CampusOne Newsletter - April 2020

ISSUE 30

live-campusone.ca | @campusoneres |

APRIL Newsletter Where you want to Live

INDEX 03-04. Letter From Simon 05. Home School Tips.

06-11. Health & Welness

12. Making Rent Payments

Need Assistance?

For any questions and or concerns:

Please feel free to visit us at the first floor or second floor desk between 9:00 am to 9:00 pm or contact us via email campusone@studenthousing.com or via phone 647-288-0827

Simon Zarzour

General Manager szarzour@studenthousing.com

Courtney Desjardins

Assistant General Manager cdesjardins@americancampus.com

Laura Vitch

Leasing Manager lvitch@studenthousing.com

Nick Holmberg

Residence life Coordinator nholmberg@studenthousing.com

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Dear CampusOne Community Member, We know this has been a difficult time while everyone navigates the current pandemic and the emotional and financial toll that is taking place. It is our sincere hope that you and your family stay well and healthy. It is important to note that, at this time, we do not have a presumptive or confirmed case of COVID-19 at CampusOne. We attribute this to the aggressive measures we have taken with guidance from the Ontario Ministry of Health (OMH) and the World Health Organization (WHO); rest assured we are in full compliance with all government guidelines regarding mitigation of the spread of COVID-19 and appreciate your continued cooperation in practicing social distancing and good hand washing and cleaning hygiene.

In recognition of the financial impact the pandemic is having on our residents, CampusOne has three important announcements regarding your upcoming rent payment due on April 1: For the month of April, CampusOne will be reducing your rent payment by $150.00. If you have already made your April rent payment, a credit of $150 will be on your account for you May rent payment.

In conjunction with the University of Toronto, CampusOne will be providing residents who have a meal plan a $100 credit. A $100 credit will be added to your CampusOne account to reflect this. If you have paid your meal plan in full for the semester, we will refund the $100 when you move out in August or when you renew your lease it will be credited to your 20-21 account.

For the month of April and May 2020, CampusOne will be paying Rent Moola for the merchant processor credit card fees and bank transfer charges. For those of you who normally drop off a cheque or cash, you’ll now be able to make your rent payments without coming to the office and pay zero service charges. If you already have postdated cheques on file with us, these will be deposited as normal by our team. If you are set up on recurring payments on Rent Moola, the service charge will be waived.

Recognizing this is such a challenging time and anxiety can run high, if you are experiencing mental health issues and would like to talk to someone, we have our free Aspira tele-mental health program available to all residents. This service can be reach at 1-877-234-5327 and provides tele-counselling support 24/7.

While we realize the amenity spaces at CampusOne are part of your on-going lease agreement, we have taken the following pro-active measures to help mitigate the spread of COVID-19: We continue to have staff available 24 hours a day, 7 days a week to support you. While our in-office staff have been reduced to create social distancing, a staff member can be reached Monday – Friday from 10AM to 4PM at 647-288-0827 or via email at campusone@studenthousing. com. For weekend and after-hours emergency maintenance, you can

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call 647-389-7068. We encourage you to call or email us rather than visiting the office in a further effort to create social distancing.

To encourage social distancing and mitigate the introduction of COVID-19 to CampusOne, our food service has moved to students not congregating in the cafeteria to eat and are providing takeout meals.

These meals are nutritious and easily available. We are certainly open to feedback on how this process can work better.

We have suspended the use of our amenity spaces to encourage social distancing and give our housekeepers more time to focus on cleaning of high touch point areas on a continual basis. This includes elevators, elevator buttons, entrance and exit doors, the escalator, and the common spaces on the 2nd floor. This practice is in line with recommendations from OMH and WHO. Our resident DONS and Resident Director have been working hard to create virtual programming to enhance your stay at CampusOne during this time. To view a schedule of our planned programming, you can visit us at https://www.live-campusone.ca/residence-life.

If you have extenuating circumstances related to COVID-19 that impact your existing lease agreement, we are more than happy to work with you. Just send us an email to campusone@studenthousing.com or call us at 647-2880827. It is important to note that, while we realize this is a difficult and emotional time for everyone, we are fulfilling our obligations according to your lease with us and our expectation is you will fulfill your legal obligations as a member of our community. Housing is considered an essential service by the Ontario government and given we are meeting all the guidelines set forth by them, we feel confident we can provide a living experience during this crisis that will be beneficial to you.

As classes are still ongoing, we have made modifications to our daily operations to support our residents including increasing internet bandwidth and creating online programming events to maintain a sense of community while observing social distancing. We greatly value our community member’s feedback and welcome any constructive feedback that can better our community during these challenging times.

We truly appreciate your understanding and cooperation during this difficult time.

Stay well and healthy, Simon Zarzour General Manager

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TIPS

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Coping with stress during the 2019-nCoV outbreak It is normal to feel sad, stressed, confused, scared or angry during a crisis.

Talking to people you trust can help. Contact your friends and family.

If you must stay at home, maintain a healthy lifestyle including proper diet, sleep, exercise and social contacts with loved ones at home and by email and phone with other family and friends.

Don’t use smoking, alcohol or other drugs to deal with your emotions.

If you feel overwhelmed, talk to a health worker or counsellor. Have a plan, where to go to and how to seek help for physical and mental health needs if required.

Get the facts. Gather information that will help you accurately determine your risk so that you can take reasonable precautions. Find a credible source you can trust such as WHO website or, a local or state public health agency.

Limit worry and agitation by lessening the time you and your family spend watching or listening to media coverage that you perceive as upsetting.

Draw on skills you have used in the past that have helped you to manage previous life’s adversities and use those skills to help you manage your emotions during the challenging time of this outbreak.

DISCOVER CAMPUSONE’S RESIDENCE LIFE

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How to Handwash?

WASH HANDS WHEN VISIBLY SOILED! OTHERWISE, USE HANDRUB Duration of the entire procedure: 40-60 seconds

0

1

Wet hands with water;

3

Apply enough soap to cover all hand surfaces;

4

Right palm over left dorsum with interlaced fingers and vice versa;

6

Palm to palm with fingers interlaced;

7

Rotational rubbing of left thumb clasped in right palm and vice versa;

9

Dry hands thoroughly with a single use towel;

2

Rub hands palm to palm;

5

Backs of fingers to opposing palms with fingers interlocked;

8

Rotational rubbing, backwards and forwards with clasped fingers of right hand in left palm and vice versa;

Rinse hands with water;

10

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Use towel to turn off faucet;

Your hands are now safe.

All reasonable precautions have been taken by the World Health Organization to verify the information contained in this document. However, the published material is being distributed without warranty of any kind, either expressed or implied. The responsibility for the interpretation and use of the material lies with the reader. In no event shall the World Health Organization be liable for damages arising from its use.

WHO acknowledges the Hôpitaux Universitaires de Genève (HUG), in particular the members of the Infection Control Programme, for their active participation in developing this material.

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How to Handrub?

RUB HANDS FOR HAND HYGIENE! WASH HANDS WHEN VISIBLY SOILED Duration of the entire procedure: 20-30 seconds

1a

1b

2

Apply a palmful of the product in a cupped hand, covering all surfaces;

3

Rub hands palm to palm;

4

Right palm over left dorsum with interlaced fingers and vice versa;

6

5

Palm to palm with fingers interlaced;

7

Rotational rubbing of left thumb clasped in right palm and vice versa;

Backs of fingers to opposing palms with fingers interlocked;

8

Rotational rubbing, backwards and forwards with clasped fingers of right hand in left palm and vice versa;

Once dry, your hands are safe.

All reasonable precautions have been taken by the World Health Organization to verify the information contained in this document. However, the published material is being distributed without warranty of any kind, either expressed or implied. The responsibility for the interpretation and use of the material lies with the reader. In no event shall the World Health Organization be liable for damages arising from its use.

WHO acknowledges the Hôpitaux Universitaires de Genève (HUG), in particular the members of the Infection Control Programme, for their active participation in developing this material.

May 2009 DISCOVER CAMPUSONE’S RESIDENCE LIFE

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Wellness Tips MINDFULNESS WHAT IS MINDFULNESS? Mindfulness is the basic human ability to be fully present, aware of where we are and what we’re doing, and not overly reactive or overwhelmed by what’s going on around us.

While mindfulness is something we all naturally possess, it’s more readily available to us when we practice on a daily basis.

Whenever you bring awareness to what you’re directly experiencing via your senses, or to your state of mind via your thoughts and emotions, you’re being mindful. And there’s growing research showing that when you train your brain to be mindful, you’re actually remodeling the physical structure of your brain.

THE BASICS OF MINDFULNESS PRACTICE Mindfulness helps us put some space between ourselves and our reactions, breaking down our conditioned responses. Here’s how to tune into mindfulness throughout the day: 1. Set aside some time. You don’t need a meditation cushion or bench, or any sort of special equipment to access your mindfulness skills—but you do need to set aside some time and space.

2. Observe the present moment as it is. The aim of mindfulness is not quieting the mind, or attempting to achieve a state of eternal calm. The goal is simple: we’re aiming to pay attention to the present moment, without judgment. Easier said than done, we know.

3. Let your judgments roll by. When we notice judgments arise during our practice, we can make a mental note of them, and let them pass.

4. Return to observing the present moment as it is. Our minds often get carried away in thought. That’s why mindfulness is the practice of returning, again and again, to the present moment.

5. Be kind to your wandering mind. Don’t judge yourself for whatever thoughts crop up, just practice recognizing when your mind has wandered off, and gently bring it back.

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REDUCE YOUR RISK OF COVID-19 WITH

ONLINE PAYMENTS Set up online payments today at: rentmoola.com/pay/campusone

The health and well-being of our tenants and staff are our top priority. As COVID-19 continues to impact the world, we recommend all tenants to adhere to the health practice of social distancing and pay rent online without putting yourselves at risk.

During this time, we have partnered with RentMoola to waive all fees*.

Online payments will help reduce exposure to cash, surfaces, and contact with others. We understand the importance of being flexible in these difficult times and will do our best to help everyone impacted.

Questions? Call 1-888-665-8870 or the administration office.

Set up online payments today at: rentmoola.com/pay/campusone *No fees for all online payments. Tenants will be notified when fees are back in place.

rentmoola.com

1-888-665-8870

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