Focus Magazine - November/December 2019

November/December 2019

L.A.’s Premier Source of Information for Community Associations

In A World Where You Can Be Anything, Be Kind.

SAVE THE DATE:

Industry Excellence Awards Luncheon January 29, 2020

Join Us For A

Toy Sto ry

Holiday Happy Hour Friday, December 13, 2019

4:00–9:00 pm At Kyoto Gardens (Rooftop) DoubleTree by Hilton Downtown 120 S. Los Angeles Street, Los Angeles, CA 90012

Member $60 l Nonmember $80 Register Today Online at www.cai-glac.org (Hosted Parking)

Current Sponsors VALET

The Centurion Group ANDY'S APPETIZERS

Kings III Emergency Communications The Naumann Law Firm, PC ProTec Building Services

Bring Unwrapped Toys for our Toy Drive!

YOU'VE GOT A FRIEND CENTERPIECES

Vista Paint Corporation

TO INFINITY & BEYOND SPECIAL GIFT

Nu Air Services, Inc.

2019 BOARD OF DIRECTORS OFFICERS Neda Nehouray, CMCA®, AMS®, President HOA Organizers, Inc., 818-778-3331 Sascha Macias, CMCA®, AMS®, PCAM®, President Elect FirstService Residential, 310-574-7426 Teresa Agnew, Vice President Roseman Law, APC, 818-380-6700 Isaac Camacho, Secretary Accurate Termite & Pest Control, 310-837-6483 Meigan Everett, PCAM®, Treasurer SwedelsonGottlieb, 310-207-2207 DIRECTORS Adrian Adams, Esq., ADAMS|STIRLING PLC, 310-945-0280 Gary Burns, Mulholland Heights HOA, 818-326-2000 Matt Davidson, CCAM-HR®, Action Property Management, 800-400-2284 Brian Fleming, CMCA®, AMS®, Wilshire Regent HOA 310-474-5563 Lisa Tashjian, Esq., CCAL, Beaumont Tashjian, 866-788-9998

CHAPTER EXECUTIVE DIRECTOR Joan Urbaniak, MBA, CMCA®

2019 COMMITTEE CHAIRS BUSINESS PARTNER Gina Roldan, ProTec Building Services Ray Moody, City National Bank CEO SUMMIT Shanne Ho, CCAM®, CMCA®, AMS®, PCAM®, ProActive Professional Management Alexandria Pollock, CMCA®, AMS®, PCAM®, BuildingLink.com, LLC COMMUNITY OUTREACH Miranda Legaspi, MBA, Platinum Security, Inc. Angelique Madrigal, Ross Morgan & Company, Inc. AAMC EDUCATION Martha Perkins, CMCA®, Action Property Management Teressa Whitsitt, CMCA®, AMS®, Ross Morgan & Company AAMC FINANCE Michael Lewis, CMCA®, AMS®, PCAM®, Concept Seven, LLC AAMC GOLF TOURNAMENT Ryan Dudasik, Whitestone Painters Julia Gomes, Accurate Termite & Pest Control

NEWSWORTHY 6 Giving Back to Our Planet 8 Giving Back — Volunteer Opportunities 10 Is Having Volunteers Do Work Around the Association in the Best Interest of the Association? Maybe/Maybe Not 12 365 Community Connections 14 Practice Gratitude 18 Community & Ways To Be Together 20 Rising Above 26 News From Sacramento 28 Rewards of Good Service

CHAPTER UPDATE 2 Note from the Editor’s Desk 3 Message from the President

NOTEWORTHY 16 The Town Grub Down Highlights 25 Project Angel Food Recap

FYI

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2019/2020 Upcoming Events Membership News Advertisers Index Advertising Information

HOA MARKETPLACE David San Filippo, Critter Busters, Inc. Michael Valenzuela, Vista Paint Corporation LEGISLATIVE SUPPORT Matthew Plaxton, Esq., Tinnelly Law Group

Our thanks to the Focus Magazine Committee:

MARKETING & DESIGN Isaac Camacho, Accurate Termite & Pest Control Angel Fuerte, FRESHCO Painters, Inc.

Co-chairs: S ascha Macias, CMCA®, AMS®, PCAM®, FirstService Residential, AAMC Joanne Peña, CMCA®, AMS®, PCAM®, Horizon Management Company AAMC

MEDIATION SERVICES Steven A. Roseman, Esq., Roseman Law, APC MEMBERSHIP Les Weinberg, MBA, RS, Reserve Studies Inc. PROGRAMS/LUNCHEONS Mike Perlof, Fenton Grant Mayfield Kaneda & Litt, LLP Erik Rivera, CMCA®, AMS®, PCAM®, Trilliant Property Management PUBLICATIONS Focus Magazine Sascha Macias, CMCA®, AMS®, PCAM®, FirstService Residential AAMC Joanne Peña, CMCA®, AMS®, PCAM®, Horizon Management Company AAMC Membership Directory Stephen S. Grane, Alante Insurance Programs SATELLITE PROGRAMS Craig Phillips, CCAM®, CMCA®, AMS®, PCAM®, International Tower Owners Assocciation James Beard, CMCA®, AMS®, PCAM®, Valencia Management Group AAMC® SOCIAL Donald Campbell, CMCA®, AMS®, PCAM®, Briarcliffe Towne Homes Assn., Inc. Michael Valenzuela, Vista Paint Corporation SOCIAL MEDIA Teresa Agnew, Roseman Law, APC Mike Perlof, Fenton Grant Mayfield Kaneda & Litt, LLP WINE NIGHT Elaine Gower, The Naumann Law Firm, PC Jolen Zeroski, CMCA®, Union Bank HOA Services

CAI-Greater Los Angeles Chapter

Patricia Brum, Esq., Snell & Wilmer LLP Jamilla Davis, Dunn-Edwards Paints Elaine Gower, The Naumann Law Firm, PC Karen Kokowicz, CCAM®, CMCA®, PCAM®, Coro Community Management & Consulting Lesley Millender-Irwin, CCAM®, CMCA®, AMS®, PCAM®, Excelsior at the Americana at Brand HOA Gina Roldan, ProTec Building Services Jennifer Schuster, Servpro of Burbank, Chatsworth/Stevenson Ranch, Crescenta Valley/East Glendale

This publication seeks to provide CAI-GLAC’s membership with information on community association issues. Authors are responsible for developing the logic of their expressed opinions STAY CONNECTED: and for the authenticity of all facts presented in articles. CAI-GLAC does not necessarily endorse or approve statements of fact or opinion made in these pages and assumes no responsibility for those statements. By submission of editorial content to CAI-GLAC, the author acknowledges and agrees to abide by the editorial and policy guidelines. Copyright © 2019.

All rights reserved. Reproduction in whole or in part without written permission is prohibited. CAI is a national, not-for-profit association created in 1973 to educate and represent America’s residential community association industry.

National Office Address: 6402 Arlington Blvd. #500, Falls Church, VA 22042 Tel: 888/224-4321 • Web Site: http://www.caionline.org

130 N. Brand Blvd., Ste. 305 Glendale, CA 91203 Office: 818-500-8636

November/December 2019 | www.cai-glac.org 1

NOTE FROM THE EDITOR’S DESK

GIVING BACK IT IS HARD TO IMAGINE THAT IT IS THE END OF 2019! IT FEELS LIKE JUST A FEW WEEKS AGO I WAS WRITING THIS EDITOR’S MESSAGE KICKING OFF THE YEAR. LOOKING BACK THROUGHOUT THE YEAR, WE HAVE COVERED TOPICS INCLUDING AESTHETIC IMPROVEMENTS, FUTURE FINANCING, WORK/LIFE BALANCE AND STRESS RELIEF. IN OUR NOVEMBER/DECEMBER ISSUE, AS WE OFTEN DO AT THIS TIME OF YEAR, WE ARE FOCUSING ON GIVING BACK. In our industry (and in the world) it often feels like everywhere we turn there is negativity. The country feels divided, the news highlights trauma and crime, and overall it feels as though people are losing a little of what makes us human – empathy, caring, understanding. As we prepared our topics for 2019, the Publications Committee often discussed how pervasive being mean, demanding, unreasonable or even worse—harassing, have become in our industry in particular. We tried to give you tools and suggestions throughout the year to empower your members, protect yourself and your community, and focus on self-care and stress relief. I recently read a quote that struck a cord with me: “Whoever fights monsters should see to it that in the process he does not become a monster,” Friedrich Nietzsche.

In spite of all we see and are exposed to, it is important to be kind and remember that everyone is fighting their own battle—that owner who insists upon focusing on small flaws and attacking you—may have just lost their wife and are lonely. That retiree who seems to have nothing better to do probably doesn’t know what to with themselves after giving up a lengthy career. That mom who is unreasonably upset about pool rules maybe hasn’t slept. The professional board member who is tearing down everything you do may have just received bad news at work. I encourage you, before feeling discouraged by these types of people, to think to yourself, “I wonder what they must be going through to be so negative?”

In this issue titled “In a World Where You Can Be Anything, Be Kind,” our articles highlight giving back to the planet, CAI-GLAC does not necessarily endorse or approve statements of fact or opinion made in these pages and assumes no responsibility for those statements.

Authors are responsible for developing the logic of their expressed opinions and for the authenticity of all facts presented in articles.

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volunteerism, community-building activities and of course, a highlight section on what our members are thankful for.

In this final issue of 2019, I would also like to thank Neda Nehouray for her tremendous contribution to CAI-GLAC and our industry and communities with her presidency. Neda’s focus throughout the year has been improving the narrative of the HOA industry and increasing awareness surrounding homeowners associations. Her 365 Community Connections initiative that launched on social media in 2019, fueled by stories of our chapter members and their communities, is also featured in this issue. Should you see Neda at one of our many events as we round off the year, please give her a big thank you from all of us.

As we step into 2020, I look forward to the tremendous issues that our new Publications Committee co-chairs Jamilla Davis and Jennifer Schuster will produce for us, and I hope you do too.

Best, Sascha Macias, CMCA®, AMS®, PCAM® FirstService Residential AAMC

Coaching to Credentials

Manager Mentor Program Would you like to be able to talk to another manager about their educational path and experience—get their advice about next steps?

CAI-GLAC is proud to offer the Coaching to Credentials Manager Mentor Program as a resource to our community manager members.

Our goal is to encourage you to achieve CAI designations—ultimately the PCAM® designation.

Through the program, an experienced professional manager is paired with a manager newer to the industry or one looking simply for guidance. The scope and duration of the mentoring relationship is determined between the mentor and the protégé.

A Mentor can: l Help to identify your specific goals. l Provide career guidance. l Provide vision and insight. l Offer support and advice about CAI courses. l Explain the value of credentials. l Motivate you to progress to the next level of professionalism.

For additional information about the CAI-GLAC Manager Mentor Program, please contact the Chapter Office at 818-500-8636.

CAI-Greater Los Angeles Chapter

MESSAGE FROM THE PRESIDENT

WITH THE BLINK OF AN EYE THEY SAY , TIME FLIES WHEN YOU’RE HAVING FUN, AND THAT CERTAINLY RINGS TRUE FOR ME FOR 2019. IT SEEMED LIKE IT WAS JUST A FEW SHORT MONTHS AGO WHEN I OUTLINED 2019 GOALS FOR OUR CHAPTER AT THE END OF 2018. IT SEEMED LIKE A FEW SHORT WEEKS AGO WHEN I GOT UP IN FRONT OF OUR MEMBERS AT OUR JANUARY 2019 LUNCHEON TO SHARE OUR CHAPTER GOALS AND DIRECTION. IT DEFINITELY FEELS LIKE THIS YEAR PASSED WITH THE BLINK OF AN EYE, AND I ATTRIBUTE IT TO THE WONDERFUL YEAR THAT WE EXPERIENCED TOGETHER. When I decided to run for a seat for the CAI-GLAC Board three years ago, I did so with the intent of getting to know our organization better and volunteering to enhance our industry and organization in any way I possibly could. I was honored that my Board peers thought highly enough of me to nominate me to serve as President Elect last year and to step in the ultimate leadership role this year as President. I took this responsibility on with the utmost appreciation and full dedication to offer innovative ideas to not only make our chapter the best, but to set standards for other chapters and our industry. The goal was to elevate our events, engage our members, create an inclusive and welcoming environment for all of our members, have our industry become a household and recognizable industry, and help improve our industry narrative to a positive one.

In many ways, I’ve learned incredible leadership and dedication skills by watching you all in action. I’ve shared laughs at our luncheons, and I’ve also been moved to tears by our incredible speakers.

CAI also requires each President Elect to complete a training a day prior to the National Conference, and I attended my first national conference last year because of that required training. I left the conference feeling empowered, rejuvenated, and equipped with tons of great ideas to bring back to my business and daily routines. Although attending training was not a requirement this year, I willingly attended the National Conference again, now knowing how much knowledge and wonderful connections I would gain from this experience.

Finally, I’ve made some incredible friendships with people I would have otherwise never encountered or gotten to know better. I am forever grateful for the opportunity and experience of serving as your 2019 Chapter President. I hope that I’ve been able to make an impact and a difference for all of you, just as all of you have made an impact and a positive difference in my life. I want to wish you all a happy and healthy New Year, and I look forward to achieving our next year’s goals. I am looking forward to the direction of our incoming President, Sascha Macias. I know, she too, has so much to give to all of you, but I’m joyful in knowing just how much she will also learn and receive.

Sincerely, Neda Nehouray, CMCA®, AMS® 2019 Chapter President

What I did not expect through it all, was to have received so much more than I intended on giving. While serving as your President, I’ve been blessed with networking with our incredible members. I’ve developed strong business relationships and expanded my business partner relationships.

Additionally, I’ve had the pleasure of networking with other management company CEOs and executives. Each of these people has been open, willing to share ideas for the betterment of our industry, and we have truly worked in a collaborative spirit instead of competitive. I have watched the incredible leaders within our organization, working tirelessly and with strong goals to accomplish what they’ve set out to do.

CAI-Greater Los Angeles Chapter

November/December 2019 | www.cai-glac.org 3

2019 CAI-GLAC Super Sponsors

UPCOMING CHAPTER EVENTS Events subject to change, see website for possible updates.

JANUARY 2020

FEBRUARY 2020

MARCH 2020

San Gabriel Valley Homeowners Association Marketplace – 6:00 p.m.

Pasadena Hilton, 168 S. Los Robles Ave., Pasadena, CA 91101

05

Award Nominee Luncheon – 11:30 a.m.

Location TBD

13

Holiday Happy Hour – 4:00 p.m.

DoubleTree by Hilton Los Angeles Downtown, 120 S. Los Angeles St., Los Angeles, CA 90012

20

Chapter Board of Directors Meeting Chapter Office, Glendale – 8:30 a.m.

07

South Bay Evening Program – 6:30 p.m.

DoubleTree by Hilton Torrance-South Bay, 21333 Hawthorne Blvd., Torrance, CA 90503

14

Managers Only Breakfast Workshop – 8:00 a.m.

Location TBD

15-18 CAI National Law Seminar

Las Vegas, NV

23

M-100 PMDP Course – Essentials of Sheraton Gateway, COA Management Los Angeles

24

Chapter Board of Directors Meeting Chapter Office, Glendale – 8:30 a.m.

25

Essentials of Community Leadership Workshop – 8:15 a.m.

SummerWind HOA, 2800 Plaza Del Amo, Torrance, CA 90503

29

Awards Luncheon Celebration– 11:30 a.m.

Skirball Cultural Center, 2701 N. Sepulveda Blvd., Los Angeles 90049

07

PCAM Luncheon – 11:30 a.m.

City Club LA, 555 S. Flower St., 51st Floor, Los Angeles 90071

07

M-201 PMDP Course – Facilities Management

Sheraton Gateway, Los Angeles

11

Long Beach Educational Program for HOA Boards – 5:30 p.m.

Location TBD

19

Tricks of the Trade for Business Partners – 9:30 a.m.

Blair House, 10490 Wilshire Blvd., Los Angeles, CA 90024

21

Chapter Board of Directors Meeting Chapter Office, Glendale – 8:30 a.m

26

SF Valley Luncheon Program for HOA Boards and Managers – 11:30 a.m.

Woodland Hills Hilton, 6360 Canoga Ave., Woodland Hills, CA 91367

18

South Bay Luncheon Program for HOA Boards and Managers – 11:30 a.m.

DoubleTree by Hilton Torrance-South Bay, 21333 Hawthorne Blvd., Torrance, CA 90503

20

Chapter Board of Directors Meeting Chapter Office, Glendale – 8:30 a.m.

25

Valencia Educational Breakfast for HOA Boards and Managers – 8:30 a.m.

Location TBD

27

California Common Interest Development 8-Hour Law Course – 8:00 a.m.

Location TBD

30-31 CA Day at the Capitol – 8:30 a.m.

4

■ PLATINUM

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Hyatt Regency, Sacramento

Accurate Termite & Pest Control ALLBRIGHT 1-800-PAINTING American Heritage Landscape Berding & Weil, LLP CertaPro Painters of Pasadena Critter Busters, Inc. Fenton, Grant, Mayfield, Kaneda & Litt, LLP Ferris Painting, Inc. GNG Vinyl Fencing, Inc. Guard-Systems, Inc. Hi Tech Painting & Decorating, Inc. Pacific Western Bank Payne Pest Management PRECISION PAINTING ProTec Building Services Segal Insurance Agency, Inc. Select Painting & Construction, Inc. SKY Painting Whitestone Painters ■ GOLD Animal & Insect Pest Management, Inc. Association Reserves Beaumont Tashjian BEHR PAINT COMPANY Diversified Asphalt Products Dunn-Edwards Paints Kasdan LippSmith Weber Turner LLP McKenzie Rhody, LLP Mutual of Omaha Bank/CondoCerts The Naumann Law Firm, PC The Sherwin-Williams Paint Company Tinnelly Law Group Vista Paint Corporation ■ SILVER

ADAMS|STIRLING PLC ADCO Roofing & Waterproofing Alliance Association Bank Allstate Landscape Services, Inc. DBA Southwest Greens EmpireWorks Reconstruction & Painting Enhanced Landscape Management Fenceworks, Inc. Flock Safety General Pavement Management Kings III Emergency Communications LandCare Miller Law Firm, The Nu Air Services, Inc. Oakridge Landscape Professional Services Construction, Inc. Riley Pasek Canty, LLC S.B.S. Lien Services SAX Insurance Agency Securitas Security Services USA, Inc. Silicon Beach Insurance Services Steve Little Insurance Agency, Inc. Union Bank HOA Services

■ BRONZE

PHOTO BY JOSH MILLER ON UNSPLASH

DECEMBER 2019

Archon Protection, Inc. ASR Property Restoration Fiore, Racobs & Powers APLC Fireplace Solutions The Chimney Sweeper FRESHCO Painters, Inc. iMail Tracking, LLC Macdonald Insurance Agency Mariposa Landscapes Inc. Poindexter and Company, CPAs Reserve Studies Incorporated Three Phase Electric Valley Alarm W.C. Service Company, Inc. WICR, Inc. Waterproofing & Decking Wolf, Rifkin, Shapiro, Schulman & Rabkin, LLP We thank our 2019 sponsors who have made a substantial contribution to ensure our continued success this year.

CAI-Greater Los Angeles Chapter

REPRESENTING COMMUNITY ASSOCIATIONS IN

ALL AREAS OF REAL ESTATE LAW

• Drafting and enforcement of Bylaws and CC&Rs • General litigation, including mediation and arbitration of disputes with owners • Construction defect litigation • Insurance bad faith litigation • Collection of delinquent assessments • Providing general business advice to homeowners associations.

11400 West Olympic Boulevard Ninth Floor • Los Angeles, CA 90064 (PH.) 310.478.4100 • (FAX) 310.478.6363 www.wrslawyers.com CAI-Greater Los Angeles Chapter

November/December 2019 | www.cai-glac.org 5

AS THE WORLD THAT WE LIVE IN APPEARS TO BE FALLING INTO MORE AND MORE PERCEIVED CHAOS, IT IS ALMOST THERAPEUTIC TO REFLECT ON WHAT WE CAN DO AS A HUMAN RACE TO GIVE BACK, APPRECIATE WHAT WE HAVE AND HELP SUSTAIN THIS PLANET THAT WE INHABIT.

As the challenges of sustaining an ever-growing planet continue to increase, it is our responsibility as landscape professionals, horticulturalists and, well, tree-huggers to pursue methods of operation that will assist in facing those challenges. Is landscaping going to save the world? Not as a sole entity but it most assuredly can be a great part of the battle.

The days of installing any plant or tree that tickled our fancy in whatever environment was there and saturating it to our hearts content to keep it alive are long gone. We have been warned. Sustained periods of drought taking us to what seems like the brink have lasted long enough to hopefully wake us all up. It is time for us, as is so often stated in conflict resolution, to be part of the solution and not the problem.

GIVING BACK TO OUR

nnn By Jocelle Maliwanag The landscape profession lends itself naturally to this concept.

Nature. Plants. Green. Natural. It goes hand-in-hand with the concept of conservation, sustainability and appreciation. The mental struggle that coincides with this natural affiliation is the fact that we are professionals. We do this for profit. That can be viewed by some as hypocritical and to some degree, maybe it is. But it is a fact that we work in an industry that lends itself to appreciation of nature and graces us with the ability to give back.

With every project, as well as with the day-to-day grind of landscape maintenance, comes the responsibility to operate with integrity. Integrity with the humans that cross our paths and with the tiny portion of the planet that we have been trusted to work with. How does one operate with integrity when it comes to nature? Just as the definition of integrity states: always doing what is right no matter the cost.

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PHOTO BY THE NEW YORK PUBLIC LIBRARY ON UNSPLASH

PLANET

As an industry, we have heeded that call and changed our course in how we operate. Several methods and practices have become standard operating procedure in our world that lend to the sustainability of this planet while creating new opportunities for profit:

1. Turf Conversion – Drought has brought awareness to the precious and limited resource of water. Without rain the wells will literally run dry. By far, the greatest use of water goes to the sustainability of turf.

Shallow root systems call for more frequent watering. The largest portion of square footage in the landscape was the turf areas. More room for the kids, the dogs, the picnics was always sought after. In addition, what looked better than a huge, lush turf area in front of your house? Drought changes this mindset. So does a rebate from the water providers! Eliminate turf areas and reduce water usage. A standard 40% reduction in water usage can be achieved just by performing this one simple task. If you want to contribute but just can’t give up that picnic area, artificial turf has become an increasinglypopular option. Many are still on the fence with this as the water savings is not debatable, but arguments can be made to the effect on ambient temperatures, toxicity of infill, as well as more production of plastic and the inevitable disposal

CAI-Greater Los Angeles Chapter

thereof. It should be our responsibility to provide all of the information to a potential customer about how their chosen course of action will affect not only their small portion of the world but the world itself. It sounds preachy, but there is no denying that every little bit counts towards a greater outcome.

2. Irrigation Systems – Installation of more efficient and water-conserving irrigation systems is essential to the sustainability of our environment. Converting overhead spray systems to drip or bubbler systems often reduces water consumption along the same lines as a turf conversion. Our industry is continually releasing innovative products that deliver water in more efficient ways. Drip lines, flow control bubblers, stream rotors and more that deliver water more directly, which results in conservation. Add to this components such as weather based SMART controllers, flow sensors, check valves and master valves that create efficiency and reduce loss and one is impressed with the amount of innovation and technology that comes from our simple little profession.

3. Native and Drought-resistant Plant Material – No longer are we desiring the tropical landscape in the desert.

As we have become increasingly aware, our needs and comforts are changing. The only way to sustain a plant in the wrong environment is usually by water…and more water…and even more water! We are beginning to admit that this is not an acceptable practice in a world where conservation is necessary. The beneficial result of this change in mindset is the discovery of the beauty that is present in drought-resistant and native plants. A wide variety of colors and textures is available and perhaps in excess of the traditional landscape palette. Creativity abounds as we discover how to incorporate this exciting new material into our daily world. Color is achieved through flowers as well as tissue and becomes a more permanent part of the equation instead of being something that needs to be manipulated by us.

4. Organic-based Products – In our fast-moving, commercial landscape world, chemical treatment has always been a necessary ”evil.” The struggle of efficiency and profit compared to operating in an environmentallyresponsible manner is a never-ending struggle. We are all aware of the recent Round Up chronicles that have been plastered all over the news outlets. Arguments have been heard on both sides of this issue, and we all have our opinions on the validity of the cases that have been made. What this has done, much like the droughts, is created increased awareness and inspired innovation.

Natural and organic-based products for weed control and fertilization are beginning to show up in the market more and more. What was once an impractical, expensive and unrealistic option is now beginning to find its’ way into the mainstream in a realistic way. As with so many of society’s

CAI-Greater Los Angeles Chapter

other inventions, while resisted initially, it will become commonplace over time.

5. Electric and Battery-powered Power Equipment – Just as the auto industry has begun to look for environmentallyfriendly ways of delivering a product, so has the landscape industry. Air and noise pollution becomes an increasing burden on a growing population. Research on how to reduce our carbon footprint has grown alongside it. More efficient and affordable alternatives have and are becoming available.

So that is just a small sampling of action that is being taken in our little gardening world. In a worldview conversation, landscape seems like an insignificant piece of society and social change. It is not. Nearly every property that makes up a society contains some form of a landscape. To maintain that landscape in a responsible, sustainable way provides perhaps immeasurable benefit towards the sustainability of this planet.

Perhaps we act small. We should think BIG! Jocelle Maliwanag is the marketing representative for American Heritage Landscape. She can be reached at jmaliwanag@americanheritagelandscape.com.

RELY ON THE EXPERTS TO BUDGET RESPONSIBLY WITH A RESERVE STUDY Avoid Surprise Expenses, Make Informed Decisions, Save Money, Protect Property Values

For more information, samples or a free bid contact us at: www.reservestudy.com cserrano@reservestudy.com (818) 222-0248

November/December 2019 | www.cai-glac.org 7

PHOTO BY CLARK TIBBS ON UNSPLASH

GIVING BACK — VOLUNTEER OPPORTUNITIES A few of our members and member companies have found meaningful ways to give back. Here are some examples.

ASSOCIA CARES

Associa Cares is a nonprofit charitable organization founded in 2007 that provides disaster relief support to more than 3,000 families. Funded solely by the donations of Associa employees and the generosity of concerned citizens, Associa Cares seeks to provide needed goods and services to families impacted by natural and man-made disasters. Just in the past two years, Associa Cares has distributed more than $2 million to affected individuals. If you are interested in learning more about this organization, please visit http://www.associacares.org.

Paulina Kawaguchi, CMCA Associa PCM - Signal Hill

SPRINGDALE GIRLS CLUB

One of my favorite groups to volunteer with is Springdale Girls Club of the West Long Beach Springdale housing complex. We meet weekly with a small group of girls to provide a space where they can talk about their lives, dance and sing, do some crafts, and go on field trips. Currently, there are six high school students that have been attending for five years! Anyone is welcome to participate at one of their onehour meetings. Or you can donate money to www.folcov.org.

Please add a note to give to Springdale Girls Club.

THE FIRSTSERVICE SOCIAL PURPOSE

FirstService Residential puts philanthropy at the top of its core service values. Among several efforts, we use “The FirstService Social Purpose” to recognize special efforts and to create awareness across the company to enhance local efforts while collectively inspiring and supporting more contributions for social goodness.

As part of the Social Purpose launch FirstService established the “FirstService Relief Fund” to assist people who work for FirstService or live in the communities we manage in times of crisis when they are faced with unavoidable economic hardship. Many of these funds have been used to support their affected employees from the recent wildfires. These funds are donated by FirstService Corporation by FirstService employees who give back through voluntary payroll deductions.

Annually, we participate in a United Way donation through the use of payroll deductions and state-wide activities. Finally, all employees are given 4 hours off with pay for volunteer week, in order to give back in a unique way that serves them.

For us in Los Angeles, we like to do a group activity.

Sascha Macias, CMCA®, AMS®, PCAM® FirstService Residential

Tamika Moore Dunn-Edwards Paint Corporation

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CAI-Greater Los Angeles Chapter

W E D N E S DAY

December 4 PASADENA HILTON 168 S. Los Robles Ave. Pasadena, CA 91101

Featuring • MEET & GREET HOA Service Providers dedicated to our industry • COMPLIMENTARY hors d’oeuvres • OPPORTUNITY TO WIN $100 CASH during Meet & Greet (must be present to win) • RAFFLE PRIZES

Admission & Self Parking • Complimentary for HOA Board Members & Managers • Spouses & Guests: $10 Per Person • Self parking behind hotel will be validated

COMMU NIT Y AS SOCIATIO GRE ATE NS INST R LOS A ITUTE NGELES CH A P TE INVITES R YOU TO

Reservations Required Please Register by November 27

Phone: 818-500-8636 OR Online: www.cai-glac.org

Schedule 6:00 p.m. • Meet & Greet Service Providers 7:30 - 9:00 p.m. • “This Year in Sacramento" Attorney Round Table Attorneys will brief you on SB323 and more…

So many issues, so little time.

Followed by general attorney Q & A as time permits.

Speakers: Matthew A. Gardner, Esq., Richardson|Ober|DeNichilo LLP Cyrus Koochek, Esq., SwedelsonGottlieb

Show Bag Sponsor

CAI-Greater Los Angeles Chapter

November/December 2019 | www.cai-glac.org 9

Is Having Volunteers Do Work Around the Association in the Best Interest of the Association?

Maybe/Maybe Not  By David Swedelson, Esq. and Meigan Everett PCAM®

M

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PHOTO BY ANNA EARL ON UNSPLASH

ost homeowners are pretty apathetic when it comes to their homeowners association. They expect others to be on the board of directors and take care of things. But when an association sees a little spark of interest in volunteerism within the community, it can be nurtured— with some preplanning. The spark may appear in an owner volunteering to plant annual color, do simple touchup painting or perform small handyman tasks. Or it may be from a contractor who lives in the community and wants to save the association money by repairing the roof or restoring the pool deck. Should the board allow these owners to volunteer and do this work? Maybe, maybe not!

CAI-Greater Los Angeles Chapter

Charged with the fiduciary duty to do what is in the best interests of and to protect the association, the board has to weigh the risks and the benefits of each of these wellintentioned offers to help out around the property. The board needs to recognize that allowing these owners to volunteer may subject the association to potential liability, especially for those tasks that are more dangerous, such as anything on a ladder or roof, one which involves electricity or water, heavy lifting or where larger damage could occur if the job is done wrong. The board needs to determine its threshold for these risks, its insurance coverage and limit what owners can volunteer to do. What happens if an owner/volunteer falls and is severely injured?

accident, or the liability if the work done causes some other damages. It is likely there could be coverage through a workers compensation policy or general liability policy.

The board must also consider the requirements of the CC&Rs, many of which have a clause which reads that the “association must maintain the property in first class condition.” It is possible that using owners to do work may not have the same quality result that the association could expect from its licensed contractor or experienced service provider. This evaluation may limit what volunteers can do based on their skill set. Associations with this provision in their documents (and even those that do not) must ensure that the volunteer is qualified to do the task.

Volunteering around the property can foster pride of ownership, a sense of community, improve curb appeal and offset association expenses. Associations can use the help to their advantage when they plan for it and take steps to offset or limit liability.

One way to offset the liability is through insurance.

Associations should consult with their insurance agent/broker to confirm if their policies cover these volunteers if there is an

eigan Everett is the marketing director M at SwedelsonGottlieb and a student at Loyola Law School.

Another way to protect the association is through volunteer waivers. If you have volunteered before, you have no doubt signed one. Most organizations that work with volunteers use them. The association’s corporate counsel can prepare a participation waiver to protect the association.

Alternatively, if the association wants to encourage volunteers, it could seek them out when jobs come up that they can handle. That way, the volunteers know when there will be opportunities.

David Swedelson is a founding partner with SwedelsonGottlieb, a law firm dedicated to serving California community associations.

#paintinghappiness

Lic.# 665826

CAI-Greater Los Angeles Chapter

November/December 2019 | www.cai-glac.org 11

365 COMMUNITY CONNECTIONS THE CHAPTER ADOPTED A GLOBAL INITIATIVE THIS YEAR TO HELP CHANGE THE CONVERSATION ABOUT COMMUNITY

with all community residents, focus on empathy for all sides, and work towards reaching common goals.

HOA EXPERIENCE LIVING IN OR WORKING FOR AN HOA. AS THE

In that spirit, you will notice that we have added a charity donation option for the organization, Stomp out Bullying. https://www.facebook.com/StompOutBullying/. This organization’s mission and purpose is truly aligned with ours, as we focus on harmony and togetherness, encouragement and support.

YEAR DRAWS TO A CLOSE, WE WANTED TO SHARE A SAMPLING OF

We wish you all a very Happy and Healthy New Year!”

THESE POSTS WITH YOU AND THANK NEDA FOR HER LEADERSHIP AND FOR HELPING US START THE PARADIGM SHIFT.

Neda Nehouray, CMCA, AMS CEO / President of HOA Organizers, Inc.

CHAPTER PRESIDENT NEDA NEHOURAY, CMCA, AMS, CEO OF HOA

January 2 – Community Connection

ORGANIZERS, INC, KICKS OFF OUR CAMPAIGN:

If you like problem-solving, doing something different every day, and helping people improve their communities, this might be the career for you. I happened upon the HOA management industry somewhat by accident through working with a friend managing investment properties for a company that also had an HOA management division. When a position opened up in the HOA management side, I was offered and accepted the position. That was 16 years ago! Having owned a condominium for several years and served on the board of directors for that community, I am familiar with what it’s like to be both a board member and a manager and, at the end of the day, in my experience, the majority of board members, owners, and managers want the same thing – to devote time and energy to making a community a good place to live. That requires making sound financial decisions, taking care of maintenance requirements, and being responsive to the changing needs of members. Communities change and evolve as people move in and out, age, have children, etc. and that brings new opportunities for problem-solving and meeting needs. Get to know your neighbors and get involved in making your community a great place, whether you live there, or work there!

ASSOCIATION LIVING FROM NEGATIVE TO POSITIVE. CHAPTER PRESIDENT NEDA NEHOURAY, CMCA®, AMS®, INTRODUCED “365 COMMUNITY CONNECTIONS” TO BE POSTED DAILY ON SOCIAL MEDIA. MEMBERS WROTE A FEW WORDS ABOUT THEIR POSITIVE

January 1 – Community Connection “Working in the community association industry has been such a blessing for me personally. This industry has been a positive impact in my life because it was the first glimmer of hope for me to recognize that I, as one person, can truly make a difference in the world around me.

We often think about how we can make a positive difference in our communities. Many people give up, thinking, or rather telling themselves, that they are ineffective and really cannot make a difference. They say, “what’s one person going to do?”

Through my work, I have touched many communities, and I have helped many individuals. I have been there for people when they have welcomed new additions to their families, as well as when they have gone through great losses. I have made a positive difference in the communities I manage by guiding them to do better for their homeowners and for their infrastructure. I have seen property values increase by the work the Board and I have done.

Through these small, but consistent acts of community improvements and enhancements in the lives of others, I have truly found myself. I have found that I really can make a difference. I have found my purpose.

As Mohandas Gandhi said, “Find yourself in the service of others.” This cannot be more true for me. I am so grateful to this industry because as I’ve made a positive difference in the lives and communities I’ve touched… yet they have also done the same for me.

As we embark in this New Year, the CAI-GLAC mission is stronger than ever. One of our top priorities this year is to strengthen our community ties, build stronger relationships

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Matt Davidson, CCAM-HR VP of High-Rise Operations Action Property Management Jan 8 – Community Connection Saving the day: It was a beautiful Friday afternoon and I was in my office getting ready for the weekend. Around 3 P.M. I received a concerning call from an upset homeowner saying that someone threw a shoe at them from a balcony deck.

Unsure how to act, my instincts told me to go out to the building to further inspect. Upon inspecting, I discovered a very elderly man, nearly unclothed, leaned against the parapet wall on top of the roof of the 5-story building. He had climbed CAI-Greater Los Angeles Chapter

up the association roof hatch to “inspect his air conditioning” THE DAY BEFORE! He did not have the strength to open the roof hatch back up to get down and was throwing his shoes and clothes to get someone’s attention since he lost his voice from dehydration and yelling. I quickly called 911 and fortunately they got him down and got him the medical attention he needed. Needless to say, the man and his family were VERY thankful I trusted my instincts and found him before too much time had passed.

Mike Perlof Director of Client Services Fenton Grant Mayfield Kaneda & Litt, LLP February 5 – Community Connection I think for many of us working in the CID Industry, we happened to “fall” into it, or were introduced by a colleague.

The same happened for me. When I started working for our firm, I realized I “fell” into a hidden gem. Working for a law firm provided me the opportunity to meet many boards of directors and work with our attorneys to provide education and guidance. So many work tirelessly for their association, and it is rewarding to see the positive outcome.

Teresa Agnew Roseman Law, APC

plan, and Valencia Management Group is already getting repaid on back fees owed.

Les Weinberg, MBA, RS Reserve Studies Inc. April 18 – Community Connection As a community manager, it is so important to understand the impact we can potentially have on a community. Being aware of this and making a conscious effort to create a positive perception with every interaction we have is key to establishing a positive image of our industry.

Alissa McMurrin, CMCA® HOA Organizers, Inc. Apr 21 – Community Connection One of my favorite moments during my HOA career was watching two units come together, each giving up one of their parking spaces to accommodate a disabled resident so that she could park her wheelchair ramp van. She was beyond grateful to the other two residents. This is truly the community spirit we speak of.

Breanne Ackerman, Community Manager FirstService Residential AAMC

February 11 – Community Connection I have always enjoyed learning something new. The homeowners association industry was the first long-term job that I had after college. I was eager to learn about the industry, participate in educational seminars, and was amazed with the vast variety of topics. Everyone in the industry has been so supportive of my continued growth. I am thankful for the opportunity to keep on learning.

Meigan Everett, PCAM® SwedelsonGottlieb March 6 – Community Connection We recently worked with Sylmar Habitat for Heroes, a 12-unit community in Sylmar comprised of 6 duplexes and created for retired US Military Veterans, to help them get back on their feet.

The community had been poorly managed by previous boards, with 2 of the 12 units having not paid assessments for some time, and there was virtually no money in the bank.

We performed the Reserve Study pro bono and worked with another Chapter member, Valencia Management Group, who had agreed to provide management at a discounted fee, including a temporary deferral of their fees to enable payment of necessary services.

The outcome has been very rewarding. Since then, 1 owner owing 3 years of assessments voluntarily entered a payment CAI-Greater Los Angeles Chapter

November/December 2019 | www.cai-glac.org 13

Practice Gratitude Tori Fowler with CertaPro Painters of Pasadena says: “I am grateful for a position that allows every day to be different, is always challenging in a variety of ways, and allows me to be a part of CAI, where I’ve met some amazing people! I’m also grateful for pumpkin spice anything!”

Dawn Suskin, CCAM®, PCAM®, with FirstService Residential says: “I love that we have the ability to make a positive impact on the day to day lives of our residents, through amenity upkeep, staying on top of landscape and other association vendors, and sometimes by simply greeting someone with a genuine smile and hello.”

Matt Meadors, CMCA®, with HOA Organizers says: “I am so grateful for the ability to affect change on such a grand scale.”

Jessica Oakes, CMCA®, with PMP Management says: “I am grateful for my supportive and awesome PMP work family!”

Lisa Tashjian, Esq. CCAL, of Beaumont Tashjian says: “I am grateful for the amazing sense of community in our industry which empowers us all to strive to better common interest developments Tamika Moore with Dunn-Edwards throughout Los Angeles.”

Paints says: “I am so grateful for the Outreach Committee. I love to volunteer with Business Partners on various volunteer opportunities, for something I really believe and have an interest in.

Jennifer Schuster with Servpro of Burbank says: “Water and fire damage to one’s home can be one of the most stressful experiences a homeowner can have. I am grateful that my team is able to walk community managers and homeowners through these disasters and assist in returning communities back to a place of rest and enjoyment.”

Karen Kokowicz, CCAM®, CMCA®, PCAM®, of Coro Community Management & Consulting says: “ I am grateful for the charter building and resilience tools my career as a community manager has taught me. This industry has made me stronger and how to be patient.”

Justin Ewart with Allied Roofing & Waterproofing says: ““As a specialty contractor, we are honored that our clients trust us with the intricate details of their homes and communities. With roofing and waterproofing, we have one chance to do our work right the first time!”

Miranda Legaspi with Platinum Security says: “I am grateful for the friendships that I’ve formed here at CAI-GLAC.”

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www.cai-glac.org | November/December 2019

CAI-Greater Los Angeles Chapter

OUR MEMBERS & SERVICE PROVIDERS SHARE THEIR GRATITUDE Neda Nehouray, CMCA®, AMS®, with HOA Organizers says: “Joining and becoming more active with Community Associations Institute’s Greater Los Angeles Chapter has opened doors to incredible friendships, knowledge, and personal / professional growth. It’s wonderful to be a part of such an inclusive organization that provides leadership opportunities to any member who is interested.”

Michelle Caldwell of Professional Services Construction says: “I am thankful for professional businesses partners networking and working together for the common goal to make living in our homes safe and happy.”

Roby Garcia of Servpro of Chatsworth/ Stevenson Ranch says: “I’m grateful for the great connections and friends who I would not have found if I did not work in this industry.”

Leslie Barton, CMCA®, of FirstService Residential says: “I am grateful that we have the ability to bring back a sense of community in a world overrun with the never end “to-do list” and deadlines.”

Jocelle Maliwanag with American Heritage Landscape says: “My industry is full of challenges, but I am grateful for a work environment that fosters individual growth and creativity!”

Elaine Gower of The Naumann Law Firm says: “I am proud to be a part of a company that lets me give back and support one of my favorite charities such as Challenged Athletes Foundation.”

Matthew Davidson, CCAMHR®, CMCA®, of Action Property Management says: “I am grateful for the friendships I have made over the years, many of which started out as introductions from a mutual colleague and member of CAI-GLAC, and for the fact that in this business, no two days are alike. There is a seemingly endless supply of problems to solve.”

Joanne Peña, CMCA®, AMS®, PCAM®, with Horizon Management Company says: “CAIGLAC has been a reliable source of education and motivation throughout my career in the common interest community, and I am grateful for that and for the business partnerships and friendships I have developed as a result of my involvement in this wonderful organization.”

Julia Gomes with Accurate Termite and Pest Control says: “Being in the HOA industry for nine years, I am most grateful for the education element within our industry.

I can always count on CAI to bring current issues, laws and topics to us each month.”

CAI-Greater Los Angeles Chapter

November/December 2019 | www.cai-glac.org 15

About 80 CAI members, friends and Playa Vista residents enjoyed a Saturday afternoon at our first-ever Town Grub Down, a community food festival at Concert Park in Playa Vista. The purpose of this event was to build community spirit, promote CAI to a wider audience and hold a family-friendly event for our members. There was something for everyone… food trucks, food booths, entertainment, beer and wine garden, kids activities, community services… and more.

Many thanks to our sponsors and to committee members Randy Bratton (John Forbes Farmers Agency), Isaac Camacho (Accurate Termite & Pest Control), Marcia Coppola (HOA Organizers, Inc.), Pamella De Armas (Silicon Beach Insurance Services), Angelique Madrigal (Ross Morgan & Company, Inc. AAMC), and Neda Nehouray (HOA Organizers, Inc.) who spent countless hours producing this festival. A special thanks also to Social Media Committee Co-chairs Teresa Agnew (Roseman Law APC) and Meigan Everett, PCAM® (SwedelsonGottlieb) for their social media blitz.

CORPORATE SPONSORS

CAM Services FirstService Residential Trilliant Property Management

Mini bites at the following booths:

Momma Fung Buns PHOTOGRAPHER

CHARITY

Silicon Beach Insurance Services

Antis Roofing and Water Proofing

ALLBRIGHT 1-800-PAINTING

Kings III Emergency Communications Nu-Air Services, Inc. SKY Painting SwedelsonGottlieb

MUSIC STAGE WATER

Guard-Systems, Inc.

TOTE BAG

Enjoyed creative flavors from these popular food trucks!

We Had Useful Information at: Kream Kong

Cravin’ Crab Cakes

SECURITY

ProTec Building Services ACTIVITY

Beaumont Tashjian Dunn-Edwards Paints

Beer/Wine Garden

Face Painting McGruff the Crime Dog Caricaturist Crafts • Food Tasting

T

he Merriam-Webster Dictionary defines community as a unified body of individuals, people with common interests living in a particular area and a group of people with a common characteristic living together within a larger society. Community is central to community associations— simply put, community is everything! In 2018, the CAI Research Foundation conducted its annual “Homeowner Satisfaction Survey.” Among the survey data, there were several very interesting metrics regarding residents:

When a community embraces all these elements, there will be a sense of belonging and connection among residents, the board of directors and community management. The community will be stable, and residents will endeavor to uphold and protect THEIR community!

One of the best ways to create community within associations is by creating a vibrant social and recreational program! The social and recreational program should reflect your specific community and its residents. A successful social and recreational program will include: ● E vents and activities that allow residents to get together on a regular basis several times a month and provide opportunities for them to casually meet their neighbors ● Use the seasons and holidays to bring residents together to celebrate and get to know each other better ● A lways involve food! People tend to bond and connect with each other over delicious food and drinks ● Take place in various locations and amenity spaces in your community, indoors and outside ● Include opportunities to improve the appearance of the community or give back to those in need, within the community or in the larger outside community There are many things you can do as a community manager to create a social and recreational program in your communities to engage, delight and connect your residents? Here are a few ideas:

Community & Ways To Be Together ● 69 million Americans live in community associations and these owners have expressed that associations are preferred places to call home. ● 85% of residents rate their overall community association experience as positive. ● 73% of residents say their community managers provide value and support to residents and their associations.

These metrics strongly suggest that people not only choose to live in community associations, their experiences are overwhelmingly positive. As the survey results suggest, community managers are essential to bringing value and supporting associations. So, how can we as community managers build and create community for our residents? Firstly, we need to understand what a community is and what is NEEDED to make it thrive. Here are some elements of a “good” community: ● Residents who take pride in their living environment ● Respect and support among residents, regardless of race, gender and religion ● A good community is safe, comforting, prosperous and happy ● A culture of kindness and goodwill exists for all members

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● Monthly Social Hours: A great way to get residents together is to provide, food, drink, music and a comfortable space to get to know each other. Be sure to schedule these events consistently and at varying times during the month so that residents who work and those who don’t have an opportunity to participate. ● Seasonal/Holiday Events: Seasonal and holiday events are wonderful opportunities for the community to celebrate around familiar and beloved activities, such as the 4th of July, Halloween and Thanksgiving.

Remember to focus on the communal aspects of the events and remove any religious elements when creating the event. ● Community Gardens: Almost everyone loves playing in the dirt! Community gardens provide amazing opportunities for resident interaction and the bonus of a bounty of fresh fruit and veggies! ● Block Parties: Block parties are the essence of community! Residents can show off their homes, share food and get to know their block neighbors in CAI-Greater Los Angeles Chapter

a fun setting. Block parties offer the opportunity for residents to also establish emergency contacts and support networks within their community block. â—? Movie Nights: Residents enjoying a movie under the stars with popcorn and candy is a delightful way to utilize a large outdoor space in your community or a small, intimate indoor space. Either way, movie nights are great opportunities to bring your residents of all ages together.

While the creation of community is a fun endeavor, it is also serious business. The shared values, bonds of ownership, common purpose and connection that make up a community will help it weather and sustain itself through tough times. As community managers we can steer the associations that we are honored to manage in the direction of community through our development of connected communities, anchored in commonality, shared values, trust, belonging and social interaction.

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take that to the bank.

Lisa Ann Rea VP/Regional Account Executive 805-907-8452 Toll Free 866-800-4656, ext. 7500 lisa.rea@mutualofomahabank.com

Lesley Millender-Irwin, PCAM, AMS, CMCA, is General Manager at the Excelsior at Americana at Brand HOA, a FirstService Residential-managed property. She can be reached at Lesley.irwin@fsresidential.com.

mutualofomahabank.com AFN46039_0913

CAI-Greater Los Angeles Chapter

Member FDIC Equal Housing Lender

EQUAL HOUSING

LENDER

November/December 2019 | www.cai-glac.org 19

R I S I N G A BOV E PUBLICATIONS COMMITTEE MEMBER GINA ROLDAN INTERVIEWED TWO CAI MEMBERS RENEE SALAZAR AND CHRISTINE SANTISTEBAN-GAMINO WHO HAD EXPERIENCED ACTIVE SHOOTER TRAUMAS AND TURNED A NEGATIVE INTO A POSITIVE. THEY HAVE GENEROUSLY SHARED THEIR

from my cover to follow him. His only concern was getting us to safety, although he was bleeding and riddled with pain. The anger that he consumed was like I had never seen before. Our lives and hearts have been forever changed, we will never forget the 58 Angels that perished that night. We appreciate every new day!!

By Renee Salazar, Vista Paint Corporation

We are coping by appreciating each and every day that we have.

We did seek counseling. On our first visit to the therapist, she told us that our love for one another was special. We both are there for each other. She didn’t feel we needed therapy, but told us we were welcome anytime. We are stronger and more united than we have ever been. I am so blessed!

My husband and I were at the Route 91 Harvest Country Music Festival at Las Vegas Village when an active shooter opened fire on concertgoers.

We have changed some things in our day-to-day life. A day never begins without a kiss goodbye and an “I love you!!” We now understand the meaning that tomorrow is never promised.

EXPERIENCES IN ORDER TO EXPLAIN HOW THEY CONTINUE TO TREAT OTHERS KINDLY AND SERVE WITH A SMILE ON THEIR FACES.

 UNSPEAKABLE

O

ur tragedy was unspeakable. The horror and evil that we witnessed was indescribable. When my husband was hit by gunfire it was like everything stopped for me and I was frozen just staring at him lying on the ground among the mass exit of people dodging bullets. I took refuge in a wheel well of the Budweiser truck with a young girl no more than 15 years old. Two cowboys running from the gunfire scooped my husband up off the ground, and I ran

20 www.cai-glac.org | November/December 2019

Since everybody handles trauma differently, I couldn’t begin to give advice to anyone who might find themselves in a traumatizing situation. I do, however, always have an open ear and a hug!! enee Salazar is outside sales representative with R the Vista Paint Corporation. She can be reached at rsalazar@vistapaint.com.

CAI-Greater Los Angeles Chapter

LIKE ANY OTHER SATURDAY… UNTIL… 

By Christine Santisteban-Gamino, CMCA®, AMS®, PCAM®

T

he morning of August 3, 2019, was like any other Saturday morning. My parents decided to take my abuelitos out to breakfast, my mom called their home, and there was no answer.

She knew my abuelita never answered her cell, but, this day, she decided to give it a try. What she heard on the other end would change our lives forever. My abuelitos were victims of the El Paso mass shooting, and my grandmother had received the call while the scene was still active. Still in shock she answered, “algo muy feo nos paso” —something bad happened. I’ll spare you her next words describing in graphic detail what she saw, as her husband of 70 years lay on the ground, mortality wounded. She had been shot in the arm, the bullet tearing through her 87-year-old flesh. Sadly, this was not our family’s first experience with tragedy and/or sudden death.

In 2002, we had to make the difficult decision to take my brother Sal, who was only 26, off of life support after a five- year battle with leukemia; in 2006, two men followed friends back to a family party, opening fire, resulting in the death of two close friends; in 2009, a disgruntled employee fatally shot my cousin Charlie as he exited his home to go to work; in 2014, Charlie’s father, my uncle Fernie, was diagnosed with leukemia and passed away shortly after. I sat

CAI-Greater Los Angeles Chapter

with my paternal grandmother and watched as she took her last breath in 2018; then we lost her cousin Eddie, and her brother Charles in quick succession, and just a last month, my great aunt Angie lost her battle with cancer. All of these elders were a meaningful influence in my life.

In addition to all of the above, I’ve lived to tell of two driveby shootings in our neighborhood in the 80’s, and two separate Martha and Luis Alfonso Juarez shootings while at high school parties in the 90’s, (one of which my brother Sal practically flew across the yard to drag me out to the street to escape).

Needless to say, after so many losses, one can easily become jaded by the world around them, lose compassion, stop seeing the good in anything or anyone. Thankfully, our family is close-knit and we value our elders. Our uncles and aunts are like surrogate parents and cousins are like siblings—and we found love and comfort in CONTINUED ON PAGE 22

November/December 2019 | www.cai-glac.org 21

Rising Above CONTINUED FROM PAGE 21

appreciating the lives of those who were lost, rather than focusing on the fact that we were robbed of additional years with them.

This most recent tragedy did cause a lot of anger. How could this happen… again? My abuelito was 90, yet still active, recently painting the eaves of his home. He was a kind, curious, loving man with a legacy that embodied the American dream.

Luis Alfonso Juarez was born January 6, 1929, in Chihuahua, Mexico, where he was raised and married my abuelita, Martha, young. He worked for the Kansas City, Mexico y Orient Railway at the time, where he learned and mastered the art of welding and metal work. He had always wanted to come to the United States and signed up with an American recruiter who was looking for workers in Chihuahua, likely through the Bracero Program and was assigned to work on a potato farm in Sterling Colorado where the farmer learned of his previous craft and was reassigned to maintain the machinery in the farm. The time came for him to go back to my abuelita and young son. His brief employment in Colorado reaffirmed his commitment to make the move to the US, and began the process to immigrate, having to first live in Juarez and travel to El Paso daily for work, then eventually permanently moving to El Paso, Texas in the early 60’s. My abuelitos bought a house, accomplishing a major milestone of the American Dream. He was offered an opportunity to work in Irving, Texas, and decided to rent the home and move his growing family across the state for a short while. Upon his return to El Paso, he joined the Metal Worker’s Union, where he was assigned to many projects in support of

the military in the White Sands Missile Range. When projects were completed, he always managed to find work, again renting their home, and moving right here, to Los Angeles, California. Many bridges and buildings in downtown LA are evidence of his hard work. He, again, went back home to El Paso and continued to assist in building the city.

My abuelitos had 7 children, 20 grandchildren, 35 great grandchildren, and 8 great-great grandchildren to whom he passed on his work ethics and perseverance. Our family continues to make great contributions to the country, some serving in the military, some college graduates, engineers, nurses, social workers, government employees, and so on. Their doors were always open, a hot meal was always set before guests, and a bed was always available to anyone in need. This is what helps us overcome the weight of this tragedy, remembering all the good things my abuelito did, his kindness, his smile, his hugs, and the love he showed to all of us, including extended family. Our culture celebrates those who have passed on Dia De Los Muertos, where we pray and remember family members who have died so that their legacies are not forgotten. It is an important part of healing and focusing on the positive things family has accomplished. This year, I will add another photo to the ofrenda, and make sure that my children hear how amazing their great grandfather was.

Christine Santisteban-Gamino CMCA®, AMS®, PCAM®, is a senior community manager at the Vintage Group. She can be reached at christine@vintagegroupre.com.

HOA - Commercial - Residential

precisionpainting.com 22

805.551.3799

www.cai-glac.org | November/December 2019

Fully Insured & Liscensed | Lic. #927428

CAI-Greater Los Angeles Chapter

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CAI-Greater Los Angeles Chapter

November/December 2019 | www.cai-glac.org 23

COMMITTEE CORNER

2019 COMMUNITY OUTREACH COMMITTEE MEMBERS: Miranda Legaspi, Co-chair

CAI-GLAC Community Outreach Committee

Platinum Security

Angelique Madrigal, Co-chair Ross Morgan & Company, Inc. AAMC

Breanne Ackerman FirstService Residential

Russell Benjamin Coro Community Management & Consulting

Mimi Cortes SAX Insurance Agency

WE’RE MAKING A DIFFERENCE ¡¡¡ By Angelique Madrigal, Community Outreach Committee Co-chair

W

ith strong organization and support, CAI-GLAC’s Community Outreach Committee has accomplished some great projects on behalf of the Chapter and really made a difference.

TreePeople: In February, eight of us spent a morning with TreePeople, weeding around native oak trees in Coldwater Canyon Park. TreePeople inspires and supports the people of Los Angeles to come together to plant and care for trees, harvest the rain, and renew depleted landscapes. Born from the efforts of a teenager more than 40 years ago, TreePeople has involved more than three million people in planting and caring for more than three million trees.

Clean Up Park Day: In June CAIGLAC members and friends spent a Saturday morning cleaning up around the playground area at Johnny Carson Park in Burbank. One passerby who owned a local restaurant was so impressed by our volunteer effort that he treated everyone to lunch at his restaurant.

24

Project Angel Food: In mid-October the Committee and friends met at Project Angel Food headquarters in Los Angeles to pack food for the critically ill. The Project Angel Food tagline sums up their mission: “Community Coming Together For Life, For Love, For As Long As It Takes.” Project Angel Food was created by a group of compassionate volunteers who were concerned about our most fragile community members suffering in silence from malnutrition and the many other ravages of HIV/ AIDS. They later expanded their service to any person battling critical illness.

Warm Coats and Warm Hearts: We are now in the middle of our last project of the year— collecting jackets for the well-being of children living in our local communities. Thanks to the generosity of our members, we are well on our way to accomplishing our goal to donate at least 100 children’s jackets before the holidays.

Meigan Everett, PCAM® SwedelsonGottlieb Tori Fowler CertaPro Painters of Pasadena

Laurie Hargrove KONE, Inc.

Karen Kokowicz Coro Community Management & Consulting

Jeanie LaCroix Environmental Testing Associates, Inc.

Jocelle Maliwanag American Heritage Landscape

Tamika Moore Dunn-Edwards Paints

Joanne Peña, CMCA®, AMS®, PCAM® Horizon Management Company AAMC

Alexandria Pollock, PCAM® BuildingLink.com, LLC

Jennifer Schuster Servpro of Burbank

Patti Specht ServiceMaster Recovery Management

My sincere thanks to all who contributed to our efforts this year, with either time or a monetary contribution. It all makes a difference!

www.cai-glac.org | November/December 2019

CAI-Greater Los Angeles Chapter

PROJECT ANGEL FOOD

CAI-GLAC helped PROJECT ANGEL FOOD prepare meals for those in need.

Sunday, October 13, 2019 922 Vine Street, L.A. 90038

WHEREVER WE CAN HELP

By Russell Benjamin On October 13 eight Community Outreach Committee members and friends spent the morning at Project Angel Food headquarters in Los Angeles preparing and packing food for the critically ill.

Project Angel Food was created by a group of compassionate volunteers who were concerned about our most fragile community members suffering in silence from malnutrition and the many other ravages of HIV/AIDS. They later expanded their service to any person battling critical illness.

Russell Benjamin is Vice President at Coro Community Management & Consulting and a member of the Community Outreach Committee. He can be reached at russell@coro4myhoa.com.

Project Angel Food's mission is to feed and nourish the sick as they battle critical illness.

Organized by the CAI-GLAC Community Outreach Committee

CAI-Greater Los Angeles Chapter

November/December 2019 | www.cai-glac.org 25

NEWS

FROM SACRAMENTO

CAI California Legislative Advocate Louis Brown Interviews California State Assemblymember Al Muratsuchi

A

ssemblymember Al Muratsuchi represents California’s 66th Assembly District, located in the South Bay of Los Angeles County. He is a former prosecutor and Deputy Attorney General with the California Department of Justice and a former Torrance School Board member.

The 66th Assembly District includes El Camino Village, Gardena, Hermosa Beach, Lomita, the Los Angeles neighborhoods of Harbor City and Harbor Gateway, Manhattan Beach, Palos Verdes Estates, Rancho Palos Verdes, Redondo Beach, Rolling Hills, Rolling Hills Estates, Torrance, and West Carson.

Have you ever lived in a community association and what was your experience like?

Yes. I lived in a condominium development with a well-run homeowners association. I learned how an HOA serves in many ways like a mini-local government.

What is the most effective way for residents of community associations to interact with your office regarding legislation or participating in community events?

I welcome letters, e-mails, and phone calls, and I meet regularly with constituents. My hard-working staff is also available to assist. My South Bay office is located in Torrance, just south of the Del Amo Mall.

What additional steps can the state and local governments take to increase housing in Southern California?

At the macro level, we need to increase housing supply to make housing more affordable. One of many challenges is how to increase supply without lowering the quality of life of our neighborhoods, with increased traffic, lack of parking, and so forth. I support local control to balance more housing while protecting our quality of life. I also support investing in more local public transit to improve the awful traffic in LA. In 2018 I delivered over $230 million in state funding to extend the LA Metro Green Line to Torrance.

What do you think about efforts to try to change Prop 13?

Prop 13 is an important protection for homeowners, especially seniors living on fixed incomes. I am committed to defending Prop 13 protections for homeowners.

What are your top legislative priorities for 2020?

My top legislative priorities are to invest in public education, fight for clean air and water, and fight for affordable health care. As a parent and former Torrance school board member, I wrote AB 39 to increase California’s per pupil spending for all K-12 public schools. I also wrote AB 342 to fight the Trump Administration’s plans to frack and drill for oil in our national parklands.

Louie Brown is our Legislative Advocate for CAI’s California Legislative Action Committee and may be reached at lbrown@kscsacramento.com.

What role do you think community associations can play in addressing housing needs in Los Angeles County?

As mini-local governments, community associations should play an important role in housing policy decisions. When I served as a Torrance planning commissioner, I regularly consulted with local homeowners associations. Community associations should be involved in discussions on housing policy as well as on related issues like traffic and parking.

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www.cai-glac.org | November/December 2019

CAI-Greater Los Angeles Chapter

100%

GOAL: $24,981

of goal

as of 10/31/19 $24,981

OUR THANKS TO CAI-CLAC 2019 CONTRIBUTORS January 1 – October 31 100 Marina Shores HOA 101 S. Manhattan Place HOA 118 Wadsworth Ave. HOA 446 San Vicente HOA 515 San Vicente HOA 720 Shoreham Drive HOA 909 El Centro, Inc. 948 20th Street HOA 1050 3rd Street, Inc. 11767 Sunset Boulevard Association 1082 West Del Amo Pacific CA 1242 Berkeley Street HOA 1437 Berkley Street HOA 15206 Burbank Blvd. HOA 1715 California Ave. HOA 1835 7th Street HOA 2017 Ketch to Jib townhouses HOA 2050 Artesia HOA 2138 Stewart Street HOA 25370-72 ½ Malibu Road HOA 2641 4th Street HOA 3049-Design Villas HOA 4424 Whitsett Avenue HOA 4820 Bellflower HOA Adobe Grande HOA Ali Condominiums OA Armour Lane Condominium Avis HOA Avocado Glen HOA Berkeley Townhouse HOA, Inc. Beverly Hills Villas HOA Beverly Westwood Condominium

HOA, Inc. Blossom Vanderbilt COA Bodger Park Condominiums HOA Bougainvillea Townhomes HOA Cabrillo Landing HOA Carolwood HOA Casa de Suenos CA Casa Loma Associations, Inc. Casita De La HOA Catalina Plaza HOA Centinela Townhomes II HOA Channel View Terraces HOA Chateau Goshen HOA Crystal Canyon HOA Culver Centrale HOA Culver City Gardens Danielle Glass Del Prado HOA Eight on Twenty HOA El Segundo Peppertree HOA Fairway Pointe HOA Five Ten Forty Inc. Flowers Street Lofts HOA Fourth Street HOA Gateway Village HOA Golden Palms HOA Gorham Park HOA, Inc. Hacienda Homeowners Association Harbor Ridge HOA Harbor Village Owners Association Harbour Wal Terrace HOA Hermosa Surf Condos, Inc.

Hillcrest Meadows HOA, Inc. Hillcrest Rolling Hills HOA, Inc. Hopi HOA Irena Vista OA Kelton Arms HOA Kester Villas HOA La Palma Estates HOA La Puente Master Association Lake at Walnut C.A. Lakeridge Whittier HOA Lawford HOA Longfellow Village HOA Los Cerros HOA Main at the Beach HOA Maria Miller Marilyn Howald Oak Hill Condominium HOA Oakbridge HOA Ocean West COA Old Orchard I HOA Pacific Bougainvillea, Inc. Pacific Gardens Terrace HOA Pacific View Condominiums HOA Park Crest HOA Polynesian OA Primera Terra HOA Roseman Law, APC Roxbury Park COA Seascape-Redondo HOA, Inc. Seasons West HOA Silver Spur Court HOA SiSi Villas HOA

Sky Community Association South Bay Crest HOA South Bay Estates HOA South Hermosa Townhomes HOA Spencer Estates HOA Ten Five sixty Wilshire CA Terra Bella Pasadena CA Textile Building OA The Californian on Whishire HOA The Collection at Downtown Burbank HOA The Vista Pacifica HOA Villa Cordoba HOA Villa Del Sol Villas HOA Villa Capri Townhomes HOA Villa Serena HOA VIP Goshen Association Virgil Courts HOA Vista Catalina HOA Vita Bella HOA Vogue Condominium Association West Colonial Village HOA Westchester Playa Del Sol HOA Westside Townhouses HOA Wilshire Selby Towers East CA, Inc. Woodbury Maintenance Corp.

Yukon I Townhomes HOA Yukon II Townhomes COA

What is CLAC? THE CALIFORNIA LEGISLATIVE ACTION COMMITTEE (CLAC) IS A VOLUNTEER COMMITTEE OF THE COMMUNITY ASSOCIATIONS INSTITUTE (CAI) CONSISTING OF HOMEOWNERS AND PROFESSIONALS SERVING COMMUNITY ASSOCIATIONS. CAI IS THE LARGEST ADVOCACY ORGANIZATION IN AMERICA DEDICATED TO MONITORING LEGISLATION, EDUCATING ELECTED STATE LAWMAKERS, AND PROTECTING THE INTERESTS OF THOSE LIVING IN COMMUNITY ASSOCIATIONS IN CALIFORNIA.

ABOUT THE ORGANIZATION  Is a non-profit, non-partisan committee composed of two Delegates and one Liaison from each of the eight CAI California chapters.  R epresents over 13 million homeowners and property owners in more than 52,000 associations throughout California.  Comprises association homeowners, board members and the professional business partners that service them.  Is NOT a PAC (Political Action Committee) and makes no financial campaign contributions.  Depends solely on the donations of the community associations, their boards of directors and those who serve HOA members.

CLAC’S MISSION To safeguard and improve the community association lifestyle and property values by advocating a reasonable balance between state statutory requirements and the ability and authority of individual homeowners to govern themselves through their community associations.

CAI-Greater Los Angeles Chapter

17315 Studebaker Rd., Suite 213 Cerritos, California 90703 800.485.8056 n Fax 800.485.8057 www.ReserveStudiesInc.com

November/December 2019 | www.cai-glac.org 27

REWARDS OF GOOD SERVICE THANK YOUs Are a Happy Surprise

 By Linda P. Healey, PCAM®

HOLIDAY BONUSES One of the most appreciated “thank you for your service” gifts for community association employees to receive is a yearend holiday bonus. Many associations participate in this gift-giving tradition and they provide for the funds needed for these gifts in several ways.

Some associations “pass the hat” for voluntary contributions from homeowners, then split the gathered funds among all of the employees.

SELECT PAINTING & CONSTRUCTION, Inc. License # 614669, C23, C33 & B1

Select the Best in the HOA Industry Exterior/Interior Painting Reconstruction - Wood Replacement Wrought Iron Fabrication & Installation

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Proud members of CAI for over 20 years

CAI-Greater Los Angeles Chapter

8/13

Another way is to include a budgeted amount for the bonuses in advance of the holidays in the annual budget, which is then collected in the monthly HOA fees. A third way is to pass an annual holiday special assessment thus keeping the holiday bonus funds out of the budget and the HOA fees. When the bonuses are processed with a paycheck, they are included in the employees’ W-2 statements. When funds are collected directly from homeowners, the cash is dispensed directly to employees. The methodology depends on the association and, for many longstanding communities, their selected 5:04 PM Page 1 methodology works well for them.

Calculating the bonuses is another varying element. Some bonuses are based on longevity; some are based on a calculation of 80 hours (equal to 2 weeks of vacation) multiplied by each individual’s pay rate while also factoring in length of service. Thus brand new employees do not receive the same as long-term employees, but everyone

receives something. Another factor in the bonus calculation can be willingness to help with overtime and a steady record of arriving to work on time.

where everyone can find something to buy. Every remembrance is appreciated by the employees, especially at this festive time of the year.

Many associations also include in some way contract employees such as security officers, valets and janitors. These people are especially appreciative because they are usually totally surprised.

EMPLOYEE OF THE YEAR INCENTIVES Another form of “thank you for outstanding service” is an annual Employee of the Year award. The employee wins a cash bonus, an engraved plaque to take home, a special pin to wear on their uniform. Their name is added to a perpetual plaque that hangs in the staff break room and there is publicity among the homeowners. Some associations reward this employee with a generous gift certificate to be shared with the winner’s family— such as tickets to an amusement park or to a special restaurant.

But any way it’s done, employees appreciate an extra thank you in any form!

SHARING VENDOR GIFTS One association manager receives vendor gifts in the form of gift baskets containing everything from cheese, crackers, nuts & chocolates to assortments of wine and champagne.

This manager saves these gifts until the staff holiday party & passes them on to the employees in the form of a lottery so that everyone wins something. Another association’s homeowner buys boxes of cookies or candies for each and every employee. Another association gives out a $30 grocery story or Target gift card to every employee at the annual holiday luncheon. The gift card is from a store

L inda P. Healey, PCAM® is General Manager at The Californian on Wilshire.

She can be reached at lhealey@thecalifornianhoa.com.

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November/December 2019 | www.cai-glac.org 29

WELCOME

NEW CAI-GLAC MEMBERS! AS OF NOVEMBER 5, 2019

BUSINESS PROFESSIONALS Abir Cohen Treyzon Salo, LLP ACTA Property Services All Lites Co. Inc. AmeriCal Repipe and Plumbing American Global Security AppFolio, Inc. Arboristas Bank OZK Communications Consulting Group Du Mont Engineering Golden Alliance Insurance Agency, Inc. Precision Pool Tile Cleaning ProAm Construction Reliable Roofing & Retrofitting Royal Real Estate Services LLC Quality Street Service, Inc. Signature Security

RECRUITER CAI National CAI National CAI National CAI National CAI National CAI National Alan Denison CAI National CAI National CAI National CAI National CAI National Sascha Macias, CMCA®, AMS®, PCAM® CAI National CAI National CAI National Erik Mendez, CMCA®, AMS®, PCAM®

COMMUNITY ASSOCIATIONS Marine Village Townhome Assn.

Oakland Towers HOA

CAI National Fang Zhu, CMCA®

COMMUNITY MANAGERS Alejandro Basulto Neda Nehouray, CMCA®, AMS® HOA Organizers, Inc. Sascha Boyd Sascha Macias, CMCA®, AMS®, PCAM® FirstService Residential AAMC Robert Dishman Matt Davidson, CMCA®, CCAM-HR® Action Property Management Robert Funk Pete Ong, Jr., CMCA®, AMS®, PCAM® Partners Community Management, Inc. Christopher Hunt Karen Kokowicz, CCAM®, CMCA®, PCAM® Coro Community Management & Consulting Marilia Jamison Nancy Yamaoka Valley Association Management, Inc. Alex Mathews Sascha Macias, CMCA®, AMS®, PCAM® FirstService Residential AAMC Kayla Reynolds Russell Hoffman, CMCA®, AMS®, PCAM® Valencia Management Group AAMC Ron Reynolds Pete Ong, Jr., CMCA®, AMS®, PCAM® Partners Community Management, Inc. Ruby Vivas Neda Nehouray, CMCA®, AMS® HOA Organizers, Inc. Malissa White Matt Davidson, CMCA®, CCAM-HR® Action Property Management Ray Wong Pete Ong, Jr., CMCA®, AMS®, PCAM® Partners Community Management, Inc. COMMUNITY ASSOCIATION LEADERS Richard Barkhurst Kathy Davis Robert Hubble Diane Schoolsky Cheryl Smith

Kelly Richardson, Esq. CCAL CAI National Cyndi Bolander Neda Nehouray, CMCA®, AMS® Fang Zhu, , CMCA®

VINYL FENCING PATIO COVERS

Mike Karamanoukian Tel: 323-276-1112 Cell:213-399-0768 Fax:323-276-1114 1-877-31-VINYL 2424 North San Fernando Rd Los Angeles, CA 90065

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FENCE DECKING RAILING GAZEBOS PATIO COVERS GATES

Lic#884502

Mike@GnGVinyl.com www.GnGVinyl.com

CAI-Greater Los Angeles Chapter

OUR THANKS

TO RENEWING MEMBERS! AS OF SEPTEMBER 30, 2019

BUSINESS PROFESSIONALS Advanced Reserve Solutions, Inc. Allied Roofing & Waterproofing American Technologies, Inc. Architectural & Engineering Design Group Association Reserves BPR, Inc. California Waters CAM Services Creighton Tevlin, CPA Dunn-Edwards Corporation Elements Landscape Management Fassberg Mediation Service, Inc. Fenn Termite & Pest Control Fenton Grant Mayfield Kaneda & Litt, LLP Ferris Painting, Inc. FHA Review G4S Secure Solutions USA Hoffman Brown Company Integrated Risk Management John R. Sinner Insurance Agency, Inc. LaBarre/Oksnee Insurance Agency, Inc. Loewenthal Hillshafer & Carter, LLP M.G. Skinner & Associates Mission Landscape ProTec Building Services Retro Experts Inc. ROSS Mediatioin Services Seacoast Commerce Bank Silicon Beach Insurance Services Stay Green, Inc. The Sherwin-Williams Company Urethane Polymers International US Bank Van Dijk & Associates, Inc. COMMUNITY ASSOCIATIONS Breakers at Del Amo HOA Chatelaine Condominium Association Del Prado HOA Northstar COA Old Orchard I HOA Promenade Owners Association View Ridge Towne Homes HOA COMMUNITY MANAGEMENT COMPANIES Accord Management Group Associa-PCM Cammarata Management Inc. Condominium Administration Co. Inc. Consensys Propert Management Guard-Systems, Inc. International Realty & Investments LB Property Management ProActive Professional Management SK Management Company LLC

CAI-Greater Los Angeles Chapter

Trilliant Property Management True Community Management, Inc. Valencia Management Group AAMC Valley Association Management, Inc. COMMUNITY MANAGERS Chris Albrecht, CMCA®, AMS®, PCAM® Valencia Management Group AAMC Christine Alfieri, CCAM® Ten50 HOA Jerson Barcelon, CCAM®, CMCA® Regatta Seaside HOA James Beard, CMCA®, AMS®, PCAM® Valencia Management Group AAMC Ermias Berhanu, CCAM® Park Plaza HOA Cyndi Bolander Sea Colony HOA Beth Bottaro, CMCA® Valencia Management Group AAMC Celena Castro SF Valley.Management Drew Coppola, CMCA®, AMS® HOA Organizers, Inc. Sabrina French, CMCA®, AMS®, PCAM® PMP Management AAMC Norma Gonzalez, CMCA® Valencia Management Group AAMC Jeff Hayward, CMCA®, AMS®, PCAM® Solera at Kern Canyon HOA Cathy Hodek, CMCA® Del Prado HOA Donyelle La-Key, AMS®, PCAM® Horizon Management Company AAMC Lorna Leviste, CMCA®, PCAM® Promenade West HOA Carla Linares Century Park Place Condo Association Ted Loveder, CMCA®, AMS®, PCAM® Crown Towers HOA Karen Manahan, CMCA®, AMS® Valencia Management Group AAMC Laurie Mark, CMCA®, AMS®, PCAM® Valencia Management Group AAMC Debra McGary, CMCA®, AMS® Horizon Management Company AAMC Jessica Oakes, CMCA® PMP Management AAMC Peggy O’Donoghue, CMCA®, AMS®, PCAM® Valencia Management Group AAMC Martha Olvera, CMCA® Horizon Management Company AAMC Joanne Pena, CMCA®, AMS®, PCAM® Horizon Management Company AAMC

Nicole Peterson, CMCA®, AMS® Valencia Management Group AAMC Michelle Phelps, CMCA® Valencia Management Group AAMC Evelyn Polizzi, CMCA® EDP Services Kelly Rackers PMP Management AAMC Kristen Raig, CMCA®, AMS® Rolling Hills Community Association Kelly Rackers PMP Management AAMC Ron Salgado Los Feliz Towers HOA Vickie Sellman, CMCA®, AMS®, PCAM® Edgewater Towers HOA Diana Stiller, PCAM® Cinnamon Valdiviezo Valencia Management Group AAMC Blessilda Wright, CMCA®, AMS® Village Management Services, Inc. Amy Yankauskas, CMCA® Associa-PCM AAMC Lori Yarborough, CCAM®, CMCA® Stonecastle Community Management, Inc. Ashley Ziegler, CMCA® Hollywood Rgis Condminiums COMMUNITY ASSOCIATION LEADERS Wayne Balducci Laverne Boethling Karen Richardson Mary Totten

November/December 2019 | www.cai-glac.org 31

ADVERTISERS INDEX 23 Action Property Management Company

ADVERTISING INFORMATION Dimensions & Rates:

Artwork must not exceed the exact dimensions of that size ad.

For more information, call the Chapter office: 818-500-8636.

11 ALLBRIGHT 1-800-PAINTING 7 Association Reserves 19 Beaumont Tashjian 20 Berding & Weil, LLP 30 Ferris Painting, Inc. 30 GNG Vinyl Fencing, Inc. 32 Hi-Tech Painting and Water Proofing 10 Macdonald Insurance Agency 19 Mutual of Omaha Bank/CondoCerts

Ad Size

Ad Dimensions

Members

Non-Members

⅛ page

3½" wide x 2" high (Horizontal)

$200

$400

¼ page

3½" wide x 4¾" high (Vertical)

$300

$600

½ page

7½" wide x 4¾" high (Horizontal)

$425

$850

Full Page

7½" wide x 9.75" high (Vertical)

$800

$1,400

Payment: Rates are subject to change without notice. By credit card, check or cash.

Minimum three-insertion contract. Rates subject to change without notice.

13 Pacific Utility Audit

Advertising Sales: Please contact the Chapter office for advertising specifications and deadline information at: 818-500-8636.

30 Poindexter & Company, CPAs 29 Popular Association Banking 22 Precision Painting 27 Reserve Studies Inc. 21 R.W. Stein Painting, Inc. 28 Select Painting & Construction, Inc. 23 Segal Insurance Agency, Inc. 29 Witkin & Neal, Inc. 5 Wolf, Rifkin, Shapiro, Schulmen & Rabkin LLP

HI-TECH Painting and Water Proofing

1-800-750-8423

High - Rise

Commercial

H.O.A.

Condominium Exterior

Commercial Exterior

H.O.A. Exterior

Apartment Exterior

Commercial Exterior

H.O.A. Exterior

Commercial Exterior

Commercial Exterior

H.O.A. Exterior

1-800-750-8423 Lic. # B, C-33 866801

www.hitechpainting.com

Tennis Court

Condominium Exterior

32

Commercial Exterior

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Experience the D E AT

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CAI-Greater Los Angeles Chapter

2020 PMDP National Course Schedule DATE 23-25 23-25 23-25 24 22-24

LOCATION JANUARY 2020 Seattle/Bellevue, WA Los Angeles, CA Lisle, IL Tucson, AZ Falls Church, VA

CLASS

DATE

M-100 M-100 M-100 M-201 M-100

7-8 7-8 7-8 7-9 7-9 8 8 13-15 14-15 14-15 14-15 14-15 14-15 14-16 15

LOCATION MAY 2020 Santa Ana, CA Dallas, TX Atlanta, GA Charleston, SC Arlington Heights, IL Seattle/Bellevue, WA Fort Myers, FL Falls Church, VA San Diego, CA Schaumburg, IL Charlotte, NC Greenwood Village, CO Pikesville, MD San Antonio, TX Houston, TX

6-7 6-7 6-7 6-8 6-8 6-8 7 20-21 20-21 20-22 20-21 20-22 21 21 21

FEBRUARY 2020 Colorado Springs, CO Phoenix, AZ Dallas, TX Houston, TX St. Louis, MO Atlanta, GA Los Angeles, CA Seattle/Bellevue, WA Falls Church, VA Santa Ana, CA Charleston, SC Orlando, FL Denver, CO Colorado Springs, CO Las Vegas, NV

M-330 M-204 M-205 M-100 M-100 M-100 M-201 M-350 M-380 M-100 CASE M-100 M-202 M-203 M-201

8-8 8-9 8-9 8-9 9-9 8-9 8-10 9 9 25-26 25-26 25-26 25-26 25-27 26 26

JUNE 2020 Ft. Lauderdale, FL Ft. Lauderdale, FL Ft. Lauderdale, FL Ft. Lauderdale, FL Ft. Lauderdale, FL Ft. Lauderdale, FL Ft. Lauderdale, FL Ft. Lauderdale, FL Ft. Lauderdale, FL Honolulu, HI Asbury Park, NJ Bellevue, WA Pikesville, MD Sarasota, FL Santa Ana, CA Natick, MA

M-202 M-204 M-205 M-206 M-390 CASE M-100 M-203 M-201 M-310 M-204 M-204 M-206 M-100 M-201 M-201

11-12 13 12-13 12-13 12-13 12-14 12-14 13 13 19-20 19-20 19-20 19-21 20 20 20 20

MARCH 2020 Falls Church, VA Falls Church, VA Sandestin, FL Bloomington, MN Atlanta, GA Dallas, TX West Chester, PA Schaumburg, IL Pleasanton, CA Bend, OR Oxnard, CA Santa Ana, CA Natick, MA Draper, UT Milwaukee, WI Charleston, SC Hartford/Rocky Hill, CT

M-205 M-202 M-206 M-204 M-205 M-100 M-100 M-201 M-203 M-204 M-206 M-360 M-100 M-202 M-201 M-203 M-202

9-10 9-10 9-10 9-10 9-11 9-11 9-11 10-10 23-24 23-24 23-24 23-25 23-25 24 24

JULY 2020 Natick, MA Bellevue, WA Las Vegas, NV Sarasota, FL Red Bank, NJ Danbury, CT Santa Ana, CA Atlanta, GA Lisle, IL Falls Church, VA Honolulu, HI Austin, TX Palm Desert, CA St. Petersburg, FL Houston, TX

M-204 M-206 M-205 M-204 M-100 M-100 M-100 M-202 M-206 M-204 CASE M-100 M-100 M-203 M-201

2-3 2-3 2-3 2-3 2-4 3 3 3 23-24 23-24 23-24 23-25 23-25 24 24

APRIL 2020 Houston, TX Arlington Heights, IL Charleston, SC Northern, VA Colorado Springs, CO Santa Ana, CA Portland, ME Kansas City, MO Los Angeles, CA Phoenix, AZ Hartford/Rocky Hill, CT Greenwood Village, CO Pikesville, MD Orlando, FL Cincinnati, OH

M-370 M-205 M-350 CASE M-100 M-202 M-203 M-203 M-204 M-340 M-205 M-100 M-100 M-202 M-202

CLASS M-205 M-206 M-206 M-100 M-100 M-202 M-203 M-100 M-204 M-310 M-204 CASE M-205 M-100 M-203

AUGUST 2020 6-7 6-7 6-7 6-8 6-8 6-8 13-14 13-14 13-14

Pleasanton, CA Fort Myers, FL St. Louis, MO Houston, TX Tucson, AZ Sacramento, CA Santa Ana, CA St. Petersburg, FL Chicago, IL

M-205 M-360 M-205 M-100 M-100 M-100 M-206 M-320 CASE

DATE

LOCATION AUGUST 2020 – Cont.

14 13-15 13-15 20-21 20-22 20-22 20-21 20-20 21-21

Pikesville, MD Virginia Beach, VA Dallas, TX St. Petersburg, FL Breckenridge, CO Wilmington, NC Austin, TX Falls Church, VA Falls Church, VA

CLASS M-203 M-100 M-100 M-205 M-100 M-100 M-204 M-201 M-203

SEPTEMBER 2020 10-11 10-11 10-12 10-12 10-12 11 11 11 11

Colorado Springs, CO Falls Church, VA Oxnard, CA Draper, UT Schenectady, NY San Antonio, TX Hoover, AL Charleston, SC Santa Ana, CA

1-2 1-2 1-2 1-3 1-3 2 2 2 15-16 15-16 15-16 15-17 15-17 16 16 22-23 22-24 22-24 23 23 23 23 21-22 23-23

Pikesville, MD Virginia Beach, VA Dallas, TX Riverside, CA Chicago, IL Nashville, TN Palm Desert, CA Phoenix, AZ Thornton, CO Houston, TX Milwaukee, WI Bloomington, MN Richmond, VA Sandestin, FL Charleston, SC Chicago, IL Bellevue, WA Louisville, KY Portland, OR San Diego, CA Sturbridge, MA Morristown, NJ Falls Church, VA Falls Church, VA

5-6 5-6 5-6 5-6 5-6 5-7 6 6

Santa Ana, CA Las Vegas, NV Austin, TX Raleigh, NC Sturbridge, MA San Diego, CA Schaumburg, IL Honolulu, HI

2-4 3-4 3-4 3-4 3-5 4-4 4-4

Falls Church, VA Palm Desert, CA Pikesville, MD Richmond, VA Phoenix, AZ Dallas, TX Portland, OR

M-204 M-206 M-100 M-100 M-100 M-202 M-202 M-201 M-203

OCTOBER 2020 M-330 M-206 CASE M-100 M-100 M-201 M-202 M-202 M-205 M-205 M-206 M-100 M-100 M-201 M-202 M-204 M-100 M-100 M-202 M-203 M-390 M-201 M-205 M-202

NOVEMBER 2020 M-204 M-320 M-206 M-205 M-206 M-100 M-202 M-202

DECEMBER 2020 M-100 CASE M-204 M-205 M-100 M-202 M-201

CAI-GLAC 130 N. Brand Blvd., Ste. 305 Glendale, CA 91203

Change Service Requested

Have you just been elected to your board of directors or are contemplating running for a board seat? You can now access our Community Leadership Series online by subject.

Learn the basics that you need to govern your community association more effectively and efficiently — anywhere at your own pace and time.

From the time you register online, you will have two weeks to view the class.

If you are unable to finish it in one sitting, you can log back in anytime within the two-week period through your account in the Members Only area.

Classes are available to CAI-GLAC members and non-members. $25 for chapter members • $35 for non-members

Modules Online Fiduciary Duties and Responsibilities Steven A. Roseman, Esq., Roseman Law, APC Rules and Regulations: Adoption & Enforcement Kelly G. Richardson, Esq. CCAL, Richardson|Ober PC Reserve Studies Les Weinberg, RS, MBA, Reserve Studies Inc. Insurance Issues for Common Interest Developments Kimberly Lilley, CMCA®, CIRMS™ , Berg Insurance Agency

Learn more and register now at www.cai-glac.org.