LINES Spring 2015
Volume 31 • No. 1
of Communication
Spring Car Sale
Join us Saturday, April 25 3
Homebuyers Expo
Great information for homebuyers 7
Part of our family “We were impressed by the way you treated people. From the moment we walked in the door, it was awesome.” Norman, Clifton Park More on Page 4
Employees recognized Top staff honored for 2014 11
4 Winners Circle Albany, NY 12205
Spring 2015 1
PRSRT STD U.S. Postage PAID Albany, NY Permit #186
IN THIS
lines
Here’s what you should know
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One-stop shop Find a new car, make the deal and secure financing all in one spot.
5 COLLEGE PREP Let us help you prepare for the journey ahead with this April 1 Workshop.
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HOMEBUYING QUIZ Test your knowledge about buying a home. Learn more at our March 22 Homebuyers Expo.
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Build on this Talk to us about financing options for Construction Loans.
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WIN BIG Get your BIG Benefit Raffle ticket and your chance to win a $10,000 Grand Prize!
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President/CEO’s Message During one of the recent snowstorms that blanketed the Capital Region, employees at our CAP COM Financial Center left the building at the end of the day with much apprehension for the drive home. While the snow had been piling up outside all afternoon, many employees found that their cars had already been cleared – thanks to thoughtful coworkers who took the extra
“Taking the extra time to make someone’s life easier is just second nature to us.” time to make the drive home just a little less stressful for someone else. As we shared these stories – and our gratitude – the next day, I thought it was a perfect example of how our staff truly embodies the credit union philosophy of People Helping People. It’s the same reason our members trust us to help with some of the most critical decisions they make in a lifetime. Just read on Page 3 about how easy it was for Lorraine from Niskayuna to purchase a car at our fall sale and the fact that she trusted us to help her get the best deal. On Page 4, you’ll meet a family from Clifton Park who chose to bank at CAP COM because of the value we place on making sure our young members learn the importance of saving. They let us
know how amazed they were to receive such top-notch service from the first moment they walked in our door. From helping members like Ryan, on Page 5, navigate the difficult college application process, to the ways we make critical information about buying a home more accessible, taking the extra time to make someone’s life easier is just second nature to us. I hope you’ll join me in congratulating the TOP Employees featured on Page 11 who received honors for the dedication and the enthusiasm they bring to each day here at CAP COM. Our offices and branches are full of people like them just waiting to find out how they can make your life a little easier. We are eager to welcome spring and all the possibilities it holds for you and your family.
No more paper Discover the convenience and security of eStatements.
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retirement calculations Will you have enough money to retire comfortably?
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THE TOPS Meet the staff honored for their dedication during 2014.
2 Spring 2015
Calendar of Events march Wednesday, March 18 Annual Meeting 5:30 p.m. Business Meeting Albany Marriott, Wolf Road Sunday, March 22 Homebuyers Expo 1-4 p.m. (doors open at 12:15) Albany Marriott, Wolf Road See Page 7
april Wednesday, April 1 College Prep Workshop 6:30-8:30 p.m. (doors open at 6 p.m.) Albany Marriott, Wolf Road See Page 5 Saturday, April 25 Spring Car Sale 8:30 a.m. until 2:30 p.m. 4 Winners Circle See Page 3
may Saturday, May 23 Closed for Memorial Day Monday, May 25 Closed for Memorial Day July Friday, July 3 Closed for Independence Day Saturday, July 4 Closed for Independence Day
You’re in the driver’s seat For most people, a vehicle is the most expensive purchase they’ll make aside from a home. And, as with any expensive item, your decision can affect you for years to come. Getting a low interest-rate loan starts well before you arrive at the showroom. It begins at home with an assessment of your finances, what you really need in a car and what you can afford to spend. CAP COM’s car buying experts can do all the legwork, suggest vehicle options and even schedule your test drive. Get more for your trade in and make sense of the dealer incentives and discounts. “First, let us get you preapproved,” said Dave Pearson, Car Buyers Manager. “Then, we can help you find a car that fits your life and your budget.” Dave and our entire Car Buyers team will be at the Spring Car Sale on Saturday, April 25.
Plan for fun this summer Get ready to take advantage of the warm weather. Ask about great rates and fast turnaround on loans for boats, motorcycles and recreational vehicles. We can help you live life your way this summer!
60-month Auto Loan rates from
“It was super easy. There is a level of trust because it’s CAP COM,” Lorraine, Niskayuna.
CAP COM USED CAR SALE
Largest one-day sale in the Capital Region! Open to the public Saturday, April 25 8:30 a.m. until 2:30 p.m. 4 Winners Circle, Albany
Shop more than 250 cars on site from local dealers. Most cars are model year 2011 or newer. Take a test drive and get pre-negotiated prices. Trade-ins welcome! Get the VIP Treatment! Take five minutes to get preapproved, and you’ll be fast-tracked at the sale to finish your loan in record time. Plus, you’ll get a sneak peak at the list of cars the day before the sale! • Apply online at www.capcomfcu.org • Call (518) 458-2195 ext. 2924 • Visit any branch
Prices pre-negotiated by Car Buyers Helpline, a subsidiary of CAP COM FCU. *Annual Percentage Rate. Rate available on new loans only and not on existing CAP COM Loans. All rates quoted are for individuals with excellent credit and who select our Automatic Payment Plan. Representative monthly Auto Loan payment based on a five-year term at a 1.99% fixed Annual Percentage Rate is $17.52 per $1,000 borrowed. Rates are accurate as of 2/25/15 and are subject to change without notice. Ask about other terms and rates. Credit Union membership required for loan disbursal.
Spring 2015 3
Great Grades reminder Youth members in grades K-12 who bring in their final report card at the end of the school year will receive $30 deposited into their account. Please note: deposits will not be made for quarterly or trimester grades as they have in the past.
Stephanie and Norman of Clifton Park encourage their children, Julianna, 9, Alex 7 and McKenzie, 11, to save money for the things they really want. So, “if you really need something, you’re not stuck,” said McKenzie.
Your monthly allowance Your money’s not frozen with our 21-Month Allowance Certificate. You can still make a penalty-free withdrawal of up to $2,500 each month. This account is perfect if you are saving for a large purchase, but still want flexibility in the event of unexpected expenses. To open your Certificate, call us or visit any branch. Ask about other certificate options available with terms of 3-60 months. *One withdrawal each calendar month up to $2,500 may be taken without penalty. One additional withdrawal of any amount may be taken penalty free throughout the term of the certificate. If subsequent withdrawals are made, a penalty may be assessed. Ask about Business Certificate options. Must become a CAP COM member to open a Certificate.
4 Spring 2015
Savings goals help kids learn Our Youth Program is one of the reasons Norman and Stephanie chose to do their banking with CAP COM. “When I heard about all the great programs CAP COM had for kids I was blown away,” said Stephanie, adding that it is easier to teach children about the importance of saving when they have their own account. “They love seeing those numbers climb!” Helping kids set goals and then achieve those goals is a great way to make the lesson more real for them. Here are some ways you can help. • Identify the goal. Help your child set a savings goal that will help them purchase something they really want. You could even offer a savings match once your child gets halfway there. • Make a plan. Discuss ways your child can earn the money with additional chores or a part-time job. Determine together how much money your child can save each week or month and how long it will take to reach the goal.
• Set money aside. Make sure your child has a Savings Account or another method for savings. Set up a CAP COM Club Account with a fun name that will keep reminding your child what they are saving for: First Car Fund, My Concert Cash, Money for My Phone. If it’s a long-term savings goal, consider a CertifiKID. This Certificate* will earn higher dividends than a regular Savings Account, but you can still make deposits to it during the term. • Follow through. Once your child has reached the savings goal, allow him or her to make the purchase. And, if you agreed to match their savings, make sure you’re ready to do so. Giving your child the knowledge and help to reach a savings goal is a lesson that they will carry with them throughout their adult lives. You might even be surprised: Once your child reaches the goal, he or she may decide to use those hard-earned savings in a different way. *Early withdrawal penalties may apply.
College Bound
Helping you navigate the journey Spring brings warmer weather and longer days. will need to borrow money to pay for their It also brings a difficult decision for families with education. There are a lot of options out there, College Bound students: What college will they and CAP COM can take a look at your specific situation to determine the best loan solution choose, and how are they going to pay for it? “Applying for college was arguably one of the for you. But helping your family find the most stressful times in my life,” said “Applying for right loan is just one of the ways Ryan Daley, a member of the class of we can help. Our free workshop college was 2018 at the University of Rochester. “I knew nothing about the financial aid arguably one series offers valuable information about understanding how to fill out process, as well as many other aspects of the most the FAFSA forms, what to look for of the application process. Thankfully, Kim Donah and the College Bound stressful times when visiting a college, how to find in my life.” scholarships and choosing the right program at CAP COM were there to college without breaking your budget. make everything clear.” “Kim walked me through the entire process, CAP COM College Specialists Kim Donah and Ryan Chenot say it’s never too early (or too late) explaining everything in both the short and long to start thinking about the best ways to pay a term,” Ryan said. “With her help, a large portion of hefty tuition bill. Helping College Bound families the college-related stress was alleviated.” Don’t spend another minute worried about the navigate the difficult, often emotional, transition from high school to college is what they do best. difficult decisions ahead. Make an appointment With the total cost of a four-year private college with a member of our College Bound team and exceeding $200,000, it’s likely that most students then, enjoy the journey.
Earn a $2,500 Scholarship Apply to win one of 20 Weidner “Ed” Davis Scholarships* for $2,500. Your application package should include: • A completed application form (available online) • A copy of your tuition bill or acceptance letter • An essay of 500 words or less that answers the following question: What is the most significant challenge facing college students today? How will you overcome this challenge and use your experience to become a better leader for tomorrow? Deadline: May 1 Apply online or by mail to CAP COM Attn: Davis Scholarship 4 Winners Circle Albany, NY 12205
College Prep Workshop
High school freshman, sophomores, juniors and their parents are invited to learn valuable tips on college search, selection, applications and building a smart financing plan. Wednesday, April 1 6:30-8:30 p.m. (doors open at 6 p.m.) Albany Marriott, 189 Wolf Road Save your seat! RSVP is required: • Register online at www.capcomfcu.org • email workshops@capcomfcu.org • Call (518) 458-2195 ext. 3168 If you are unable to attend you can contact one of our Certified College Planning Specialists: Kim Donah at ext. 3106 or kdonah@capcomfcu.org Ryan Chenot at ext. 3170 or rchenot@capcomfcu.org
For more information: Amanda Goyer Foundation Administrator (518) 458-2195 ext. 3553 or agoyer@capcomfcu.org.
*To be eligible for the scholarship, you must be a member of CAP COM when you submit your application. Scholarships are available to CAP COM members who are age 25 or younger and who are graduating high school or pursuing an undergraduate degree. CAP COM employees, volunteers and their immediate family members are not eligible. Essays must be 500 words or fewer. If an essay is longer, judges will only read the first 500 words. All applications must be received by the deadline of May 1, 2015. All applicants will be notified of the awards by May 31.
Spring 2015 5
Test your
knowledge
about buying
a home
1. When does a mortgage pre-qualification expire? A. 30 days B. 60 days C. 90 days D. None of the above Answer: D, none of the above. A pre-qualification is accurate for as long as the information you supply has not changed. The process usually takes about 15 minutes and can be done over the phone. Contact us or get started online. 2. When reviewing a mortgage application for you and your spouse, lenders look at each of your credit scores from the three main reporting bureaus and use: A. The lowest of your two middle scores B. The highest score of either spouse on any of the three reports C. The highest score Answer: A, the LOWEST of your two middle scores. When applying jointly for a mortgage, lenders will pull your credit 6 Spring 2015
scores from each of the three major credit reporting agencies. They take the middle score of each set and use the lower of the two to help determine your mortgage interest rate. Are you wondering if you’ll qualify for a mortgage? Contact us for a free pre-qualification, which includes an analysis of your credit score. We can give you tips to improve your score if necessary. 3. True or False? You can’t buy a home with less than a 5% percent down payment. Answer: False. It is a common misconception that you need to put down at least 10% to purchase a home. However, with as little as 3.5% down, you can often obtain a mortgage through the Federal Housing Administration (FHA). FHA loans have become a popular option for those without a large down payment or who have blemishes in their credit history. FHA loans are available to everyone, not just first-time homebuyers. Contact us to find out if you qualify for an FHA loan.
4. Once I put an offer on a house, under what contingencies can I cancel and get my deposit money returned? A. If the home inspection reveals a defect(s) in the home B. If the home appraisal comes in too low C. If a mortgage cannot be secured D. All of the above Answer: D, all of the above. A standard contract comes with various contingencies. The buyer is purchasing the home contingent upon inspections, an appraisal, a loan, or review of property disclosures, a title report or any mandatory local reports. Hiring an attorney who specializes in real estate is well worth the extra fee to avoid the legal consequences from mistakes or omissions on the contract. Want to know more? Learn from the experts at our free Homebuyers Workshop & Expo on March 22. See information at right.
We can help The Capital Region’s you build it
WORKSHOP & EXPO
Presented by the experts at Homeowners Advantage, the mortgage subsidiary of CAP COM Federal Credit Union.
Sunday, March 22, 2015 1-4 p.m., doors open at 12:15 p.m. Albany Marriott, 189 Wolf Road Reserve your seat – registration is required! • Call (518) 458-2195 ext. 3168 • Online at www.capcomfcu.org • Email workshops@capcomfcu.org • Link to register from our Facebook page
EioEn! FdR miss Our Construction End Loans include: • 270-day rate lock • One-time float-down option • Low down payment options
A
MENTS* ESH R F RE IZES
PR R O O D
Learn from the experts! • Find out the “Top 10 Homebuying Tips” • Discover the most important thing to do before you shop for a home • Hear from a panel of local real estate professionals about common mistakes to avoid • Listen to the advice of a Real Estate Attorney and Licensed Home Inspector who’ve helped buyers save thousands of dollars • Attend small group Q&As to find out more about down payment assistance, credit scores, income requirements and closing costs
*No purchase necessary. Must be 18 or older to enter, one entry per person. Employees of CAP COM FCU and its subsidiaries, its volunteers and their families are not eligible. IRS regulations may require that prizes/winnings be reported as income. You must be present to win.
Builder Spotlight: CAP COM is a preferred lender with Hodorowski Homes, Bordeau Builders and Beacon Homes. We can help you finance your new home with these leading builders as well as others in the greater Capital Region. Contact the experts at Homeowners Advantage, our mortgage subsidiary, at (518) 690-2232 ext. 3129. We’ll be with you every step of the way!
Mortgage products are offered by our Mortgage Team, Homeowners Advantage (HOA), which is a subsidiary of CAP COM FCU. Mortgages in New York State only. Home loan interest may be tax deductible. Consult your tax professional about deductibility in your situation. HOA is a Licensed Mortgage Banker - NYS Dept. of Financial Services. HOA NMLS Identifier: 290363. Principal Address: 4 Winners Circle, Albany NY 12205. CAP COM FCU NMLS Identifier: 401261.
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Jumping for health
RAFFLE We’re giving away
Only 3,500 tickets will be sold
Tickets are just $25! Drawing will take place on May 6, 2015.
Buy tickets today! • (518) 458-2195 • www.capcomfcu.org/raffle2015 • Visit any branch
Your ticket purchase supports our Foundation’s community outreach and scholarship programs. *Winners are responsible for all applicable taxes. Ticket holders need not be present to win. You must be 18 years old or older to purchase a ticket. Seek advice from a tax advisor for tax deductibility.Void where prohibited by law.The odds of winning depend on the number of tickets sold.A maximum of 3,500 tickets will be sold.The Foundation will stop selling tickets the sooner of 11:59 p.m. on Thursday,April 30, 2015 or when all 3,500 tickets are sold.The $10,000 winner will be drawn first on May 6, 2015 followed by the $5,000 winner and then the six $1,000 winners.Winners will be notified via the contact information noted on their ticket. Prizes will be distributed during the week of May 18, 2015. By purchasing a ticket you authorize that your name and/or photograph can be published in Credit Union and Capital Region publications. ID#GC 01-204-499-07635.
Golf Tournament set for June 8 The 20th Annual CAP COM Cares Charity Golf Tournament is set for Monday, June 8 at Wolferts Roost Country Club in Albany. Last year’s tournament raised more than $50,000 for the Foundation. The money is used to help support the Foundation’s community outreach efforts throughout the year. If you’d like to play or support one of the many sponsorships available, contact Foundation Administrator Amanda Goyer at (518) 458-2195 ext. 3553 or agoyer@capcomfcu.org. 8 Spring 2015
The CAP COM Cares Foundation, in collaboration with 15 of CAP COM’s partner schools, is supporting the American Heart Association’s Jump Rope for Heart program for the third year in a row. The AHA program promotes heart healthy behaviors for youth, encouraging kids to raise money by jumping rope. The money they raise is used to fund “We applaud CAP COM research to fight for understanding the heart disease. The Foundation importance of creating will give the fun exercise programs physical education for children.” departments of 15 schools a $250 VISA® gift card each to be used for new equipment. Top fundraisers will receive gift cards for their participation. “We applaud CAP COM for understanding the importance of creating fun exercise programs for children. In our Jump Rope for Heart program, the students are beginning the habit of preventing heart disease at a young age,” said Katherine McCarthy, Senior Regional Director of Communications, American Heart Association. CAP COM marked the start of Heart Month with staff members wearing red and raising more than $1,000 to support the AHA. Students weren’t the only ones jumping rope to raise awareness. Nearly 100 staff members participated in CAP COM’s first Annual Jump-aThon. These employees jumped rope for a total of 60 seconds during their lunch break – and some jumped even longer. “We jumped our hearts out and had fun laughing together as we supported awareness of a great cause,” said Amanda Goyer, Foundation Administrator. “It was an exercise that proved you can have fun while taking care of your heart.”
Your eStatement: convenient and secure With identity theft in the news, it’s easy to see why some people might hesitate to sign up for eStatements. While you might worry about how many people could get their hands on your personal information if you opt for eStatements, it is a lot less than the number of people who could get their hands on your paper statements. Your paper statements can be lost, stolen or misplaced, but your eStatement arrives within our secure Connect-24 platform and you must login to view it. When you no longer need them, paper statements should be shredded or destroyed in some other fashion. Your eStatement, on the other hand,
can’t be seen by anyone who doesn’t have access to your account in Connect-24. They’ll reduce paper waste in your home and will arrive faster than the traditional mailed statements. If you like the accessibility of eStatements, consider signing up for eNotices. You can also receive an online statement for your CAP COM VISA Credit Card. To sign up for eStatements: • Log into Connect-24 • Click on “eStatements” in the top menu bar • Choose “Preferences” and then indicate which notices you’d like to receive.
Always banking on the go? Find out what other convenient services CAP COM has to make banking easier for you while you live your busy life. • Mobile Banking App – Access your account from your smartphone. Find our app in your app store. • Remote Deposit – Use your smartphone to take a photo and deposit a check directly to your account. • Text Banking – Get immediate answers to account questions via text, without having to log into the mobile app. Visit our website or give us a call for more information.
Internet hygiene keeps you safe online You might think “Internet hygiene” means wiping down your keyboard after you use it. While that’s a good habit, there’s another range of behaviors that security experts call “Internet hygiene.” Most users don’t take their online security very seriously, but you don’t need to be a tech guru to keep your computer safe. Security experts consistently recommend you take at least these steps: 1. Download anti-virus and antimalware software and keep them up-to-date. Schedule updates to run when your computer is on, and don’t interrupt the process. If you’re not regularly updating your security software, you might as well not have it. 2. Run scans of both anti-virus and anti-malware software
weekly. Even if you have a strong system, you can still be infected with malicious programs. If you’re on the Internet, you’re at risk. 3. Do it right away. If your computer gives you a message that it needs to download or install critical updates, do it the first time you see the warning. Make sure the message that pops up is from a trusted source, however. There are malware programs that use fake “critical update” pop ups to infiltrate your computer. 4. Don’t click links that take you to sites you don’t recognize, even if they’re emailed to you by a friend or family member. These emails are frequently generated by bots to keep malicious software spreading. 5. Don’t download, install or run any software you don’t
recognize. If you’re installing software you think might be dangerous, you’re putting your computer and the computers of everyone you know in jeopardy. With the convenience of a world of information at your fingertips comes the responsibility to maintain the health of that system. Your CAP COM accounts are monitored around the clock by an experienced team of security professionals for any suspicious or potentially fraudulent activity. Still, we encourage you to be vigilant about monitoring your account for potential fraud. The earlier you catch a potential problem, the faster we can work together to mitigate risk. Call us if you have questions or think you have been a victim of fraud.
To us, your business is personal
Our Business Services team is, from left, Jon Lepel, Senior Commercial Underwriter, Anthony Lanzillo, Director of Commercial Services, Jodi Modder, Business Services Specialist, John Moffat, Senior Commercial Underwriter, and Cody Chaszczewski, Business Services Specialist.
Our experienced professionals have the tools you need to help your business thrive. • Real Estate and Equipment Loans • Merchant Services • Commercial Lines of Credit • Business Checking with no minimum required balances and no fees on up to 150 items per month! • 21-Month Allowance Certificate, with the freedom to make penalty-free withdrawals monthly. Let us help you take your business to the next level! Call (518) 458-2195 ext. 2948, visit www.capcomfcu.org or stop at any branch. *One withdrawal each calendar month up to $2,500 may be taken without penalty. One additional withdrawal of any amount may be taken penalty free throughout the term of the certificate. If subsequent withdrawals are made, a penalty may be assessed.
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Financial Services
WORKSHOP
Retirement
Bound d • Will you be able to retire? • How much will you need to retire comfortably? • Have you thought about Long Term Care? • What about your tax bracket? Get answers to these questions and learn the five most important steps to take now that may help pave the way to a happier retirement. This free workshop is open to the public. CAP COM Financial Center 4 Winners Circle, Albany Thursday, April 16 Registration and light refreshments: 5:30 p.m. Workshop: 6-7:30 p.m. Register online today visit www.capcomfinancial.com/RB or call (518) 782-0209 ext. 4033.
Talk with us! Call CAP COM Financial Services at (518) 782-0209 and set up a meeting. Our LPL Financial Advisors are salaried, non-commissioned professionals who provide unbiased retirement, insurance and estate planning for our members. 10 Spring 2015
Planning ahead may help you retire comfortably Calculating a retirement savings goal is one of the most important steps investors can take to help determine if they are on pace to meet that goal. However, most American workers haven’t tried to figure out how much money they will need to accumulate for retirement. Planning Matters What’s important to realize is that the exercise of calculating a retirement savings goal does more than simply provide you with a dollars and cents estimate of how much you’ll need for the future. It also requires you to visualize the specific details of your retirement dreams and to assess whether your current financial plans are realistic, comprehensive and up-to-date. The following four strategies will help you do a better job of identifying and pursuing your retirement savings goals.
online and in print. Each type features questions about your financial situation as well as blank spaces for you to provide answers. An online version will perform the calculation automatically and respond almost instantly with an estimate of how much you may need for retirement and how much more you should try to save to pursue that goal. If you do the calculation on a paper worksheet, however, you might want to have a traditional calculator on hand to help with the math. Remember that your ultimate goal is to save as much money as possible for retirement regardless of what any calculator might suggest.
Double-check your assumptions. Before you do anything else, answer these important questions: When do you plan to retire? How much money will you need each year? Where and when do you plan to get your retirement income? Are your investment expectations in line with the performance potential of the investments you own?
Contribute more. Do you think you could manage to save another $10 or $20 extra each pay period? If so, here’s some motivation to actually do it: Contributing an extra $20 each week to your plan could provide you with an additional $130,237 after 30 years, assuming 8% annual investment returns.1 At the very least, you should try to contribute at least enough to receive the full amount of your employer’s matching contribution (if offered). It’s also a good idea to increase contributions annually, such as after a pay raise.
Use a proper “calculator.” The best way to calculate your goal is by using one of the many interactive worksheets now available free of charge
Meet with an advisor. A financial professional can help you determine a strategy – and help you stick to it.
1The result shown is for illustrative purposes only. The hypothetical returns used do not reflect the deduction of fees and charges inherent to investing. Taxes are due upon withdrawal. Your results will vary. Because of the possibility of human or mechanical error by S&P Capital IQ Financial Communications or its sources, neither S&P Capital IQ Financial Communications nor its sources guarantees the accuracy, adequacy, completeness or availability of any information and is not responsible for any errors or omissions or for the results obtained from the use of such information. In no event shall S&P Capital IQ Financial Communications be liable for any indirect, special or consequential damages in connection with subscriber’s or others’ use of the content. © 2013 S&P Capital IQ Financial Communications. All rights reserved. CAP COM Financial Services and CAP COM Investment Services - Securities offered through LPL Financial, Member FINRA/SIPC. Annuities offered through LPL Financial or its licensed affiliates. A Registered Investment Advisor, CAP COM Financial Services is a division of CAP COM Federal Credit Union. CAP COM Financial Services and CAP COM Federal Credit Union are not registered broker dealers and are not affiliated with LPL Financial. Financial planning, tax preparation and insurance services offered through CAP COM Financial Services, LLC, a Registered Investment Advisor. LPL Financial Representatives offer access to Trust Services through The Private Trust Company, N.A., an affiliate of LPL Financial. Not NCUA Insured May Lose Value No Credit Union Guarantee
Every member, every time, every day We are honored to be the kind of organization that puts people first. These employees were recognized for epitomizing the credit union philosophy of People Helping People during 2014. Theresa Silverman Employee of the Year Theresa (center) was honored by fellow staff members as the employee who most exemplifies the CAP COM spirit. A CAP COM employee for nearly 32 years, she is known for making the impossible happen – and with a smile. Her expansive product knowledge, attention to detail and dedication to outstanding service help her ensure members have the best possible experience. Candace Stazio, TOP Sales Ready to help with all your loan needs, Candace (far left) knows CAP COM products inside and out and has a true passion for helping members. Your loan is more than just paperwork; she understands how important it is to you and will review your individual situation to make sure you are getting the product that is right for you. Brian Hooks, TOP Service Brian (left center) comes to our Headquarters Branch every day
with a “no problem” attitude. He strives to provide service that makes an impact on each member he sees – and succeeds. By carefully listening to your needs, Brian makes sure you get the most out of your relationship with CAP COM. Michael Wiseman TOP Support At the helm of the Project Development department, Mike (right center) is recognized as a “silent giant,” for diligently keeping projects on target. While you may not see him in a branch or speak with him on the phone, he plays a crucial role in helping develop the products and services that make your life a little easier. Sara Fox, TOP CUSO A member of CAP COM’s subsidiary Homeowners Advantage, Sara (far right) is well-versed in almost all aspects of mortgage lending. Known for being thorough and accurate, she takes pride in making sure your mortgage keeps moving efficiently through the process so you have everything you need to close on time.
In the Spotlight This isn’t just a “job” to us. We come to work every day ready to make a difference. Here are the employees that have been honored so far during 2015 for the outstanding efforts they have put forth to help our members. TOP Service Angela Gleichsner Card Services Associate
TOP Operations Kyle Boyd Fraud Prevention Specialist
Leadership Awards Neil Pastore Facilities Manager
TOP Sales Eric Cruz Mortgage Loan Originator Homeowners Advantage
TOP CUSO Staff Shoshannah Frank Car Buyers Associate
Dave Pearson Car Buyers Manager
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Lines of Communication is published quarterly exclusively for CAP COM Federal Credit Union members.
Hours and Locations
SHARON PHILLIPS Vice President of Marketing & PR LAUREN REAMON Marketing Manager lreamon@capcomfcu.org Amanda Goyer Public Relations Administrator agoyer@capcomfcu.org WILLOW L. DANNIBLE Communications Coordinator wdannible@capcomfcu.org LAURA REYNOLDS Graphic Designer lreynolds@capcomfcu.org The Supervisory Committee is the members’ representative. Please address any situations you feel were not handled to your satisfaction by the Credit Union to: Supervisory Committee, P.O. Box 11279, Albany, NY 12211-0279.
Member Discount
Phone CCFCU Phone
(518) 458-2195
CCFCU Toll Free
(800) 468-5500
CCFCU Fax
(518) 458-2261
Touch-24
(518) 458-8986
Touch-24 Toll Free (800) 634-2340
Branch hours Monday to Wednesday Lobbies 8:30 a.m. - 4:30 p.m. Drive Thrus 8 a.m. - 5 p.m.* Thursday and Friday Lobbies 8:30 a.m. - 6 p.m. Drive Thrus 8 a.m. - 6 p.m.* Saturday Lobbies Drive Thrus
8:30 a.m. - 12:30 p.m. 8:30 a.m. - 12:30 p.m.
Branches
ATMs
CAP COM Financial Center 4 Winners Circle Albany, NY 12205
All branches have ATMs available 24/7.
Brunswick 799 Hoosick Road Clifton Park 1744 Route 9 Cohoes 219 Ontario Street Colonie 341 New Karner Road Glenmont 384 Bender Lane Latham 4 Century Hill Drive Niskayuna 582 Balltown Road North Greenbush 233 Route 4
*See Early Drive Thru Hours below.
EARLY DRIVE THRU HOURS Monday to Friday Financial Center & Latham Open at 7:30 a.m. Adirondack Tire Centers CAP COM FCU Members save $20 when they spend $250 in mechanical service.
To view terms of this discount, as well as all other discounts available to members, visit www.capcomfcu.org/ memberdiscount. Federally insured by NCUA
12 Spring 2015
STEWART’S SHOPS ATMs Use any Stewart’s Shops ATM for just $1 per withdrawal.* Locate ATMs at www.capcomfcu.org or with our Mobile Banking Apps. *Initial fee is $2 and CAP COM will reimburse members $1 for each withdrawal within 24 hours.
Web and Mobile www.capcomfcu.org Secure Web Banking with Mobile Banking and Remote Deposit Apps for iPhones and Android devices www.capitalareahomefinder.com Start looking for your dream home! MSG & data rates may apply.
Share the CAP COM secret
and get $25 for each person you refer! “We have a financial partner we can trust.” Kathy, of Delmar
Warren Tire Receive 10% off any service, 5% of the purchase of tires or $3 off new lug nuts.
SURCHARGE-FREE ATMs SUM Networks and CO-OP ATMs
MEMBER REFERRAL
Refer your coworkers, family and friends and earn $25* if they open any of the following: • Checking Account with Direct Deposit • Certificate or Money Market Account • Home Equity
LEARN MORE!
• www.capcomfcu.org • Visit any of our convenient branches • (518) 458-2195 *Referring member must be at least 18 years old. Existing CAP COM members cannot be new referred members. Eligible referrals must be new members who open one of the accounts or loans listed. Referring member’s account must be in good standing. New members must present Member Referral Coupon when opening new account. Employees of CAP COM and its subsidiaries, its volunteers and their families are not eligible. Limit of 10 referrals per member. Deposit made to Savings Account and may be reclaimed if the account is closed within 30 days of opening. IRS regulations may require that referral deposit ]be reported as income.