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LINES Spring 2014

Volume 30 • No. 1


On the horizon

Financial Center takes shape. 3

First-time homebuyers like Amanda Halliday get help from our friendly Licensed Mortgage Experts. 4 $2,500 scholarships Get all the application details. PLUS: Big Benefit Raffle. 7


HOME! Peace of mind Gain peace of mind with Life Insurance. 10

Picture yourself here! Auto Loans and Car Buying Experts to help you. 11

The Capital Region’s

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Credit Union

Calendar President/CEO’s MARCH Wednesday, March 19 Annual Meeting starting at 5:30 p.m. at the Albany Marriott. Saturday, March 29 CAP COM night at Albany Devils hockey. Monday, March 31 Winter Reading Program submission deadline. APRIL Thursday, April 10 Homebuyers Workshop. See Page 4 for more. MAY Thursday, May 1 Weidner “Ed” Davis Scholarship applications due. Saturday, May 3 CAP COM Used Car Sale Saturday, May 24 & Monday, May 26 Branches closed in observance of Memorial Day. JUNE Monday, June 9 CAP COM Cares Golf Tournament Save the date for our fun annual charity golf tournament. Lines of Communication is published bimonthly exclusively for CAP COM Federal Credit Union members.

The start of spring is just ahead. It’s a perfect time for you to get moving toward a better financial future. As you’ll see in our newsletter, we have all the experts you need to make smart choices at every stage of life. Just ask first-time homebuyer Amanda Halliday, who recently moved into her new place in Halfmoon. Amanda has been with the Credit Union since

Make smart choices at every stage of life with CAP COM. childhood and dropped by our Clifton Park Branch after seeing a for-sale sign near the perfect house. Amanda tells us on Page 4: “CAP COM guided me and helped me make the best choice for a Home Loan.” Our Licensed Mortgage Experts are just one part of a complete team that is committed to your financial success. For example, our Car Buying Experts helped Justine Maier get a great price on a Ford Focus® to go along with a low-rate Auto Loan. It’s a perfect fit and Justine looks great in her new car on Page 11. You’ll find another young woman on the move on Page 12. That’s Kelsey Emerick and her mom, Michele, at the entrance to the Albany College of Pharmacy. Michele used a Home Equity Loan to pay for tuition and tells us that


Kelsey is now working toward high grades in all her second-semester courses. There is no better time for you to call in or visit a branch and find out how we can start working hard for you! You name it and we’ve got it: Certified College Planning Specialists to plan your journey, Life Insurance for peace of mind, Mobile Banking on your smartphone, and even new VISA® Debit Cards in an instant. We do it all and we do it just a little differently. Our member service is unmatched and our staff of nearly 300 is loaded with high achievers. You can read about a few of our stars in a Page 5 story about our Top Employees. Employee award winner Rebecca Simpson, who works in the Contact Center, tells us: “I treat every member like a friend. I take pride in delivering genuine service in everything I do.” Experience our “genuine service” firsthand. Come see us today!

Paula A. Stopera President/CEO

SHARON PHILLIPS Vice President of Marketing

Mark your Calendar! Spring Used Car Sale

LAUREN REAMON Marketing Manager DEBORAH COLLINS-RAPP Marketing Specialist

Visit Our Main Office, 18 Computer Drive East, on May 3rd from 9 a.m. until 3 p.m. for our Spring Used Car Sale. Shop and test drive more than 175 late model used cars from local dealerships.

JIM O’CONNELL Marketing Specialist

• Special pre-negotiated prices! • Trade-ins welcome • On the spot financing* • Get pre-approved to save time. Call (518) 458-2195 ext. 2924.

NANCY SCALA Marketing Specialist WILLOW L. DANNIBLE Communications Coordinator DANIELLE SPRAGUE Marketing Coordinator LAURA REYNOLDS Graphic Designer The Supervisory Committee is the members’ representative. Please address any situations you feel were not handled to your satisfaction by the Credit Union to: Supervisory Committee, P.O. Box 11279, Albany, NY 12211-0279.

Printed on 100% recycled paper with 30% post-consumer waste. Federally insured by NCUA

2 | Spring 2014

*Pending credit qualification. CAP COM FCU membership required for loan disbursal.

Contents 3 On the horizon Financial Center takes shape near Wolf Road.

6 News you can use Get up to speed on savings tips and the latest cyber threats.

10 Road of life Gain peace of mind for the road ahead with Life Insurance.

4 Home sweet home! First-time homebuyer Amanda Halliday tells her story.

7 $50,000 in scholarships Apply for one of our $2,500 college scholarships.

11 Buy your next ride! We’ve got the Auto Loans and Car Buying Experts you need.

5 High achievers Read about our Top Employees from 2013.

8 Notices Annual Credit Union notices.

12 Home Equity happiness Find out how a Home Equity Loan can help you.

9 Saving at college Tips to save everyday at college.





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The Credit Union’s new Financial Center is taking shape and will open later this year! The Financial Center will feature a stateof-the-art Main Branch and drive thru on 11 acres of land at 4 Winners Circle. Both Winners Circle and Marcus Boulevard will be extended to provide access to the new building and offer members easy access off Wolf Road. The Financial Center campus will be a convenient spot for members to find answers to their financial needs at any stage of life. With a pedestrian-friendly design, a pathway to the Crossings Park, and an easy drive to Colonie Center Mall, the new Financial Center is poised to become a great starting point for any Wolf Road shopping trip. The Main Branch will feature a free







This illustration and map show our new Financial Center, which will open in 2014.



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Ciccoti Family Recreation Center

gourmet coffee station, wi-fi areas, and a kid-friendly play area designed with an ocean theme. The Financial Center will be home to Homeowners Advantage Mortgage Division, Old Heritage Realty Services, CAP COM Financial Services, our Foundation, Car Buying Service, and a host of community-based programs like College Bound and School Banking.

Go paperless and get statements faster with eStatements and eNotices. Your CAP COM account documents will arrive via e-mail up to three days faster than with regular mail. It’s safe and secure. Sign up today! • (518) 458-2195 • Log in to Connect-24 at • Visit any branch location

CAP COM is now offering Instant Issue VISA® Debit Cards at nearly all branches so you can get a new or replacement card instantly. The convenient Instant Issue cards are flat cards with no raised numbers and feel like a hotel room key card. These new flat cards work just like a regular VISA® Debit Card. The Instant Issue cards will make getting a new or replacement Debit Card fast and easy. The new “unembossed” flat cards will be valid at any VISA merchant location using an electronic terminal. The card can be used for all in-person, telephone and online orders. Convenient flat cards are available at any of these branches: Main Branch Brunswick Branch Clifton Park Branch Cohoes Branch Colonie Branch (New Karner Rd.) Glenmont Branch Latham Branch Niskayuna Branch North Greenbush Branch

Spring 2014 May-June 2013| |33



A for-sale sign appeared at a house off Vosburgh Road in Halfmoon. Amanda Halliday spotted the sign and started dreaming. But, she needed help getting started. So, she dropped by our Clifton Park Branch and got moving toward a great Mortgage. “CAP COM guided me and helped me make the best choice for a Home Loan,” Amanda said. Amanda completed a Mortgage pre-qualification via phone calls, e-mails and a convenient online application. Licensed Mortgage Expert Jason Tedford helped her choose from Mortgage options with features including: • No PMI on select Mortgages.* • Little or no closing costs or down payments. • Local origination, underwriting and servicing.* Our Experts helped Amanda determine that she could afford the house by taking advantage of an FHA Mortgage.

Start your journey today! • (518) 458-2195 or (800) 468-5500 ext. 3129 • • Visit any branch

Homebuyers Workshop Thursday, April 10 | 6-8 p.m. Albany Marriott - Wolf Road | Doors open at 5:30 p.m. Save your seat! RSVP today: Call: (518) 458-2195 ext. 3168 E-mail: Web: Don’t let home-buying myths stop you. Join us at our free Homebuyers Workshop and get the facts. Then, get moving toward home ownership! Join us at our workshop or get started with a 15-minute phone call today. Enjoy refreshments and door prizes.

*While many of our mortgage products are serviced locally there may be instances where this is not the case. Our mortgage experts can provide you with information regarding the servicing of your particular loan. Mortgage products are offered by our Mortgage Team, Homeowners Advantage (HOA), which is a subsidiary of CAP COM FCU. Mortgages in New York State only. Home loan interest may be tax deductible. Consult your tax professional about deductibility in your situation. HOA is a Licensed Mortgage Banker - NYS Dept. of Financial Services. HOA NMLS Identifier: 290363. Principal Address: 453 New Karner Road, Albany NY 12205. CAP COM FCU NMLS Identifier: 401261

Spring 20142013 4 | March-April

“CAP COM guided me and helped me make the best choice for a Home Loan.” - Amanda Halliday at home in Halfmoon with her dog, Bella.

Man with a plan Chris Foundas

Brunswick’s MVP Priscilla Luste

CAP COM was recently named one of The Albany Business Review’s Best Places to Work in the Capital Region for 10th year in a row!


A true ‘Advantage’ Rob Snyder

The flag bearer Chris Caradori

Master of the details Donna Curtin

Simply the best Rebecca Simpson

She’s got raving fans Robin Maynard

ACHIEVERS Meet our Top Employees of 2013 The flag bearer Chris Caradori can do it all. He can manage a branch drive thru, help the Deposit Services Team, or carry a giant CAP COM flag to inspire fans at the annual ValleyCats baseball tournament for financial institutions. Chris’ efforts in Deposit Services, branches and on the field added up to an Employee of the Year Award for 2013. “CAP COM brings out the best in me. I want to deliver great service to members and fellow staff every chance I get,” Chris said. Man with a plan Chris Foundas “gets it,” according to his supervisor. Chris is a Project Development Manager who recently stepped in at our Lending Department to “make life easier,” as one coworker put it. Chris helps with everything from creating reports in minutes to automating print and fax hubs. He relies on I.T. and marketing expertise to help teams of busy Home Loan Experts work more efficiently. He was honored with a Top Support Award for 2013.

Brunswick’s MVP If you’ve been to our Brunswick Branch, you probably know Priscilla Luste. Priscilla’s main role is as an insurance and annuities expert but she’s always ready to support fellow staff or a member in need. That makes Priscilla the unofficial Brunswick Branch MVP and Top Sales Award winner for 2013. “I enjoy helping members make smart insurance choices, but I am always willing to step in during busy times to lend a hand,” Priscilla said. Master of the details Donna Curtin is a master of Mortgages. She knows the details of everything from a Construction Loan to an FHA Loan. What’s more, she is always willing to help fellow Mortgage Experts at Homeowners Advantage. That’s why she was named Top CUSO (Credit Union Subsidiary Organization) Award winner for 2013. “My knowledge of Home Loans can be a useful resource for members and fellow employees seeking answers,” Donna said.

A true ‘Advantage’ Rob Snyder has helped hundreds finalize Mortgages to make home ownership dreams come true. As a Senior Mortgage Specialist at Homeowners Advantage, Rob is known as an encyclopedia of Mortgage knowledge. But, he also knows how to deliver great service using a friendly and helpful demeanor. That’s a big reason why he was a Top Sales Award winner for 2012 and 2013! She’s got raving fans Robin Maynard often answers the phone when a Credit Union employee calls in with a computer glitch. That can be a stressful moment but Robin has a knack for solving problems quickly, which has helped her gather up some big fans and win a Top Support Award for 2013. As an Information Systems Associate, Robin helps staff in branches and corporate offices. She is patient but also resourceful. Her knowledge of quick P.C. fixes can often deliver a solution in minutes or seconds. For Robin, helping others begins with getting in the right frame of mind.

“I try to see things through other people’s eyes. I take care of things quickly so they can keep moving,” Robin said. Simply the best A member recently told us that he’d keep his CAP COM account despite a move to the West Coast. One big reason for that choice: Contact Center Associate and 2013 Top Service Award winner Rebecca Simpson. Rebecca delivers personal and friendly service over the phone and in person. She is also a “walking knowledge base” for Credit Union products and services. Almost every question thrown her way is answered immediately. “I treat every member like a friend. I take pride in delivering genuine service in everything from balance inquires to Home Equity Loans,” Rebecca said. Mortgage products are offered by our Mortgage Team, Homeowners Advantage (HOA), which is a subsidiary of CAP COM FCU. Mortgages in New York State only. HOA is a Licensed Mortgage Banker - NYS Dept. of Financial Services. HOA NMLS Identifier: 290363. Principal Address: 453 New Karner Road, Albany NY 12205. CAP COM FCU NMLS Identifier: 401261

Spring 2014 May-June 2013||55

Your savings safety net Many families are living without a savings safety net. More than 40 percent of U.S. households have almost no savings to rely on after a health crisis, job loss or other emergency, according to a recent study released by the Corporation for Enterprise Development. CAP COM works to help families build their savings with tools such as special certificates and Club Accounts. Our School Banking Program is teaching kids at more than 70 local elementary schools to save by making deposits in the classroom. “Nearly all of us could benefit by saving more. The skills our School Banking kids are learning by making deposits at school will help them as they become financially independent,” said Manager of Educational Initiatives Nicolle Monast. Families can secure a child’s savings in a CertifiKID.* A child’s money will grow faster than in a regular Savings Account. When parents choose to add money with automatic payroll deductions, there is no minimum balance to get started. You can also save automatically with payroll deductions and make withdrawals at any time without penalty with Special Club Accounts. With popular options like our Holiday Club Accounts, you can keep a balance of just $100 to earn dividends. Grow your money over time with a regular Certificate. If you are saving for long-term goals, then a Certificate is just what you’re looking for. What’s more, our 21-Month Allowance Certificate** allows one penaltyfree withdrawal. You can also work with the Credit Union to lay out a financial plan. Building a plan can be done in minutes and has saved some members hundreds each month! Stop in at any branch location or call us at (518) 458-2195 and speak with a helpful CAP COM Associate. You’ll get real-world strategies to lower monthly expenses, including reducing debt by consolidating high-rate debt into a single CAP COM loan.

*Penalty for early withdrawals. Available in 18- or 36-month term. **One withdrawal of any amount may be taken penalty-free throughout the term of the certificate. After that, maximum withdrawal without penalty is $2,500. A minimum amount of $5,000 is required to open the certificate. $500 minimum to earn APY.

6 | Spring 2014

A NEW THREAT: MOBILE MALWARE Most of us are familiar with computer viruses. But, did you know that your smartphone or tablet is at risk too? Industry experts say that viruses aimed at mobile devices, known as mobile malware, are on the rise. These new threats are aimed at obtaining everything from your personal banking information to your list of contacts. “The growing popularity of smartphones and tablets have attracted the attention of cyber criminals who see them as a great opportunity to get their hands on your information and money,” reads a story reported by the computer and mobile security company McAffee. More than two-thirds of smartphone users don’t realize that their device could be infected with mobile malware, according to a recent study. Malware that targets Android smartphones has grown by more than 70 percent over the last few months and other devices are also coming under attack.

You can take steps to protect yourself from mobile malware. Here are a few tips to ensure that your information and your device stay safe: • Only download apps from a reputable app store. • Install anti-virus software on all your devices. • Before downloading an app, read through its privacy policy to make sure that it will not share your personal information. • Review your mobile statements for suspicious charges. If you do see such charges, contact your service provider immediately. • Always use a secure wireless network when browsing and downloading apps. • Never respond to text or voicemail messages with personal information. • Never click on a link in an e-mail, social networking site or message from someone you do not know.

Protect your Checking Our overdraft plans protect Checking Accounts against declined VISA® Debit Card transactions and returned checks due to insufficient funds. Checking Account Line-of-Credit Overdraft options up to $5,000 for credit-qualified members. Transfer-from-Savings Set up automatic Transfer-from-Savings for just a $2 fee. Member Courtesy Pay This line of protection offers a $500* overdraft cushion. Member Courtesy Pay and

Member Courtesy Pay Plus cover checks and pre-authorized deductions (ACH withdrawals). The Plus option also covers Debit Card purchases and ATM transactions. After you opt in, CAP COM will pay overdraft transactions** up to $500. A fee ranging from $10 to $30 will be assessed for each Courtesy Pay transaction. Members will be notified by e-mail or postal mail after each transaction. Sign up today! • Log in to Connect-24 at • (518) 458-2195 • Visit any branch

*New members and Young Adult members who qualify for Courtesy Pay will initially receive a $100 overdraft cushion. This limit may be increased to $500 after 90 days, upon request, if qualified. **CAP COM retains the right to decline Courtesy Pay Program transactions at its discretion. If CAP COM does not authorize and pay an overdraft, your transaction may be declined and a returned item fee will be assessed, if applicable.


RAFFLE EARN A $2,500 SCHOLARSHIP FOR COLLEGE The CAP COM Cares Foundation will award $2,500 college scholarships to 20 students this spring. CAP COM awards a total of $50,000 each year to the 20 Weidner “Ed” Davis Scholarship winners. CAP COM members* who are graduating from high school or pursuing an undergraduate degree are eligible to apply! Apply today! Submit an application package including: • A completed application form. Download form at • An essay answering the question below in 500 words or less. • A copy of your tuition bill or acceptance letter. Mail the essay, application form, and tuition bill or acceptance letter to: CAP COM Federal Credit Union Attn: Davis Scholarship 18 Computer Drive East Albany, NY 12205 All scholarship materials must be received by the application deadline of May 1, 2014. All applicants will be notified of scholarship awards in June. For more information, contact Foundation Administrator Theresa Petrone at (518) 458-2195 ext. 3553 or Scholarship Essay Question: Growing up, you likely had preconceived ideas about the college application process and the factors that would determine which school you chose to attend. In your essay, tell us how your expectations have differed from the challenges and realities that you and your family have encountered. *To be eligible for the scholarship, you must be a member of CAP COM Federal Credit Union when you submit your application. Scholarships are available to CAP COM members who are age 25 or younger and who are graduating high school or pursuing an undergraduate degree. CAP COM employees, volunteers and their immediate family members are not eligible. Essays must be 500 words or fewer. If an essay is longer, judges will only read the first 500 words. All applications must be received by the deadline of May 1, 2014.

YOUR CHANCE TO WIN $10,000! Buy a BIG Benefit Raffle today for a chance to win our $10,000 Grand Prize! We’ll only sell 3,500 tickets for a chance to win these prizes: • $10,000 Grand Prize • $5,000 Second Place Prize • Six $1,000 Prizes Tickets are just $25 and the drawing will take place on May 6, 2014. Buy tickets today at any branch, online at or by calling (518) 458-2195. Your ticket purchase supports the CAP COM Cares Foundation. *Winners are responsible for all applicable taxes. Ticket holders need not be present to win. You must be 18 years old or older to purchase a ticket. Seek advice from a tax advisor for tax deductibility. Void where prohibited by law. The odds of winning depend on the number of tickets sold. A maximum of 3,500 tickets will be sold. The Foundation will stop selling tickets the sooner of 11:59 p.m. on April 30, 2014 or when all 3,500 tickets are sold. The $10,000 winner will be drawn first on May 6, 2014 followed by the $5,000 winner and then the six $1,000 winners. Winners will be notified via the contact information noted on their ticket. Prizes will be distributed on May 28, 2014. By purchasing a ticket you authorize that your name and/or photograph can be published in Credit Union and Capital Region publications. ID#GC 01-204-499-07635.

Spring 2014 | 7


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“I love my new Ford Focus®. It’s perfect. Thank you CAP COM!” - Justine Maier, of Averill Park

Car Buyers Helpline is a subsidiary of CAP COM Federal Credit Union.

here Need a car but don’t know where to start?

Our Car Buying Experts can find your car, negotiate a low price and secure the best trade-in value. Just call and ask, we’ll get you started! We’ll shop car dealerships near you and negotiate the best price including trade-in value. Then, we’ll schedule a test drive and even track down all your rebates and incentives. We’ll also help you get a great Auto Loan with rates as low as 1.74%APR*. And the best part is: Our Car Buying Service is free when you take advantage of any low-rate CAP COM Auto Loan.

Buy your next ride! • Call (518) 458-2195 ext. 2924 • • Visit any branch *Annual Percentage Rate. Refinancing available on new loans only and not on existing CAP COM Loans. All rates quoted are for individuals with excellent credit and who select our Automatic Payment Plan. Minimum Loan amount is $5,000. Representative monthly Auto Loan payment based on a two-year term at a 1.74% fixed Annual Percentage Rate is $42.43 per $1,000 borrowed. Rates are accurate as of 3/1/14 and are subject to change without notice. Ask about other terms and rates. Credit Union membership required for loan disbursal.

>> Notices Important news and information from CAP COM Membership Notification of Abuse and Action

Debit Card holders

Statutory Lien Notice

Abuse can involve any Credit Union employee, volunteer or member. Should an abusive action occur on Credit Union property, the Credit Union may suspend the services of any party involved. As defined by the Credit Union Board of Directors, abuse includes but is not limited to: physical abuse, verbal abuse, harassment, physical damage to Credit Union property, or physical damage to the property of an employee or volunteer. In addition, if a member causes a financial loss or is knowingly involved in a fraudulent or otherwise illegal transaction, the Credit Union retains the right to suspend services. Should any action be taken, written correspondence will be sent to the individual’s address of record.

Do you make purchases or pay bills using your VISA® Debit Card without signing a receipt or entering your Personal Identification Number (PIN)? If so, you are performing a “PIN-less transaction” that may be processed through the NYCE or CO-OP Networks. Merchants offering “PIN-less transactions” must provide you with a clear method to select a protected VISA® Debit Card transaction, if that option is available. Certain protections and rights applicable only to VISA Debit Card transactions as described in your cardholder agreement may not apply to transactions processed by the NYCE and CO-OP networks.

Except as otherwise provided by federal law, CAP COM Federal Credit Union has the right to impress and enforce a statutory lien against a member’s shares and dividends in the event the member fails to satisfy a financial obligation to the Credit Union. The Credit Union has the authority to enforce this statutory lien right without further notice to the member. A member’s financial obligations include, but are not limited to, outstanding loan balances, NSF (insufficient funds) checks and related fees, and losses due to fraud or forgery.

8 | Spring 2014

Youth Calendar

SAVE CASH EVERY DAY AT COLLEGE Experienced students often say: “Save early and save often.” And, they’d be right. Here is a good example: A bottle of water purchased in bulk from a grocery store can cost as little as 20 cents. At a vending machine, you may pay $1.50. If you drink five bottles a week, that’s $5.25 saved weekly, $21 monthly and $252 yearly. Buying water in bulk for your dorm room is just one smart way to save. The best advice for high school students budgeting for college is: Find creative ways to save every day and stay focused on the difference between wants and needs. Our Certified College Planning Specialists and College Bound workshops can deliver similar lessons and big-picture college planning tips for parents and students. Look for our next workshop in October or give us a call and get started today!

CONTACT US! Ryan Chenot Certified College Planning Specialist (518) 458-2195 ext. 3170 Kim Donah Certified College Planning Specialist (518) 458-2195 ext. 3106 * CAP COM will reimburse members with a Young Adult Checking Account (ages 15-25) for any ATM surcharge or foreign transaction fee. Data charges may apply for Mobile Banking Apps.

Tips to save for college: • Pay yourself first. Save a portion of the money you make at a summer job or from family gifts for the school year. • Stay on campus. Some students make frequent trips home during holidays and school breaks. The travel expense can add up. Plan out any trips home and look for ways to stay in your dorm room or apartment instead. • Open a Young Adult Checking Account, enjoy free* withdrawals at any ATM on campus or around the world. Plus, monitor your balance each day on your smartphone with our iPhone and Android Mobile Banking Apps.

Young pups can earn up to $15 with our Winter Reading Program!* MARCH Winter Reading Program Kids in grades K to 12 earn up to $15 ($3 per book)* by reading up to five books by March 31.

Book entry guidelines • Ages 4 to 8 submit a drawing of a scene or the cover. • Ages 9 to 12 submit a 50-word written summary. • Ages 13 to 17 submit a 100-word written summary. Reading Program submissions Submit a signed entry form with each set of book entries. Find entry forms at • Submit entries at any branch. • Scan entry form and entries and send them via e-mail to • Fax entry form and entries to (518) 435-7224. • Mail entry form and entries to: CAP COM FCU Attn: Winter Reading 18 Computer Drive East, Albany, NY 12205 • Children in our School Banking Program can include copies in a sealed envelope on School Banking days. * Must be a member to participate. Ask an Associate for terms and conditions.

APRIL & MAY Davis Scholarships

CAP COM will award $2,500 to 20 young adult members. Applications must be submitted by May 1. See full Weidner “Ed” Davis Scholarship details on Page 7. For more information, call Foundation Administrator Theresa Petrone at (518) 458-2195 ext. 3553.

Spring 2014 | 9


Financial Services

WHAT’S NEXT ON THE ROAD OF LIFE? There is no way to know what obstacles you may face on the road ahead. But, by choosing the right Life Insurance for yourself or your family, you can gain peace of mind along the way. Let us help you get started. CAP COM members are entitled to a complimentary, no-obligation Life Insurance review with one of our Insurance Representatives. Chances are we can save you money with equal or better coverage. Life Insurance Life insurance, payable if you die, can provide a surviving spouse, children and other dependents with the funds necessary to maintain their standard of living. It can also be used to help repay debt and fund education costs. The amount you need depends on your situation. If you make $100,000 a year, have a sizable mortgage and two kids headed to college, you could need $1 million in coverage. Disability Income Insurance1 When you are unable to work for an extended period, a long-term disability policy is activated, replacing a portion of your lost income. Some employers offer company-paid disability income insurance. Typically, such coverage is only partial and/or short-term in nature.

Securing your future income

As a result, many people seek to purchase an individual disability income insurance policy. When shopping around for disability insurance, try to get a non-cancelable policy with benefits for life, or at least to age 65, and as much salary coverage as you can afford. Insurers will usually cover up to 65 percent of your salary. Generally, you should have total coverage equal to two thirds of your current pretax income.

Our Insurance Representatives can help you shop among high-ranking providers to find a policy that delivers peace of mind. Our noncommissioned Representatives offer unbiased advice and no-obligation quotes. Set up an appointment today • Call (518) 782-0209 • Visit • Ask at any branch

A Fixed Annuity2 might be right for you. They offer taxdeferred earning power at competitive rates and a source of income that is protected from unpredictable markets. Let our salaried, noncommissioned Representatives provide the unbiased guidance you need to pursue your financial goals. Advantages of a Fixed Annuity: • Systematic withdrawals • Tax-deferred earning power • Fixed rate with no market value adjustments • Guaranteed source of lifetime income

CAP COM Financial Services and CAP COM Investment Services - Securities offered through LPL Financial, Member FINRA/SIPC. Annuities offered through LPL Financial or its licensed affiliates. A Registered Investment Advisor, CAP COM Financial Services is a division of CAP COM Federal Credit Union. CAP COM Financial Services and CAP COM Federal Credit Union are not registered broker dealers and are not affiliated with LPL Financial. Financial planning, tax preparation and insurance services offered through CAP COM Financial Services, LLC, a Registered Investment Advisor. LPL Financial Representatives offer access to Trust Services through The Private Trust Company, N.A., an affiliate of LPL Financial. 1 Certain exclusions and limitations may apply. Payments up to the insurance contract limit if the borrower becomes totally disabled due to a covered accident or illness. You must work a minimum of 25 hours per week to select this coverage. 2 Fixed annuities are long-term investment vehicles designed for retirement purposes. Gains from tax-deferred investments are taxable as ordinary income upon withdrawal. Guarantees are based on the claims paying ability of the issuing company. Withdrawals made prior to 59 ½ are subject to 10% IRS penalty tax and surrender charges may apply. Insurance products are offered through separate companies and are not a product of, nor are an obligation of, the credit union. Not NCUA Insured

10 | Spring 2014

May Lose Value

No Credit Union Guarantee

Talk with us! Call CAP COM Financial Services at (518) 782-0209 and set up a meeting. Our LPL Financial Advisors are salaried, non-commissioned professionals who provide unbiased retirement, insurance and estate planning for our members.

At a glance Phone CCFCU Phone

(518) 458-2195

CCFCU Toll Free (800) 468-5500 CCFCU Fax

(518) 458-2261


(518) 458-8986

Touch-24 Toll Free (800) 634-2340

Monday to Wednesday Lobbies 8:30 a.m. - 4:30 p.m. Drive Thrus 8 a.m. - 5 p.m.* Thursday and Friday Lobbies 8:30 a.m. - 6 p.m. Drive Thrus 8 a.m. - 6 p.m.* 8:30 a.m. - 12:30 p.m. 8:30 a.m. - 12:30 p.m.

*See Early Drive Thru Hours below. See Glens Falls hours at right.

EARLY DRIVE THRU HOURS Monday to Friday Main Office & Latham 7:30 a.m.

Branch and ATMs


Albany (Main Office and mailing address) 18 Computer Drive East Albany, NY 12205-1168

Clifton Park Food Court, Clifton Park Center

Brunswick 799 Hoosick Road

SURCHARGE-FREE ATMs SUM Networks and CO-OP ATMs STEWART’S SHOPS ATMs Use any Stewart’s Shops ATM for just $1 per withdrawal.*

Clifton Park 1744 Route 9

Locate ATMs at or with our Mobile Banking Apps.

Cohoes 219 Ontario Street

Branch hours

Saturday Lobbies Drive Thrus

Hours & Locations

*Initial fee is $2 and CAP COM will reimburse members $1 for each withdrawal within 24 hours.

Colonie 341 New Karner Road Glenmont 384 Bender Lane Glens Falls 8 Glens Falls Tech Park Mon. - Fri. 8:30 a.m. - 4:30 p.m. Closed for lunch daily 10:45 a.m. - 11:30 a.m. Latham 4 Century Hill Drive

Web and Mobile Secure Web Banking with Mobile Banking and Remote Deposit Apps for iPhones and Android devices. Dial **4CAPCOM Dial **4CAPCOM (**422-7266) on your smartphone to instantly connect to all of our mobile services.

Niskayuna 582 Balltown Road North Greenbush 233 Route 4

MSG & data rates may apply.

>> Member Discounts 10% off at Total Service Pro Enjoy this special offer* by paying with a CAP COM VISA® Debit or Credit Card.

Get 10% off roof washing, power washing and window cleaning. Total Service Pro covers the Capital Region and specializes in washing roofs, decks, patios and all types of siding. Call (518) 877-9274 or visit for more information.

Become a Member Company CAP COM serves more than 500 Member Companies and it’s easy for employees at those companies to join the Credit Union. We recently welcomed DeCrescente Distributing, Orenda Elementary, Albany Gastroenterology, and Menands Hardware. Member companies enjoy: • On-site presentations and educational workshops. • Exclusive promotions. • Free Checking & Mobile Banking.

All Member Companies can join our Member Discount Program.* Discounts are offered to CAP COM members on our website and in our newsletter. Call CAP COM to discover more today! Carie Sala Community Relations Manager (518) 458-2195 ext. 3671

*Offer details vary by vendor. Program effective as of 2/1/10 and updated as of 2/15/14. Credit Union does not endorse or guarantee the products or services of Member Companies and is not liable for consequential direct or indirect damages which may result from the purchase of a good or service. Previous purchases excluded. Program subject to change or cancellation without notice.

Spring 2014 | 11

LINES Spring 2014

PRSRT STD U.S. Postage PAID Albany, NY Permit #186

Volume 30 • No. 1


On the horizon

Financial Center takes shape. 3

18 Computer Drive East Albany, NY 12205-1168

First-time homebuyers like Amanda Halliday get help from our friendly Licensed Mortgage Experts. 4 $2,500 scholarships Get all the application details. PLUS: Big Benefit Raffle. 7


HOME! Peace of mind Gain peace of mind with Life Insurance. 10

Picture yourself here! Auto Loans and Car Buying Experts to help you. 11

The Capital Region’s

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TOP 3 WAYS A HOME EQUITY LOAN CAN CHANGE YOUR LIFE! 1. Pay college tuition so your child can avoid high-rate student loan debt. 2. Consolidate high-rate debt into one easy payment. 3. Make that remodeling project happen. Boost the value of your home. Act today while rates are low! The experts say rates could increase this year, so don’t delay. Lock in a fixed rate Home Equity Loan as low as 3.99%APR* and draw against that same rate for up to four years! Get started today! • (518) 458-2195 ext. 2924 • • Visit any branch

The Emerick family made daughter Kelsey’s college dreams come true with a Home Equity Loan. 12 | Spring 2014

*Annual Percentage Rate. Mortgages in New York State only. All Line-of-Credit loans require a minimum initial advance of $5,000 and a minimum limit of $10,000. The rate quoted is based on a loan-to-value up to 80% in first mortgage position. Other rates/terms available. Sample payment for 3.99% Annual Percentage Rate for 10 years is $10.12 per $1,000. Rates were effective 2/12/14 and are subject to change without notice. New York State Mortgage Tax and county filing fee will apply. Additional closing costs may apply. Credit Union membership required for loan disbursal. CAP COM FCU NMLS Identifier: 401261.

2014 Spring Lines of Communication  
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