WelcometoCentennialPlace!
We are so thrilled to host you in your ‘home away from home’ this year.
Centennial Place provides accommodations for a diverse group of cultures, backgrounds, and personalities each year and it is our team’s objective to offer you a warm and inviting home in which you can be academically successful, as well as to share in positive and memorable experiences that will last you a lifetime.
Staying in residence is truly an integral part of acquiring the complete post-secondary experience, and we are excited that you have chosen to fulfill that experience by staying with us at Centennial Place. Residence is not just about the bricks and mortar that make up our stunning community— but about the friends you meet, the relationships you form, the experiences that you share, and the memories you create. Trust me when I say our aim is to help ensure your stay is as comfortable and enjoyable as possible.
Welcome to the centre of it all Centennial Place, home to #ColtsPride in the heart of Progress Campus where students love living. I am sure I speak for each member of my team when I say: We cannot wait to connect with each of you this year, and help make your Centennial Place experience as extraordinary as possible!
Warmest regards,
Courtney Desjardins General Manager, Director Housing & Residence Life
Introduction
The Resident Handbook answers many commonly asked questions regarding living at Centennial Place.Inaddition,theResidentHandbookdescribespoliciesthatactasanaddendumtothepolicies laidoutinyourLeaseAgreement.TheLeaseAgreementandtheResidentHandbookareimportant guidesthatyoushouldbefamiliarwiththroughoutyourtimeatCentennialPlace.Youareexpected tocomplywithboththeLeaseAgreementandResidentHandbookrulesandregulationsinaddition toallapplicablemunicipal,provincial,and/orfederallaws.
AsaResident,youarerequiredtoreadtheResidentHandbookinitsentirety.Managementreserves therighttoamendorchangetherulesandregulationsatanytimebypostingthechangesthroughout thecommunity.
Important Numbers
FrontDesk
LeasingOffice
Bookkeeper’sOffice
ResidenceLifeOffice
ParagonSecurity
Emergency
TorontoPoliceNon-EmergencyLine
Office Hours
(416)438-2216
(416)438-2216ext56308
(416)438-2216ext56307
(416)438-2216ext56287
(416)289-5000ext52020
911
(416)808-2222
Centennial Place provides Residents with access to staff members. Staff members are accessible:
Management Office
Monday-Friday,9AM–5PM
Front Desk (Main Lobby)
Weekdays:7:30AM-12:00AM
Weekends:8:00AM–12:00AM
Everyday:12:00AM–8:00AM*
*Paragon Security
Ifyoueverneedanyemergencyassistanceafterofficehours,youcancalltheRA(Resident Assistant)onCallPhoneoperatedbyourStudentStaffat416-400-2962orParagonSecurity at416-289-5000ext.52020.
Meet the Team Management Team
| General Manager
The General Manager (GM) has oversight of the Residence operations and has the ultimate responsibility for residents, staff, and the property. The GM’s responsibility includes direct and indirect management of staff, the business and financial operations, contract and vendor management, and facilities upkeep
| Assistant General Manager
The Assistant General Manager (AGM) oversees the day-to-day operations of the property. Part of the AGM responsibilities include the front desk operations and oversight of the Leasing Assistants. The AGM is here to assist all residents and departments.
| Residence Life Coordinator
The Residence Life Coordinator (RLC) is responsible for supervising the Resident Assistants, establishing a successful community, and managing the on-going training and student development portfolio. The RLC will work towards building a strong and supportive environment for you to make the most of your Residence Life Experience.
| Leasing Manager
The Leasing Manager (LM) is responsible for ensuring the correct process is completed for all signed lease agreements. The LM also oversees the marketing of Centennial Place
| Bookkeeper
The Bookkeeper (BK) is responsible for managing resident accounts, follow-up on collection of monthly instalments in a timely fashion, application of fees/fines levied to students for late charges and/or conduct sanctions and filing of delinquent past resident accounts with a Collections Agency. The BK also supports the processing of invoices and cheques, as appropriate.
| Maintenance Manager
The Maintenance Manager (MM) is responsible for all maintenance and housekeeping at Centennial Place. From solving work-orders in your room, to ensuring an optimal performance of this top-class building, the MM and their team do their very best for you, so that you can live in comfort at Centennial Place
Residence Life Team
Resident Assistants
TheRAisafull-timestudentlivingatCentennialPlace.YourRAactsasyourcontactforbuildinginformation, events, programming, lock-outs, maintenance issues, roommate conflicts, neighbor issues, and emergency assistance. The RAs play an integral part in our daily operations. They are charged with responsibility for maintainingcommunitystandardsandsafety,performingadministrativetasks,workingasateamplayer,and developingasenseofcommunity.
Front Desk Assistants
The Front Desk Assistant is a full- or part-time professional staff member who assists with administrative dutiesthroughtheFrontDeskoperationsatthebuilding.Thisincludesmarketing,leasing,customerservice, residentsupport, provision oftours,sign-in and – out Guestsand/or Residence Propertyfor loan(e.g. pingpongpaddlesorvideogames).TheFDAalsosupportsinthecreationofpromotionalcontent,whetherinprint, email,oronline(digital,socialmedia,etc.)
Houses
CentennialPlaceisdividedinto8houses.Eachofthese8houseshave1to2RAsinchargeof creatingacommunityandsupportingtheresidentslivinginthesespecificfloors.Yourhouse RAinformationisavailableonyourfloor’sinformationbulletinboard.
Toronto Maple Leafs House Floors 1 and 8
Drake House Floor 2
Blue Jays House Floor 3
Mounties House Floor 4
The Raptors House Floor 5
Raccoons House Floor 6
Tim Hortons House Floor 7
PERKS AND REC
PERKS AND REC
MAIN LOUNGE
Locatedonthegroundfloor,pastourmainlobby,thisopenconceptflooramenityprovidesspacefor socializingwithotherresidents,studying,andhostingevents.
AMENITIES ACCESS
Management reserves the right to close or adjust the hours of operation for all amenity spaces. Residentsareresponsibleforanyintentionalorunintentionaldamagesthey(ortheirguests)may cause to Centennial Place property. Guests are not permitted in any amenity space without being escortedbyaResident.Residentsandguestsmustabidebyallpostedrulesandsignage.
BIKE STORAGE ROOM
Residentsmaystoretheirbikesinourbikestorageroomlocatedonthegroundfloor.Residentsmust providetheirownlocksandkeeptheirbikelocked.Toregisteryourbike,pleasecompletetheBike RegistrationFormavailableattheFrontDeskandemailaphotoofyourbiketothegeneralinbox. Onceyourregistrationisfinalized,ourteamwillprovideyouwithanumberedtagtoattachtoyour bikeandwillupdateyourkeycardtograntaccesstothebikestorageroom.
If ownership of the bike changes, the new owner must complete a new registration following the samesteps.
Pleasenote:Ifabikeisleftbehindafteraresidentmovesout,wewillattempttocontacttheprevious ownerforpickup.Ifthereisnoresponseorthebikeisnotcollectedwithinoneweekofthemove-out date,thebikewillbedonated. Centennial Place is not responsible for any damaged, lost or stolen property.
THE CENTENNIAL EXPRESS - NEWSLETTER
Everymonth,ResidentswillreceiveanelectronicmonthlynewsletterfromtheCentennialPlacestaff via email. The Centennial Express Newsletter will contain important building information and programmingupdates.
COMMON KITCHENS
Commonkitchensareavailableonfloors2-8.Residentsmustresponsiblyusethefacilitiesandclean upafterthemselves.Residentsshouldneverleavetheircooking/bakingunattended.Allfoodplaced incommonrefrigerators should be labeled with the resident’s name and the dayitwas put inthe fridge.Oldorunlabeledfoodwillbethrownout.Everyweekthefridgewillbedisposedoftherotten food, dirty utensils, etc. When cooking, Residents must abide by all appropriate safety protocols, includingbynotlimitedto:attendingcookingfood,usingproperventilation,etc.CommonKitchens aresharedspacedandthepropertyofother’sshouldberespected.Storingofpersonalcookingitems inthecommonkitchensisatyourownrisk.CentennialPlaceisnotresponsibleforanylost/stolen foodorsupplies.
EQUIPMENT RENTALS AND SIGN OUTS
CentennialPlacehasavarietyofitemsavailabletosignoutattheFrontDesk.Alistofequipmentis availableattheFrontDesk.
Residentsareresponsibleforlossordamage(otherthanwearandtear)forthecontentsoftheirsignoutequipmentkit.Failuretocomplywithsignoutguidelines,abuseofequipmentorfailuretoreturn signed-out equipment will result in immediate loss of equipment sign out privileges and or rectificationcosts.
Whensigningoutequipment,pleasepresentavalidphotoIDtotheFrontDesksowecanverifythe nameandunitnumberinoursign-outsystem.Equipmentrentalsareavailabletoresidentsonly.
Eachitemmaybeborrowedforamaximumof3hourstoensurefairaccessforallresidents.
Pleasenote:TVremotesmustbereturnedtotheFrontDeskimmediatelyafteruse.Failuretodoso mayresultintheresidentbeingheldresponsiblefortheitem.
FITNESS AREAS
Residents will be able to maintain a healthy lifestyle through access to a variety of fitness areas, includingtheFitnessRoomandGymonthe4thfloor,PelotonBikes,theyoga/dancestudio.
PELOTON BIKES
Centennial Place has Peloton Bikes for you to workout. Peloton bikes are located in the 4th floor FitnessRoom.ResidentsareabletocreatetheiraccountinthePelotonsystemtoaccessthedifferent classesandspinningexercises.
FLOOR LOUNGES
There are multiple floor lounges throughout the building; including, but not limited to: common kitchens,studylounges,fitnessareas,gamesrooms,movietheatreandmore.Residentsarewelcome tomakeuseofalltheseamenities24/7.Accessisprovided ontheirpersonalSaltocard.Residents mustabidebyCentennialPlacecommunitystandardswhenusingthesespaces.
AMENITIES BY FLOOR
1st Floor
BicycleRoom
Laundry
MainLounge
Courtyard
2nd Floor
BusinessCentres/StudyRoom
BilliardsRoom
CommonKitchen
LivingRoom
3rd Floor
MovieTheatre
Unwind/LegoRoom
CommonKitchen
StudyRoom
4th Floor
FitnessRoom
CardioRoom
CommonKitchen StudyRoom
5th Floor
CommonKitchen StudyRoom
ArcadeRoom
PingPongRoom
Reflection
6th Floor
8th Floor CommonKitchen
7th Floor
LAUNDRY
Centennial Place features an app-operated laundry facility, located on the ground floor. Residents must ensure they are following the instructions provided to prevent overflow and damage to the laundry equipment. If you are unsure how to operate the washer/dryer, contact the office or a ResidentAssistantforinstruction.
Residents must ensure they empty the lint trap in the dryer before each use. For any issues or concernsthatmayarisewithourLaundryServices,pleasecontactourprovider: COINAMATIC at 1800-561-1972
Residents must be aware this is a shared facility and remove their laundry as soon as the washing/dryingcycleends.Clothes/Laundryitemsleftbehindinorontopofthemachineswillbe disposed after 48 hours if left unclaimed. Centennial Place is not responsible for any abandoned laundry.
Residents are able to pay and track the status of their laundry from their phone in the new COINAMATICphoneApp.YoucandownloadtheAppbyscanningtheQRcodebelow.Ifyouhaveany questionsorconcernsregardingthispleasecontact COINAMATIC at 1-800-561-1972
MAIL ROOM
Themailroomislocatedonthegroundfloor.Allmailboxesaresharedbyunitnumber.Pleaseensure youregularlycheckyourmailbox.Donotopenanymailthatisnotaddressedtoyou.CentennialPlace isnotresponsibleforlost,stolen,damagedoropenedmail. Whenoversizedmail/packages arrive, CentennialPlacestaff willsignforthe item andcontactthe recipientforpick-upatthelobbyFrontDesk.Residentswillbecontactedviaemail.Cash-on-Delivery and packages containing food or cannabis will not be accepted by property staff. Oversized mail/packageswillbestoredforfivebusinessdaysbeforetheyarereturnedtosender.
Resident Name Unit Number and Bedroom Letter
Allmailshouldbeaddressedto:
PACKAGES DELIVERY
937 Progress Ave
Scarborough, ON M1G 3T8
CentennialPlaceoffersa24/7packagereception. CouriersandPackagesarereceivedattheFrontDeskandloggedintoLuxerOnebytheDelivery Companies.DeliveryStaffarenotpermittedtoaccessresidentialfloors.
• WeuseLuxerOne,asecureandautomatedpackagemanagementsystem.Mostcarriers (e.g.,Amazon,FedEx,UPS)willlogpackagesdirectlyintotheLuxerOnesystem.Whenthis happens,residentswillreceiveanemailnotificationdirectlyfromLuxerOnewith instructionstopickuptheirpackage.
• ForlargerpackagesnotloggedthroughLuxerOne,ourstaffwillregistertheminthe CentennialPlacepackagetrackingsystem.Inthesecases,youwillreceiveanemailfrom CentennialPlacenotifyingyouthatapackageisreadyforpick-upattheFrontDesk.
• Residentsareencouragedtotrackthedeliveryestimatedtimeofarrivalandpickitupas soonaspossible.
• ResidentsmustwaitforaFrontDeskStafftologtheirpackageandwaitfortheemailsent notifyingapackageiswaitingforthematthefrontdesk.
GROCERY/FOOD DELIVERY
CentennialPlacedoesnotoffergrocery&foodreception. Food&GroceryDeliveriesmustbepickedupbytheresidentfromthedeliveryperson.Atnopoint, willCentennialPlacereceiveafooddeliveryonbehalfofaresident.
Centennial Place is not responsible for any aspect of the Grocery / Food Delivery Services. This includesbutisnotlimitedtoanymissingdeliveries,qualityoffood,trackingofdeliveryetc...
• Residentsmustbepresentatthetimeofdeliverytoreceivetheirfoodorgroceries.Deliveries mustbehandeddirectlytotheresidentbythedeliveryperson.
• Deliveriesmustremainwiththedeliverydriveruntiltheresidentisavailabletoreceivethem andshouldnotbeleftunattendedinthelobby,vestibule,oranyothercommonarea.
• Ifadeliveryisleftinthevestibule,residentswillhaveamaximumof3hoursfromthedelivery timetocollectit.Afterthistime,FrontDeskstaffwilldisposeoftheitemstomaintainhygiene andsafetystandards.
• DeliveryStaffarenotpermittedtogoupstairs.
• CentennialPlaceisnotresponsibleforthefooddeliverypickup.
• Residentsareencouragedtotrackthedeliveryestimatedtimeofarrivalandpickitupas soonaspossible.
• At no point will Centennial Place Staff notify residents regarding these deliveries or store themattheFrontDesk.
RESIDENCE LIFE PROGRAMS
TheResidenceAssistantsplanavarietyofresidencelifeprogramsthroughouttheyear,whichhelp create a community conducive to healthy living, personal growth, academic achievement and personalsuccesshereatCentennialPlace
Weendeavortoprovideadiverseprogrammingmodeltoengageourresidentsintopicssurrounding healthandwellness,employability,financialawareness,academicsupport,mentalhealthawareness, diversityandinclusionawareness,sustainabilityandcommunityengagement. Eachmonth,beonthelookoutforinformationaboutourfloorandbuilding-wideprogramming,such as:
• FloorCompetitions(PumpkinCarving,GingerbreadHouseBuilding,Cook-Offs)
• CommunityService(ClothingDrive,FoodDrive)
• Wellness(Yoga,Zumba,TherapyDogs)
• WelcomeWeek(Trivia,MinutetoWinIt,ScavengerHunt)
• GeneralYearlyProgramming(HauntedHouse,Dances,CasinoNight,MockInterviews,K-Cup, ViewingParties)
PleaseletyourRA,RES(ResidentExperienceSpecialist),ortheResidenceLifeCoordinatorknowif thereisaprogramyouwouldliketoseeoffered.
ROOM BOOKING
Commonareaamenitiesusageisdesignedtobeusedonafirst-come-first-servedbasis.Reservations arenotavailableforthelounges.
PAY ‘N’ GO MARKET
CentennialPlace’sPay‘n’GoMarketislocatedinthelobbyonthegroundfloor.Featuresbeverages, snacks,toiletries,freshcoffee,andmore TheMiniMarketisunattended.Residentsarenotpermitted toremoveitemsfromtheGrabN’GoMarketwithoutfirstpayingfortheitemattheCheck-OutStation. Securitycamerasprotectagainsttheft.Thesepremisesaremonitored24/7byCCTVandviolatorsof this policy may face legal consequences from local authorities, in addition to Residence Fines and Sanctions.
CENTENNIAL PLACE OPERATIONS
ENTRATA RESIDENT PORTAL
Our community utilizes the Entrata Resident Portal to provide residents with convenient, 24/7 accesstoimportantservicesandinformation.Throughtheportal,youcan:
• Pay Rent Online –Setupone-timeorrecurringpaymentssecurely.
• Submit Maintenance Requests –Quicklyreportanymaintenanceissuesandtrackprogress.
• View Account History –Accessyourpaymentandleaseinformationanytime.
• Receive Community Updates – Stay informed with announcements and notices from management.
• Communicate with Management – Send and receive messages directly from the leasing office.
YoucanaccesstheEntrataResidentPortalviadesktopormobileapp.Weencourageallresidentsto registeruponmove-intotakefulladvantageofitsfeaturesandstreamlineyourlivingexperience.
Portal Access: https://centennialplace.residentportal.com/auth
Forquestionsorassistancewiththeportal,pleasecontacttheleasingoffice.
BUILDING ACCESS
TheSecurityDeskislocatedonthe1stfloor.Residentswillberequiredtousetheirkeycardtoaccess thefrontdoor,gates,andamenityspaces.
CENTENNIAL PLACE OFFICE
Ourleasingandmanagementofficearelocatedonthe1stfloor,acrossfromourFrontDesk.Residents addressanyconcernswithmanagement,orstopbyforachat.TheofficeisopenMonday –Friday from9am–5pm.
MOVE IN/MOVE OUT
Residents are required to follow the move in schedule established by Centennial Place. Within 48 hours of move-in, Residents should complete the Unit Condition Form found in the Welcome Kit. FailuretosubmitthisreportwillresultinCentennialPlaceassumingtheleasedpremisesisinperfect condition.
Residents will vacate the premises by 12pm (noon) on the final day of tenancy unless they have renewed the lease agreement for the next term. The leased premises should be left in clean, undamaged condition with all personal effects and trash removed. Should Centennial Place be required to clean the premises as a result of Resident’s failure to comply, charges may ensue. Additionally,ifResident’sfailuretocomplydelaysanewoccupantfrommovingin,Residentshallbe liableforchargesassociatedwiththenewoccupantstayingelsewhereintheinterim.
Allmove-inandmove-outproceduresmustbecompletedthroughtheEntrataResidentPortal.
RENT INSTALLMENTS
Rentshouldbepaidintheformofpre-authorizedpaymentthroughEntrataorpost-datedchequeon orbeforethe1stdayofeverymonth. Authorizedformofpaymentinclude:personalcheque,money order,cashier’scheque,MoneyGramandcredit/debitcardviaEntrata
INSURANCE
Priortomove-in,allresidentsmustprovideproofofrentalinsurance.Keyswillnotbeprovideduntil proofofthepolicyisobtained.
SECURITY CAMERAS
Security is a priority at Centennial Place. There are numerous security cameras on property both insideandoutsidethebuilding.Thecoverageincludesbutisnotlimitedto:corridors,commonareas, andelevators.Thesystemisinplacetoaddressserioussafetyandsecurityconcernsrelatedtothe propertyandbusiness.AtnotimewillaResidentbegrantedaccesstoviewsecuritycamerafootage.
ShouldaconcernbebroughttoourattentionbyaResident,acamerainvestigationcanberequested atcentennialresidence@studenthousing.comwiththefollowingdetails:
• Reasonoftherequest:
• Detailsoftheeventrequested.
• Exactlocationofthereport:(Floor,Amenity,Location)
• Timeframe(Asearchcanonlybeconductedshouldthedateandtimebespecificinnature withnomorethana2-hourwindow)
• Centennial Place is not responsible for “lost and found” searches. For example, items left behindincommonareas.
LOST AND FOUND
Centennial Place is not responsible for any lost or misplaced items. Personal belongings left in commonareasmustberetrievedpromptly,asstaffareunabletostoreorholditemsleftbehind.
WORK ORDERS
If a repair is needed in your unit, Residents are required to inform the office immediately via the onlinemaintenancerequestformontheirEntrataresidentportal,theycanalsovisittheFrontDesk, or reporting the issue to your RA. Failure to report items in need of repairmay result infinancial responsibilityforthenecessaryrepairsand/orsubsequentdamages.After-hoursemergencyrepairs (i.e.leaks)mustbereportedimmediatelytotheRAOn-callat(416)400-2962.Ifthereisnoanswer ontheRAphone,callsecurityat(416)289-5000ext52020.Pleaseknowthatworkorderssubmitted after3:00PMmaynotbeaddresseduntilthenextbusinessday.
Except for normal wear and tear, Residents are responsible for all repairs/replacements in the premises/leasedpremises,includingcommonareasoftheResidentsunit.ShouldaResidentcause damage to another Resident’s belongs (knowingly or unknowingly), the perpetrator will be held responsible.
Priortoarranginganyrepairs,ResidentsmustobtainapprovalfromCentennialPlace. Repairswill bemadebyCentennialPlaceorbyaCentennialPlaceapprovedand/orselectedtradesperson.
FUMIGATION & PEST CONTROL
Furniture,furnishingsandpersonaleffectsoftheResidentbroughttothepremises/leasedpremises are subjecttoinspectionby Centennial Place andmayrequire Residentto fumigate some or all of
these items. From time to time, inspections may be done by Centennial Place to determine if fumigationisneeded.
If you notice a pestissue, you must report it to the office immediatelyso wecanhelp remedy the situation. Residents must also comply with recommendations from the pest control company and preparefortreatmentsasrequired.Treatmentscannotberefused.Residentswillberesponsiblefor anycostsassociatedwithpestcontrolasaresultoftheiractions.
UNIT ENTRY
With reasonable notice (24 hours), Centennial Place has the right to enter the premises/leased premises for the purpose of performing health and safety inspections, preventative maintenance, completeaworkorder,occupancychecks,orothernecessarywork. Entryis madeduringthehours of9AM–5PM
Repairs made that are found to be the responsibility of the Residents (see “Work Orders”), or cleanlinessissuesnoted(see“Cleanliness”)maybechargedtoyouraccount. In case of facilities or resident emergency, Centennial Place may immediately enter the leased premises at anytime without notice. Residents will be notified after anemergencyunitentrywas performed.
UTILITIES
The following utilities are included with your lease agreement: water (hot/cold), electricity, heat, A/C, and Wi-Fi. Internet access will be provided through a third-party provider. Any issues with internetaccessmustbeaddressedthroughthethird-partyprovider,SingleDigitsat877-778-9283
AUDIO VISUAL RECORDINGS
TheuseofCentennialPlacefacilitiesasavenueforaudiovisualrecordingsforpersonal,academic, orprofessionalpurposesisprohibitedwithoutmanagementapproval.Torequestapprovalplease visitthemanagementoffice.
Community Standards
Community Standards
CommunityStandardsarenecessaryforthesmoothfunctioningofanycommunity.CentennialPlace, believes that Residents have the right to an environment in which they can excel academically, personally,socially,andlivecomfortably.Therearethreebasicprinciplesinvolvedinachievingthis:
• Demonstratecareforyourself
• Demonstratecareandconsiderationforothers
• Respectothers’andcommunityproperty Take time to familiarize yourself with the rules and regulations as both you and your guests are responsibleforfollowingthem.
Understanding the Discipline Process
Alcohol
Consumptionofalcoholmustcomplywithallfederal,provincial,andmunicipallegislation.Alcohol isonlypermittedinaResident’spersonallivingspace.Alcoholisnotallowedinthecommonareasof thecommunityinanyformorcontainer.
ThefollowinglistprovidesfurtherguidelinesforalcoholconsumptiononCentennialPlaceproperty:
• Mass Consumption and Drinking Paraphernalia
o Possession and/or consumption of 'common source' alcohol (e.g. kegs, mini kegs, beer balls, 'swish barrels' and other large containers of alcohol, etc.) and/or the participationinactivitiestopromotemassconsumptionofalcohol/drinkinggames (e.g.funnels,beerbongs,centuryclub,beerpong,etc.)arenotpermitted
o Alcoholleftbehindexposedincommonareaswillbedisposedinthegarbageofthe roomlocated.
• Alcohol Quantity
o Kegcoolingdevicesandalcoholcontainerslargerthantwolitersarenotpermitted.
• Age of Consumption
o Nopersonsundertheageof19mayconsumealcoholonCentennialPlaceproperty.
VIOLATION OUTCOME:
Level 2 – 3 Violation Outcome
First & Every Offence
Repeat Offences
Cannabis
Written Warning Letter
Possible Guarantor Notification
Possible Fines/Charges
Possible Deferred Eviction
Deferred Eviction Eviction
Consumption of cannabis must comply with all federal, provincial, and municipal legislation. Cannabis is only permitted in a Resident’s personal living space. Cannabis is not allowed in the commonareasofthecommunityinanyformorcontainer.Thismustbeconsumedoffcampus.
ThefollowinglistprovidesfurtherguidelinesforalcoholconsumptiononCentennialPlaceproperty:
• Mass Consumption and Cannabis Paraphernalia
o Possessionand/or consumptionof'commonsource' cannabis(e.g. bongs, grinders, pipes, etc.) and/or the participation in activities to promote mass consumption of cannabis.
o Cannabisleftbehindexposedincommonareaswillbedisposedinthegarbageofthe roomlocated.
• Age of Consumption
o Nopersonsundertheageof19mayconsumecannabis.
The use of this substance (Including but not limited to smoking, vaping, spraying, baking) is prohibitedinsideofCentennialPlace.Residentsstoringcannabis(inanyform)intheirunitsmustdo sobyusinganodorabsorbingcontainer.
Level 2 – 3 Violation Outcome
First & Every Offence
Written Warning Letter
Possible Guarantor Notification
Possible Fines/Charges
Possible Deferred Eviction
Repeat Offences
Deferred Eviction
Eviction
Cleanliness and Trash Removal
Allgarbage,refuseandothertypesofwastemustbedisposedof intheGarbageRoomslocatedon eachfloor. Notrashorotherwastemaybedisposedoforstoredonthegroundsoftheproperty,kept byanentrancedoor/hallway,orplacedinimpropercontainersanywhereinthecommunity.Trash shouldbedisposedofpromptlyandproperly.Oversizedrefusewillrequireaworkorder.
EachResidentisresponsibleforcleaningandkeepingtheassignedunitandallfurnishingsinaclean, safe and sanitary condition at all times. If excessive garbage or unsanitary conditions are found duringunitinspections(i.e.moveout,roomtransfer,quarterly),Residentswillbenotifiedandgiven timetorectifytheissue.Iftheissueremains,Residentswillbechargedanexcessivegarbageremoval fee.
VIOLATION OUTCOME:
Level 1 - 3 Violation Outcome
First & Every Offence
Written Warning Letter
Educational Sanctions
$300 Deep Cleaning Fee
+Additional costs for refreshment
Educational Sanctions
Repeat Offences
Deferred Eviction
Damage to Property
Centennial Place property is to be respected. Residents will be held responsible for any costs associatedwithintentionalorunintentionaldamageofunit/hallways/commonareasasaresultof theiractions.
Stickers,adhesivetape,nails,screwsorhooksmaynotbeusedonfloors,walls,woodworkordoors. Thumbtacks,pushpinsandnon-markingadhesivematerialsarepermittedinmoderation.Vandalism is defined as the willful or malicious destruction of Centennial Place property. Tampering with Securitycameras,firesafetysystems,andlife-savingequipmentisstrictlyprohibited.Anyvandalism directedtowardsanindividualorindividualsmayalsoconstituteharassment.
VIOLATION OUTCOME:
Level 1 – 3
First & Every Offence
Written Warning Letter
Educational Sanctions
$250 Deep Cleaning Fee
+Additional costs for refreshment
Educational Sanctions
Repeat Offences
Deferred Eviction
*All Costs Associated with Rectification charged to the Resident Account
Use of Amenities
CentennialPlace’samenitiesareopen24/7fortheresident’senjoyment.Eachresidentisresponsible for:
• Cleaningafterthemselves(trashmustbedisposedinthegarbagecan)
• TakingallpersonalbelongingsbacktotheirUnits
• Thefurnitureincommonareasareforalltoenjoy.Pleaserespectthefurnitureplacement,it isstrictlyprohibitedtotakefurnitureintoapersonalunit.
Centennial Place reserves the right to investigate miss-use of any amenity space. This includes excessive garbage, missing furniture, damage, graffiti, inappropriate images or miss-use of the amenityofanykind.
VIOLATION OUTCOME:
Level 1 – 3
First & Every Offence
Written Warning Letter
Educational Sanctions
$250 Deep Cleaning Fee
+Additional costs for refreshment
Educational Sanctions
Repeat Offences
Deferred Eviction
*All Costs Associated with Rectification charged to the Resident Account
Furniture Misplacement
Amenities:
CentennialPlaceAmenitiesareequippedwithpremiumfurnitureforallresident’senjoyment.This furniturethatincludesbutisnotlimitedto:tables,couches,beanbags,weights,yogamatsandchairs mustremaininitsoriginalloungeandatnopointresidentsareabletakeitintotheirpersonalunits.
Unit:
Unitfurniture mustremainwithinthe unit. If you would like a furniture piece removed, residents mustrequestapprovalfrommanagement,tenantsshouldnotplacesuitefurnitureincommonareas, doingsowillresultinreplacementchargesattheendoftheyear,asthefurniturewillbeconsidered lost.
VIOLATION OUTCOME:
*Warning Letter + 12 hours to return the furniture back to the lounge. *Failure to return the furniture will result in full cost of replacing or returning the item.
Level 1 – 3 Violation Outcome
First & Every Offence
Written Warning Letter
Educational Sanctions
$250 Deep Cleaning Fee
+Additional costs for refreshment
Educational Sanctions
Repeat Offences
Fire Safety
Deferred Eviction
Studentsarenottousefireexitsorinanywaytamperwithfiredoorsexceptinanemergency.This includestheproppingopenof floorentrance doors. Do notdischarge, tamper with oroperate any fire equipment (eg. Sprinklers, Fire Extinguishers) or detection equipment for any purpose other thaninthecaseofafire.
DO NOT usesprinklers/sprinklerheadstohanganyitem.Itisimportant to knowthatcoveringyour smokedetectorinyourunitorremovingthebatteriesputseveryone’slifeatrisk,andifreportedto theFireDepartment,couldresultinfinesofupto$5000.00orpossibleimprisonment.Alwaysleave any Residence facility during an evacuation (this includes but is not limited to fire alarms and/or drills)Personallivingspacesshouldbekeptinsuchamannerthatescapeduringanemergencyis alwayspossible(i.e.doorways/exitpathwaysshouldremainclear).
In all cases off fire alarms Management Reserves the right to investigate the cause. Should the investigationresultinfindingthatResident(s)triggered/causedthefirealarm,theCityofToronto FireServicesInvoicewillbechargedtotheresident(s)responsible.
VIOLATION OUTCOME:
Level 2 – 3
Violation Outcome
First & Every Offence
Final Written Warning
Deferred Eviction
$500 Security Deposit Charge
+Additional costs for repairs
Repeat Offences Eviction
*All Costs Associated with Rectification
*$500.00SmokeAlarmTamperpenalty+HSTandGuarantorNotification
Guests
Residentsareresponsibleforthebehavioroftheirguestsatalltimes.Aguestisanynon-Centennial Place Resident. Failure of a guest to comply with the Community Standard will result in the host Residentbeingheldfullyresponsibleforanyinfraction.Itisthehost'sresponsibilitytoinformtheir guestsofCentennialPlace’sCommunityStandards
• Guest Access
o Residentsmustsignintheirguestsatalltimes
o Residentsmustescorttheirguestsatalltimes.
• Guests Limit
o Residentscanhaveamaximumof2guestsatatimeandmustnotifypreviouslytheir roommatesincaseofplanningtobeinthecommonareasoftheUnit.
• Long-Term Guests
o Guests can stay overnight for a maximum of ten nights (two nights in a row) per month, in mutual agreement with their roommate(s). For Residents planning on having a guest longer than the previously stated maximum, the Residence Life Coordinatormustapprovetheextendedstay.
Perthelease,“onlyyoucanliveinthePremises.Youmaynotpermitanotherpersontoliveinthe Premises or in the Apartment.” Management will evict any Resident who persists in violating the limitationsonthevisitationpolicy.
Centennial Place reserves the right of banning Unauthorized Long-Term Occupants breaking the GuestPolicyoranyotherguestthatdoesnotfollowtheCommunityStandardsandisidentifiedasa disruptiontothecommunity.
VIOLATION OUTCOME:
Level 1 – 3 Violation
First & Every Offence
Repeat Offences
Outcome
Verbal and/or Written Warning
Possible Revocation of Guest Privileges
Guest Ban
Deferred Eviction Eviction
*All Costs Associated with Rectification
Illegal Drugs and Substances
Residentsareprohibitedfrombeinginvolvedwithpossessing,using,manufacturing,andtrafficking anyillegaldrugsanywhereontheCentennialPlaceproperty.Studentswillbedocumentedforany smells,residue,and/orparaphernaliaassociatedwiththeuseofillegaldrugs.Wewillimmediately contact the authorities if any student found in possession of, manufacturing, or trafficking illegal drugs.
VIOLATION OUTCOME:
Severe disciplinary sanctions will be imposed on students found in possession of prohibited alcohol or drug paraphernalia, and may include sanctions up to and including termination of your Residence Agreement, as well as the involvement of Campus Security and Toronto Police Services, who may seize any drugs or drug paraphernalia upon inspection of the unit and/or the resident’s belongings.
Level 2 – 3 Violation Outcome
First & Every Offence
Written Warning Letter
Possible Guarantor Notification
Possible Fines/Charges
Possible Deferred Eviction
Repeat Offences
Deferred Eviction
Eviction
Inappropriate Behavior
Residentsarerequiredtoconductthemselvesinarespectfulmanneratalltimes.Thefollowingwill beconsideredinappropriatebehaviorinfractions(Note:Thislistisnotexhaustive):
• RudeoraggressivebehaviortowardsCentennialPlacestaff,otherResidents,andproperty.
• Misuse of Centennial Place amenities and equipment. This will result in the adjustment of Resident’sprivileges/accesstotheproperty’samenitiesandequipment.
• Gambling
• Unauthorized sports/physical activities (i.e. football, ultimate Frisbee, hockey, skating, soccer)incommonareasoutsideoffitnessamenities
• Creationanddisseminationofobscenecontent
• RunningabusinessorsolicitationonCentennialPlaceproperty
• Throwing/launchingprojectilesfromanypartoftheCentennialPlaceproperty
• Nudity/lack of footwear. Residents are expected to wear appropriate clothing (ex. top, bottoms,andshoes)whenincommonareasofthebuilding.
IneffortstoprovideasafeandsecureenvironmenttoallourResidents,CentennialPlacewillreserve therighttocontactauthoritiesandlawenforcementshouldthemisconductrequire.CentennialPlace reserves the right to determine what constitutes inappropriate behavior within reason. In some cases,CentennialPlacereservestherighttoevictbasedontheseverityofoneinfraction,especially if the inappropriate behavior interferes with another Resident’s reasonable enjoyment of the premises.
VIOLATION OUTCOME:
Level 1 – 3 Violation Outcome
First & Every Offence
Written Warning Letter
Educational Sanctions
$250 Deep Cleaning Fee
+Additional costs for refreshment
Educational Sanctions
Repeat Offences
Deferred Eviction
*All Costs Associated with Rectification
Keys/Access Cards and Locks
Residents are to keep their access card/FOB/bedroom key in their possession at all times. Access cards//FOB/keysarenottobeinanyoneelse’spossession.IfapersonotherthantheResidentisin possessionoftheResident’saccesscard/FOB/key,itwillbeconfiscated.Residentsshallnotalterthe locking system on any door giving entry to the premises/leased premises, during the term of the lease.IntheeventCentennialPlacebelievesResidentsafetyiscompromised,alockchangemaybe completedimmediately.Residentsarenotpermittedtomakecopiesofkeystothepremises/leased premisesortolendtheirkeystoanyotherperson.
All keys issued at move-in shall be returned to Centennial Place upon lease termination: Key Card/FOB, Bedroom Key, Mailbox Key. Residents will be held responsible for the cost of all replacementkeys/cards/FOBincludingbedroomkeys,mailboxkeys,laundrycards,and/oraccess cards.Accesscards/FOB/keysshouldnotbealteredinanyway(i.e.Pleasedonotpunchaholeinthe accesscard).
LOST OR DAMAGED FEES:
• $50includesHSTforReplacementFeeforBedroomKey/AccessCard/FOB
• $22.60includesHSTReplacementforMailboxKey
LOCKOUTS:
IntheeventthataResidentgetslockedoutoftheirUnit/Bedroom,theycanrequestsupportfrom the Front Desk to open their Unit/Bedroom. A piece of official ID will be required to confirm the Residentidentity Theroomentryisintendedtobeasupportservicesandshouldnotbeanongoing concern.Alwayscareforyourunitkey(s).
Lockouts for misplaced or forgotten keys shall result in a $22.60 fine (HST Included) each time a Lockoutisrequired.Thischargemustbepaidimmediately.
Noise
Tofacilitateanenvironmentconducivetoacademicgrowth,CentennialPlace hasa24-hourcourtesy policy.AnybehaviorornoisethatmaybedisturbingtoanotherResidentmustceaseupontherequest ofotherResidentsoranymemberoftheCentennialPlacestaff.
Specific Sound Equipment Regulations:
• Subwoofersarenotpermitted.
• Ampsarepermittedwiththeuseofheadphones.
ThesepoliciesapplytoallareasofCentennialPlace,including,butnotlimitedto,hallways,elevators, stairwells,laundryroom,storagerooms,commonareas,apartments,andtownhouses.
Quiet Hours
• Sunday-Thursday:11:00pm–8:00am
• Friday-Saturday:1:00am–9:00am
Exam Quiet Hours
• December:24-hourQuietHours
• April:24-hourQuietHours
AnyResidentorResident’sguestfoundviolatingthesepoliciesmustimmediatelyconformtothem. RepeatviolationswillresultindisciplinaryactionbyManagement.
VIOLATION OUTCOME:
Level 1 - 2 Violation Outcome
First & Every Offence
Repeat Offences
Warning Letter
Educational Sanctions
Possible Charges/Fines
Deferred Eviction
Noxious & Offensive Odor Policy
AnoxiousodorisANYsmellofsuchanintensitythatitbecomesapparentand/oroffensivetoothers. Anyodorcanbecomenoxiousoroffensivewhenitistoostrong.Someexamplesarecigarette,cigar, or pipe smoke; incense; perfume; poor personal hygiene; air freshening spray; excess amounts of garbage; large amounts of dirty laundry and cannabis smell. Furthermore, because incense and candles present themselves as a fire hazard as well as a source of potentially noxious odor, it is prohibitedatCentennialPlaceatalltimes.
VIOLATION OUTCOME:
Level 1 - 3 Violation
First & Every Offence
Written Warning Letter
Educational Sanctions
$300 Deep Cleaning Fee
+Additional costs for refreshment
Educational Sanctions
Repeat Offences
Deferred Eviction
Social Gatherings
If the numberof peopleinone unitis larger than 6 additional peopleinthe unit,Centennial Place staffreservestherighttodispersethegroup.
*Atalltimesfirecoderegulationsmustbeadheredto.Tamperingwithfiresafetyequipmentisa violationofFederallawsandwillbehandledaccordingly!
VIOLATION OUTCOME:
• AllCostsAssociatedwithRectification
Level 2 – 3 Violation Outcome
First & Every Offence
Final Written Warning
Deferred Eviction
Guest privileges being revoked
$500 Security Deposit Charge
+Additional costs for repairs
Repeat Offences Eviction
Pets
Pets (Non-ESA approved) are strictly prohibited within the building. However, as per the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, Centennial Place has a duty to accommodateanyone withdisabilityaccompanied bya Guide/Signal dog or aServiceAnimal or Emotional Support Animal (ESA). Accommodation for service animals or Emotional Support Animals will be reviewed by the General Manager and implemented on a case-by-case basis and will be based on medical documentation verifying the need for a service animal or Emotional Support Animal.
Requests for this purpose will require:
1. A letter/ Email sent to the General Manager, with a copy to the Leasing Manager and Residence Life Coordinator
2. Medical documentation from a Physician
3. Completed Pet Addendum Form
4. Completed Accommodation Animal Request Form
If your request has been approved, please note that the service animal or ESA:
1. Must be accompanied and controlled at all times by the resident;
2. Partner must remain in close proximity to the service animal or ESA, unless the partner is in an area where the animal is not allowed, and at this time the animal must be crated;
3. Must be housetrained;
4. Must be restrained on a leash (no more than 4 feet) or harnessed at all times, unless the animal is confined to a crate;
5. Any aggressive or disruptive behavior displayed by the animal will not be tolerated or permitted and will result in a case review;
6. The resident is responsible for any damage(s) caused by their animal;
7. The resident is responsible for ensuring that their animal is kept clean, groomed and odor free.
*This list is not exhaustive
*Submitted documents do not guarantee approval from the General Manager. Authorization will be limited to one (1) Service Animal or Emotional Support Animal.
*If you require an Accommodation Animal Request Form, please contact the Leasing Manager to retrieve a .PDF version.
Prohibited Items
ThefollowingitemsareprohibitedonCentennialPlaceproperty,includingbutnotlimitedto:
• CookingAppliancesnotlistedinCookingAppliancesection
• Wi-firouters
• Subwoofersandamps
• Anyitemsusedtogrowcannabis
• HazardousMaterials
• ExternalUsedFurniture
o Mattresses,Couches,Recliners,UpholsteredFurniture
• OpenFlame
o Candles,sparklers,gas/oillanterns,incense,litmatches,litlighters
• Heaters
o Gas,Electric,andOilHeaters
• Weapons
o Firearmsandanyotherweaponoritemthatiscreated/intendedtocauseharm,or could be seenas intimidating, arestrictlyprohibited. Examples include but are not limited to: Restricted weapons, knives with blades longer than six inches (kitchen knivesexcepted),paintballguns,bbguns(includingsoftair,orreplicas),slingshots, bows/arrows, machetes, axes, hatchets, ceremonial or decorative swords, toy weapons(waterguns,plasticbows/arrows),oranyitemthatresemblesaweaponor firearm,etc.
• Explosives
o ExplosivesorflammableaccelerantsarenotpermittedinCentennialPlace.Thismay includebutisnotlimitedto:firecrackers,dynamite,propanetanks,campstovefuel, naphtha,gasoline,diesel,etc.
This list is not exhaustive, and management reserves the right to introduce new items to this list at any point provided 24 hours’ notice has been given to residents informing them of the addition/change via e-mail. Alterations or additions to this list are made on the basis of the new item(s) creating a disruption to community, or breach of a different Residence policy or procedure.
VIOLATION OUTCOME:
Level 1-3 Violation
First & Every Offence
Repeat Offences
Outcome
Written Warning Letter
Confiscation or Removal of Item
+Any costs associated with repair
Possible Deferred Eviction
Forfeit of Security Deposit
Revocation of Privileges
Deferred Eviction
*Serious behavior which may typically warrant eviction may result in less serious sanctions, dependent upon resident’s attitude and accountability for actions or behavior, as well as cooperation during the
follow-up and investigations process by Management, as well as the resident’s truthfulness throughout the sanctioning process.
Restricted Areas
Residentsareprohibitedfromattemptingtoaccessorbeinrestrictedareas.Theseinclude,butare notlimitedto:
• ManagementOfficeAfterHours
• Rooftops
• EmergencyExitsduringnon-emergencies
• FoodServicesKitchenAreas
• RetailAreasafterhoursofoperation
• BehindService/SecurityDesks
IfaResidentseesanysuspiciouspersonsaroundtheproperty,pleasecontactthe CentennialPlace staff,callSecurityat(416)289-5000ext.52020orcall911.
VIOLATION OUTCOME:
First & Every Offence
Written Warning Letter
Confiscation or Removal of Item
+Any costs associated with repair
Possible Deferred Eviction
Repeat Offences
Forfeit of Security Deposit
Revocation of Privileges Deferred Eviction
Smoking
Centennial Place is a smoke-free facility. Smoking inside is strictly prohibited anywhere on the Centennial Place property. This includes, but not limited to, cigarettes, vape pens, e-cigarettes, marijuana,andhookahs.Allactivitiesrelatedtocannabishandlingareforbiddenincommonareas. Anyconsumptionmustoccuroffcampusawayfromtheresidence.
VIOLATION OUTCOME: Level 3 - Violation
First & Every Offence
Written Warning Letter
Deferred Eviction
$500 Deep Cleaning Fee + All costs associated with Rectification
+Additional costs for refreshment
Repeat Offences
Possible Eviction
Violence and Harassment
Everyindividualhastherighttoanenvironmentcharacterizedbymutualrespect.Everyindividual has the responsibility to treat all members of the Centennial Place community with respect and without harassmentor discrimination. Inappropriate comments or behaviorrelating to a person’s race,religion,sexualorientation,age,sex,genderidentity,nationality,ability,andallotherprohibited groundsasoutlinedbyOntarioHumanRightsCodewillnotbetolerated.
Violence,actsofaggression,orthreatswillnotbetolerated.Physicalaggressionisdefinedasviolent orphysicallyaggressivebehavior.Thesebehaviorsofassaultincludebutarenotlimitedtohitting, punching,slapping, kicking, biting, pushing,pulling, fighting,spitting, bullying, orsexualinnature, etc.
Communicativeviolenceisdefinedasanyformofcommunicationwhichisviolentinnaturewhich includesbutisnotlimitedtoverbal,written,electronic(telephone,texting,computer,socialmedia, videos,pictures,etc.).Harassmentisdefinedasanyattentionorconduct,whetheritbeoral,written, graphicorphysicalorsexualinnaturebyanindividualorgroupwhoknowsoroughttoreasonably knowthatsuchattentionorconductisunwelcome,unwanted,offensiveorintimidating.
IneffortstoprovideasafeandsecureenvironmenttoallourResidents,CentennialPlacewillreserve therighttocontactauthoritiesandlawenforcementshouldthemisconductrequire.Insomecases, CentennialPlacereservestherighttoevictbasedontheseverityofoneinfraction
VIOLATION OUTCOME:
Fees and Charges
Fees are due within 5 business days of notification. Residents may appeal fee decisions with a ResidenceLifeCoordinatorbeforetheyaredue.Anyfeepaymentwillbedeferreduntiltheappeals processiscompleted.Feechargesaresubjecttochange.CentennialPlacereservestherighttoassign feesandcharges withinreasonfor infractions not listed inthe aboveViolationOutcomes. For any infractionthatbreachesthecommunitystandards,CentennialPlacereservestherighttocontactthe Guarantortonotifythemofabreachtotheleaseagreementandthestepsthathavebeentakento rectify the situation. Frequent documentation of infractions may result in eviction. In some cases, CentennialPlacereservestherighttoevictbasedontheseverityofoneinfraction.Pleasenotethat listedfeesdonotincludeHST.HSTwillbeaddedtothetotal.
*Plus applicable taxes (HST, etc.)
Painting Costs
*Charges are subject to increase based on Management’s assessment of necessity, or severity of infraction or damage.
**Other miscellaneous charges may apply. Charges are subject to increase based on Management’s assessment of necessity.
Personal Safety
We would like you to be aware of some important guidelines for the safety of yourself and the property.Werecommendthatyouconsiderfollowingtheseguidelines,inadditiontoothercommonsensesafetypractices:
While Inside Your Unit
1. Lockyourdoorsatalltimes.
2. Youhavedeadboltlocksonthedoors;usethemwhileyouareinsideyourroom.
3. Whenansweringthedoor,firstdeterminewhoistherebylookingthroughthepeephole.If thepersonisunknown,firsttalkwiththemwithoutopeningthedooranddon’topenthedoor ifyouhaveconcerns.
4. IfthepersonsaystheyworkforCentennialPlace,pleasefeelfreetocalltheofficetoconfirm it's an employee needing into your room. All staff will be identifiable by Centennial Place uniformandnametag.
5. Makesuretokeepyourwindowslockedwhenyouarenotinyourroomandatnight.
6. Donotgiveorlendyourkeys,yourID,accesscard,ormailboxkeytoanyone.
7. Donotputmarkingsonyourkeyringtoidentifyyourname,address,orphonenumber.This includesyourapartment/roomnumber.
8. Ifyouareconcernedbecauseyouhavelostyourkeyorbecausesomeoneyoudistrusthasa key,asktohaveyourlockschanged.Youhaveastatutoryrighttodoso,providedyoupaythe costofthelockchangeinadvance.
9. Dial“911”foremergencies.Immediatelyfollowing,pleasecalltheofficeorDonsotheymay takeappropriatemeasures.
10. Frequentlycheckyourdoorlockstomakesuretheyareworkingproperly.
11. Immediatelyreporttotheofficeinwritingorcompleteaworkorderanymalfunctionofother devices outside your room, such as broken gate locks, burned out lights, blocked passageways,brokenrailings,etc.
12. Markorengraveidentificationonvaluablepersonalpossessions,suchasyourcomputeror bicycle.
Feeling“Unsafe”Vs.“Uncomfortable”
Residents expressing fear for safety, or a self-described “unsafe” environment are deemed to be in a life-or-death situation. Residents feeling “unsafe” are treated with high priority and given access to resources, within the community, or partner institutions, or via 9-1-1 emergency. Residents experiencing roommate conflicts, personal struggles, or strife, or otherwise existing in an environment that does not pose an immediate and measurable risk to their life and/or livelihood are not considered to be “unsafe,” but rather “uncomfortable.” Discomfort can be and is a natural part of cohabitation in an environment where residents must interact with othersof different backgrounds, experiences, personalities, preferences, and/or lifestyles. It is normal to have differences in opinion and/or belief, residents are recommended to participate in conflict resolution, roommate agreements, and mediation as appropriate.
Roommate Conflict
Youaresuretoexperienceconflictswithinyoursuiteatsomepointduringyourstay.Whereasthe ResidenceLifeDepartmentisheretosupportyounavigatethesechallenges;itisourexpectation thatwhenyouexperienceaconflict:
1. UponyourarrivalyouwillcompleteaRoommateAgreementthatwillhelpyouestablish thebasiccohabitationalnorms.Whiletheroommateagreementisnotanactualcontract,it hasbeenprovidedasunique,communicativetoolforresidentstoutilizetomitigatefuture feudsorconflictswiththeirroommates.
2. Whenexperiencingdiscomfortinyourunit,communicatetheissue/unmetneedswiththe roommate(s)involved.
3. Shouldtheconflictpersist,raiseyourconcerntoyourHouseResidentAssistant.
4. ParticipateinaconflictmediationmeetingfacilitatedbytheResidentAssistants. *PersistingroommateconflictswillbeaddressedbyManagement
Foraroommatemediationtobesuccessful,bothpartiesmustbeopentocomeupwithsolutions.
At no point will a room transfer be processed without completing all the steps in the conflict mediation process. Room transfers are subject to availability, and a $250.00 Transfer Fee to the resident seeking Transfer Out.
While Outside Your Unit
1. Lockyourdoorsandwindowseverytimeyouleaveyourapartmentregardlesshowlongyou willbeaway.
2. Tellyourroommatewhereyouaregoingandwhenyouwillbeback.
3. Whenwalkingatnight,pleasewalkwithanotherperson.
4. LetyourRAandyourroommateknowifyouaregoingtobegoneforanextendedperiodof time.
Around the Community
1. Roomandapartmentdoorsshouldbelockedatalltimes.Residentsshouldalwayskeeptheir keyswiththemevenwhenleavingforashortperiodoftimeand/orwhenyourroommateis intheapartmentandnotexpectedtoleave.
2. Valuablesshouldbekeptlockedandoutofsight.
3. Residents should practice being aware of their surroundings and being a good neighbour. This can be done by knowing the other Residents and reporting to management staff any suspiciousperson(s)seenaroundtheproperty.
4. Pleasecall911ifyourpersonalsafetyorthepersonalsafetyofanotherisatrisk.Ifitisnot anemergency,youcancalltheTorontoPoliceDepartment’snon-emergencynumberat416808-2222.
5. Centennial Place does not allow soliciting (with the exception of confirmed political candidates).Pleasereportthoseindividualstosecurity.
Pleaserememberthereisnosuchthingasacompletelysafesystem.Eventhemostelaborateofsafety precautionsarenotguaranteesagainstcrime.Youshouldalwaysproceedasifsuchsystemsdonot exist. All systems are subject to mechanical malfunctions, tampering, human error, and personnel absenteeism.CentennialPlacemakesnoexpressedorimpliedwarrantiesofsecurity.Thebestsafety measuresyoucantakearetheonesyoucanperformasamatterofcommon-senseandhabit.
*Centennial Place is not responsible for any personal damages or thefts. As per the lease agreement, all residents must obtain renter’s insurance.
Maintenance Q & A
Q: How do I put in a work order request for maintenance?
A: Work Orders can be filed through the Front Desk, or submitted online at our website, www.centennial-place.ca
Q:HowdoIusemythermostat?
A: As part of our Silver LEED certification, the majority of thermostats in the building are programmable. To program, select MORE and then SCHEDULE. From here, you can program your thermostatusingdaysandtimes.YoucanalwayscontactyourRAsforhelp.
Q:Howlongwillittakeformyworkordertoberesolved?
A:Westrivetocompletewithin48hours…yetattimeswemayrequireadditionalparts,supplies,or 3rd partyrepairpersonnel
Q:HowwillIknowifmyworkorderhasbeencompleted?
A:Asignedoffmaintenancereportwillbeleftinyourunit.
Q:IfIhaveamaintenanceemergencyafterhours,whodoIcall?
A:TheRAonDuty,theFrontDesk,orSecurity
Q:WheredoIputmytrash?Recycling?
A:TrashgoesinthebinintheGarbageRoomlocatedoneveryfloor.Recyclinggoesinthebinslocated inGarbageroomoneveryfloor.
Q:WhatdoIdoifIlosepowertomywholeapartment?
A:ContacttheManagementOfficeduringbusinesshoursandtheRAonDutyat(416)400-2962after hours.
Q:WhatdoIdoifIlosepowertojustpartoftheapartment?
A:ContacttheManagementOfficeduringbusinesshoursandtheRAonDutyat(416)400-2962after hours.
Q:CanIuseregulardishsoapinthedishwasher?
A:No.Pleaseusedishwasherspecificsoaptoavoiddamageandflooding.
Q:WhatdoIdoaboutinsectsintheapartment?
A:ContactCentennialPlacemanagementimmediatelyandplaceaworkorder.
Q:WhatdoIdoifmytoiletisclogged?
A:Westronglyrecommendowningyourownplunger,whichcanbepurchasedatmostlocalstores. Ifplungingthetoiletdoesn’twork,pleasesubmitaworkorder.
DISCIPLINARY & JUDICIAL
PROCESS
Below follows details on the judicial processes at Centennial Place, including your Rights & Responsibilities, the process for Staff documenting behavior and conduct in a formal Incident Report, examples of possible Educational sanctions for restorative practices in maintaining a supportive environment comprised of residents who can learn from past mistakes & reconcile with their community, and a workflow process in which conduct is escalated by necessity.
Your Rights
You have a right to sign a lease, or refrain from signing a lease.
You have a right to a clean-living environment.
You have a right to privacy in your leased bedroom.
You have a right to a quiet, academic learning environment.
You have a right to share opinions, ideas, and provide feedback to staff.
You have a right to feel safe and secure on-campus and in residence.
You have a right to live in a lawful environment, free from illegal activity.
You have a right to live in a smoke-free environment.
You have a right to respect and dignity, free from discrimination or ridicule.
You have a right to social activity and support in the residence.
You have a right to fair, unbiased, and objective mediation by staff.
You have a right to have fun!
Your Responsibilities
You have a responsibility to uphold the expectations and fulfill the obligations of your lease.
You have a responsibility to maintain a clean-living environment.
You have a responsibility to cooperate with Management seeking to enter your bedroom for purposes outlined in the lease or Residence Community Handbook.
You have a responsibility to respect others’ needs for a quiet, academic learning environment.
You have a responsibility to adhere to the rules and expectations set forth by Management.
You have a responsibility to adhere to all safety and security instructions and directions while living in Residence.
You have a responsibility to obey the law.
You have a responsibility to not smoke on-campus and abide by the Centennial College Smoke-Free Campus Policy.
You have a responsibility to treat others with respect, and refrain from engaging in language or behavior that discriminates, ridicules, or harms others.
You have a responsibility to communicate your wants and needs to Management so that your voice is heard.
You have a responsibility to acknowledge staff and their efforts to assist all parties in an unbiased and objective manner.
You have a responsibility to have fun!
Incident Reporting
• Incident Reports (IR) will be written and filed alongside student files when inappropriate behavior is found and documented in Centennial Place
• Residents and Guests are expected to uphold the policies and regulations of the Residence Community Handbook at all times and residents shall be held responsible judicially and financially for any action that directly or indirectly causes a breach of the Residence Agreement or Residence Community Handbook
• Any Centennial Place staff member may write Incident Reports at any time, as deemed necessary
Educational Sanctions*
• Educational sanctions or other learning opportunities may form part of a sanction.
• Conditions may include work assignments, service to the Residence, or other related assignments
• Examples include;
o Apology letter
o Educational seminars addressing drug and/or alcohol use/abuse
o Restriction of privileges
o Research and/or written assignments
o Behavioral Counselling
o Participation in awareness programs for harassment or equity-related issues
• A Behavioral Contract may be imposed by Residence or College staff to ensure the safety and well-being of yourself or that of other residents or the preservation of Residence & College property.
• A sanction or fine levied to a resident’s account or imposed by the Residence Life Coordinator may be appealed within three (3) business days in writing to the Director, Housing & Residence Life. This appeal shall result in the collaboration of the appealing resident’s Floor RA(s), Residence Council Representative and the Director, Housing & Residence Life to hear the appeal and determinate as to whether or not the sanction and/or fine will be adjusted. The decision made by the Appeal Hearing Committee shall be communicated to the appealing resident within three (3) business days of the Appeal Hearing Committee adjourning.
• It is within the rights of the Appeal Hearing Committee to increase the fine(s) and/or sanction(s) imposed by the Residence Life Coordinator, should it be decided that the original fine(s) and/or sanction(s) were insufficient for the infraction
Points-Based Conduct System
Actions taken by a Resident deemed appropriate for documentation or sanctions follow the Demerit Points Scale model below. Demerit Points are cumulative, and resulting actions are executed based on a Resident’s cumulative Demerit Points Total. These points will remain on the Resident’s profile for their Lease duration and may impact any additional Lease Agreement document between the resident and Centennial Place.
*Because of the potential severity of disciplinary and eviction decisions for Residents, processes exist on specific grounds only to have a disciplinary decision reconsidered, and an eviction decision appeal heard by a panel external to Residence.
This system has a three-level scale to assist the Management team with the conduct process for community standards. For each level, the following tables indicate the sanctions and measures that are likely to be applied.
Category 1 or Level 1
Actions by any Resident or Guest which interfere with the rights of other individual(s) to the enjoyment of his/her space or time in residence. Any and all items deemed inappropriate will be confiscated and/or disposed of and the appropriate authorities will be contacted.
Possible Sanctions:
• 1 Demerit Point
• Educational Sanctions
• Warning/Incident Decision Letter
• Applicable Sanction Fees (up to $250)
• Loss of non-essential services (e.g., guest privileges)
Offense Offense Definition
Bike Storage Residents must ensure that if they do have a bicycle, they are using the designated bike storage area on the first floor to appropriately store them.
Failure to comply may result in the removal of the bike plus applicable Fees.
Cleanliness Standard
Failure to Complete Sanction/ Missed Meeting
Guests and/ or Guest Behavior
Improper Posting of Material
Failure to keep one’s room/suite reasonably clean (compromising health and safety). Students may be given the opportunity to address cleanliness issues. Failure to make marked improvement may result in follow-up through a Level 2 violation.
Failure to complete sanctions assigned by Centennial Place Management, including but not limited to educational sanctions, meetings with Management Staff, and/or community service.
Failure to sign in guests or abide by the Guest Policy. GuestconductthatviolatesanyLevel1offence(thehostresidentwillbeheldaccountable).
All postings in and around Residence space (excluding personal space) must be approved by Centennial Place Management prior to posting.
All materials must be posted in/on approved poster areas only, using only approved adhesive measures
Noise
Noxious Odors & Smells
Roommate Agreements & Conflict
Failure to comply with Quiet Hours Policy.
Failure to maintain a level of noise that is respectable for the residence community. Using sub-woofers or amplifiers (including computer speakers that have in built-in subwoofers)
*Some exceptions may apply for approved Resident Programming.
Failure to abide by the Noxious & Offensive Odor Policy.
Failure to establish and/or adhere to the Roommate Agreement formalized with a member of Centennial Place staff.
Non-compliance with “governing” rules for the residents’ respective Suite.
Category 2 or Level 2
Incidents at this level are actions by any Resident or Guest deemed to have significant negative impact on other individuals within the residence; actions that endanger the safety and security of oneself or others in the community; actions that result in damage to the Residence property. Any and all items deemed inappropriate will be confiscated and/or disposed of and the appropriate authorities will be contacted.
Possible Sanctions:
• 2 Demerit Points
• Educational Sanctions
• Warning/Incident Decision Letter
• Applicable Sanction Fees (up to $250)
• Loss of non-essential services (e.g., guest privileges)
Offense
Access Cards and
Bedroom Keys
Alcohol in Residence
Offense Definition
Residents are not permitted to loan their access cards or bedroom keys to other individuals including but limit but not limited to; housemates, roommates, partners & family members.
Failure to abide by the Alcohol Policy.
Possession of or consuming alcohol from containers that are 1.75 L (60oz (about 1.77 L).) or larger (including kegs).
Participating in games or activities that promotes mass consumption or overconsumption of alcohol, which may result in a risk to the individual or other community members or the property.
Cooperation with Staff
Residents and their Guests are expected to cooperate with all Centennial College & Centennial Place staff members. Misleading, not cooperating with, using abusive language towards, or providing improper identification to Centennial Place & Centennial College staff is strictly prohibited Interfering with an official investigation is also not permitted. Destructive or Dangerous Activity Residents should not participate in potentially destructive activities that may cause injuries and/or property damage.
These include, but are not limited to the use of roller blades, skateboards, scooters or ‘cycles’ of any kind, water fights (water guns/balloons), sports, etc.
Guests and/ or Guest Behavior
Inappropriate Behavior
Inappropriate Paraphernalia
Repeat offense and follow-up to a Level 1 Sanction. Failure to abide by the Fire Code limit as stipulated in the Guest Policy. Hosting a guest while guest privileges have been revoked.
Guest conduct that includes any Level 2 offence (the host will be held responsible).
Any behavior, which is deemed by Centennial Place Management to be inappropriate, detrimental, or harmful towards a person(s), property, or building community overall.
Possession of any smoking paraphernalia that is larger than a hand-held pipe, joint, etc. Bongs, water bongs and homemade bongs that contain a water source are not permitted. Fire Hazards
Open flames of any size or scope are not permitted in Centennial Place. This includes, but is not limited to incense, candles (including birthday cake candles), sparklers, lit matches, lit lighters, lanterns, etc.
*This list is not intended to be exhaustive
Use of excessive oil when cooking is also prohibited due to the fire hazard posed and risk of injury/damage to people or property.
Pets in Residence Pets are not permitted at Centennial Place and residents are not permitted to bring into or keep any non-human life forms not limited to plants and/or animals.
• Exceptions may be given to those who qualify for and have received approval for the Animal Accommodation Policy.
• Centennial Place reserves the right to remove the animal from the Residence should this procedure not be followed, nor qualifications be met for any exception to this policy.
Prohibited Appliances
Relocation of
Centennial Place
Furniture
Progression of and/or Repeat Offences
The use of electric, gas or oil heaters is not allowed.
Water-based appliances such as personal laundry machines or dishwashers are prohibited. Other laundry machines such as personal dryers are also prohibited.
For additional items prohibited in Residence, please refer to the Restricted & Prohibited Items section of the Residence Community Handbook.
Coffee makers and/or kettles with an automatic shutoff are permitted.
Removing or relocating furniture from lounges, Residence units, communal kitchens and all other areas of Centennial Place is prohibited.
Responsible for three or more Level 1 violations.
A single incident involving multiple Level 1 violations may also be treated as a Level 2 offence.
Repeat offences of Level 1 violations may result in a Level 2 offence.
Category 3 or Level 3
Incidents at this level are serious breaches of the community standards which are not expressly described under Level 1 or Level 2 are behaviors that constitute a cumulative series of breaches at any Level and/or actions that endanger the safety and security of oneself or others in the community; actions that result in damage to the Residence property. Any and all items deemed inappropriate will be confiscated and/or disposed of and the appropriate authorities will be contacted.
Possible Sanctions:
• 3 Demerit Points
• Educational Sanctions
• Warning/Incident Decision Letter
• Applicable Sanction Fees (up to $500)
• Local Authority Involvement
• Possible Deferred Eviction
• Possible Eviction Offense Offense Definition
Alcohol / Marijuana Use
Residents must abide by all Federal, Provincial and College laws and policies surrounding the use of alcohol. No Resident who is under the age of nineteen (19) shall consume, possess, or be
Supply or Provision of Alcohol or Drugs to a Minor
Use and/or Possession of Illegal Drugs
under the influence of alcohol or marijuana while on Residence premises. No Resident may purchase, supply, or provide alcohol or marijuana to any person under the age of nineteen (19).
Further to the Centennial College Smoke-Free Policy and the Use of Cannabis Policy as found in the College Policy.
No Resident may purchase, supply, or provide alcohol or drugs of any kind to any person living in the building especially to residents below the age of nineteen (19). Residents must otherwise follow Federal, Provincial, Municipal, and Centennial College and/or Centennial Place policies on alcohol on-campus and in Residence.
Residentsareprohibitedfrombeinginvolved withpossessing,usingand/orconsuminganyillegal drugs or narcotics anywhere in, or around Residence property. Any Resident found with possession of illegal drugs will face serious consequences.
Smoking Smoking inside Centennial Place is strictly prohibited as Centennial College maintains and enforces a Smoke-Free Campus Policy. This includes, but is not limited to cigarettes, e-cigarettes, vapes, marijuana/cannabis, and/or hookahs, among other forms of smoking.
Emergency Procedures Failure to leave any Residence facility during Emergency Evacuation (including, but not limited to Fire Alarms and/or Drills), or not following Lockdown directives.
Explosives
Fire Equipment
Fire and Emergency Exits / Doors
Explosives or flammable accelerants are not permitted in Centennial Place Residence. This may include, but is not limited to firecrackers, dynamite, propane or helium tanks, camp stove fuel, naphtha, gasoline, diesel, etc.
Any items of this nature found during Inspection or entry to a Unit will be removed immediately by the relevant authorities without further Notice.
Discharging, tampering with, or operating any fire prevention system (e.g., Sprinkler, Hose, AED, etc.) or detection equipment for any purpose other than in the case of a fire or emergency is strictly prohibited.
Residents are not to tamper with Fire Doors, nor use designated Emergency Exits at any time other than during an emergency. This includes the propping of Suite Doors, or Stairwell Emergency Exits.
Use of Emergency Exits is a serious offense and should be fined accordingly.
Guests and/ or Guest
Repeat offense and follow-up to a Level 2 Sanction.
Guest conduct that includes any Level 3 offence (the host will be held responsible).
Harassment Every Resident has the responsibility to treat all members of the Centennial Place community with respect and without harassment.
Harassment is defined as any attention or conduct oral, written, graphic or physical by an individual or group who knows, or ought reasonably to know that such attention or conduct is unwelcome, unwanted, offensive, or intimidating, and has been addressed by the complainant with the offending party and requested to stop or cease such activity.
Campus Security and our Local authorities will be involved in this process.
Theft (Including Grab N’ Go Market)
Residents are not permitted to remove items from the Grab N’ Go Market without first paying for the item at the Check-Out Station. These premises are monitored 24/7 by CCTV and violators of this policy may face legal consequences from local authorities, in addition to Residence Fines and Sanctions.
Trafficking and/or Cultivating Illegal Substances
Throwing Material
Unauthorized Room Access or Entry
Vandalism to Residence Property
Violence and/or Threats of Violence
Residents believing themselves to be victims of theft should contact Toronto Police to file a report. Residence does not handle personal theft, nor can it be held liable.
Residents are prohibited from any involvement with trafficking and/or cultivating any illegal substances anywhere in or around their residence
Any Resident found to be trafficking or cultivating illegal substances will be reported to the local authorities immediately and be found in Default of their Residence Agreement.
The throwing or expulsion of material from/at Residence room windows or property is strictly prohibited.
Entering another individual’s Suite or Bedroom or disturbing another Resident's space without express permission of the Resident is prohibited.
Residents must have written permission to enter another's room if the resident is not present. Unauthorized entry for any reason including pranks/raids is strictly prohibited.
Vandalism is defined as the intentional destruction of Centennial Place and/or Centennial College property. Tampering with CCTV Cameras is strictly prohibited.
Violence or aggression, or threats thereof will not be tolerated. Physical aggression is defined as violent or physically aggressive or intimidating behavior
Communicative violence is defined as any form of communication deemed to be harmful or violent in nature or intent, which includes, but is not limited to verbal, written, electronic (i.e., phone, text, e-mail, social media, videos, pictures, etc.).
Behaviors defined as “assault” include, but are not limited tohitting, punching, slapping,kicking, pushing, pulling, fighting, bullying, or sexual violence, etc.
Weapons
Progression of and/or Repeat
Offences
Firearms and any other weapon or item that is created/intended to cause harm, or could be seen asintimidating,arestrictlyprohibited.Examplesincludebutarenotlimited torestrictedweapons, knives with blades longer than six inches (kitchen knives excepted), paint ball guns, bb guns (including soft air), sling shots, bows/arrows, machetes, axes, hatchets, ceremonial or decorative swords, toy weapons (nerf guns, water guns, plastic bows/arrows) etc.
Responsible for three or more Level 2 violations.
A single incident involving multiple Level 2 violations may also be treated as a Level 3 offence.
Repeat offences of Level 2 violations may result in a Level 3 offence.
** Invoices billed to the property as a result of direct violation of any Policy outlined in this handbook will be charged to the resident.
Appeal of Residence Conduct Decisions
In the event a resident has received disciplinary sanctions as a result of a conduct meeting with the Residence Life Coordinator(s), students may choose to appeal a decision or outcome to the Director, Housing & Residence Life, and the Residence Council Executive, with the potential to have the ruling overturned or voided.
Students shall have three (3) business days after receipt of the written decision to submit a formal written appeal of a discipline meeting to the Director, Housing & Residence Life. Students may only appeal on the following grounds:
• Bias and/or unfair treatment, any procedural error, improper investigation, discrimination etc.;
• The sanction is not a logical consequence of the infraction;
• New information, a new witness, or something not known when the original decision was made has come to light.
The Director, Housing & Residence Life shall decide if the appeal procedure should be followed during a meetingwheretheresidentwillberepresentedbythePresident and/orVicePresident ofCouncil.Following a decision made bythe Directorto continue withthe appeal process,theresident willmeet with the Director in addition to the President and Vice President of the Residence Council.
The student shall be required to present this new information and plead their case for review, after which time a deliberation will occur between the Director and Council Executive on a final ruling.
Residents should note that final rulings from appealed sanctions have the potential to result in more severe disciplinary sanctions if the original sanction or ruling by the Residence Life Coordinator(s) is deemed to have been insufficient for the conduct or behavioral issue.
Residents are permittedto bringone(1) support person(parent, guarantor,friend, etc.) to an appeal hearing, and as required any Centennial College support resources (e.g., Counselling Services representative, Centre for Accessible Learning representative, international representative, or Translator, etc.).
All appeal hearing rulings communicated to the resident following deliberation shall be final.
Campus Resources
Resource
A-Z List of Student Resources
Academic Success Centre
Security
Counselling and Accessibility Services
Contact Information
https://www.centennialcollege.ca/admissions/student -resources
https://www.centennialcollege.ca/studentlife/student-success
If you require any more information, please call 416289-5300.
Life Safety & Security Administration
ProgressSecurityDesk:ext.5240
AshtonbeeSecurityDesk:ext.5040
MorningsideSecurityDesk:ext.5340
StoryArtsSecurityDesk:ext.5140
Emergency Security: ext. 2020 / Emergency Helpline: 416-439-4357
Centre for Accessible Learning and Counselling Services (CALCS)
ProgressCampus:ext.2627
MorningsideCampus:ext.8025
AshtonbeeCampus:ext.7252
StoryArtsCentreCampus:ext.8664/2627
Email:calcs@centennialcollege.ca
Phone:416-289-5000ext.53850
Student Experience Office
ProgressCampus:RoomC2-11
AshtonbeeCampus:RoomL-104P
Student Experience
Global Experience
Monday Friday,8:30am-4:30pm
Phone:416-289-5000ext.2499
Email:studentexperience@centennialcollege.ca
Services and Global Experience
ProgressCampus:C2-07
Email:sage@centennialcollege.ca
International Centre ProgressCampus:ext.3393(ProgressCampus)
Athletics
Local Cafe
Employment Services
Centennial College Athletics & Wellness Centre (AWC)
Monday–Friday:7:00am-7:30pm
Saturday&Sunday:Closed
Email:Info@ccsai.ca
Phone:416-289-5000x3511
Website:www.myawc.ca
The Local Café & Restaurant - Progress Campus
Monday-Friday:8:00AMto8:00PM
Saturday & Sunday: Openfor Brunch, 9:00 AM to 3:00 PM
Phone:416-289-5000ext.6897
Website:www.thelocalrestaurant.ca
Centennial Student Employment Services assist students and alumni in finding employment related to their chosen field of study.Book an appointment by calling(416)289-5258.
Third Party Services
HOTLINES
Keep.meSAFE
Assaulted Women's Helpline
1-844-451-9700(Canada&USA)
1-866-863-0511or1-866-863-7868(TTY)
Support Services for Male Survivors of Sexual Abuse 1-866-887-0015
Scarborough Hospital Sexual Assault/Domestic Violence Care Centre
Drug And Alcohol Helpline
Good2Talk
Mental Health Helpline
416-495-2555
1-800-565-8603
1-866-925-5454
1-866-531-2600
Community Connection www.211toronto.ca
519 Church Street Community Centre (LGBTQ Support) 416-392-6874
Toronto Rape Crisis Center 416-597-8808or416-597-1214(TTY)
CLINICS
Scarborough Health NetworkCentenary hospital 2867EllesmereRd,Scarborough,ONM1E4B9
Centre for Addiction and Mental Health https://www.camh.ca/ 250CollegeStreet 416-979-6885
Planned Parenthood Toronto 36B Prince Arthur Avenue Toronto, ON M5R 1A9 Canada.(416)961-0113.