to train, develop and grow your people, while providing ongoing support and straightforward answers to employment questions. The positive, practical approach to workforce excellence. ■ Employment law compliance ■ Resources and tools to develop your HR function ■ Training - human resources, leadership, employee development ■ SalaryTrends - Fresh, local pay data ■ Group programs - Health insurance, retirement, workers' compensation

For the eleventh year in a row, Cascade Employers Association is proud to be named one of the 100 Best Companies to Work For by Oregon Business Magazine

Join the Best!

Great Employers, Great Results



Legal Compliance AAP and EEO Reporting Free to those enrolled in HR Leadership If you are responsible for your organization’s affirmative action plan and reporting, this workshop will provide you with the basic knowledge of how to develop and maintain an approved affirmative action plan and other required OFCCP reports to ensure equal employment opportunity throughout all levels of the company.

Employee Handbooks and Supervisory Manuals Free to those enrolled in HR Leadership Properly developed and administered, employee handbooks and supervisory manuals are powerful tools that promote consistency in human resource administration and help reduce legal risk. This workshop will provide you the basics for developing, administering, and communicating organization policy.

Topics include: ■ AAP Reporting Basics ■ Developing an affirmative action plan ■ EEO-1 Report ■ VETS-100/100a ■ Additional AAP compliance requirements ■ OFCCP desk audits ■ Preparing for an on-site audit

Topics include: ■ Crafting a company-specific document reflecting company standards and culture ■ Ensuring employee and management “buy-in” ■ Common legal pitfalls ■ Supervisory manuals for consistent policy administration Presenter: Patrice Altenhofen, President Cascade Employers Association

Presenter: Lynn Morris, Human Resource and Compensation Consultant Cascade Employers Association

Date, Time, Location and Cost Wednesday, May 11, 2011 8:30am to 12noon Cascade Employers Association - Salem Member Price - $110.00/Standard Price - $165.00

Date, Time, Location and Cost Tuesday, June 7, 2011 8:30am to 12noon Cascade Employers Association - Salem Member Price - $110.00/Standard Price - $165.00

Special Session: What You Need to Know About The New ADA Regulations

Dates, Times, Locations and Cost Thursday, May 5, 2011 9:00am to 10:00am Cascade Employers Association - Salem

The Equal Employment Opportunity Commission’s (EEOC) new regulations for ADA Amendments Act (ADAAA) were recently published and we want to make sure you understand how they affect your workplace. In this one-hour session we will analyze the key changes and provide practical guidance on the application of the new regulations.

Thursday, May 5, 2011 1:00pm to 2:00pm Cascade Employers Association - Portland Tuesday, May 10, 2011 2:00pm to 3:00pm University of Oregon Foundation - Eugene

Presenter: Jenna Reed, JD, MBA, Director of Human Resource Development Services Cascade Employers Association


Member Price - $90.00/Standard Price - $135.00



Wage and Hour Basics Free to those enrolled in HR Leadership Wage and hour compliance seems pretty basic, right? Unfortunately, the wage and hour laws are filled with exceptions. Without a proper understanding of those laws, compliance can be a challenge, especially when you factor in your supervisors. This course is designed to provide you with the most current wage and hour laws to help keep your workplace compliant.

Reasonable Suspicion Training In this two-hour workshop participants will receive training on the signs and symptoms of drug use and the signs and symptoms of alcohol misuse. This training certifies that supervisors have received the qualified training to make conscious decisions and documentation regarding reasonable suspicion for drug and alcohol testing. Topics covered include: ■ Introduction to Drugs and Alcohol in the Workplace ■ Effects of Drugs and Alcohol (personal, social, workplace) ■ Observing Signs and Symptoms of Drug and Alcohol Use and Abuse ■ How to Deal with Difficult Situations ■ Approaching Workers in Cases of Reasonable Suspicion ■ Post-Test Process

Topics covered: ■ Federal and state regulations ■ Travel time ■ Exempt vs. non-exempt ■ Overtime vs. “comp” time ■ Rest and meal periods ■ Deductions ■ Final paychecks ■ Recordkeeping ■ Penalties

Presenter: Deb Bliven, President A WorkSAFE Service, Inc.

Presenter: Elizabeth Fuss, Human Resource Consultant Cascade Employers Association

Date, Time, Location and Cost Wednesday, June 15, 2011 9:00am to 11:00am Cascade Employers Association - Salem Member Price - $90.00/Standard Price - $135.00

Date, Time, Location and Cost Tuesday, May 17, 2011 1:00pm to 4:30pm Cascade Employers Association - Salem Member Price - $110.00/Standard Price - $165.00

HR Compliance - A Monthly Webinar Program When you want to do the right thing in the right way for your people, rely on our people. The most common type of question Cascade gets asked is compliance-related. Figuring out how to place an employee on family leave, properly document misconduct, or make a reasonable accommodation can be a frustrating process and if not done properly can lead to liability. This one-hour, monthly Webinar program provides in-depth information and tools for common workplace compliance issues. To make sure you get timely and relevant information, our topics vary each month. ■ Managing Your Unemployment Costs

Basics of Family Leave

Wednesday, May 25, 2011 - 9:00am to 10:00am ■ To Friend or Not To Friend: Social Media in the Workplace

Wednesday, July 27, 2011 - 9:00am to 10:00am Advanced Family Medical Leave The Devil is in the Details

Wednesday, June 29, 2011 - 9:00am to 10:00am

Wednesday, August 31, 2011 - 9:00am to 10:00am

And more to come, scheduled the last Wednesday of every month. Recent topics, available now among our on-demand webinars, have covered: Disgruntled Employees: Principled Resisters or Saboteurs; The 13th Week: Return to Work Issues Under Family Leave, the ADA and Workers' Compensation; Just Cause or Just Because; and No Such Thing as Free Labor. Presenters: Cascade Employers Association Professional Staff Cost: Cascade Member Price - $90.00 for single Webinars / Standard Price - $135.00 CASCADE EMPLOYERS ASSOCIATION



Misconduct Investigations and Discipline Free to those enrolled in HR Leadership Workplace investigations are an important part of any employer’s disciplinary process and are the first line of defense in the case of a lawsuit. This workshop focuses on practical steps and techniques you need to know about investigations and discipline.

Harassment Awareness Training for Employees and Supervisors Typically conducted on-site, this public offering provides an opportunity for employees and supervisors who may be new to your organization or who may have missed previous training. Now is the time to get into compliance and ensure all of your employees have received the proper training.

Topics include: ■ Establishing facts ■ Interviewing witnesses ■ When to involve legal counsel ■ Confidentiality ■ Documentation ■ Weighing the evidence ■ Administering discipline

Topics include: ■ Introduction to Discrimination Regulations ■ Protected Class and Civil Rights Issues ■ Legal Definition of Sexual Harassment ■ Recent Case Developments ■ Recognizing Sexual Harassment ■ Popular Myths ■ “In This Together” Film ■ Review of Model Harassment Policy ■ Responding to Claims of Harassment

Presenter: Patrice Altenhofen, President Cascade Employers Association Date, Time, Location and Cost Wednesday, May 11, 2011 1:00pm to 4:30pm Cascade Employers Association - Salem Member Price - $110.00/Standard Price - $165.00

Topics for additional supervisor training include: ■ Investigations ■ Liabilities Associated with Complaints ■ Responsibilities as Supervisors Presenter: Jenna Reed, Director of Human Resource Development Services Cascade Employers Association

Recruitment and Hiring Free to those enrolled in HR Leadership The success of any organization starts with finding and hiring the right people for the right positions. This session will provide participants with key tools and resources for attracting qualified applicants and best practices for a stream-lined employee selection process.

Date, Times, Location and Cost Tuesday, July 19, 2011 PacificSource Health Plans - Springfield 9:00am to 11:00am (Employee Session) Member Price - $90.00/Standard Price - $135.00

Topics include: ■ Internal and external recruitment ■ Managing and screening applications ■ Interviewing ■ Ensuring individual success ■ Strategy development

9:00am to 12noon (Supervisor Session) Member Price - $110.00/Standard Price - $165.00

Satisfy Your PHR/SPHR Recertification Credits!

Presenter: Jenna Reed, Director of Human Resource Development Services and Michelle Toney, Social Communications Manager Cascade Employers Association

As an approved provider of the Human Resource Certification Institute (HRCI), many of Cascade Employers Association’s programs qualify for recertification credits.


Date, Time, Location and Cost Wednesday, May 4, 2011 1:00pm to 4:30pm Cascade Employers Association - Salem Member Price - $110.00/Standard Price - $165.00 5


Human Resource Management Handling Change


Positive Strategies for Dealing with Problem Performers

"Change" can be upsetting, confusing and sometimes even scary. We can resent employees for their emotional reactions, or we can guide them through the jungle to the clearing. In this participative program, you will explore:


When you are frustrated with employees, your attitude may generate worse behavior. Having positive strategies minimizes employee insecurity and defensiveness, and emphasizes solving problems and collaboratively meeting or exceeding expectations.

■ Your own and others’ challenges with change ■ How to deal with the four most common negative emotions ■ How to counter finger pointing ■ How to help people move from being part of the problem to being part of the solution

We will address difficult personal styles, how to determine the source of the performance problems and real examples of how when others have given up, strong leaders turned problem performers into valued team members.

We will explore the three stages of transition that foster trust in leaders. You will also receive a planning guide to help you zero in on the six key dimensions in earning employee commitment to change.

Presenter: Glen Fahs, Ph.D., Training and Organization Development Consultant Cascade Employers Association Date, Time, Location and Cost Thursday, July 21, 2011 8:30am to 12noon Cascade Employers Association - Portland Member Price - $110.00/Standard Price - $165.00

Presenter: Glen Fahs, Ph.D., Training and Organization Development Consultant Cascade Employers Association Date, Time, Location and Cost Tuesday, June 28, 2011 8:30am to 12noon Cascade Employers Association - Portland Member Price - $110.00/Standard Price - $165.00

Get Your Unemployment Claims Costs Under Control Let Cascade help you turn uncontrolled costs into manageable processes for controlling your tax rate. It’s that simple. ■ ■ ■ ■

Make the right termination decision for unemployment, every time Get your managers and supervisors on board with processes aimed at limiting exposure to unemployment claims Shift the burden and expense of paperwork off your shoulders and onto ours Stay informed with reports showing your unemployment claims activity

Contact us for a quote for unemployment claims management services. . . it’s painless. 800.835.5518.




Training and Employee Development Free to those enrolled in HR Leadership Training is a long-term investment in better performance and employee commitment. This workshop will prepare participants to achieve a higher return on their training investments.

Recognition Techniques and Programs Free to those enrolled in HR Leadership Many organizations make major mistakes in their recognition programs that undermine commitment and teamwork. Giving positive recognition is both a skill and an art, but most of all it is a commitment. In this workshop, we will explore what leaders and organizations do poorly and do well the do’s and don’ts of praise and showing appreciation.

Topics include: ■ Assessing needs ■ Design and delivery ■ Learning styles ■ Getting top management support ■ Training plans ■ Evaluation

We will also: ■ Share best experiences with spontaneous and organized recognition. ■ Learn what the research says about how often recognition is needed and what impact it has. ■ Receive written descriptions of both key actions and the top ten creative ways Oregon organizations recognize good work.

Presenter: Glen Fahs, Ph.D., Training and Organization Development Consultant Cascade Employers Association Date, Time, Location and Cost Wednesday, June 1, 2011 8:30am to 12noon Cascade Employers Association - Salem Member Price - $110.00/Standard Price - $165.00

Presenter: Glen Fahs, Ph.D., Training and Organization Development Consultant Cascade Employers Association Date, Time, Location and Cost Wednesday, June 1, 2011 1:00pm to 4:30pm Cascade Employers Association - Salem Member Price - $110.00/Standard Price - $165.00


Next Program Begins October 12-14, 2011 at Cascade’s Portland Office For more information on the program, please give us a call or visit CASCADE EMPLOYERS ASSOCIATION



Compensation & Benefits Linking Incentives to the Bottom Line Free to those enrolled in HR Leadership This workshop focuses on incentive compensation plan design while emphasizing the importance of a “total compensation” strategy that supports organization success. Using actual corporate experiences, the presenter will guide participants through all aspects of incentive plan design, discuss the keys to plan success, and include a case study to illustrate the importance of careful plan design.

Train at Your Location Bring Cascade on-site to advance employee development and retention. It’s cost effective and it ramps up the speed of your learning objectives. ■ On-Target Training We work with you to determine training objectives and to develop content that hits the mark.

Attendees will be encouraged to ask questions and discuss related business experiences that will add value to the class.

■ Lasting Impact Instructors work with you to identify follow-up measures to maximize long-term effectiveness and return on investment.

Topics include: ■ Developing a total compensation strategy ■ Determining the right mix of compensation ■ Determining incentive opportunities ■ Selecting the right plan design ■ Selecting the right performance measures

■ Cost Savings A custom-designed on-site program is often more cost-effective than sending a group of employees to off-site courses.

Presenter: Jerry Bumgarner, CCP, Director of Research and Compensation Services Cascade Employers Association Date, Time, Location and Cost Wednesday, May 4, 2011 8:30am to 12noon Cascade Employers Association - Salem Member Price - $110.00/Standard Price - $165.00

Fresh Local Pay Data ■ ■ ■ ■

Data for employers by employers Diverse array of jobs and levels Local, regional and national data Ultimate survey user experience




Leadership & Supervision Bring T his Program On-Site

Basics of Supervision (2-Day Workshop)

Leadperson Effectiveness

Every lead, supervisor, and manager should have The Basics. This is a key program for supervisors.

The job of leadperson is tough. It demands you strike a difficult balance between being a worker and being a supervisor. Getting the job done when you (and everybody else) know that you have little authority requires some complex skills.

Leadership Skills – Build insight and strength in: ■ What it really means to be a supervisor – the expectations, role, and obligations. ■ Motivation and Improving Performance ■ Communication and Conflict Resolution ■ Goal Setting ■ Giving Positive and Critical Feedback

Every participant who completes the program receives a personalized certificate.

Making the switch from co-worker to leadperson Clarifying your role Understanding other people and motivation Dealing with negativity in yourself and others Team-building skills Communication Leadership skills (when you have limited authority) ■ Goal-setting ■ Keeping track and giving recognition ■ Coaching and training for better performance

Presenter: Glen Fahs, Ph.D., Training and Organization Development Consultant Cascade Employers Association

Presenter: Glen Fahs, Ph.D., Training and Organization Development Consultant Cascade Employers Association

Dates, Time, Location and Cost Tuesday and Wednesday, June 21 & 22, 2011 8:30am to 4:30pm Cascade Health Solutions - Eugene Member Price - $325.00/Standard Price - $485.00

Dates, Time, Locations and Cost Thursday, May 19, 2011 8:30am to 4:30pm Cascade Employers Association - Portland

■ ■ ■ ■ ■ ■ ■

Employment Relations – Develop an understanding of: ■ Basics of Employment Relations Law ■ Developing Performance Standards ■ Discipline and Documentation

Thursday, June 30, 2011 8:30am to 4:30pm First Alternative Co-op - Corvallis Wednesday, July 20, 2011 8:30am to 4:30pm Cascade Employers Association - Salem

“What an excellent job Glen Fahs has done for ENTEK. As we work toward expanding operations, developing strong and resourceful leads is a priority. Glen helped us design and deliver a company-tailored training course that produced results. We plan to have him back in six months to do it again.”

Member Price - $195.00/Standard Price - $295.00

Margaret Campbell HR Director ENTEK International




Be Strong(er) The single best predictor of a consistently high-performing team is the answer to this question: “At work, do you have the opportunity to do what you do best every day?” At a time when organizations are trying to do more with fewer people, it’s critical to engage each person’s strengths, and do it at scale across the organization. The strengths movement isn’t about making people happier; it’s about making organizations more productive. It’s about yield. The best companies are made up of great teams. And those teams have individuals who know their strengths, take them seriously and offer them up to the organization. They’re more profitable, more productive, less likely to quit, less likely to have accidents on the job…the list goes on. Strengths Essentials is a program from The Marcus Buckingham Company (, designed to guide participants through a step by step process to identify and leverage their individual strengths. Patrice Altenhofen, President of Cascade Employers Association, is a Strengths Essentials Facilitator. CONTENT OUTLINE Why Strengths? Learn the research that demonstrates why playing to your Strengths will enable you to be your most productive. Myths & Truths Discuss the challenges associated with implementing a Strengths-based approach and how to overcome them. Identifying Your Strengths Explore the 4 SIGNs of a Strength and learn the process for identifying your unique Strengths. Strengths At Play Determine the steps you will take to proactively spend more time leveraging your Strengths in your work. Thursday, May 26, 2011 8:30am – 1:00pm Cascade Employers Association - Salem

Tuesday, August 16, 2011 8:30am – 1:00pm Cascade Employers Association - Portland

Member Price – $199, Standard Price – $299 Includes participant kit and box lunch. Limit 20 Participants.




Personal Development What’s Your Relationship Style?

E-Mail Effectiveness A mini-course in time and task management


Come to this workshop to discover how you can increase employee engagement indicators in your company by better understanding your relationship style and the styles of others on your team. Increase your leadership and management capacity by taking the Relationship Style Survey.

E-Mail is an essential communication tool, but most people have a love-hate relationship with their e-Mail. You may love the convenience and speed of sending messages electronically. The flip side is that e-Mail is disruptive and distracting, taking more and more time, requiring more effort than ever before. In this half-day session, you’ll take on your e-Mail problems, challenges, and obstacles, and get solutions that you can implement right away.

■ Discover and gain confidence in your interpersonal relationship style ■ Learn about the neuroscience of leadership ■ Learn to interact successfully with people who have relationship styles different from your own ■ Improve your ability for effective collaboration and teamwork ■ Raise awareness of how you are coming across to others ■ Make more conscious choices about interacting with others in a way that will build the quality relationships you want


You will: ■ Learn how to use task management to prioritize follow up and handle actions that come to you via e-Mail ■ Recognize and eliminate some of the common mistakes busy people make with e-Mail ■ Write effective subject lines and e-Mails to move actions forward and help recipients respond more quickly

Presenter: Michelle Tompkins, Consultant

Presenter: Tara Rodden Robinson, Professional Coach

Date, Times, Locations and Cost Thursday, June 16, 2011

Date, Time, Location and Cost Tuesday, May 24, 2011 8:30am to 12noon Cascade Employers Association - Salem Member Price - $110.00/Standard Price - $165.00

8:30am to 10:30am Cascade Employers Association - Salem 1:30pm to 3:30pm First Alternative Co-op - Corvallis Member Price - $90.00/Standard Price - $135.00

Dynamic Presenters Available Need a Presenter?

Cascade's Speakers Bureau is comprised of our own dynamic presenters. Whether you need a 45-minute luncheon presentation or an expert to speak at your next industry conference, you get professionals that engage your audience and deliver content that makes a difference. Look Where We'll Be in May Alone!! ■

Chehalem Valley Chamber of Commerce May 9: Are You Asking for a Lawsuit? Presented by Jenna Reed

Association of Women in the Metals Industry May 19: Surviving and Thriving on Change Presented by Glen Fahs

Human Resource Association of Central Oregon May 18: Supervisors, Your #1 Risk Factor! Presented by Patrice Altenhofen

Salem Human Resource Management Association May 20: HR Basics - A Crash Course in Employment Law Presented by Patrice Altenhofen and Jenna Reed Contact or call us at 800.835.5518 for additional information about bringing Cascade to your next event. CASCADE EMPLOYERS ASSOCIATION



Member Engagement Member Forum: Great Conversation

High Five Benefits of Membership

Help us help your workforce thrive so your business prospers. We invite you to join us for this one-hour online forum:

Join us for this session and learn how to take advantage of the five best returns on your membership investment. Leave with an understanding of how to use the handful of resources that help you hire well, engage for loyalty, train for excellence, and dismiss appropriately and legally.

■ Discuss and learn from other Members’ current successes and challenges ■ Provide input to Cascade on areas of HR service and training that will help you overcome obstacles and achieve success ■ Learn about the newest Association resources

■ AnswerSource - When, why and how to access your helpline for quick and reliable answers ■ Training Credit - Applying your annual credit to training that matters most ■ SalaryTrends - Accessing fresh, local pay data for hiring and evaluating market pay practices ■ Employee Engagement Survey Credit - Understanding employee attitudes on key issues that drive productivity, customer satisfaction and profitability ■ Member-Only Area - Taking advantage of the many online resources available, including a cutting edge research tool through CCH called AnswersNow

Cascade is your Association, and we work hard to make sure our services are more relevant than ever and we exceed your expectations every time you turn to us for information, support, training, or an extra set of hands. You can help set the agenda! Presenters: Gayle Klampe, Vice President of Member Relations and Cascade Employers Association Staff

Presenter: Gayle Klampe, Vice President of Member Relations Cascade Employers Association

Date, Time, Location and Cost Thursday, May 12, 2011 10:00am to 11:00am Presented Online for Your Convenience Price - FREE

Date, Time, Location and Cost Thursday, July 14, 2011 8:30am to 10:30am Cascade Employers Association - Portland Price - FREE


On-Demand Webinars Cost-effective and convenient, on-demand webinars are an easy way to train your people. And at Cascade, our experts record program topics to help you stay current with employment laws, HR trends, and the best of leadership practices. Visit to explore our growing library of topics. Newest Releases: Just Cause or Just Because? • Genetic Information Nondiscrimination Act • 13th Week - Return to Work Issues Under Family Leave, the ADA and Workers’ Compensation • Toxic Attitudes • Legal Pitfalls in the Hiring Process • Busy or Burned Out? Recognizing and Managing Overload and Overwhelm • Disgruntled Employees: Principled Resisters or Saboteurs? • Paying, Engaging and Retaining the Right Employees Once you order one of these webinars, they are yours to use again and again! Remember, membership gives you a training credit equal to 20% of your annual membership fee. Apply your credit toward these on-demand sessions. CASCADE EMPLOYERS ASSOCIATION



Tired of Overload and Overwhelm?

ABOUT TARA Known as The Productivity Maven, Tara Rodden Robinson is an author, coach, and educator. She works with professionals, entrepreneurs, and business owners to help them get more done and gain greater satisfaction from work and life.

Are you tired of battling the forces of ineffectiveness? You know the ones we mean--procrastination, busy work, interruptions, distraction, and the host of ineffectiveness villains that get in the way of productivity.

Her recent book, 40-Days Forward: Your Journey to a Life of Abundance and Meaning, guides readers on a journey of reflection, planning, decisionmaking, and giving to create a path to a more fulfilling life.

The Productivity Maven can help you fine tune your effectiveness, turbocharge your workflow, and enhance your productivity fabulousness. Plus some. Read on!


WEBINAR Remember this? Lucille unable to keep up with the chocolate line? Feel familiar?

Topics We’ve got off-the-shelf solutions and customized programs. In person or virtually, your place or ours, live or ondemand: you pick what works best for you and your employees. Here’s just a sampling of the super-powered, ineffectivenesszapping content Tara can provide. •

Controlling E-mail

Time Management

Improving Attention and Focus

Overcoming Procrastination

Planning and Goal Setting

As workloads get heavier and timelines get tighter, you and your employees edge toward overload or overwhelm. Knowing how to identify the distinct differences between these allows you to take the right actions; preventing burnout, disengagement, and ineffectiveness. This on-demand webinar, provides new tools and skills to help defeat overwhelm and overload. Log on to purchase this webinar today by visiting; Training and Development : On-demand Webinars


Upcoming Events May 24th: E-mail Effectiveness

Contact Jocelyn at JBillings@Cascade to request a proposal for a custom-made offering or to book the Maven for a workshop or seminar.

8:30am to noon, Cascade Employers Association, Salem Learn how to manage your e-mail to gain greater reliability, improved follow through, and better control of your time. See page 11 for details.




Safety Skills Safety and Workers’ Compensation Management Free to those enrolled in HR Leadership Not only are there financial implications attached to improperly managing workplace accidents, but there are certain workplace safety rules that are rigorously enforced by regulatory agencies. Attend this program to gain the understanding you need to effectively manage safety at your workplace. This program also provides participants with a solid understanding of the workers’ compensation system and reviews practical steps for managing the process at your workplace.

Online Learning Center Cascade and its technology partner, Business Training Library, bring you a state-of-the-art learning management system and over 4000 world-class online courses. The courses are delivered in two ways - interactive e-learning and streaming video. Topics include business and professional skills, computer skills, legal compliance, and safety. ■ ■ ■ ■

Topics include: ■ Developing, implementing and managing safety policies and programs ■ Effective safety committees ■ Management support ■ Employee involvement ■ Accountability/Communication ■ What is workers’ compensation? ■ Who are “subject workers”? ■ The insurance contract ■ Managing factors that influence costs

■ ■ ■

Learn Anytime, Anywhere Affordable Pricing Complete Learning Management Customized Learning Site and Course Catalog for Your Organization No-Hassle Implementation Increased HR Effectiveness Measure Your Training ROI

Hire “experts” at a fraction of the cost: staff your training department with industry leaders and experts for as little as $14.40 per course (based on a 20 course bundle). Demo Free Courses – Visit

Presenter: Salvador Zamudio, Consultant Applied Growth Transitions Date, Time, Location and Cost Tuesday, May 17, 2011 8:30am to 12noon Cascade Employers Association - Salem Member Price - $110.00/Standard Price - $165.00

Liberty Northwest and Cascade Employers Association partner to offer qualifying Cascade Members a comprehensive Workers’ Compensation Group Program. ■ Pricing incentives to encourage improved safety and reduced losses. ■ Premium credit to policyholders who maintain a qualifying drug free workplace program during policy period. ■ Highly trained risk management team responsible for monitoring the group’s performance and providing assistance to employers experiencing safety problems. To learn more about this comprehensive program, contact Cascade at CASCADE EMPLOYERS ASSOCIATION




Great Employers, Great Results

A Cascade Employee Engagement Survey uncovers the places where you’re vulnerable and gives you specific steps for action. Get more than just numbers. We’ll help you understand what it means by providing: ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬

Comparisons between engaged and disengaged employees on critical issues facing your organization Assessment of key drivers of engagement Key factors of engagement in a down economy Union vulnerability assessment Comparison to national benchmarks Areas of strengths and improvement, based on employee scores and written comments Recommendations for effective ways to cultivate employee engagement Comparison between satisfaction and engagement

Research has consistently shown that organizations with engaged employees experience: ¬ Better productivity. ¬ Improved customer satisfaction. ¬ Greater profitability. ¬ Lower turnover.

Yet only 26% or fewer of the U.S. workforce describe themselves as engaged.

Take advantage of YOUR FREE consultation with a Cascade expert to discuss your employee engagement survey needs and how we can help.




Meet Our Presenters Patrice Altenhofen, President Cascade Employers Association Patrice was appointed President in the fall of 2006 and leads the Association’s team in providing collaborative, responsive, and solution-oriented services. Prior to becoming President, Patrice served as General Counsel and Director of Human Resource Development Services. As a creative and approachable human resource professional and attorney, Patrice is credited with developing innovative training programs on a variety of employment-related issues for executives, managers, and supervisors, including the Association’s comprehensive HR Leadership Program. She routinely participates in the development of long-term human resource and compliance strategies with top-level management of organizations from diverse industries. Deb Bliven, President A WorkSAFE Service, Inc. A WorkSAFE Service, Inc. is a consortium/third party administrator assisting employers with their drug and alcohol testing programs since 1997. Through 14 years of employment with the Oregon Public Utility Commission and Oregon Department of Transportation, Deb gained the professional knowledge, experience, and credentials necessary to manage the federally mandated testing programs and, more importantly, the ability to analyze, interpret, and implement the regulatory requirements. Jerry E. Bumgarner, CCP, Director of Research and Compensation Services Cascade Employers Association Jerry has devoted more than 40 years to the field of human resources, specializing in the compensation area. He provides specialized compensation support to employers (e.g., market pay ranges, competitive pay assessments, incentive plans, performance management), and helps Cascade members to align pay with business results. In addition, Jerry conducts compensation surveys for numerous industry groups and serves as a participant on national survey steering committees. A regular presenter for workshops on the above topics, Jerry also serves with various local, regional and national professional HR groups. Glen Fahs, Ph.D., Training and Organization Development Consultant Cascade Employers Association Glen is the primary Training and Organization Development Consultant for Cascade Employers Association and the Lead Facilitator for the international Resiliency Center. He has worked both internally and as a consultant to corporations, colleges, governments, and nonprofits in the areas of leadership, team building, and change management. He has taught communication, education, and management classes for ten colleges and universities. Certified in Achieve Global (aka Zenger Miller) systems, Glen serves Members by facilitating meetings, mediating conflicts, and providing customized training.

Elizabeth Fuss, Human Resource Consultant Cascade Employers Association Elizabeth joined Cascade as a Human Resource Consultant in August of 2010. She provides assistance to our members with HR-related issues, including: technical HR questions, HR projects, COBRA administration, HIPAA, unemployment claims, and on-site support. Elizabeth also provides on-site training on various topics for our members. Prior to coming to Cascade, Elizabeth worked as an HR Manager in the manufacturing industry and as an independent HR Consultant. She also spent many years learning, studying and working at a company specializing in outsourced human resources. Elizabeth holds a Bachelor of Arts degree in English from Portland State University and is a member of the Society for Human Resources Management.




Gayle Klampe, Vice President of Member Relations Cascade Employers Association Over 30 years at Cascade, Gayle has been involved in a variety of Association capacities. With her experience and knowledge of Association services, and her ability to communicate the value of membership, she serves as Vice President of Member Relations. In this role, Gayle oversees all membership activities. She instinctively assesses the needs of employers, linking them to the resources that help advance workplace success. Gayle also manages coordination and development of Association marketing and communication activities, and has a contagious sense of humor. Lynn Morris, PHR, Human Resource and Compensation Consultant Cascade Employers Association Lynn joined Cascade’s Human Resource Development Team in 2003 as a Human Resource and Compensation Consultant. Before coming to Cascade, Lynn’s background includes nearly 10 years of experience in many areas of human resources, especially the areas of policy research and development, recruitment and selection, compensation analysis, and affirmative action. As a consultant for Cascade, Lynn works in the areas of affirmative action, handbook review and development, and compensation, and provides on-site support. Jenna Reed, JD, MBA, Director of Human Resource Development Services Cascade Employers Association Jenna joined Cascade in 2004 as an HR Compliance Specialist, becoming Director of HR Development Services in the fall of 2006. She manages a staff of human resource professionals who work with Cascade Members in a variety of areas, including: employment law compliance; employee handbook development; training; affirmative action; human resource program assessments; and, on-site support. Jenna integrates compliance, best practices, and practical management solutions to help Member organizations achieve positive results in workforce management. Jenna is a member of the Oregon State Bar and SHRM, and is also a Board member for the NW EEO/Affirmative Action Association. Michelle Tompkins, M.A. Michelle has twenty years of professional experience working with a wide range of clients from manufacturing facilities to nonprofits. Her organizational improvement services include executive and team coaching, supervisory training, mediation services and strategic development. Clients appreciate her whole system, research-based approach and her ability to identify and build on existing leadership and organizational strengths. Michelle compassionately delivers insightful and constructive feedback on leadership behaviors and group dynamics to increase capacity and get improved business results. Michelle Toney, Social Communications Manager Cascade Employers Association Michelle came to Cascade in 2009 with an extensive background in human resource management. Beginning as a human resource consultant to members, Michelle’s creativity and love for knowledge and conversation soon transpired into creating social media platforms to share ideas among other human resource professionals. Along with managing social communications, Michelle continues her love of HR by consulting on an array of issues and providing practical workplace solutions. Michelle is an Oregon native, and is a member of the Society for Human Resource Management. Salvador Zamudio, Consultant Applied Growth Transitions Bilingual in English and Spanish, Salvador has a cumulative, progressive background in international motivational public speaking, cultural awareness, training and development, translation/interpretation, and recruiting. Salvador brings over 23 years diverse management experience and has provided training for many large commercial production companies. He has served in various committees strongly supporting the efforts to integrate employees through the development of bilingual training programs. He is also dedicated to the continuous development of management skills in the workforce across multiple industries and cultural backgrounds. CASCADE EMPLOYERS ASSOCIATION



Training Locations Cascade Employers Association - Salem 4068 Hudson Avenue NE, Salem, OR 97301 From I-5, take the Market Street Exit, #256. Turn EAST onto Market Street. Travel 2-3 blocks and turn RIGHT at the second traffic light. Proceed down Lancaster Drive about a mile and a half, then turn LEFT at Hudson Avenue. We are in the building behind the Stereo King. Cascade Employers Association - Portland 317 SW Alder St. #1120, Portland, OR 97204 We recommend you check or Google Maps for the best directions from your location. Cascade Health Solutions 2560 Suzanne Way #200, Eugene, OR 97408 From I-5, take Exit #195B and merge onto Beltline Hwy W, then take the Coburg Road exit. Turn RIGHT onto N Coburg Road, then RIGHT onto Chad Drive, and finally LEFT onto Suzanne Way. Parking is available on both sides and in back of the building; Cascade Health Solutions is on the second floor. 1007 SW Third Street, Corvallis, OR 97333 First Alternative Co-op From I-5 southbound, take Exit #228 toward Lebanon/Corvallis. Turn RIGHT onto OR-34 and continue for approximately ten miles. Take a LEFT onto the OR-34 Bypass in Corvallis, stay STRAIGHT to go onto the ramp, and follow it slightly LEFT onto OR-99W S/SW 3rd Street. Your destination will be immediately on the LEFT. PacificSource Health Plans 110 International Way, Springfield, OR 97477 From I-5 southbound, take Exit #195A toward Springfield/Gateway Mall. Merge onto OR-569 E, and continue for a third of a mile. Turn LEFT at Gateway Street, an immediate slight LEFT onto N Game Farm Road, and finally take the first RIGHT onto International Way. University of Oregon Foundation 360 E 10th Ave. Ste 202, Eugene, OR 97401 From I-5, take Exit #194B and merge onto I-105 W, then take the Coburg Road exit, #2 toward downtown. Keep LEFT at the fork, following signs for University of Oregon, to merge onto Coburg Road; keep LEFT again at the next fork, still following U of O signs, and turn RIGHT at E 8th Avenue. At the second cross street, turn LEFT onto Pearl Street, and then take the second LEFT onto E 10th Avenue. Please note: Prior to each program, registrants will receive detailed driving directions to training locations.

5 Easy Ways to Register for Training 1. Phone:

4. Fax: Fax the registration form on the opposite page to Cascade at 503.585.4322.

Our knowledgeable staff is always ready to assist you. You can reach us at 503.585.4320 (Salem), 503.224.5219 (Portland), or toll free at 800.835.5518.

5. Mail:

2. Web site:

Mail registration form with payment to: Cascade Employers Association 4068 Hudson Avenue NE Salem, OR 97301

Register online at under “Workshops and Events.�




Registration Form Program Title _________________________________________________________________________ Date(s) ______________________________________________________________________________ Time(s)______________________________________________________________________________ Location _______________________________________________Cost __________________________ Organization Name: ____________________________________________________________________ Mailing Address: ______________________________________________________________________ City: __________________________State: _______________________________Zip: ______________ Telephone: _____________________________________________Fax: __________________________ Contact Person: _________________________________________E-mail: ________________________

Please make the following reservation(s): Name: ________________________________________________Title:__________________________ E-mail: ______________________________________________________________________________ Name: ________________________________________________Title:__________________________ E-mail: ______________________________________________________________________________

Multiple Registrants Register two or more people for the same program and receive a 10% discount on total registration fee.

Payment Options Check (Make payable to Cascade Employers Association) Bill My Company (For nonmember billing, please provide a P.O.#_________________________) Charge My: MasterCard Visa American Express Card # __________________________ Expiration Date: Month____ Year_____ Customer Code # ________ Signature____________________________________________________ Print Name (as shown on card)____________________________________________________ Email Address for Credit Card Receipt: _____________________________________________ Billing address, if different from above: _______________________________________ Cascade Employers Association will make every effort to meet a request for disability accommodation. If you require accommodation, please contact us at Salem 503.585.4320 or Portland 503.224.5219

Cancellation Policy Cancellations received up to five business days prior to a training program are fully refundable. Cancellations received less than five days prior to a program, or no-shows, are non-refundable.

How to Register Mail To Cascade Employers Association 4068 Hudson Avenue N.E. Salem, OR 97301


Phone Salem 503.585.4320 Portland 503.224.5219 Fax To 503.585.4322

E-Mail Web site


To Be a Leader, Be a Listener By Glen Fahs, PhD, Training & Organization Development Consultant Cascade Employers Association

Most of the people I train on proactive listening skills admit that they don’t listen really well. They are distracted, impatient or too quick to assume they know what is being said. That causes multiple problems such as: Not knowing what the underlying problem is or what the other person would like to see done – or be willing to do; a sense that the half-listener doesn’t care about personal matters; the perception that the employee’s ideas aren’t truly respected or valued so why bother to warn the supervisor of issues. So we know listening is important. Is an open door policy enough? Not even close. Most employees don’t want to interrupt busy managers, so they wait until there’s a Big Problem and somebody to blame. How do you avoid this? ■ Don’t wait for communication to break down to maintain it. ■ Initiate regular opportunities to talk – the best supervisors schedule weekly reviews with those who depend on them – employees, their supervisor, etc. ■ Come prepared with questions to get started. While sharing information is a plus, asking for it is even more powerful as a motivator and relationship builder. Asking questions such as, “What is new with you? What progress are you making (this is an opportunity for recognition as well as learning)? How is the team doing? How can I help?” ■ A great listener gets away from distractions (e.g., phone, computer, desk, other people) and concentrates on nonverbal signals as well as what words are said. Is the person not saying what most matters? What feelings or hesitations are important? What question might get to the root of the issue? Are they venting, probing, or just needing a sounding board? Great coaches are open to the person’s thinking processes rather than directing them on what they already know. They help others think for themselves and make decisions based on experience and values. ■ Reward and recognize successful communication. If you want loyalty and engagement, listening and sincere, specific praise and appreciation are two of the best ways to get it. One of Stephen Covey’s “Seven Habits of Effective People” is “Seek first to understand, then to be understood.” If you want more confident, responsible employees, actively listen to them and give them feedback on what you are gathering from both what they say and what they reveal nonverbally. If you do, they will think you are smart, caring and open to improvements. In return they will try to be as important as you treat them.

CEA Training Catalog, Summer 2011  
CEA Training Catalog, Summer 2011  

This Cascade Employers Association Training Catalog lists workshops and courses for the period from May through August 2011.